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USB port issues

I am having issues with my Captivate's micro-USB port being loose. This is my second Captivate, and although it's still under warranty, the first one was RMA'd with the same issue. I never drop the phone while charging, etc, and I've tried multiple chargers so I really can't see why this would be happening. Both phones were 1008 versions, not sure if the 1008 is known to have this issue, or if I just have horrid luck. If anyone here can solder / fix the phone, I'm hesitant to go to AT&T again, as last time they made me go to the store and have the person working there verify that the USB port was not broken (luckily it still charged if you held it a certain way, and even more luckily I was able to flash stock before returning it!). Anyways, this phone is a refurb, and I did call and almost get it replaced as soon as I got it, as it had this issue slightly upon arrival, but decided it would be a hassle. It's only been about a month since the RMA, so I'm pretty sure that if I try now, they're going to get very mean about it, and possibly try and send me a bill for the phone, not to mention, the guy at the AT&T store will probably think something is up.
Any ideas are welcome, I love my Captivate, and I was just getting into develping on XDA :S
Sent from my Cappy using XDA Premium App
I actually found a fix to my issue. I actually was looking at it one day, and figured that in theory, it should be easy to fix, so I (CAREFULLY!!!) took a small knife I had and gently bent the inner part of the port up just a tad (it looked like it was too far down, and yes, I know it's supposed to be far down, but not that far), and it actually worked perfectly.

Thats weird... It kinda has to be what you're doing with it, since mine doesn't even have an irregular slight wiggle.
Obviously it could be just your luck but i doubt it.
edit: and who cares if the att dude thinks somethings up... its your $500..

Like I said, the second one actually had the issue upon arrival, but it was barely noticeable (the USB port would work, but if you moved the phone a lot, etc, it'd disconnect, then reconnect). I called in and talked to them, but decided not to RMA because it'd be a pain (in hindsight I should have...), and the problem just got worse.

Is the port internally lose? Or just when you plug a cable in it wiggles alot? Ive heard about people stretching the casing inside the port from alot of flashing (plugging in the usb). But if the hole port moves inside the phone thats no good lol. You should try to locate a nearby device service center and show them the problem and make sure you walk out with refurb thats fine. Dont worry about the people at atnt questioning it. Hell I use to walk in and just say "gps dosent work" and they would switch it out no questions.

What you said makes sense, the port looks like it's pretty sturdy, it's just that the cable wiggles a LOT, and it makes it hard to get it to even register.

I had the same issue but a new cable solved it
Sent from my samsung captivation

erraz said:
I had the same issue but a new cable solved it
Sent from my samsung captivation
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I also had this issue, i opened up the stock Samsung Cable end to find that two of the four wires had insufficient strain relief and broke off at the solder joints

Oddly enough I had issues with the first cable as well, but I replaced it, and have tried others from my current.

Help! "No SIM Card"

I recently had my screen fixed, and now my phone is horrible! It has no G-Sensor calibration at all, no vibration, the camera is just a black screen, and it randomly loses signal and says "No sim card, please insert"! (Not to mention the case is all bent. This guy was HORRIBLE)
I had a new SIM put in, and it's still doing it! If you guys have any idea on how to fix this, or my other issues, please help me out! Thanks.
(I've flashed ROM's/Radio's/Kernals so many times.. it does nothing. Running CM7 156 nightly atm though..)

Get a refund
Sent from my Inspire 4G using XDA Premium App

ThEiiNoCeNT said:
Get a refund
Sent from my Inspire 4G using XDA Premium App
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The thing is, the guy had me sign a "warranty" for only 10 days. It's been about 15 now, and I won't be able to go to the store until Monday.. so I don't know if he'll just be like "It's not my problem", or what. Could result to force ?
He works at an AT&T store and does repairs on the side, btw.
(Payed $200 to this kid, I didn't want to try fixing it myself and mess it up more, so I had him do it. I could of done a better job..)

You should have posted a question in the Q an A section if you should trust this guy...200 is wayyy too much and he even made you sign something. He is a scammer that knows how to do his job well. also it is not like you can go to the store and be like, "he fu**ed up my screen, i want a replacment."
Considering he opened up the phone I believe that voids the warranty and you will not even be able to contact HTC for a replacement...

:/ So.. what should I do? Go in there monday and talk to him? I can sure try saying that (Or like, "fix my phone, it wasn't like this before, or take your screen back and give me a refund..")

If you had a 10 day warranty you should have returned the phone back to him within 10 days. Why wait 15? I believe ATT/HTC would have fixed it cheaper than $200. Your warranty will be void now with ATT/HTC. So now you can either pay HTC to fix it, pay a real phone repair service, or buy another phone.
To attempt to fix the no sim put a piece of tape on the back of the sim card. It has been noted that the sim slot may be loose on some phones and not enough pressure is exerted for a good connection with the contacts.

He probably just forgot to tighten a screw or two. He'll probably fix it for you if you go back and mention it to him nicely, assuming he's a decent human at all.

Agoattamer said:
If you had a 10 day warranty you should have returned the phone back to him within 10 days. Why wait 15? I believe ATT/HTC would have fixed it cheaper than $200. Your warranty will be void now with ATT/HTC. So now you can either pay HTC to fix it, pay a real phone repair service, or buy another phone.
To attempt to fix the no sim put a piece of tape on the back of the sim card. It has been noted that the sim slot may be loose on some phones and not enough pressure is exerted for a good connection with the contacts.
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Click to collapse
The warranty was just if the screen were to crack again and such, (as he explained it), because the phone had no problems whenever I gave it to him. It was perfectly fine, I just didn't like the cracked screen.
Upon purchase, he told me the camera didn't work (black screen) because of a 'software issue', and to just flash the kernel and it would fix it. I never got around to doing that for those ~15 days, and didn't use the phone at all. I then got time, and rooted/flashed everything and it didn't fix the camera, and I noticed all these problems when I started to use it.
Gene Poole said:
He probably just forgot to tighten a screw or two. He'll probably fix it for you if you go back and mention it to him nicely, assuming he's a decent human at all.
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Click to collapse
Thanks

Replaced Digitizer, now No Internet Connection in status bar

Like the title says, I replaced the digitizer, but now my phone either isn't recognizing my SIM card, or somehow the antenna isn't working. I can connect to my home wifi network, I have full audio, full capacitive buttons and vibration....but signal bar just shows empty (i'm using CM10).
I've put my SIM into my other phone, everything works fine. I've checked all of the connectors on the motherboard, everything is connected and nothing is loose or pinched anywhere. Can someone give me a layout of which connections control what?
thanks.

Remember that there's actually two different antennas. My suggestion would be to recheck each connection and make sure there's a solid click when you connect it
Sent from my LG-P999 using xda premium

rtotheichie said:
Remember that there's actually two different antennas. My suggestion would be to recheck each connection and make sure there's a solid click when you connect it
Sent from my LG-P999 using xda premium
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the top connector came off the wire when I snapped it from the motherboard. I crimped the wire back in place but maybe I sould solder.

Crimp should work if the center pin is still making contact with the wire. Soldering shouldn't hurt anything that I can think of
Sent from my LG-P999 using xda app-developers app

guitarist5122 said:
Crimp should work if the center pin is still making contact with the wire. Soldering shouldn't hurt anything that I can think of
Sent from my LG-P999 using xda app-developers app
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Update, I've purchased a replacement micro-coax cable, that fits correctly, but still have no signal coming to my phone for whatever reason. Any ideas, maybe getting a crappy g2x for parts and using it's cable?

stevew84 said:
Update, I've purchased a replacement micro-coax cable, that fits correctly, but still have no signal coming to my phone for whatever reason. Any ideas, maybe getting a crappy g2x for parts and using it's cable?
Click to expand...
Click to collapse
Where did you get the cable from?
Did you test the continuity of the cable's wire?

Core Memory said:
Where did you get the cable from?
Did you test the continuity of the cable's wire?
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Click to collapse
This is what I ordered:
http://www.digikey.com/product-search/en?x=12&y=15&lang=en&site=us&KeyWords=A36224-ND

stevew84 said:
This is what I ordered:
http://www.digikey.com/product-search/en?x=12&y=15&lang=en&site=us&KeyWords=A36224-ND
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Click to collapse
That should work. Are all the other internal connectors fully seated?

Core Memory said:
That should work. Are all the other internal connectors fully seated?
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Click to collapse
Yup, not too sure what's happening. I literally did NOTHING else to the phone except accidentally rip off the connection on the lower end of the phone. I still get Wifi, so I know nothing internally is broken. I need to call tmo on the off chance this phone got locked due to previous owner payment or reported lost or stolen. It was an LG branded, g2x, though, which doesn't get sold throught tmo.

stevew84 said:
Yup, not too sure what's happening. I literally did NOTHING else to the phone except accidentally rip off the connection on the lower end of the phone. I still get Wifi, so I know nothing internally is broken. I need to call tmo on the off chance this phone got locked due to previous owner payment or reported lost or stolen. It was an LG branded, g2x, though, which doesn't get sold throught tmo.
Click to expand...
Click to collapse
The LG brand could mean that the digitizer was previously replaced. It sounds like a very peculiar situation you are in. Replacement parts idea is probably best if you have looked over everything very carefully and can't visually find anything wrong. Did you use a hair dryer or other heat source to get the digitizer off? Perhaps the radio portion received to much heat and fried. That the only thing I can think of.

guitarist5122 said:
The LG brand could mean that the digitizer was previously replaced. It sounds like a very peculiar situation you are in. Replacement parts idea is probably best if you have looked over everything very carefully and can't visually find anything wrong. Did you use a hair dryer or other heat source to get the digitizer off? Perhaps the radio portion received to much heat and fried. That the only thing I can think of.
Click to expand...
Click to collapse
When I first did the repair, I ripped the ribbon from mother board to digitizer, not realizing it was there in the first place. The screen separated from the digitizer pretty easily, no heat required.
The new piece I ordered had the digitizer and outside bezel all attached as one piece, which would normally be two pieces. While constructing everything, I forgot that little rubber/plastic piece that fits near the front facing camera, so I detached the mother board connections, then went down to the antenna area and disconnected the micro coax and the connector slipped off the cable altogether. I put the exposed wire back into the connector, restarted the phone, and there has been no signal ever sense.
The last thing I'm going to try is getting an OEM micro coax from either a P990 or P999. I feel kind of stupid for worrying about this, since it's an old phone with limited development at the moment, plus I have another phone already. But since I bought an entirely new shell, I want to fix this damn thing and probably just sell it.

stevew84 said:
Yup, not too sure what's happening. I literally did NOTHING else to the phone except accidentally rip off the connection on the lower end of the phone. I still get Wifi, so I know nothing internally is broken. I need to call tmo on the off chance this phone got locked due to previous owner payment or reported lost or stolen. It was an LG branded, g2x, though, which doesn't get sold throught tmo.
Click to expand...
Click to collapse
Canadian G2X/P999 are branded LG and are known as Optimus 2X even though they are not the P990 Optimus 2X which is/was also sold in Canada, each model sold by different service providers operating on different cell radio bands. At a point, T-Mobile was supplying LG branded G2X/P999 phones as replacements. You probably have one of those or, if you bought it from someone in Canada or who was in Canada that would also explain why yours is branded LG.
If you shorted the antenna cable's internal wire to its shield that would short-circuit the cell radio's output which may have damaged the hardware if the phone transmitted while there was a short-circuit.

Core Memory said:
Canadian G2X/P999 are branded LG and are known as Optimus 2X even though they are not the P990 Optimus 2X which is/was also sold in Canada, each model sold by different service providers operating on different cell radio bands. At a point, T-Mobile was supplying LG branded G2X/P999 phones as replacements. You probably have one of those or, if you bought it from someone in Canada or who was in Canada that would also explain why yours is branded LG.
If you shorted the antenna cable's internal wire to its shield that would short-circuit the cell radio's output which may have damaged the hardware if the phone transmitted while there was a short-circuit.
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Click to collapse
I think what I need to do, if i wanted to keep this phone, is the buy a crappy g2x and use it's internal motherboard with antenna and coax cable.
Does anyone know what the board is called at the bottom of the phone, near the charging port? It's where one end of the micro coax cable connects. The other end is near the middle of the phone, on the main mother board.
I'm wondering since the board at the bottom had the problem, if I were to replace that.

Here's the repair manual:
http://www.scribd.com/doc/84937521/70/EXPLODED-VIEW

There is a way to test the cell phone radio to determine if it works but it involves installing some Qualcomm software, QPST and QXDM, which are professional tools for monitoring, testing and modifying the phone's Qualcomm cell radio characteristics. My post about how to fix the P999 IMEI has the download links and instructions for setting QPST up: http://forum.xda-developers.com/showthread.php?t=1942417 I'll find the QXDM link and installation instructions and post it in this thread too.
Here's QXDM 03.11.36 http://www.mediafire.com/?tmzmngemgmm
Install them both as Administrator.

Core Memory said:
There is a way to test the cell phone radio to determine if it works but it involves installing some Qualcomm software, QPST and QXDM, which are professional tools for monitoring, testing and modifying the phone's Qualcomm cell radio characteristics. My post about how to fix the P999 IMEI has the download links and instructions for setting QPST up: http://forum.xda-developers.com/showthread.php?t=1942417 I'll find the QXDM link and installation instructions and post it in this thread too.
Here's QXDM 03.11.36 http://www.mediafire.com/?tmzmngemgmm
Install them both as Administrator.
Click to expand...
Click to collapse
Awesome, I'll give it a shot when I get home, see what happens.

stevew84 said:
Awesome, I'll give it a shot when I get home, see what happens.
Click to expand...
Click to collapse
I've written up a procedure to determine if a phone's cell radio is working.
http://forum.xda-developers.com/showpost.php?p=33779273&postcount=1

Finally fixed the damn thing, adjusted the length on either side of the mico coax, the cable isn't being pinched anymore so it works fine. I have a slight problem, though, I have some bright light bleeding from the middle left, and top right of the screen. Maybe because the LED isn't seated flush against the digitizer? Is that what would cause this?
It's minimal, and I don't want to take it apart, but still curious.

Around the screen edge there should be attached to the digitizer a thin foam gasket. If it is missing a piece of the thin foam or if it somehow got disturbed or is not there it most likely is where the bleed is comming from.
Eddie
Sent from my AT100 using xda premium

usb port warranty return with broken screen

Hi,
So my usb port stopped charging and getting really hot so i called about the warranty and they said it is covered and that I may return the phone. However about 4 months about the phone was dropped and the screen cracked. now i am worried that if i send it in for a replacement phone they may charge me due to the cracked screen that never had anything to do with the usb charging port not working. anyone ever had an experience with this or advice?

jgr208 said:
Hi,
So my usb port stopped charging and getting really hot so i called about the warranty and they said it is covered and that I may return the phone. However about 4 months about the phone was dropped and the screen cracked. now i am worried that if i send it in for a replacement phone they may charge me due to the cracked screen that never had anything to do with the usb charging port not working. anyone ever had an experience with this or advice?
Click to expand...
Click to collapse
You should call them and ask. I'd imagine they won't replace it and call it physical damage.

_MetalHead_ said:
You should call them and ask. I'd imagine they won't replace it and call it physical damage.
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Click to collapse
That would make sense. Well i guess I can see how much of a pia wireless charging is as the only charging method to use. Since that still works. Still though would suck if they call that physical damage since one had nothing to do with the other.

jgr208 said:
That would make sense. Well i guess I can see how much of a pia wireless charging is as the only charging method to use. Since that still works. Still though would suck if they call that physical damage since one had nothing to do with the other.
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Well, give them a call and ask them. They would know better than anyone here.

The connectors on the n5 (usb and headphone) are fairly easy to change

_MetalHead_ said:
You should call them and ask. I'd imagine they won't replace it and call it physical damage.
Click to expand...
Click to collapse
PLEEZEFRAGME said:
The connectors on the n5 (usb and headphone) are fairly easy to change
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Click to collapse
I have heard that. However, now my phone keeps dropping calls when they are on LTE, never happened before. Could the usb cord have damaged this too? Since I tried to plug it in one more time to test it out and when i took the usb cord out i burned my thumb. So I had to out of need due to no other phone to use since no home phone get a moto g and wait to see if a new nexus comes out soon and if not just get another n5

I think they can wrap everything around the fact that there is physical damage on the phone.
You could always say that it was perfect when you sent it and maybe the postal carrier messed it up.

xhadudkenx said:
I think they can wrap everything around the fact that there is physical damage on the phone.
You could always say that it was perfect when you sent it and maybe the postal carrier messed it up.
Click to expand...
Click to collapse
Haha I know they will do that. One of the facts I have learned this year from being an adult is any company will try to get your buck any way no matter what. Still trying to get $20 back another company stole from me.

Its called liability. No single employee feels they owe you anything. The "company" knows nothing about you or even cares. If you want your money back you need to attack the company and not an employee who just works there. Even the CEO of the company is just an employee. The company is just a machine. Stick a grenade in its gears and you'll get your money as well as your screen fixed.

xhadudkenx said:
Its called liability. No single employee feels they owe you anything. The "company" knows nothing about you or even cares. If you want your money back you need to attack the company and not an employee who just works there. Even the CEO of the company is just an employee. The company is just a machine. Stick a grenade in its gears and you'll get your money as well as your screen fixed.
Click to expand...
Click to collapse
Whoa I never attacked any employee. The employees are just there to help. Most of the time they are pretty helpful. I wasn't even talking about Google for the $20 or about my phone. Nor will I name the company since I don't want to start a flame war.

[Q] Signal but no service

Hi! After repairing my Nexus 5 from a water damage (changed all components except the screen and back cover), the phone shows that I have good celluar signal, but no service. The celluar data is working, but I cant make calls and send SMS. I have checked with different antennas, but with no change. What is wrong? Thank you

Well,
Hard to tell. Maybe a hardware issue with the motherboard ? (this coud explain why somebody sold it to you )
I wonder how much you paid for the replacement of all these components...

Have to say....water is evil and replacing things often ends up with discovering more is damaged. In the end, replacing water damaged devices usually ends up being the better choice.
Flash stock and if still no go, it's hardware. Try another radio maybe.
Not much else you can do.

KJ said:
Have to say....water is evil and replacing things often ends up with discovering more is damaged. In the end, replacing water damaged devices usually ends up being the better choice.
Flash stock and if still no go, it's hardware. Try another radio maybe.
Not much else you can do.
Click to expand...
Click to collapse
I'll second it. Pretty much out of options now. This is the reason water damage is so frowned upon by then OEMs.
Sent from my Nexus 5 using Tapatalk

Well,
Hard to tell. Maybe a hardware issue with the motherboard ? (this coud explain why somebody sold it to you )
I wonder how much you paid for the replacement of all these components...
Click to expand...
Click to collapse
It worked fine for 2 weeks after I repaired it, but then I suddenly lost the service. I paid 170 dollars for a new phone with cracked screen and replaced all the components except the screen...

Try dialing *#*#4636#*#* and go into phone information, if you have your phone on LTE when you scroll down you will find LTE only, click on it and try changing it to different things