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I am having issues with my Captivate's micro-USB port being loose. This is my second Captivate, and although it's still under warranty, the first one was RMA'd with the same issue. I never drop the phone while charging, etc, and I've tried multiple chargers so I really can't see why this would be happening. Both phones were 1008 versions, not sure if the 1008 is known to have this issue, or if I just have horrid luck. If anyone here can solder / fix the phone, I'm hesitant to go to AT&T again, as last time they made me go to the store and have the person working there verify that the USB port was not broken (luckily it still charged if you held it a certain way, and even more luckily I was able to flash stock before returning it!). Anyways, this phone is a refurb, and I did call and almost get it replaced as soon as I got it, as it had this issue slightly upon arrival, but decided it would be a hassle. It's only been about a month since the RMA, so I'm pretty sure that if I try now, they're going to get very mean about it, and possibly try and send me a bill for the phone, not to mention, the guy at the AT&T store will probably think something is up.
Any ideas are welcome, I love my Captivate, and I was just getting into develping on XDA :S
Sent from my Cappy using XDA Premium App
I actually found a fix to my issue. I actually was looking at it one day, and figured that in theory, it should be easy to fix, so I (CAREFULLY!!!) took a small knife I had and gently bent the inner part of the port up just a tad (it looked like it was too far down, and yes, I know it's supposed to be far down, but not that far), and it actually worked perfectly.
Thats weird... It kinda has to be what you're doing with it, since mine doesn't even have an irregular slight wiggle.
Obviously it could be just your luck but i doubt it.
edit: and who cares if the att dude thinks somethings up... its your $500..
Like I said, the second one actually had the issue upon arrival, but it was barely noticeable (the USB port would work, but if you moved the phone a lot, etc, it'd disconnect, then reconnect). I called in and talked to them, but decided not to RMA because it'd be a pain (in hindsight I should have...), and the problem just got worse.
Is the port internally lose? Or just when you plug a cable in it wiggles alot? Ive heard about people stretching the casing inside the port from alot of flashing (plugging in the usb). But if the hole port moves inside the phone thats no good lol. You should try to locate a nearby device service center and show them the problem and make sure you walk out with refurb thats fine. Dont worry about the people at atnt questioning it. Hell I use to walk in and just say "gps dosent work" and they would switch it out no questions.
What you said makes sense, the port looks like it's pretty sturdy, it's just that the cable wiggles a LOT, and it makes it hard to get it to even register.
I had the same issue but a new cable solved it
Sent from my samsung captivation
erraz said:
I had the same issue but a new cable solved it
Sent from my samsung captivation
Click to expand...
Click to collapse
I also had this issue, i opened up the stock Samsung Cable end to find that two of the four wires had insufficient strain relief and broke off at the solder joints
Oddly enough I had issues with the first cable as well, but I replaced it, and have tried others from my current.
Ok here is my issue.
I had a VZ GS3, running the same software it had out of he box. ie I never rooted it or unlocked the bootloader(I was waiting for a stable JB/Touchwiz).
Anyway, I had the phone for about 3wks. Didn't run into any issues seemed to be working fine. One morning I was sitting around playing with the camera taking pictures of my girlfriend play with her dog.
In the middle of taking pictures the phone just died. At the the time the battery was pretty low maybe 10-15%. At first I thought the battery was dead so I tried charging it but the charging LED never lit up. Pressing the home button did nothing(no battery graphic). I went and took a shower leaving it on the charger for another 30min still no change. I tried booting into ODIN mode, but still got nothing.
So I got dressed and went to VZ. The tech pulled the battery and tried one from a display unit, but we still got nothing . We tried booting into ODIN with this new battery & still nothing. The tech said he had never seen anything like that happen before so they would return my phone on warranty (I don't have insurance).
Of course they send me a refurb and it works fine but I can't help but feel a little cheated, I bought a new $250 phone and through no fault of my own I have to live with this refurb. Also, this has made me a little wary of rooting my phone since if it hard bricks I won't be able to restore it to factory before sending it back.
Anybody hear of anything like this happening with other GS3's
What's wrong with a refurb? How do you feel cheated? You returned your non working phone for a phone that does work and passed another round of QC. I don't see the problem here.
mustbepbs said:
What's wrong with a refurb? How do you feel cheated? You returned your non working phone for a phone that does work and passed another round of QC. I don't see the problem here.
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Click to collapse
I feel cheated because using electronics puts on wear. The processor, the OLEDs, every piece of silicon in the phone is subject to degradation based on the amount of use, heat, liquid and impact its exposed to. By definition, the refurb is a phone that had some issue and was repaired.
I don't know what the phone has been exposed to prior to me receiving it. For all I know they re-flashed someones highly used phone stuck it in a new case/bezel and sent it to me. Any additional wear may down the road effect the performance of my phone. Its the same reason that the display unit at most stores is sold at a discount.
As to your talk of QC. They actually sent me 2 refurbs. The first one was put back together incorrectly & the battery door wouldn't close, so I had to return that one immediately after opening the box.
sololhj said:
I feel cheated because using electronics puts on wear. The processor, the OLEDs, every piece of silicon in the phone is subject to degradation based on the amount of use, heat, liquid and impact its exposed to. By definition, the refurb is a phone that had some issue and was repaired.
I don't know what the phone has been exposed to prior to me receiving it. For all I know they re-flashed someones highly used phone stuck it in a new case/bezel and sent it to me. Any additional wear may down the road effect the performance of my phone. Its the same reason that the display unit at most stores is sold at a discount.
As to your talk of QC. They actually sent me 2 refurbs. The first one was put back together incorrectly & the battery door wouldn't close, so I had to return that one immediately after opening the box.
Click to expand...
Click to collapse
Even if you buy new or get new for a replacement, you're still subject to the same problems that could arise, as you've already experienced. As for your other points, the phone has been out for a few months. I think you need to relax a little bit if you have legitimate issues, verizon will give you another refurb as you've already had to do.
Just because it's new doesn't make it impervious, as again you've already seen.
This was replaced under warranty so you should, in my opinion, have gotten a brand new phone. It's not like it was replaced out of warranty by an insurance company. You paid for a new phone that was defective at the fault of Samsung. It was not your fault. I'd contact Verizon AND Samsung and complain. Rerburb is NOT new. I call refurbished items used because that's a better definition of what they are.
I agree with sololhj. Even though the phone works and went through further qc, it's still not new. I paid for a new phone, I want a new phone. On my last phone there were issues, so I had it replaced. I got sent a refurbished one and it just wasn't the same. Weird feeling, hard to explain lol.
Sent from my SPH-L710 using xda app-developers app
mustbepbs said:
Even if you buy new or get new for a replacement, you're still subject to the same problems that could arise, as you've already experienced. As for your other points, the phone has been out for a few months. I think you need to relax a little bit if you have legitimate issues, verizon will give you another refurb as you've already had to do.
Just because it's new doesn't make it impervious, as again you've already seen.
Click to expand...
Click to collapse
Of course the same problems could arise, in fact I don't even blame Samsung for my phone bricking itself in the first. I probably just got a bad piece of silicon. The whole reason I started this thread is because now that this phone has been out for a month I thought I would have heard of this happening to someone else, but apparently it hasn't.
The point is, what if this phone belonged to a fellow XDA member who had a custom kernel running and had the cpu overclocked to 3GHZ, burning a whole in the phone? Then because of some other issue he reflashed the stock ROM, used the flash counter hack to return the phone to normal and returned it to Verizon.
Now that's my phone and all that wear & tear is on the chip potentially reducing its overall life. Aren't I entitled to a new unused piece of silicon, even if the probability of it having issues is the same as the refurb I received?
sololhj said:
Of course the same problems could arise, in fact I don't even blame Samsung for my phone bricking itself in the first. I probably just got a bad piece of silicon. The whole reason I started this thread is because now that this phone has been out for a month I thought I would have heard of this happening to someone else, but apparently it hasn't.
The point is, what if this phone belonged to a fellow XDA member who had a custom kernel running and had the cpu overclocked to 3GHZ, burning a whole in the phone? Then because of some other issue he reflashed the stock ROM, used the flash counter hack to return the phone to normal and returned it to Verizon.
Now that's my phone and all that wear & tear is on the chip potentially reducing its overall life. Aren't I entitled to a new unused piece of silicon, even if the probability of it having issues is the same as the refurb I received?
Click to expand...
Click to collapse
Yeah if you bought it in the last 14 days, verizon should give you a new one. Maybe I'm just not that paranoid about refurbished things as others.
I've always had an HTC phone everything from the EVO shift (yee yeah), to the Inspire HD, then got a Vivid, now I'm using this One X AT&T. I've been spoiled by Sense, I can't imagine having to use a Samsung. It's nice, fast yada yada but geeez its bubbly icons kill it for me.
This OneX I can't understand why the All the softkeys or home keys have been changed. The back key is for left hand people, Why does the recent apps button even exist and then put it in the most convenient place? No battery? What I mean to say is no extra battery. Ive always bought an extra battery so that if I don't have a plug-in or charger I got it covered.
Can someone give me any reason why the charge port is on the side?
No SD storage... This is probably the main reason Im done with HTC. A factory reset from the bootloader erases everything on your phone including backups. EVERYTHING ON YOUR PHONE! Not the recovery though...
Is there any way of securing the data so this never happens?
Now my camera has went out. No camera.. Ive tried everything, I even called HTC support they tried and they say "need new hardware". I really hate to tear into this phone.
I never write these vent posts.. I would fight someone lastweek if they talked trash about HTC phones. Maybe I got lemon, it's just One thing after another.
Although it seems like I'm trashing this phone I really love it. I just can't store anything important on it or take pictures, video.. I've read so many posts on replacing the camera but I just hate to tear into it. Any suggestions would be appreciated. I never knew how important it was..
No one can say anything bad about the screen on the One X. It's amazing..
Sound is great
Smooth running phone too..
I'm scared to spend money on another HTC product. Maybe there is a way to try out a phone for a couple days that would be great.
THOUGHTS?????
Sent using-
Sense5 HTC OneXL
unlocked, rooted, S-off
TurboCharged
Tampered like a mother f....er
You have the right to voice your opinion but this isn't really the place to do it. You're just knocking the phone. It's not a perfect phone, but it's really good once you get it rooted and all that. Stay respectful, everyone!
Sent from my evita
I'm wondering why you bought it on the first place.
Almost all of your complaints are hardware ones that you know about before buying the phone?
Personally I don't mind the hardware at all. External SD would be nice but not a big deal. And I like right side unlock buttons.
As far as the camera I think it was just bad luck or damage. Haven't heard about it happening much at all.
Sent from my HTC One X using xda premium
My niggles:
They put pogo contacts on the phone... but couldn't be bothered to make anything that actually uses them.
9.xGB of storage when I was expecting the typical 14.xGB for a phone advertised with 16GB.
HUGE pain to get root early on, though partially att's fault.
The phone loses signal if I leave it face up. (really gotta find time to get that fixed...)
Other than that, it's been an awesome phone.
I think HTC could've improved more in the music department and camera, but I agree with RollTribe. It's not a perfect phone, and there will never be a perfect phone imo. For me it was the software and hardware (GPS works!!) that made me stay.
Overall I would consider the XL solid. I'm going to look past the HTC One, though, and wait for the next generation.
Sent from my HTC One X using xda premium
I think the back button is in a perfect spot for right handed people, it is right in reach of my thumb when held in my right hand.
You complain about the recent app button, but I don't follow your complaint. It exists so you can multitask, you say it is in a convenient spot and I agree, easily accessed by the right thumb when held right handed.
Extra battery? I have never found myself wanting to buy extra batteries for any phone ever. I just charge mine when required. This phone lasts a full day easy if you are not playing games on it. I am a heavy phone user with maybe 30-50 calls every work day, sync an ics calendar every hour, use calendar, contacts, browser and email a whole bunch. The phone lasts the entire day. These days with my car dock I can play games all day without issue
Charge port on the side makes for easy landscape car docking, perfect for GPS. I slip mine into the car charger often these days, it is one of the easiest phones to get in and out of the dock as the charge port is on the side.
SD storage, again I use my phone for a whole bunch of things and have never gone close to using the full storage. I stream over Spotify via Bluetooth to my car head unit. I have about 20-30 user apps installed. I just can not fill the phone. I even have the 16GB model from Hong Kong while most around me who bought from Telstra have 32GB.
I have had my phone for 15 months now and the camera still works perfectly. My last phone(s) was a Nexus One and a Nokia E68(or something) I smashed the camera lens on the Nokia before 12 months, not sure how, but my One XL is fine.
Then the next user, Zodiac:
I like the unlock at the top, easy to reach with right index finger, but can not be accidentally pushed.
Then, antichamp:
pogo pin issues( I initially really wanted to use the pogo pins aswell just for the gimmick until I realized they only seem cool)
1)The pogo pins are used on the desk dock.
2)The USB port actually "locks" the phone in to the car dock, the car dock requires a locking mechanism unlike the desk dock.
3)The pogo pins would cause scratch marks along the back as the pins drag along the case as you slide the phone in and out of a car dock.
4)The pins on the dock would wear out because of #3
5)What is wrong with the USB port?
The phone is easy to get root on. All issues are AT&T, the phone in EVERY other region is a breeze to unlock.
My gripe is weird data issues, where you sometimes need to give the phone a kick (eg via airplane mode toggling) to reset data (3g, 4g or wifi).
This was been improved dramatically though the updates but is still a niggling issue that sometimes crops up.
Also originally I disliked not having a hardware menu key and being forced into the Android 3 dot menu thing. Ofcourse HTC listened and fixed that issue in an update.
When you say sound is great are we talking about the same phone? Can barely hear my phone speakers from the back seat of my car.
That and spotty service/data issues are my only gripes on this phone.
Sent from my HTC One XL using xda app-developers app
cannonofcourse said:
Now my camera has went out. No camera.. Ive tried everything, I even called HTC support they tried and they say "need new hardware". I really hate to tear into this phone.
Click to expand...
Click to collapse
I think I might be having the same issue as you. Does the camera app just freeze immediately and crash? Then says cannot connect to camera when you try to open it again. Happened to me on AOKP Milestone 2 (rohan said it was an issue in the mainline AOKP), but now I've run 3.18 RUU and flashed the latest CM10.1 nightly and had the same issue.
Sent from my S-Off, turbo injected AT&T HTC One X (evita), running AOKP 4.2.2 & using XDA Premium
cannonofcourse said:
A factory reset from the bootloader erases everything on your phone including backups. EVERYTHING ON YOUR PHONE! Not the recovery though...
Is there any way of securing the data so this never happens?
Click to expand...
Click to collapse
This only occurs after you have modded the phone, so you can't blame HTC for this. Factory reset from bootloader works fine on stock phones.
The way to secure your data is very simple: Don't factory reset from bootloader. Its been mentioned in countless places. So if you wiped your backups, its your own fault for lack of proper research.
Research? Lets just try and read before quoting...
redpoint73 said:
This only occurs after you have modded the phone, so you can't blame HTC for this. Factory reset from bootloader works fine on stock phones.
The way to secure your data is very simple: Don't factory reset from bootloader. Its been mentioned in countless places. So if you wiped your backups, its your own fault for lack of proper research.
Click to expand...
Click to collapse
I would expect this kind of blasphemy if I posted a dumb video on YouTube, but the fact that this is a dev site full of "professionals". I posted a comment against my better judgement to try and find answers or suggestions about my phone. The first response is that
"This isnt the place for that" And then 2nd response is
"Why did you buy the one x, you should have known about these things"
First of all I dont think its constructive to rip someone down for a post when clearly alot of people are having the same problem. And I wish I would have found an honest review of this phone before I bought it. I wish I could have read my post before buying this phone. But for some reason Im a black sheep (to a few) for giving my opinion on very important flaws that anyone should be concerned with. I love HTC and have 6 devices prior to this one.
Im not sure who (the 5th reply) twist....? works for and to make statements like never having a storage issue and dont mind the internal card.? I never said anything about the storage. I am commenting on the fact you cant remove the sd card just to make sure the data is secure. And I would love to have a number of how many people use a car dock or computer dock.?? Maybe this guy works for a manufacturer/...///??
I always carry an extra battery and Im not the only person who does. To act like that is unreasonable is just ridiculous.
Of course not all phones are perfect Of course! Why would anyone feel the need to say that...
I love my ONE X It just annoys me that I cant take pictures of my little girl with it. Or store any important data on it. Ive had at least 5 people contact me about the camera issue and are having the same problem.
This last reply to my review and concerns and wanted suggestions takes the cake.
The last comment clearly says that if "you want to secure your data then dont do a factory reset from the boot-loader. It only happens on Modded phones". I have 6 HTC phones and none of them wipe the complete phone to include the external sd. NONE... I wanted to know if it was possible to lock the sd storage or "trick" it to thinking it had an external sd and dont wipe that. If you dont know the answer then fine. I dont see how that is irrational. And I dont think anyone comes to this site because they want to get information on "never modding or rooting there phone." This site is kinda geared towards people who enjoy learning and doing cool, great and ingenious things to make everyone's life better. Or awesome. But to get completely ripped by senior members and the comments being about something other than what I or other members even said is UN professional. This site encourages members to post on General Forumns. I think its 10 before I can move to the big boy pages. But at this rate what could I possible have to gain by it. If I make mistakes or brick my phone then why should I feel like an idiot for wanting people to know why and how it happened to save them a headache? I dont see how typing anymore will stress how childish most of the replies to my posts have been, cannonofcourse out...
You need to calm down. Redpoint was right.
Sent from my Evita
Bottom line, you want perfect stability, Don't root.
cannonofcourse said:
The back key is for left hand people,
Click to expand...
Click to collapse
I'm right handed and it really doesn't bother me. I can sympathize with having to get used to differences on devices. It always takes a while for me to get used to things.
cannonofcourse said:
No battery? What I mean to say is no extra battery. Ive always bought an extra battery so that if I don't have a plug-in or charger I got it covered.
Click to expand...
Click to collapse
I find that external battery packs are way more convenient. You can pick up a 10,000 mah Anker pack for under $50 and it'll charge your phone several times. And it works for any other devices that you might have that charge via USB. And it will work on the next phone that you buy.
cannonofcourse said:
Can someone give me any reason why the charge port is on the side?
Click to expand...
Click to collapse
No idea. It does however work very well with the iBolt car dock. Quick and easy to put the phone in and lock it.
cannonofcourse said:
No SD storage... This is probably the main reason Im done with HTC. A factory reset from the bootloader erases everything on your phone including backups. EVERYTHING ON YOUR PHONE! Not the recovery though...
Is there any way of securing the data so this never happens?
Click to expand...
Click to collapse
I found this out the hard way as well, but anything on my phone exists other places. I don't consider my phone to be a place to store unrecoverable files. My photos are automatically backed up to G+, contacts and email are on Google, anything else doesn't really matter.
cannonofcourse said:
Now my camera has went out. No camera.. Ive tried everything, I even called HTC support they tried and they say "need new hardware". I really hate to tear into this phone.
Click to expand...
Click to collapse
That just sucks. I had to get a warranty replacement at one point due to a bad SIM slot, but the AT&T service center swapped it out no questions asked, didn't even notice that the bootloader was unlocked.
With all of that said, I really do think that people here are trying to help.
cannonofcourse said:
I would expect this kind of blasphemy if I posted a dumb video on YouTube, but the fact that this is a dev site full of "professionals".
Click to expand...
Click to collapse
So if anybody disagrees with you, its "blasphemy"??? Nobody here is a professional. Professionals get paid. If you mean courteous and polite, I don't see any responses to the contrary. Yes, several of us have disagreed with you. But not in any way that can remotely be considered a flame, personal attack, etc.
I was simply pointing out a FACT that the factory reset from bootloader bug exists due to the phone being hacked. HTC could have not have predicted every way user-implemented mods could harm the phone. You have some legitimate criticisms of HTC and the phone. But the factory reset issue isn't one of them.
You asked for our thoughts. We gave them. Or maybe you just wanted to hear from people that agreed with you?
I'm done with HTC as well if motorola steps up its game with the X but frankly i'll support anyone except samsung. I just want to see android evolve to more than just 1 oem (samsung).
I don't hold the past against any oem. If i like the new phone, i'll buy it.
twistedddx said:
Then, antichamp:
pogo pin issues( I initially really wanted to use the pogo pins aswell just for the gimmick until I realized they only seem cool)
1)The pogo pins are used on the desk dock.
2)The USB port actually "locks" the phone in to the car dock, the car dock requires a locking mechanism unlike the desk dock.
3)The pogo pins would cause scratch marks along the back as the pins drag along the case as you slide the phone in and out of a car dock.
4)The pins on the dock would wear out because of #3
5)What is wrong with the USB port?
Click to expand...
Click to collapse
There is no desk dock for this phone...
For the international version there is, regardless of it's mediocre reviews.
I recently discovered the unfortunate truth of your 2nd point (I'm trying to make my own car dock).
On three and four, wouldn't that indicate a poor design of the phone? (blame the user ala apple's "you're holding it wrong")
There's nothing wrong with the usb port, I just think it would be convienient to both charge the phone and get analog audio out without connecting both the usb and 3.5mm jack.
fleabeard said:
I had to get a warranty replacement at one point due to a bad SIM slot, but the AT&T service center swapped it out no questions asked, didn't even notice that the bootloader was unlocked.
Click to expand...
Click to collapse
Hmmm, bad sim slot you say?
If I don't leave my phone face down it loses service. I have to restart it upside down and shake it before it will come back.
Think I could have the same problem?
It's possible. Or it could just be the SIM carrier.
Sent from my One X using Tapatalk 4 Beta
Well....
fleabeard said:
I'm right handed and it really doesn't bother me. I can sympathize with having to get used to differences on devices. It always takes a while for me to get used to things.
I find that external battery packs are way more convenient. You can pick up a 10,000 mah Anker pack for under $50 and it'll charge your phone several times. And it works for any other devices that you might have that charge via USB. And it will work on the next phone that you buy.
Actually I bought one of the "power on the go" packs from radio shack and broke it apart, replaced the battery with a 3600mah I ordered for my evo on accident. It cost about 8 dollars (plus the cost of the extra battery 12 bucks I think) and it charges my phone incredibly fast and about 3 times before I have to charge it back.up. Nothing worse than hearing that beep noise when your trying to get something done.
No idea. It does however work very well with the iBolt car dock. Quick and easy to put the phone in and lock it.
I found this out the hard way as well, but anything on my phone exists other places. I don't consider my phone to be a place to store unrecoverable files. My photos are automatically backed up to G+, contacts and email are on Google, anything else doesn't really matter.
I do try to back up everything to the cloud, via Google drive or I have a media server but it always seems like the one thing I needed is gone forever. I just found out the hard way that a reset from the bootloader took out my whole phone. It just sucks not being able to pull the card out and hold it.
That just sucks. I had to get a warranty replacement at one point due to a bad SIM slot, but the AT&T service center swapped it out no questions asked, didn't even notice that the bootloader was unlocked.
It seems like a certain set of serial numbers are having a hardware issue. I hate to go without my phone to get it fixed but I guess thats what I have to do. Thats the price we pay to have it all wrapped up in one little cool device.
With all of that said, I really do think that people here are trying to help.
Click to expand...
Click to collapse
I know there are plenty of people that do a fantastic superhuman job. Just hours of searching to find out if someone has or is working on a fix or if I can provide info to contribute seems like so many people just lashing out for no reason.. But maybe Im being defensive.
Thanks
Unfortunately I highly doubt the issues you've brought up can be "fixed".
But...
I'm pretty sure you can change the location of the back button on certain aosp ROMs though.
Using battery case should mitigate the need for a removable battery.
The fact that doing a factory reset from bootloader wipes your phone can't be changed, but a little research on here warns of that in numerous places. And I don't think that's necessarily HTC's fault. It's up to us to educate ourselves about the risks we face when altering our devices.
For instance: TWRP 2.6 has an advanced wipe feature which makes it very easy to wipe your sd card while wiping the usual system and caches. I did that myself just recently, accidentally checked the wrong box and wiped my sd. I lost everything. Without a backup. So many photos of my kids gone for good. But I don't blame TWRP for making it easy to do that. I blame myself for working too fast and not being careful enough.
Sent from my Evita
cannonofcourse said:
I know there are plenty of people that do a fantastic superhuman job. Just hours of searching to find out if someone has or is working on a fix or if I can provide info to contribute seems like so many people just lashing out for no reason.. But maybe Im being defensive.
Thanks
Click to expand...
Click to collapse
Did the factory reset thrrough bootloader cause your problems??
If so, all yous gotta do is plug yer phone right into your computer and let windows detect it. Once it finds it, it will send you a window that says something along the lines of having an error with the sd card, from there click the button that says fix errors, and your all set. This happened to me before and I couldnt play music, store or access anything, or use the camera. But now it works perfectly.
And as for the extra battery, the portable chargers provide more battery life with less money. It makes more sense to buy a portable charger even if we did have removable batteries. :good::good::good::good:
As many of you know, the AT&T LG G3 is not like the rest of the G3's when it comes to wireless charging. The AT&T unit uses the PMA standard and not the QI type chargers.
Unfortunately after spending a few hundred dollars on wireless chargers and 2 Quick circle cases, I have discovered that the charging unit on the phone is defective.
I purchased 3 Duracell Power-mat chargers along with 2 quick circle cases.
First LG G3 with Circle case charged fine for the first day then failed. I guessed it might have been the case so I purchased new case and tried the new case on a new Power-mat - The phone did not charge. No charging light, no charging animation
I exchanged my LG G3 at best buy and tested the wireless charging in store - and the existing cases and the new LG G3 charged just fine.
After 24 hours the phone stopped charging... I tested my iPhone 4 and the battery packs and on the Power-mat and both charged fine.
Once again I exchanged the phone and used the new Circle case to charge - this time the wireless charging worked for a couple days and again this morning it stopped working.
I went back to best buy and was able to confirm that the circle case and the power-mats are all working and its the actual phone that has stopped working for the third time. 3 phones out of 3 phones have failed after no more than 48 hours using wireless charging - I have also noticed that others in the non-branded LG forum are having the same issues with the PMA charging.
I contacted LG and the lady wants me to send in my phone and be left with out a phone for a couple weeks so that they can repair it and see if there is anything wrong with it.
Please chime in if you are having the same issue.
Equipment involved in testing:
3 x LG G3 (AT&T) - all three failed
2 x LG G3 Quick Circle Case for AT&T - both still functioning and work on new AT&T LG G3's
3 x Duracell Powermat - All three still work with iPhone 4 and Galaxy s3 with case
Contact information for LG
800-243-0000
Thats something.
Your Canadian neighbors are using pma too.
Maybe lg finally realizes PMA IS JUNK.
I cant even find a pma case here in canada.
Always have to look at AT&T case.
I .... AT&T. Don't need there logo on my phone
Sent from my LG-D852 using XDA Free mobile app
neverends said:
Equipment involved in testing:
3 x LG G3 (AT&T) - all three failed
2 x LG G3 Quick Circle Case for AT&T - both still functioning and work on new AT&T LG G3's
3 x Duracell Powermat - All three still work with iPhone 4 and Galaxy s3 with case
Contact information for LG
800-243-0000
Click to expand...
Click to collapse
Thanks for starting the thread!!!
I gave ya thanks also. I talked to Customer Service yesterday at AT&T and I have to now bring my phone to a repair shop to Tuesday due to the Holiday. I talked to the repair center and they said that basically that I will have to be sent a new phone, because although the person I talked to believed me she said she would have to call att to get me a new phone sent because they don't stock the LG G3 obviously. It sucks that I am gonna have to flash my phone back to stock and what not. Obviously there is a major problem with the phone and Powermat charging. I hope LG figures it out and its just a hardware fix. Maybe something is tripping software wise and blocking it from charging. I would almost bet its software because it seems like it wants to connect when you first place it on the mat it makes a sound then disconnects. AT&T put something in the software and the hardware of the phone to block QI charging so I guess they didn't do enough testing with the software to block the QI on the ATT phone. I think it's ridiculous to force someone to use Powermat and not give you the option to choose because ATT is part of the powermat alliance or whatever the crap the group is called. The only way powermat will take off is if the i-sheep include it as a feature in the Iphone 6. It is rumored that NFC may be on the Horizon for the new Iphone and you can bet your ass if they add wireless charging it will be that powermat crap. The only good thing is we will see accessories out the azz for powermat if iphone got wireless charging.
Anyways Great thread 5*
Leroy
I was on the phone with ATT for an hour to get a replacement. They said since the phone charges correctly with the cord it wasn't anything wrong with the phone. I had to speak to a supervisor as well as an LG rep to tell ATT it was a hardware issue and that it was covered under warranty just to get a refurbish phone sent to me. Looking at this I want to send back the referb and keep my original phone knowing its bound to happen again. Maan this sucks. I like my wireless charging.
I picked up the LG Quick view case and powermat charger from Att store 2 weeks ago. No issues at all except I noticed my battery life was cut in half. Not sure why but I quit using them both and battery is back what it was. Both are going on Ebay.
Well the day i click the link on to read this forum is the day my wireless charging stopped, this must be a software issue cause how can it just stop right out of the blue, I'm blaming this thread for stopping my wireless charging when i read it lol, seriously there must be a way to get it to work. Is it confirmed that it is the phone and not the case? I was wirelessly charging for about a month.
Sent from my LG-D850 using XDA Free mobile app
Neverends,
Where were those other generic threads you were talking about that people were starting to have the same problems? I am just trying to do more research but have yet to find any other threads discussing this same problem. On another note I guess 2moro I will get another phone ordered, heck maybe I should wait because I would hate to keep blowing thru phones if it ends up being a software issue.
can you try a factory reset? I have a feeling this issue is like so many other little quirks of the phone (things that just stop working all of a sudden) and it's a software issue (like the Aux cable issues)
screwyluie said:
can you try a factory reset? I have a feeling this issue is like so many other little quirks of the phone (things that just stop working all of a sudden) and it's a software issue (like the Aux cable issues)
Click to expand...
Click to collapse
I was gonna do that b4 calling ATT back. I have read that it didn't help in another thread. I am rooted so I have got to flash back to stock anyways. I bought a new router and tried flashing dd wrt on it so it's got My phone flashing behind today already. I will report back after I get it flashed back to factory settings though.
neo4uo said:
I was gonna do that b4 calling ATT back. I have read that it didn't help in another thread. I am rooted so I have got to flash back to stock anyways. I bought a new router and tried flashing dd wrt on it so it's got My phone flashing behind today already. I will report back after I get it flashed back to factory settings though.
Click to expand...
Click to collapse
I had the same exact issue. Worked fine for a month and then all of a sudden one day stopped working for no apparent reason. I tried factory resetting and this did not work. Had to fight with AT&T to replace the phone as they just don't get it. Finally was replaced and works fine again. Let's see how long it lasts this time...
phonehead6720 said:
I had the same exact issue. Worked fine for a month and then all of a sudden one day stopped working for no apparent reason. I tried factory resetting and this did not work. Had to fight with AT&T to replace the phone as they just don't get it. Finally was replaced and works fine again. Let's see how long it lasts this time...
Click to expand...
Click to collapse
Apparently there is some competent people that work there. I actually got someone that knew about the issue. He remoted into my phone and looked for a reading and said yep I see there is an error with your wireless charging. I played stupid and am glad I flashed back to factory.
oh ya by the way going back to stock no root did not fix anything lol. Anyways the rep got me a new phone shipped out no hassle or problems at all.
He actually told me that they knew what was wrong and said that it isn't going to affect many people because a lot of people are not going to wireless charge if there is any truth to that, but that an update would not be pushed out for awhile for the fix. He said the new phone that they are sending me will not stop charging. Anyways we will see how that goes.
screwyluie said:
can you try a factory reset? I have a feeling this issue is like so many other little quirks of the phone (things that just stop working all of a sudden) and it's a software issue (like the Aux cable issues)
Click to expand...
Click to collapse
Factory reset and restore using LG tools does not help
Sent from my LG-D850 using Tapatalk
neo4uo said:
Apparently there is some competent people that work there. I actually got someone that knew about the issue. He remoted into my phone and looked for a reading and said yep I see there is an error with your wireless charging. I played stupid and am glad I flashed back to factory.
oh ya by the way going back to stock no root did not fix anything lol. Anyways the rep got me a new phone shipped out no hassle or problems at all.
He actually told me that they knew what was wrong and said that it isn't going to affect many people because a lot of people are not going to wireless charge if there is any truth to that, but that an update would not be pushed out for awhile for the fix. He said the new phone that they are sending me will not stop charging. Anyways we will see how that goes.
Click to expand...
Click to collapse
Wait a min so someone for at&t said this? And how did they remotely connect to it and check if the wireless charging works or if it shows and error cause that would actually help to pinpoint if its hardware or software, from the looks of it its faulty software that screws up the hardware cause if they send that ota and it doesn't work on phones that stopped wireless charging then it sucks. Hope that when that fix comes it restores phones that had the issue. That rep just answered one question but opened the door to a whole lot more.
Sent from my LG-D850 using XDA Free mobile app
bolillo said:
Wait a min so someone for at&t said this? And how did they remotely connect to it and check if the wireless charging works or if it shows and error cause that would actually help to pinpoint if its hardware or software, from the looks of it its faulty software that screws up the hardware cause if they send that ota and it doesn't work on phones that stopped wireless charging then it sucks. Hope that when that fix comes it restores phones that had the issue. That rep just answered one question but opened the door to a whole lot more.
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
That he did but from his choice of words which I could not by no means quote verbatim, he acted like it was software that messed up the hardware. He did get on my phone remotely because I had to give him access. It was pretty neat a little great play button overlay came up in the middle of my phone and stated an agent can see my screen. You know in the end your right...all he did was give me a reason to ask more questions but I had way much to do and still do than to talk to him. If my new phone bugs out then I am gonna have to make time to find out.
From my experience with multiple phones and multiple cases, I do not believe it is a software issue... I believe the actual hardware fails.... I do think see how restoring using LG flash tools would not resolve a software glitch
Sent from my LG-D850 using Tapatalk
Fyi there is an att remote service installed on these phones by default so yes they can remote in. Ugh this blows as it just happened to me.
Sent from my LG-D850 using Tapatalk
neverends said:
From my experience with multiple phones and multiple cases, I do not believe it is a software issue... I believe the actual hardware fails.... I do think see how restoring using LG flash tools would not resolve a software glitch
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
But no means do I actually know what's going on but anything is possible. It could be a situation where a software setting being set wrong could has caused a piece of hardware to short out. Ex: The software setting for allowed voltage was set to high and shorted a resistor for the hardware that controls wireless charging voltage and when the rep remotes into my phone he saw a reading of "null". So to sum up a software problem caused irreversible hardware damage.
One thing I can say indefinitely is the rep I dealt with said there was a memo on it and when he remotes into My phone he immediately within 30 seconds found what he was looking for and confirmed I needed a replacement phone. He then said it was a software problem that couldn't be corrected at the time.
I just hope the New phone I get is corrected, as he assured me it would. Who knows if it will. I hope whatever the cause LG and AT&T either finds the solution or have already.
Interesting, this insinuates a software change on the refurbished handset. Are you going to end up with a different build number? How long till it shows up in official builds? (These are just out loud musings.) Sorry to hear that there's yet another poor implementation on this phone. I think they were trying too hard to get out in front of Apple's announcement and the IFA.
neo4uo said:
But no means do I actually know what's going on but anything is possible. It could be a situation where a software setting being set wrong could has caused a piece of hardware to short out. Ex: The software setting for allowed voltage was set to high and shorted a resistor for the hardware that controls wireless charging voltage and when the rep remotes into my phone he saw a reading of "null". So to sum up a software problem caused irreversible hardware damage.
One thing I can say indefinitely is the rep I dealt with said there was a memo on it and when he remotes into My phone he immediately within 30 seconds found what he was looking for and confirmed I needed a replacement phone. He then said it was a software problem that couldn't be corrected at the time.
I just hope the New phone I get is corrected, as he assured me it would. Who knows if it will. I hope whatever the cause LG and AT&T either finds the solution or have already.
Click to expand...
Click to collapse
When it gets here you bet I will go thru it with a tooth in a comb to see if there is any difference maybe they actually changed a piece a hardware in the New one to compensate for a software deficiency. If it stays fixed I am sure we will find out the truth way later or possibly never.
One thing the rep did say is that if there is a software update it would be a while because not a lot of people were utilizing the wireless charging.
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Get it replaced
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Definitely not right. Take it back for a replacement.
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Most modern phones get hot now. Samsung Galaxy get so hot you can barely touch them when GPS is running. While I love the features these phones have, I'd sacrifice some screen resolution for better battery life and performance. Why we need quad HD screens this small I'll never know.
Sent from my LG-H830 using Tapatalk
Ducter said:
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Click to expand...
Click to collapse
My V10 gets hot fast, even when just downloading or updating apps. My G5 doesn't get too warm really at all. It depends on the phone you get I guess. It sucks. A lot of people said their V10 didn't get hot, but here mine does. I guess it's just what you end up with. I WISH they all came the same or that companies would do a little more quality control. I've returned a lot of devices in the past for different problems but it seems there is never a "perfect" one.
Sent from my VK815 using XDA-Developers mobile app
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Zaynoun said:
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Click to expand...
Click to collapse
I would put the phone back to stock. Call T-Mobile and tell them what happened, I've exchanged Samsung phones that have been rooted and tho I've flashed back to stock knox was tripped and they have never said a word about it. It's clearly a hardware issue and rooting it can't cause that, I can't say if it's policy or not but T-Mobile has always been fair with me, I imagine if the issue was in somehow related to rooting they might say something but haven't ever with me, it's always been hardware so I can't say.
Here's what happened with mine
Called them, told them what's happening and I had to pay $20 for the exchange. I had ordered mine by phone so that's the route I had to take, they mailed a new one to my local store, I went to pick it up and they inspected my original phone for cracked screen, water damage or signs of abuse, they never even turned it on to check bootloader or anything. We swapped phones and I was on my way.
This should help you also, when I originally called in the rep asked if I could send him some pictures of the phone so he could put it on file should this become an issue, which I did. I sent numerous pictures and screenshots so hopefully the next in line doesn't have any issues.
@Ducter I'll give it a try. Thanks buddy.
Lost my T-mobile G5 to the dreaded screen tear just 2 days into owning it. I'm in Canada though so I'm probably screwed for a replacement.
How to fix LG G5 Screen Split issue using Heatgun.
Disassemble LG G5 using the link below.
https://www.youtube.com/watch?v=hveXdJLJEeU
Disconnect the Wifi Cable (Black One), Rear Camera, Front Camera.
Now with just the logic board, place it on a surface that won't melt.
It should look like the picture below. Warning don't take off anything else
https://imgur.com/a/gmp9Z
Turn on your heatgun and apply left right motion only concentrating on the cpu metal plate for around 15 seconds.
Do the same thing on the opposite side of the cpu plate.
Let it cool down for around 10 minutes.
Put it back together and it should work.
I did it atleast four times, first time it worked but failed after few minutes.
Second and third time was not working at all.
The fourth time I did it, it was working.
It's been a while and it still going.
Credits to the poster.
http://bit.ly/2f1knOL
****please disregard. Figured it out. Looks like six screws holding in the logic board also.
Thanks for sharing. I went to the original post and thanked there also.
I'm stuck trying to remove the logic board. I can see how the front camera comes off very easily. I can't find anything that looks like a black cable for wifi. Also can't figure out how to remove the rear camera. Any pointers?
Thank you in advance.