Related
ok..recently aquired this phone...
I've discovered that there is no sound from the speaker at all, no mp3 alarm ringtones .... I've used the slider on the side with no luck, and also tried changing the profile, volume control ect...no luck
Does anybody fancy talking me through any possible fixes for this...
Somebody suggested a hard reset?.... Any suggestions on doing this?...
Is this likely to be a software / registry change to fix this, or is it likely to be a case of sending it back for repair?... I'm sure its under warranty... but if its not, any suggestions on where I could take / send for repair?.... I'm in the Beckenham, bromley, south London region....
I have a basic understanding of pc's, but am not confident of doing registry changes without step - by - step instructions....
Anybody fancy a challenge?.... Thanx in advance...
PS.. just curious...any reason why this forum site is very simular layout to AV Forum site?....
Bump......
Try a Hard Reset first :
festermania said:
To perform a hard reset :
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
Release the RESET button, but continue pressing the GPS/MESSAGING and INTERNET EXPLORER buttons until you see this message on the screen:
"Release the buttons, and then press SEND on your device to perform the hard reset, or press any other button to cancel the reset."
To see bootloader page :
Hold power button + Camera button and push reset button with stylus wait 3 seconds and then release the reset button but keep pressing the power button + camera button u will be then in bootloader page
Click to expand...
Click to collapse
...did you go to Start Menu->Settings->Personal Tab->Sounds & Notifications to make sure that you've Enabled Sounds for Programs? a Hard-Reset certainly seems to be the option of choice here if nothing else is working. you can perform the Hard-Reset by selecting Start Menu->Settings->System Tab->Clear Storage and then follow the prompts to complete the process.
Nope...hard reset didnt work...just to say... I can hear through the earpeice when speaking in a phone conversation...just no other sound at all... even tried the option for beeps or clicks when using the keypad and still no sound... Also...that bootloader option...It just takes me to a screen with 4 different coloured stripes and some writing..I'll try it again and post what it says, but basicly it just freezes, then I have to do a soft reset to get the phone back on....
Bumpity bump....
m3uch4 said:
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons
Click to expand...
Click to collapse
Please remember that the Orbit II does NOT have these buttons!
Update...
I've done another hard reset using this method....
1) Get your stylus and place it in the hole next to the USB port, BUT DONT PUSH! Just get it ready but dont actually push the button inside the hole.
2)Place your fingers on the Windows and OK buttons
3)Press and hold the buttons, dont let go.
4)Stright away push the stylus into the hole and press the button inside. You can let go of the stylus once the button inside has been pushed
5)Keep holding onto the Windows and OK buttons
6)After 5 seconds let go of the Windows and OK buttons
7)If asked to press SEND, just press the green pickup call button.
....
And still no sound!....
Any ideas?
Yes that's the correct procedure, strange about that sound though.
What ROMs it running?
Any clue about what it might be?....
hang on I'll find out........
ROM Version. 1.25.206.3 WWE
Is that the latest Rom..Would it be worth updating if there is a newer version?....
Is that an official ROM or cooked?
I think its official...
you could have a hardware problem...i would have sent it back for a replacement 3-4 days ago!
I cant, bought it second hand. Will take it back for refund if I cant get it fixed...just thought it might be a common problem with a easy fix!...
i believe you've tried most options without any success. the only other options are to open it up and see if maybe the speaker has been dislodged. not sure how easy that would be. good luck!
OK.... thanx anyway!... Damned tiny little screws inside...cant get to the speaker... Ok...off to the shop it goes!
No sound
I had this problem on another HTC device 'the Kaiser' and was informed some specific Roms are not compatible with the radio on the device ( does your device have the original Rom? ) Flashing a new may have caused this problem.
Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,
I would
1 softreset
2 hardreset
3 rma
Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Hey masters!
A light would be great here!
Sorry to insist!
orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?
Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.
Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro
OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time
You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway
Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!
Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.
Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!
What rom did you have? I had a similar problem and just had to rma it.
Well for any of you that saw my long post about problems, I give up. Trying to hard reset.
BUT...
Instructions I find say this:
Turn the power off. If your Samsung Captivate is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
But when I do that I get a completely different menu. I get this:
Reboot System Now
Reinstall packages
Delete all user Data
Delete Cache Data
I finally use d Delte all user data and that did it.
But to make a long story a alot shorter, it is booting up with all these Sorry messages about differen Google process not starting. And I do see the finance clock screen I had messed with that still had a stock quote in it. So, I'm sure it is not fully hard resetting.
Any ideas?
[EDIT]
Tried another hard rest, and it came up with this big yellow triangle wiht an android mopping the floor, and saying Downloading... Do not turn off target!!!
WTF???
[EDIT2]
What I wonder may be the problem now is, I had rooted the phone. I did it with the method described on this forum, or maybe the other one I frequent, that edited one item in the Update file, and that file is still on the phone. I think I'll hunt down that thread and post a question about this there.
Good News!
For anyone reading this and is interested, the fix was to apply the factory rom. I utilized info in this thread.
Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
quote from the manual:
"To perform a hard reset
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it. You will then see this message on the screen.
This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset"
However before you do that, you could try disabling sense + soft reset + enabling sense -> this helped me few times when my sense wouldn't start.
The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Some info from the Htc website..
Performing a Factory/Hard Reset You can return your phone to its original state, as it was when it left the factory. This is also called a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep. For information about ways of backing up your phone, see the following topics:
Synchronizing With Outlook on Your Computer
Backing Up Your Phone Using Microsoft My Phone
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
On the Home screen's Settings tab, tap Menu > All Settings > System > Clear Storage.
Enter 1234.
Tap YES to perform the reset, or tap NO to cancel the reset.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.
With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
While holding the volume buttons, press the END/POWER button briefly and then release it.
When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
p107r0 said:
quote from the manual:...
...The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Click to expand...
Click to collapse
...The answer is: No...I'll try your manual quote tnx...
Yes Activesync still works...
Shum97 said:
Performing a Factory/Hard Reset... ...
Click to expand...
Click to collapse
Tnx guys but no luck, when phone is off and I hold the volume buttons then briefly tap power button the damn thing turns on...the the whole crap starts all over again...nothing works except sending and recieving calls...
ok, before you attempt to loose all your data, try copying unpacking the attached file to your Windows folder - it can be done with ActiveSync,
if I did not screw up, once the file is copied there, long-press of phone button should bring the today settings, where you can try to disable sense, and see what happens then...
dub027 said:
Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
Click to expand...
Click to collapse
WTF... Same here... Turning the phone on this afternoon, suddenly Sense does not want to start anymore... No mather how many times I try!!!
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Righard said:
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Click to expand...
Click to collapse
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
p107r0 said:
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
Click to expand...
Click to collapse
Agree 100%. I backup regularly but now I cant even hard-reset so that's not my problem.
Until now a hard reset always worked. Putting your (p107r0) file in the windows folder at least gave me the uportunity to disable sense and grand me access to the settings. But the touch screen seems to suffer from this virus too...when I try to purge my stored info (entering 1234) the keyboard shows what key I press but the number doesnt appear in the textbar...
Even trying to install a cab doesnt work. I can find everything on the phone but tapping does nothing...
I'm very close to flushing the phone down the toilet or something...
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
p107r0 said:
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
Click to expand...
Click to collapse
TNX!!! tried and at last problem 'solved' (hard reset worked) let's hope it's a last for me...
mods you can close this thread as far as I'm concerned.
I haven't seen this posted yet so I wanted to share. If this is already posted, or well known, laugh at me then delete this thread please.
While playing a game yesterday my phone locked up and I didn't want to take my case off and do a battery pull. I just came from the GS3, and the only way to reboot a frozen phone was to do a battery pull. As many of you know many phones have a way to "hard reboot" by pressing certain button combinations for a certain length of time. I started trying different button combinations until I found one that worked.
Super simple.
Hold power + volume down for 10 seconds then let go (while screen is on or off, it doesn't matter)
After a few seconds a black screen will appear
That screen will give you three options
1. Normal Boot
2. Factory Reset
3. Safe Mode
Double and triple check that Normal Boot is highlighted!
Use the volume keys to scroll up/down
Use Home button to select
Be very careful not to hold the volume down after the screen goes black while doing the hard reboot button sequence because you will scroll off of Normal Boot. If you accidently scroll to Factory Reset unknowingly and hit the home button you just wiped your phone.
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
joshua.justice said:
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
Click to expand...
Click to collapse
Yes, they must have done this for the USER. About time Samsung gave us a way to reboot a froze phone without a battery pull.
My phone locked up this morning and I tried this, worked like a charm. Thanks!
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
whtciv2k said:
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
Click to expand...
Click to collapse
The only possible way to reset your phone is to not look to see that Reset your phone is highlighted in bright red while the others are black. And the button combination that causes the hard reboot doesn't include the home button, the home button is what triggers the reboot or reset. You would have to blindly press buttons to reset your phone.
Before someone presses the home button just look 3 inches above the home button to make sure your on Normal Boot. Not that hard considering in the middle of all these buttons you need to press is the screen in which you see if your about to reset or reboot.
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
TheAutonomousGeek said:
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
Click to expand...
Click to collapse
I totally agree. To be honest I reset my phone once while I was figuring out this method. I initially thought that the button combination was Vol down + Home + Power. Well it wasn't and I had held vol down to long and it scrolled over reset phone, and holding the home button in triggered the reset. I only did that while searching for the correct button combination. Most hard reboots that I knew about used 3 buttons not 2.
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that, it just resets.
shootind5nukes said:
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that it just resets.
Click to expand...
Click to collapse
Good to know. I wouldn't have counted on that being the case but it's definitely a helpful caution to let people know there's no safety net.