I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
devis said:
I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
Click to expand...
Click to collapse
have you check the settings of both your email and the email application of how may the IMAP or iPOP is set up on both ends? that might be a problem if it's not set up well on both ends hope that helps! [:
Thanks for the reply but it doesn't apply to me. I'm using ActiveSync Push with an OWA server.
It sounds like more of a question for you Exchange Server team, but then they probably aren't use to dealing with smartphone users....
I got this same issue! At first I was able to nicely see mails in my main inbox, now it just says empty! All other folders works (sent, deleted, etc.).
OP did you find a solution?
Quite a lot of corporate Exchange servers will be setup to also host 'webmail'.. if you just open an https://... connection to the Exchange server name then it might give you a login prompt. It would pay to check whether you still have full access to emails via this method in addition to your phone.
Before blaming the phone / ROM, you should make sure that the Exchange server still has the actual emails on it. If they're gone from the Exchange server, then they would also disappear from the phone.
Did you clear caches or anything similar just prior to the disappearance? One other possibility is that some email corruption has caused the email app to just no longer be able to recover the locally stored emails. Try using an app like Titanium Backup to remove the app data for the emails and reloading things.. if this sorts out the issue it would narrow things down.
Related
Hi all, I'm fairly experienced with the WM world (been using since WM2002) and am usually able to fix plenty of people's problems (on here and in the real world). I have run into an issue that I haven't quite been able to figure out. If it were my phone, I'd probably reflash a different rom on it (or even same one) and try it again fresh, but since it is not my phone I haven't tried it yet. Anyways, here is the issue.
My coworker has configured his phone running his provider's stock WM6.1 standard rom. He (well me, he had no idea it was possible until I showed him) is trying to connect his phone to the company's exchange server to get email on the phone. I have configured this (or instructed how to do this) for over 25 people where I work, and the only issues that I have ever run into were certificate issues. I manually pulled down the root certificate, made a cab file containing it, and installed it on his phone. This is easily verified by accessing the company's OWA site from Pocket IE. Without the certificate installed, a certificate warning appears, and with it you access without a problem (which I can do). So certificate, checked.
Now after a soft reset, it comes time to configure it. I get the email address, password, and domain in without a problem. Then the OWA address is put into the server address. Then the specific mail and calendar items are configured (such as retain last 3 days of mail, download 50KB of each message, show last 2 weeks of calendar, etc.), and finish is hit. The device successfully syncs, with no errors appearing on the screen. I even see items come down in activesync (such as syncing 82 contacts, 5 calendar events, and some emails).
I opened pocket outlook, and his inbox is empty. Odd, so I send him a test email from my AT&T Tilt (cooked WM 6.1 rom), and it arrives to his device on the next send/receive. Then, I hit send receive again on his phone and the test email disappears. I have tried changing the "retain" option for email from last 3 days to last 2 weeks, and no difference. Also the Calendar is empty. I sent him a meeting request and he accepted it, but it isn't on his mobile phone's calendar (but it is on the exchange calendar).
The only thing that I could think of is a rule to move everything to his personal folder on his laptop, but he says that he doesn't have one and moves everything over by hand. I'm thinking about swinging by his desk and confirming, but he isn't dumb and I'm sure he isn't lying about it.
I have been searching google (here and full internet google) without much luck. Thanks for any ideas to try, or else I'm gonna go soft reset his phone
Jason
Well he did tell me when he closed outlook on his work PC, everything started working right. I might try to swing by and look at his outlook afterall.
Jason
btw, if your poutlook syncs only new mails, and your server is configured to not keep messages on the server, the message might be deleted every other send/receive.
Push Email?
Does android have it? I'm so confused by all this. I tried doing some research and the Gmail application says they have push, yet I'm not getting push. Coming from blackberry, I need my emails. I don't need them this second but I would like them to be there when I check, not having to go into every account and refresh.
I have Background sync enable and application sync. I am using Gmail application for 4 Gmail accounts and 1 yahoo account with K-9. I am not using any background killer application.
I have simultaneously sent out multiple email to those email address and they barely get delivered. I see the emails in my mail box on yahoo.com or gmail.com and even when I try to refresh my mail boxes on my GS4G, it sometimes shows up and sometimes doesn't.
Considering I have important work emails, I would like them to get delivered. Even if they don't get delivered right away, but as long as they do. And this is making me think that its sketchy. So is there push or isn't? Or are my settings messed up?
v0va said:
Push Email?
Does android have it? I'm so confused by all this. I tried doing some research and the Gmail application says they have push, yet I'm not getting push. Coming from blackberry, I need my emails. I don't need them this second but I would like them to be there when I check, not having to go into every account and refresh.
I have Background sync enable and application sync. I am using Gmail application for 4 Gmail accounts and 1 yahoo account with K-9. I am not using any background killer application.
I have simultaneously sent out multiple email to those email address and they barely get delivered. I see the emails in my mail box on yahoo.com or gmail.com and even when I try to refresh my mail boxes on my GS4G, it sometimes shows up and sometimes doesn't.
Considering I have important work emails, I would like them to get delivered. Even if they don't get delivered right away, but as long as they do. And this is making me think that its sketchy. So is there push or isn't? Or are my settings messed up?
Click to expand...
Click to collapse
Yes, push works, haven't had an issue with it. Try clearing your data/cache from stock recovery. You may have to resign in. Try doing 1 at a time to test.
Could being on wifi be the problem?
I am using K9 and Gmail and they are both working perfectly. Personal and business email are delivered with moments, sometimes sooner, than directly into my gmail accounts.
Wifi or not, I always get my emails right away
Hmm, I don't know what can be wrong, I woke up this morning to see about 5 new emails in my inbox but none of them on my phone.
v0va said:
Hmm, I don't know what can be wrong, I woke up this morning to see about 5 new emails in my inbox but none of them on my phone.
Click to expand...
Click to collapse
again try a factory reset, then add 1 at a time, send yourself some test emails, see if they go tot he phone, then add another, send test emails to both, see if they go to the phone, and so on and so on.
The push/poll/sync settings aren't at all intuitive for me in K-9 mail and I'm working through them now myself (on Android for only a week now). At least as I understand it, there is a setting for poll that is independent from that for push. Both need to be set up for the account, as well as the proper set of folders associated with each. I think some of that is behind the out-of-box behavior of clicking into a folder and not having it auto-update.
It's pretty flexible, but not what I would call user friendly.
As far as I can tell, you can set each folder in an account to be 1st Class, 2nd Class, or (none selected), for each of display, push, and poll, and then set, for the account, what you display, push, and poll:
* All
* Only 1st Class
* 1st and 2nd Class
* All except 2nd class
(display, push, and pull class are independent of each other for each folder)
I'm trying to figure out a "magic decoder ring" so I can wrap my head around it all.
Okay, the one issue I have here... I'm using the activesync with my gmail account and the domains I have hosted with google. I notice that when on my handheld, when I open then delete a message, it shows the message still as unread in my desktop email client, so I then have to go in and mark as read.
Is there a way I can change settings somewhere so I don't have to go through this every time or is it just an issue with "is what it is" kinda thing?
Another thing I notice is sometimes when I delete something on my desktop, sometimes the email indicator stays showing up on my phone until I open the email app then it clears... a little annoying. It didn't do it on my iphone, so I tend to think it's an issue with android. Any ideas?
I have the same (first) issue as you. I need to clear the cache in order to get rid of these "unread" emails.
Poloki said:
I have the same (first) issue as you. I need to clear the cache in order to get rid of these "unread" emails.
Click to expand...
Click to collapse
But don't you have to do that every time then? It's not like a once in a while thing, it's been going on on any android device I use. If I clear the cache, and then an email comes in again and i read and delete on my android, it's just going to re-surface as unread on my desktop, hehe
Has anyone noticed that what they do within the Gmail app on the Xoom isn't syncing with your desktop machine?
In other words - when I read or delete or change labels on an email in the Gmail app, I don't see the changes reflected if I go to my Gmail on my laptop. (They are still sitting in my inbox, unread).
Go into settings/applications /manage applications/all applications. Open Gmail and "clear cache ", them "clear data "
Ignore the warnings. Back to home page and open Gmail. You should be good to go.
That worked!
Thanks!
Sync hangs
I'm not sure if this is the exact same problem but I tried to send some large attachments recently and the sync seemed to hang all night. It would not send the email I originally was going to send plus three other I did afterwards before I noticed the issue. I was more concerned with sending these emails then checking to see if the sync error was affecting the receive mail process. Rebooting did not help so I ended up deleting the account and adding it back again. It took a while to do the normal initial syn but it seemed to clear the problem.
A week later I had the same issue although this time I noticed right away (instead of the next morning like before). I did a search and found someone advising to go into the Androids Setting then manage apps and then Gmail. To hit clear data and click
ck OK to the warning that tells you that all data, including any mail, will be deleted. I was not worried about the outgoing mail I was trying to send as I could easily redo it. This did work Ase I went into Gmail and it had to sync up withe servers but everything was back. The weird thing is that my message was sent and no longer under Outbox marked as "being sent". So either it sent it this time but was not showing this or it sent it real quick before I cleared data.
Either way it's fixed for now but who knows if it will happen again soon.We shall see.
My email seems to be working fine. I can send and receive email and view the contents of my various folders. But, it seems like every time it syncs (e. g. Every time I send an email), it displays an error message saying it had a connection error. As shown in the attached screen shot.
I went into Settings / Accounts. I only have one email account and it's an Exchange Activesync account. It is set to sync mail, calendar, contacts, and tasks. I toggled the sync for each one off and then back on. After I turned each one back on, that thing would sync and then display this same error.
Any idea what's going on?
I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?
EmerikL said:
I have had this problem also, but only when I was losing a weak wifi signal, or I was VPN'd to my work network. Either of those scenario's playing out with you?
Click to expand...
Click to collapse
Idon't think so. Settings shows WiFi signal as Strong. And I'm not VPNed.
This happened to me today too. The same connection error, but with g-mail. I had to clear the cache and data of the stock e-mail app. Then, when I restarted the e- mail app, l had to re-enter my account info. Worked fine after that.
stuartv said:
Any idea what's going on?
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Click to collapse
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.
BarryH_GEG said:
I've gotten that pop-up randomly from day one on my Exchange account. It's never impacted what the e-mail client's actually doing. I've even gotten it while I'm watching a ton of e-mails download properly like when re-connecting after a plane flight. So I'm treating it as a false alarm until proven otherwise. Hopefully an update makes it go away.
Click to expand...
Click to collapse
My connection error was constant but I was only getting it from the stock e-mail app. I could reproduce it consistently by touching the refresh icon. But, when I opened the g-mail app, it could access everything fine. The error wouldn't stop until I reset everything and re-entered all the account info.
Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Sent from my GT-N8000 using xda app-developers app
I had a problem with my email the other day and ended up doing a factory reset and reinstalling all my apps, etc.. I didn't have this error before that happened.
I will try clearing the app's cache, etc. and re-setting up my email.
Thanks, guys.
ps. my problem the other day was that I could not compose a new email message (including replying to a received message). That turned out to be because I had turned on Force 2D GPU rendering in Settings/Developer Options. I wish I had figured that out before doing the factory reset... *sigh* Just FYI.
Thanks again for the help. I deleted the account, Cleared data and cache, rebooted, re-created the account, and now all seems well.
htainlin said:
Stock email has problems with exchange server. Mine was having problems with office 365. it happens to all sgs ii, iii and note 10.1 ics versions. You have to clear contacts auto complete list. After that it was working ok with emails but Splaner is still not syncing well, only one way from server to device.
To empty auto complete list, go to file, option, email, email sending, empty auto complete...in office 2010.
Click to expand...
Click to collapse
I have this error as well. It does not seem to impact emails, but I have problems with S-Planner not displaying events. I can sync events with S-Planner both ways, but some events just won't display in S-Planner. I have not yet found a common cause or a way to reproduce a non-syncing event.
[edit]
Ok, I went ahead and deleted the account and added it back again. For now, it syncs alright, let's see how it goes.
I think what I did different this time was to create an Active Sync Account from the start, whereas the first time around I selected "Email" and then Active Sync at the prompt when you go into manual setup. Could this make the difference, how exactly did you guys set up your accounts?
Now I only have one other problem: when I first added the account, the Exchange events in S-Planner were a nice green, but this time they are kind of a pastel shade pink, which I don't like at all. Can you change the color anywhere?
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