Ok here is my issue.
I had a VZ GS3, running the same software it had out of he box. ie I never rooted it or unlocked the bootloader(I was waiting for a stable JB/Touchwiz).
Anyway, I had the phone for about 3wks. Didn't run into any issues seemed to be working fine. One morning I was sitting around playing with the camera taking pictures of my girlfriend play with her dog.
In the middle of taking pictures the phone just died. At the the time the battery was pretty low maybe 10-15%. At first I thought the battery was dead so I tried charging it but the charging LED never lit up. Pressing the home button did nothing(no battery graphic). I went and took a shower leaving it on the charger for another 30min still no change. I tried booting into ODIN mode, but still got nothing.
So I got dressed and went to VZ. The tech pulled the battery and tried one from a display unit, but we still got nothing . We tried booting into ODIN with this new battery & still nothing. The tech said he had never seen anything like that happen before so they would return my phone on warranty (I don't have insurance).
Of course they send me a refurb and it works fine but I can't help but feel a little cheated, I bought a new $250 phone and through no fault of my own I have to live with this refurb. Also, this has made me a little wary of rooting my phone since if it hard bricks I won't be able to restore it to factory before sending it back.
Anybody hear of anything like this happening with other GS3's
What's wrong with a refurb? How do you feel cheated? You returned your non working phone for a phone that does work and passed another round of QC. I don't see the problem here.
mustbepbs said:
What's wrong with a refurb? How do you feel cheated? You returned your non working phone for a phone that does work and passed another round of QC. I don't see the problem here.
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Click to collapse
I feel cheated because using electronics puts on wear. The processor, the OLEDs, every piece of silicon in the phone is subject to degradation based on the amount of use, heat, liquid and impact its exposed to. By definition, the refurb is a phone that had some issue and was repaired.
I don't know what the phone has been exposed to prior to me receiving it. For all I know they re-flashed someones highly used phone stuck it in a new case/bezel and sent it to me. Any additional wear may down the road effect the performance of my phone. Its the same reason that the display unit at most stores is sold at a discount.
As to your talk of QC. They actually sent me 2 refurbs. The first one was put back together incorrectly & the battery door wouldn't close, so I had to return that one immediately after opening the box.
sololhj said:
I feel cheated because using electronics puts on wear. The processor, the OLEDs, every piece of silicon in the phone is subject to degradation based on the amount of use, heat, liquid and impact its exposed to. By definition, the refurb is a phone that had some issue and was repaired.
I don't know what the phone has been exposed to prior to me receiving it. For all I know they re-flashed someones highly used phone stuck it in a new case/bezel and sent it to me. Any additional wear may down the road effect the performance of my phone. Its the same reason that the display unit at most stores is sold at a discount.
As to your talk of QC. They actually sent me 2 refurbs. The first one was put back together incorrectly & the battery door wouldn't close, so I had to return that one immediately after opening the box.
Click to expand...
Click to collapse
Even if you buy new or get new for a replacement, you're still subject to the same problems that could arise, as you've already experienced. As for your other points, the phone has been out for a few months. I think you need to relax a little bit if you have legitimate issues, verizon will give you another refurb as you've already had to do.
Just because it's new doesn't make it impervious, as again you've already seen.
This was replaced under warranty so you should, in my opinion, have gotten a brand new phone. It's not like it was replaced out of warranty by an insurance company. You paid for a new phone that was defective at the fault of Samsung. It was not your fault. I'd contact Verizon AND Samsung and complain. Rerburb is NOT new. I call refurbished items used because that's a better definition of what they are.
I agree with sololhj. Even though the phone works and went through further qc, it's still not new. I paid for a new phone, I want a new phone. On my last phone there were issues, so I had it replaced. I got sent a refurbished one and it just wasn't the same. Weird feeling, hard to explain lol.
Sent from my SPH-L710 using xda app-developers app
mustbepbs said:
Even if you buy new or get new for a replacement, you're still subject to the same problems that could arise, as you've already experienced. As for your other points, the phone has been out for a few months. I think you need to relax a little bit if you have legitimate issues, verizon will give you another refurb as you've already had to do.
Just because it's new doesn't make it impervious, as again you've already seen.
Click to expand...
Click to collapse
Of course the same problems could arise, in fact I don't even blame Samsung for my phone bricking itself in the first. I probably just got a bad piece of silicon. The whole reason I started this thread is because now that this phone has been out for a month I thought I would have heard of this happening to someone else, but apparently it hasn't.
The point is, what if this phone belonged to a fellow XDA member who had a custom kernel running and had the cpu overclocked to 3GHZ, burning a whole in the phone? Then because of some other issue he reflashed the stock ROM, used the flash counter hack to return the phone to normal and returned it to Verizon.
Now that's my phone and all that wear & tear is on the chip potentially reducing its overall life. Aren't I entitled to a new unused piece of silicon, even if the probability of it having issues is the same as the refurb I received?
sololhj said:
Of course the same problems could arise, in fact I don't even blame Samsung for my phone bricking itself in the first. I probably just got a bad piece of silicon. The whole reason I started this thread is because now that this phone has been out for a month I thought I would have heard of this happening to someone else, but apparently it hasn't.
The point is, what if this phone belonged to a fellow XDA member who had a custom kernel running and had the cpu overclocked to 3GHZ, burning a whole in the phone? Then because of some other issue he reflashed the stock ROM, used the flash counter hack to return the phone to normal and returned it to Verizon.
Now that's my phone and all that wear & tear is on the chip potentially reducing its overall life. Aren't I entitled to a new unused piece of silicon, even if the probability of it having issues is the same as the refurb I received?
Click to expand...
Click to collapse
Yeah if you bought it in the last 14 days, verizon should give you a new one. Maybe I'm just not that paranoid about refurbished things as others.
Related
I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?
CoreyC said:
I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?
Click to expand...
Click to collapse
I'd keep the GPS issue rather than risking the random shut offs. Just my opinion though, especially since I am about to return my second captivate due to random shut downs.
Just wanted to followup on this. I did swap out my captivate for a new one at my local AT&T store. I even got the manager to put in writing that if I continued to have problems that I could switch to a different model.
The new captivate handset did the random poweroff trick three times the day after I brought it home. In an attempt to fix it I drained the battery and let it charge back up over night and haven't had a problem since.
GPS is also MUCH better than what it was on my original handset but still not perfect as it 'teleported' me from one road to another a few times using Navigation. I do however get a quick lock using only satellites and GPSStatus shows while driving that I was locked on to between 5 and 10 satellites with the norm being 8. With my original I'd lose a lock on all satellites once I started moving, so while not perfect, this is definitely better than my original.
Thanks for your input.
Man this GPS really frustrates me. I used to have your quality GPS and now it is broken. Thinking of flashing to stock and trying to.exchange it
Sent from my SAMSUNG-SGH-I897 using XDA App
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
The only time you risk being billed for a new phone at full price is if you send it back with problems, and there was physical damage or you're rooted and messed with things or running a custom rom. Now it's not guarenteed that they will bill you but i'd imagine that the likelihood increases.
As far as returning phones past the 30 day window it usually isn't a problem if you speak calmly to a manager. Explain that you have tried all of the fixes that Samsung has offered, nothing has worked, and you believe you were sold a defective product with which you are unhappy.
fatttire said:
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
It was for me...but I think that was largely because both the rep I talked with and the manager were aware of the GPS problems. I tried doing the exchange while the rep I had been working with was at lunch and got fed the "exchanges can only be done within the first 30 days of purchase" line by another rep. I came back later in the day and talked to my original rep who brought over the manager and it was smooth sailing after that. If you can believe it, the manager even apologized for the problems I had with the phone.
Worst case, have the manager at your local store browse this forum or do a little googling and he'll quickly see how widespread this problem is. And be sure you have the stock JH7 loaded up; that was the one check that the rep did when we started talking about an exchange.
looks like I spoke too soon - 3 random shutdowns today. Now to decide if I want to try a 3rd Captivate or jump ship and go with the HTC Surround. And here I thought I was done with all my research for a year or two.
fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura
I'm glued to this thread like a good tv series ahemm. I've had the exact same issue(s), namely the random search pop-up. It drove me crazy for quite some time, I could even shake the phone without touching any buttons and the search dialog would present itself (sometimes other apps popped-up). I eventually read up on roms and now run perception b8. I ran cognition previously, but experienced 2 deal breakers issues (bluetooth and radio problems). As for the search dialog, it no longer occurs. While on cognition I did experience two random shutdowns, and I thought the battery ran down in a hurry, just a beep and short vibrate and it was deadso. If you stay with the cap, read up on perception stat.
tsachi said:
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura
Click to expand...
Click to collapse
THanks, this helps. It's good to know a) whether they let you swap for gps issues and b) whether they check really hard or flash to stock odin lets you do it.
i appreciate your feedback.
i had a bad case with best buy where i returned a broken item and they claimed it was fine... it was broken... but they said it worked okay... had to pay a fee to get it back.. now i'm kinda paranoid about returning items for "subjective" issues (i.e. not a hard brick)
Quick update to the saga....on my 3rd captivate, worst one yet. Seems to poweroff if i set it down for more than 30 minutes. I've had it 3 days and i lost count of the poweroffs around 14 or 15.
Learned they will only exchange at the store 3 times, so i was advised to call customer care and/or samsung to have a fresh from the factory handset (see the poweroff press release thread) sent to me. Thought being that if the brand new one still had problems they could still put me into a Surround at the store.
Getting frustrated, starting to look for ways to migrate my text messages to WP7.
Other bit of info, guy at the store doesn't expect any new models until Spring at the earliest.
Sent from my SAMSUNG-SGH-I897 using XDA App
So long story short I lost my phone a week ago, one with terrible gps I should add, I didn't get the standard 5 dollar a month insurance from the death star, the guy at the wireless place offered me some other option where you pay a hundred up front but the deductible was only fifty so I did it thank god.
The insurance was through protect cell. So i filed a claim and they two dayed me phone feddy ex new sim card all. So i activated the phone and what do you know it has constant, i mean extremely constant random shutdown, like every 20 minutes while the battery was over 50 percent. So i the insurance company back and what do you the had the cap on back order so instead of being able to over night me a phone I had to deal with random shutdowns for a few days.
So the new phone finally arrived today and so far no random shutdowns and I did a gps test today and it worked extremely better than ever before. Hopefully this continues. Because I did hear fresh phones are more apt to have a functionable gps.
So to everyone with some sort of issue I suggest using those one year manufacturers warranties until you get a completely functionable phone. I do understand that is a big hassle for most of us and we shouldn't have to do all that to get a working phone but imo its better then having a phone that is lacking in some of its functionability.
Now more testing on custom rom and I am all set, praying gps maintains cuz it's a dealbreaker for me
I got my replacement phone last week (random shutdowns). The replacement had 4 shutdowns in less than 24 hours, the phone I was replacing had 4 shutdowns in 2 months. Called and *****ed that the replacement was within the same IMEI range as the affected phones. They overnighted another phone without waiting for the first or second phone to be returned. Third phone is working fine so far. GPS on Andromeda 1.2 is awesome.
Yea my phone also falls into the random shutdown range sadly, but hey so did my first one and I hadnt had any problems with it. Curious do you have insurance through att or did you get your replacement through warranty?
Fortunately, I live within 25 miles of a AT&T Tech Center - right next to an AT&T Sales Store - and they always have the Cap in stock. I'm on my 4th one, due to hardware issues - all at 0 cost under warranty. They were nice enough to show me that the new phone would boot to recovery, lol.
Happily running Serendipity 5.12, and patiently awaiting Gingerbread.
Thanks to all the devs and members at xda forums for your tireless enthusiasm!
No insurance, all replaced under warranty.
well its day two and I'm now running andromeda, gps is decent but not spectacular. Scheming on an inspire now
Sent from my SGH-I897 using XDA Premium App
Held out since Dec 2010...replacement on the way
There are quite a few threads about the Captivate Shutdown issue, and actually there are a few with some good observations on how to potentially correct it, but ultimately it needs to be replaced
So, what have I tried:
1) Captivate Keep Alive: Works, but battery drain...and non solution.
2) Load Monitor: Works, not a huge battery drain...still, does not fix the underlying issue.
3) Contrary to what many have said, a custom rom/custom kernel does not fix the issue.
4) It does appear some have had success with cleaning battery terminals, and a few have stated Samsung replaced the battery terminals and it fixed the issue.
I called At&t today, 03/08/2011, they asked me for the IMEI code and what color the water damage indicators where (pink or white?). No water damage here, so white please.
They are doing an exchange by mail, since I do not live close to a repair center...I have 14-days to ship the original back. It was quick and to the point. The replacement is a "refurbished device" direct from the manufacturer. Fingers crossed that I do not experience this again on the replacement as others have.
Hope this helps someone sitting on the fence on whether or not to ship theirs back. Remember to unroot, unlag, and otherwise un-fun your phone before shipping back
Enigma
Hi guys,
I just bought a captivate from a authorized ATT dealer, it is a refurbished and I have always been lucky with refurbished products so I did not think twice about getting it. However I won't have a warranty on it, so I am starting to reconsider, thinking that if I have one that randomly shutdown, I will be stuck with a faulty phone and will lose my money since apparently nothing really fixes the problem completely.
So, I have the option to return the phone within 7 days, should I just forget about this phone and just send it right when I get it and just pick another phone. If I had a year to try it, I would keep it, but 7 days... I just don't know what to do, any advice?
Did you already try using setCPU to up the minimum frequency to 200Mhz? Worked for me and many others!
wuddersup said:
Did you already try using setCPU to up the minimum frequency to 200Mhz? Worked for me and many others!
Click to expand...
Click to collapse
No, I am supposed to receive the phone on Tuesday, but I am asking in advance because I only have 7 days to return it and for what I read on the board the problem might not show up right away. If there was a fix that unanimously worked I had no issue keeping the phone but it seems like a lot of fixes only work for a minority. Am I wrong and I missed the fix that is believed to work for most?
Why would you accept a faulty phone when you know for the same price, you could have gotten a phone w/o fault.
Refurbs are warranted for 90 days.
wuddersup said:
Did you already try using setCPU to up the minimum frequency to 200Mhz? Worked for me and many others!
Click to expand...
Click to collapse
Confused on how changing the cpu frequency could prevent showdowns since the problem is faulty ram
Sent from my SAMSUNG-SGH-I897 using XDA App
Like miami said. U should have 90 day warranty on a refurb.
Sent from my SAMSUNG-SGH-I897 using XDA App
I just recieved a refurb on warranty because my "New" Captivated had the dreaded shutdown issue. I tried SetCPU on it but to no avail. Funny thing is it didn't start happening until after the Froyo upgrade... darn closet gremlins. The refurb is an older build date than the one I purchased new and so far so good. I'd imagine that since it is a factory refurb it is up to par in specs since they recognized and addressed the shutdown issue. I wouldn't sweat it.
Well, it is a ebay purchase so the return policy is just what the seller is saying. So how would I get 90 days warranty?
Is it now sure it is a faulty ram? Would newer phone not have the problem then?
im not sure, you are going to have to look it up,
but the shut down issue only affects the older build numbers i believe.
i think... never had the issue so havent specifically read up on it.. just what i think i remember in reading though thousands of posts....
not sure what the build number was....
My build number and imei is in the range of the shutdown issue. It is a refurb from a insurance claim, so maybe that's why I don't have a shutdown problem.
Sent from my GT-I9000 using XDA App
Just my opinion!
I wouldn't even think or touching a refurb captivate from an ebay reseller unless the cost was so low that the risk was worth taking, for a couple of reasons.
I once bought a treo refurb on ebay. The first one would not receive phone calls so it had to go back. The second one worked fine initially, but the phone failed down the line several months later. I wound up using it as a pda and having another phone. Had no recourse because I got it cheap.
My Captivate, purchased from AT&T in August, developed the random shutdown problem. The first random shutdown was sometime in late November. Fortunately, since it was under AT&T Warranty, I got a replacement earlier this year that has been solid so far. But given the history of the Captivate, not only with random shutdowns, but GPS, etc., I wouldn't put any serious money into one without a warranty.
Edit: here's the info about imei numbers - http://forum.xda-developers.com/showpost.php?p=10037509&postcount=24
oh crap... i think this happened to me last night while i was on the phone....
rebooted straight to rom loading screen, no i896 or kernel boot screen...
is that how it behaves? or is that something new?
creepyncrawly said:
Just my opinion!
I wouldn't even think or touching a refurb captivate from an ebay reseller unless the cost was so low that the risk was worth taking, for a couple of reasons.
I once bought a treo refurb on ebay. The first one would not receive phone calls so it had to go back. The second one worked fine initially, but the phone failed down the line several months later. I wound up using it as a pda and having another phone. Had no recourse because I got it cheap.
My Captivate, purchased from AT&T in August, developed the random shutdown problem. The first random shutdown was sometime in late November. Fortunately, since it was under AT&T Warranty, I got a replacement earlier this year that has been solid so far. But given the history of the Captivate, not only with random shutdowns, but GPS, etc., I wouldn't put any serious money into one without a warranty.
Edit: here's the info about imei numbers - http://forum.xda-developers.com/showpost.php?p=10037509&postcount=24
Click to expand...
Click to collapse
I have had refurbished products that worked great in the past, so this is not what really concerns me. But I guess overall people seem to be satisfied with the captivate that I was willing to give it a try, even with the gps problem. At first I thought it was on the first batch of captivates so I though I was fine, but I keep hearing people having a phone bought in Jan 2011 with the problem, so I am a bit anxious.
I paid $240. It is supposed to be manufactured refurbished, so I though it was a good deal considering even used captivates were going way over 300 on ebay. But maybe I just return it without opening it after all.
That too bad because the captivate is the phone that fitted most my needs with a decent price range.
TRusselo said:
oh crap... i think this happened to me last night while i was on the phone....
rebooted straight to rom loading screen, no i896 or kernel boot screen...
is that how it behaves? or is that something new?
Click to expand...
Click to collapse
I'm not sure. Did your phone come directly from Rodgers? Are they known to have the random shutdown issue? I guess you need to find that out first.
My first phone only shut down when it was on idle, never when I was using it, and only once when it was on the charger. As far as rebooting after the shutdown, it behaved differently on different occassions, but it didn't reboot spontaneously. I would pick it up to use it, and it would be off. I would have to long press the start button to reboot.
caribbean_spur said:
I have had refurbished products that worked great in the past, so this is not what really concerns me. But I guess overall people seem to be satisfied with the captivate that I was willing to give it a try, even with the gps problem. At first I thought it was on the first batch of captivates so I though I was fine, but I keep hearing people having a phone bought in Jan 2011 with the problem, so I am a bit anxious.
I paid $240. It is supposed to be manufactured refurbished, so I though it was a good deal considering even used captivates were going way over 300 on ebay. But maybe I just return it without opening it after all.
That too bad because the captivate is the phone that fitted most my needs with a decent price range.
Click to expand...
Click to collapse
I'm guessing you don't plan to use the phone on AT&T, and maybe are not in USA? You might look into seeing if you would have warranty coverage directly from Samsung. In my life, $240 would be a bit much to pay if something goes wrong and you have no recourse. I paid around $200.00 directly from AT&T with 2 year commitment on my existing plan.
The random shutdown issue is well know to both AT&T and Samsung, and phones manufactured since about December seem to have good GPS as well as not have the random shutdown issue.
creepyncrawly said:
The random shutdown issue is well know to both AT&T and Samsung, and phones manufactured since about December seem to have good GPS as well as not have the random shutdown issue.
Click to expand...
Click to collapse
I am trying to figure out if I have some kind of warranty through Samsung. Also, if what you are saying is correct about phones made after Dec, I will wait to see when the phone was made to decide it's fate. Do you have an idea how I can know when the phone was made?
By the way, thanks for your inputs!
Well according to the samsung website, warranty is only for original purchaser. Now I have no idea how that works for att authorized dealer on ebay.
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Get it replaced
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Definitely not right. Take it back for a replacement.
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Most modern phones get hot now. Samsung Galaxy get so hot you can barely touch them when GPS is running. While I love the features these phones have, I'd sacrifice some screen resolution for better battery life and performance. Why we need quad HD screens this small I'll never know.
Sent from my LG-H830 using Tapatalk
Ducter said:
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Click to expand...
Click to collapse
My V10 gets hot fast, even when just downloading or updating apps. My G5 doesn't get too warm really at all. It depends on the phone you get I guess. It sucks. A lot of people said their V10 didn't get hot, but here mine does. I guess it's just what you end up with. I WISH they all came the same or that companies would do a little more quality control. I've returned a lot of devices in the past for different problems but it seems there is never a "perfect" one.
Sent from my VK815 using XDA-Developers mobile app
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Zaynoun said:
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Click to expand...
Click to collapse
I would put the phone back to stock. Call T-Mobile and tell them what happened, I've exchanged Samsung phones that have been rooted and tho I've flashed back to stock knox was tripped and they have never said a word about it. It's clearly a hardware issue and rooting it can't cause that, I can't say if it's policy or not but T-Mobile has always been fair with me, I imagine if the issue was in somehow related to rooting they might say something but haven't ever with me, it's always been hardware so I can't say.
Here's what happened with mine
Called them, told them what's happening and I had to pay $20 for the exchange. I had ordered mine by phone so that's the route I had to take, they mailed a new one to my local store, I went to pick it up and they inspected my original phone for cracked screen, water damage or signs of abuse, they never even turned it on to check bootloader or anything. We swapped phones and I was on my way.
This should help you also, when I originally called in the rep asked if I could send him some pictures of the phone so he could put it on file should this become an issue, which I did. I sent numerous pictures and screenshots so hopefully the next in line doesn't have any issues.
@Ducter I'll give it a try. Thanks buddy.
Lost my T-mobile G5 to the dreaded screen tear just 2 days into owning it. I'm in Canada though so I'm probably screwed for a replacement.
How to fix LG G5 Screen Split issue using Heatgun.
Disassemble LG G5 using the link below.
https://www.youtube.com/watch?v=hveXdJLJEeU
Disconnect the Wifi Cable (Black One), Rear Camera, Front Camera.
Now with just the logic board, place it on a surface that won't melt.
It should look like the picture below. Warning don't take off anything else
https://imgur.com/a/gmp9Z
Turn on your heatgun and apply left right motion only concentrating on the cpu metal plate for around 15 seconds.
Do the same thing on the opposite side of the cpu plate.
Let it cool down for around 10 minutes.
Put it back together and it should work.
I did it atleast four times, first time it worked but failed after few minutes.
Second and third time was not working at all.
The fourth time I did it, it was working.
It's been a while and it still going.
Credits to the poster.
http://bit.ly/2f1knOL
****please disregard. Figured it out. Looks like six screws holding in the logic board also.
Thanks for sharing. I went to the original post and thanked there also.
I'm stuck trying to remove the logic board. I can see how the front camera comes off very easily. I can't find anything that looks like a black cable for wifi. Also can't figure out how to remove the rear camera. Any pointers?
Thank you in advance.
As We Knw ... The LG V10 might have the same bootloop problem as the G4
However now we are hearing that Alot of the LG V10 users are suffering from the same issues with the bootloop as owners of the LG G4 suffered. Many owners of the handset went onto Twitter and Facebook to vent their frustration.
It is said that the only fix that has been effective to date is to put the handset into the freezer or put it in an oven with the oven on minimal heat. It seems that pulling the battery or doing a factory reset doesn’t help.
Unlike the LG G5 where owners only suffered from boot loops in the earlier batches, this time around it has been said that the problems with the V10 arrived ten months after the release of the device. The only good news is that the handsets are under warranty.
"Lately, many of us experienced bootlooping devices. LG had a similar problem with the G4 and it took months until the acknowledged the problem officially and offered uncomplicated repairs. Talking to LG they said it was not yet publicly released that there was a problem with the V10 too "
see on Reddit : https://www.reddit.com/r/lgv10/comments/4yao1s/v10_bootloop_please_report_in_this_sticky_thread/
so if u want sign this Petition : https://www.change.org/p/lg-electro...=des-lg-petitions_share-no_msg&fb_ref=Default
With all the reports of bootloop, it sure seems like more than 5 people would've signed the petition by now!
Sent from my LG-H901 using XDA Free mobile app
mine too . hardware failure. sudden death. i tired putting it in the freezer for 24 hours like i read on one thread and it worked. but after few hours went back to its final death ;(
I'm curious If motherboard was exchanged after Boot Loop is the problem solved or should I be aware of repeating the problem in the near future
Mine just died too after a year. Stuck on LG logo and won't boot.
H960AY model, MB replaced under warranty
Mine just died yesterday, two months out of warranty. I was a moderate (about twice a month) user of battery waster too (which will get a phone hot).
It happened seemingly out of nowhere too. I had it charging for about an hour unplugged it and launched Monster Legends and the screen went black. I had to unplug the battery to get it turned on and then it started looping. It wasn't even hot, it was warm but no where near what it has been in the past.
I put it in the freezer for 5 minutes and it worked briefly after so I figured it was the dreaded boot loop.
I went to tmobile and they gave me 200 credit (they were aware the phone was broke) and I was able to jump to the v20 for 100.
Seeing as the specs are nearly identical it wouldn't be too far out to say that this phone has enough similarities that the G4 problem jumped to the v10.
My manufacturer date was Nov 2015, LG didn't officially acknowledge the soldering issue of the G4 until Jan 2016 so hopefully those of you with a manufacturer date past Jan 2016 will be safe.
Only reason i picked the v20 is because of the capacity, low amount of junkware and removable battery. If it wasnt for that i would have gone back to Samsung, I might still do that when the note 8 comes out.
What really urks me is that the problem came out of left field without any warning so I wasn't able to backup if I needed to. Fortunately google backs up my media automatically so it wasnt a huge loss for me.
Sent from my LG-H918 using XDA-Developers Legacy app
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
Dakotahorse said:
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
Click to expand...
Click to collapse
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
Lazarus65 said:
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
Click to expand...
Click to collapse
I got it back in less than a week, they had it repaired and shipped back out teh same day it arrived lol
Sent from my SAMSUNG-SM-G891A using Tapatalk
Interesting I've heard horror stories about people turning their phones in and then having problems getting status updates or having to wait a month (or longer) to get the phone back.
Of course at the same time people are more likely to complain about it than to compliment.
I was going to send my v10 in but I decided to turn it in to mobile broken and get 200 credit so it ended up costing 104 to update to the v20. I just couldn't afford to go without a phone for a week let alone a month.
Sent from my LG-H918 using XDA-Developers Legacy app
To freeze or bake to revive from bootloop?
Hello everyone, i just received the bootloop of death on my v10 3 days ago & i am seeing where the home remedies worked for many people. I am going to stick a new, fully charged battery in my phone & then try one of these remedies. I need it to stay on long enough to back up my 2,500 photos... does anyone know if putting it in the freezer or oven makes it stay on longer than the other? & also how long did you freeze/bake your phones?
Any advise would be greatly appreciated!!!
If the faulty solder connection is really the reason why this happens I would imagine baking it could potentially actually fix the problem by melting the solder to make a solid connection.
A buddy at work fixed his playstation by setting a blow dryer to hot and putting it on the solder I am not sure where the loose connection is so I wouldn't know if this method would work without knowing where to aim it.
The freeze method works but it worked for about 5 minutes for me but I only put it in for 10 minutes so it might work longer if you put it in longer.
I would just be careful with the bake method and make sure you take out the battery! Also wouldn't put it up too high.
Sent from my LG-H918 using XDA-Developers Legacy app
Thank you i am going to try putting my phone in a ziplock bag & placing it in the freezer. After 15minutes i will insert the battery & try to turn it on while it's plugged into my computer & if it works i'll leave it plugged in while in the freezer to do a backup. If not i plan on putting the motherboard pannel in the oven...
Will be my last LG
I got the bootloop of death late last month. After reading about baking and freezing stories, decided to no bother, stored most things on the SD card anyway. Changed all of my account passwords to be safe. Got it in November of 2015. Verizon was no help. Called LG, said they had extended the V10 warranty by three months from the build date, which means that I missed the cut off by three weeks. Fortunately I have a SquareTrade warranty, got it fixed in less than a week. Also had them replace the screen because of the screen burn/retention issue. Probably my last LG, there's no excuse.
I've just got mine back. after the warranty the phone just froze and and restarted and then it doesn't go anywhere after boot screen. I've sent it to the service center and it is out of warranty and they said it was the MainBoard that need to be changed and that thing cost a lot, luckily, there's this super cool lady from the Philippines and from that invoice after receiving the faulty device she' said that for you to save i will mention here it is still under warranty and "wallah" got the phone back mainboard replaced and paid nothing.
Since it seems to be heat related I wonder if qc2 is a contributing factor since qc2 cannot adjust power output instead the extra juice is dissipated as heat.
Both g4 and v10 have quick charge it's interesting these are the two phones affected by the issue the most.
Sent from my LG-H918 using XDA-Developers Legacy app
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
Does anybody suffer bootloop after he/she changed motherboard ?
neptun2 said:
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
Click to expand...
Click to collapse
Yesterday I came across two LG V10s that had bootlooped. Both were H961N models and doing a quick check by using its IMEI, I found the manufacturing dates of both the phones being October and November of 2015 respectively.
Mine is also the H961N but produced in January of 2016. Fingers crossed.
I just got mine back today. Looking at the email they sent me about the phone it was a capacitor that failed. Before sending it in I put the phone near a fan with the back cover and battery removed and it booted up for a second before dying. I am also out of warranty by a year and they still took it in for free. Just leave the date blank. So the freezer method does work, but it has to be kept cool or it will shut off again.