Related
Noticed this in my watchdog alert log from last night. I was awoken a little after 1:00 am to a reboot noise and pights from my plugged-in phone. I just looked at my watchdog high CPU alert log (> 50%) which happened about 20 mind prior to the reboot, according to the log times.
Anyone see anything like this? Could this be one of the reboot causes?
A quick Google search turns up some nvidia-related links but I haven't yet found anything mentioning g2x yet.
Sent from my LG-P999 using Tapatalk
299792458 said:
Noticed this in my watchdog alert log from last night. I was awoken a little after 1:00 am to a reboot noise and pights from my plugged-in phone. I just looked at my watchdog high CPU alert log (> 50%) which happened about 20 mind prior to the reboot, according to the log times.
Anyone see anything like this? Could this be one of the reboot causes?
A quick Google search turns up some nvidia-related links but I haven't yet found anything mentioning g2x yet.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
i never had a reboot on ANY of the 4 G2x's ive had... (used all of them over 50 hours each)
only thing i had was on the second one i owned it shutdown but stuck on the "goodbye" logo till i pulled battery... so that "reboot" issue isnt with all devices... sucks tho that some of you have it
Good for you, glad you haven't had any reboot problems. Now back to the thread.
Sent from my LG-P999 using Tapatalk
nate420 said:
sucks tho that some of you have it
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Click to collapse
It's more than "some," has been going on for six months, and does "suck."
LG has posted the following statement to Mobilsiden.dk:
- "LG is aware that certain Optimus 2X users occasionally find that the product may freeze or turn off randomly. The Nordic market has been one of the first to sell Optimus 2X, and we have sold a considerable number of units. Return rates are low and within the error margin, and it is only a limited number of customers who have experienced the situation. LG nevertheless regrets much the inconvenience this has caused.
We have found the cause of the problem and has developed a software update to remedy this. The update is currently being sent out in cooperation with our distributors. The timing of when the update will be available depends on the individual distributors.
LG strives to provide specimens of highest quality and are working hard to ensure that users have a continuous and good smartphone experience. We apologize again for the inconvenience. "
BarryH_GEG said:
It's more than "some," has been going on for six months, and does "suck."
LG has posted the following statement to Mobilsiden.dk:
- "LG is aware that certain Optimus 2X users occasionally find that the product may freeze or turn off randomly. The Nordic market has been one of the first to sell Optimus 2X, and we have sold a considerable number of units. Return rates are low and within the error margin, and it is only a limited number of customers who have experienced the situation. LG nevertheless regrets much the inconvenience this has caused.
We have found the cause of the problem and has developed a software update to remedy this. The update is currently being sent out in cooperation with our distributors. The timing of when the update will be available depends on the individual distributors.
LG strives to provide specimens of highest quality and are working hard to ensure that users have a continuous and good smartphone experience. We apologize again for the inconvenience. "
Click to expand...
Click to collapse
its only SOME in that statement by lg
299792458 said:
Good for you, glad you haven't had any reboot problems. Now back to the thread.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
chill out dude.... take a midol
you made a thread about reboots... im giving feedback weather you want it or not you made a thread about something that could have been posted in 1 of the 8 "reboot" threads......
im simply stating ive had 4 G2x's and none of them had that problem..... 4 out of a million but still all different build dates meaning that its not as common as you make it seem
so again... sit down... breath..... count to ten... and stop acting like i messed your whole thread up with one comment....
There are lots of people on this board that have $500 phones and are pissed because of a problem they're experiencing that LG knew about six months ago. Whether you realize or not, you came across dismissive. I'm thrilled your phone is working for you; and other who have problem-free phones too. I and others that are having problems don't need to be marginalized. And whether you realize or not, your come across as 12 when you rant the way you just did.
BarryH_GEG said:
There are lots of people on this board that have $500 phones and are pissed because of a problem they're experiencing that LG knew about six months ago. Whether you realize or not, you came across dismissive. I'm thrilled your phone is working for you; and other who have problem-free phones too. I and others that are having problems don't need to be marginalized. And whether you realize or not, your come across as 12 when you rant the way you just did.
Click to expand...
Click to collapse
lol then instead of posting random excerpts from a LG website why dont you return the phone..... or exchange it...
the fact that you try to insult me with ASSuming my age tells me your not to far off the "preteen" phase your self....
my advice is to stop pissing and moaning about your phone and sell it or exchange it.... you sound like a bunch of simple minded iphone users
IF IT DONT WORK TAKE IT BACK
duh?
bye bye
Its obvious you can't read and are prone to instigating confrontation. Since you are completely clueless, stop reading and trying to hijack my thread.
For everyone else, this is with specific regards to the cpufreq-dvfsb process and its possible ties to eventual lockup and subsequent reboot, which I have not seen discussed in this G2x forum. The purposes of this thread is, as articulately stated in the original post, to discuss cpufreq-dvfsd forbthose who are experiencing reboots.
@nate420 your comments in this thread are not appropriate nor appreciated and thereby further ignored.
Sent from my LG-P999 using Tapatalk
Great news, I'm getting a Sensation. And my critique of your writing style was meant to be constructive. It's hard to take anyone seriously when their thoughts are blurred by ranting, exclamation points, multiple fonts, and overuse of bold. And I assure you, I'm not 12.
BarryH_GEG said:
Great news, I'm getting a Sensation. And my critique of your writing style was meant to be constructive. It's hard to take anyone seriously when their thoughts are blurred by ranting, exclamation points, multiple fonts, and overuse of bold. And I assure you, I'm not 12.
Click to expand...
Click to collapse
Well said.
Sent from my LG-P999 using Tapatalk
I recently had the pleasure of dealing with the HTC Support Centre. I thought it may entertain some you see the calibre of personnel that makes up crack team. I’ll paraphrase the support email exchanges.
Hi, a bunch of us are getting this OTA update, it downloads but it fails to install, here is a link to a forum discussing this problem and here are the details of my phone that might be useful to you.
Hi, try to download the update over WiFi if you were trying it on 3G, make sure you have enough space on your SD card, if the problem persists send us your phones details.
Hi, I’ve got lots of space on my phone memory and SD card and I downloaded it a couple of times over WiFi. It downloads fine, but there’s a problem when it tries to install on the phone. Here are all my phone details I sent you last time and any other details you could possibly want. Also there’s a couple of screen shots of the error message and the update details and a link to the forum I sent you last time, the forum with other people having this exact same problem.
Hi, if you still can’t download the update, send your phone to this repair centre.
(I started getting a little sarcastic at this point) Umm, you don’t seem to understand, like I said before I have no problem downloading the update, it fails when it tries to install. I did some reading online and it looks like this update is a fix for ICS, but as I showed in the details before, my phone is still on GB, that’s probably why the update fails. You should probably tell somebody that your update servers are sending out the wrong updates to some phones.
Don’t worry, we understand your problem, try backing up the contents of your memory card and formatting it as Fat32, if the update still doesn’t work send your phone to our repair centre.
(I got very sarcastic at this point) I’m not convinced that you understand my problem, so I drew you a cartoon, I hope it helps. I’m going to save myself the postage and not send my phone to your repair centre. It looks like somebody at the update server noticed this problem and they’ve stopped trying to send this update to me and other Sensation users on GB, see, it’s all in this forum thread that I gave you the link to before. This has been fun, I hope you like my cartoon.
I'm quite looking forward to see if I'll get a response to my cartoon.
Haha, what tossers
Etienne at HTC UK Support, told me that I need to fully charge my battery, and fully drain it. And then repeat this process twice. I was complaining about poor battery life, and the phone wasn't even starting (the battery was dead.) Despite me telling all of this, I think they were simply out to troll me.
I wonder if I can snag a free battery off Vodafone? (Under contract, without having to send my phone off.)
I suspect he was just following the "Official HTC Support Centre Check List".
I expect the "Official HTC Support Centre Check List" looks something like this.
Hello, this is the HTC Help Centre, have you tried turning it off and on again?
Ask customer to make sure they turned the device off and on again
Ask customer to do the thing that isn't working again
Ask customer to send device to HTC Service Centre
Rockologist said:
I suspect he was just following the "Official HTC Support Centre Check List".
I expect the "Official HTC Support Centre Check List" looks something like this.
Hello, this is the HTC Help Centre, have you tried turning it off and on again?
Ask customer to make sure they turned the device off and on again
Ask customer to do the thing that isn't working again
Ask customer to send device to HTC Service Centre
Click to expand...
Click to collapse
Is it any wonder their profits are falling? The money they must spend on repairs, service, and replacements has got to be staggering. From bad manufacturing techniques to customer service that doesn't diagnose problems well enough to avoid the costs of shipping to a repair center and having a tech work on the device....my god.
A few experienced and competent techs making good money working customer support HAS to be cheaper than diverting everyone with a problem to a repair center.
You'd think someone by now would have figured out a way to hook up a phone to a computer via USB and have the phone automatically connect with HTC's system so a tech could work on any software related problems remotely. Push new updates to the phone, tweak settings causing problems, etc. Or in most cases read the error messages people are getting accurately, instead of whatever version the users give them.
How hard could that possibly be to set up?
Skipjacks said:
You'd think someone by now would have figured out a way to hook up a phone to a computer via USB and have the phone automatically connect with HTC's system so a tech could work on any software related problems remotely. Push new updates to the phone, tweak settings causing problems, etc. Or in most cases read the error messages people are getting accurately, instead of whatever version the users give them.
How hard could that possibly be to set up?
Click to expand...
Click to collapse
Looks like they are doing something similar: http://www.phonesreview.co.uk/2012/03/20/htc-logmein-remote-access-to-support-staff/
Rockologist said:
I recently had the pleasure of dealing with the HTC Support Centre. I thought it may entertain some you see the calibre of personnel that makes up crack team. I’ll paraphrase the support email exchanges.
Hi, a bunch of us are getting this OTA update, it downloads but it fails to install, here is a link to a forum discussing this problem and here are the details of my phone that might be useful to you.
Hi, try to download the update over WiFi if you were trying it on 3G, make sure you have enough space on your SD card, if the problem persists send us your phones details.
Hi, I’ve got lots of space on my phone memory and SD card and I downloaded it a couple of times over WiFi. It downloads fine, but there’s a problem when it tries to install on the phone. Here are all my phone details I sent you last time and any other details you could possibly want. Also there’s a couple of screen shots of the error message and the update details and a link to the forum I sent you last time, the forum with other people having this exact same problem.
Hi, if you still can’t download the update, send your phone to this repair centre.
(I started getting a little sarcastic at this point) Umm, you don’t seem to understand, like I said before I have no problem downloading the update, it fails when it tries to install. I did some reading online and it looks like this update is a fix for ICS, but as I showed in the details before, my phone is still on GB, that’s probably why the update fails. You should probably tell somebody that your update servers are sending out the wrong updates to some phones.
Don’t worry, we understand your problem, try backing up the contents of your memory card and formatting it as Fat32, if the update still doesn’t work send your phone to our repair centre.
(I got very sarcastic at this point) I’m not convinced that you understand my problem, so I drew you a cartoon, I hope it helps. I’m going to save myself the postage and not send my phone to your repair centre. It looks like somebody at the update server noticed this problem and they’ve stopped trying to send this update to me and other Sensation users on GB, see, it’s all in this forum thread that I gave you the link to before. This has been fun, I hope you like my cartoon.
I'm quite looking forward to see if I'll get a response to my cartoon.
Click to expand...
Click to collapse
Lmao that diagram is great man
sent from my android powered beast!
Haha OP. How old are you? That diagram looks like it has been drawn by 3 yo.
Nevertheless funny.
Sent from my DROID RAZR using XDA Premium App
k0zmic said:
Looks like they are doing something similar: http://www.phonesreview.co.uk/2012/03/20/htc-logmein-remote-access-to-support-staff/
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Click to collapse
vodafone already use this on htc phones, well on stock branded devices that is. i wasnt happy when they they installed it before i rooted
Loved your little cartoon. The person receiving it at HTC must have been falling of his /her chair laughing. Made my day :-D
Sent from my HTC Sensation Z710e using xda premium
Are you David Thorne from Australia? If not maybe you should ask him to bait these guys. Would be bloody funny.
Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2
If you want ICS, just send your phone and they'll fix it. I don't know why you didn't send your phone to the service center.
@droidxrooting, I’m 30 but I’m a sarcastic bastard and since the Service Centre guy didn’t seem to understand when I repeatedly told him that the update downloaded fine but failed on installation, that I’d draw a picture for him, appropriate to somebody of his intellectual capacity.
@hackdrag0nz, I’m South African, maybe there’s something in the Southern Hemisphere water that makes us all sarcastic bastards
@sevage00, the Repair Centre at HTC South Africa is infamous for doing more harm than good, I’ll avoid using them if at all humanly possible.
I’m glad my little cartoon has entertained you, I had quite a lot of fun making it.
I also hope it finally helps poor little Service Centre guy understand that the update really did download to my phone. I also feel a little sorry for the poor little Service Centre guy because if he has any grasp of sarcasm he won’t have liked my last message or that cartoon at all, and I just made his Friday miserable, and nobody deserves to have a bad Friday
Then you can root your phone and flash ICS.
A cute moment of fun.
Nice cartoon by the way.
Hope you'll fix your prob with your phone.
the personnels at htc support center seems friendly enough for my country
---------- Post added at 04:12 PM ---------- Previous post was at 03:53 PM ----------
so anyway, to share my experience,
my device, sadly experienced screen glitches and flickering right after i unlocked bootloader and rooted my device. however, they (sis service center) allowed for a 1 on 1 swap, claiming it was hardware related problem.
but first thing they did was to data reset, which i consider as rather unnecessary to pinpoint any issue at hand.
my 2cents.
hm ok good to know
Lol
Hilarious!! Let's hope the tech support guy can decipher your cartoon lmao.
Sent from my HTC Sensation 4G using XDA
pohsze said:
the personnels at htc support center seems friendly enough for my country
---------- Post added at 04:12 PM ---------- Previous post was at 03:53 PM ----------
so anyway, to share my experience,
my device, sadly experienced screen glitches and flickering right after i unlocked bootloader and rooted my device. however, they (sis service center) allowed for a 1 on 1 swap, claiming it was hardware related problem.
but first thing they did was to data reset, which i consider as rather unnecessary to pinpoint any issue at hand.
my 2cents.
Click to expand...
Click to collapse
SIS change your phone 1 to 1 even they know your phone rooted?
wahh this good man...
LMAO..I love the cartoon!
Hi,
I have been an i9003 user for a long time now. But, since I bought the phone I have been constantly having problems with it. I have taken my phone to Samsung service several times for problems such as unable to sync push notifications, GPS not working, dead display, bad lock key and recently the boot loop also known as the pseudo reset problem.
All in all, I have made around 10-12 trips to several service centers in Delhi, India. Finally to my surprise, Samsung told me that they'll not service my phone as they thought it was working fine and all those problems are actually added features on the phone.
I have also seen a good number of users on this forum constantly having such problem (especially the pseudo reset and push notification) . Therefore, I thought why not ask the i9003 users here, Can we file a lawsuit against Samsung in India for such a phone with inherent hardware problems? If yes, how can we progress with it?
surely go ahead.
vishal24387 said:
surely go ahead.
Click to expand...
Click to collapse
I think what he meant was start a class action lawsuit.
Sent from my GT-I9003 using XDA
Yes, I meant a class action lawsuit. I have already tried sending them letters and emails but they don't respond. Moreover, problems like pseudo reset, bad GPS and internal SD failure are signs of bad quality hardware. (causing loss of crucial data and contacts)
Plus I have suffered a lot from their bad service and poor management. This was my first high end device (at least for me) but it shattered all my hopes and I believe it is the same for a lot of users here. If all of the users with these problems come forward, it will substantiate our claims and maybe we will force Samsung to do a call back for this device. (which might also help all the people who are out of warranty and can't afford the expensive replacement of the MB)
yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.
tamoghno said:
yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.
Click to expand...
Click to collapse
I am taking about a class action lawsuit, which will involve all the users having these issues.
Ulfric said:
I am taking about a class action lawsuit, which will involve all the users having these issues.
Click to expand...
Click to collapse
count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.
Wahaha123 said:
count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.
Click to expand...
Click to collapse
Thanks for showing interest, but I am looking for i9003 owners in India with hardware issues and unsatisfactory service. (maybe advantageous to owners in other countries if we get a judgment in our favor)
I believe we should not settle for cheap hardware as we paid a good premium for this device. The issue of pseudo reset is happening to almost every other user and may happen all of a sudden to any user causing loss of messages, contacts and settings (also FC in many apps).
Hell Yeah!!!
I am with you.. But How to proceed? Have u talked to any lawyer?
Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..
Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).
kajal_palpara said:
I am with you.. But How to proceed? Have u talked to any lawyer?
Click to expand...
Click to collapse
ivAnash said:
Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..
Click to expand...
Click to collapse
One thing I know for sure is that they won't give you any refund or replacement through the service channel. Their service managers are like collection agents they'll even harass you so that they don't have to give you a refund/replacement.
I sent them a legal notice more than a week back but haven't heard back from them. It's been about three months since I am pursuing this issue. But, I am yet to file a complaint in a consumer forum.
As I said earlier a class action lawsuit will substantiate everybody's claim. I'll try and get some professional legal advice and get back to everyone of you through PM. Thanks for showing support!
santoshsadani009 said:
Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).
Click to expand...
Click to collapse
Thanks for the link, is it an official consumer court discussion forum? All, I have seen is people making complaints without any follow up.
Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.
Ulfric said:
Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.
Click to expand...
Click to collapse
If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.
santoshsadani009 said:
If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.
Click to expand...
Click to collapse
I am actually filing the case in my local consumer redressal forum. You can still support the case by providing a written statement that you face the issue. I'll attach it with my documents as a proof and will ask for proper compensation to all the affected users.
I am not sure but I think my infrared port may be dead... For like the first 5 or 10 minutes of setting up Peel it worked perfectly but then, just stopped. I even tried a factory reset to see if that restored functionality, no joy. Anyone else having this issue?
Wow, Samsung tech support is beyond useless. Told them the IR port wasn't working, they told me to download a barcode reader app and see if the Camera worked. When I explained to them why that made no sense, they told me that I should contact technical support for Peel. I explained that I have done that, now they want me to send my tablet into them for 2-3 weeks for them to determine if the tablet is defective, and then should it be defective I'd receive a replacement within another 2-3 weeks.
I haven't had tech support this bad since I had to spend 3 hours on hold with Palm back in the day about my Palm Tungsten T2.
Do you people not search. This was talked about months ago.
I apologize, I did search but obviously not well enough. Could you perhaps provide a link to where it was talked about?
I did find something interesting out on my own... I finally got the tab working with Keis and it said there was a firmware update. I installed the update, and tried out Peel. Peel turned on the TV... Once. Only once. So, I tried TouchSquid Demo and it worked for quite a bit longer, then it too stopped.
At this point, I believe that my tablet is probably experiencing some very odd software glitch where the device doesn't do something to the IR port and it stops working. It is a good thing I didn't buy the device for its TV remote capabilities. I didn't though, I bought it to replace a Nook Tablet as an ereader, something is does fabulously.
It is kind of interesting though, I've been interested in using a handheld computing device as a remote for a long, long time. I have had Palm PDA's that would do it - sort of - most notably the Tungsten T2 and Tungsten T3 both performed alright as a TV remote, but the IR port wasn't very well suited to some devices. I found that earlier models had similar if more restricted results.
Seems to me that (especially with the writings from other people on the subject) the idea of using a computing device as a remote is... Sketchy at best. Not entirely sure why, afterall, the IR Blaster is designed for such but the software - while it was working the first time in Peel and even Touch Wiz, does leave much to be desired. Harmony remote perhaps is in my near future.
scottx . said:
Do you people not search. This was talked about months ago.
Click to expand...
Click to collapse
Smart ass
So I thought this might be a problem with the hardware itself. However I got it replaced, and found that the new model has the exact same problem. I'm going to go with software on this one.
scottx . said:
Do you people not search. This was talked about months ago.
Click to expand...
Click to collapse
yeah, smart ass
Well, its true. All of the info you need can be found in the q&a forums and by searching.
Alright, look. I appriciate that answering questions all day can be a pain in the ass if you chose to do it. However, no one gets paid here. I answer questions I have an answer for but likewise, no one is telling you that you have to post. It isn't like I didn't search. I saw a lot of posts on what different kinds of software to use but I didn't see anything where the hardware was working and then stopped.
I'm not asking you to personally help me. My problem is obviously rare and that's alright with me. Now, if I missed something and you want to help by posting a link, great. If not, then what does it help to be a smart ass? If you really don't like helping people with problems that you may think are stupid, or silly, then what good does it do to be all, "This was talked about, search for it." What are you hoping to acomplish by making such a post?
There are a lot of people here who manage to answer questions without being a ****. There are a lot of people who manage to answer questions like you did but also provide a link, both being helpful and a **** at the same time.
I will quote Wil Wheaton... Don't be a ****.
Hey all, firstly, sorry this is a rushed post but I'm hoping I can get some advice and pointed in the right direction. I'll start by saying I'm fairly experienced in tech and with Android.
So, a family member was having problem with her new android phone (Samsung J ... 6, 5 or something, I can find out) so I said I'd just do a factory reset - there was nothing on there she was worried about losing).
Long story short, this new security feature (if stolen) where you can't just factory reset has completely screwed me over. They are not tech orientated and can not remember the original google login they made, and barely half of the security questions to remember the original google account. I just want to cry. What was a basic factory reset has turned out to looking like I've 'bricked' their phone. I obviously haven't but it doesn't look good. I've read there's an APK to skip this google sign in step, and I feel competent to do it, but I feel like things can only get worse by this point. There is still hope to reset the google account, but what is your experience using this skip sign in APK. It sounds too easy, for would be thieves, and I don't trust it much. I'm thinking this has gone far enough, I should just tell her to take it back to the provider (EE UK) She's only had it a month. Any idea if they can do this in store or it'll be sent off. Any other words of advice with this skip sign in APK; pulling hair out, thanks
EDIT: Am I right in thinking I can't contact google any further to get the original account back?
whatsoup said:
Hey all, firstly, sorry this is a rushed post but I'm hoping I can get some advice and pointed in the right direction. I'll start by saying I'm fairly experienced in tech and with Android.
So, a family member was having problem with her new android phone (Samsung J ... 6, 5 or something, I can find out) so I said I'd just do a factory reset - there was nothing on there she was worried about losing).
Long story short, this new security feature (if stolen) where you can't just factory reset has completely screwed me over. They are not tech orientated and can not remember the original google login they made, and barely half of the security questions to remember the original google account. I just want to cry. What was a basic factory reset has turned out to looking like I've 'bricked' their phone. I obviously haven't but it doesn't look good. I've read there's an APK to skip this google sign in step, and I feel competent to do it, but I feel like things can only get worse by this point. There is still hope to reset the google account, but what is your experience using this skip sign in APK. It sounds too easy, for would be thieves, and I don't trust it much. I'm thinking this has gone far enough, I should just tell her to take it back to the provider (EE UK) She's only had it a month. Any idea if they can do this in store or it'll be sent off. Any other words of advice with this skip sign in APK; pulling hair out, thanks
EDIT: Am I right in thinking I can't contact google any further to get the original account back?
Click to expand...
Click to collapse
Greetings!
Thank you for using XDA Assist.
Having the correct phone model would be helpful here because there are different methods available for fixing this issue. Google will be of no help whatsoever. You can try to bring the device to an authorized Samsung repair center, if available. Also I do recommend bringing it back to the original place of purchase.
Good luck!
Thanks for your reply and sorry for mine being so slow. I guess I'm on my own with this one, but if you can point me to the most favoured guide for a Samsung J36 (I think that is J3 (6) I would appreciate it.
The APK method seems seems easy enough but I'm really worried it has been patched out, seeing as it's a relatively new phone. The last thing I want to do is make it worse. Could you advise how safe the APK method is? usual disclaimers aside
I went into EE today and they weren't much help; they said there's not much they can do, which I don't believe, if we can prove the phone is from them, only a month ago. Thanks for your help. Stress :S
whatsoup said:
Thanks for your reply and sorry for mine being so slow. I guess I'm on my own with this one, but if you can point me to the most favoured guide for a Samsung J36 (I think that is J3 (6) I would appreciate it.
The APK method seems seems easy enough but I'm really worried it has been patched out, seeing as it's a relatively new phone. The last thing I want to do is make it worse. Could you advise how safe the APK method is? usual disclaimers aside
I went into EE today and they weren't much help; they said there's not much they can do, which I don't believe, if we can prove the phone is from them, only a month ago. Thanks for your help. Stress :S
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I haven't seen one for the J3 specifically, as there isn't a specific forum for that model on XDA. May I recommend doing a search to see what turns up. I know that official Samsung repair centers can fix this problem.
Will do, thanks. I wanted to avoid paying for a fix but if it keeps things safe, so be it. I'd have to travel so hopefully they'd do it on the spot. ty