Database Info

Super Bad News: JH7 is it!

Just chatted again with Samsung Support and there is no additional update coming out to fix the GPS. Anyone wanting to jump ship waiting for a fix, can jump now.
here is my chat log...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alice '
Visitor: hello alice
Alice : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I had chatted with support last week about the over the air update to my captivate phone via att.
Visitor: the samsung rep told me not to do it
Visitor: which i did not.
Visitor: I did notice that a Kies mini application is now listed on your website
Visitor: should i install that? will that give me the update to my captivate phone?
Alice : Yes, that's correct.
Visitor: I understand from my previous chat session that a gps update was coming
Visitor: before the end of september
Visitor: is the update from this Kies mini program that update? or something else?
Alice : The update was for the firmware and to fix the GPS issue as well.
Alice : I'm sorry, the update is not for Kies.
Visitor: I was told that the update, wasn't the gps update
Visitor: and it wasn't ready yet, and that when it would be ready it would be on the samsung website
Alice : I'm sorry for the mis-communication.
Visitor: after speaking with my friend who applied the update, he said his gps didn't get any better
Alice : The update was for the firmware which also enhances and fixes the GPS issue.
Visitor: is the over the air update the same as the one from the Kies mini?
Visitor: so is it fair to say, that this is "the update" and no other ones are coming out to fix the gps issue?
Alice : No, the firmware only updates the connectivity name from Samsung Kies to Kies.
Visitor: i do not understand your last reply
Visitor: once i load the mini kies software, it will push out an update with the last letters JH7
Alice : I understand your concern.
Visitor: this firmware or fix is the one to fully address the gps issue?
Alice : Yes, that's correct.
Visitor: there are no other updates coming out before end of september?
Visitor: so i am to expect the next update will be android 2.2 operating system?
Alice : Please click on the link given below to access the article with instructions to update the handset:
Alice : http://ars.samsung.com/customer/usa...ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339171
Alice : The Update is not for Android 2.2.
Alice : In the future, the device should be upgradeable to Android Froyo 2.2.
Alice : Important Notice: Samsung Customer Care has no knowledge of when/if a release will be made available prior to official release.
Visitor: what i am trying to get at.. is there any other gps fixes or updates coming out to make the gps respond better
Visitor: i think there maybe an issue with my phone because i am unable to check for a software update
Visitor: it says it can't connect to att servers
Alice : The link provided is to update the handset and if the fix for GPS issue.
Alice : In this regard, I suggest you try updating the handset after a while as the network to update is now al a maximum load and may take some time.
Visitor: i read the article
Visitor: and it does not say there is a gps fix or update in it
Visitor: sorry
Visitor: see it now
Visitor: ok will try kies mini route.
Visitor: if my gps is still not working properly what do you suggest?
Visitor: a replacement?
Alice : Typically Samsung warranty covers repair only, unfortunately I do not have the authority to offer any exchanges at this time. If you would like to only discuss an exchange at this time, I can recommend that you contact our Voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Visitor: I of course have to try the update first...
Visitor: but in your opinon, should i request an exchange if it does not work?
Alice : If you experience any issue after updating the handset, please call the above provided phone support for the options available according to the situation.
Visitor: ok thanks for your help

Samsung supports are typically clue less. Don't take their words for anything. For all I care, you might just chatted with a bot.

great bot! check out the link the bot sent me... clearly it says gps update.

Krad said:
great bot! check out the link the bot sent me... clearly it says gps update.
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Yes, that's what the info they got. Remember Samsung publically said the same thing when JH7 is first released. Support CSRs are the last person to know any upcoming updates. That shows how bad Samsung support really are.

Great, Samsuck totally screwed us with this

I'll give Samsung/ATT until the end of September to get an actual GPS fix out, like they said they would.
I have already called AT&T about the issue and they are prepared to give me another phone of my choice if I decide to send it back to them.
Otherwise, I will probably sell it and go back to a Nexus One or maybe attempt to get a Telus Desire. I think it has the ATT 3G bands.

Alice seems to frequent these forums from Samsung chat logs. She never seems to know whats going on either.

I just went up through the ranks of Samsung customer support right before posting this. Chat first, won't waste your time posting it here as it has already wasted enough of my time. Second, phone call to "tier 2" support, had me do a battery pull and restart, obviously a waste of time, got transferred to "tier 3" support, apparently the highest level of support and where I was really trying to get anyway. Had me go into settings and turn on "wireless networks", yet another complete waste of time. However, I wasn't looking for him to fix it over the phone, I only wanted information.
Believe me when I tell you I held his feet to the fire looking for some information on whether or not there was ANY information or ANY update coming out AFTER the JH7 OTA update. He assured me there was no information on any other update in the pipe other than JH7 which had obviously already been released. I did get him to divulge that they have had "a few" other calls from people who's GPS was still not working even after the update and that the calls that had come in so far were only for the samsung captivate and that they hadn't had any other calls in regards to the other Galaxy S phones on the other carriers which seems suspect to me since to the best of my knowledge, all the other Galaxy S phones share the same GPS problems. He said all he could do was take down my information and pass it on to "research and development". I even tried to get him to transfer me to research and development to no avail.
In the end, the only recourse I had was to mail a letter to "Customer Relations" or some such thing in Texas explaining my situation. I really believe that the only thing I took from the conversation that was of any real use is that the only way they are going to do anything about the problem is if they get enough people calling and complaining about it.
Do yourself and all of us a favor and call in to voice your concern with getting the problem fixed. It only takes a couple of minutes and maybe someone will be able to get more information than I was able to. 1-888-987-4357. Sorry I don't have better news to report.

topshelf95 said:
.... thing in Texas explaining my ....
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What city, I might drive there
From a phone on an app

samsungs crappy support ftw!

Another post about an uninformed service rep - taken as gospel.
I really wish all the people that posted and believed this stuff would actually jump ship - then the forums would have less junky alarmist posts.

I have to say, that was somewhat painful to read. You pretty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.

k2snowboards88 said:
I have to say, that was somewhat painful to read. You petty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
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Good point, it was really hard to read that. It may be an automated bot it may not be, but the questions were so all over the place that it was impossible to tell what was going on.
Again, if this was a person making matter of fact statements - it is not someone in the know. It is just a 1st or 2nd level tech support person and they never know what is really happening in the dev world.

I didn't think there would be such a backlash against me about this thread. I was trying to be helpful and let others know that according to support, there isn't another update for GPS.
If you want to believe it is a robot, or canned, or some dumbass they put on the chats is your right. But my bubble has been burst and I don't think another fix is coming.
My strategy was to try and see if Alice would slip and let me know if there was a gps update coming out. She did not falter.
I would love to be proven wrong and would love to see the magic bullet gps fix, but i have zero hopes of that now.
The gps is big for me, but the rest of the phone is great.
I think everyone can agree this was a debacle for Samsung, and my next phone will probably be an HTC.
I will also keep most things to myself as well because clearly they are unhelpful in this forum.

We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.

Today a Samsung rep told me the sky would be falling...
Okay all jokes aside and as someone who has worked support before, reps are bottom feeders. They do not know anything about their company, their companies mission, or current development/progress. They are given a task, and their task is to find a way to keep you from calling in again while making sure that you buy a product from them in the future.
From the responses, she is not a bot. Thinking it is a bot is just silly, however, this does look scripted. Likely samsung is using India, the phillipines, etc.
If you allow this interaction to shape your feelings about your phone, I would like to question your intelligence. You're going to get this from any company. The grass isn't any greener on the other side.

Don't expect better from htc. The evo was capped at 30 fps. All the reps told anyone who asked that this would be unfixable in software because it was a hardware cap. They stuck to their story until a few days ago, when they removed the cap in software. That's not an isolated incident either. I remember when they sold phones with great gpus and advertised that fact. They didn't actually have drivers for it in the phone, so the gpu just say there inert. They never fixed that. Htc regularly lies to their customers, just like samsung.

foxbat121 said:
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
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I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...

Alice and Kies-Min
I'm in the USA so technically according to *Alice* with which I also chatted online, Kies is not supported. (of course that person provided the link to Kies Mini anyways) I was clearly told this is the JH7 update which WILL fix the GPS. From other forums I have read I will lose PC/Internet (tethering). Alice indicated yes, I'd lose that then.. oh wait, no I wouldn't.. it'd be a choice I could chose. So I downloaded and installed KiesM. I connected my phone and no surprise it didn't recognize it. I rebooted the phone. I am rooted, 1click lag fix and att bloatware removed. The KiesM found my phone and said it was unregistered and would not allow me to update it. I then closed the app and opened up normal Kies. It found there was a new version of Kies (assumed it included the JH7 update) and it downloaded etc. It also said it could update my firmware. When i attempted I get an error showing my pda, phone and software versions and states (while none are jh7) that it could not be updated. I also have tried the over the air option and continue to get no updates available. So, I can't even get this (what about half say sucks other half love) update even if I wanted to. Pretty disappointing. I really do love this phone EXCEPT that it doesnt connect to my alpine ida-x001 which I have scoured forums everywhere to see why the usb continually connects and disconnects and this second issue, poor, terrible GPS functionality. Last night was the first time I actually needed it but fortunately I can read a map and street signs fairly well and didnt need the locator beacon, just the actual address. Point of my long post, if you know how to get the update via kies let me know. If you know that it being rooted and ATT's bloatware will prevent it from installing, respond to let me know and I can try the update. I'm not opposed to it... however reluctant i am according to the negative posts..

derek4484 said:
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
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In the US Galaxy S release party, Samsung publically promised Froyo 2.2 for all US Galaxy S variants. AT&T didn't say otherwise. So, we will take the Samsung's PR or marketing's words for granted.

Froyo chat with Samsung. FYI

Just thought I would pass this along. From a chat I had today.
General Info
Chat start time Dec 31, 2010 2:15:14 PM EST
Chat end time Dec 31, 2010 2:36:20 PM EST
Duration (actual chatting time) 00:21:06
Operator Sylvester
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sylvester'
Sylvester: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: When will the Captivate be getting Froyo? Why doesn't Media Hub work yet?
Sylvester: I understand that you want to know when will Froyo be available for your phone, am I correct?
Visitor: Yes. Does the phone have to have Froyo for Media Hub to work?
Sylvester: I am sorry, but we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion
Sylvester: However, media hub is a different application and is not related to the Froyo update.
Visitor: Is this your response or the "Canned" response put out by Samsuing? Are you saying that it may not ever be available for the Captivate?
Visitor: How do you get Media Hub to work?
Sylvester: It is not a canned response, you will get the update very soon.
Visitor: Which update? Media Hub or Froyo?
Sylvester: Media Hub is only available for the Galaxy Tab and the Epic phone.
Sylvester: The Froyo update.
Visitor: One of the reasons I got this phone was for Media Hub. Samsung represented that is was feature of the phone.
Sylvester: I can understand your concern, but there will be an update very soon for your phone for both Froyo and the Media Hub.
Sylvester: Not to rush you , are we still connected?
Visitor: Can you speculate as to how soon? WIll it be over the air or a Kies update? I have not been able to get Kies to see my phone.
Visitor: Will the update come from Samsung or AT&T?
Sylvester: It will be an over the air update and it will be posted on our website in the Samsung Download Center
Sylvester: It will be from the Samsung and the Froyo update is provided by both.
Visitor: Do you have any idea of how soon we should see it?
Sylvester: I can not speculate the estimated time of approval, but i can assure it will be in the next few days.
Visitor: So I am to understand that it has not been approved yet? If so, how can it be coming out in the next few days? A few days sounds like less than a week!
Visitor: Approved by Samsung or AT&T?
Sylvester: I can assure that it will be released soon because the update has been released fo rthe Samsung intercept phone and it was successfull.
Visitor: What about the indefinite postponement of the Vibrant update? Will that have any effect on the Captivate update
Visitor: Soon is very vague. Will it be in a few days or soon?
Sylvester: It will definitely be in the next few days for sure.
Visitor: Thanks for your help. I look forward to the update.
Sylvester: You are welcome and wish you a very "Happy New Year."
Visitor: You too!
Sylvester: Thanks.
Sylvester: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
info: Chat session has been terminated by the Samsung Agent.

Thanks for sharing but unfortunately the wait is stil on indefinite.
Sent from my SAMSUNG-SGH-I897 using XDA App

I forgot to mention, I don't beleive him!

LBCaptivate said:
I forgot to mention, I don't beleive him!
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Did you post this over at the AT&T wireless forum, or did you just copy and paste this from the AT&T wireless forum?
http://forums.wireless.att.com/t5/S...-Captivate-or-in-general/td-p/1992573/page/18

I posted there too! Different screen name from my old smart phone days.

Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.

flashman2002 said:
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
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It may be pointless to you but others may or may not find it usefull.

LBCaptivate said:
It may be pointless to you but others may or may not find it usefull.
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Considering how many of these threads that are posted with no information of value i would highly doubt most users find these threads useful. Your chat has no info at all that clarifies the froyo issue. So what is useful when you chat with a rep giving standard and or bs answers to keep you happy.
This is my captivate. There are many like it buy this one is mine.

i for one, do appreciate OP for the info.

xiaoali said:
Samsung & AT&T will release it whenever they damn well please. Samsung twitter & facebook are filled with unhappy posts.. and they still go unheeded.
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The real thing that should be advertised is the way that ATT & Samsung are doing to their U.S. customers. Facebook & Twitter is overwhelmed by 2.2 froyo requests and yet they go unanswered.

I have gone through this thread and cleaned up the off-topic posts. A reminder that members have two options when visiting a thread:
Option 1
Responding with helpful and constructive information as opposed to "use the search", "try Google", etc.
Option 2
Move on. There is absolutely no reason to respond in a rude tone or to make someone feel stupid ... it is not constructive and serves no purpose.
There seems to be a significant amount of animosity in Android-related forums. I'm not certain as to why this is, nor do I want to hear any reason for justification; what I do know is that it is unacceptable.
XDA is about bringing together folks who have similar passions about mobile technology. As the forum is accessed worldwide, you will encounter all types of folks from different walks of life; some of these folks will be extremely technical, others not. In all cases, it is the responsibility of all members to remain respectful of one another. We all have different opinions, we do not all have the same level of knowledge, and some folks are looking to feel like they are learning while trying to contribute.
Thread closed.

[Q] Class Action Lawsuit against Samsung? (Pseudo Reset, Push Notifications etc.)

Hi,
I have been an i9003 user for a long time now. But, since I bought the phone I have been constantly having problems with it. I have taken my phone to Samsung service several times for problems such as unable to sync push notifications, GPS not working, dead display, bad lock key and recently the boot loop also known as the pseudo reset problem.
All in all, I have made around 10-12 trips to several service centers in Delhi, India. Finally to my surprise, Samsung told me that they'll not service my phone as they thought it was working fine and all those problems are actually added features on the phone.
I have also seen a good number of users on this forum constantly having such problem (especially the pseudo reset and push notification) . Therefore, I thought why not ask the i9003 users here, Can we file a lawsuit against Samsung in India for such a phone with inherent hardware problems? If yes, how can we progress with it?

surely go ahead.

vishal24387 said:
surely go ahead.
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I think what he meant was start a class action lawsuit.
Sent from my GT-I9003 using XDA

Yes, I meant a class action lawsuit. I have already tried sending them letters and emails but they don't respond. Moreover, problems like pseudo reset, bad GPS and internal SD failure are signs of bad quality hardware. (causing loss of crucial data and contacts)
Plus I have suffered a lot from their bad service and poor management. This was my first high end device (at least for me) but it shattered all my hopes and I believe it is the same for a lot of users here. If all of the users with these problems come forward, it will substantiate our claims and maybe we will force Samsung to do a call back for this device. (which might also help all the people who are out of warranty and can't afford the expensive replacement of the MB)

yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.

tamoghno said:
yep go ahead . hope you have the proof of service center visits/ job sheets. If you can prove that you have to service center numerous time then you may easily win .also there is a big chance that halfway through the case Samsung will try to settle with you and will probably offer you full refund.
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I am taking about a class action lawsuit, which will involve all the users having these issues.

Ulfric said:
I am taking about a class action lawsuit, which will involve all the users having these issues.
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count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.

Wahaha123 said:
count me in! my sl is faulty as well. twice been sent to the service center, due to faulty board miscommunication with int. sd and short circuit. repair time also took long (about a month and a week on my second repair) eating up my warranty dates.
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Thanks for showing interest, but I am looking for i9003 owners in India with hardware issues and unsatisfactory service. (maybe advantageous to owners in other countries if we get a judgment in our favor)
I believe we should not settle for cheap hardware as we paid a good premium for this device. The issue of pseudo reset is happening to almost every other user and may happen all of a sudden to any user causing loss of messages, contacts and settings (also FC in many apps).

Hell Yeah!!!
I am with you.. But How to proceed? Have u talked to any lawyer?

Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..

Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).

kajal_palpara said:
I am with you.. But How to proceed? Have u talked to any lawyer?
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ivAnash said:
Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..
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One thing I know for sure is that they won't give you any refund or replacement through the service channel. Their service managers are like collection agents they'll even harass you so that they don't have to give you a refund/replacement.
I sent them a legal notice more than a week back but haven't heard back from them. It's been about three months since I am pursuing this issue. But, I am yet to file a complaint in a consumer forum.
As I said earlier a class action lawsuit will substantiate everybody's claim. I'll try and get some professional legal advice and get back to everyone of you through PM. Thanks for showing support!
santoshsadani009 said:
Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).
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Thanks for the link, is it an official consumer court discussion forum? All, I have seen is people making complaints without any follow up.

Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.

Ulfric said:
Update
Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.
Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.
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If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.

santoshsadani009 said:
If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.
Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.
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I am actually filing the case in my local consumer redressal forum. You can still support the case by providing a written statement that you face the issue. I'll attach it with my documents as a proof and will ask for proper compensation to all the affected users.

Contact Samsung directly in regards to Bootloader

Hey guys, instead of only filling complaints with the FCC/Verizon, we should also be pursuing Samsung. I already went ahead and sent out a message on their contact site. It isn't a direct letter to a CEO or anything like that, but, one would believe that enough attention will get a letter slipped through the cracks.
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
For those of you who have yet to file a complaint with the FCC, might as well spend the time doing that as well in the same sitting.
Here is the letter I sent, as well as the link to their form.
https://contactus.samsung.com/custo...MailQuestionProduct.jsp?SITE_ID=1&titleCode=1
Sir or Ma'am,
I am writing today in regards to the issue with the locked bootloader on the Verizon SCH-i535. In many regards this is one of the greatest phones I have ever used, I also have the Verizon Nexus device. My issue, along with thousands of other Verizon subscribers, is that we would like the capability to unlock the device for free use.
Verizon was just recently fined for not allowing certain apps like tethering to be used on the network by the FCC. I know this doesn't hold any relevance much to the bootloader, however, it seems as if with Verizon being the only network requiring such locks that there must be some other underlying decision. Manufacturers like HTC have taken measures to allow unlocking of their devices on Verizon with their HTC Developers portal. This may only be a personal, or small community opinion, but I believe the device would sell significantly better, at least among the knowledgeable developers/modders, if it was unlocked, or unlock-able.
There have been several petitions past around, as well as dozens of e-mails, tweets, and the like to try and understand why we are being forced to be locked down unlike the other carriers. It doesn't seem appropriate that the Galaxy Nexus should be capable of being unlocked, while this device cannot. How does locking one device prevent harming the "integrity" of the network? If this were truly an issue, I would assume any and every device would be locked before they were even introduced to the network, as well, other carriers would follow suit.
In a side note, many willing customers have been awaiting the "Developer Edition" device. We are all aware that there really is not difference between this device and ours, aside from being capable of unlocking. So, how can there be 2 of the same devices on the same network, yet the device we hold cannot be unlocked? It really seems as if you guys are trying to work FOR us, the customer, while Verizon is working against all of us.
In the end, really I am just another loyal customer curious as to if/when we could see a utility that would give us the capability of unlocking out device to use at our liking? We are all well aware that it may void our warranty, but in our eyes the benefit outweighs the risk.
I would like to ask politely if my concern be passed along to all of those that may be concerned, specifically Samsung Mobile US CEO and such.
Thank you all for your time, I look forward to a response.
Respectfully,
Andrew Lemacks
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I will do the same with your template. Thank you sir

No problem. This tactic has worked on HTC devices, I would assume Samsung should follow suit. Although, Samsung has less to lose.

Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.

Will do. Thank you!

Sent mine.

JetBlue said:
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
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Realized auto-correct isn't automatically correct after re-reading it, lol. *out* instead of *our*
duxup said:
Will do. Thank you!
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detta123 said:
Sent mine.
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Awesome, the more the better.

Anyone who hasn't seen, you may want to follow up with using EDNYLaw's template for filing your complaint in about the best manner possible. He couldn't make it any easier! When they FCC gets flooded with complaints like that, it's a lot harder to look the other way as you shred what look like "legal" documents. Take the time people. http://forum.xda-developers.com/showthread.php?t=1820634&page=8

Good luck!

No need for luck.

Already sent the FCC complaint, not just did this as well.

Awesome, let's continue the push everyone!
Edit: tapatalk thinks I'm on a nexus, lol.
Sent from my Galaxy Nexus using Tapatalk 2

Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support

I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
ddggttff3 said:
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
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Click to collapse

AtLemacks said:
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
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I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.

ddggttff3 said:
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
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Well that is a good sign! Here's to hoping I get something good this weekend!

AtLemacks said:
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
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This. This! 1,000 times this!
The fastest way to get any communication to a company round-filed is to be disrespectful, to not meticulously grammar-check your writing (seriously, have at least one other person check it for you before sending), and to resort to foul language of any sort (even milder stuff like "damn", "hell", etc can give your letter an offputting tone).
As AtLemacks said, they're not breaking the law, and they've done this under the direction of Verizon. As crappy as Samsung can be in the software arena, they are not ultimately to blame for this (though they could bear some culpability for not pushing back).
So please, check your writing, have someone else read it, read it again, put it down and go to bed for the night, then read it again when you get up in the morning before you send it out.

I got a response from Samsung today and I just had to post it here. My emotions as I initially saw that I had this but then started, and completed, reading it: :victory: -> ->:rofl: -> :crying:. I have not altered ANY of this email including the names. As you read it, keep in mind my letter was extremely polite and grammatically correct...and my name is NOT Rick.
Dear Rick,
Thank you for your inquiry. I see that that you have question of unlock the bootloader so you can customize the phone.
As of now We still do not have updates about that, and as of now verizon lock the bootloader.But if we have update about unlocking the bootloader will be posting it to the website so please do visit our website(www.samsung.com/us).
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-800-726-7864. Please choose the following options by pressing 1 – Customer, 2 – Tablet, and then 3 – Wi-Fi Galaxy Tablet.
We appreciate your continued interest in Samsung products.
Sincerely,
Claire
Technical Support

I got the good ole generic reply back too, that it has been forwarded. Now, if there is any weight to the statement, lets keep the push going and fill up a few e-mail inbox's!

say byebye to nougat...

You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, Click here
Subject
No Volte for moto x style XT1572
Response By Email (PRAJITH) (07/03/2017 08.30 PM)
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
As per your email, I certainly understand your concern, sorry for the inconvenience caused.
Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.
We will forward this feedback to our production team and they will work on this and will implement this in future.
I am sorry to inform you that as if now volte is not yet released for X style and your device is not eligible for Nougat update. However we would recommend you to keep checking our website for further information.
Customer By Email (Sagar kuvar) (06/03/2017 11.30 PM)
no this is not proper answer to my question.. what is the reason that the update still haven't come? well as per my information i know what Snapdragon 808 hexacore do support volte band for rjio all you need to do is just push an update for it... you guys have locked it pls satisfy your customer and make them happy
all we need is volte update for now.. and i even would like to know about nougat update! is it may? or more late? pls share this information and i assure i won't reveal this information!
On
05-Mar-2017 5:14 PM, "Motorola India" [email protected] wrote:
Response By Email (ASEEF) (06/03/2017 11.13 PM)
Dear Sagar,
Thank you for contacting Motorola.
We would like to know whether you are satisfied with information provided in previous email.Kindly let us know the same so that we can assist you accordingly.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Response By Email (ASEEF) (05/03/2017 10.44 PM)
Customer Reference: 170305-007554
Dear Sagar,
Thank you for contacting Motorola.
As per your mail, we understand that you want VoLTE patch update for Moto X Style device.
We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We regret to inform you that, we have not rolled patch update for Moto X Style device. When it will release will get a notification on your device. However, we will share your feedback with our production team. We request you to kindly visit our official website: www.motorola.in for more information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Customer By Web (Sagar kuvar) (05/03/2017 10.03 PM)
I'm from India and I'm very angry that you haven't unlocked volte for moto x style.. rjio is famous in India and still u haven't given update for volte patch... pls give out a new update for volte patch for rjio support...
Question Reference # 170305-007554
Date Created: 05/03/2017 10.03 PM
Date Last Updated: 07/03/2017 08.30 PM
Status: Waiting on Customer
ps : sorry for long conversation but this is reality

It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.

The fact about such customer service associates is that they don't care about the person they are talking with and nor about the company they are working for. They have automated replies for certain types of queries which they forward or frame sentences having the same meaning.
So even if we ask or request them thousands of times they would simply submit the conclusion of the query to their system and put an end to it. We can only believe about a update if it's stated publicly via their websites, social networks, official blogs, etc.

It just says not eligible for a nougat update, but that could simply mean at this moment in time since officially there is no nougat update for any iteration of the Style/Pure. These guys are typically front end customer service reps and may or may not have any knowledge of what goes on in the programming/development departments.

It also means .....don't call us we'll call you and if we have something to say we'll say it.... So stop bugging us!!!!

Lol the same canned responses came out when I was on the lgg3 in regards to Marshmellow. And we ended up getting it. As others said quit asking front end dumb dumbs who know nothing about this as they only know what their computer says at the moment.

I used to work in customer service. Customer service workers know nothing regarding what goes on behind the scenes... If they did, they'd be getting paid a hell of a lot more than they do. Their only job is to get the customer off the line with as little friction as possible-- as fast as possible. They don't care about your personal grievances nor do they have any influence on the company that they work for. As long as they did not objectively insult you, they did their job regardless if they even answered your question. And Damn was I good at all of the above.... Sometimes depending on how the customer approached me and the customer's level of intelligence I'd throw a sly sideways insult in there in such a way that I could get away with it on the recordings. Moral of the story - don't make the assumption that customer service cares.
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
Sent from my XT1575 using Tapatalk

mikelebz said:
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
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LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.

aybarrap1 said:
LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
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You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk

mikelebz said:
You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk
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Believe it or not, banks outsource their service too. My gf works for Chase. She's in the Philippines.

According to the only official source we have, the Moto X Pure will still be receiving Nougat.

Yes many companies do outsource. However, some are actually smart about it. My bank doesn't outsource and they have always provided phenomenal service for the hour of day. However, with tech companies, due to bad customer service experience, by the time I have to call them, I have thoroughly researched the issue and tried everything I could. I have found that due to the fact I have some degree of technical knowledge and know how, when I start explaining the issues and what I've done to the rep, they are lost before I get started good. It is at that point I politely ask for someone who can actually understand the jargon.

Yeah Moto's help site says we are still.

Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
I am sorry to inform you that I had mistakenly written in the trail mail that Moto X Style will not receive the Nougat update.Kindly ignore the same.
As per your query regarding the Nougat Update for Moto X Style handset. I would like to inform you that as per Moto X style is concerned it is eligible for receiving Nougat update. However we have not started rolling out Nougat update for Moto X Style devices. I would not be able to commit on the release date from when it should be rolled out. I assure you that we would be rolling out the update soon. You will receive a notification once we start rolling out the update.
I am sorry to inform you that as if now volte is not yet released for X style However we would recommend you to keep checking our website for further information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business. Thank you for being such a loyal customer.
Regards,
Prajith
Motorola India
Customer By Email (Sagar kuvar) (08/03/2017 03.00 AM)
how can you say that moto x style ain't in the list?? blogspot says that X
style is on nougat update.. even some Germany officials say it'll come by
may (i suppose)... pls give us reason for that??
On 07-Mar-2017 3:00 PM, "Motorola India" <[email protected]>
wrote:
ps: we will get the update i req op to close this thread :3

wow the moto spokesperson just called me and said that soak test is out and its 7.1.2 running with latest march patch.. i asked him that can you invite me he said sorry but we can't allow any N person to enter if you have registered already you should recieve the email and do the process given. he also said volte ain't support in mxs for rjio which is very bad and also said that by may/june it'll be officially announced and it may be 7.2 also (he specified by saying that in market whichever is latest we will push that update) but their are lots of buggs in soaktesting so it'll take time to fix it said the person
something good is happening

@Sagar_1401 great news

how can you register for soak/beta testing?

vandal4e said:
how can you register for soak/beta testing?
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We don't know anymore... It used to be through the Motorola Feedback Network, but you can't enroll devices anymore, the link is just gone.

chrisund123 said:
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
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Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)

mirrin said:
Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
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I'm not saying it wont receive N, I'm just pointing out it's not as strong a candidate as a lot of newer devices. News of the soak test sounds promising, but I'm yet to see any evidence of it... You'd think a few benchmarks would be cropping up etc.