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Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
Click to expand...
Click to collapse
I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Click to collapse
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )
k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
Click to expand...
Click to collapse
This is how we do it at Sprint.
Sent from my Samsung Galaxy S
I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
Click to expand...
Click to collapse
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Click to collapse
Uh...it's in the title of the thread
Emailed them and sent them links to all forums that discusses GPS issues.
Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.
zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.
ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
Click to expand...
Click to collapse
http://www.galaxyshelp.com/
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
Click to expand...
Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied
This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Click to collapse
Not keeping my hopes up since this just could be a uniformed message.
Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App
jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
Click to expand...
Click to collapse
I got the same message so that is their current canned response.
Just chatted again with Samsung Support and there is no additional update coming out to fix the GPS. Anyone wanting to jump ship waiting for a fix, can jump now.
here is my chat log...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alice '
Visitor: hello alice
Alice : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I had chatted with support last week about the over the air update to my captivate phone via att.
Visitor: the samsung rep told me not to do it
Visitor: which i did not.
Visitor: I did notice that a Kies mini application is now listed on your website
Visitor: should i install that? will that give me the update to my captivate phone?
Alice : Yes, that's correct.
Visitor: I understand from my previous chat session that a gps update was coming
Visitor: before the end of september
Visitor: is the update from this Kies mini program that update? or something else?
Alice : The update was for the firmware and to fix the GPS issue as well.
Alice : I'm sorry, the update is not for Kies.
Visitor: I was told that the update, wasn't the gps update
Visitor: and it wasn't ready yet, and that when it would be ready it would be on the samsung website
Alice : I'm sorry for the mis-communication.
Visitor: after speaking with my friend who applied the update, he said his gps didn't get any better
Alice : The update was for the firmware which also enhances and fixes the GPS issue.
Visitor: is the over the air update the same as the one from the Kies mini?
Visitor: so is it fair to say, that this is "the update" and no other ones are coming out to fix the gps issue?
Alice : No, the firmware only updates the connectivity name from Samsung Kies to Kies.
Visitor: i do not understand your last reply
Visitor: once i load the mini kies software, it will push out an update with the last letters JH7
Alice : I understand your concern.
Visitor: this firmware or fix is the one to fully address the gps issue?
Alice : Yes, that's correct.
Visitor: there are no other updates coming out before end of september?
Visitor: so i am to expect the next update will be android 2.2 operating system?
Alice : Please click on the link given below to access the article with instructions to update the handset:
Alice : http://ars.samsung.com/customer/usa...ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339171
Alice : The Update is not for Android 2.2.
Alice : In the future, the device should be upgradeable to Android Froyo 2.2.
Alice : Important Notice: Samsung Customer Care has no knowledge of when/if a release will be made available prior to official release.
Visitor: what i am trying to get at.. is there any other gps fixes or updates coming out to make the gps respond better
Visitor: i think there maybe an issue with my phone because i am unable to check for a software update
Visitor: it says it can't connect to att servers
Alice : The link provided is to update the handset and if the fix for GPS issue.
Alice : In this regard, I suggest you try updating the handset after a while as the network to update is now al a maximum load and may take some time.
Visitor: i read the article
Visitor: and it does not say there is a gps fix or update in it
Visitor: sorry
Visitor: see it now
Visitor: ok will try kies mini route.
Visitor: if my gps is still not working properly what do you suggest?
Visitor: a replacement?
Alice : Typically Samsung warranty covers repair only, unfortunately I do not have the authority to offer any exchanges at this time. If you would like to only discuss an exchange at this time, I can recommend that you contact our Voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Visitor: I of course have to try the update first...
Visitor: but in your opinon, should i request an exchange if it does not work?
Alice : If you experience any issue after updating the handset, please call the above provided phone support for the options available according to the situation.
Visitor: ok thanks for your help
Samsung supports are typically clue less. Don't take their words for anything. For all I care, you might just chatted with a bot.
great bot! check out the link the bot sent me... clearly it says gps update.
Krad said:
great bot! check out the link the bot sent me... clearly it says gps update.
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Click to collapse
Yes, that's what the info they got. Remember Samsung publically said the same thing when JH7 is first released. Support CSRs are the last person to know any upcoming updates. That shows how bad Samsung support really are.
Great, Samsuck totally screwed us with this
I'll give Samsung/ATT until the end of September to get an actual GPS fix out, like they said they would.
I have already called AT&T about the issue and they are prepared to give me another phone of my choice if I decide to send it back to them.
Otherwise, I will probably sell it and go back to a Nexus One or maybe attempt to get a Telus Desire. I think it has the ATT 3G bands.
Alice seems to frequent these forums from Samsung chat logs. She never seems to know whats going on either.
I just went up through the ranks of Samsung customer support right before posting this. Chat first, won't waste your time posting it here as it has already wasted enough of my time. Second, phone call to "tier 2" support, had me do a battery pull and restart, obviously a waste of time, got transferred to "tier 3" support, apparently the highest level of support and where I was really trying to get anyway. Had me go into settings and turn on "wireless networks", yet another complete waste of time. However, I wasn't looking for him to fix it over the phone, I only wanted information.
Believe me when I tell you I held his feet to the fire looking for some information on whether or not there was ANY information or ANY update coming out AFTER the JH7 OTA update. He assured me there was no information on any other update in the pipe other than JH7 which had obviously already been released. I did get him to divulge that they have had "a few" other calls from people who's GPS was still not working even after the update and that the calls that had come in so far were only for the samsung captivate and that they hadn't had any other calls in regards to the other Galaxy S phones on the other carriers which seems suspect to me since to the best of my knowledge, all the other Galaxy S phones share the same GPS problems. He said all he could do was take down my information and pass it on to "research and development". I even tried to get him to transfer me to research and development to no avail.
In the end, the only recourse I had was to mail a letter to "Customer Relations" or some such thing in Texas explaining my situation. I really believe that the only thing I took from the conversation that was of any real use is that the only way they are going to do anything about the problem is if they get enough people calling and complaining about it.
Do yourself and all of us a favor and call in to voice your concern with getting the problem fixed. It only takes a couple of minutes and maybe someone will be able to get more information than I was able to. 1-888-987-4357. Sorry I don't have better news to report.
topshelf95 said:
.... thing in Texas explaining my ....
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What city, I might drive there
From a phone on an app
samsungs crappy support ftw!
Another post about an uninformed service rep - taken as gospel.
I really wish all the people that posted and believed this stuff would actually jump ship - then the forums would have less junky alarmist posts.
I have to say, that was somewhat painful to read. You pretty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
k2snowboards88 said:
I have to say, that was somewhat painful to read. You petty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
Click to expand...
Click to collapse
Good point, it was really hard to read that. It may be an automated bot it may not be, but the questions were so all over the place that it was impossible to tell what was going on.
Again, if this was a person making matter of fact statements - it is not someone in the know. It is just a 1st or 2nd level tech support person and they never know what is really happening in the dev world.
I didn't think there would be such a backlash against me about this thread. I was trying to be helpful and let others know that according to support, there isn't another update for GPS.
If you want to believe it is a robot, or canned, or some dumbass they put on the chats is your right. But my bubble has been burst and I don't think another fix is coming.
My strategy was to try and see if Alice would slip and let me know if there was a gps update coming out. She did not falter.
I would love to be proven wrong and would love to see the magic bullet gps fix, but i have zero hopes of that now.
The gps is big for me, but the rest of the phone is great.
I think everyone can agree this was a debacle for Samsung, and my next phone will probably be an HTC.
I will also keep most things to myself as well because clearly they are unhelpful in this forum.
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
Today a Samsung rep told me the sky would be falling...
Okay all jokes aside and as someone who has worked support before, reps are bottom feeders. They do not know anything about their company, their companies mission, or current development/progress. They are given a task, and their task is to find a way to keep you from calling in again while making sure that you buy a product from them in the future.
From the responses, she is not a bot. Thinking it is a bot is just silly, however, this does look scripted. Likely samsung is using India, the phillipines, etc.
If you allow this interaction to shape your feelings about your phone, I would like to question your intelligence. You're going to get this from any company. The grass isn't any greener on the other side.
Don't expect better from htc. The evo was capped at 30 fps. All the reps told anyone who asked that this would be unfixable in software because it was a hardware cap. They stuck to their story until a few days ago, when they removed the cap in software. That's not an isolated incident either. I remember when they sold phones with great gpus and advertised that fact. They didn't actually have drivers for it in the phone, so the gpu just say there inert. They never fixed that. Htc regularly lies to their customers, just like samsung.
foxbat121 said:
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
Click to expand...
Click to collapse
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
Alice and Kies-Min
I'm in the USA so technically according to *Alice* with which I also chatted online, Kies is not supported. (of course that person provided the link to Kies Mini anyways) I was clearly told this is the JH7 update which WILL fix the GPS. From other forums I have read I will lose PC/Internet (tethering). Alice indicated yes, I'd lose that then.. oh wait, no I wouldn't.. it'd be a choice I could chose. So I downloaded and installed KiesM. I connected my phone and no surprise it didn't recognize it. I rebooted the phone. I am rooted, 1click lag fix and att bloatware removed. The KiesM found my phone and said it was unregistered and would not allow me to update it. I then closed the app and opened up normal Kies. It found there was a new version of Kies (assumed it included the JH7 update) and it downloaded etc. It also said it could update my firmware. When i attempted I get an error showing my pda, phone and software versions and states (while none are jh7) that it could not be updated. I also have tried the over the air option and continue to get no updates available. So, I can't even get this (what about half say sucks other half love) update even if I wanted to. Pretty disappointing. I really do love this phone EXCEPT that it doesnt connect to my alpine ida-x001 which I have scoured forums everywhere to see why the usb continually connects and disconnects and this second issue, poor, terrible GPS functionality. Last night was the first time I actually needed it but fortunately I can read a map and street signs fairly well and didnt need the locator beacon, just the actual address. Point of my long post, if you know how to get the update via kies let me know. If you know that it being rooted and ATT's bloatware will prevent it from installing, respond to let me know and I can try the update. I'm not opposed to it... however reluctant i am according to the negative posts..
derek4484 said:
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
Click to expand...
Click to collapse
In the US Galaxy S release party, Samsung publically promised Froyo 2.2 for all US Galaxy S variants. AT&T didn't say otherwise. So, we will take the Samsung's PR or marketing's words for granted.
I have been searching for the ultimate android device and have found it with this phone. The Synapse-One phone is an Ultra Customizable Superphone. You get to choose everything about this device except the screen (4.0" S-LCD) and the Processor (1GHZ).
The best part is that it ships with 2.2 comes with a 3 year world wide warranty, and only costs slightly more than a phone from a carrier would without a contract.
I think that supporting this company is about the best way you can support an open android Platform. As soon as the site is open for Pre-Orders again I am placing one.
According to reports the phone is shipped with root access. I have emailed the company asking some questions about the SOC and GPU on this device. As soon as they answer I will post them here. If this company does well then we could expect to see Customizable Phones available in the future, which is like the ultimate toy any XDA phone super Geek.
Check out their site HERE!
Mmm..interesting but after I configured my device price got to +500€
I think I´ll wait for hTC to make my perfect device which should include the possibility to switch between WM/WP7 and Android
I have a similar problem, I want everything.
However, I can say that WP7 in it's current implementation is not what I want in a phone. You are aware that any third party app that wants to have Notifications on the WP7 device will have to set up a server to send those updated to the Microsoft server to then be pushed to the phone. Currently no one has this infrastructure in place. It will be some serious trouble to implement.
I think that WP7 has potential but it will be a year or two before it catches up to Android 2.2 and even iOS in its current implementation.
Come on, This phone comes rooted out of the box with 2.2 and you can customize it!!!!
This phone looks pretty slick. After customizing everything for me, it's approx $550. That's similar to the price of the Nexus One.
I would like to know more about the digitizer/touch panel on it. I assume it supports 2-finger multitouch. But I don't want it to have any limitations like the N1. If it's able to support 5 finger like the Galaxy S, it would be awesome. If I could put a S-AMOLED i would rock! But I assume they don't provide that due to Samsung being low on them and only using them on their own devices.
"Coming mid-2011".
Let's assume this won't be scam/they won't go bankrupt - they will start shipping not earlier than Q3 2011 (delays are almost guaranteed with small companies like these). By then the technology will be outdated.
The curse of technology.
Actually the site says that they will ship middle of Q1 2011 not 3rd quarter 2011.
stuff said:
This phone looks pretty slick. After customizing everything for me, it's approx $550. That's similar to the price of the Nexus One.
I would like to know more about the digitizer/touch panel on it. I assume it supports 2-finger multitouch. But I don't want it to have any limitations like the N1. If it's able to support 5 finger like the Galaxy S, it would be awesome. If I could put a S-AMOLED i would rock! But I assume they don't provide that due to Samsung being low on them and only using them on their own devices.
Click to expand...
Click to collapse
Originally the site had SAMOLED as the screen but they changed it. I suppose that is to do with the shortage of them.....
Looks like some new specs should be added to update Synapse's site. Admin at their support forum indicates comittments to specific requests. http://synapsephones.uservoice.com/...Widget&utm_source=synapsephones.uservoice.com
I emailed them also and will post my results here when reveived. How well/timely they respond to us is obviously important at these earliest stages of dev.
*Update edit*
Three and a half days later with no response. Synapse has an interesting concept but I won't place an order until reviews come in from those who did. The skeptic in me thinks that Synapse-Phones is merely measuring market interest at this point.
*update*
Now over a week and two more emails later, still not a word in reply. Blog seems dead. Order page isn't working. Feedback forum still has a lot of activity.
Sent from my OpenDesire v4.0.37 modded HTC Desire using XDA App
Finally received a blanket response:
"Hello and thank you for contacting us
Sorry, we are getting a lot of emails and we are not able to answer all of
them.
We are populating our website with more and more information soon, like
pictures, videos and specifications.
As soon we are ready for mass production, we will send devices to the
press for testing, so you can see what you get.
Please be patient and visit our website from time to time to look up all
the things you want to know.
But if you have more questions, just write us an email."
Question is, how to get on their list for testing?
Sthlm said:
Finally received a blanket response:
"Hello and thank you for contacting us
Sorry, we are getting a lot of emails and we are not able to answer all of
them.
We are populating our website with more and more information soon, like
pictures, videos and specifications.
As soon we are ready for mass production, we will send devices to the
press for testing, so you can see what you get.
Please be patient and visit our website from time to time to look up all
the things you want to know.
But if you have more questions, just write us an email."
Question is, how to get on their list for testing?
Click to expand...
Click to collapse
I've received the same message from them after inquiring about their product
Hooooolllllllly bejesus. I need to start saving up!
Sent from my SGH-T959 using XDA App
Just thought I would pass this along. From a chat I had today.
General Info
Chat start time Dec 31, 2010 2:15:14 PM EST
Chat end time Dec 31, 2010 2:36:20 PM EST
Duration (actual chatting time) 00:21:06
Operator Sylvester
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sylvester'
Sylvester: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: When will the Captivate be getting Froyo? Why doesn't Media Hub work yet?
Sylvester: I understand that you want to know when will Froyo be available for your phone, am I correct?
Visitor: Yes. Does the phone have to have Froyo for Media Hub to work?
Sylvester: I am sorry, but we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion
Sylvester: However, media hub is a different application and is not related to the Froyo update.
Visitor: Is this your response or the "Canned" response put out by Samsuing? Are you saying that it may not ever be available for the Captivate?
Visitor: How do you get Media Hub to work?
Sylvester: It is not a canned response, you will get the update very soon.
Visitor: Which update? Media Hub or Froyo?
Sylvester: Media Hub is only available for the Galaxy Tab and the Epic phone.
Sylvester: The Froyo update.
Visitor: One of the reasons I got this phone was for Media Hub. Samsung represented that is was feature of the phone.
Sylvester: I can understand your concern, but there will be an update very soon for your phone for both Froyo and the Media Hub.
Sylvester: Not to rush you , are we still connected?
Visitor: Can you speculate as to how soon? WIll it be over the air or a Kies update? I have not been able to get Kies to see my phone.
Visitor: Will the update come from Samsung or AT&T?
Sylvester: It will be an over the air update and it will be posted on our website in the Samsung Download Center
Sylvester: It will be from the Samsung and the Froyo update is provided by both.
Visitor: Do you have any idea of how soon we should see it?
Sylvester: I can not speculate the estimated time of approval, but i can assure it will be in the next few days.
Visitor: So I am to understand that it has not been approved yet? If so, how can it be coming out in the next few days? A few days sounds like less than a week!
Visitor: Approved by Samsung or AT&T?
Sylvester: I can assure that it will be released soon because the update has been released fo rthe Samsung intercept phone and it was successfull.
Visitor: What about the indefinite postponement of the Vibrant update? Will that have any effect on the Captivate update
Visitor: Soon is very vague. Will it be in a few days or soon?
Sylvester: It will definitely be in the next few days for sure.
Visitor: Thanks for your help. I look forward to the update.
Sylvester: You are welcome and wish you a very "Happy New Year."
Visitor: You too!
Sylvester: Thanks.
Sylvester: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
info: Chat session has been terminated by the Samsung Agent.
Thanks for sharing but unfortunately the wait is stil on indefinite.
Sent from my SAMSUNG-SGH-I897 using XDA App
I forgot to mention, I don't beleive him!
LBCaptivate said:
I forgot to mention, I don't beleive him!
Click to expand...
Click to collapse
Did you post this over at the AT&T wireless forum, or did you just copy and paste this from the AT&T wireless forum?
http://forums.wireless.att.com/t5/S...-Captivate-or-in-general/td-p/1992573/page/18
I posted there too! Different screen name from my old smart phone days.
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
flashman2002 said:
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
Click to expand...
Click to collapse
It may be pointless to you but others may or may not find it usefull.
LBCaptivate said:
It may be pointless to you but others may or may not find it usefull.
Click to expand...
Click to collapse
Considering how many of these threads that are posted with no information of value i would highly doubt most users find these threads useful. Your chat has no info at all that clarifies the froyo issue. So what is useful when you chat with a rep giving standard and or bs answers to keep you happy.
This is my captivate. There are many like it buy this one is mine.
i for one, do appreciate OP for the info.
xiaoali said:
Samsung & AT&T will release it whenever they damn well please. Samsung twitter & facebook are filled with unhappy posts.. and they still go unheeded.
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Click to collapse
The real thing that should be advertised is the way that ATT & Samsung are doing to their U.S. customers. Facebook & Twitter is overwhelmed by 2.2 froyo requests and yet they go unanswered.
I have gone through this thread and cleaned up the off-topic posts. A reminder that members have two options when visiting a thread:
Option 1
Responding with helpful and constructive information as opposed to "use the search", "try Google", etc.
Option 2
Move on. There is absolutely no reason to respond in a rude tone or to make someone feel stupid ... it is not constructive and serves no purpose.
There seems to be a significant amount of animosity in Android-related forums. I'm not certain as to why this is, nor do I want to hear any reason for justification; what I do know is that it is unacceptable.
XDA is about bringing together folks who have similar passions about mobile technology. As the forum is accessed worldwide, you will encounter all types of folks from different walks of life; some of these folks will be extremely technical, others not. In all cases, it is the responsibility of all members to remain respectful of one another. We all have different opinions, we do not all have the same level of knowledge, and some folks are looking to feel like they are learning while trying to contribute.
Thread closed.
In my sadness of downgrading back to froyo, I asked HTC when their official release of gb would be out and got this email:
Dear Matthew,
Thank you Matthew for contacting HTC Technical Support. We are excited to announce that HTC Thunderbolt will receive the Gingerbread (Android 2.3) update in Summer 2011.
Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Stay tuned for details as we get closer to the update availability.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxx.
Sincerely,
Charles
HTC
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Unfortunately, Summer 2011 means anything between April and September.
why can't google make something like where you download os update separate from vendors? so you can update your phone to latest without bringing in useless vendor who only if something slows things down?!
thats what they said before the phone was launched, initially it was june, it might happen since we already had a leak that was pretty stable other than the radio and camera app, so keep your fingers crossed. I am thinking at the end of june.
Free wireless hotspot promo ends June 15 and VZW already said it would be disabled with an ota. Hopefully that will be our gingerbread also.
Sent from my ADR6400L using XDA App
a1exus said:
why can't google make something like where you download os update separate from vendors? so you can update your phone to latest without bringing in useless vendor who only if something slows things down?!
Click to expand...
Click to collapse
it could happen if google had a list of parts vendors are allowed to use. Everyone uses different cpu's, gps chips, wifi, and crap and that's why the os is so fragmented. If google had a set standard for hardware specs it wouldn't be so hard.
Android will always be fragmented, It doesn't mean how many companies sign up for the promised os updates for 18 months. This is one thing that is bad about android. My next phone will be google branded, atleast it has the best support possible.
Didn't they set up like a committee thing with all the companies to speed up the updating process?
krnsushiman said:
Didn't they set up like a committee thing with all the companies to speed up the updating process?
Click to expand...
Click to collapse
Those same companies would also prefer that you purchase a new phone rather than have to support their existing ones.
Im not going to hold my breath waiting for Verizon. Maybe for a more stable leaked release.
If you're going to run with a rooted Bolt you're not going to care when Verizon releases the OTA because by the time they actually do it just about everyone in this forum will be running the leaked (& safe for rooted bolts) radios and ROM of some kind.
We'll also probably see the OTA weeks before VZW acutally pushes it (unless somehow jcase and company can't get their hands on a leaked version and make it safe for rooted phones before the OTA pushes...which I wouldn't bet money on.)
maybe it the start of OZ's summer, so that would make it like december.
Wonder where these leaks come from?
I am more excited about all ROMs moving to GB with stable base. The community ROMs work so much better than the vendor released for my taste.