Push email is really bad on the HTC One X - AT&T, Rogers HTC One X, Telstra One XL

Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.

NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
Click to expand...
Click to collapse
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.

ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
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Click to collapse
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.

NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
Click to expand...
Click to collapse
I really hope so, hopefully a fix can be found soon.

there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.

Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.

Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.

As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.

I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps

Go and get Touchdown in the market.
Problem solved.

I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2

Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA

I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.

I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.

Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!

karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
Click to expand...
Click to collapse
With this method, I haven't had any issues...YET

NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
Click to expand...
Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.

Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.

BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
Click to expand...
Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.

I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA

Related

Since mail2web went pay-only...

...I've been using IMAP to get my gmail. But I have a serious problem!
Unlike activesync push email, I can't find a setting to restrict the times the phone checks for email. This is a problem, because it wakes me up at random times with spam or newsletter emails!
Other than muting the phone before bed, which might cause me to miss an emergency phone call, what can I do?
Try Seven Beta, they do push for Gmail and all the others as well.
Or try Windows Live (forward gmail to Live).
Seven doesn't require you to forward it anywhere, and it will work for your Live account as well.
the only thing is Seven doesn't work . Really, i have been trying all day, and sometimes it can't "communicate with base", emails never come or come 10 minutes later... It has been a blast for me. They did sent me an email that they had a problem, i guess their problem still continues.
onlyone0001 said:
the only thing is Seven doesn't work . Really, i have been trying all day, and sometimes it can't "communicate with base", emails never come or come 10 minutes later... It has been a blast for me. They did sent me an email that they had a problem, i guess their problem still continues.
Click to expand...
Click to collapse
They have been having server issues recently, it is all detailed on the forum. It is only to be expected from a Beta product that there will be issues form time to time. Before anyone asks i have no connection to them apart from being a fairly satisfied end user.
I think the best thing to do is create a Live account (microfot) and redirect by copying automaticaly all your mail from all your accounts to this new one.
Like live use http connection, you can have a free push mail service.
And i tried seven beta but it uses lot of ressources and when I'm in the Metro "The french tube", i've not always the network. Then if he can't connect just one time, i have to re-write my password.
How's the battery when using live.com push service? Currently I'm using mail2web, I'm not sure why my account still works altough I'm not paying for it. The battery life so far is very good. But when using seven, it seems the battery drains faster than using exchange for push mail.

Push Gmail is official!

I just tried it and now that useless Outlook Mail folder has purpose!
Here's the link:
http://googlemobile.blogspot.com/2009/09/google-sync-now-with-push-gmail-support.html
YAY!!! Slow using GPRS, but thats to be expected. Just glad it works.
interesting...am gonna try now
It doesn't seem to be working properly for me. When I tell it to show all my mail, it only shows 10 messages, not the 70 or so I have in my gmail. doesn't anyone else have this problem? By the way I'm using a Fuze.
it does not work for me. Suddenly calendar-sync doesn't work, too. Getting an 0x85010016-error. Any hints?
I got that error before as well but keep trying, I think they are still having some problems with it or maybe their server is a bit slow right now probably because of everyone trying it .. but it does eventually work..
working great for me now.
It did hickup earlier but all cam right on the last sync, now seem to be fine.
It's early days, but a great step in the right direction.
seems to be going up and down. I got it to work as far as syncing and getting my email but no push yet.
I have got the calender and contacts work, but when i tick the email it fails? any ideas or is anybody else having this problem?
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
itsnotmeeee said:
Working fine here.
It was slow last night, but guess that is down to the initial load on googles servers
Click to expand...
Click to collapse
Was it not letting you sync at all? or was it connected but just slow.
Also was there a setting in gmail?
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
tclutterbuck said:
It's working for me - only problem I've got is the email tab in TF3D does not show the account and the new email button doesn't use it?
Any ideas?
Click to expand...
Click to collapse
I am using gmail with the m.google.com/sync already, what should I change to use the push function ?
go to programs -. activesync -> options -> exchange and check email.
Hmm, maybe I'm just shortsighted, but I'm not seeing how this is useful. Gmail already offers free POP3 support, so you can setup email on your phone to get emails from your Gmail account. Even if you don't like such a thing, Google also offers a J2ME Gmail app for use.
So is there something I'm missing or am I misunderstanding what 'push email' is?
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
tclutterbuck said:
The best you can do with POP/IMAP is check eevery 5 minutes - which may be "instant" enough BUT that will eat up data (even if there is nothing to download) and battery.
With push you'll pull a message when it's available but not be using data checking when there isn't.
Click to expand...
Click to collapse
Hmm, I see. So it's an issue of how fast you receive a email from your account and data usage. Alright, I understand now. Thank you for the response.
It still doesn't work if I enable email-sync. Without email all my events becomes pushed and synced. Don't know why there is that error...
I had errors too, but I tried to sync only calendar and contacts and then I added emails too. It works good now.
But everytime I setup new sync connection it makes problems, so I think it is necessary to try it several times...
mine still isnt working, it wont full sync when i have the emails checked
the funny thing is i tested it on my girlfriends N97 with my details and it worked a treat
i want it even more now

Email sync/slowness issue

Email sync/slowness issue
I have my Captivate to automatically retieve emails every 15 mins but it does not, I have to go into email account and select refresh.
Also it is very slow when retieving/deleting email.
is anyone else having any issues?
Im definitely having the same issue. My email will also sometimes tel
l me i have email when i don't. Its a little aggravating.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
heygrl said:
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
Click to expand...
Click to collapse
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
floppy__ said:
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
Click to expand...
Click to collapse
I agree. Got a weeks worth of time invested in getting this thing set up and programs installed (and paid for).
Mine too doesnt do anything until I go into the mail program. It wont even save my changes I make in the email settings. I set mine to automatic, so they arrive as soon as i get an email, but it keeps going back to the 15 and 30 minute settings. This is my only issue with the phone.
Can someone who has done a hard reset try saving their settings to automatic, go into task killer , kill the email program and go back into email and see if it saved??
Instead of using the "email" program I use the "gmail" built in program and I get instant emails. But then again, I use gmail.
Same here. I use gmail for my personal account but for work I use the regular mail app on the phone. I also set up gmail on that app as well. The actual gmail app works great but my gmail account in the regular mail app doesn't--it will tell me I have gmail mail a couple hours after I have already looked at it in the gmail app and marked as read. Same thing with the work mail, things show up much later then they should.
Haven't found a way to fix it yet.
Are you guys using a task killer? If so and the email program is not ignored, the task killer will close the email app...which at that point is running services to retrieve your email.
In the same boat. I have both GMail and the Email program. Gmail is of course instant, however the built in email is horrible (at least with Exchange). I'm not killing it with taskkiller, and I've deleted and reset it up multiple times. I installed Touchdown and gave it a try, however it really didn't seem to make a huge difference. Unfortunately I think it's something we are going to have to endure until 2.2, which supposedly has Active Synch improvements.
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
heygrl said:
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
Click to expand...
Click to collapse
And after the reset do you use a restore of titanium backup or do you have to do all resinstall manually and re-configure everything (like home screeens and apps)
The issue isn't so much loading screen lag, it's a long period of waiting to do anything (open, reply, delete) when navigation in the program. I'm assuming (more like guessing) that other phones simply make everything appear to happen instantly, and then perform the tasks in the background unlike on Android where everything is done real time.
For instance on my Blackberry and iPhone when I selected 5 emails and chose delete, all 5 would disappear and I could continue working. In Email I select the 5 messages, the program says Messages Deleted then I watch for 5 to 10 seconds as the messages are deleted one at a time, preventing any meaningful use of the program until the process completes. I've checked the Exchange logs, no errors or anything out of the ordinary. It works, just very slowly.
I had the same problem, but K9 instead. After a _lot_ of testing, gnashing of teeth, and pulling of hair, I think I've found the cause.
Email and K9 both appear to store stuff in the /data dir. This is the exact same location that others online have found to be drag-ass slow and the general cause for black screens and/or lag in general. Which pretty much describes exactly what was happening to me with Email and K9. Search here or at MoDaCo for more info on the lag issue.
The solution is to either hope Samsung can somehow fix the speed of the internal SD card or store data elsewhere. I'd be amazed if Samsung ever fixes the speed issue. And storing data elsewhere isn't an option build into either application. K9 might eventually have that feature added, but I doubt Email ever will. There's a potential fix shown at MoDaCo, but it involves rooting, updating the kernel, and partitioning an external SD card. Nothing difficult, but not for everybody.
Touchdown has an option to store data on the external SD card, so it shouldn't suffer the same problem. I haven't played with it yet to see if it does or not.
As for why Gmail seems to work ok, that's a little trickier. It stores under the same path as the others, but it appears to work in an asynchronus mode, relying more on what you have on the server and only checking the local copy if it can't hit the network. At least that's the best explanation I can come up with for why it seems to work much better than Email or K9.
I was using the Nexus One 2.2, with 2 different Exchange syncs and gmail... NO Problem at all.
Different story with the Captivate... Not rooted, with ATT bloat... hardly any other apps loaded, tried both popular loaders. The email is all most unbearable (and unacceptable), reminds me of the iPhone 3g, if not worse.
Hopefully we'll see a straight 2.2 build soon, or I'm really considering returning the phone (already sold my N1 for a chunk of change).. I have 27 days remaining for a return.
Stock 2.2 is the only way to go.
I'd love a stock 2.2 build! But... unless we get lucky with a major change in the driver for the internal (non-sd) filesystem, I don't think it's going to help with the e-mail issue (or the general lag/blackscreen issue) at all.
It's definately not the at&t bloat, I have mine rooted and all of the at&t apps removed. I definately think the data parition fx is the best route to persue.
Sent from my SAMSUNG-SGH-I897 using XDA App
You haven't tried a reset? The Email app syncs my GMail account quickly for me, however before I did a reset it was loading in my emails one at a time and was noticeably poor.

[Q] Captivate Stops Checking E-Mail. Anyone else?

Did a search and could not find a similar thread addressing this issue. If I am incorrect, I'd appreciate being pointed in the right direction.
I am currently running Assonance 5.2 and have set up Yahoo and Exchange accounts, with the phone set to check for email either every 5 minutes (for my Exchange account) or once every hour (for my Yahoo account).
I have noticed that, on a daily basis, my phone will stop checking for emails altogether even though background sync is turned on. Additionally, even when I delete emails from my phone, they remain on the server. Lastly, even though I have read an email, it still shows up as unread on the server. The phone has stopped checking at random times - on Monday, it stopped checking after 3:00 p.m.; on Tuesday and Wednesday, it stopped sometime after 6:00 p.m.; and on Thursday, it stopped checking around noon.
I have tried Improved Email and K-9, but the problem remains. As an FYI, I had the same problem even when I was running an unrooted phone that was running the stock Eclair.
Have other people encountered this issue? If so, is there a way to get the email working correctly? Any suggestions would be greatly appreciated.
Same here. I use mine for corporate and I have to say my Iphone was 10 times better when it came to email etc. Sometimes I can force a refresh....others I have to reboot. But I have missed some critical emails because they just werent syncing. I have learned to deal with it although it stinks. My email blows up during business hours, so If I havent gotten an email in ~45min, I know to check it.
I had this problem in the stock email client. Clearing the cache under the applications settings menu fixed it for me. After I had to fix it this way for about the 3rd time, I switched to K9 mail and havent had a problem since. I have hotmail, POP and Gmail accounts.
Im stock, by the way.
sent from my Captivate
Thanks for both of your replies. I'm glad (sort of) to hear that I'm not the only one with this problem.
@mike parsons - I am in the same boat as you where I have missed critical work emails due to the phone not fetching my email. I also grudgingly agree that the iPhone mail client worked much better. The only thing I could do to get the email on the Captivate working again was to restart the phone. Even then, I sometimes had to restart 2-3 times before the emails were sent to the phone.
I had this issue with stock Eclair 2.1 on my Rogers sourced Captivate SGH-I896 running Eclair 2.1-update 1.
It happened rarely with POP accounts, never with G-Mail, but with Exchange ActiveSync it was disastrous. I set up and configured this, and with my old Windows Phone 6.0 it did this maybe five times in 18 months.
During the off-time between Christmas and New Years it only received e-mail properly on ActiveSync two days out of eight. I didn't get much e-mail during that time either.
Sometimes it helps if I manually changed it from automatic (push) to every 15 minutes and hit "refresh" but most often it did not. The only fix was to remove the ActiveSync account and re-establish it, and it would work fine for a week or so until it started doing this again.
Another thing that seemingly affected it, was how much e-mail I would sync. It would happen quicker if I sync'd the last month of e-mail versus let's say one or two weeks.
I had run Cognition 2.3B7 without a hitch for about a week and a half and it never happened.
I just upgraded to the stock Froyo 2.2 and I'm hoping this isn't an issue with the upgraded client.
Use k9 mail. This is lots better than stock.
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
JOLiu said:
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
Click to expand...
Click to collapse
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
diablo009 said:
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
Click to expand...
Click to collapse
Thanks for the suggestions - yes, I had tried different folder poll frequencies on K9 - 1 minute, 5, minutes, 15, minutes, and so on. However, there are still times when I won't receive an email for hours even though K9 is set to poll much more frequently. I will only learn of this when I check my mail through my home or work computer. In fact, on occasions like this (when I learn that phone hasn't downloaded the new messages), I will go into K9 (or the email app) and hit either refresh or check mail. Even in these situations, the new mail won't show up on the phone until I restart the phone completely. Again, I had this problem both on stock Eclair as well as on Assonance 5.2.
Also, I had enabled "sync server deletions" on K9, but messages still don't consistently get deleted from the server.
Lastly, background sync and auto sync are both enabled in settings.

Nexus 5 / Android 4.4 Stock Email App - Sync issues

Hi all,
Moved from a Galaxy S3 to a Nexus 5.
Everything is working great, with the exception of the stock Email app syncing with an Exchange account.
I connect to a zimbra server using the same settings as on he gs3. I connect fine and get all my email loaded. The issue is that syncing of the inbox doesn't work. Sub folders seem to but the main inbox will not even manually sync.
I have cleared the caches, removed and re-added the mail account and I still have the same issue. I can send emails fine. I have also factory reset the phone and still have same prob. Syncing is ticked in every possible setting and my gmail app push syncs fine.
Any ideas? I am at a loss and need my company email as I work on call in the evening and weekends.
Thanks!!
I have the same problem with my N5. My exchange email account would start working again if I force it to re-verify the account settings. But after a while, it would stop working.
I've been using Nexus phones since Nexus One. This is the first time we see an update on the default email app. But it doesn't look like Google has done a great job verifying/QA their app before releasing it to public.
I'm thinking to open up an official support case with Google support if you haven't already done so.
Actually, haven't you tried changing the Security Type in Incoming settings from "SSL/TLS" to "SSL/TLS (Accept all certificates)"? I just changed it on mine, and waiting to see if it helps resolve the issue.
I'm having issues with stock email client and company exchange, too.
When set to push, as i usually did on the n4, it won't let the n5 properly go to sleep, but phone keeps awake, and consuming quite a lot of battery overnight.
Sync also has stopped yesterday, but started again 2 hours later, therefore I'm not sure wether it's the n5's or exchange's fault.
Sent from my Nexus 5 using xda app-developers app
Thanks for your replies. Yes I have tried this, I have tried every security method (except none, which defaults to SSL/TLS anyways).
I notice if I look under Accounts > Corporate and then my Exchange account, the sync / cancel sync animation is on a constant loop. My S3, for example, just sais 'Last sync at xxxx'. etc. Do you guys notice this also?
Something deff not right with this. How do you log a ticket with Google support? I have tried with Google Groups but getting no response.
Thanks.
Same problem here. Refreshes fine when I manually sync but push is not working. Was working fine on my Galaxy Nexus/Jellybean
I'm not experiencing any of these issues, my sync is working fine, as is the app and battery usage
Sent from my Nexus 5 using xda app-developers app
I have had to move off the stock app and onto K9. My problem is that the stock app is deleting emails from the server when deleted from the phone, even when I make sure it is set never to do so. My account is a POP account and I have never had this problem with any other app on any other device. I tried recreating the account but it was the same problem.
6 people in the company I work for got a Nexus 5. I tried to set up one of their email accounts yesterday, but it wouldn't do anything. It seemed like it accepted the account, but it wouldn't sync any old mail, and it wouldn't notify about new mail. New mail would only show up about 15 minutes after being sent, and only after the inbox was manually refreshed.
Tried K9 mail. Same thing. I have never had any luck with K9 mail, though.
I'm hoping Google fixes this rather quickly. I'm a developer and I need my work email to always be available, because I am essentially on-call all day.
It seems like Google, in their rush to get KitKat out, did way less QA this time around than they have in the past.
lukas_s said:
6 people in the company I work for got a Nexus 5. I tried to set up one of their email accounts yesterday, but it wouldn't do anything. It seemed like it accepted the account, but it wouldn't sync any old mail, and it wouldn't notify about new mail. New mail would only show up about 15 minutes after being sent, and only after the inbox was manually refreshed.
Tried K9 mail. Same thing. I have never had any luck with K9 mail, though.
I'm hoping Google fixes this rather quickly. I'm a developer and I need my work email to always be available, because I am essentially on-call all day.
It seems like Google, in their rush to get KitKat out, did way less QA this time around than they have in the past.
Click to expand...
Click to collapse
This is similar to what I am seeing. After initial sync, I would never get any new messages. Check your subfolders if you have any, these seem to sync fine.
Whats the process to raise this with Google?
truedni said:
This is similar to what I am seeing. After initial sync, I would never get any new messages. Check your subfolders if you have any, these seem to sync fine.
Whats the process to raise this with Google?
Click to expand...
Click to collapse
Subfolders were not syncing for me yesterday, however, I'll have to wait until my phone comes in today to really test this. Most of the people I work with don't set up their subfolders correctly in Zimbra because they can never get the filtering to work, and I am always too busy to do it for them. As a result, they make subfolders, but just drag-and-drop what they want in that subfolder from the main inbox-- an utter pain in the ass.
In 4.3, "Take Bug Report" is one of the choiced under Developer Options. If that is still present in 4.4, that would probably be the best place to do it.
If that doesn't work, there is always this: http://source.android.com/source/report-bugs.html
Same as I'm seeing too. Initial email download worked fine. Manual sync works. Push sync is not downloading new emails
---------- Post added at 12:29 PM ---------- Previous post was at 11:46 AM ----------
Got mine working eventually by following this youtube video - GT5uHXLO298 - sorry won't let me post a link as I'm new! Just search YouTube for this reference number.
Took 3 attempts. First time it got stuck in a sync loop. Second time it stuck at waiting for sync. Third times a charm and now getting push emails.
Slick Google, real slick!
phillyndon said:
Same as I'm seeing too. Initial email download worked fine. Manual sync works. Push sync is not downloading new emails
---------- Post added at 12:29 PM ---------- Previous post was at 11:46 AM ----------
Got mine working eventually by following this youtube video - GT5uHXLO298 - sorry won't let me post a link as I'm new! Just search YouTube for this reference number.
Took 3 attempts. First time it got stuck in a sync loop. Second time it stuck at waiting for sync. Third times a charm and now getting push emails.
Slick Google, real slick!
Click to expand...
Click to collapse
Thanks for posting the link to the video. My auto-sync data is ticked in the Data Usage setting. If I turn off then back on again, it still makes no difference to the sync.
The thing with my issue is that I cant even manually sync, if I try, it does not update any emails which have been delivered to my Outlook client. The fact it only affects my Inbox is strange too, my subfolders sync fine.
burnstine said:
I'm having issues with stock email client and company exchange, too.
When set to push, as i usually did on the n4, it won't let the n5 properly go to sleep, but phone keeps awake, and consuming quite a lot of battery overnight.
Sync also has stopped yesterday, but started again 2 hours later, therefore I'm not sure wether it's the n5's or exchange's fault.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Yes, I'm getting the exact same issue. Exchange push sync is working fine, but the e-mail app is keeping the phone awake. My phone went from 100% to 41% battery in 4 hours! I have changed the setting to check mail every 5 minutes rather than push to see if this helps in any way.
I have raised this with our Zimbra provider, and they have said they have seen this on another 4.4 device and are currently investigating. Still not sure if its a Zimbra and/or Email App issue at the moment - I am leaning towards a Zimbra issue but will wait and see.
For now I would personally think oft an KitKat issue, as my problem persists with an MS Exchange Server, not Zimbra.
Sent from my Nexus 5 using xda app-developers app
Zimbra Exchange Problems
I'm having all the same issues with Zimbra Exchange on my Nexus 5. Sync will work the first time. Then it will either stop or get stuck in a sync loop.
I have just been playing with the settings and seem to have gotten it to work for a short time (well more than it has done so far)..
On the mail profile set the Days to Sync from 3 days to 'All'. I also un-ticked the 'Sender Image' under General Settings. After a few mins, it ceased pushing emails again, and the sync loop was showing under account sync settings. Its like it was working whilst it performed its 1st sync, then died straight after
My corporate email account has been pushing and such just fine since I set it up yesterday, we run an Exchange 2007 server at my office. Not sure why it isn't working for you guys..
thewogltd said:
I'm having all the same issues with Zimbra Exchange on my Nexus 5. Sync will work the first time. Then it will either stop or get stuck in a sync loop.
Click to expand...
Click to collapse
Hi everybody,
I have the sames trouble with my new Nexus5.
I had a Nexus 4 with an Exchange Push Account and a Zimbra Push Account. No problem !
Yesterday,I configured my Nexus5 with exactly the same configuration. And that is a tragedy !
With a perfect similar configuration, the Nexus5 is unable to synchronize email for Exchange and Zimbra ... For Zimbra Sync loop and drains the battery.
Let's hope Google responds quickly
I am reassured that I am not alone

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