I'm am having some trouble getting ActiveSync to work correctly. I triple checked that all my server and user information is correct, but the phone will not sync any information. The little spinners for sync'ing just spin and no actual information comes down. The only setting difference between this phone and my old Captivate is the lack of a "Accept all SSL certificates" setting on the HTC. Is that an ICS change or something specific to the HTC mail app?
Found my own answer
Wouldn't you know it. Five seconds after posting the phone finally gives me an error. I swear I had tried sync'ing a dozen times with no success and no errors. This last time there was actually a notification about the Exchange server wanting to set some policies and that I had to accept. Which is similar to messages I had seen on previous phones. As soon as I did that, down came the emails.
Related
Couple of things I've noticed thus far ...
1. Take care in the settings when making a new account. Particularly the "Advanced Settings" link-looking things.
2. The new placement of buttons (delete message, send/receive) is much better.
3. Anyone else unable to download attachments? I keep getting "This attachment cannot be found. Download attachment again?" despite it quite clearly having downloaded it the first time.
Phil750 said:
Couple of things I've noticed thus far ...
1. Take care in the settings when making a new account. Particularly the "Advanced Settings" link-looking things.
2. The new placement of buttons (delete message, send/receive) is much better.
3. Anyone else unable to download attachments? I keep getting "This attachment cannot be found. Download attachment again?" despite it quite clearly having downloaded it the first time.
Click to expand...
Click to collapse
I have to agree with #2 (maybe it's just a learning curve) but having the Forward buried under the reply menu makes no sense. I also don't like the delete button on the soft key, IMHO having the New command there makes more sense.
Ah ha! I figured it out. There's the option to save attachments to the storage card. Turned that option off, and it works just fine now.
SSL & Comcast.net problem fixed?
Some of you may have seen my and others' posts complaining of poor POP3
sync'ing with comcast.net email servers:
on TreoCentral
on HowardForums
Suffice it to say that comcast.net doesn't like the attempt by WM5
PocketOutlook to negotiate an SSL session. It takes PocketOutlook
roughly 60 seconds to give up and revert to not using SSL. Too long
for my comfort especially when no calls are possible (unless 3G) during
this conversation and some might want to "poll" for new email frequently.
I am hoping that either WM6's PocketOutlook has fixed this debacle - or,
in the absence of a fix, the RegEdit outlined in those posts still works.
Of course Comcast could make matters much better by actually supporting SSL - but I'm not holding my breath...
edmc said:
Some of you may have seen my and others' posts complaining of poor POP3 sync'ing with comcast.net email servers
Click to expand...
Click to collapse
POutlook syncs with Gmail POP3 + SSL without a problem. Looks like it could be a Comcast issue.
pleiades said:
POutlook syncs with Gmail POP3 + SSL without a problem. Looks like it could be a Comcast issue.
Click to expand...
Click to collapse
Indeed, it is PRECISELY a Comcast issue. In fact, I believe some who use gmail have noted that SSL is REQUIRED. So, the workaround to get Comcast to work (by disabling SSL) actually prevents gmail use.
Regardless, for those that DON'T use gmail (or any other email server requiring SSL), this workaround (in WM5) is sufficient to get Comcast email working.
I'm just asking if this workaround is possible in WM6 - can anybody try it out? It's quite simple to enable & disable.
i've been unable to send emails with attachments using gmail in poutlook.
i am however able to send emails without attachments just fine.
anyone have any ideas? I posted this in another forum, but figure this would get a response.
Thanks.
I've noticed a very odd thing.
On WM5, I could connect to Yahoo IMAP, but only over AT&T. If I did bluetooth over activesync, it would not log in.
On WM6, I can connect both over AT&T as well as over bluetooth activesync. Of course if I try to connect with outlook express on my PC, I get a log in failure (intentional on Yahoo's part I believe.)
In any case, Yahoo IMAP is apparently allowing pocket outlook to connect, but not PC based outlook. It works very well, HTML email is great, attachments are agreat, and sub folders sync.
My favorite new feature, hot keys!!
Hold down on "H" to get a list of hot key commands.
Now I can delete by pressing and holding "D"
Move messages to folders with "M"
Mark read/unread = "K"
Load more of message = "L"
You get the picture. I just don't have to hit "menu" first, just press and hold the buttons. Just like the good old days on PalmOS with snappermail.
If this feature was in WM5, I feel like a total idiot.
Hi folks;
Ok, here's a question for 'ya.....
Does anyone have a WM6 load that does not leak memory when using POP3 email accounts?
ALL of the loads I've tried thus far (and all of the ones I've cooked) do, to the point that I have to reboot every day or so.
I've managed to isolate the leak to the POP3 client.
I'd use IMAP, but that's severely broken, to the point of unusability (it probably leaks RAM too, but I can't run it long enough to find out!) It complains it "can't download messages from the server" repeatedly (it DOES get them however), which renders it basically unusable. BTW, IMAP has been broken all the way back to WM5, so this is not news.
Is there a version of WM6 that doesn't have a memory leak in it? I guess I can live with resetting once a day due to this, but...... and if so, does anyone have the "list" of things that would have to be spliced to move it from one version of WM6's base to another?
Thanks in advance!
How can I check that memory leak. Describe steps you are doing and steps how to check it.
Set up a POP email account. Set it to sync every few minutes (10, whatever), and to delete messages off server on connect/disconnect.
Send yourself a couple hundred messages.
Read 'em, delete 'em.
Do a send/receive to sync (remove them from the server), confirm they are not on your device anywhere, and also are not on the server.
Look at free RAM. Notice the several megabytes missing. Keep at it for a while (a day or three, depending on your email usage) and you will evenutally have a machine that thrashes due to low RAM and dies.
I've isolated the problem to POP3 accounts. If you set it up as an IMAP account (and can live with the problems IMAP has) the RAM leak does not occur with the same traffic pattern.
As near as I can determine the problem is endemic to WM6; I've tried several different WM6 loads and all have exhibited the problem. WM5 also did the same thing, although in WM5s case it leaks RAM from a number of other places too and I haven't been able to isolate those.
It is an interesting notice. Ill probably never discover that coz im not receiving that much emails. Ill pay my attention in the future.
Yeah, I mirror all my email to my Wizard, and probably get 200 or so a day.
Halfway through the day on a cold boot I'm down to ~16MB free from where I started around 23MB, and the device has gotten quite slow.
If I don't reset it I'll eventually wind up in the single digits and then if you do the wrong thing you get a lockup and are forced to hit the button or pull the battery.
Hi all, I'm fairly experienced with the WM world (been using since WM2002) and am usually able to fix plenty of people's problems (on here and in the real world). I have run into an issue that I haven't quite been able to figure out. If it were my phone, I'd probably reflash a different rom on it (or even same one) and try it again fresh, but since it is not my phone I haven't tried it yet. Anyways, here is the issue.
My coworker has configured his phone running his provider's stock WM6.1 standard rom. He (well me, he had no idea it was possible until I showed him) is trying to connect his phone to the company's exchange server to get email on the phone. I have configured this (or instructed how to do this) for over 25 people where I work, and the only issues that I have ever run into were certificate issues. I manually pulled down the root certificate, made a cab file containing it, and installed it on his phone. This is easily verified by accessing the company's OWA site from Pocket IE. Without the certificate installed, a certificate warning appears, and with it you access without a problem (which I can do). So certificate, checked.
Now after a soft reset, it comes time to configure it. I get the email address, password, and domain in without a problem. Then the OWA address is put into the server address. Then the specific mail and calendar items are configured (such as retain last 3 days of mail, download 50KB of each message, show last 2 weeks of calendar, etc.), and finish is hit. The device successfully syncs, with no errors appearing on the screen. I even see items come down in activesync (such as syncing 82 contacts, 5 calendar events, and some emails).
I opened pocket outlook, and his inbox is empty. Odd, so I send him a test email from my AT&T Tilt (cooked WM 6.1 rom), and it arrives to his device on the next send/receive. Then, I hit send receive again on his phone and the test email disappears. I have tried changing the "retain" option for email from last 3 days to last 2 weeks, and no difference. Also the Calendar is empty. I sent him a meeting request and he accepted it, but it isn't on his mobile phone's calendar (but it is on the exchange calendar).
The only thing that I could think of is a rule to move everything to his personal folder on his laptop, but he says that he doesn't have one and moves everything over by hand. I'm thinking about swinging by his desk and confirming, but he isn't dumb and I'm sure he isn't lying about it.
I have been searching google (here and full internet google) without much luck. Thanks for any ideas to try, or else I'm gonna go soft reset his phone
Jason
Well he did tell me when he closed outlook on his work PC, everything started working right. I might try to swing by and look at his outlook afterall.
Jason
btw, if your poutlook syncs only new mails, and your server is configured to not keep messages on the server, the message might be deleted every other send/receive.
After installing CM6, I cannot get my exchange account setup. I get a bad username and password message, but am absolutely certain this information is correct. I know from previous setup experince that this error message can be generic with other problems being the culprit. One difference I see in the setup with CM6 is that there is no option to eave the domain blank/empty. My hosted exchange server service tech support recommends leaving this blank if it fails to sync, however, the "Next" button is grayed out and can't be selected until something is enterred. Don't know if this is causing the problem, but have never had this type of problem with several other handsets and OS's.
gettinback said:
After installing CM6, I cannot get my exchange account setup. I get a bad username and password message, but am absolutely certain this information is correct. I know from previous setup experince that this error message can be generic with other problems being the culprit. One difference I see in the setup with CM6 is that there is no option to eave the domain blank/empty. My hosted exchange server service tech support recommends leaving this blank if it fails to sync, however, the "Next" button is grayed out and can't be selected until something is enterred. Don't know if this is causing the problem, but have never had this type of problem with several other handsets and OS's.
Click to expand...
Click to collapse
I encountered this same problem, and brought it up on the CM6 board without anyone responding. If you do some digging in the "Themes and Apps" section, I created a thread with a hacked Email.apk that eliminates the need for security settings. I just push that to /system/app through adb, and set it up that way. PM me if you can't find it.
Hi
My Htc Pro 7 (one week old) seems to pretend that it is syncing. It only takes 2 to 3 seconds over Wifi but it doesn't bother downloading new messages.
My (only) email account on the phone is a Blueyonder account (powered by Google). The initial set up went off and collected the account info.
I have turned off SSL and deleted the port numbers from the SMTP and POP settings.
Reentering the username and password convinced it to download the rest of yesterdays emails but not the test one I just sent myself or the others that are on the server.
Outllok 2007 is set to leave copies on the server for 10 days and over the years WM and Symbian handsets have not experienced this problem.
Any suggestions?
Tnx
Since re-entering the username password- the phone is set to look every 15 minutes and ever hour or so it seems to go off- ask if there are any new messages and then download the odd one without bothering to do download the rest...
Am I really the only person who has a mailbox that is at least a day behind???
I guess I am going to have to reset the phone, and lose all my texts etc.
Nice one MuppetSoft!!! By removing our rights to tweak things you have also prevented us from fixing things ourself. Please stop trying to be Apple.
Sometimes the same thing would happen when I hard reset my phone and set up my Hotmail account for the first time. E-mails don't download even though I can clearly see them on my PC. After a couple hours though, it fixes itself and my e-mails appear regularly, and at times, I get alerts to my phone even faster than I would on my computer.
Maybe give it a jump start by using your phone to compose, send, deleted, etc. Otherwise if it still isn't working, then it may be bugged and a hard reset may be in your future.
Thanks for the reply prjkthack
I can send emails without any problems. I have only had the phone just over a week and I am pretty sure that on day one it was working properly. I only noticed the issue a couple of days after the Nodo update- not sure if there is a relation or not.
I guess I will have to wait until i have a day off work before i can prepare for a hard reset. Being undiciplined i tend to leave client contact details in the form of text messages, rather than saving them to contacts.
odder and odder....
it has finally managed to catch up and is now up to date.
I have not made any changes/restores.
Lets hope it stays that way.
Now all I need is my Dev account to be approved so that I can play with mango.
Just bumping my own thread.
The problem returned.
UNTIL I remembered that my Virgin (blueyonder) email account (powered by Google) needs to be in the following format recent:[email protected]
I am such a wanker and should have remembered sooner!!!!
I guess it is a timeout issue, ordinarily the email client asks the server if there are any messages- the server responds "sure about 10000", the email client says "sod that, I'm not cross referencing your list with the ones i am already aware of -I'm off".
With the addition of recent: it only asks for the emails received in the last week or two.
Hopefully the above will be of help to someone else in the near future