Related
MobileCrunch are reporting that HTC threatens handset hackers with legal action for distributing ROMs.
http://ongoingissues.wordpress.com/2010/06/17/htc-threatens-handset-hackers-with-legal-action/
maybe we, the community should build a list of user, a signature of opposing people to the closure of the site. stating that the use of the ROMs is for the purpose of cooking our own ROMs and increase the usability, performance, and desirability of the HTC handsets.
Maybe HTC need to be made aware of how much their customer base relys on ROMs for development of the HTC Handsets, and possibly go as far as to list who wouldn't buy a handset without access to other ROMs.
If Froyo doesn't come to the Desire, I WILL be installing a modified ROM regardless of HTCs feelings, and if this becomes impossible, I WILL be changing to a different brand and boycott HTC from then on. I feel very strongly about the users right to modify their phone in any way they see fit.
I dont even use the roms but i appreciate the work and effort put into them on the chance that i might use them. I also love HTC hardware because of the huge communities developed and bought my Touch Pro 2 based on the outside support that exists and if it were to get taken down by HTC i would second guess my next purchase of a Touch Pro 3 (i know it doesnt exist but something along the lines).
And as far as recommendations of hardware this site alone has swayed alot of coworkers into buying HTC hardware knowing they can tweak there purchase if the need arises.
As a matter of fact, I am now using the HTC support contact form to tell them how wrong they are in promoting this action.
The main reason because of which I didn't buy a iloserphone but chose a WM device is that I can play with it as much as I want.
In that letter it also specifically says "...or of all infringing works derived from the Intellectual Property", which means basically CUSTOM roms, the ones we're all using.
First comes shipped-roms.com, then will be the turn of XDA which hosts links to said custom roms and/or stock roms, same goes for htcpedia and everything else.
If they want to shut themselves down by making their users hate their devices, their choice, but probably we ought to let them know they're just being stupid.
Here's the message I sent them via their website, I encourage you to write them in the big numbers.
Hi.
I am the happy owner of a HD2, and I really am satisfied this device. One of the reasons I am satisfied is because of its hardware specs, the other maybe more important one is that I can actually change the way it works to perfectly suit my needs. Otherwise, I could very well dump it for an iphone.
Now, I know that the person reading this message will be a support employee, and by no means anyone who actually makes the decisions, yet I stringly encourage you to forward this mail to the upper levels.
I just learned that HTC sent a C&D letter to shipped-roms.com.
I know the legal mumbo-jumbo HTC is all about on that decision and I don't need any of that.
I also know another thing: excluding the people who buy your devices just because they were bundled with some dataplan by some carrier, and have no clue how to really use them other than as simple phones, there is a LARGE part of people, including myself, who buy your devices because they like the way they can be customized and how they can be made so much more powerful than what they came out of the store.
If you start acting against websites that allow us "power users" to get the most out of our phones, then it's like you're acting against your customers, and that is a very silly thing.
I can easily see how this kind of action could be taken further, against other leading community websites dedicated to your devices.
If and when you will do that, you will repay the dedication of your customers with legal threats, and you will instantly lose the interest in your products by the same people that now love them for the reasons I explained in this letter.
Please think carefully about it.
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ephestione said:
As a matter of fact, I am now using the HTC support contact form to tell them how wrong they are in promoting this action...
Click to expand...
Click to collapse
Thanks! I'm doing the same right now. Apple is not a loser in the game, they dont shut down websites of so-called "hackers" who tweak, crack and write programs which jailbreak their iPhone, and they could just do it, they have plenty of reason to do it BUT only one NOT to do it: $!
I told you, Apple is not so stupid... unlike HTC who shoots itself in the head!(hoping the damages will be soft?) Really silly...
Edit: here's mine:
It recently came to my knowledge that HTC sent a C&D letter to the website shipped-roms.com and if this is true, and you are serious about it, please do re-consider your decision. As a proud owner of an UNBRANDED HTC HD2, HTC BLACKSTONE AND HTC DIAMOND 2, I am asking you to not bother the core of your business: without the shipped roms and the subsequent custom roms from it, I, just like hundreds of thousands of HTC owners around the world (just look at the membership of various forums offering custom roms), would not have bought an HTC device. Why we did buy it was the possibility to modify it to fit our needs, this includes by the means of custom roms too, but not only. If you take this from us, you're left with the "carriers dependant" customers who are, by far, the minority of your customers. If you're serious in taking down websites that make us buy your devices, you will have to face the consequences because without shipped rom, we will just jump ship! As you already know, the competition is tough so you better think this legal action twice if you don't want the value of your shares to melt like snow at the beginning of spring.
I have no words about what HTC is doing. I totally agree with ephestione, and if xda-developers did not exist (or any other similar forum), I would not have an WM Smartphone, as the stock ROMs are normally slow, many times out dated, and not suited for my needs.
I hope that HTC understands that sites like these are the BEST PUBLICITY that they can get fro their devices. You have people working for FREE to make the device better, what else can they ask for?
Instead of promoting, cooperating with the main chefs, and using it to their advantage, they prefer to drag them to the court, and shut them down!!!!
They already void your guarantee when you flash a custom ROM, so I can't see how initiatives like this can cost them more money.
I hope they realize that soon, and save their faces by gracefully changing their position.
I do not say, approve, but at least look the other way
I hope more people will join this cause.
Android is opensource so remove all htc apps in ROM and host htc apps @ mediafire
I Support you if its possible. How about a open letter to htc in Taiwan? I can write a letter as PDF and share it here.
Maybe we should download all of those ROMS an reupload the on a sharehoster only to start a thread with the collection of links over here? Or Maybe a thread in every Device-specific forum?
Thoughts? Want to participate?
How dumb are HTC?
It is the ability to use cooked roms that has helped me tolerate the flaws in WM over the years.
Without the offending roms I would have stopped buying HTC phones years ago. IMHO they should be encouraging the chefs.
They've gone all APPLE!!!
If they persist with this I might as well buy an i-prat and just jailbreak it.
Although slightly off topic I see the WM7 wont allow Sense etc, will HTC still be on their hobby horse. (from what I have read elsewhere it was people messing with sense that p1$$ed them off).
Can some one Post the E-Mail Address /Contact to take my part (and hopefully others) in this ridicules process?
I want to tell them how stupid that is...
Maybe I should switch over to IPhone... if you can't customize it at least works better out of the box!
Dino Crisis said:
Can some one Post the E-Mail Address /Contact to take my part (and hopefully others) in this ridicules process?
I want to tell them how stupid that is...
Maybe I should switch over to IPhone... if you can't customize it at least works better out of the box!
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http://www.htc.com/www/CS_Mail.aspx
Germany Deutsch +49-692-222-7334
Mon - Sat 09:00 - 18:00 (Mon - Fri) 09:00 - 13:00 (Sat)
upload all ROM's to multiupload.com
but my upload speed sucks
acky85 said:
http://www.htc.com/www/CS_Mail.aspx
Germany Deutsch +49-692-222-7334
Mon - Sat 09:00 - 18:00 (Mon - Fri) 09:00 - 13:00 (Sat)
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Click to collapse
Thanks
Have sent email....
what do you send? can i use ur text? My english sucks
another site where I posted a modified version of ephestiones letter (thanks for that!) is http://www.htc.com/www/about_htc_bymail.aspx
EMail addresses I found are
[email protected]
[email protected]
[email protected]
HTH, Franky
No cooks, no buy
I wouldn't have bought my HTC Rhodium if there weren't custom ROMs available for it. None of the stock HTC ROMs are any good compared to custom ROMs. HTC should thank the chefs for taking their half finished ROMs and making them usable, because it's the chefs who are helping HTC to sell more phones.
That's one hell of a shot in the foot you've got there...
[RANT] This has to be without doubt one of the daftest actions HTC have ever taken against anyone...
"Hello loyal customers....... We'd like you to go to jail please! "
I heartly agree with everyone on here so far, the main reason I bought my HD2 was because of the custom ROMs on here. (Infact it got reflashed before I even put the SIM in! )
I steer clear of everything Apple because I like to be able to customise what I want, how I want. If HTC are getting all edgy because they're promoting diversity, then they should jump in the iBandwagon and I'll go back to using my Nokia.
I can say with 100% truth, if it wasn't for XDA-Dev's I wouldn't have had 6 HTC's by now. [/RANT]
Dear HTC, as a legal and loyal owner of multiple HTC devices (Vodafone magic x2, Telstra desire, Telstra hd2 and Vodafone legend) I am entitled to download any updates for these devices. As such I would like shipped-roms.com to maintain my copy for safe keeping. Seeing as you do not maintain a public copy of historical roms for unsupported devices I believe this is a suitable compromise. Also this way there is no cost to your company.
If wish to continue on this misguided attack I will dispose of these devices, buy a competitors product and never buy or recommend your product to anyone.
Yours Sincerely,
JJ
They have a forum too
HTC's official site has a forum too.
http://community.htc.com/na/htc-forums/f/87.aspx
Check the forum before posting, make sure you pick the right place for your country or maybe we can all post in the same forum. Also, if we do let's just keep a single thread over at their forums. No sense in flooding them, that will just get the threads deleted.
I hope HTC has more sense(pun intended) than to lose distinction between piracy and a huge group of fans that can only benefit them.
I am on my 5th WM HTC device and it is basically because of you guys that I have kept on going with them. I can't imagine having all this fun tweaking, prodding, and modifying any other phones.
Android should be safe... but...
This really does suck. From my understanding and previous history with scrappy unsupported phones from other OEMs, even if I did stick to WM, I would have gone out of my way to get an HTC phone, because of this site and the work that gets done here.
Fortunately, I went with a Nexus One running android so aside from the appropriated Desire keyboard, there really isn't anything that's HTC specific app wise. Also tack on the fact that Android is covered by GPL if I'm not mistaken so that should shield at least the Android development hacks. But who knows really. It could also be a licensing issue with WM specifically that may have triggered this. WM licensing is something truly weird as none of it is really visible to the end user and is usually agreed upon between OEM and carrier.
I just hope this doesn't spread to here. XDA is the central hub of making smartphones actually smart.
I have been searching for the ultimate android device and have found it with this phone. The Synapse-One phone is an Ultra Customizable Superphone. You get to choose everything about this device except the screen (4.0" S-LCD) and the Processor (1GHZ).
The best part is that it ships with 2.2 comes with a 3 year world wide warranty, and only costs slightly more than a phone from a carrier would without a contract.
I think that supporting this company is about the best way you can support an open android Platform. As soon as the site is open for Pre-Orders again I am placing one.
According to reports the phone is shipped with root access. I have emailed the company asking some questions about the SOC and GPU on this device. As soon as they answer I will post them here. If this company does well then we could expect to see Customizable Phones available in the future, which is like the ultimate toy any XDA phone super Geek.
Check out their site HERE!
Mmm..interesting but after I configured my device price got to +500€
I think I´ll wait for hTC to make my perfect device which should include the possibility to switch between WM/WP7 and Android
I have a similar problem, I want everything.
However, I can say that WP7 in it's current implementation is not what I want in a phone. You are aware that any third party app that wants to have Notifications on the WP7 device will have to set up a server to send those updated to the Microsoft server to then be pushed to the phone. Currently no one has this infrastructure in place. It will be some serious trouble to implement.
I think that WP7 has potential but it will be a year or two before it catches up to Android 2.2 and even iOS in its current implementation.
Come on, This phone comes rooted out of the box with 2.2 and you can customize it!!!!
This phone looks pretty slick. After customizing everything for me, it's approx $550. That's similar to the price of the Nexus One.
I would like to know more about the digitizer/touch panel on it. I assume it supports 2-finger multitouch. But I don't want it to have any limitations like the N1. If it's able to support 5 finger like the Galaxy S, it would be awesome. If I could put a S-AMOLED i would rock! But I assume they don't provide that due to Samsung being low on them and only using them on their own devices.
"Coming mid-2011".
Let's assume this won't be scam/they won't go bankrupt - they will start shipping not earlier than Q3 2011 (delays are almost guaranteed with small companies like these). By then the technology will be outdated.
The curse of technology.
Actually the site says that they will ship middle of Q1 2011 not 3rd quarter 2011.
stuff said:
This phone looks pretty slick. After customizing everything for me, it's approx $550. That's similar to the price of the Nexus One.
I would like to know more about the digitizer/touch panel on it. I assume it supports 2-finger multitouch. But I don't want it to have any limitations like the N1. If it's able to support 5 finger like the Galaxy S, it would be awesome. If I could put a S-AMOLED i would rock! But I assume they don't provide that due to Samsung being low on them and only using them on their own devices.
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Originally the site had SAMOLED as the screen but they changed it. I suppose that is to do with the shortage of them.....
Looks like some new specs should be added to update Synapse's site. Admin at their support forum indicates comittments to specific requests. http://synapsephones.uservoice.com/...Widget&utm_source=synapsephones.uservoice.com
I emailed them also and will post my results here when reveived. How well/timely they respond to us is obviously important at these earliest stages of dev.
*Update edit*
Three and a half days later with no response. Synapse has an interesting concept but I won't place an order until reviews come in from those who did. The skeptic in me thinks that Synapse-Phones is merely measuring market interest at this point.
*update*
Now over a week and two more emails later, still not a word in reply. Blog seems dead. Order page isn't working. Feedback forum still has a lot of activity.
Sent from my OpenDesire v4.0.37 modded HTC Desire using XDA App
Finally received a blanket response:
"Hello and thank you for contacting us
Sorry, we are getting a lot of emails and we are not able to answer all of
them.
We are populating our website with more and more information soon, like
pictures, videos and specifications.
As soon we are ready for mass production, we will send devices to the
press for testing, so you can see what you get.
Please be patient and visit our website from time to time to look up all
the things you want to know.
But if you have more questions, just write us an email."
Question is, how to get on their list for testing?
Sthlm said:
Finally received a blanket response:
"Hello and thank you for contacting us
Sorry, we are getting a lot of emails and we are not able to answer all of
them.
We are populating our website with more and more information soon, like
pictures, videos and specifications.
As soon we are ready for mass production, we will send devices to the
press for testing, so you can see what you get.
Please be patient and visit our website from time to time to look up all
the things you want to know.
But if you have more questions, just write us an email."
Question is, how to get on their list for testing?
Click to expand...
Click to collapse
I've received the same message from them after inquiring about their product
Hooooolllllllly bejesus. I need to start saving up!
Sent from my SGH-T959 using XDA App
The purpose of this thread is to serve as a central place for people to organize/post/talk/*****/complain about the unlocked bootloader situation with the Sensation/Evo3D. A lot of people, including myself, e-mail/call HTC on a regular basis to try and get some sort of time-line for when they will actually unlock the bootloaders on these devices. A lot of people, including myself, post these responses in the Dev threads which only leads to clutter and flame wars, so I thought it was appropriate to start a new thread to serve as a place for this information.
If you get an e-mail response/phone call from HTC, talk to them on the phone, Facebook, Twitter, or online chat and want to share that info, post it here rather than posting in a Dev thread. It will make everyone's lives much easier. Also to avoid flame wars, post a screen shot of said response if possible. This will save everyone from "proof it or didn't happen" type responses.
So let's utilize the power of community and flood HTC with e-mails/calls in an effort to get SOME type of response from them on when our bootloaders will be unlocked. They promised, now they need to deliver. No flaming or baiting, just teamwork and sharing!
My recent response from HTC is attached below!
How to Contact HTC:
Online e-mail form: http://www.htc.com/us/support/e-mail
Phone: 866-449-8358 (North America)
HTC Support Forums: http://community.htc.com/na/htc-forums/f/default.aspx?tab=support
Facebook: http://facebook.com/htc
Twitter: http://twitter.com/htc
Youtube: http://youtube.com/htc
Developer Resources: http://developer.htc.com/
It isn't effective i think..I have sent more than 20 e-mails to htc_hk, but they always said they have no idea when we will get unlocked bootloaders but we will get it..
So do you think htc will unlock our devices? I doubt.
You do realize that this isn't effective, right?
I know you're trying to be helpful, but please, there is a sticky from the MODS explicitly saying not to post any more bootloader threads.
http://forum.xda-developers.com/showthread.php?t=1113086
jerrylzy said:
It isn't effective i think..I have sent more than 20 e-mails to htc_hk, but they always said they have no idea when we will get unlocked bootloaders but we will get it..
So do you think htc will unlock our devices? I doubt.
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Well the point is to get everyone to stay on them, regardless of whether or not people think it's effective. I'm not one for the "I don't have to do it because someone else will" approach, I'd rather take initiative and at least try. I DO think they will unlock our devices, they have stated as such. The problem is when? And if starting this thread gets us no closer than so be it, but it only takes one person to slip/leak and give someone a date and we have our answer. That's easily a chance I'm willing to take.
xnifex said:
You do realize that this isn't effective, right?
I know you're trying to be helpful, but please, there is a sticky from the MODS explicitly saying not to post any more bootloader threads.
http://forum.xda-developers.com/showthread.php?t=1113086
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Click to collapse
I don't see how it couldn't be. Just searching there aren't really any threads like this. People post response info all over the place, mostly in Dev, so why not centralize? Then mods can delete/merge posts from the Dev threads, and the people who will continue to contact HTC and want to share can do so here.
Yes I'm just trying to be helpful. The reason I started it was because of a mini flame war in the Fre3vo thread, and I agree that stuff like that shouldn't be posted in a Dev thread. If mods want to delete this thread then so be it. But I don't see a thread like this specific to this purpose.
bigmase521 said:
Well the point is to get everyone to stay on them, regardless of whether or not people think it's effective. I'm not one for the "I don't have to do it because someone else will" approach, I'd rather take initiative and at least try. I DO think they will unlock our devices, they have stated as such. The problem is when? And if starting this thread gets us no closer than so be it, but it only takes one person to slip/leak and give someone a date and we have our answer. That's easily a chance I'm willing to take.
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Click to collapse
I'm pretty sure lots of people are on them like white on rice.
Honestly if HTC gave anyone an actual date, that person is just gonna do like everyone else & made a new thread. They're not gonna search for 1 of the other 2838292 bootloader threads. That's why I think this is a useless thread. Just a bunch of people that are gonna post what everyone else has already posted: stuff from a CSR that probably has no real info & is just giving you a standard PR response to shut you up.
bigmase521 said:
Well the point is to get everyone to stay on them, regardless of whether or not people think it's effective. I'm not one for the "I don't have to do it because someone else will" approach, I'd rather take initiative and at least try. I DO think they will unlock our devices, they have stated as such. The problem is when? And if starting this thread gets us no closer than so be it, but it only takes one person to slip/leak and give someone a date and we have our answer. That's easily a chance I'm willing to take.
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Click to collapse
it is very easy for htc to unlock bootloader, if they want to, they can release it immediately....I belived that htc would unlock our devices some time ago, but now i doubt whether they will unlock or not.
xnifex said:
I'm pretty sure lots of people are on them like white on rice.
Honestly if gave anyone an actual date, that person is just gonna do like everyone else & made a new thread. They're not gonna search for 1 of the other 2838292 bootloader threads. That's why I think this is a useless thread. Just a bunch of people that are gonna post what everyone else has already posted: stuff from a CSR that probably has no real info & is just giving you a standard PR response to shut you up.
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I know I see the posts all the time, but like I said these posts are all over the place. Maybe the mods decide to make this sticky and say "Hey, if you wanna post HTC responses, do it here and here ONLY." People are going to post them regardless, we know that, why not have ONE place for them to do it in? That's all I'm saying, and in that regard, I don't think the thread is useless.
jerrylzy said:
it is very easy for htc to unlock bootloader, if they want to, they can release it immediately....I belived that htc would unlock our devices some time ago, but now i doubt whether they will unlock or not.
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Right! That's why it's so frustrating! I don't believe at this point they can go back on their word, esp. after Peter Chou's FB post. And the canned e-mails have clearly been updated to state that the devices WILL be unlocked so now it's a waiting game. There would be mayhem if they went back on their word now! There's no good reason NOT to unlock these two devices All I'm saying is maybe we can influence that wait time.
bigmase521 said:
Right! That's why it's so frustrating! I don't believe at this point they can go back on their word, esp. after Peter Chou's FB post. And the canned e-mails have clearly been updated to state that the devices WILL be unlocked so now it's a waiting game. There would be mayhem if they went back on their word now! There's no good reason NOT to unlock these two devices All I'm saying is maybe we can influence that wait time.
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Click to collapse
My take after getting two slightly different responses is that HTC already has the unlocker ready to go. They're waiting for some date or issue to come and go by. This is not a technical challenge but a logistical or administrative or money one to them. Or more specifically a political decision. They are waiting for something to come together that will really demonstrate that they are the leader. Maybe a new phone which comes out magically unlocked.
Perhaps they have already given this to the carriers as well. Tmobile and Sprint may be playing this for all its worth. The truth is that this is not a technical challenge when you have the "keys".
This all leads me to believe that they are simply waiting for a certain time or event to occur which will give them a significant market share boost.
mpmilestogo said:
My take after getting two slightly different responses is that HTC already has the unlocker ready to go. They're waiting for some date or issue to come and go by. This is not a technical challenge but a logistical or administrative or money one to them. Or more specifically a political decision. They are waiting for something to come together that will really demonstrate that they are the leader. Maybe a new phone which comes out magically unlocked.
Perhaps they have already given this to the carriers as well. Tmobile and Sprint may be playing this for all its worth. The truth is that this is not a technical challenge when you have the "keys".
This all leads me to believe that they are simply waiting for a certain time or event to occur which will give them a significant market share boost.
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Click to collapse
I like your theory. I myself thought about this and can only come up with political or administrative. Administrative being that devs/tech writers creating an unlock tool and documentation on how to unlock and they'll post it on their Dev site. Political.. who knows. I thought maybe the carriers, but Samsung's last few devices have all been unlocked and will be going forward, so I don't think carriers are standing in their way. In terms of unlocking, that part isn't technical since they have the encryption keys, but if they are creating a "one tool unlocks all" type application that could be a possibly reason. OR they are rolling the unlocked bootloader into a future update and we all know how much time that takes them for each device. I'm just speculating here but the fact that they're being so hush hush is increasingly frustrating.
Folks, there have already been several threads about this.
HTC has stated they are going to unlock the bootloader. Pestering them isn't going to help matters.
This thread is locked, and anymore like it will be deleted as per my sticky. PM me with any beef.
Hey guys, instead of only filling complaints with the FCC/Verizon, we should also be pursuing Samsung. I already went ahead and sent out a message on their contact site. It isn't a direct letter to a CEO or anything like that, but, one would believe that enough attention will get a letter slipped through the cracks.
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
For those of you who have yet to file a complaint with the FCC, might as well spend the time doing that as well in the same sitting.
Here is the letter I sent, as well as the link to their form.
https://contactus.samsung.com/custo...MailQuestionProduct.jsp?SITE_ID=1&titleCode=1
Sir or Ma'am,
I am writing today in regards to the issue with the locked bootloader on the Verizon SCH-i535. In many regards this is one of the greatest phones I have ever used, I also have the Verizon Nexus device. My issue, along with thousands of other Verizon subscribers, is that we would like the capability to unlock the device for free use.
Verizon was just recently fined for not allowing certain apps like tethering to be used on the network by the FCC. I know this doesn't hold any relevance much to the bootloader, however, it seems as if with Verizon being the only network requiring such locks that there must be some other underlying decision. Manufacturers like HTC have taken measures to allow unlocking of their devices on Verizon with their HTC Developers portal. This may only be a personal, or small community opinion, but I believe the device would sell significantly better, at least among the knowledgeable developers/modders, if it was unlocked, or unlock-able.
There have been several petitions past around, as well as dozens of e-mails, tweets, and the like to try and understand why we are being forced to be locked down unlike the other carriers. It doesn't seem appropriate that the Galaxy Nexus should be capable of being unlocked, while this device cannot. How does locking one device prevent harming the "integrity" of the network? If this were truly an issue, I would assume any and every device would be locked before they were even introduced to the network, as well, other carriers would follow suit.
In a side note, many willing customers have been awaiting the "Developer Edition" device. We are all aware that there really is not difference between this device and ours, aside from being capable of unlocking. So, how can there be 2 of the same devices on the same network, yet the device we hold cannot be unlocked? It really seems as if you guys are trying to work FOR us, the customer, while Verizon is working against all of us.
In the end, really I am just another loyal customer curious as to if/when we could see a utility that would give us the capability of unlocking out device to use at our liking? We are all well aware that it may void our warranty, but in our eyes the benefit outweighs the risk.
I would like to ask politely if my concern be passed along to all of those that may be concerned, specifically Samsung Mobile US CEO and such.
Thank you all for your time, I look forward to a response.
Respectfully,
Andrew Lemacks
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Click to collapse
I will do the same with your template. Thank you sir
No problem. This tactic has worked on HTC devices, I would assume Samsung should follow suit. Although, Samsung has less to lose.
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
Will do. Thank you!
Sent mine.
JetBlue said:
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
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Realized auto-correct isn't automatically correct after re-reading it, lol. *out* instead of *our*
duxup said:
Will do. Thank you!
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detta123 said:
Sent mine.
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Awesome, the more the better.
Anyone who hasn't seen, you may want to follow up with using EDNYLaw's template for filing your complaint in about the best manner possible. He couldn't make it any easier! When they FCC gets flooded with complaints like that, it's a lot harder to look the other way as you shred what look like "legal" documents. Take the time people. http://forum.xda-developers.com/showthread.php?t=1820634&page=8
Good luck!
No need for luck.
Already sent the FCC complaint, not just did this as well.
Awesome, let's continue the push everyone!
Edit: tapatalk thinks I'm on a nexus, lol.
Sent from my Galaxy Nexus using Tapatalk 2
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
ddggttff3 said:
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
Click to expand...
Click to collapse
AtLemacks said:
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
Click to expand...
Click to collapse
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
ddggttff3 said:
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
Click to expand...
Click to collapse
Well that is a good sign! Here's to hoping I get something good this weekend!
AtLemacks said:
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
Click to expand...
Click to collapse
This. This! 1,000 times this!
The fastest way to get any communication to a company round-filed is to be disrespectful, to not meticulously grammar-check your writing (seriously, have at least one other person check it for you before sending), and to resort to foul language of any sort (even milder stuff like "damn", "hell", etc can give your letter an offputting tone).
As AtLemacks said, they're not breaking the law, and they've done this under the direction of Verizon. As crappy as Samsung can be in the software arena, they are not ultimately to blame for this (though they could bear some culpability for not pushing back).
So please, check your writing, have someone else read it, read it again, put it down and go to bed for the night, then read it again when you get up in the morning before you send it out.
I got a response from Samsung today and I just had to post it here. My emotions as I initially saw that I had this but then started, and completed, reading it: :victory: -> ->:rofl: -> :crying:. I have not altered ANY of this email including the names. As you read it, keep in mind my letter was extremely polite and grammatically correct...and my name is NOT Rick.
Dear Rick,
Thank you for your inquiry. I see that that you have question of unlock the bootloader so you can customize the phone.
As of now We still do not have updates about that, and as of now verizon lock the bootloader.But if we have update about unlocking the bootloader will be posting it to the website so please do visit our website(www.samsung.com/us).
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-800-726-7864. Please choose the following options by pressing 1 – Customer, 2 – Tablet, and then 3 – Wi-Fi Galaxy Tablet.
We appreciate your continued interest in Samsung products.
Sincerely,
Claire
Technical Support
I got the good ole generic reply back too, that it has been forwarded. Now, if there is any weight to the statement, lets keep the push going and fill up a few e-mail inbox's!
Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"
Hi all,
If you ended up on this thread, it probably means that like many others, including me, you have experienced the so-called "Home button issue" on your HTC One S. To sum it up very briefly, it happens mostly when you're on EDGE and the signal is weak: what then happens is that all the sudden, your phone simulates rapid presses of the Home Button, leading to your display switching constantly between the main Home screen and the "helicopter view" showing the 7 home screens. When it happens, the buttons become useless, and you cannot use your phone anymore. Needless to say it is a really annoying matter...
As you may know, there are many threads that report the issue in many different countries, which leads to believe that hundreds if not thousands of users are having the same issue... XDA has a very complete thread on the matter, which focuses on grouping people reports, hypothetical fixes, leads, ideas, comments etc. I strongly suggest you check it out if you haven't done so yet after you're done reading this post. Here's the link:
SneakyGhost's "report/troubleshooting" thread regarding Home button issue
You will also find a link to a spreadsheet in this thread where you can write yourself in and describe your issue and its circumstances, thus helping people working on the issue to figure out a solution. Big thanks to SneakyGhost and ZoesDad for all the work! Remember to write your details in the sheet when you're through this post if you haven't done so yet. Here's the link:
SneakyGhost's spreadsheet for reporting the issue
Now, if you followed up on this issue, you will soon notice that many users have reported the problem to HTC, starting some months ago. The results were nowhere near satisfying:
No reply at all to their complaints;
Automatic emails from customer support telling people to restart or factory reset their phones, even though they had explained that they had already tried this in their mails;
Requests to send their phones in for repair. After weeks, customers would get their phones returned, with the exact same issue still present;
Emails from HTC stating that they were (finally) aware of the issue and that a patch would be released in the coming days/weeks. That was months ago, nothing has happened as of yet...
Bottom line: Nothing happened, the matter is still not solved, and we are all still stuck with devices that can stop working at any given time if the signal starts going down. Inacceptable. Time to act!
Operation Rolling Thunder
Apparently, HTC needs a little "motivation" so solve this issue, so here is my suggestion (I discussed the idea with some people on SneakyGhost's thread, link to exact page here):
In order to make ourselves heard, we need to join in a combined effort to attract attention of HTC through the media. I therefore started posting negative reviews of the HTC One S on numerous websites that review or sell the product. On each of them, I left a comment reporting this issue and advising people not to buy the phone until the matter was resolved.
...And here is where I need your help: I ask you to take a little time off and start doing the same. I will try to make it as easy and fast for you as possible.
The goal is to "spam" review and sales websites with so many negative reviews that the phone's average note will sink to the bottom. Thus, when people will check out the phone, they will see a quite good editor's note, but a very low users note. They will most probably then read users reviews and find out about the issue, which will lead them to delay their purchase or switch to another model or brand... They will talk/comment about it, and so on.
If enough people in various countries participate to the action, we will make quite some noise, and I am convinced that HTC will hear about it. Actually, my plan is to let them know asap that such an action is ongoing. I want them to be aware of this, and I believe we should regularly "invite" them to read our reviews on famous websites, and let them know that we will not stop until the patch is released. No promise of future upcoming patches will stop this action. The only way for them to stop us from spamming websites with unhappy comments will be the release of a patch that adresses the issue. Only then will we stop our action and edit our reviews/comments.
Operation Rolling Thunder: Phases
Phase One:
Leave posts/reviews/comments on famous review and/or sales websites
Send updates regularly to HTC about progress. If no patch after 1-2 weeks, proceed to phase two.
Phase Two:
Send emails to the carriers/tech supports of respective countries
Send regular updates to HTC about progress. If no patch after 1-2 weeks, proceed to phase three.
Phase Three:
Send emails to the media: bloggers, press...
Send regular updates to HTC about progress. If no patch by then... Improvise.
Now, I have already started with phase one on my own, and if you want things to change, I hereby invite you to join me in my effort to "motivate" our friends at HTC.
Remember to check out the two next posts. I wrote them to provide you with useful tools and advice, so that you can easily contribute to the action:
- Review templates in different languages
- Direct links to the product pages on famous websites for posting
- Some advice (my two cents)
Report your contributions:
After posting your reviews, don't forget to post your contribution through this form!
It will help us keep track of progress and maintain pressure on HTC!
You can check out the results at any given time in this spreadsheet!
(Many thanks to SneakyGhost for his advice and the idea of the sheet :good
Please keep this thread tidy:
Thank you for not postings rants, complaints or non-constructive comments on this thread. It is important, especially if we relay a link to this thread to the media/press at a later stage, that it remains factual. Posts are reserved for the following:
Your reports on where you posted reviews, in order to show involvement
Your suggestions on new links to websites to post reviews on
Constructive remarks.
Remember that this post is dedicated to the Home screen issue ONLY!
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thank you in advance for your effort, may this campaign be successful... for all our sakes :highfive:
Post/review templates and advice
Below are some links to reviews/comments I wrote in different languages. Feel free to copy/paste them (or edit them, if you disagree on certain aspects: it's your review!) if you don't feel like writing them yourself.
Some advice when it comes to reviewing (if I may...):
A general note of no more than one star (less if possible) would be appropriate for this phone as long as the bug persists, don't you think?
Don't be hostile/rude... You are probably pissed by now and tired of waiting, but try to keep things civil. It will add to the credibility of this action and benefit the results. We don't want to sound like raving idiots, but rather like a determined group of people who want to make things happen...
I believe that it writing in the title of your review that this phone would deserve a better note if the issue was gone might help encourage HTC to provide a fix. Just stating the HTC One S is a **it phone will probably not encourage them so much, rather the opposite.
Please insert a link to this thread and SneakyGhost's in your reviews, so people can read about the issue and know what we are talking about. They should know that this is a legitimate effort, not some loose and unmotivated ranting...
In order to keep things fair, I plan to edit/adapt my reviews when HTC has fixed the issue. I hope you'll do the same...
Let's act like gentlemen: the phone wouldn't deserve such a bad note if it wasn't for this bug. Let's remember that when a fix removes the issue.
Here are the review templates:
- In English
- In French
- In German (I'm not so great in German, so you might want to adapt a little )
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thanks for your help!
Links to review/sales websites
Here are some links to websites you might want to post on. Of course, you are welcome to post on other relevant places too.
Leave a comment in this thread with the links, and I'll update the list whenever I can!
Remember that some websites may have several HTC One Ses on sale. They can all be reviewed...
Some advice on speeding things up:
You'll always have to create a user on the websites you post on. Thankfully, it usually requires a username and a mail adress. No big deal, one minute tops! Facebook login works too sometimes...
This is how I do when a website has the HTC One S several times for sale (aka Amazon): I search for the HTS One S, then sort from highest price down in order to avoid cases and accessories. When the list appears, I open every HTC One S page in a new tab. I then go to the reviews page for each of them and start copy/pasting. It took me barely 10 minutes to review 20 HTC One S on an Amazon!
Don't comment on somebody else's review, make your own. That way, you can give a (1-star) note.
You may post on French post even if you're not French. Trust in my post
Here are the links. I tried to make sure you would end up on the right page (review page or list page with HTC One Ses)
English:
Cnet.com (post confirmed)
Cnet.com.au (post confirmed)
Amazon.com (post confirmed)
Amazon.co.uk (post confirmed)
GSMarena.com (post confirmed)
Techradar.com (post confirmed)
German:
Amazon.de (post confirmed)
Saturn.de (post confirmed)
CyberPort.de (post confirmed)
Pixmania.de
French:
Amazon.fr (post confirmed)
LesNumériques (post confirmed)
Clubic.com
Pixmania.fr
Darty.fr
LesMobiles (post confirmed)
FrAndroid (post confirmed)
TomsGuide.fr (post confirmed)
cDiscount
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Posts to publish on forums and gather people
Here are post templates you can use in order to rally people on other forums to join this action/thread. Don't forget to leave posts in video comments too
Post Template (EN)
Post Template (FR)
Post Template (DE) (I'm not so great in German, so you might want to adapt a little )
Help me spread the word. Thank you!
Right mate. That'll be a rush of people showing up I hope.
From the posts surfacing in my thread now I get the feeling that some where drawn here from sales sites already.
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Power to the masses!
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Feel the Viper!
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Good point. Not always. I urged people to google the issue, but no direct links. Had done most of the reviewing before getting active here. I ll update my templates so the links are in there. Thanks.
Sneakyghost said:
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Click to expand...
Click to collapse
Agreed. How do you suggest we achieve this? I was planning on PMing those who left their usernames in your sheet. Do you have a quicker solution?
Sneakyghost said:
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Click to expand...
Click to collapse
Yep, heard about them. I think we can start as planned, and if we need some help because things aren't going fast enough, we could find some inspiration/help over there. Yet I think that even a few hundred people can achieve a lot, if they do the posting properly. As I said earlier, most product pages only have maybe a dozen reviews, so our posts will definitely tilt the balance.
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Done! Please remember to set up a little description of this thread and big fat link leading here on your first post, will you?
Thanks!
I have not experienced the problem but I'm all in for this
Sent from my HTC One S using xda app-developers app
I appreciate your willingness to help us out, I really do, but I will have to ask you to stand down if you haven't experienced the home screen issue yet. I want ONLY people who really have this problem to post about it, or at least through this action/thread.
Why? Well, because if others do so, it undermines credibility. I want honest statements on these review websites, from people who have seen this bug first hand.
That's my official point of view on the matter. Of course, I cannot stop you from helping us anyway
Sent from my Transformer Prime TF201 using xda app-developers app
I have now left comments on most videos about this phone I could come across: reviews, but also problem reports etc.
I might have forgotten some: you are welcome to help me out
Remember: TOGETHER, WE ARE LEGION!
Sent from my Transformer Prime TF201 using xda app-developers app
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Roundtableprez said:
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I couldn't agree more on SneakyGhost's reply on your post. I share this 100%
I'm really happy for you, I just wish all of us would have the same things to report, trust me.
I haven't enjoyed spending half my day and my whole night all the way to 5am writing this thread, the reviews, the posts, the sheets and forms, the advices, the research and all the posting. I would have loved to just sit back in my garden and toy with my phone (which is a beauty, no argument there!) Unfortunately I can't, because of this issue. I had it no later than today when using the GPS, which would just disappear and the screen would go crazy. No way to rely on it...
As SneakyGhost pointed out, we unfortunate ones feel neglected and are disappointed by HTC's lack of action. Thus the action.
Remember this:
- We plan to adjust our reviews as soon as the bug has been mended
- We clearly point out that the bad review is due to this bug
- We urge people to remain civil
You might want to read what I replied to maek_it_happen a few posts higher, and who was offering to help even if he did not have the issue (thanks again): we do not encourage this, because we want our claim to be justified and forwarded only by people who suffer from this issue. I believe that is fair, no?
And about using 4G instead of EDGE: Man, don't you think I would do so if I could? I don't choose to connect to the slowest network available. Maybe I do so because there's nothing else around... Btw, the technical sheet of our phone clearly states that is compatible to EDGE. So...
Enjoy your phone, and please wish for all of us here to be able to do the same pretty soon
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
Thanks SneakyGhost. You work on sundays? Oh man, sorry to hear that...
Check out my profile: I'm from Luxembourg. Puts me on the crossroads between France, Germany and Belgium. And my wife is swedish, so English is the way to go at home
I will insert your template: I'm sure it's better than mine
I'll PM you to grant you admin rights to all the documents: it will make things easier.
CU!
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
Click to expand...
Click to collapse
Nice. Cheers! Hopefully others will follow your lead
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
You got promises from HTC? Truth full though they support their phones better then most my sidekick never received an update from Samsung. My droid didn't from Motorola. Holy**** my HTC oneS did though. Give it some time you can't expect to fix an edge data problem when everyone uses 3g/4g right away lol. Anyways I'll go back to my thread as to not clutter your guys thread we can argue about the ethics there if you like.
Sent from my HTC One S using xda app-developers app
Trust me, no real harm done, this is a mere try to threaten a giant. It will probably just show that we are serious but never bring down the sales figures. That is a dream. But a dream worth the while. And mate, it might help us at the end of the day.
HTC promises fixes since two month at least, has released 3 updates (one of them just being a voda) of which each manipulated the issue in a slightly different way and looking at it in sequence gives the impression of HTC actually testing a fix on us. Which is so not right. We are not getting paid as beta testers.
There is one user on a German forum claiming he got an ETA for the final fix, named the 8th of October. I think thats just bullsh from either him or the agent he spoke to. Anyhow: if there is such a thing as an ETA, its just so unfair to not let us know and let us fry in our pains here.
I think many of us would willingly test stuff out and help to get this resolved asap but its just like we are treated like idiots since month. It just makes me feel so stupid and i ask myself why do i do all this data collection, analyzing, thinking about solutions, chatting with people to try desperate measures ( Tecardo already nearly bricked his unit trying to figure out a fix on his own)...
Its just such an EFFIN pain!
It needs to go away.
My phone resorted to locked buttons variant of the issue all freakin day today! kept unlocking it so i could - maybe - use it for a few seconds until the buttons locked up again...
And honestly, i am short of giving up, selling it on ebay and buying a HOX instead on Ebay Local markets every day. Every Day i keep thinking about this but i wont for two reasons: i have some honor left and i wont sell THIS POS to anyone in that state. The other reason: there is no other phone i would feel comfortable with so much. The HOX gets close but honestly, its made from plastic and its not nearly as nice. The phone is too big too.
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
why keep a dozen bad eggs if only one is good?
And: we think we don't threaten. We rather believe we haven been overly fair to a company that is not fair to us. We have all kept very very quiet. Most have not rated the phone or reviewed it yet because most expect this to not hit the majority and most did not take action to not spoil the dozen. We have quietly dealt with HTC support. But now it becomes apparent more and more that HTC support just does nothing, zip, nada. It is a real joke. Not a funny one though. So what this is, is that we are no longer wanting to be quiet. We want everyone else to know that there is problems with these phones. Potential ones. It is not just all candy.
and believe me, the matter has been discussed between us up and down the argument ladder since beginning of august. I said that already. It will NOT permanently damage sales. Naming it a bad idea means you believe in it having more effect than we do.
Trust me, it will NOT have such a major impact. We will never manage to rate it down on all relevant sites. All that will happen is a little too much salt in the pie.
It will draw attention to the problem. Not more. And once HTC acts correctly, the reviews will be all praise and hallelujah.
No whining. We had enough mercy. This should have been sorted at least 3 month ago. The issue became apparent in April. Now we have september. Which is closing in on october. So that makes it getting close to 2 quarters of a year. I and many others reckon one quarter to fix a very serious issue that hits hundreds of people more than adequate.
We don't even have near the resources HTC has but in the same 5 and a half month we got very near the source of the problem. The only thing that keeps a few people from finally fixing it is the goddamn Security HTC put on the phones.
So, ironically, we can't even fix it ourselves even though we probably could because HTC doesn't allow us too.
How would you feel in that situation? I think we act very rational, very well discussed and very controlled.
This will NOT damage anyone.
Please have trust.
Fredfly said:
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
Let me make a wild guess here: I am willing to bet that you don't have this issue. Am I right? So you don't have the bad egg. Now imagine you did...
Because if you did, I'm pretty sure you wouldn't say this, especially after having written to HTC for support and gotten an automatic reply, or none at all, or having returned your phone and waited just to end up with the same result etc etc.
Again: if your phone works perfectly, congratulations! I wish I was in your shoes. But I'm not, and neither are many others. So, after having tried every other way, we end up here. If you have a better suggestion, I will gladly take it. Maybe exchange your phone for mine, how about that?
Nobody is forcing anybody to do anything here. Those who want to take part in the action probably have good reason to, because spending time creating user accounts and posting on websites is not that fun. Trust me, I know Yet if people do it, it means that they have a pretty strong motivation to do so, and no other choice.
Bottom line: I am looking forward to enjoying my One S fully, like you probably do, when this issue is fixed. But I will do what it takes to get there!
If you cannot understand this, fair enough. I really hope you won't have to share my experience.
Live long and prosper!