Just chatted again with Samsung Support and there is no additional update coming out to fix the GPS. Anyone wanting to jump ship waiting for a fix, can jump now.
here is my chat log...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alice '
Visitor: hello alice
Alice : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I had chatted with support last week about the over the air update to my captivate phone via att.
Visitor: the samsung rep told me not to do it
Visitor: which i did not.
Visitor: I did notice that a Kies mini application is now listed on your website
Visitor: should i install that? will that give me the update to my captivate phone?
Alice : Yes, that's correct.
Visitor: I understand from my previous chat session that a gps update was coming
Visitor: before the end of september
Visitor: is the update from this Kies mini program that update? or something else?
Alice : The update was for the firmware and to fix the GPS issue as well.
Alice : I'm sorry, the update is not for Kies.
Visitor: I was told that the update, wasn't the gps update
Visitor: and it wasn't ready yet, and that when it would be ready it would be on the samsung website
Alice : I'm sorry for the mis-communication.
Visitor: after speaking with my friend who applied the update, he said his gps didn't get any better
Alice : The update was for the firmware which also enhances and fixes the GPS issue.
Visitor: is the over the air update the same as the one from the Kies mini?
Visitor: so is it fair to say, that this is "the update" and no other ones are coming out to fix the gps issue?
Alice : No, the firmware only updates the connectivity name from Samsung Kies to Kies.
Visitor: i do not understand your last reply
Visitor: once i load the mini kies software, it will push out an update with the last letters JH7
Alice : I understand your concern.
Visitor: this firmware or fix is the one to fully address the gps issue?
Alice : Yes, that's correct.
Visitor: there are no other updates coming out before end of september?
Visitor: so i am to expect the next update will be android 2.2 operating system?
Alice : Please click on the link given below to access the article with instructions to update the handset:
Alice : http://ars.samsung.com/customer/usa...ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339171
Alice : The Update is not for Android 2.2.
Alice : In the future, the device should be upgradeable to Android Froyo 2.2.
Alice : Important Notice: Samsung Customer Care has no knowledge of when/if a release will be made available prior to official release.
Visitor: what i am trying to get at.. is there any other gps fixes or updates coming out to make the gps respond better
Visitor: i think there maybe an issue with my phone because i am unable to check for a software update
Visitor: it says it can't connect to att servers
Alice : The link provided is to update the handset and if the fix for GPS issue.
Alice : In this regard, I suggest you try updating the handset after a while as the network to update is now al a maximum load and may take some time.
Visitor: i read the article
Visitor: and it does not say there is a gps fix or update in it
Visitor: sorry
Visitor: see it now
Visitor: ok will try kies mini route.
Visitor: if my gps is still not working properly what do you suggest?
Visitor: a replacement?
Alice : Typically Samsung warranty covers repair only, unfortunately I do not have the authority to offer any exchanges at this time. If you would like to only discuss an exchange at this time, I can recommend that you contact our Voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Visitor: I of course have to try the update first...
Visitor: but in your opinon, should i request an exchange if it does not work?
Alice : If you experience any issue after updating the handset, please call the above provided phone support for the options available according to the situation.
Visitor: ok thanks for your help
Samsung supports are typically clue less. Don't take their words for anything. For all I care, you might just chatted with a bot.
great bot! check out the link the bot sent me... clearly it says gps update.
Krad said:
great bot! check out the link the bot sent me... clearly it says gps update.
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Click to collapse
Yes, that's what the info they got. Remember Samsung publically said the same thing when JH7 is first released. Support CSRs are the last person to know any upcoming updates. That shows how bad Samsung support really are.
Great, Samsuck totally screwed us with this
I'll give Samsung/ATT until the end of September to get an actual GPS fix out, like they said they would.
I have already called AT&T about the issue and they are prepared to give me another phone of my choice if I decide to send it back to them.
Otherwise, I will probably sell it and go back to a Nexus One or maybe attempt to get a Telus Desire. I think it has the ATT 3G bands.
Alice seems to frequent these forums from Samsung chat logs. She never seems to know whats going on either.
I just went up through the ranks of Samsung customer support right before posting this. Chat first, won't waste your time posting it here as it has already wasted enough of my time. Second, phone call to "tier 2" support, had me do a battery pull and restart, obviously a waste of time, got transferred to "tier 3" support, apparently the highest level of support and where I was really trying to get anyway. Had me go into settings and turn on "wireless networks", yet another complete waste of time. However, I wasn't looking for him to fix it over the phone, I only wanted information.
Believe me when I tell you I held his feet to the fire looking for some information on whether or not there was ANY information or ANY update coming out AFTER the JH7 OTA update. He assured me there was no information on any other update in the pipe other than JH7 which had obviously already been released. I did get him to divulge that they have had "a few" other calls from people who's GPS was still not working even after the update and that the calls that had come in so far were only for the samsung captivate and that they hadn't had any other calls in regards to the other Galaxy S phones on the other carriers which seems suspect to me since to the best of my knowledge, all the other Galaxy S phones share the same GPS problems. He said all he could do was take down my information and pass it on to "research and development". I even tried to get him to transfer me to research and development to no avail.
In the end, the only recourse I had was to mail a letter to "Customer Relations" or some such thing in Texas explaining my situation. I really believe that the only thing I took from the conversation that was of any real use is that the only way they are going to do anything about the problem is if they get enough people calling and complaining about it.
Do yourself and all of us a favor and call in to voice your concern with getting the problem fixed. It only takes a couple of minutes and maybe someone will be able to get more information than I was able to. 1-888-987-4357. Sorry I don't have better news to report.
topshelf95 said:
.... thing in Texas explaining my ....
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What city, I might drive there
From a phone on an app
samsungs crappy support ftw!
Another post about an uninformed service rep - taken as gospel.
I really wish all the people that posted and believed this stuff would actually jump ship - then the forums would have less junky alarmist posts.
I have to say, that was somewhat painful to read. You pretty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
k2snowboards88 said:
I have to say, that was somewhat painful to read. You petty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
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Click to collapse
Good point, it was really hard to read that. It may be an automated bot it may not be, but the questions were so all over the place that it was impossible to tell what was going on.
Again, if this was a person making matter of fact statements - it is not someone in the know. It is just a 1st or 2nd level tech support person and they never know what is really happening in the dev world.
I didn't think there would be such a backlash against me about this thread. I was trying to be helpful and let others know that according to support, there isn't another update for GPS.
If you want to believe it is a robot, or canned, or some dumbass they put on the chats is your right. But my bubble has been burst and I don't think another fix is coming.
My strategy was to try and see if Alice would slip and let me know if there was a gps update coming out. She did not falter.
I would love to be proven wrong and would love to see the magic bullet gps fix, but i have zero hopes of that now.
The gps is big for me, but the rest of the phone is great.
I think everyone can agree this was a debacle for Samsung, and my next phone will probably be an HTC.
I will also keep most things to myself as well because clearly they are unhelpful in this forum.
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
Today a Samsung rep told me the sky would be falling...
Okay all jokes aside and as someone who has worked support before, reps are bottom feeders. They do not know anything about their company, their companies mission, or current development/progress. They are given a task, and their task is to find a way to keep you from calling in again while making sure that you buy a product from them in the future.
From the responses, she is not a bot. Thinking it is a bot is just silly, however, this does look scripted. Likely samsung is using India, the phillipines, etc.
If you allow this interaction to shape your feelings about your phone, I would like to question your intelligence. You're going to get this from any company. The grass isn't any greener on the other side.
Don't expect better from htc. The evo was capped at 30 fps. All the reps told anyone who asked that this would be unfixable in software because it was a hardware cap. They stuck to their story until a few days ago, when they removed the cap in software. That's not an isolated incident either. I remember when they sold phones with great gpus and advertised that fact. They didn't actually have drivers for it in the phone, so the gpu just say there inert. They never fixed that. Htc regularly lies to their customers, just like samsung.
foxbat121 said:
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
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I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
Alice and Kies-Min
I'm in the USA so technically according to *Alice* with which I also chatted online, Kies is not supported. (of course that person provided the link to Kies Mini anyways) I was clearly told this is the JH7 update which WILL fix the GPS. From other forums I have read I will lose PC/Internet (tethering). Alice indicated yes, I'd lose that then.. oh wait, no I wouldn't.. it'd be a choice I could chose. So I downloaded and installed KiesM. I connected my phone and no surprise it didn't recognize it. I rebooted the phone. I am rooted, 1click lag fix and att bloatware removed. The KiesM found my phone and said it was unregistered and would not allow me to update it. I then closed the app and opened up normal Kies. It found there was a new version of Kies (assumed it included the JH7 update) and it downloaded etc. It also said it could update my firmware. When i attempted I get an error showing my pda, phone and software versions and states (while none are jh7) that it could not be updated. I also have tried the over the air option and continue to get no updates available. So, I can't even get this (what about half say sucks other half love) update even if I wanted to. Pretty disappointing. I really do love this phone EXCEPT that it doesnt connect to my alpine ida-x001 which I have scoured forums everywhere to see why the usb continually connects and disconnects and this second issue, poor, terrible GPS functionality. Last night was the first time I actually needed it but fortunately I can read a map and street signs fairly well and didnt need the locator beacon, just the actual address. Point of my long post, if you know how to get the update via kies let me know. If you know that it being rooted and ATT's bloatware will prevent it from installing, respond to let me know and I can try the update. I'm not opposed to it... however reluctant i am according to the negative posts..
derek4484 said:
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
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Click to collapse
In the US Galaxy S release party, Samsung publically promised Froyo 2.2 for all US Galaxy S variants. AT&T didn't say otherwise. So, we will take the Samsung's PR or marketing's words for granted.
Related
It seems that a lot of companies are really taking advantage of twitter to communicate with customers at large. Some examples are Verizon and HTC announcing the Eris OS update, Sprint has announced items via twitter. Lot's of people follow these companies and I am sure that these companies search twitter for references to there name.
So I propose that we use the power of twitter to send a clear message to Sprint that we would like an Android 2.0.1 update and that we would like some sort of news confirming it. We don't need exact deadlines but just knowing that it's coming would be great news for the community. It would also benefit Sprint in the long run because potential and current customers would have a little bit more faith in buying a Hero at 179.99 knowing that it will be getting an update.
I am going to post this to a few other Sprint/Hero related forums. Everyone can start twitting now or we can try to get some clear defined message written out that we can all retweet. Please post any thoughts, inputs or messages that you have twitted @Sprint.
My twitter ID is kennyidaho.
You do know that HTC announced we would be getting 2.x on Twitter about a month ago, right?
http://twitter.com/htc/statuses/5243593307
Flipz beat me to it.
I was googling for the article where HTC Confirmed it. They wouldn't bother with the update for CDMA Hero if Sprint wasn't going to give it to us. It costs them too much money to build an OS/Rom for a phone just in case Sprint ever asks for it.
Yes but nobody knows for sure if this applies to CDMA Hero's (we do know that it applies to GSM Hero's because of the leaked ROM - is there any proof a CDMA rom has been created?). HTC control's the update process on GMS Hero's, however Sprint has to request and push an update to Sprint Hero's. HTC is primarily a GSM manufacture and will cater to those devices first.
Assuming that HTC's announcement regarding Android 2.0 applies to carrier branded devices is as naive as assuming that the successor to the Hero (to be announced in February) applies to Sprints Hero.
Trust me I would like to hope it's true. Having Sprint and HTC devices in the past I know that just because HTC updates it's GSM equivalent it does not always indicate CDMA devices will receive the update (or will be updated in a timely manner).
Well if its been confirmed well what's the harm of twittering Sprint
No harm...
Just seems like a waste, one way or another we will have a 2.1 update.
Kcarpenter said:
No harm...
Just seems like a waste, one way or another we will have a 2.1 update.
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Myself and I am sure many others grow tired of the waiting game with these devices. In the end the main goal really is to see sprint open up a little bit.
If Sprint has ordered the update, if it's in testing and is slated to be released sometime first quarter 2010 then what's the harm in telling us? Verizon can notify it's customers that their Droid Eris, which is basically the same phone as the Hero, is getting updated - Sprint can take that risk too!
Right now Verizon is blitzing the media with Droid this Droid that, update this update that. What's sprint doing? A 5 second mention on a commercial also advertising the Pre and Tour?
Kcarpenter said:
No harm...
Just seems like a waste, one way or another we will have a 2.1 update.
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just saying, in the time it took you to type that out and post it here, you could just as easily have tweeted something to sprint about getting the update.
how are you so absolutely positive that we'll get it? do you know something the rest of us don't?
all i'm saying is that it's not a waste to tell them what you want, whether or not you already know you're going to get it.
I agree totaly. We make huge investments in these devices, especially those of us who don't get them by signing a new contract. Personally I have to have the coolest gadget on the market, its my kryptonite. To that note also, Sprint does have the best service converage and price in my area. So I can't afford necessarrily to go else where. Damned if you do Damned if you don't. We are at the mercy of the phone company and until we get the portablity openness in the U.S. that our European counterparts have, we are stuck with what we get.
That being said, the Devs on this forum and else where make the phone what its worth, not Sprint. Luckily in our case, "There is always someone smarter than you". Meaning Sprint can hold out all they want, we will get ours eventually. I am sure we can yell and scream and cause a fuss, but I don't see the merit behind it. Kind of like getting upset with the Customer Serivce reps at sprint when we call to ask the status of the update, you can yell at them all day long and nothing will get accomplished other than making them pissed and ruining their day.
Just Twitter don't be upset just ask nicely, what id they respond back with next week. Then the debate can hold off on thief build and relax
Gah, I even went out and made a twitter account for you guys. Now knowing I have a twitter account gives me the chills... I feel like a 'myspace' person now.
@sprint and @htc right???
@kcarpenter5407
Kcarpenter said:
Gah, I even went out and made a twitter account for you guys. Now knowing I have a twitter account gives me the chills... I feel like a 'myspace' person now.
@sprint and @htc right???
@kcarpenter5407
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Click to collapse
Hey Twitter is nothing like having a MySpace account, granted most people mis use by updating about nothing. I follow cnn, some journalist that I like and some online stores and ESPN plus a couple sports teams. Which has Me do less surfing cause all the info comes straight to me
If u decide to give Twitter a try may I suggest if you find someone intresting follow them and check out who they are following
I don't see any harm in this... I'm going to twitter Sprint here in a few
I was being slightly facetious.
Well HTC posted a response nothing from sprint
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
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Click to collapse
I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )
k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
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Click to collapse
This is how we do it at Sprint.
Sent from my Samsung Galaxy S
I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Uh...it's in the title of the thread
Emailed them and sent them links to all forums that discusses GPS issues.
Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.
zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.
ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
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http://www.galaxyshelp.com/
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied
This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Not keeping my hopes up since this just could be a uniformed message.
Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App
jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
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I got the same message so that is their current canned response.
If the Nexus S is basically a Galaxy S in Gingerbread disguise, you'd think Samsung would be bursting at the seams to offer a software upgrade for all the phones it's already sold from that family. Okay, you really wouldn't, but you'd hope that would be the case, right? Well, Pocket-lint prodded Samsung on just that point and managed to finagle the following response from a local UK contact presumably speaking on behalf of the mothership:
"In case a new version of Android operating system is publicly announced and released, Samsung will review the possibility of implementation of such new version to the existing Samsung products with Android operating system ("Update").
Such a review will be based on various factors including, without limitation, the overall effect of such Update to Samsung products, the system requirements, the structural limitations, and the level of cooperation from the component suppliers and the software licensors".
Click to expand...
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More here:
http://www.engadget.com/2010/12/09/samsung-undecided-about-gingerbread-on-galaxy-s-google-says-har/
Nope, the Galaxy S will be getting gingerbread:
http://twitter.com/Samsung_Mobiles/status/12437775529803776
A reporter already touched bases with Samsung, Samsung has claimed to be working on Gingerbread way before Motorola and HTC supposedly because they were experimenting with it on the tablets.
SlimJ87D said:
Nope, the Galaxy S will be getting gingerbread:
http://twitter.com/Samsung_Mobiles/status/12437775529803776
A reporter already touched bases with Samsung, Samsung has claimed to be working on Gingerbread way before Motorola and HTC supposedly because they were experimenting with it on the tablets.
Click to expand...
Click to collapse
Both of these pieces of information have been discussed in the Gingerbread thread.
And saying "Nope" doesn't change the fact that the Engadget article is pointing out the same inconsistencies - Samsung UK says "unknown at this time" and as your tweet shows; Samsung India says "yes" - so I think we can agree that the answer is undecided.
No idea why a new thread was started.
alphadog00 said:
Both of these pieces of information have been discussed in the Gingerbread thread.
And saying "Nope" doesn't change the fact that the Engadget article is pointing out the same inconsistencies - Samsung UK says "unknown at this time" and as your tweet shows; Samsung India says "yes" - so I think we can agree that the answer is undecided.
No idea why a new thread was started.
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"UK contact presumably speaking on behalf of the mothership:"
Who is this contact and presume is better way of saying assume.
I truly hope that India is right.
Considering most employee's Twitter use about work is governed by non-disclosure agreements, for an Indian employee to Tweet something like that he is either corect and doing it with company permission, or soon to be fired, correct or not.
A big question is where do Samsung software engineers work?
Maybe they work in India or Korea, who knows. But I think the UK wouldn't have as much knowledge as either of them.
We'll just have to wait and see.
alphadog00 said:
No idea why a new thread was started.
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You really don't have an idea? It should be quite obvious...I did it to annoy you.
nooomoto said:
You really don't have an idea? It should be quite obvious...I did it to annoy you.
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That and because you probably don't know to search first... standard rookie mistake. But I forgive you.
alphadog00 said:
That and because you probably don't know to search first... standard rookie mistake. But I forgive you.
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Whew! That was a close one, I wasn't sure if you were going to forgive me or not. Now I can rest easy tonight...I'll post a new thread to let you know.
I apologize for not having superior forum searching skills. I'm so glad that you found the time in your busy day to point out that the link to the article had already been posted in the 8 page long Gingerbread thread, while at the same time offering your analysis of the situation and reaching the conclusion that nothing has been decided. You are truly a shining beacon in the pantheon of multi-tasking.
Really dude, stop being so anal. Everyone on this forum is so pissy. I've been on physics forums that are more light-hearted.
Bravo to the UK rep for giving a nice neutral PC response. He should get a job in politics.
Seriously, what is the rep supposed to say?
"Yes, without question."
"NO, never going to happen. Buy new Samsung products."
Do you think samsung wants to make more money or keep current customers happy?
Because I think they are more after money.
So they in my conclusion they would not make gingerbread FW for SGS.
they would make a whole lot to give us froyo and make the "next gen" phone with Gingerbread and have that updated to whatever is going to be next....h...h...
offtopic... what dessert starts with a h?
sixk said:
Do you think samsung wants to make more money or keep current customers happy?
Because I think they are more after money.
So they in my conclusion they would not make gingerbread FW for SGS.
they would make a whole lot to give us froyo and make the "next gen" phone with Gingerbread and have that updated to whatever is going to be next....h...h...
offtopic... what dessert starts with a h?
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Click to collapse
Well making money and keeping your customers go hand in hand.
Honeycomb
Sent from my Axura 2.1 phone with Gingerbread keyboard.
ah... is that the announced name honeycomb???
I didnt look it up haha >_<
anyways technology is changing so fast they cant keep one item for more than 2 years now without it being obselete now.
We have a SGS captivate because we wanted the best...
but for how long?
I am pretty sure by next summer its going to be mid range by than.
So like half the people with a captivate will get the "newest bestest" phone by then because thats what we want. the best tech for that time... well those with money atleast haha
so my point is why waste time on a mid range phone when they can concentrate on a better phone by the time they can put gingerbread into SGS variations.
Also with all the carriers being stingy with froyo... =/
I can only see 1 FW update for new phones lately unless its Dev phones.
Reason why iphone are good is because they can update their fw because all their phones are similar and is on one carrier till they go verizon.
This is just my opinion though
only thing we can do is just wait and see. ^^
have a good day and really I do hope for Gingy for our phones.
sixk said:
so my point is why waste time on a mid range phone when they can concentrate on a better phone by the time they can put gingerbread into SGS variations.
Click to expand...
Click to collapse
Because if you don't treat current customers well it makes it harder to get new customers.
if most customers are like me i had the i8910 hd and changed to captivate to see if they might have better support which is a whole lot better than the i8910.
but really... with tech moving so fast support will only last 2 years the most imho
look at nokia and sony...
they are like that also ^^ not only with phones but with other things.
but everyone has their opinion and story
I guess this is getting more and more off topic
im sorry haha
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
derek4484 said:
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
Click to expand...
Click to collapse
Is it Samsung that hasn't release Froyo or the carriers who haven't released it?
derek4484 said:
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
Click to expand...
Click to collapse
Blame att not Samsung.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok.. is SG going to give us Gingerbread.. They say they will, but by then we are going to be PAST Honeycomb, they are slow, lazy and do not care. Honestly, they rather sell a new phone with the new OS then just do a free update.
lets be honest, they will give it to us, but by then it will be too late
NOW, lets think about this tho. the Nexus S is a Galaxy S with a twist right. So lets wait till some of the Chefs in the Rom dept give us a ROM unlike anything in efficency that SG will give us.
I mean, do you think the update to Froyo is going to be as good as the stuff that is out already? heck we even have some stable OV-UV HSPA roms out there, stable and all.
I'v had HTC, Samsung, and millions of other phones, i never rely on the manufacture. Heck even the iPhone had such better stuff when it was jailbroken.
just say'n. the newest from the manufactures, will be nothing but just obsolete crap.
Just thought I would pass this along. From a chat I had today.
General Info
Chat start time Dec 31, 2010 2:15:14 PM EST
Chat end time Dec 31, 2010 2:36:20 PM EST
Duration (actual chatting time) 00:21:06
Operator Sylvester
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sylvester'
Sylvester: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: When will the Captivate be getting Froyo? Why doesn't Media Hub work yet?
Sylvester: I understand that you want to know when will Froyo be available for your phone, am I correct?
Visitor: Yes. Does the phone have to have Froyo for Media Hub to work?
Sylvester: I am sorry, but we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion
Sylvester: However, media hub is a different application and is not related to the Froyo update.
Visitor: Is this your response or the "Canned" response put out by Samsuing? Are you saying that it may not ever be available for the Captivate?
Visitor: How do you get Media Hub to work?
Sylvester: It is not a canned response, you will get the update very soon.
Visitor: Which update? Media Hub or Froyo?
Sylvester: Media Hub is only available for the Galaxy Tab and the Epic phone.
Sylvester: The Froyo update.
Visitor: One of the reasons I got this phone was for Media Hub. Samsung represented that is was feature of the phone.
Sylvester: I can understand your concern, but there will be an update very soon for your phone for both Froyo and the Media Hub.
Sylvester: Not to rush you , are we still connected?
Visitor: Can you speculate as to how soon? WIll it be over the air or a Kies update? I have not been able to get Kies to see my phone.
Visitor: Will the update come from Samsung or AT&T?
Sylvester: It will be an over the air update and it will be posted on our website in the Samsung Download Center
Sylvester: It will be from the Samsung and the Froyo update is provided by both.
Visitor: Do you have any idea of how soon we should see it?
Sylvester: I can not speculate the estimated time of approval, but i can assure it will be in the next few days.
Visitor: So I am to understand that it has not been approved yet? If so, how can it be coming out in the next few days? A few days sounds like less than a week!
Visitor: Approved by Samsung or AT&T?
Sylvester: I can assure that it will be released soon because the update has been released fo rthe Samsung intercept phone and it was successfull.
Visitor: What about the indefinite postponement of the Vibrant update? Will that have any effect on the Captivate update
Visitor: Soon is very vague. Will it be in a few days or soon?
Sylvester: It will definitely be in the next few days for sure.
Visitor: Thanks for your help. I look forward to the update.
Sylvester: You are welcome and wish you a very "Happy New Year."
Visitor: You too!
Sylvester: Thanks.
Sylvester: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
info: Chat session has been terminated by the Samsung Agent.
Thanks for sharing but unfortunately the wait is stil on indefinite.
Sent from my SAMSUNG-SGH-I897 using XDA App
I forgot to mention, I don't beleive him!
LBCaptivate said:
I forgot to mention, I don't beleive him!
Click to expand...
Click to collapse
Did you post this over at the AT&T wireless forum, or did you just copy and paste this from the AT&T wireless forum?
http://forums.wireless.att.com/t5/S...-Captivate-or-in-general/td-p/1992573/page/18
I posted there too! Different screen name from my old smart phone days.
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
flashman2002 said:
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
Click to expand...
Click to collapse
It may be pointless to you but others may or may not find it usefull.
LBCaptivate said:
It may be pointless to you but others may or may not find it usefull.
Click to expand...
Click to collapse
Considering how many of these threads that are posted with no information of value i would highly doubt most users find these threads useful. Your chat has no info at all that clarifies the froyo issue. So what is useful when you chat with a rep giving standard and or bs answers to keep you happy.
This is my captivate. There are many like it buy this one is mine.
i for one, do appreciate OP for the info.
xiaoali said:
Samsung & AT&T will release it whenever they damn well please. Samsung twitter & facebook are filled with unhappy posts.. and they still go unheeded.
Click to expand...
Click to collapse
The real thing that should be advertised is the way that ATT & Samsung are doing to their U.S. customers. Facebook & Twitter is overwhelmed by 2.2 froyo requests and yet they go unanswered.
I have gone through this thread and cleaned up the off-topic posts. A reminder that members have two options when visiting a thread:
Option 1
Responding with helpful and constructive information as opposed to "use the search", "try Google", etc.
Option 2
Move on. There is absolutely no reason to respond in a rude tone or to make someone feel stupid ... it is not constructive and serves no purpose.
There seems to be a significant amount of animosity in Android-related forums. I'm not certain as to why this is, nor do I want to hear any reason for justification; what I do know is that it is unacceptable.
XDA is about bringing together folks who have similar passions about mobile technology. As the forum is accessed worldwide, you will encounter all types of folks from different walks of life; some of these folks will be extremely technical, others not. In all cases, it is the responsibility of all members to remain respectful of one another. We all have different opinions, we do not all have the same level of knowledge, and some folks are looking to feel like they are learning while trying to contribute.
Thread closed.
I just had an interesting chat with samsungs own live tech support who assured me that my tab 3 7.0 (sm-t210r) is on android 4.2.2. He even remote accessed my tablet to try to update it for me when I told him I was still on 4.1 software. Either I am totally missing something or they have no idea about their own products. Needless to say he was unable to update my tab remotely and I more or less politely cut him a break and got out of the chat.
Seth: I understand that you want to know if Tab 3 is being supported by Samsung yet as there are newer version tabs available.
Seth: No, as of now, the latest version available for Tab 3 is 4.2.2.
shaun: Basically yes. I bought it new nearly a year ago and it hasnt gotten an update yet.
shaun: is that for the wifi sm-210r? Because if it is mine is busted because I can't update it
Seth: Yes, it is for Wi-Fi only version.
shaun: ok, so is there a way to update it manually? i'm on 4.1 still and if i try to update it says I have the most current version
Seth: You will be receiving a notification to your tab once the update is released. You can update it over the air.
shaun: I'm a bit confused. If its on 4.2 and I have 4.1 doesnt that mean its released and I should have gotten an update?
Seth: Yes, you could try checking for the update on the device.
Seth: I would like to offer you the option of using Samsung’s Remote Support service. This service will let me remotely access your product and quickly troubleshoot this issue for you. May I have your permission to begin the Remote Support now?
shaun: sure but i'm actually on my pc atm. do i have to log in from my tablet?
Seth: No, you need to just download the Smart Tutor app on your device.
Seth: Please download the smart tutor app on your device from Play Store. The app will allow me to control your device remotely in order to fix your issue. The connection and session is secure and you may disconnect from it at any time.
shaun: ok i installed it and did the update for the app
Seth: Thank you for confirming.
Seth: Please tap on the app and you will be prompted for remote connection code.
Seth: The connection code is 136XXX.
shaun: its saying failed to connect to server please advise representative
Seth: Please exit the app and access your device again, then enter the code 19XXXX.
shaun: ok it is running at this time
Seth: Good to hear that.
Seth: I have successfully established a remote connection with your device. Please allow me to check with the issue.
shaun: ok
Seth: Thank you for holding. I appreciate your patience.
Seth: The update will normally be released in batches, you will be receiving the update when you device has it's turn. You should be receiving a notification when the update is released.
shaun: no problem. its been driving me nuts since I have been stuck on 4.1. Can't use apps to sd with that version and 8gb aint much storage.
shaun: may I ask when it came out? I check regularly and most sites are still saying 4.1.2 is the newest version released for the non carrier version
Seth: I understand how upsetting that must be as I am a consumer myself.
Seth: I am afraid; we do not have the exact information for the release date of the update; however, you should be receiving the popup soon.
Seth: I don't want to mislead you with incorrect information. I would have surely helped you if I had the information.
shaun: Thats ok, as long as its not a issue with my tablet I dont mind waiting.
Seth: Thank you.
shaun: I think thats all I had for you today. Thank you for the help.
Seth: Thank you for waiting. I'll be with you in just a moment.
Seth: If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products.
Seth: Is there anything else I can assist you with?
shaun: No, I think that was all. Thank you again
hi,
i've had interactions like that before, don't waste your time with customer/tech deflection.
as for official updates on a wifi only tablet samsung has nothing of worth on offer, attempted root busting
sneaky spyware updates etc. if your not bound by warranty concerns go custom.
in spite of all the initial complaints about this tab, the devs are gaining more ground towards
making it quite decent. the p5210 too. ihave both and i'm really starting to like them.
anyway peace
I just found it odd he had no idea about the firmware for there own product. He even took remote access and tried to do the "update"... Twice!!! I could have googled it in two seconds and told him its still on 4.1. Come this holiday season its all apple for me, phones and tab. Android has become like its own app store. Bloated with tons of unsupported crap.
Sent from my SCH-I535 using XDA Free mobile app
i have a friend who worked in customer service for a health insurance company
different product same approach
the c-s person operates off of a script - prescribed actions, responses, chains forged of
pure wonderful infuriating protocol.
in the samsung case i did an experiment and ultimately realized
that each rep probably has a text file open for cut and paste generic respones.
as for the remote access they are likely checking you device for warranty infractions
so they can potentially cut you short and send you on your way
and lastly even if they turn out to be an xda dev guru on their off time
they're not allowed to reveal that or act in that mode
monitoring IS constant
wonderful, isn't it?