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Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
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I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )
k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
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This is how we do it at Sprint.
Sent from my Samsung Galaxy S
I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Uh...it's in the title of the thread
Emailed them and sent them links to all forums that discusses GPS issues.
Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.
zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.
ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
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http://www.galaxyshelp.com/
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied
This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Not keeping my hopes up since this just could be a uniformed message.
Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App
jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
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I got the same message so that is their current canned response.
I decided I'd make this post to help people out who find themselves disconcerted with T-Mobile's handling (or should I say mishandling) of the G2X situation. As many of you are aware, T-Mobile does not have an alternate phone in their system that they will swap your G2X for. Basically what this means is that if you're having problems with your phone, the only thing they will do is continue to send you out more refurbs. I have had 5 G2X's sent out and am awaiting my sixth. I wanted to let you guys know what options are on the table. Since T-Mobile is failing to produce a reliable and fully functional device they were forced to let me out of my contract without an ETF. It took talking to a lot of people but after having 5 phones sent out and them telling me they can't give me a different model, they really didn't have much choice. The only other solution that they came up with was to give me the full upgrade pricing on a Sensation. I hardly call having me pay more money on top of what I've already paid, a solution. So I forced them to release me from the contract. Also, I am awaiting word back from their corporate office to see what they will do about this. As I put it to them on the phone, it doesn't make sense that you won't even sell this phone right now because of quality control issues (and they have admitted to me now on several occasions that's the reason it was pulled), but the people who already have it just get screwed and you continue to send them a phone that THEY KNOW and admit is defective.
Summary: Exchange your phone at least 3 times and then force your way out of the contract. Also, call corporate and leave a message. They will call you back. 425-378-4000
If you are dissatisfied with T-Mobile, make your voices heard!
I feel yours and everyone else's pain on issues with this phone. I picked mine up on day one and will say GPS has been pretty bad...I've had no issues of reboots or any of the other issues.
Hope it works out for you.
Sent from my LG-P999 using XDA Premium App
Sensation
The Sensation should be an easy exchange for all of us disgruntled users. This is absurd that my third one is about to come in and I am about to get my sensation from these guys because being a customer for over a decade will help.
Me personally I've already gotten a Sensation (as of the 8th) but I still have a bad taste in my mouth from the way that T-Mobile is handling the situation. My issue is that they admit to having problems, so much to the point that they pulled it, however they are not wanting to take care of the customers that have already been affected by the problems that they admit to having.
I wish battery life was better.
Sent from my LG-P999 using XDA Premium App
Thank you very much for that number to corporate. I spent 3 hours on the phone the other day trying to explain to manager after manager that it isn't my fault as the consumer that I bought a phone from them that was so defective that they pulled it and stopped selling it. It's almost a farce at how not compassionate they were towards me and how they basically just said, "LG's going to take care of it, it's out of our hands." I am definitely going to call that number and I can't wait til I get a call back. Thanks again.
I call bulll****. J tried to get out of my contract for the same reasons and they said it was not possible.
G2x with CM7 and faux ..21 kernel
tackleberry said:
I call bulll****. J tried to get out of my contract for the same reasons and they said it was not possible.
G2x with CM7 and faux ..21 kernel
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First off, let's try to be a bit more respectful...
Now that we got that out of the way. Yes it is possible, but you have to force their hand. They are not going to make it easy because of course they don't want to release you. But if you are persistent enough and talk to enough managers (in the retentions dept) yes you can get out of it.
randyp007 said:
The Sensation should be an easy exchange for all of us disgruntled users. This is absurd that my third one is about to come in and I am about to get my sensation from these guys because being a customer for over a decade will help.
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The Sensation isn't an easy exchange...it's not about comparable price/quality - it's about manufacturer. Basically, T-Mo would have to eat the cost of the LG phone because they're giving you an HTC replacement. If it had been defective HTC, new HTC replacement --> no problem, the manufacturer eats that. But the "swap" you propose is really just a free phone, as they can't do anything with the LG phone (UNLESS LG has a recall on the g2x, in which case T-Mo would be able to recover cost there...)
Erislover said:
The Sensation isn't an easy exchange...it's not about comparable price/quality - it's about manufacturer. Basically, T-Mo would have to eat the cost of the LG phone because they're giving you an HTC replacement. If it had been defective HTC, new HTC replacement --> no problem, the manufacturer eats that. But the "swap" you propose is really just a free phone, as they can't do anything with the LG phone (UNLESS LG has a recall on the g2x, in which case T-Mo would be able to recover cost there...)
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As far as a customer is concerned it doesn't really matter who's responsible. At the end of the day customers want and need phones they can rely on. That said I think it's ludicrous that T-Mobile's stance throughout the whole thing is either buy a new phone or wait for an update that they ARE HOPING will fix the issues. At this point, T-Mobile should step up and replace the phones of customers that request it. Regardless of if they have to eat the cost or not, that's what should happen. Not them playing the blame game. Bottom line is they want you to have service with them, so they should ensure that they provide you with a quality device for you to use on said service. Without a device to use the service, there's no point in having service. Also I find it incredibly short sighted on T-Mobile's part that they would rather let you out of your contract and leave them than to just get you a working device. That is such a small picture way of handling things.
mysterioustko said:
As far as a customer is concerned it doesn't really matter who's responsible. At the end of the day customers want and need phones they can rely on. That said I think it's ludicrous that T-Mobile's stance throughout the whole thing is either buy a new phone or wait for an update that they ARE HOPING will fix the issues. At this point, T-Mobile should step up and replace the phones of customers that request it. Regardless of if they have to eat the cost or not, that's what should happen. Not them playing the blame game. Bottom line is they want you to have service with them, so they should ensure that they provide you with a quality device for you to use on said service. Without a device to use the service, there's no point in having service. Also I find it incredibly short sighted on T-Mobile's part that they would rather let you out of your contract and leave them than to just get you a working device. That is such a small picture way of handling things.
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You're absolutely right. I was just saying it's not an "easy" exchange, like it would be with an HTC<--->HTC exchange. They still wouldn't be obligated to do that under our contracts, but it would be "easy" for the company to accept, as they wouldn't lose beaucoup bucks doing so. Here, though, they eat a lot of loss giving us all new phones (whether at full upgrade price or free).
But amen to what you're saying - they *should* make sure we have phones that work longer than 6 hrs/day and don't reboot randomly throughout the day. (Lucky for me, my phone is running solid on EB 1.5 froyo, and I couldn't be happier with the phone, but I had all the issues complained of before I made the switch, and life is good now....)
mysterioustko said:
As far as a customer is concerned it doesn't really matter who's responsible. At the end of the day customers want and need phones they can rely on. That said I think it's ludicrous that T-Mobile's stance throughout the whole thing is either buy a new phone or wait for an update that they ARE HOPING will fix the issues. At this point, T-Mobile should step up and replace the phones of customers that request it. Regardless of if they have to eat the cost or not, that's what should happen. Not them playing the blame game. Bottom line is they want you to have service with them, so they should ensure that they provide you with a quality device for you to use on said service. Without a device to use the service, there's no point in having service. Also I find it incredibly short sighted on T-Mobile's part that they would rather let you out of your contract and leave them than to just get you a working device. That is such a small picture way of handling things.
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Also 9 times out of 10 there are problems that can easily be fixed with this and and other phones, if they simply replaced the phone anytime it was requested, they would lose huge amounts of money and you as a customer would keep having the same problems because you never got to the root cause.
You also have to understand that a tech support reps job isn't to exchange your phone, it is to fix it. When you go in gun blazing wanting a new phone, we HAVE to try to fix it our it could be our jobs. Applications, usage, TASK KILLERS, batteries and yes even phones all play a part into why this this phone has had problems. Replacing the unit won't fix the issue if it is something with the battery or an app.
Adam7986 said:
Also 9 times out of 10 there are problems that can easily be fixed with this and and other phones, if they simply replaced the phone anytime it was requested, they would lose huge amounts of money and you as a customer would keep having the same problems because you never got to the root cause.
You also have to understand that a tech support reps job isn't to exchange your phone, it is to fix it. When you go in gun blazing wanting a new phone, we HAVE to try to fix it our it could be our jobs. Applications, usage, TASK KILLERS, batteries and yes even phones all play a part into why this this phone has had problems. Replacing the unit won't fix the issue if it is something with the battery or an app.
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This isn't a tech support issue. This is a customer service (or lack thereof) issue. TMobile is offering a very flawed device...a device that they admit to being flawed...a device flawed to the extent they don't want to offer at this time. So I am to understand they don't want to sell the device to a person because it will cause them problems, but they don't want to replace the devices of those who have already had the misfortune of receiving that device. That is flat out piss poor customer service bottom line. Has nothing to do with tech support...besides to be quite frank, tech support 9 times out of 10 is a waste of time anyway. All they ever do is tell you to reset your phone. It's time for T-Mobile to step up to the plate and take care of their customers and stop making excuses.
mysterioustko said:
This isn't a tech support issue. This is a customer service (or lack thereof) issue. TMobile is offering a very flawed device...a device that they admit to being flawed...a device flawed to the extent they don't want to offer at this time. So I am to understand they don't want to sell the device to a person because it will cause them problems, but they don't want to replace the devices of those who have already had the misfortune of receiving that device. That is flat out piss poor customer service bottom line. Has nothing to do with tech support...besides to be quite frank, tech support 9 times out of 10 is a waste of time anyway. All they ever do is tell you to reset your phone. It's time for T-Mobile to step up to the plate and take care of their customers and stop making excuses.
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First let me clear something up, I am not speaking on behalf of t-mobile, but that argument is flawed. T-mobile is only contractually obligated to provide you with SERVICE, not a device that will never break. Is that a crappy way to look at it, yes, but that is the gods honest truth. If you get a new car and it the brakes go bad you don't replace the whole damn car, you fix whats wrong with it and move on. Now I know cell phones are different, but at the same token if something is wrong with your phone you don't automatically get a brand new one, you fix it.
If it can be fixed, it is fixed. If it can't be fixed then you get a replacement. Will I exchange your device if I can't fix it? Sure, but I AM going to try to fix it. Most times, we don't even fight customers very hard about exchanges, we give in pretty easily.
In all honesty, your beef is with LG, yes we sell the phone, but the warranty is LG's warranty, not T-Mobile's. We decide to save you the hassle of having to send your phone in for repairs and then getting the same device that was broken back. That is what the manufacturer's warranty covers, if the repairs fail to fix the issue, only then will they exchange it for you and guess what, its a refurb. We absorb a lot of that cost and delay as a company, so you, our customer doesn't have to.
And P.S. out of the 25 calls I take a day, I may not be able to resolve 2 of them. That bothers me, truly it does, I want to fix everything. At the same token, if all you want is a new phone, you don't want customer service.
Adam7986 said:
T-mobile is only contractually obligated to provide you with SERVICE, not a device that will never break.
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Wrong answer. By T-Mobile selling the device that's required to utilize the contracted service they are without question culpable if the device fails and you can't enjoy the service. It's even more specific here because the device in question is named the "T-Mobile G2x with Google by LG." I guarantee you if anyone filed in small claims court the judge would nullify the contract and stick T-Mobile with the court costs and possible punitive damages - especially with the shoddy way the whole G2X incident's been handled which would be outed in court. I'm with AT&T because of the G2X and T-Mobile's ass of a response.
BarryH_GEG said:
Wrong answer. By T-Mobile selling the device that's required to utilize the contracted service they are without question culpable if the device fails and you can't enjoy the service. It's even more specific here because the device in question is named the "T-Mobile G2x with Google by LG." I guarantee you if anyone filed in small claims court the judge would nullify the contract and stick T-Mobile with the court costs and possible punitive damages - especially with the shoddy way the whole G2X incident's been handled which would be outed in court. I'm with AT&T because of the G2X and T-Mobile's ass of a response.
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(just fyi, in case you care: the hypothetical case would actually be dismissed for failue to state a claim -- as per at&t v. concepcion, we can't bring cases in court anymore; all disputes are required to be brought in arbitration now.)
Erislover said:
(just fyi, in case you care: the hypothetical case would actually be dismissed for failue to state a claim -- as per at&t v. concepcion, we can't bring cases in court anymore; all disputes are required to be brought in arbitration now.)
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Then take everything I said and replace judge with arbiter.
Sent from my GT-I9100 using XDA Premium App
I don't get it you had 14 days (30 days in California) to return the device and you kept it so I don't understand these arguments. You could have simply returned the device within that time frame and waited for the next device to be released. Instead you stuck with the device seems like a poor decision on the consumers part.
Sent from my LG-P999 using XDA Premium App
I agree with Adam. You have 14 days or 30 days depending on where you bought it. The phone is brand new. Some phones have a few issues. If yours had issues it would have been apparent in the first several days with plenty of days to make the swap.
The issue with a new device, is that there will be lots of returns and lots of defective refurbs. Every refurb I get is nasty right now because all of the bad screen bleeds are being recycled.
Mine works great aside from a longer then normal GPS lock (something fishy with AGPS). But once you are past your return period, you are stuck with it. If you are unhappy with YOUR choice, then cancel your contract, sell the phone, and move on. It isn't really that difficult.
I think if you are having issues with the phone that is bad enough to make you want to jump to another phone, the $50 upgrade price isn't really that bad since you basically used a brand new phone for at least 2 weeks to a month.
I know $50 is $50 but if I really wanted another phone and was offered the one I wanted for $50, no questions asked... I would go for it.... unless the goal was to get something for nothing.... which isn't right.
Bottom line is you let your return period lapse. They could say, "Sorry we can't help you". But sounds like they are trying and offering various solutions. Whether they aren't good enough for you is another topic.
I'd say take the upgrade for $50 and move on or pay to get out of contract entirely.
BarryH_GEG said:
Wrong answer. By T-Mobile selling the device that's required to utilize the contracted service they are without question culpable if the device fails and you can't enjoy the service. It's even more specific here because the device in question is named the "T-Mobile G2x with Google by LG." I guarantee you if anyone filed in small claims court the judge would nullify the contract and stick T-Mobile with the court costs and possible punitive damages - especially with the shoddy way the whole G2X incident's been handled which would be outed in court. I'm with AT&T because of the G2X and T-Mobile's ass of a response.
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Whether you like it or not, you are indeed wrong. The functionality of a device is not guaranteed by any service provider. Hence why you are allowed to use unlocked devices and such. The only guarantee is that the device sold has to be compatible with the services sold. If a device turns of randomly and there are other issues, your contract with any service provider will not ensure you a new or replaced device because your SERVICE is not impaired, just your usage. I know that is crappy but it is what it is.
When you purchase a device, you are then subject to the terms of use by the manufacturer ONLY. You enter into a separate contract with your service provider. In most countries, devices are not purchased at a discount through a service provider, they are bought outright at full price. The warranty is guaranteed and based on the terms of service and subject to manufacturer discretion. Almost all of the manufacturers require repair before warranty exchange is fulfilled.
Again, service providers decide to accept the brunt of these exchanges and costs associated with them, because customers would rather leave and go to another provider instead of dealing with the hassle. So while a provider is willing to and able to process your exchange and get you a replacement device, it is in no way a requirement of your contract with said provider. The only time this is not true is during a "buyer's remorse" period that is required by most states, but even then the exchange isn't a requirement, just the ability to return the device and receive a refund.
I recently had the pleasure of dealing with the HTC Support Centre. I thought it may entertain some you see the calibre of personnel that makes up crack team. I’ll paraphrase the support email exchanges.
Hi, a bunch of us are getting this OTA update, it downloads but it fails to install, here is a link to a forum discussing this problem and here are the details of my phone that might be useful to you.
Hi, try to download the update over WiFi if you were trying it on 3G, make sure you have enough space on your SD card, if the problem persists send us your phones details.
Hi, I’ve got lots of space on my phone memory and SD card and I downloaded it a couple of times over WiFi. It downloads fine, but there’s a problem when it tries to install on the phone. Here are all my phone details I sent you last time and any other details you could possibly want. Also there’s a couple of screen shots of the error message and the update details and a link to the forum I sent you last time, the forum with other people having this exact same problem.
Hi, if you still can’t download the update, send your phone to this repair centre.
(I started getting a little sarcastic at this point) Umm, you don’t seem to understand, like I said before I have no problem downloading the update, it fails when it tries to install. I did some reading online and it looks like this update is a fix for ICS, but as I showed in the details before, my phone is still on GB, that’s probably why the update fails. You should probably tell somebody that your update servers are sending out the wrong updates to some phones.
Don’t worry, we understand your problem, try backing up the contents of your memory card and formatting it as Fat32, if the update still doesn’t work send your phone to our repair centre.
(I got very sarcastic at this point) I’m not convinced that you understand my problem, so I drew you a cartoon, I hope it helps. I’m going to save myself the postage and not send my phone to your repair centre. It looks like somebody at the update server noticed this problem and they’ve stopped trying to send this update to me and other Sensation users on GB, see, it’s all in this forum thread that I gave you the link to before. This has been fun, I hope you like my cartoon.
I'm quite looking forward to see if I'll get a response to my cartoon.
Haha, what tossers
Etienne at HTC UK Support, told me that I need to fully charge my battery, and fully drain it. And then repeat this process twice. I was complaining about poor battery life, and the phone wasn't even starting (the battery was dead.) Despite me telling all of this, I think they were simply out to troll me.
I wonder if I can snag a free battery off Vodafone? (Under contract, without having to send my phone off.)
I suspect he was just following the "Official HTC Support Centre Check List".
I expect the "Official HTC Support Centre Check List" looks something like this.
Hello, this is the HTC Help Centre, have you tried turning it off and on again?
Ask customer to make sure they turned the device off and on again
Ask customer to do the thing that isn't working again
Ask customer to send device to HTC Service Centre
Rockologist said:
I suspect he was just following the "Official HTC Support Centre Check List".
I expect the "Official HTC Support Centre Check List" looks something like this.
Hello, this is the HTC Help Centre, have you tried turning it off and on again?
Ask customer to make sure they turned the device off and on again
Ask customer to do the thing that isn't working again
Ask customer to send device to HTC Service Centre
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Click to collapse
Is it any wonder their profits are falling? The money they must spend on repairs, service, and replacements has got to be staggering. From bad manufacturing techniques to customer service that doesn't diagnose problems well enough to avoid the costs of shipping to a repair center and having a tech work on the device....my god.
A few experienced and competent techs making good money working customer support HAS to be cheaper than diverting everyone with a problem to a repair center.
You'd think someone by now would have figured out a way to hook up a phone to a computer via USB and have the phone automatically connect with HTC's system so a tech could work on any software related problems remotely. Push new updates to the phone, tweak settings causing problems, etc. Or in most cases read the error messages people are getting accurately, instead of whatever version the users give them.
How hard could that possibly be to set up?
Skipjacks said:
You'd think someone by now would have figured out a way to hook up a phone to a computer via USB and have the phone automatically connect with HTC's system so a tech could work on any software related problems remotely. Push new updates to the phone, tweak settings causing problems, etc. Or in most cases read the error messages people are getting accurately, instead of whatever version the users give them.
How hard could that possibly be to set up?
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Click to collapse
Looks like they are doing something similar: http://www.phonesreview.co.uk/2012/03/20/htc-logmein-remote-access-to-support-staff/
Rockologist said:
I recently had the pleasure of dealing with the HTC Support Centre. I thought it may entertain some you see the calibre of personnel that makes up crack team. I’ll paraphrase the support email exchanges.
Hi, a bunch of us are getting this OTA update, it downloads but it fails to install, here is a link to a forum discussing this problem and here are the details of my phone that might be useful to you.
Hi, try to download the update over WiFi if you were trying it on 3G, make sure you have enough space on your SD card, if the problem persists send us your phones details.
Hi, I’ve got lots of space on my phone memory and SD card and I downloaded it a couple of times over WiFi. It downloads fine, but there’s a problem when it tries to install on the phone. Here are all my phone details I sent you last time and any other details you could possibly want. Also there’s a couple of screen shots of the error message and the update details and a link to the forum I sent you last time, the forum with other people having this exact same problem.
Hi, if you still can’t download the update, send your phone to this repair centre.
(I started getting a little sarcastic at this point) Umm, you don’t seem to understand, like I said before I have no problem downloading the update, it fails when it tries to install. I did some reading online and it looks like this update is a fix for ICS, but as I showed in the details before, my phone is still on GB, that’s probably why the update fails. You should probably tell somebody that your update servers are sending out the wrong updates to some phones.
Don’t worry, we understand your problem, try backing up the contents of your memory card and formatting it as Fat32, if the update still doesn’t work send your phone to our repair centre.
(I got very sarcastic at this point) I’m not convinced that you understand my problem, so I drew you a cartoon, I hope it helps. I’m going to save myself the postage and not send my phone to your repair centre. It looks like somebody at the update server noticed this problem and they’ve stopped trying to send this update to me and other Sensation users on GB, see, it’s all in this forum thread that I gave you the link to before. This has been fun, I hope you like my cartoon.
I'm quite looking forward to see if I'll get a response to my cartoon.
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Lmao that diagram is great man
sent from my android powered beast!
Haha OP. How old are you? That diagram looks like it has been drawn by 3 yo.
Nevertheless funny.
Sent from my DROID RAZR using XDA Premium App
k0zmic said:
Looks like they are doing something similar: http://www.phonesreview.co.uk/2012/03/20/htc-logmein-remote-access-to-support-staff/
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vodafone already use this on htc phones, well on stock branded devices that is. i wasnt happy when they they installed it before i rooted
Loved your little cartoon. The person receiving it at HTC must have been falling of his /her chair laughing. Made my day :-D
Sent from my HTC Sensation Z710e using xda premium
Are you David Thorne from Australia? If not maybe you should ask him to bait these guys. Would be bloody funny.
Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2
If you want ICS, just send your phone and they'll fix it. I don't know why you didn't send your phone to the service center.
@droidxrooting, I’m 30 but I’m a sarcastic bastard and since the Service Centre guy didn’t seem to understand when I repeatedly told him that the update downloaded fine but failed on installation, that I’d draw a picture for him, appropriate to somebody of his intellectual capacity.
@hackdrag0nz, I’m South African, maybe there’s something in the Southern Hemisphere water that makes us all sarcastic bastards
@sevage00, the Repair Centre at HTC South Africa is infamous for doing more harm than good, I’ll avoid using them if at all humanly possible.
I’m glad my little cartoon has entertained you, I had quite a lot of fun making it.
I also hope it finally helps poor little Service Centre guy understand that the update really did download to my phone. I also feel a little sorry for the poor little Service Centre guy because if he has any grasp of sarcasm he won’t have liked my last message or that cartoon at all, and I just made his Friday miserable, and nobody deserves to have a bad Friday
Then you can root your phone and flash ICS.
A cute moment of fun.
Nice cartoon by the way.
Hope you'll fix your prob with your phone.
the personnels at htc support center seems friendly enough for my country
---------- Post added at 04:12 PM ---------- Previous post was at 03:53 PM ----------
so anyway, to share my experience,
my device, sadly experienced screen glitches and flickering right after i unlocked bootloader and rooted my device. however, they (sis service center) allowed for a 1 on 1 swap, claiming it was hardware related problem.
but first thing they did was to data reset, which i consider as rather unnecessary to pinpoint any issue at hand.
my 2cents.
hm ok good to know
Lol
Hilarious!! Let's hope the tech support guy can decipher your cartoon lmao.
Sent from my HTC Sensation 4G using XDA
pohsze said:
the personnels at htc support center seems friendly enough for my country
---------- Post added at 04:12 PM ---------- Previous post was at 03:53 PM ----------
so anyway, to share my experience,
my device, sadly experienced screen glitches and flickering right after i unlocked bootloader and rooted my device. however, they (sis service center) allowed for a 1 on 1 swap, claiming it was hardware related problem.
but first thing they did was to data reset, which i consider as rather unnecessary to pinpoint any issue at hand.
my 2cents.
Click to expand...
Click to collapse
SIS change your phone 1 to 1 even they know your phone rooted?
wahh this good man...
LMAO..I love the cartoon!
Hey guys, instead of only filling complaints with the FCC/Verizon, we should also be pursuing Samsung. I already went ahead and sent out a message on their contact site. It isn't a direct letter to a CEO or anything like that, but, one would believe that enough attention will get a letter slipped through the cracks.
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
For those of you who have yet to file a complaint with the FCC, might as well spend the time doing that as well in the same sitting.
Here is the letter I sent, as well as the link to their form.
https://contactus.samsung.com/custo...MailQuestionProduct.jsp?SITE_ID=1&titleCode=1
Sir or Ma'am,
I am writing today in regards to the issue with the locked bootloader on the Verizon SCH-i535. In many regards this is one of the greatest phones I have ever used, I also have the Verizon Nexus device. My issue, along with thousands of other Verizon subscribers, is that we would like the capability to unlock the device for free use.
Verizon was just recently fined for not allowing certain apps like tethering to be used on the network by the FCC. I know this doesn't hold any relevance much to the bootloader, however, it seems as if with Verizon being the only network requiring such locks that there must be some other underlying decision. Manufacturers like HTC have taken measures to allow unlocking of their devices on Verizon with their HTC Developers portal. This may only be a personal, or small community opinion, but I believe the device would sell significantly better, at least among the knowledgeable developers/modders, if it was unlocked, or unlock-able.
There have been several petitions past around, as well as dozens of e-mails, tweets, and the like to try and understand why we are being forced to be locked down unlike the other carriers. It doesn't seem appropriate that the Galaxy Nexus should be capable of being unlocked, while this device cannot. How does locking one device prevent harming the "integrity" of the network? If this were truly an issue, I would assume any and every device would be locked before they were even introduced to the network, as well, other carriers would follow suit.
In a side note, many willing customers have been awaiting the "Developer Edition" device. We are all aware that there really is not difference between this device and ours, aside from being capable of unlocking. So, how can there be 2 of the same devices on the same network, yet the device we hold cannot be unlocked? It really seems as if you guys are trying to work FOR us, the customer, while Verizon is working against all of us.
In the end, really I am just another loyal customer curious as to if/when we could see a utility that would give us the capability of unlocking out device to use at our liking? We are all well aware that it may void our warranty, but in our eyes the benefit outweighs the risk.
I would like to ask politely if my concern be passed along to all of those that may be concerned, specifically Samsung Mobile US CEO and such.
Thank you all for your time, I look forward to a response.
Respectfully,
Andrew Lemacks
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Click to collapse
I will do the same with your template. Thank you sir
No problem. This tactic has worked on HTC devices, I would assume Samsung should follow suit. Although, Samsung has less to lose.
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
Will do. Thank you!
Sent mine.
JetBlue said:
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
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Click to collapse
Realized auto-correct isn't automatically correct after re-reading it, lol. *out* instead of *our*
duxup said:
Will do. Thank you!
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detta123 said:
Sent mine.
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Awesome, the more the better.
Anyone who hasn't seen, you may want to follow up with using EDNYLaw's template for filing your complaint in about the best manner possible. He couldn't make it any easier! When they FCC gets flooded with complaints like that, it's a lot harder to look the other way as you shred what look like "legal" documents. Take the time people. http://forum.xda-developers.com/showthread.php?t=1820634&page=8
Good luck!
No need for luck.
Already sent the FCC complaint, not just did this as well.
Awesome, let's continue the push everyone!
Edit: tapatalk thinks I'm on a nexus, lol.
Sent from my Galaxy Nexus using Tapatalk 2
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
ddggttff3 said:
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
Click to expand...
Click to collapse
AtLemacks said:
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
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Click to collapse
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
ddggttff3 said:
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
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Click to collapse
Well that is a good sign! Here's to hoping I get something good this weekend!
AtLemacks said:
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
Click to expand...
Click to collapse
This. This! 1,000 times this!
The fastest way to get any communication to a company round-filed is to be disrespectful, to not meticulously grammar-check your writing (seriously, have at least one other person check it for you before sending), and to resort to foul language of any sort (even milder stuff like "damn", "hell", etc can give your letter an offputting tone).
As AtLemacks said, they're not breaking the law, and they've done this under the direction of Verizon. As crappy as Samsung can be in the software arena, they are not ultimately to blame for this (though they could bear some culpability for not pushing back).
So please, check your writing, have someone else read it, read it again, put it down and go to bed for the night, then read it again when you get up in the morning before you send it out.
I got a response from Samsung today and I just had to post it here. My emotions as I initially saw that I had this but then started, and completed, reading it: :victory: -> ->:rofl: -> :crying:. I have not altered ANY of this email including the names. As you read it, keep in mind my letter was extremely polite and grammatically correct...and my name is NOT Rick.
Dear Rick,
Thank you for your inquiry. I see that that you have question of unlock the bootloader so you can customize the phone.
As of now We still do not have updates about that, and as of now verizon lock the bootloader.But if we have update about unlocking the bootloader will be posting it to the website so please do visit our website(www.samsung.com/us).
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-800-726-7864. Please choose the following options by pressing 1 – Customer, 2 – Tablet, and then 3 – Wi-Fi Galaxy Tablet.
We appreciate your continued interest in Samsung products.
Sincerely,
Claire
Technical Support
I got the good ole generic reply back too, that it has been forwarded. Now, if there is any weight to the statement, lets keep the push going and fill up a few e-mail inbox's!
Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?
cmmx said:
Like many here, I bought a "foreign" phone.
Like some, it needed repair.
Unlike most(?), I just found out that you can't have your phone (oficially) repaired outside of its intended market. You just can't.
This, regardless of whether the parts you need are market specific or not, or whether the phone is under warranty or not.
It's simply just not possible, and it's not even up to the good will of the repair center.
And if you're thinking "it's ok, I'll just send it to wherever it came from, pay whatever shipping fees and go through any customs import/export hassle, and be cool about it", well...
I've got news for you:
You still can't. As I've been told by their online support, you simply just can't do that, either; you'll have to have someone to send it to, so that they then can send it for repair on their own. That's the only way you can have it repaired abroad.
So, good luck if you're travelling, half way across the world, and need your phone repaired asap.
This is how things work smack in the middle of the XXI century, with the leading brand in the world, as well as with every other brands. Except for...
Apple.
So, bottom line is diss Apple all you want for whatever reason, but the fact is, at least on this particular, it seems it's the only brand with a minimally acceptable customer support policy for these days and age.
Wonder how many of you are aware of this.
Think XDA should address this issue and raise awareness with an article?
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Click to collapse
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.
I believe you can claim warranty/repair in another country within Europe only.
Sent from my SM-G965F using Tapatalk
Apple does have the same issue if you don't have an apple store in your country... I live in Argentina and Apple request you send personally the phone to some apple store in other countries... you cannot just ship it to them.
Sent from S.G. S9 Plus Duos using Tapatalk
Frank Castle said:
Understood all, but how is it XDA issue, XDA doesn't monitor where, how or who, Members purchase from or where to get your devices repaired.
This is solely on the Users/Members. If others are in this situation, doing their own homework on the type of device they purchase i.e. if repairs are needed or where to get repairs or the type of development, that is solely on them.
Again, I see and understand your thought, but XDA doesnt play a part of what kind of devices Members get and where to get them repaired.
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Click to collapse
Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
Some community standards...
Kruk07 said:
I believe you can claim warranty/repair in another country within Europe only.
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You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.
cmmx said:
Who said it's a xda issue?
I just said you could write an article about it, because I bet most people, even here, have no idea about it, until it's too late, even when they're tech savvy as myself.
You know, like I said, to raise awareness, specially nowadays, when buying online is so prevalent and you may not even have an idea where the phone came from or was intended for.
But hey, who cares, right?...
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Click to collapse
Well you said it was an issue, but for the buyer. Again, it falls on the buyer, be smart.
cmmx said:
You believe wrongly; if it's a grey import, it's the seller's responsibility (if you're lucky enough), not the manufacturer.
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Click to collapse
Again it's the buyer, who needs to know by doing his homework on the device he plans on getting.
Sent from my star2qltesq using XDA Labs
Haha, what a joke you are...
Might as well close up shop and call it a day, then, since abso****inglutely anything you could write phone (or anything else, ftm) related, could as well be said as being "up to the buyers"...
Yep, such community; much use; very information. wow...
Go bo back to your sleep, then, and sorry to have "bothered" you... not.
Well, guess snowflakes are hurt...
Time to call it...