Very easy process. I bought a phone off contract. Called tmobile, they let me unlock it instantly. Simple process, give them the imei and Sim card number (tmobile), and have an activated Sim from the service you want to use.
Turn phone off, replace Sim with working Sim, turn phone on. Profit.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
So in other words, keep calling back until they quit with the "your device isn't eligible" nonsense.
They didn't tell me that once. They did tell me I could use this phone abroad, on their network. They were very accommodating with me. Bought the phone on Monday, called yesterday, but didn't have phone with me. Called back today and it took 20mins.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
When you buy the V10 form TMO, did they ask you to join any plan?
I got V10 at $630 and on a pay as you go plan.
and they need me to add another $100 to that account and wait for 14 days to unlock.
didn't these apply to you?
I had to get a prepaid plan, which was $40 I believe. Also, I believe they did the unlock as a courtesy since I already am a customer, and have been for several years.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
fghxu said:
When you buy the V10 form TMO, did they ask you to join any plan?
I got V10 at $630 and on a pay as you go plan.
and they need me to add another $100 to that account and wait for 14 days to unlock.
didn't these apply to you?
Click to expand...
Click to collapse
yes, same story, I need find a way to unlock the phone. but the TMO put a "device unlock app" on this phone. making it really hard to unlock.
youtube showes ATT version of this phone can be unlocked online pretty easily.
regret bought from TMO
Warrior1975 said:
I had to get a prepaid plan, which was $40 I believe. Also, I believe they did the unlock as a courtesy since I already am a customer, and have been for several years.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
You've been a customer for several years. Those of us that are with other carriers are the people that are having a problem. I would hope if your a established customer they wouldn't give you a hard time about it.
Sent from my LG-H901 using XDA Free mobile app
2 weeks to wait isn't that bad though. You have the prepaid service. They told me originally I had to wait 2 weeks as well due to the buyers remorse deal.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
I was able to get them to unlock it without all of that. Just got it permanently unlocked. No $100 refill. No 14 days. It's only been 2 days since I bought it and I'm already unlocked.
I simply kept asking over and over, said please, asked them to make an exception, explained to them that I know it is not true that the $100 is a requirement because I have had T-Mobile unlock a phone for me without all that in the past. Then I finally asked him to elevate this to his supervisor. That's when the magic happened.
If you aren't getting anywhere, try that. If the rep is being super stubborn, just call back. You'll get someone different.
The key here is to be super nice, polite, sincere, and to use the magical key words: "please make an exception."
I'm telling you. Works every time.
Hi Guys
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
But I just got the LG V10 unlocked from T Mobile!!!!!! You guys can do the same too!
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
I bought this phone with pre-paid plan. called two days ago, the TMO representative said me three rules to unlock a prepaid phone are:
1) you use the phone with a TMO phone number:
2) passed the 14 days since you first make a call (passed the 14 days return period)
3) add another $100 to your prepaid account.
This is not same thing that I was told before I bought the phone!! Before I bought the phone, I actually called the TMO unlock department to make sure they can unlock the phone for me if I pay the full device only price.
Alright, Here are the steps to unlock the phone today:
1) call the T mobile pre-paid department. tell them I bought the phone for a few days and found out the t-mobile signal is extreme bad at work and also not good at home (this is true to me!). So I want to cancel the pre-paid plan. The TMO representative says if you don't use the phone for 180 days. the account will automatically expired and cancelled.
2) then I said I want to get the $10 on my account refunded because it is tmo's signal issue. I also told them I am more concerned on the device that paid in full can't work with other carriers.
3) the TMO representative asked: if they can unlock the device, will I still concerned about the credit in my prepaid account? I said if you can unlock the phone, I don't care about the $10 in my account.
4) TMO rep then asked my email account and send in the instructions to unlock the phone. followed the email. the phone is instantly unlocked.
The whole process took only about 15~20 minutes. very easy.
tips: try to call in the evenings, their offshore representative is more easy to talk with
hope this helps you guys!
I believe same strategy can be apply to you guys with post-paid plans.
Cheers!
Call tmobile and ask them, it's simple really. Just get a prepaid sim, activate it and put $100 on account. They say wait 7 days, but you can usually call and unlock within instant to 3 days. You can do this with any phone.
clockcycle said:
Call tmobile and ask them, it's simple really. Just get a prepaid sim, activate it and put $100 on account. They say wait 7 days, but you can usually call and unlock within instant to 3 days. You can do this with any phone.
Click to expand...
Click to collapse
best and simply way
It still requires you to become a T-Mo customer and pay 100$ in advance though. It's hardly a great method unless you're already on T-Mo or find a way to get back that 100$ credit.
I've tried the "human" factor; called 2 shops and talked with 2 chat operators on support with no success; they haven't granted me any exception even though my cause was legit.
BTW, what would happen in this scenario:
I buy the phone. Put "someones" T-Mo sim-card and that person calls the support right away. Would they unlock the phone assuming that person is on T-Mo for 1+ year?
tersagun said:
It still requires you to become a T-Mo customer and pay 100$ in advance though. It's hardly a great method unless you're already on T-Mo or find a way to get back that 100$ credit.
I've tried the "human" factor; called 2 shops and talked with 2 chat operators on support with no success; they haven't granted me any exception even though my cause was legit.
BTW, what would happen in this scenario:
I buy the phone. Put "someones" T-Mo sim-card and that person calls the support right away. Would they unlock the phone assuming that person is on T-Mo for 1+ year?
Click to expand...
Click to collapse
Yes that will work if the person has not unlocked over 2 phones in the previous year. The sim card must be in the phone for at least 2-3 days to register the phone on the person's T-Mobile account. For more details check out the official T-Mobile unlock policy.
https://support.t-mobile.com/docs/DOC-1588
This looks like a loophole in the t-mobile unlock policy. Has anyone tried that? If the device is associated with a canceled account, the account balance must be zero, including all pending charges
Sent from my SM-N900T using Tapatalk
Crazy to see this whole unlock thing again. It first started out with the galaxy s6 when they introduced that unlocking app. Went through hell with tmobile to get my s6 edge unlocked to work with cricket (AT&T). You cannot unlock any phone anymore without the app and getting around the whole 40 days thing was highly annoying. After I got my phone unlocked, all worked nice and dandy until my phone decided not to make or take calls on lte.. While on lte all incoming calls will not come through and outgoing will not go out. Had to force the phone to stay on hspa for get and receive calls. Sucked. Sold thag phone and just got the international version downside of international version (at least for Samsung) is that the radio isn't optimized so I always have very low bars of lte and often jump to hspa... Most times I have 1 bar of lte. Unless I'm really close to a tower where the signal goes go 3 or 4 bars.
Sent from my SM-G928F using Tapatalk
So I finally got some clarity as to why I can't unlock yet. I have to wait the 14 day demise period?!
I have been struggling to get this phone. Since I'm in Canada I have to either buy from Swappa or ebay and none of the sellers are willing to pick up the phone and ask tmo to unlock it for me which is ridiculous. Is anyone aware of any 3rd party sites that can unlock this device? One's like cellunlocker say they cannot do it due to the tmo unlock app or whatever it is. If anyone knows of a site to make it happen that would save me a lot of headaches and I could just buy one already!
markbencze said:
I have been struggling to get this phone. Since I'm in Canada I have to either buy from Swappa or ebay and none of the sellers are willing to pick up the phone and ask tmo to unlock it for me which is ridiculous. Is anyone aware of any 3rd party sites that can unlock this device? One's like cellunlocker say they cannot do it due to the tmo unlock app or whatever it is. If anyone knows of a site to make it happen that would save me a lot of headaches and I could just buy one already!
Click to expand...
Click to collapse
No there is no current vendor or method to unloc other than tmobile directly..
3 months ago there was, all 3rd party vendors with remote access to tmobile activations were able to inject imei and have them made eligible for unlock via the device unlock app.
That loophole has since been closed. It now requires direct contact with tmobile and must meet the requirements.
I just bought walmart tmobile $30 kit activated. Bought $100 refill off ebay for $53. Called for 3 days until my phone showed up on the network. They unlocked after having supervisor authorize exemption.
You can close / cancel the account, after they refund you with a master card with remaining funds. Ymmv
clockcycle said:
No there is no current vendor or method to unloc other than tmobile directly..
Click to expand...
Click to collapse
Yes there is. It just costs a lot. https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/
Related
If I purchase the g2x from T-mobile without being a t-mobile customer, will they provide an unlock code?
Go to the store and ask or call them and ask, best way to get solid answers
Sent from my SGH-T959 using XDA App
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
BarryH_GEG said:
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
Click to expand...
Click to collapse
I've heard if you've been a customer for (60-90? days), even prepaid, they'll give you an unlock code even on a freshly purchased phone. I've got a T-Mo prepaid card that I keep afloat with minimum top-ups for my trips to the US, so if I do buy the G2x or another T-Mo phone I should be able to get the unlock from them.
I thought it was mandatory now. If you ask for the unlock code, they have to give it to you regardless. Guess I was wrong?
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
I suspect this device is carrier locked, but I would buy one if I could confirm that I could use it on AT&T out of the box.
Compatibility AT&T 4G
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
Sorry nomisunrider, not trying to hijack your thread, but since we are already Hijacking the o2x forum
I have another question for Non-T-Mobile (AT&T) people.
My question is how compatible is the G2X going to be with AT&T's "4G"?
Also I am currently using Nexus One AT&T 3G, but I am thinking that I should be able to change that to the 4G service without altering my contract, or loosing grandfathered "unlimited data plan"?
Any input or info much appriciated
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
T-Mobile isn't in the business of selling phones. They'll only sell you a phone in conjunction with a pre- or post-paid wireless plan. As someone said, out of the box the phone is locked to T-Mobile. You can request an unlock code after 60 or 90 days of maintaining an account in good standing.
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
why don't you wait until after the 20th and most likely you will find them online unlocked..just like the t-mobile sg vibrant
I have a friend on t-mobile. Can he call them up and request sim unlock codes?
I am also in this situation but I prefer not to buy from ebay. What about unlocking services? Do they permanently unlock the phone? Does flashing a different ROM on the phone affect the unlock?
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
Cant get it right away, but I am sure it will be available soon.
http://www.expansys-usa.com/lg-g2x-android-smartphone-unlocked-216928/
I believe the G2X is unlocked out of box I got to review the device today and it has at&t options under network settings like the Nexus One.
If you purchase out right you can get code immediately (meaning requesting the code). If its an upgrade/new activation must wait until buyers remorse is up and not be past due or had an unlock code in last 90 days. I'm not at work now but that's the policy, I believe not sure if its 90 or 60 though can't remember. Hope this helps
Sent from my HTC Glacier using XDA Premium App
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
nomisunrider said:
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
Click to expand...
Click to collapse
There we go that's the policy takes 24 hours for the request to process and up to 7 days to receive the code.
Sent from my HTC Glacier using XDA Premium App
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
h0wlings0nnets said:
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
Click to expand...
Click to collapse
Sorry to inform you, but you need to brush up on your company's policies.
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
Yeah, if you bought the phone full price, then you will not be required to wait any time to unlock the phone. The 3g and 4g frequency will not work well, or at all, because the phone uses 1700 and 2100 for 3g and 4g. The 1700 frequency is exclusive to T-Mobile.
Sent from my LG G2X using XDA App
Hi,
I bought a T-Mobile locked HTC Sensation from the ebay. I wanted to get it unlocked from T-Mobile, but they will provide me the unlocking code for the mobile, unless I have an activated line from them. I found the following from the T-Mobile website, and need somebody who is a T-Mobile USA customer to help me out with this. If you are willing to help, send me a PM. I will send you the IMIE number, which could be used to get the unlocking code from T-Mobile.
SIM Unlock Code
For information on the SIM Unlock Code, refer to the following:
If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.
For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.
For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.
You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997.
i dont know if they do it but have you try calling htc? also i think there are sites that sell the unlock codes.
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Also, HTC will not give it either. I tried that too
Sent from my HTC Sensation 4G using XDA App
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
why did you have problems? this week i solicited the unlock code for my hd2 and got the code the next day.
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
swapniljain said:
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
Click to expand...
Click to collapse
I work in tech care myself and would like to clear something up. T-Mobile does not have unlock codes, period. IF you are eligible (must have an account obviously), your IMEI and account info gets sent to an unlock team, and they get the code directly from the manufacturer. It's not like they have the code ready and said "Go F yourself" lol.
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
Sent from my HTC Sensation 4G using XDA App
fschambe said:
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
Click to expand...
Click to collapse
Not everyone has purchases their phones on contract. Some people buy them outright... and prefer them sim unlocked for traveling with.
I am one of those few people who do just that. T-mobile told me that I need to wait 60 days between time of purchase and sim unlock... Or I could get it done by a third party, usually $25 to do. Google "sim unlock htc sensation"
@stoneyjonez : Ok.. got you. Can you tell me if they would give me the unlock code if a person with a T-Mobile account ( long standing ) and asked them for the unlock code ? Obviously that person wouldnt have bought the phone directly from them
cellunlocker . net I recommend currently only 19.99 for unlock code and takes up to 3 hours
In the past I tried to get a Motorola ROKR E8 unlocked through them. I was eligible and they said they would submit something to whoever they have to submit it to. I tried 3 times and never heard back from anyone. Phone was never unlocked :-(
I would just go online and pay for one, you get way better service that way. Its not like $25 is a big spend compared to the retail cost of the phone your unlocking.
Thanks for all your responses folks !! In my opinion its a bit dodgy to send money to anybody on the net. I have read too many stories where the money is gone but no unlock code. But I can take the recommendations given by others and buy from a reliable service..
Usually yes...if you give your imei to a T-mobile customer they will give them the unlock code for it.
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
From what I have read on the internet, if you tell them that you are travelling internationally and would like to use a local sim, they give you the unlock code. Also, see my first post where I have posted the rules specified on the T-Mob website for requesting a unlock code and the guidelines they use for qualification of a customer.
i use my sensation on the network and so i called in to request my unlock code..they did all the button pushing on their side and said i will get an email within 72 hours with the unlock stuff...will post when i get it or what i get.
lezouave said:
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
Click to expand...
Click to collapse
my current phone in the network is the sensation and i asked for the code of the hd2 and they gave it to me. and i didnt have to lie. i told them the truth, that i bought the sensation and was going to give the hd2 to my girlfriend and because she is in another company i needed the code so she can use the phone.
i guess it just depends if you get a good rep.by the way i did it via the costumer care online chat. i saved the transcript here it is.
Thanks for your detailed response.. Anybody willing to give it a shot with for my phone with T-Mobile ?
sorry man. i dont want to risk into getting in trouble. i bet others here are thinking the same. so guess your only option is to pay for it online. do good search for a reliable site.
So I have been having a bad experience with T-Mobile. I just moved into a new house with my girl and son and I have the worst service. "Light Green" they called it...I only get 4G 20% of the time, with dropped called, missing texts or texts that take a couple hours to day to get to me, so I tried to get the cancellation fee waived, i went into T-Mo and they said they would send a request. I recieved a letter in the mail about 15 days after, saying that I was Declined and that I can just go outside in my car, or on the sidewalk to make a phone call or to get 4G....WTF MATE!?
Heres where it gets retarded...So I didnt really have a credit score when I initially signed up for T-Mobile. So I had to pay a deposit fee or whatever of $200 bucks...They said i would get that back after 1 year of paying. The day it became 1 year i called T-Mo. They said they would send it to my bank account and sent the request in. About 9 days later I get a phone call from an automated message saying my account wasnt eligible...So I went into the T-Mobile store and talked to them, and they couldnt give me a straight answer, so they called customer service and asked them to send me a visa card with the $200. 2 days after i check my account online and they credidted my T-Mo account and paid that months bill???!!!
I was pissed So I went into the store and I told them i did not ask for that and i asked why they would do this, they couldn't tell me why...So they sent a request to refund my tmo account then to send me the $200 to a visa AGAIN. About 2 weeks later I get $102.93 in the mail...They denied my request to refund me and still paid my bill and sent me the remainder.....And at the time i really needed the money.
I said screw them and I havent paid my bill it was due almost 2 weeks ago, and there about to shut me off. I planned on switching to Simple Mobile but when I called primetime to see prices and stuff they told me if i have a balance with tmobile that they would decline me...Metro also uses tmobiles network and walmart uses tmobiles network....
So my question is what can I do to get service on this phone? What plans do I have available, because I don't really plan on paying t-mobilem they can go screw. Im done with there BS.
Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
tzvblsm said:
Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Click to expand...
Click to collapse
Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?
DiViNEX said:
Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?
Click to expand...
Click to collapse
They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium
They can but you can unlock easy and even if they block imei can still use it on another carrier do screw Tmobile
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Jserrano56 said:
They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?
DiViNEX said:
Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?
Click to expand...
Click to collapse
I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.
xWolf13 said:
I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.
Click to expand...
Click to collapse
$15? That's it? Prime time said they'd charge $150 to unlock...
DiViNEX said:
$15? That's it? Prime time said they'd charge $150 to unlock...
Click to expand...
Click to collapse
T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium
Jserrano56 said:
T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
Click to expand...
Click to collapse
Its super easy!
Sent from my GT-N7100 using xda premium
http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X
henslo said:
http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X
Click to expand...
Click to collapse
Awesome! Lots of people are saying it worked for them.
Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X
henslo said:
Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X
Click to expand...
Click to collapse
Will do, still have to order a sim card. I will buy it either tomorrow or Monday and probably get it within a week or 2, otherwise I would have already tried it. The process seems pretty straight forward though and if it works on the S2, I don't see why it wouldn't work for us blazers but you never know.
You have to unlock for air voice it runs on att's network
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
Click to expand...
Click to collapse
i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.
Ziken said:
i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.
Click to expand...
Click to collapse
What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.
DiViNEX said:
What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.
Click to expand...
Click to collapse
Huh. you and i have two different experiences when it came to dealing with T-Mob. They tried to overcharge me once, but they credit my account.
I guess, our two experiences are different.
However, I would suggest you go speak to that lady and ask her what happen if you unlock your phone to use on other network if you still have outstanding account with T-Mob.
Call Sprint store. Tell me they can't activate a new phone I have to purchase from them. Tell them the phone is unlocked and works on Sprint they said they don't know how to do it.
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Call Corporate office tell me yes I can activate it but this phone does not qualify for a month to month service and even though it's unlocked I will be locked into a 2 year contract as a new customer.
Does that sound right? I only have 14 days to decide if I want to stick with the service? How could I be hit with a penalty for leaving if they have given me nothing up front?
Hand76 said:
Call Sprint store. Tell me they can't activate a new phone I have to purchase from them. Tell them the phone is unlocked and works on Sprint they said they don't know how to do it.
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Call Corporate office tell me yes I can activate it but this phone does not qualify for a month to month service and even though it's unlocked I will be locked into a 2 year contract as a new customer.
Does that sound right?
Click to expand...
Click to collapse
And yet, you still want to be with Sprint. I'm so lost.
From what I've heard, you can't bring your own phone to sprint's month to month service. You can if you sign a contract though, but you knew that already.
Hand76 said:
Call Sprint store. Tell me they can't activate a new phone I have to purchase from them. Tell them the phone is unlocked and works on Sprint they said they don't know how to do it.
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Call Corporate office tell me yes I can activate it but this phone does not qualify for a month to month service and even though it's unlocked I will be locked into a 2 year contract as a new customer.
Does that sound right? I only have 14 days to decide if I want to stick with the service? How could I be hit with a penalty for leaving if they have given me nothing up front?
Click to expand...
Click to collapse
This is your chance to run far away. There are tons of other services that provide better pricing and service than Sprint, unless you're in that 5% of the country that Sprint would get better service, somehow.
It's all because of my job. I work in a large concrete building where there is ZERO AT&T service.
Verizon and Boost Mobile work well, so since Boost uses Sprint towers I was looking to join them.
Can you activate this phone on Boost Mobile? I need another suggestion along those lines.
Hand76 said:
It's all because of my job. I work in a large concrete building where there is ZERO AT&T service.
Verizon and Boost Mobile work well, so since Boost uses Sprint towers I was looking to join them.
Can you activate this phone on Boost Mobile? I need another suggestion along those lines.
Click to expand...
Click to collapse
Nope. Boost requires you to buy a phone from them. Why not just use Ting?
http://forums.androidcentral.com/google-nexus-5/328466-nexus-5-boostmobile.html
aooga said:
Nope. Boost requires you to buy a phone from them. Why not just use Ting?
http://forums.androidcentral.com/google-nexus-5/328466-nexus-5-boostmobile.html
Click to expand...
Click to collapse
Never even heard of it lol. Going to look into it now.
Try ting
Hand76 said:
Call Sprint store. Tell me they can't activate a new phone I have to purchase from them. Tell them the phone is unlocked and works on Sprint they said they don't know how to do it.
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Call Corporate office tell me yes I can activate it but this phone does not qualify for a month to month service and even though it's unlocked I will be locked into a 2 year contract as a new customer.
Does that sound right? I only have 14 days to decide if I want to stick with the service? How could I be hit with a penalty for leaving if they have given me nothing up front?
Click to expand...
Click to collapse
If you want to use the Sprint network with your Nexus 5, try signing up with Ting.com (a Sprint MVNO). They're very responsive to users and prices are much better than Sprint's. You'll need to order a Sprint SIM from them for $10 unless you can pick one up elsewhere.
It will work on sprint. You have to get a LTE sim card from them. Do not let them tell you otherwise. That's all you need. Pop it in and reboot. I'd call sprint and ask them to send you one.
sent from my Hammerhead Nexus
Would they have to add the MEID for 1x/EVDO or all Nexus 5s in their database already? A prepaid option like Ting may be a good way to go but if you could figure it out how to flash to Page Plus that would be cool too.
Sent from my Nexus 5 using xda app-developers app
Are you a masochist? If I were you I would run as far away as possible from Sprint. You said you don't get AT&T coverage at work. What about T-Mobile?
MrObvious said:
Would they have to add the MEID for 1x/EVDO or all Nexus 5s in their database already? A prepaid option like Ting may be a good way to go but if you could figure it out how to flash to Page Plus that would be cool too.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I was wondering that myself. If T-Mobile has good 3/4g in your area it will be a great experience on this phone.
Sent from my Nexus 5 using xda app-developers app
Hand76 said:
Call Sprint store. Tell me they can't activate a new phone I have to purchase from them. Tell them the phone is unlocked and works on Sprint they said they don't know how to do it.
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Call Corporate office tell me yes I can activate it but this phone does not qualify for a month to month service and even though it's unlocked I will be locked into a 2 year contract as a new customer.
Does that sound right? I only have 14 days to decide if I want to stick with the service? How could I be hit with a penalty for leaving if they have given me nothing up front?
Click to expand...
Click to collapse
none of that is correct. i assume you have a 32gig model. you must remove the last number from the imei and the system will recognize it. you can go on the new month to month framily plan since you are bringing your own device. bringing your own device is the same as purchasing one through the new easy pay program (where you have no contract, just obligated to pay phone off).
Hey and you can join my framily while your at it. Your bill would be $40 a or lower at the base. PM me for details. ?
Sent from my Nexus 5 using Tapatalk
Hand76 said:
Call second Sprint store ask for the IMEI number and tell me they can't find a record for it, cant activate it, they are busy sorry goodbye.
Click to expand...
Click to collapse
You didn't buy your N5 from T-mo by any chance, did you? There have been issues with activating N5 purchased from T-mo, onto Sprint because Sprint didn't have those IMEIs loaded into their system (phones purchased from google had that issue for the first few days after launch, but it was quickly addressed. But phones purchased from T-mo reportedly still have the issue)
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Click to expand...
Click to collapse
Maybe you should just suck it up and pay a service to unlock your phone, I would be scared to return and new one will have issues (red tint) ECT, after seeing the update speed for g935u I will never buy that unlocked us model, why dont you get the g955f ? Battery life and speed looks to be supreme
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
netnerd said:
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
Click to expand...
Click to collapse
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
Mr Ian B said:
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
Click to expand...
Click to collapse
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Its not your problem i also got from att and it look like they didnt update there imei database so wait and try after some time to unlock your device
Rapazzo said:
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Click to expand...
Click to collapse
Dont see $820.00 on the site for ATT.
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Click to expand...
Click to collapse
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
Click to expand...
Click to collapse
Thx for info but phone returned. I was in middle of cricket cycle and was not gonna start attending plan just so I can get unlocked.
Ian B
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
Click to expand...
Click to collapse
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
Click to expand...
Click to collapse
I am in the same situation as you and would like to know the answer to this too. Thank you
Same issue here, I paid full retail for Verizon version first but had a ton of issues with the phone switching to 3g for calls and missing calls on it. I exchanged for AT&T version but cannot get the unlock code. I have tried the online portal, called AT&T and Samsung with no luck. I pretty much stick with cricket so I'm not in a hurry to unlock, it's more the point that I paid $945 for my phone and want the code for resale purposes or if I decide to switch carriers.
Look at this on eBay http://www.ebay.com/itm/252902295417
Sent from my SM-G955U using Tapatalk
---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------
It worked for me. Activate it on att network first gophone sim and make a 5 minute call
Sent from my SM-G955U using Tapatalk
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
Something happened to me but if you contact AT&T tech service they were expedit the case and email you an unlock code it take about three days. That's what I did, but I couldn't wait on AT&T because I had to travel that week so I paid fastgsm to unlock my phone and it was only $20 it took 24 hours. Fastgsm and AT&T were the exact on lock code.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
Click to expand...
Click to collapse
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
eaglerazor123 said:
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
Click to expand...
Click to collapse
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
Click to expand...
Click to collapse
They declined my request again using the forums. They said it was because I didn't buy it directly from AT&T they couldn't do it. Said I have to contact Samsung to get it unlocked. Why is this such a pain in the @ss...
Annnnnd Samsung told me it's AT&T s job to give the unlock code... wth. Is unlocking phones like something new? I actually thought I read somewhere it is like law now to unlock phones... smh... bought phone outright from Sammy, now using it with AT&T and have been a customer with them for like 12 years. I'm stumped...
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
Click to expand...
Click to collapse
EvoKnvl said:
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
Click to expand...
Click to collapse
Wow soo I finally got my unlock code as well. I had to call the AT&T tech support, they had no idea why my portal request was denied and supplied the unlock code to me over the phone. So if anyone out there is in a similar situation just save yourself the hassle and call AT&T support.