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Hard reset-> Not coming up with same as instructions

Well for any of you that saw my long post about problems, I give up. Trying to hard reset.
BUT...
Instructions I find say this:
Turn the power off. If your Samsung Captivate is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
But when I do that I get a completely different menu. I get this:
Reboot System Now
Reinstall packages
Delete all user Data
Delete Cache Data
I finally use d Delte all user data and that did it.
But to make a long story a alot shorter, it is booting up with all these Sorry messages about differen Google process not starting. And I do see the finance clock screen I had messed with that still had a stock quote in it. So, I'm sure it is not fully hard resetting.
Any ideas?
[EDIT]
Tried another hard rest, and it came up with this big yellow triangle wiht an android mopping the floor, and saying Downloading... Do not turn off target!!!
WTF???
[EDIT2]
What I wonder may be the problem now is, I had rooted the phone. I did it with the method described on this forum, or maybe the other one I frequent, that edited one item in the Update file, and that file is still on the phone. I think I'll hunt down that thread and post a question about this there.

Good News!
For anyone reading this and is interested, the fix was to apply the factory rom. I utilized info in this thread.

help htc phone

Hi friends,
I have a HTC TATTOO I received a year ago and now I measured code my little brother played with it and put it to me
And he does not let me go with GMAIL account (password and email are correct)
Version 1.6
Please Help

I understand all of those words, just not in that order.

I think you may be referring to issue 3006 on pre-Eclair Android versions.
When you failed the pattern too many times it blocks and you have to put your Google account and password to unlock it, but the bug prevented it from unlocking, showing an 'Incorrect user/pass' message.
You need to do a factory reset to solve the problem. Follow these instructions:
1) With the phone turned off, press and hold the HOME and BACK buttons, and then briefly press the END CALL/POWER button.
2) Press the ENTER button to begin the reset process. (Otherwise, press the END CALL/POWER button to cancel.)
Mind that doing so will make you lose all your data (SMS, apps, etc). SD card will be fine thou.
I hope I have deciphered your post correctly. The truth is, it's a bit hard to understand. :S

[Completed] [Q] pppplease help me unlock HTC one mini password

can you please tell me how, without losing my phones data how o unlock the screen when if forgotten my password that had to be changed and i am so forgetful due to pain meds from two broken feet, i forgot to not forget to write it down... i have been at this all night. PPPPPPllllleeeeeaaaaasssseee, anyone, there's a way right. Sofie

i will stay on this screen until i see some angelic like answer take the pain away.
sosofie said:
can you please tell me how, without losing my phones data how o unlock the screen when if forgotten my password that had to be changed and i am so forgetful due to pain meds from two broken feet, i forgot to not forget to write it down... i have been at this all night. PPPPPPllllleeeeeaaaaasssseee, anyone, there's a way right. Sofie
Click to expand...
Click to collapse
I don't know if by 'subscribing to thread' directly to my email was what the go is. i just want to see it appear right here. hnging for ANYONE TO HELP. close to going to the place of the promise of, 'i'll do anything'. but don't wanna lie. i shall be eternally grateful and send flowers??
jowelvjoy said:
Important: The Fast boot option in Settings > Power must not be selected.
Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
htc one max hard reset
but "The Fast boot option in Settings > Power must not be selected"
do a trick
first press and hold power button then do restart wile restarting hold the volume down button you will reach in to boot loader
.:good::good:
Click to expand...
Click to collapse

Hi,
As far as I've ever known, a factory reset, or reflashing your stock or custom rom is the only way to get into the device now. That's exactly what the password is for, so no one can access your data. So any option to bypass the password involves wiping your data completely.
Sorry, but that's how it works by design.
Good luck!

Thank you. Thread closed.

Moto G 1st Gen 5.1 OTA: How to BYPASS Activation Screen

Big thanks to @henser for figuring out the new bypass method!
Link to Reddit post by me, explaining the new bypass method
The confirmed bypass method is Method 3 in the post above.

DamianHelixTV said:
Big thanks to @henser for figuring out the new bypass method!
Link to Reddit post by me, explaining the new bypass method
The confirmed bypass method is Method 3 in the post above.
Click to expand...
Click to collapse
Method 3 (CONFIRMED WORKING on XT1028):
As performed in this video (Russian, but language doesn't matter guys)
You can get past the activation call by following these steps:
On the first screen "Setup Wizard" appears on top, press START.
On the second screen is the Verizon Wireless Activation screen.
Press "Activate" in the lower right hand corner, then press "Cancel" in the lower left hand corner, and repeat this process quickly over and over until the screen freezes.
When the screen freezes, you will see the navigation bar back button in the lower left of the screen.
Press it, and WiFi Settings should pop up.
NOTE:
Before I took the OTA upgrade to 5.1, I was on 4.4.4 and had previously bypassed the activation screen, had entered by Google account info, and the phone was on airplane mode.
After the OTA upgrade, I did not need to bypass the activation again in 5.1. Apparently, you only need to use the above method after resetting the phone to factory settings, or if you didn't bypass before the OTA. I am using this phone as a wifi-only device.

I have the VZW pre-pay variant of the Moto G. I tried "method 3" and got to the point of freezing the screen but the back button didn't show up. However, by chance I accidentally hit the power button and turned the screen off. When I turned it back on, the frozen screen was still up for about a second and then the wifi settings window popped up.

(Newbie) Need help with my HTC U11.

I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.

I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup​
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps

orb3000 said:
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup​
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
Click to expand...
Click to collapse
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.

e_s_jones said:
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
Click to expand...
Click to collapse
I have an U11+ and all works perfect on Android 9, anyways if you want to downgrade here some info
GUIDE - Downgrade for HTC U11 (from Oreo to Nougat with S-ON) - Solution for various
The purpose of this guide is to restore the phone in emergency cases and not only but also to perform a downgrade without the need to be in S_OFF (the utility of Sunshine, except in special cases such as the change of MID and CID which is...
forum.xda-developers.com

e_s_jones said:
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!

ChrisinPerth said:
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
Click to expand...
Click to collapse
I was an HTC fan for years, but I am done with them. I'm currently studying the process for downgrading to Oreo on this U11 to see if I can get it revived. That may be your best strategy as well. Good luck, Mate!