I am having issues with my Captivate's micro-USB port being loose. This is my second Captivate, and although it's still under warranty, the first one was RMA'd with the same issue. I never drop the phone while charging, etc, and I've tried multiple chargers so I really can't see why this would be happening. Both phones were 1008 versions, not sure if the 1008 is known to have this issue, or if I just have horrid luck. If anyone here can solder / fix the phone, I'm hesitant to go to AT&T again, as last time they made me go to the store and have the person working there verify that the USB port was not broken (luckily it still charged if you held it a certain way, and even more luckily I was able to flash stock before returning it!). Anyways, this phone is a refurb, and I did call and almost get it replaced as soon as I got it, as it had this issue slightly upon arrival, but decided it would be a hassle. It's only been about a month since the RMA, so I'm pretty sure that if I try now, they're going to get very mean about it, and possibly try and send me a bill for the phone, not to mention, the guy at the AT&T store will probably think something is up.
Any ideas are welcome, I love my Captivate, and I was just getting into develping on XDA :S
Sent from my Cappy using XDA Premium App
I actually found a fix to my issue. I actually was looking at it one day, and figured that in theory, it should be easy to fix, so I (CAREFULLY!!!) took a small knife I had and gently bent the inner part of the port up just a tad (it looked like it was too far down, and yes, I know it's supposed to be far down, but not that far), and it actually worked perfectly.
Thats weird... It kinda has to be what you're doing with it, since mine doesn't even have an irregular slight wiggle.
Obviously it could be just your luck but i doubt it.
edit: and who cares if the att dude thinks somethings up... its your $500..
Like I said, the second one actually had the issue upon arrival, but it was barely noticeable (the USB port would work, but if you moved the phone a lot, etc, it'd disconnect, then reconnect). I called in and talked to them, but decided not to RMA because it'd be a pain (in hindsight I should have...), and the problem just got worse.
Is the port internally lose? Or just when you plug a cable in it wiggles alot? Ive heard about people stretching the casing inside the port from alot of flashing (plugging in the usb). But if the hole port moves inside the phone thats no good lol. You should try to locate a nearby device service center and show them the problem and make sure you walk out with refurb thats fine. Dont worry about the people at atnt questioning it. Hell I use to walk in and just say "gps dosent work" and they would switch it out no questions.
What you said makes sense, the port looks like it's pretty sturdy, it's just that the cable wiggles a LOT, and it makes it hard to get it to even register.
I had the same issue but a new cable solved it
Sent from my samsung captivation
erraz said:
I had the same issue but a new cable solved it
Sent from my samsung captivation
Click to expand...
Click to collapse
I also had this issue, i opened up the stock Samsung Cable end to find that two of the four wires had insufficient strain relief and broke off at the solder joints
Oddly enough I had issues with the first cable as well, but I replaced it, and have tried others from my current.
Related
Hi All, I've down a fair bit of web searching but haven't found a reason as to why this would be happening. So here goes:
Basically, I bought the Asus P525 when it was about 9 months old, and after about 4 months it decided to flash this up on my screen - Invalid or Missing Sim Card. It seemed to fix itself, however, and I had another week of using it. Then, it did it again, and fixed itself again shortly after, but it wasn't long before it was dong it so often that the phone became unusable. It would flash that up, and usually stay that way, it would become a rarer thing for it to fix itself. So, back to my crappy old nokia with half working buttons I went, telling myself I should ring an Asus repair center and talk to them about it. Anyway, a couple of months later I got around to ringing them, they told me they'd probably have to replace the mainboard, and it could cost me more to do that than to get a replacement phone. Not very impressed as I was, I decided to boot the phone back up, and amazingly it worked again, and gave me another week of usage before packing it in. Now it's stopped working, so I tried different roms and different firmware, to see if that would fix it... nope.
So here I am. Anybody experienced this? Any idea what I can do? I don't have heaps of bucks to throw around on phones, I really like this phone except for this obvious problem, so would like to keep using it. But I don't think the future looks bright for it
Any help is extremely appreciated.
Thanks
Matt
Seems I've asked the impossible...? Anybody have any ideas? I'm going out of my brain trying to work this one out...
Matt
It seems noone in this part of the forum likes to answer questions I'm afraid.
As to your problem, it's likely a hardware fault and theres a loose connection betweeb SIM and phone somewhere.
You could try cleaning the contacts with an electrical contact cleaner solution sprayed on a cotton bud and wipe the pins that sit on the SIM.
Maybe you could also try using a needle underneath the pins and gently pull them up so that they make better contact with the SIM (maybe some are bent).
Bear in mind, I have no experience with this device and the sensible option would be to take it to a repair shop for service.
Hope that helps.
yeah I know what you mean
Thanks for the suggestions. I have tried to bend the pins up but that didn't work. I haven't tried cleaning the contacts... sadly though I think that may not be the issue. I'll definitely give that a go, I'll try just about anything, because obviously if I can't get it to work it will just sit in my girlfriend's car so she can use the maps and camera on it. Seems such a sad waste really...
thanks again for your help
Matt
I just powered it up, and it's working again. God knows for how long though... could it be a battery or cpu issue?
So I don't know if it's my ROM, my phone, or what, but I've tried 3 pairs of earphones, and sound only comes out of the left earbud. When I push down on the headphone jack I can sometimes get it to play faintly through both, but usually not. I'm putting the earbuds in all the way, they just don't seem to function. I treat my phone very well, and this really sucks, since I bought it for the music player mainly. Do you guys think AT&T will replace it? (After returning to stock, of course) or am I out of luck? Also, the water damage indicator shows no signs of water damage, and the phone itself looks great, since I usually keep it in a silicone case. I'd really appreciate any insight into this problem. =\
Thanks in advance.
**also, I'm running the newest version of Darkyy's Raw steel.
Silly question: Have you checked inside the headphone port for lint?
This happen to me with a phone once. Took me 2 weeks to figure it out. Since my phone was in my pocket all the time I had apparently gotten some lint in the port and packed it in tightly when I next tried to plug in some headphones.
ageros said:
Silly question: Have you checked inside the headphone port for lint?
This happen to me with a phone once. Took me 2 weeks to figure it out. Since my phone was in my pocket all the time I had apparently gotten some lint in the port and packed it in tightly when I next tried to plug in some headphones.
Click to expand...
Click to collapse
Yep... Still nothing I notice that when I push down on the headphones farther than they "stick" I can get sound to play through both earbuds... huh...
Have you tried the earbuds that came with the phone?
The phone has a one year warranty, so if something is wrong they will replace it. But why mention the water sensor? Did it get wet at some point?
Of course AT&T will return it, if you bought it from them...?
OK guys, just an update....
So I called AT&T and put on my innocent, "what can haz root?" persona, and after a quick runthrough with a CS rep ("What's a factory data reset?") they issued me a refurb captivate under warranty. Just so everyone knows, this IS covered by the warranty, assuming you didn't do any physical damage to the phone.
As for the headphones, the left earbud on the stock ones went out after 4 months. They were freaking nice while they worked, though. =\
Thank you all for your suggestions and input.
I am now experiencing this issue for the second time. The first time it was under warranty so I just sent it off but now it's been over a year and I don't think they'll fix it.
For me it seems like my earbuds are what's causing it. They're really nice Shure brand earbuds with a pin for an in-line mic. I find that when I use them in certain jacks I have to pull the plug out a little bit to have them line up correctly without the sound getting super distorted. I think they're knocking something out of place.
However, since the earphone jack has been shot the second time I have a larger problem, the ear speaker is no longer working. Seemed to happen at the exact same time.
Anyways, I think I might get a OneX after this summer so I'm willing to crack this thing open. Any ideas as to what could be the issue?
So my USB port is being a little temparmental. It likes to charge only in a certain position. When playing music it does the same thing. Odin same thing. YOu get the idea. Obviously a loose connection inside the phone. Anyone every rip one of these things open and resolder this component? It's only a matter of time before it fails completely so I figure if no one else has done it I might as well give it try. Either that or get more batteries and a charger but that might hose me for Odin!
Have you verified it's not the cable? I had to replace one due to weird connectivity issues.
Sent from my SGH-T959V using XDA App
While your USB port still works, you should probably Odin a stock ROM and send it back to T-Mobile.
It would suck if your USB port completely died and T-Mobile won't replace your phone. It happened to one of the members on this forum. I forgot his name though.
Cables not the problem. It's the port itself. As far as TMOB goes no way to send it back to them. I got out of my contract a month and a half ago and switched to ATT. I like taking stuff apart and trying to fix it so worst case I try and kill the phone. Best case I fix it. Just looking to see if anyone here has ever ripped this thing open. Advice or tips would be great. Obviously I'm not to worried about voiding the warranty.
You could try the Vibrant and i9000 forums, I guess? The Vibrant community has opened their phone to install a FFC, and they might have come across the USB port. It might be similar to the SGS4G.
Just a suggestion. *shrug*
bkoon, that is a really good idea. i the vibrant and 4g have the same chasis, i think. you should be able to follow the video guides on how to add the ffc to the vibrant and be able to resolder the usb port. but you have to be careful with the soldering (im not sure how good you are with it), that could short circuit some things in the phone.
Thanks for the suggestion bkoon. And jager I know how to solder pretty well. Hopefully get around to it this weekend.
bkoon1218 said:
While your USB port still works, you should probably Odin a stock ROM and send it back to T-Mobile.
It would suck if your USB port completely died and T-Mobile won't replace your phone. It happened to one of the members on this forum. I forgot his name though.
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That would be me. I managed to hold the plug just right long enough to stock get to KD1, and the second trip to T-Mo was successful. $20 processing fee, and the phone arrives tomorrow.
Back when I had a Blackberry Curve, I found a shop to replace the Mini-USB for about $65. That was my next step.
Please let us know how it goes! I'm sure we're curious as to how the insides will be like.
Good luck!
brutuspa said:
That would be me. I managed to hold the plug just right long enough to stock get to KD1, and the second trip to T-Mo was successful. $20 processing fee, and the phone arrives tomorrow.
Back when I had a Blackberry Curve, I found a shop to replace the Mini-USB for about $65. That was my next step.
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Click to collapse
Glad to know things worked out for you.
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-4G-Teardown/4977/1
I know Google is tough to use sometimes so I thought I'd help
avrillapete said:
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-4G-Teardown/4977/1
I know Google is tough to use sometimes so I thought I'd help
Click to expand...
Click to collapse
I've used ifixit numerous times. Fixed my laptop and my friends laptop. Thanks for the link though I would of never been able to find such a site on my own. Must be great to be that smart.
Anyone else having issues with the mSd card slot?
Plug a card into mine and it makes a sound and works, knock the device or touch the card and it makes the unplugged sound and disappears..
Looking into the port the pins look like they are at a bit of an angle and the plastic slot moved a bit, a few of the screws weren't exactly tight so I gave them a quick tweak, the slot itself doesnt move anymore but the problem persists..
I've raised it with MS support and they are doing an advanced replacement but didnt know if anyone else had seen, had or heard of this before, I'd put it down to a build quality issue tbh..
Just hope they dont say its not covered as some of the screws have a bit of silver showing where I tweaked them, didnt take it to bits or anything depends how anal they are I guess...
Nope no issues.
I have seen a few people show images of obvious user damage they claim as magically appearing that Microsoft did returns on. You should be fine.
Had that same issue on mine; if I held the card in with my fingernail it would work fine, but as soon as I let go it would come out just enough that it would disconnect. Microsoft exchanged it no problem. My only issue was the support rep told me to send back all accessories, yet they only shipped me a lone Surface, with no charger! When I asked another support rep about it, they said that the accessories ship separately, which means I received my Surface overnight, but had to wait a week for the charger.
Yes, I had this issue on my previous surface. I got an exchange on it, as it randomly stopped booting a few weeks ago, and I haven't noticed it on my current one.
As long as I'm not the only one then, I did try a few different cards so knew it wasnt that, its not like I use the card much atm but its nice to have the extra space seeing as I dont have a bloody drop box app yet
Guy I live chated too at Surface support said just send the Surface back without any of the accessories, then rang me a few hours later as there was a problem on the system and then went through it on the phone, if only Samsung support were as good with this Slate 7 I have :/
Anyways replacement should be in the building shortly, it left the local UPS depot just before 6am, not sure how much use I'll get out of it tho as the charger is sat at home and I didnt even think about it until I saw the post above...
New device 50% power, that'll do, installing updates now, d'oh, battery will probably be dead by the time its done, it sbeen going for an hour and is installing 4 of 18...
Replacement sd card is a much better fit, doesn't wiggle in the slot at all and doesn't disconnect when you touch it..
However I might have a different problem now... :\
bump... anyway to fix this without an exchange? going back to school tomorrow and the closest MSoft store is 2 hours away (Tucson --> Scottsdale). The MSD is def loose and it constantly is disconnecting. pain in the ass when trying to listen to music.
my current solution is I stuck a tiny folded sheet of paper in between the msd and the tablet to try and hold it in place. so far so good, but its only been a few min...
eeisner said:
bump... anyway to fix this without an exchange? going back to school tomorrow and the closest MSoft store is 2 hours away (Tucson --> Scottsdale). The MSD is def loose and it constantly is disconnecting. pain in the ass when trying to listen to music.
my current solution is I stuck a tiny folded sheet of paper in between the msd and the tablet to try and hold it in place. so far so good, but its only been a few min...
Click to expand...
Click to collapse
I did mine on an advanced exchange so wasn't an issue for me, meant putting a holding charge on my card tho, not sure if that's an option..
Well I have been a owner of a LG Nexus 5 for the past (almost) 2 years now, in fact I am coming to the end of my contract very soon and will be able to either goto another company or get a new phone.
Anyways, sometime ago I experienced a problem with my microphone and external speakers not working, or at at least some of the time... After a bit of research online I found out my problem was related to a connection inside the phone that connected the bottom assembly to the main board at the top of the phone. It required me to remove the back panel and a few screws to remove the plastic cover, but the poster suggested putting some tape on top of that connection to hold it down more firmly to the socket it connected too. So I did this. I put some black tap (electrical tape cut to fit.) on top and then assembled the phone again. Viola, It worked!
Well, a short time after I decided that I wanted to update my phone from stock kitkat (4.4.4). Always been curious about custom ROMs and gave Cyanogenmod a try. Not only that I got bold and tried the nightly releases of the new marshmellow update. After some time I started experiencing things not working, like the camera, and a lot of freezing, hang ups and random reboots (not so much the reboots as the constant freezing). Often I couldn't get anything on the screen or the phone to respond from a locked state and when I did, often the phone would lag so much, that doing anything would take a long time and proved to be impossible.
I started thinking it was the nightly releases as the source of my problem and just kind of shrugged it off and figured "they will eventually fix the problem". I kept this thinking for quite some time. But it occurred too me one day that something else was causing the issue I was facing for the simple fact that the lag started showing up in the recovery mode (also custom) and a lot of times would continue to show up after I rebooted my phone. Hence, would rule out any 'software' issues I was facing.
I began to think that my problem was hardware. Maybe it was just time for a new phone. But still months away from the end of my contract, this meant I would have to pay off the 'problematic' phone first before getting a new one. I really didn't like that idea. So while looking into this problem, in a last ditch effort, I opened my phone again. Dunno why but I also decided to get rid of the tap on the connection I tried to fix before... I popped off the connection there and had a look at it. It didn't seem damaged in any way nor did the socket. Strange as it was I put that connect back in the socket and put the cover plate back on making sure not to torque the screws and assembled everything back up....
Now the mic and ext speakers work just fine and the phone is working like I just opened the box and took it out for the first time. And I have not once seen any problems... I understand what's happening here... still just wanted to share that for it was definitely weird or what?
https://drive.google.com/open?id=0B0pUNVcVRCJ7MThMc0NHLUNkSEU
Sorry about the link, only way I can upload an image.
Just so there is no confusion... an image of the effected area, inside the phone. The arrow points to the connector and more importantly the area of the connector that seems damaged. If I press lightly where the arrow is pointing on this image, the assemable at the bottom (speaker/mic) will work, indicating a loose connection. Although after visual inspection, I cannot see any damage to connector or the socket. I suppose the only way to really "fix" the issue is to order a new part. As stated previously, already tried tape on the socket to help hold it down, but that seem to cause just as many issues with the phone performance. Any other suggestions?
When ordering a replacement part, you need to be careful because there was another XDA member replaced the same part with a cheap 3rd party solution and the phone would not charge until he replaced it with an oem part.
http://forum.xda-developers.com/google-nexus-5/help/to-buy-usb-charging-port-flex-cable-t3314357
Does anyone else have issues with there ext. speaker and mic not working?
An update on the phone;
back to square one. My ext speaker and mic will not work. And that socket has something to do with the LCD connection on the screen as it will black out if just the right area on the back of the phone is pressed. Only way to revive the phone is to long-press the power button for a reboot. Then will come up fine but speaker and mic still do not work.
audit13 said:
When ordering a replacement part, you need to be careful because there was another XDA member replaced the same part with a cheap 3rd party solution and the phone would not charge until he replaced it with an oem part.
http://forum.xda-developers.com/google-nexus-5/help/to-buy-usb-charging-port-flex-cable-t3314357
Click to expand...
Click to collapse
Wow, that sounds pretty low level tactics of LG... just shameful really, but not hard to believe these days...
Quite honestly, I am just going to replace the phone. Think I got a pretty good run out of it and think its pretty well time for an upgrade. Anyway, for the reason I got the phone, it wont matter the speaker and mic don't work. Just going to use it for development and it will be a good test device.
Oh an this post is related to this thread so I thought I would link it for it may help someone else facing similar problems....
https://forum.cyanogenmod.org/topic/125227-nightly-cm13-releases-make-my-nexus-5-very-slow/
I'm not sure that LG had anything to do with the low-quality replacement parts.
If I were you, look for a n5 with a smashed screen that is suitable for parts.
audit13 said:
I'm not sure that LG had anything to do with the low-quality replacement parts.
If I were you, look for a n5 with a smashed screen that is suitable for parts.
Click to expand...
Click to collapse
Good idea, except the iphone is the most popular phone around here ... find it pretty hard to find one, been looking. But thanks.
I have seen quite a few busted n5 phones in Toronto. I have managed to get working phones with a smashed screen for as little as $30 which is rare for Toronto. Average I pay is $40 to $50. For this price, I either use the phone for parts in several phones or I get third part screen from Aliexpress for around $40 CAD.
I just want to update this as well...
I am fairly certain (now thinking about causes) its not really a design flaw, but more so because I frequently sat on my phone when it was in my back pocket...
audit13 said:
When ordering a replacement part, you need to be careful because there was another XDA member replaced the same part with a cheap 3rd party solution and the phone would not charge until he replaced it with an oem part.
http://forum.xda-developers.com/google-nexus-5/help/to-buy-usb-charging-port-flex-cable-t3314357
Click to expand...
Click to collapse
It was not me but I had that same experience. Replaced with a cheap oem and it didn't charge after that.
I found out why. The charger usb socket was not connected to anything ! Unbelievable! It lacked the black plastic backing for that part of the cable to connect to.