Hi all, I'm fairly experienced with the WM world (been using since WM2002) and am usually able to fix plenty of people's problems (on here and in the real world). I have run into an issue that I haven't quite been able to figure out. If it were my phone, I'd probably reflash a different rom on it (or even same one) and try it again fresh, but since it is not my phone I haven't tried it yet. Anyways, here is the issue.
My coworker has configured his phone running his provider's stock WM6.1 standard rom. He (well me, he had no idea it was possible until I showed him) is trying to connect his phone to the company's exchange server to get email on the phone. I have configured this (or instructed how to do this) for over 25 people where I work, and the only issues that I have ever run into were certificate issues. I manually pulled down the root certificate, made a cab file containing it, and installed it on his phone. This is easily verified by accessing the company's OWA site from Pocket IE. Without the certificate installed, a certificate warning appears, and with it you access without a problem (which I can do). So certificate, checked.
Now after a soft reset, it comes time to configure it. I get the email address, password, and domain in without a problem. Then the OWA address is put into the server address. Then the specific mail and calendar items are configured (such as retain last 3 days of mail, download 50KB of each message, show last 2 weeks of calendar, etc.), and finish is hit. The device successfully syncs, with no errors appearing on the screen. I even see items come down in activesync (such as syncing 82 contacts, 5 calendar events, and some emails).
I opened pocket outlook, and his inbox is empty. Odd, so I send him a test email from my AT&T Tilt (cooked WM 6.1 rom), and it arrives to his device on the next send/receive. Then, I hit send receive again on his phone and the test email disappears. I have tried changing the "retain" option for email from last 3 days to last 2 weeks, and no difference. Also the Calendar is empty. I sent him a meeting request and he accepted it, but it isn't on his mobile phone's calendar (but it is on the exchange calendar).
The only thing that I could think of is a rule to move everything to his personal folder on his laptop, but he says that he doesn't have one and moves everything over by hand. I'm thinking about swinging by his desk and confirming, but he isn't dumb and I'm sure he isn't lying about it.
I have been searching google (here and full internet google) without much luck. Thanks for any ideas to try, or else I'm gonna go soft reset his phone
Jason
Well he did tell me when he closed outlook on his work PC, everything started working right. I might try to swing by and look at his outlook afterall.
Jason
btw, if your poutlook syncs only new mails, and your server is configured to not keep messages on the server, the message might be deleted every other send/receive.
Related
I tried to install Microsoft's Outlook SMS add-in recently, which is meant to make desktop outlook work with text messages as well as emails, via your pocket pc. However, once installed it told me that I needed service pack 1 for windows XP which I dont have, so it wouldnt work. SO I uninstalled it...
It came off the computer fine but it left my Pocket Outlook in a mess and I cant sort it out. At first, my inboxes (for sms and email) were replaced with a new folder call 'IPM:root'. This folder contained all usual items such as inbox, outbox etc except they were all permanently empty. I got around this by restoring to a backup from the pervious day which was fine, but now the IPM:root folder has randomly reappeared!
The odd thing is that when I have new emails or texts, they show up on the today screen, but when I press them it takes me to an empty inbox.
Any help would be hugely appreciated, or I will have to do a hard reset, my last one was only about a week ago!!
i have the same problem .. and nobody has an solution for this ?? ;/
I found no solution.. I did a 'hard-reset' and didnt try to use that software again as it is very broken. This is annoying but necessary.
I posted request for solution weeks ago and never heard anything. Couple people also had same problem but only way to fix it hard reset.
I noticed the help in all my programs are also blank now. Which leads me to believe outlook and help uses some display program which got corrupted.
I had the same problem and the only way I found to fix it was to delete the exchange server from ActiveSync while connected to the PC and then I reconfigured it by unplugging and plugging the device from my machine.
Gabo
Hey guys:
I'm about ready to pull my hair out.
I migrated from my Hermes to my Tilt now running Sleuth 3.0 WM6.1 everything is fine except my email only syncs when it is teathered to Active Sync. The setting match my Hermes and actually you can Send/Receive mail. It goes through the steps of logging in, downloading headers/folders etc but no mail comes and no errors.
When it is connected to active sync everything downloads.
I have checked both my internet settings for AT&T with & without proxy. IE accesses the internet both via Media Net and Wifi fine. And like I say you can see it going through steps connecting etc but no mail comes even when you can see it on the server.
I'm ready to pull my hair out and stop carrying two phones. I don't have enough hair to pull it out over this nit!
Thanks for the help!
Wallace
Well, if you're speaking Exchange...is the server using a self-signed SSL certificate? And if so, have you installed it on your Tilt since flashing? I ask because I had that issue...finally just tossed the cert on my SD card so I can drop it back in after the next (and frequent) flash.
i have this issue with gmail n yahoo
Same problem with Gmail. Using udK 6.1 Rom, phone data can't sync with Gmail, wifi will grab the e-mails no problem. Any ideas?
i think its the rom you guys using.
bump still cant get email to work on any WM6.1 rom
Firstly, what kind of email?
BBerry, Hotmail, Gmail...
Try: goto hklm>system>versions and change what ever is there to .0.4.2 (The leading . before the 0 needs to be there)
first post here. but I hope this helps as I've had the same issues with regards to gmail messages not appearing.
I've gone through several roms experiencing the same problem, i.e. no gmail - even though it checks and appearing to be downloading them.
I am trying to run both corporate exchange emails and also gmail.
My normal rom install sequence is:
1. do the normal rom upgrade and remove usb cable when the finish message appears.
2. let it reboot a few times as in installs the roms and detects your carrier
3. then I would connect the usb and sync it with my exchange/outlook (which works)
5. and set up my corporate exchange email settings (which works)
4. then set up GMAIL - and normally it starts downloading but no messages appear.
I tried this with every rom, same problems.
Today, I installed the Sleuth rom and decided to do SET UP GMAIL FIRST, try and send/receive and THEN connect my Kaiser to the laptop for a full fat Active Sync with my Outlook and setup email to my Corporate Exchange mails.
Now I can get both emails working
Hope this helps someone as its been p!ssing me off for the last 4 weeks and I didn't want to get flamed by some of these posters by posting a I can't get Gmail working post!
I'm running Sleuth 3.0, with working GMail and Exchange server. Have you tried removing the hidden proxy with this cab.
I set up my Xoom with my exchange account last week, everything was working fine or so i thought. Now im seeing that Im getting email 10-15 min after it shows up in my inbox. When I was using touchdown I would get the email on my Xoom before my computer most times. Is anyone else haveing issues like this. I prefer the stock app but I would like email to come in fast. Right now I must go into the email app and refresh it.
more info:
3g xoom
Connected to work wifi at this time
set to sync 1 week (Push as messages arive)
no contact sync
no calendar sync
Things I have tried:
removing the account, clearing data and application menu, re-add
I changed the ammount sync'd to 3days (no change)
someone help
Self bumb. HELP IM GOING NUTS. I noticed the same issue is going on with my phone too. all other users in network with android phones are fine. just me >.< could activesync be freeking out because I have 2 devices trying to sync
Noticed a bit of a delay as well today with the stock app. My phone (Nexus one) gets mail pretty much at the same time outlook does but a 5 minute delay on the Xoom. Are you guys on Exchange 2010 or 2007? We are on 2007 currently migrating to 2010 and should be completely done with the move in a few weeks. Hoping 2010 corrects the issue.
Are you using any task killers? I am so tomorrow I am going to disable them and see if there is a change.
Sent from my Xoom using Tapatalk
So no luck this morning with the default email app. Touchdown, however, worked nicely. I am actually receiving my email on the tablet before my phone now. Not the ideal solution but it works.
I have the same set up. Android phone and Xoom set up to activesync. Every once in a while, the xoom is very slow in updating. Not sure why. If anyone has any thoughts, please let us know!
I think this is an issue with Honeycomb. I have also noticed that sometimes GMail does not sync as quick as my phone does. Using the Wifi Only model btw.
Ok, after i went home last night I noticed things got better. Today while im at work everything seems ok. takes about 10 sec or so to sync to my Dinc and Xoom.
What we did to fix things:
1. logged into the mobile admin site for our active sync, I have been sync'ing virtual android systems and I had 9 different devices sync'ing everytime an email went out. so we deleted all my unused devices. ( there was 2 copies of my phone from flashing)
2. In the mobile admin site your exchange account is seen by an Alias. whith all the T/S steps I had been trying my alias in exchange got deleted. This does not prevent Active Sync from getting email to me but it does make it look a bit longer to find the right mailbox.
3. I noticed that I had many services trying to sync the same info this is bad. Touchdown was still running even after i tried to remove my account. Uninstalled it. Gmail is trying to sync books/calendar/contacts so i uncecked all ( I use exchange for everything)
4. Under running services I saw that attachment downloader was running in overdrive all the time. So in the account settings of the exchange account I unchecked " auto download attachments when on wifi." We email pdf's all the time they can get big and I saw that I would not get am email untill the entire pdf was downloaded. Also We use HTML email sigs, each sig is 3 attachments. After I made this change the attachment downloader service seemed to let up alot. if it didnt help me email issue it at least freed up some ram
Im not saying that anyone of these steps was the end solution to my problem but they all seemed to make things run a bit better.
Hi
My Htc Pro 7 (one week old) seems to pretend that it is syncing. It only takes 2 to 3 seconds over Wifi but it doesn't bother downloading new messages.
My (only) email account on the phone is a Blueyonder account (powered by Google). The initial set up went off and collected the account info.
I have turned off SSL and deleted the port numbers from the SMTP and POP settings.
Reentering the username and password convinced it to download the rest of yesterdays emails but not the test one I just sent myself or the others that are on the server.
Outllok 2007 is set to leave copies on the server for 10 days and over the years WM and Symbian handsets have not experienced this problem.
Any suggestions?
Tnx
Since re-entering the username password- the phone is set to look every 15 minutes and ever hour or so it seems to go off- ask if there are any new messages and then download the odd one without bothering to do download the rest...
Am I really the only person who has a mailbox that is at least a day behind???
I guess I am going to have to reset the phone, and lose all my texts etc.
Nice one MuppetSoft!!! By removing our rights to tweak things you have also prevented us from fixing things ourself. Please stop trying to be Apple.
Sometimes the same thing would happen when I hard reset my phone and set up my Hotmail account for the first time. E-mails don't download even though I can clearly see them on my PC. After a couple hours though, it fixes itself and my e-mails appear regularly, and at times, I get alerts to my phone even faster than I would on my computer.
Maybe give it a jump start by using your phone to compose, send, deleted, etc. Otherwise if it still isn't working, then it may be bugged and a hard reset may be in your future.
Thanks for the reply prjkthack
I can send emails without any problems. I have only had the phone just over a week and I am pretty sure that on day one it was working properly. I only noticed the issue a couple of days after the Nodo update- not sure if there is a relation or not.
I guess I will have to wait until i have a day off work before i can prepare for a hard reset. Being undiciplined i tend to leave client contact details in the form of text messages, rather than saving them to contacts.
odder and odder....
it has finally managed to catch up and is now up to date.
I have not made any changes/restores.
Lets hope it stays that way.
Now all I need is my Dev account to be approved so that I can play with mango.
Just bumping my own thread.
The problem returned.
UNTIL I remembered that my Virgin (blueyonder) email account (powered by Google) needs to be in the following format recent:[email protected]
I am such a wanker and should have remembered sooner!!!!
I guess it is a timeout issue, ordinarily the email client asks the server if there are any messages- the server responds "sure about 10000", the email client says "sod that, I'm not cross referencing your list with the ones i am already aware of -I'm off".
With the addition of recent: it only asks for the emails received in the last week or two.
Hopefully the above will be of help to someone else in the near future
I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
devis said:
I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
Click to expand...
Click to collapse
have you check the settings of both your email and the email application of how may the IMAP or iPOP is set up on both ends? that might be a problem if it's not set up well on both ends hope that helps! [:
Thanks for the reply but it doesn't apply to me. I'm using ActiveSync Push with an OWA server.
It sounds like more of a question for you Exchange Server team, but then they probably aren't use to dealing with smartphone users....
I got this same issue! At first I was able to nicely see mails in my main inbox, now it just says empty! All other folders works (sent, deleted, etc.).
OP did you find a solution?
Quite a lot of corporate Exchange servers will be setup to also host 'webmail'.. if you just open an https://... connection to the Exchange server name then it might give you a login prompt. It would pay to check whether you still have full access to emails via this method in addition to your phone.
Before blaming the phone / ROM, you should make sure that the Exchange server still has the actual emails on it. If they're gone from the Exchange server, then they would also disappear from the phone.
Did you clear caches or anything similar just prior to the disappearance? One other possibility is that some email corruption has caused the email app to just no longer be able to recover the locally stored emails. Try using an app like Titanium Backup to remove the app data for the emails and reloading things.. if this sorts out the issue it would narrow things down.