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My email of disgust to HTC........

Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
This is my fifth (yes, 5th) email to you on this matter and you have not yet bothered to reply to me.
I am now disgusted with the (lack of) support offered by HTC and I will NEVER recommend HTC to anyone. How on Earth can you get away with simply ignoring your customers? This is no way to treat loyal customers who have purchased at least two other HTC devices in the past.
My original complaint related to the, by now, well reported missing video drivers issue on my Touch Cruise mobile phone. But, to be honest, that was more than seven months ago and I am now so disillusioned with HTC I am unlikely to ever purchase another device from you again for the followin greasons:- a) for completely failing to take my concerns seriously, b) for failing to deliver on promises made in various forums that a software fix would be released, and c) for failing to deliver a WM6.1 update for the Touch Cruise that HTC also promised to provide.
I usually, at this point in my emails, request a response from you but experience tells me that is unlikely to happen so I send this email simply in the hope that someone at HTC will at least read it and understand that your company is alienating many of its customers by simply ignoring their requests for support.
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I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this

Hopefully your tantrum-email made you feel better, but you're beating a dead horse... Nothing will change, accept it and move on.
If you purchase an HTC-branded device not through your carrier, you are completely on your own support-wise. It's nice that HTC offers such a variety of handset choices, however, it would be better if they would also expand their support offerings.

seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days

That changes nothing on the fact that they never reply on a email on there official support line.
They have to change a lot here.

gadgetgaz said:
Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this
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Well if its any consolation to you..i have yet to come across any device manufacturer who provides good customer service...and i have used models from three different ones they are all the same...
Cheers

ahmedmohsin said:
seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days
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Click to collapse
Yep, I tend to fire from the hip sometimes. I did say though that I realise I shouldn't have posted it.
Regarding the fix/update, I really, really hope I will be eating my words but I'll believe it when I see it!
Anyway, like Borizli says, my beef was about the failure to respond to simple email support requests rather than the driver issue.
Let's all keep out fingers crossed for an update that does what we are hoping for

I bet there are htc engineers and developers on this forum as well. And they should be long aware what we really need from their products. It's just the company policy and their management team don't put effort on it. To be honest, htc is still growing bigger and bigger with lack of support. it seems they can always get away with it.

Useless
you can write thousand e-mails and you'll never receive a "intelligent" reply.
The strategy of HTC is to develop new PDA's without take care of the previous one.

VZW Knows, also update notification

Hey guys, long time lurker, first time post here.
I just got off the phone after a nightmare of random reboots and so on and so forth. VZW send me a text today saying an update to my phone was available. Thinking I'd find out if it was simply to disable mobile tether or not I called in. The tech was surprised, but said he did see the notes on my account that the message was sent.
He said it was NOT 2.3, but another maintenance release, approved today for push tomorrow. All of this can be dismissed, however he did say something quite interesting. He said he couldn't fully help me because my phone was rooted. Obviously I denied that, and he said look man, I know it is. I said how? He replied that he could see that I was running DASbamf 2.1, which I am. Explained that it was part of the new system for the 4g phones. Believe me or not, I just wanted to put it out there that VZW can apparently tell, his words were that more than likely, it's pulled from when the phone is activated. Has anyone else heard of either of these? This is also posted on droid forums, just putting that out these to avoid the duplicate talks.

I always thought they knew, just can't do much about it. However, if they start using that information to deny certain services, it would be a major problem.

We need one of the nifty Verizon employees that frequent here to comment on this.

that is interesting. In theory, they could use that to deny warranty claims.

or the devs could just change the listing and fake the rom info right?

Well, thats my thought / hope. He read right back to me saying I was running a custom rom. I got to talking with him and he admitted he was rooted as well, and additionally stated that as a whole VZW doesn't pursue the issue. it just tripped me out, that he read it out. He had a very "don't bull**** me" tone. haha

tricky verizon.... they are catchin on!
if their phones didn't come with so much bloatware i wouldn't feel the need to root.

The screen cap was from today, obviously. What do you guys think of that?

son0fthunder said:
The screen cap was from today, obviously. What do you guys think of that?
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i think you need to charge your phone

i think you should download that and drop it on xda early for all of us.

I agree,I believe a charge is in order
1.21 giggawatts Thunder™

nrfitchett4 said:
that is interesting. In theory, they could use that to deny warranty claims.
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Anyone dumb enough to return a rooted phone deserves to be denied.
Sent from my ADR6400L using XDA App

Haha, all warranty-implications aside, that's pretty cool that he could tell you what rom you were running.

Jcase has said before that they can tell, a big give away is you radio/baseband version. Do they care if you're rooted? Probably not unless your stealing services ,in which they are starting to act on and try to eliminate.
I root because I like to tinker with computers, I like the customization and speed that rooting gives us.
No flame please.
Sent from my ThunderBolt using XDA Premium App

son0fthunder said:
Hey guys, long time lurker, first time post here.
I just got off the phone after a nightmare of random reboots and so on and so forth. VZW send me a text today saying an update to my phone was available. Thinking I'd find out if it was simply to disable mobile tether or not I called in. The tech was surprised, but said he did see the notes on my account that the message was sent.
He said it was NOT 2.3, but another maintenance release, approved today for push tomorrow. All of this can be dismissed, however he did say something quite interesting. He said he couldn't fully help me because my phone was rooted. Obviously I denied that, and he said look man, I know it is. I said how? He replied that he could see that I was running DASbamf 2.1, which I am. Explained that it was part of the new system for the 4g phones. Believe me or not, I just wanted to put it out there that VZW can apparently tell, his words were that more than likely, it's pulled from when the phone is activated. Has anyone else heard of either of these? This is also posted on droid forums, just putting that out these to avoid the duplicate talks.
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Click to collapse
Hi. I just bought a Thunderbolt after having problems with Sprint. I was told the same thing and when I mentioned it in the forum from a thread I posted, I was called a liar, among other things. I was told, as you can see from my post, that they also know every site you visit and whether you are paying for the Mobile Hot Spot. Sorry to hear your story, but glad that it validates what I was told from Sprint.

Schedonnardus said:
i think you need to charge your phone
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That was a great reply!! Hilarious!
Sent from my ThunderBolt using XDA App

I do it to get rid of crapware
Sent from my ADR6400L using XDA App

Well I'll just jump on over to Sprint if they terminate my contract! The developer support is the reason I have an Android phone. I'm sure the devs could come up with something to block this though.

Honestly... I think terminating contracts over rooted phones would be one of the dumbest moves a cellular company could make.
It takes a certain technical know-how to root a phone, even with "easy root" phones such as the Google Nexus series. These technical people are also the people that are likely to be in positions of IT buying power in major organizations. If one of these people were to loose service over the rooting their personal phone, they may make the case to organizational management to move the organizational fleet of phones away from that carrier. In turn, the termination of one contract leads to the eventual termination of an entire fleet of phones. This "Mutually Assured Destruction" scenario prevents the cellular carriers from taking any large scale averse action against rooted phones. Furthermore, these technical people frequently talk to each other through rapid dissemination means (i.e. these forums). This sets up another scenario where the cancellation of one person's service may lead to the loss of many current and future subscribers.
These two factors leads to an environment where rooting is tolerated but not encouraged by the carriers. Carriers do not want to encourage rooting because it allows people to get rid of money making applications (i.e. City ID). However, they can not take averse action against rooted phones as that would launch the "mutually assured destruction" scenario discussed above. Carriers have turned to the method of locking down the phones as much as possible to prevent casual rooting of the devices. However, once a device is rooted, it is out of the carrier's control.

I fell asleep shortly after this thread was posted, I will however post updated pics once phone is charged.

[Q] Class Action Lawsuit against Samsung? (Pseudo Reset, Push Notifications etc.)

Hi,
I have been an i9003 user for a long time now. But, since I bought the phone I have been constantly having problems with it. I have taken my phone to Samsung service several times for problems such as unable to sync push notifications, GPS not working, dead display, bad lock key and recently the boot loop also known as the pseudo reset problem.
All in all, I have made around 10-12 trips to several service centers in Delhi, India. Finally to my surprise, Samsung told me that they'll not service my phone as they thought it was working fine and all those problems are actually added features on the phone.
I have also seen a good number of users on this forum constantly having such problem (especially the pseudo reset and push notification) . Therefore, I thought why not ask the i9003 users here, Can we file a lawsuit against Samsung in India for such a phone with inherent hardware problems? If yes, how can we progress with it?

surely go ahead.

vishal24387 said:
surely go ahead.
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I think what he meant was start a class action lawsuit.
Sent from my GT-I9003 using XDA

Yes, I meant a class action lawsuit. I have already tried sending them letters and emails but they don't respond. Moreover, problems like pseudo reset, bad GPS and internal SD failure are signs of bad quality hardware. (causing loss of crucial data and contacts)
Plus I have suffered a lot from their bad service and poor management. This was my first high end device (at least for me) but it shattered all my hopes and I believe it is the same for a lot of users here. If all of the users with these problems come forward, it will substantiate our claims and maybe we will force Samsung to do a call back for this device. (which might also help all the people who are out of warranty and can't afford the expensive replacement of the MB)

yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.

tamoghno said:
yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.
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I am taking about a class action lawsuit, which will involve all the users having these issues.

Ulfric said:
I am taking about a class action lawsuit, which will involve all the users having these issues.
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count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.

Wahaha123 said:
count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.
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Thanks for showing interest, but I am looking for i9003 owners in India with hardware issues and unsatisfactory service. (maybe advantageous to owners in other countries if we get a judgment in our favor)
I believe we should not settle for cheap hardware as we paid a good premium for this device. The issue of pseudo reset is happening to almost every other user and may happen all of a sudden to any user causing loss of messages, contacts and settings (also FC in many apps).

Hell Yeah!!!
I am with you.. But How to proceed? Have u talked to any lawyer?

Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..

Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).

kajal_palpara said:
I am with you.. But How to proceed? Have u talked to any lawyer?
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ivAnash said:
Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..
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Click to collapse
One thing I know for sure is that they won't give you any refund or replacement through the service channel. Their service managers are like collection agents they'll even harass you so that they don't have to give you a refund/replacement.
I sent them a legal notice more than a week back but haven't heard back from them. It's been about three months since I am pursuing this issue. But, I am yet to file a complaint in a consumer forum.
As I said earlier a class action lawsuit will substantiate everybody's claim. I'll try and get some professional legal advice and get back to everyone of you through PM. Thanks for showing support!
santoshsadani009 said:
Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).
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Thanks for the link, is it an official consumer court discussion forum? All, I have seen is people making complaints without any follow up.

Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.

Ulfric said:
Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.
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Click to collapse
If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.

santoshsadani009 said:
If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.
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Click to collapse
I am actually filing the case in my local consumer redressal forum. You can still support the case by providing a written statement that you face the issue. I'll attach it with my documents as a proof and will ask for proper compensation to all the affected users.

[Completed] [Q] Camera kitkat 4.4.2 problem

Zenfone 4.5 from ASUS. Kitkat 4.4.2.
Camera does not work. Screen buttons do not respond, does not respond when I try to take a pic, also does not focus, ever. The only thing I see on my screen is some blurry caption of whatever is in front of the lens.
Tried turning power on/off, factory reboot, updating Kitkat, using the installed version, all different AF settings, installing different apps to replace stock camera application, etc etc etc. I read on a few other forums that this is a kitkat problem on the Zenfone.
I'm pretty angry to have bought this piece of crap, to be honest. Out of the box the camera malfunctions... come on....
Is there anyone who could offer me some advice before I go to an Asus service center and make some poor deskhelper wish they called in sick that morning?

Hi
Thanks for writing to us at XDA Assist. Unfortunately I can't find any information relating to your problem here on XDA so there's really no way we can help you. I think you'll have to have it inspected by ASUS. Just remember though, the person you deal with there isn't at fault for the problem on your phone, as frustrated as you are it wouldn't be fair to take it out on them.
Good luck, I hope you get your issue resolved.
Transmitted via Bacon

Hello, thanks for your reply.
I also could not find anything regarding this problem on this forum, otherwise it would not have been necessary to make this post. IMO it's also not fair to make crap quality products that malfunction from the first second you start using them. So I do not really care for the schmuck who will get my full load if he does not refund me or provide me with a proper solution within 5 minutes. I have better things to do than waste time and money to go to service centers with brand new stuff. I'll give it a few more days. If I should find a solution I will post it here for others with the same problem.

You're 100% right, a product shouldn't malfunction out of the box. But it still isn't the fault of the representative that happens to serve you at the time, it's just someone trying to earn a living who has absolutely nothing to do with the development of the device or the reason that it malfunctioned. It isn't really fair to take out your frustrations on an innocent party, I can only hope that you approach the situation in a mature manner.
Anyway, this isn't the purpose of XDA Assist so I'll have to close this thread. I hope you get your issue resolved with the least amount of collateral damage.
Thread closed, thanks.
Transmitted via Bacon

A word of caution

Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?

cmmx said:
Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?
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Click to collapse
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.

I believe you can claim warranty/repair in another country within Europe only.
Sent from my SM-G965F using Tapatalk

Apple does have the same issue if you don't have an apple store in your country... I live in Argentina and Apple request you send personally the phone to some apple store in other countries... you cannot just ship it to them.
Sent from S.G. S9 Plus Duos using Tapatalk

Frank Castle said:
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.
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Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
Some community standards...

Kruk07 said:
I believe you can claim warranty/repair in another country within Europe only.
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Click to collapse
You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.

cmmx said:
Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
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Click to collapse
Well you said it was an issue, but for the buyer. Again, it falls on the buyer, be smart.
cmmx said:
You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.
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Click to collapse
Again it's the buyer, who needs to know by doing his homework on the device he plans on getting.
Sent from my star2qltesq using XDA Labs

Haha, what a joke you are...
Might as well close up shop and call it a day, then, since abso****inglutely anything you could write phone (or anything else, ftm) related, could as well be said as being "up to the buyers"...
Yep, such community; much use; very information. wow...
Go bo back to your sleep, then, and sorry to have "bothered" you... not.

Well, guess snowflakes are hurt...
Time to call it...