[Q] Activesync Slow - Xoom Q&A, Help & Troubleshooting

I set up my Xoom with my exchange account last week, everything was working fine or so i thought. Now im seeing that Im getting email 10-15 min after it shows up in my inbox. When I was using touchdown I would get the email on my Xoom before my computer most times. Is anyone else haveing issues like this. I prefer the stock app but I would like email to come in fast. Right now I must go into the email app and refresh it.
more info:
3g xoom
Connected to work wifi at this time
set to sync 1 week (Push as messages arive)
no contact sync
no calendar sync
Things I have tried:
removing the account, clearing data and application menu, re-add
I changed the ammount sync'd to 3days (no change)
someone help

Self bumb. HELP IM GOING NUTS. I noticed the same issue is going on with my phone too. all other users in network with android phones are fine. just me >.< could activesync be freeking out because I have 2 devices trying to sync

Noticed a bit of a delay as well today with the stock app. My phone (Nexus one) gets mail pretty much at the same time outlook does but a 5 minute delay on the Xoom. Are you guys on Exchange 2010 or 2007? We are on 2007 currently migrating to 2010 and should be completely done with the move in a few weeks. Hoping 2010 corrects the issue.
Are you using any task killers? I am so tomorrow I am going to disable them and see if there is a change.
Sent from my Xoom using Tapatalk

So no luck this morning with the default email app. Touchdown, however, worked nicely. I am actually receiving my email on the tablet before my phone now. Not the ideal solution but it works.

I have the same set up. Android phone and Xoom set up to activesync. Every once in a while, the xoom is very slow in updating. Not sure why. If anyone has any thoughts, please let us know!

I think this is an issue with Honeycomb. I have also noticed that sometimes GMail does not sync as quick as my phone does. Using the Wifi Only model btw.

Ok, after i went home last night I noticed things got better. Today while im at work everything seems ok. takes about 10 sec or so to sync to my Dinc and Xoom.
What we did to fix things:
1. logged into the mobile admin site for our active sync, I have been sync'ing virtual android systems and I had 9 different devices sync'ing everytime an email went out. so we deleted all my unused devices. ( there was 2 copies of my phone from flashing)
2. In the mobile admin site your exchange account is seen by an Alias. whith all the T/S steps I had been trying my alias in exchange got deleted. This does not prevent Active Sync from getting email to me but it does make it look a bit longer to find the right mailbox.
3. I noticed that I had many services trying to sync the same info this is bad. Touchdown was still running even after i tried to remove my account. Uninstalled it. Gmail is trying to sync books/calendar/contacts so i uncecked all ( I use exchange for everything)
4. Under running services I saw that attachment downloader was running in overdrive all the time. So in the account settings of the exchange account I unchecked " auto download attachments when on wifi." We email pdf's all the time they can get big and I saw that I would not get am email untill the entire pdf was downloaded. Also We use HTML email sigs, each sig is 3 attachments. After I made this change the attachment downloader service seemed to let up alot. if it didnt help me email issue it at least freed up some ram
Im not saying that anyone of these steps was the end solution to my problem but they all seemed to make things run a bit better.

Related

Push Gmail is official!

I just tried it and now that useless Outlook Mail folder has purpose!
Here's the link:
http://googlemobile.blogspot.com/2009/09/google-sync-now-with-push-gmail-support.html
YAY!!! Slow using GPRS, but thats to be expected. Just glad it works.
interesting...am gonna try now
It doesn't seem to be working properly for me. When I tell it to show all my mail, it only shows 10 messages, not the 70 or so I have in my gmail. doesn't anyone else have this problem? By the way I'm using a Fuze.
it does not work for me. Suddenly calendar-sync doesn't work, too. Getting an 0x85010016-error. Any hints?
I got that error before as well but keep trying, I think they are still having some problems with it or maybe their server is a bit slow right now probably because of everyone trying it .. but it does eventually work..
working great for me now.
It did hickup earlier but all cam right on the last sync, now seem to be fine.
It's early days, but a great step in the right direction.
seems to be going up and down. I got it to work as far as syncing and getting my email but no push yet.
I have got the calender and contacts work, but when i tick the email it fails? any ideas or is anybody else having this problem?
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
itsnotmeeee said:
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
Click to expand...
Click to collapse
Was it not letting you sync at all? or was it connected but just slow.
Also was there a setting in gmail?
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
tclutterbuck said:
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
Click to expand...
Click to collapse
I am using gmail with the m.google.com/sync already, what should I change to use the push function ?
go to programs -. activesync -> options -> exchange and check email.
Hmm, maybe I'm just shortsighted, but I'm not seeing how this is useful. Gmail already offers free POP3 support, so you can setup email on your phone to get emails from your Gmail account. Even if you don't like such a thing, Google also offers a J2ME Gmail app for use.
So is there something I'm missing or am I misunderstanding what 'push email' is?
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
tclutterbuck said:
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
Click to expand...
Click to collapse
Hmm, I see. So it's an issue of how fast you receive a email from your account and data usage. Alright, I understand now. Thank you for the response.
It still doesn't work if I enable email-sync. Without email all my events becomes pushed and synced. Don't know why there is that error...
I had errors too, but I tried to sync only calendar and contacts and then I added emails too. It works good now.
But everytime I setup new sync connection it makes problems, so I think it is necessary to try it several times...
mine still isnt working, it wont full sync when i have the emails checked
the funny thing is i tested it on my girlfriends N97 with my details and it worked a treat
i want it even more now

[Q] Captivate Stops Checking E-Mail. Anyone else?

Did a search and could not find a similar thread addressing this issue. If I am incorrect, I'd appreciate being pointed in the right direction.
I am currently running Assonance 5.2 and have set up Yahoo and Exchange accounts, with the phone set to check for email either every 5 minutes (for my Exchange account) or once every hour (for my Yahoo account).
I have noticed that, on a daily basis, my phone will stop checking for emails altogether even though background sync is turned on. Additionally, even when I delete emails from my phone, they remain on the server. Lastly, even though I have read an email, it still shows up as unread on the server. The phone has stopped checking at random times - on Monday, it stopped checking after 3:00 p.m.; on Tuesday and Wednesday, it stopped sometime after 6:00 p.m.; and on Thursday, it stopped checking around noon.
I have tried Improved Email and K-9, but the problem remains. As an FYI, I had the same problem even when I was running an unrooted phone that was running the stock Eclair.
Have other people encountered this issue? If so, is there a way to get the email working correctly? Any suggestions would be greatly appreciated.
Same here. I use mine for corporate and I have to say my Iphone was 10 times better when it came to email etc. Sometimes I can force a refresh....others I have to reboot. But I have missed some critical emails because they just werent syncing. I have learned to deal with it although it stinks. My email blows up during business hours, so If I havent gotten an email in ~45min, I know to check it.
I had this problem in the stock email client. Clearing the cache under the applications settings menu fixed it for me. After I had to fix it this way for about the 3rd time, I switched to K9 mail and havent had a problem since. I have hotmail, POP and Gmail accounts.
Im stock, by the way.
sent from my Captivate
Thanks for both of your replies. I'm glad (sort of) to hear that I'm not the only one with this problem.
@mike parsons - I am in the same boat as you where I have missed critical work emails due to the phone not fetching my email. I also grudgingly agree that the iPhone mail client worked much better. The only thing I could do to get the email on the Captivate working again was to restart the phone. Even then, I sometimes had to restart 2-3 times before the emails were sent to the phone.
I had this issue with stock Eclair 2.1 on my Rogers sourced Captivate SGH-I896 running Eclair 2.1-update 1.
It happened rarely with POP accounts, never with G-Mail, but with Exchange ActiveSync it was disastrous. I set up and configured this, and with my old Windows Phone 6.0 it did this maybe five times in 18 months.
During the off-time between Christmas and New Years it only received e-mail properly on ActiveSync two days out of eight. I didn't get much e-mail during that time either.
Sometimes it helps if I manually changed it from automatic (push) to every 15 minutes and hit "refresh" but most often it did not. The only fix was to remove the ActiveSync account and re-establish it, and it would work fine for a week or so until it started doing this again.
Another thing that seemingly affected it, was how much e-mail I would sync. It would happen quicker if I sync'd the last month of e-mail versus let's say one or two weeks.
I had run Cognition 2.3B7 without a hitch for about a week and a half and it never happened.
I just upgraded to the stock Froyo 2.2 and I'm hoping this isn't an issue with the upgraded client.
Use k9 mail. This is lots better than stock.
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
JOLiu said:
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
Click to expand...
Click to collapse
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
diablo009 said:
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
Click to expand...
Click to collapse
Thanks for the suggestions - yes, I had tried different folder poll frequencies on K9 - 1 minute, 5, minutes, 15, minutes, and so on. However, there are still times when I won't receive an email for hours even though K9 is set to poll much more frequently. I will only learn of this when I check my mail through my home or work computer. In fact, on occasions like this (when I learn that phone hasn't downloaded the new messages), I will go into K9 (or the email app) and hit either refresh or check mail. Even in these situations, the new mail won't show up on the phone until I restart the phone completely. Again, I had this problem both on stock Eclair as well as on Assonance 5.2.
Also, I had enabled "sync server deletions" on K9, but messages still don't consistently get deleted from the server.
Lastly, background sync and auto sync are both enabled in settings.

Gmail and tmail.exe slowing winmo

On 5/19/11 I noticed my phone was getting hot and was not responding when I hit the red key to wake it up. I thought I had an application that was causing the problem so after dealing with it for a couple of days I did a hard reset and started rebuilding my phone app by app.
Well, it didn't take long before it started happening again. At this point I had only configured my email accounts, 1 gmail and 2 other. I thought my phone was about to die (it just came off warranty last month). Then I noticed that tmail.exe was running and consuming ~95% cpu. I figured it was something to do with sending and receiving mail so I went to my email accounts and found that my gmail account was stuck at logging on.
I deleted the gmail account and the problem has gone away. This is not an acceptable solution because I get most of my mail through gmail.
My question is this: WTF is google trying to do now that our email accounts lock up our winmo phones and is this happening to any other os's?
John
This started happening to me as well on my Touch Pro 2.
tmail.exe gets stuck at 100% and when I open gmail it appears to be hung at "disconnecting"
The account works fine if I click send/receive manually. This just started happening a few days ago.
Subbing to this thread.
Another person with the same problem:
http://www.google.com/support/forum/p/gmail/thread?tid=331d0e5691783390&hl=en
I suspect most people are not savvy enough to realize the problem is tmail-gmail.
Count me in on this problem too. HTC HD2, WM6.5. First noticed something was up on Friday morning (5/20) when I woke up and my phone was dead. Recharged during the day but the battery was still draining and phone was running hot! Sure enough, tmail.exe running 95% cpu. I've just deleted my gmail account, but this isn't really a solution of course. Prior to that, I tried switching over from imap to pop, both via gmail settings and on the phone, but that didn't stop tmail from jamming up again upon manual send/receive. I'm sorry that I have nothing to add except more confirmation of the problem.
this problem was reported first in duttys rom thread.there is quite some discussion on that matter over there.it could be interesting to work on a solution here instead of in the rom thread.
user ny_limited has done some detective work already.maybe he can come over here.
Same problem on Xperia X1 runnning WM6.5 (826x rom).
T-Mobile forums thread on this issue.
Google Mobile forums thread on this issue.
XDA HD2 thread on this issue.
Just so we're clear, this is a problem with Google. They changed a bit of data within their IMAP processing at or around 1900 on 19 May 2011 EST. This is when the problems began rolling out. Google is the one that needs to fix the problem. It is in no way related to anyone's ROM.
To fix the problem temporarily, you can switch Gmail to use POP3 access instead of IMAP or set it up as an exchange server. The exchange server would consume far less battery than either IMAP or POP. Do a search for the settings. It's pretty simple.
EDIT: Google is aware of the problem and is working to fix it. Check the following thread for updates into the matter.
IMAP access from POutlook is randomly hanging - Windows Mobile 6.5.x
Temp Fix
I saw this in the Google thread and tested it. It works!!
In your mail configuration, go into manual setup and change the server address to POP.GMAIL.COM. Yes, IMAP works on pop address and it connects/disconnects correctly. ;)
EDIT: Google must have made a change because both addresses resolve to the same server. What was once a hard failure every time now seems to work for a while but some are reporting that it still eventually hangs tmail. Let's hope they're rolling out a fix...
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
justmeandmyphone said:
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
Click to expand...
Click to collapse
I have tried this multiple times since Friday and the Gmail account still locks up after one or two attempts to send/receive.
Yeah, in the meantime i can confirm this. After a few hours tmail began freezing again.
I have this issue too; it's been going on for a while actually, but I have slightly different symptoms; initially it would be stuck at logging on, and I could press send receive to kick start it. At a later point in time, pressing send receive causes it to hang at disconnect. This persists across multiple hard resets, and occurs randomly.
Just this morning I cannot get it to work no matter what I do...
I confirmed tmail.exe eating 100% of the cpu, and there have been more than a few cases of my freshly charged battery near dead only a few hours later, with gmail "logging on".
And to whoever said imap uses more battery than activesync; get the imap pusher service. Uses less battery and you don't have to put up with activesync's crap
Same stuff today, Duttys v25 HD2 RUS. Missed my morning wakeup call, cause of it.
So, as a temporary fix, I created an account at Yahoo! and forwarded all mail from Gmail to it.
Update:
http://www.google.com/support/forum...869ff02960004a41d457a8bf4&hl=en did the trick!
Google fixed the issue.

Push email is really bad on the HTC One X

Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
Click to expand...
Click to collapse
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
Click to expand...
Click to collapse
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
Click to expand...
Click to collapse
I really hope so, hopefully a fix can be found soon.
there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.
Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.
Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.
As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.
I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps
Go and get Touchdown in the market.
Problem solved.
I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.
I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
Click to expand...
Click to collapse
With this method, I haven't had any issues...YET
NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
Click to expand...
Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
Click to expand...
Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.
I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA

Nexus 5 / Android 4.4 Stock Email App - Sync issues

Hi all,
Moved from a Galaxy S3 to a Nexus 5.
Everything is working great, with the exception of the stock Email app syncing with an Exchange account.
I connect to a zimbra server using the same settings as on he gs3. I connect fine and get all my email loaded. The issue is that syncing of the inbox doesn't work. Sub folders seem to but the main inbox will not even manually sync.
I have cleared the caches, removed and re-added the mail account and I still have the same issue. I can send emails fine. I have also factory reset the phone and still have same prob. Syncing is ticked in every possible setting and my gmail app push syncs fine.
Any ideas? I am at a loss and need my company email as I work on call in the evening and weekends.
Thanks!!
I have the same problem with my N5. My exchange email account would start working again if I force it to re-verify the account settings. But after a while, it would stop working.
I've been using Nexus phones since Nexus One. This is the first time we see an update on the default email app. But it doesn't look like Google has done a great job verifying/QA their app before releasing it to public.
I'm thinking to open up an official support case with Google support if you haven't already done so.
Actually, haven't you tried changing the Security Type in Incoming settings from "SSL/TLS" to "SSL/TLS (Accept all certificates)"? I just changed it on mine, and waiting to see if it helps resolve the issue.
I'm having issues with stock email client and company exchange, too.
When set to push, as i usually did on the n4, it won't let the n5 properly go to sleep, but phone keeps awake, and consuming quite a lot of battery overnight.
Sync also has stopped yesterday, but started again 2 hours later, therefore I'm not sure wether it's the n5's or exchange's fault.
Sent from my Nexus 5 using xda app-developers app
Thanks for your replies. Yes I have tried this, I have tried every security method (except none, which defaults to SSL/TLS anyways).
I notice if I look under Accounts > Corporate and then my Exchange account, the sync / cancel sync animation is on a constant loop. My S3, for example, just sais 'Last sync at xxxx'. etc. Do you guys notice this also?
Something deff not right with this. How do you log a ticket with Google support? I have tried with Google Groups but getting no response.
Thanks.
Same problem here. Refreshes fine when I manually sync but push is not working. Was working fine on my Galaxy Nexus/Jellybean
I'm not experiencing any of these issues, my sync is working fine, as is the app and battery usage
Sent from my Nexus 5 using xda app-developers app
I have had to move off the stock app and onto K9. My problem is that the stock app is deleting emails from the server when deleted from the phone, even when I make sure it is set never to do so. My account is a POP account and I have never had this problem with any other app on any other device. I tried recreating the account but it was the same problem.
6 people in the company I work for got a Nexus 5. I tried to set up one of their email accounts yesterday, but it wouldn't do anything. It seemed like it accepted the account, but it wouldn't sync any old mail, and it wouldn't notify about new mail. New mail would only show up about 15 minutes after being sent, and only after the inbox was manually refreshed.
Tried K9 mail. Same thing. I have never had any luck with K9 mail, though.
I'm hoping Google fixes this rather quickly. I'm a developer and I need my work email to always be available, because I am essentially on-call all day.
It seems like Google, in their rush to get KitKat out, did way less QA this time around than they have in the past.
lukas_s said:
6 people in the company I work for got a Nexus 5. I tried to set up one of their email accounts yesterday, but it wouldn't do anything. It seemed like it accepted the account, but it wouldn't sync any old mail, and it wouldn't notify about new mail. New mail would only show up about 15 minutes after being sent, and only after the inbox was manually refreshed.
Tried K9 mail. Same thing. I have never had any luck with K9 mail, though.
I'm hoping Google fixes this rather quickly. I'm a developer and I need my work email to always be available, because I am essentially on-call all day.
It seems like Google, in their rush to get KitKat out, did way less QA this time around than they have in the past.
Click to expand...
Click to collapse
This is similar to what I am seeing. After initial sync, I would never get any new messages. Check your subfolders if you have any, these seem to sync fine.
Whats the process to raise this with Google?
truedni said:
This is similar to what I am seeing. After initial sync, I would never get any new messages. Check your subfolders if you have any, these seem to sync fine.
Whats the process to raise this with Google?
Click to expand...
Click to collapse
Subfolders were not syncing for me yesterday, however, I'll have to wait until my phone comes in today to really test this. Most of the people I work with don't set up their subfolders correctly in Zimbra because they can never get the filtering to work, and I am always too busy to do it for them. As a result, they make subfolders, but just drag-and-drop what they want in that subfolder from the main inbox-- an utter pain in the ass.
In 4.3, "Take Bug Report" is one of the choiced under Developer Options. If that is still present in 4.4, that would probably be the best place to do it.
If that doesn't work, there is always this: http://source.android.com/source/report-bugs.html
Same as I'm seeing too. Initial email download worked fine. Manual sync works. Push sync is not downloading new emails
---------- Post added at 12:29 PM ---------- Previous post was at 11:46 AM ----------
Got mine working eventually by following this youtube video - GT5uHXLO298 - sorry won't let me post a link as I'm new! Just search YouTube for this reference number.
Took 3 attempts. First time it got stuck in a sync loop. Second time it stuck at waiting for sync. Third times a charm and now getting push emails.
Slick Google, real slick!
phillyndon said:
Same as I'm seeing too. Initial email download worked fine. Manual sync works. Push sync is not downloading new emails
---------- Post added at 12:29 PM ---------- Previous post was at 11:46 AM ----------
Got mine working eventually by following this youtube video - GT5uHXLO298 - sorry won't let me post a link as I'm new! Just search YouTube for this reference number.
Took 3 attempts. First time it got stuck in a sync loop. Second time it stuck at waiting for sync. Third times a charm and now getting push emails.
Slick Google, real slick!
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Click to collapse
Thanks for posting the link to the video. My auto-sync data is ticked in the Data Usage setting. If I turn off then back on again, it still makes no difference to the sync.
The thing with my issue is that I cant even manually sync, if I try, it does not update any emails which have been delivered to my Outlook client. The fact it only affects my Inbox is strange too, my subfolders sync fine.
burnstine said:
I'm having issues with stock email client and company exchange, too.
When set to push, as i usually did on the n4, it won't let the n5 properly go to sleep, but phone keeps awake, and consuming quite a lot of battery overnight.
Sync also has stopped yesterday, but started again 2 hours later, therefore I'm not sure wether it's the n5's or exchange's fault.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Yes, I'm getting the exact same issue. Exchange push sync is working fine, but the e-mail app is keeping the phone awake. My phone went from 100% to 41% battery in 4 hours! I have changed the setting to check mail every 5 minutes rather than push to see if this helps in any way.
I have raised this with our Zimbra provider, and they have said they have seen this on another 4.4 device and are currently investigating. Still not sure if its a Zimbra and/or Email App issue at the moment - I am leaning towards a Zimbra issue but will wait and see.
For now I would personally think oft an KitKat issue, as my problem persists with an MS Exchange Server, not Zimbra.
Sent from my Nexus 5 using xda app-developers app
Zimbra Exchange Problems
I'm having all the same issues with Zimbra Exchange on my Nexus 5. Sync will work the first time. Then it will either stop or get stuck in a sync loop.
I have just been playing with the settings and seem to have gotten it to work for a short time (well more than it has done so far)..
On the mail profile set the Days to Sync from 3 days to 'All'. I also un-ticked the 'Sender Image' under General Settings. After a few mins, it ceased pushing emails again, and the sync loop was showing under account sync settings. Its like it was working whilst it performed its 1st sync, then died straight after
My corporate email account has been pushing and such just fine since I set it up yesterday, we run an Exchange 2007 server at my office. Not sure why it isn't working for you guys..
thewogltd said:
I'm having all the same issues with Zimbra Exchange on my Nexus 5. Sync will work the first time. Then it will either stop or get stuck in a sync loop.
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Click to collapse
Hi everybody,
I have the sames trouble with my new Nexus5.
I had a Nexus 4 with an Exchange Push Account and a Zimbra Push Account. No problem !
Yesterday,I configured my Nexus5 with exactly the same configuration. And that is a tragedy !
With a perfect similar configuration, the Nexus5 is unable to synchronize email for Exchange and Zimbra ... For Zimbra Sync loop and drains the battery.
Let's hope Google responds quickly
I am reassured that I am not alone

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