I haven't seen this posted yet so I wanted to share. If this is already posted, or well known, laugh at me then delete this thread please.
While playing a game yesterday my phone locked up and I didn't want to take my case off and do a battery pull. I just came from the GS3, and the only way to reboot a frozen phone was to do a battery pull. As many of you know many phones have a way to "hard reboot" by pressing certain button combinations for a certain length of time. I started trying different button combinations until I found one that worked.
Super simple.
Hold power + volume down for 10 seconds then let go (while screen is on or off, it doesn't matter)
After a few seconds a black screen will appear
That screen will give you three options
1. Normal Boot
2. Factory Reset
3. Safe Mode
Double and triple check that Normal Boot is highlighted!
Use the volume keys to scroll up/down
Use Home button to select
Be very careful not to hold the volume down after the screen goes black while doing the hard reboot button sequence because you will scroll off of Normal Boot. If you accidently scroll to Factory Reset unknowingly and hit the home button you just wiped your phone.
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
joshua.justice said:
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
Click to expand...
Click to collapse
Yes, they must have done this for the USER. About time Samsung gave us a way to reboot a froze phone without a battery pull.
My phone locked up this morning and I tried this, worked like a charm. Thanks!
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
whtciv2k said:
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
Click to expand...
Click to collapse
The only possible way to reset your phone is to not look to see that Reset your phone is highlighted in bright red while the others are black. And the button combination that causes the hard reboot doesn't include the home button, the home button is what triggers the reboot or reset. You would have to blindly press buttons to reset your phone.
Before someone presses the home button just look 3 inches above the home button to make sure your on Normal Boot. Not that hard considering in the middle of all these buttons you need to press is the screen in which you see if your about to reset or reboot.
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
TheAutonomousGeek said:
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
Click to expand...
Click to collapse
I totally agree. To be honest I reset my phone once while I was figuring out this method. I initially thought that the button combination was Vol down + Home + Power. Well it wasn't and I had held vol down to long and it scrolled over reset phone, and holding the home button in triggered the reset. I only did that while searching for the correct button combination. Most hard reboots that I knew about used 3 buttons not 2.
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that, it just resets.
shootind5nukes said:
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that it just resets.
Click to expand...
Click to collapse
Good to know. I wouldn't have counted on that being the case but it's definitely a helpful caution to let people know there's no safety net.
Related
Hi All,
Can anyone please advice what is the difference between (preferably technical diff from device's perspective), the Soft Reset and Reboot of your device.
- By Soft Reset, I mean the one which we ideally do by removing the backcover of Jade and putting the stylus in Reset Button/Hole.
- By Reboot, I mean Power OFF your device with the Power button on the top of the device and then Restart/Reboot (Power ON) your device all over again.
I'm wondering are both of them same and does the same functionality at the background OR they are some way different from each other technically?
It might be a dump Q for many experts, but I'm just too curious.
Gurus, please throw some light on their difference.
Thanks in advance!!
Soft Reset app!
soft reset and reboot is the same.
resetting using the stylus is different, it is abrupt... some settings are not restored or saved and it might damage or corrupt your files.
I would tend to disagree. Soft-reset and/or reboot do not imply whether the stylus method is used or not. Furthermore, most apps that do a soft-reset programmatically (aside from the OEM apps) do not actually secure data etc but perform the same function as a stylus-reset would. The terms can and (more importantly) are used interchangably.
Both soft-reset and reboot only imply that you need to start your device (again), IMHO it does not imply that the actual shutdown is performed in one way or the other.
As for the difference between a "shutdown/start"-cycle ("delayed") vs a stylus or software reset ("immediate"), aside from the fact that during a shutdown normally the device makes sure everything is saved, is also different from an electrical perspective.
With a shutdown procedure where all power is cut, and then turned on again, more hardware is re-inited again, which may beat it into submission. If you have had a lot of computers and tinkered a lot with them, you might have noticed hardware issues that show (or clear up) up every time you actually turn your pc off and on, but do not when you just reset. Same difference.
So, that means I can use them (Soft reset and Reboot) interchangeably.....
- Like after installing any third party application when it says to reset, I can just Power OFF and Power ON (reboot) the device rather then doing a soft reset. And the application will be installed perfectly as it suppose to be...
- Like I need to do a soft reset using my stylus (after removing the back cover), ONLY if my device hangs or freeze for some reason. Till then I can happily manage any reset requirement by just Power OFF/ON (reboot) my device.....
Are these inferences correct?
Please share your thoughts......
meet_bijoy said:
So, that means I can use them (Soft reset and Reboot) interchangeably.....
- Like after installing any third party application when it says to reset, I can just Power OFF and Power ON (reboot) the device rather then doing a soft reset. And the application will be installed perfectly as it suppose to be...
- Like I need to do a soft reset using my stylus (after removing the back cover), ONLY if my device hangs or freeze for some reason. Till then I can happily manage any reset requirement by just Power OFF/ON (reboot) my device.....
Are these inferences correct?
Please share your thoughts......
Click to expand...
Click to collapse
Pretty much. For the least chance of anything going wrong, use the power off/on cycle when you can. While chances are small that if you closed alll your apps and press the reset button anything damaging will occur, if you want to always be on the safe side use the power off/on cycle.
Chainfire said:
Pretty much. For the least chance of anything going wrong, use the power off/on cycle when you can. While chances are small that if you closed alll your apps and press the reset button anything damaging will occur, if you want to always be on the safe side use the power off/on cycle.
Click to expand...
Click to collapse
Oh Cool!!
Thanks for the detailed explaination, its really helpful.
Otherwise you can also apply an application to the power button and choose whether you want to shutdown or reset etc.
if I'm not mistaken: if your reset application calls ExitWindowsEx then you won't loose any settings, while you probably will when using applications that call the (undocumented) KernelIOControl / IOCTL_HAL_REBOOT.
if I'm not mistaken again then this IOCTL_HAL_REBOOT is a relict from PPC 2002 days when ExitWindowsEx function didn't exist.
Well for any of you that saw my long post about problems, I give up. Trying to hard reset.
BUT...
Instructions I find say this:
Turn the power off. If your Samsung Captivate is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
But when I do that I get a completely different menu. I get this:
Reboot System Now
Reinstall packages
Delete all user Data
Delete Cache Data
I finally use d Delte all user data and that did it.
But to make a long story a alot shorter, it is booting up with all these Sorry messages about differen Google process not starting. And I do see the finance clock screen I had messed with that still had a stock quote in it. So, I'm sure it is not fully hard resetting.
Any ideas?
[EDIT]
Tried another hard rest, and it came up with this big yellow triangle wiht an android mopping the floor, and saying Downloading... Do not turn off target!!!
WTF???
[EDIT2]
What I wonder may be the problem now is, I had rooted the phone. I did it with the method described on this forum, or maybe the other one I frequent, that edited one item in the Update file, and that file is still on the phone. I think I'll hunt down that thread and post a question about this there.
Good News!
For anyone reading this and is interested, the fix was to apply the factory rom. I utilized info in this thread.
Most common problems of Samsung Galaxy S7 Edge owners may encounter are random freezes and lags, system slow down, and unexpected reboots or shutdowns. They’ve been happening with previous Galaxy models and maybe my post will help you in fixing these problems :
Step 1: Find out if the problem is with your apps
You may have already downloaded a lot of apps so it might be difficult to pinpoint the culprit but that doesn’t mean you can’t do anything about it. There are two general categories of apps; pre-installed and downloaded or third-party.
If the problem occurred after installing some apps, then you can almost be certain one of those caused the problem. However, if it’s difficult to pinpoint which app it is, you need to boot your phone in safe mode.
1. Press and hold the Power key.
2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
3. Continue holding the Volume Down button until the device finishes rebooting.
4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
In this state, all third-party apps are temporarily disabled so if one of them caused the issue, then the problem shouldn’t occur.
Even if you already know that one of the downloaded apps is the cause, you may spend a few hours trying to find which one is the culprit. So, to make things a little faster, begin your troubleshooting with the recently installed apps.
Boot your device in normal mode and try to disable or uninstall suspected apps. However, if you’re not into finding the specific app that’s causing all this trouble, then I suggest you reset your phone to uninstall all of them and try to download them one-by-one.
In case the problem still occurs in safe mode, the possibilities are the problem is caused by a pre-installed app or it’s a firmware issue. Proceed to the next step.
Step 2: Find out if it’s about a corrupt system cache
The system cache can easily be corrupted especially after an update as the old files will automatically become obsolete. But unlike the system data, the cache can be deleted without the fear of losing settings, files, and other data, etc. In fact, it’s always recommended you delete the system caches every time you experience issues with your phone’s performance like random reboots, slowing down, unexpected shutdowns, etc.
Once you’ve deleted the cache or wiped off everything inside the cache directory, the new system will create new files and this time, you can reset assured that everything is compatible.
Moreover, it is also important you do this step as some pre-installed apps may have also corrupted their caches causing them to freeze, hang or crash that will eventually affect the general performance of your phone. So, to delete the system cache, follow these steps:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 3: Bring the phone back to its factory settings
After booting the phone in safe mode and deleting the system and the problem still persists, it’s time to do a more complicated and a lot more hassling troubleshooting procedure, the master reset. For this, you need to backup your files, music, videos, photos, apps, data, etc. You can move them over to your SD card or copy them to your computer because they’ll be erased when you follow the steps below.
But just before you do the reset, remove your Google account from your phone and disable any screen locks you may have engaged to make sure the Factory Reset Protection or anti-theft feature won’t be tripped. Once ready, follow these:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 4: Request for technical support
Or, you can just bring the phone in to your provider and have it’s technician check it up for you. If you’re within the replacement period and the problem can’t be fixed, you may receive a brand new unit. But the point is, you’ve already done everything you could to no avail, it’s time you had an authorized tech help you with it.
What's new?
Al this was already well known, NO new information!...
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
This post isn't for you .
Its for the newbies who dont know what to do when they come across such situations!!!
CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
I'm sorry, i know its little bit difficult to read .
but happy that it helped you .
CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
follow for more updates : facebook and twitter
Hi friends, i see s7 edge have some security issues , i always had screen off button app, and now i can't. Because i always turn off the screen and ask always password .
Only if i lock with power button is possible finger print.
Any solution.
Thanks.
this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.
RedDevils88 said:
this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.
Click to expand...
Click to collapse
Thanks friend.
And how i lock the screen with the home button. ?
henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
Wow. All the salt. Did that post hurt you that much? Or is there nothing new to nag about in your thread?
allaboutthetrend said:
follow for more updates : facebook and twitter
Click to expand...
Click to collapse
No.
any one help me, my galaxy s7 edge totally hang up.. after flashing new rom and reboot it after few seconds its hang and work open anymore...
Yesterday (5 November 17), I turned my phone off. I cannot turn it back on; no flashes, no response. When plugged in to a charger, no charging icon. It's as if the battery was removed, which of course cannot ordinarily be done. I have had no problems with it to this point.
Has anyone experienced this?
Hi everyone, I'm throwing this out there because I've run out of ideas about what has just happened to my U12+ (64gb) today.
I woke up and used my phone as normal, caught up on Twitter and the news, the usual apps etc. nothing untoward. The same routine I've had with my phone for the past 18 months of owning it with zero issues. My handset is stock OS (Android 9) and so not rooted or anything like that. Virtually all the apps I use are standard issue from the Play Store, nothing really "out there" and I have BitDefender installed to look after security. Same setup I've had for over a year. The battery was around 35% so I plugged it into my wall charger while I went off to grab some breakfast. When I returned a couple of hours later the light on the handset was green, I unplugged the charger and attempted to unlock it with my fingerprint.
The phone asked for my PIN, no big deal so I entered it. Black screen. Tapped the power button again, it requested my PIN again, I entered and... black screen. Okay, I was a little bit concerned now. I held down the power button so the haptic buzz occurred, held for 10/20/30 seconds, a minute... nothing, no restart. Tap the power button and it asks me for my PIN again and shows yet another black screen. I held down Power + Volume Down but again, nothing and no restart.
I asked someone to call me, the screen came to life and I could take the call but each time I tried to pull down the system tray in order to try and reach Settings to restart it asked me for my PIN, I entered it = black screen. The call was unaffected.
I removed my SIM + microSD card tray = same deal as above.
The phone is clearly responsive in some way and the screen does display to ask for my PIN but I can't get into it in order to reboot it. Extremely worrying.
Does anyone have any advice? At the moment I am faced with the prospect of simply allowing the battery to run out so the phone shuts down naturally but that is going to take the best part of 2 days.
I'm really disappointed because I was planning another 1-2 years use for this handset as I just bought a 1TB microSD card which has been fine in the phone for weeks so I don't think that's the cause. It is also genuine SanDisk.
Any suggestions or advice? Thanks in advance.
Hello, I hope you have made a backup with google backup recently... This does not happen often on android, but sometimes the system could have a problem. You can try this go the bootloader with the power and volume buttons , after recovery.. after apply a wipe data/ factory reset.. is will make a factory reset of your phone except the sd card. You should by fine after that and profit again.
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Magimix^ said:
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Click to expand...
Click to collapse
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Max128 said:
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Click to expand...
Click to collapse
The first thing I tried to do was hold down the power button or the power button in tandem with the volume buttons but the handset won't restart. I tried loads of times holding it for different amounts of time and... nothing.
Trust me, I tried.
The only way I can get the device to switch off is by draining the battery. I'm almost at 20% so it shouldn't be too much longer.
Well I already got a black screen after flashing a module magisk.. I have holding the power button and the phone have restart no problem, same thing on bootloop. You need to be sure to hold the button correctly.
Max128 said:
You need to be sure to hold the button correctly.
Click to expand...
Click to collapse
Yeah, I'm certain I was holding the buttons correctly. I tried about 20 times using different combinations just to be sure but the device would not restart. The haptic shock buttons are one of my least favourite features of the u12+, it's got to be said.
Anyway, the phone ran out of battery about 15 minutes ago. I left it alone for few minutes and switched it back on. It allowed me back in and the device appears to be fully functional again. I can unlock by thumb print, face or PIN without issue.
Basically, it's fixed. My only concern is I have no idea what caused it or if it will happen again.
Thanks for offering help though, I appreciate it. I'm not sure if this thread can be closed/locked now? I'll look into that.
Cheers.
Yes.. i love the buttons too i never got a problem with this. Great if is fixed! Maybe make a factory reset the next time.
I am wondering if the new flagship have haptic buttons too.. htc will announce it Tuesday.
Good day, this would be a pretty lengthy post. I'd like to describe my experience clearly since I don't know what I possibly skipped over as I am very positive that my efforts have been correct basing on prior XDA forums. I even made this account solely for posting this to ask for help formally along with archiving this problem I'm having for those having a similar experience.
I've been working on my mom's phone this whole day and there are fruits of my current hard work. I am immensely stressed and despairing with my situation.
The Problems
Infinite boot looping
Can't access the recovery menu (power, volume+, even with home button)
Can access the ODIN / Download menu
Can't turn off either (holding down power button has no effect)
What I've done so far
I read XDA forums about similar experiences. Can't really access the recovery menu so I've factory reset.
We live in the Philippines and this phone is open line, so I went with those requirements while searching stock ROMs.
I downloaded the stock ROMs of the phone model via galaxyfirmware.com which was positively shared in the forums.
Did trial and error with it and eventually got the right one. I have formed a level of understanding with the filenames and eventually knew which is compatible.
Used Odin3 to Flash the BL, AP, CP, CSC, and even go Nand Erase and got the PIT file inside the CSC (Opened it using winrar)
The flashing is actually successful and quite fast to be honest.
The phone reboots itself and shows that it is still sadly boot looping.
Also, despite the several files used for the Flash, still can't access the Recovery Menu.
With that said, I have also tried using Frija which automatically downloaded the stock ROMs based on the model name and CSC type. Placed it in ODIN again and no changes, still boot looping.
I also can't put the TWRP I got here because of the FRP Lock, which can be undone via the settings of the phone. But since it's boot looping, I can't really do much about installing a custom ROM.
Currently, my dad is letting the phone drain its battery, since we can't really turn it off. The phone model doesn't have easily detachable battery as well, unlike the old days.
For some additional notes of what happened prior to this incident
My mom was just playing with her phone as her usual days went on. That day, she installed a new hotel-themed game she saw on Google Play. As I assume that it's from the app itself and not on some shady apk website, I saw no problem with it and didn't think it was the cause of all this. I went with the theory anyway and with the flashing, using CSC instead of HOME_CSC (which apparently saves the existing data on the phone from wiping), and even used the Nand Erase in the end. It's still stuck at boot looping.
I would appreciate anyone's reply to this discussion. I am truly desperate to fix this for my mom. If worse comes to it, I'll save money to buy her a brand-new phone.
You don't have a working android, so you won't remove the RFP. TWRP will not help you with this.
The symptoms you describe indicate a defective power button.
You manage to enter download mode because the power button is constantly on.
Because of the constantly on power button, you have no way to turn off the phone. Bootloop can also be the result of a constantly on power button.
To sum up, you should fix the power button.
1. The easiest way is to blow with compressed air and press the edge of the button with your fingernail, rapidly releasing the pressure. Perhaps the fuzz has blocked the button. Unfortunately, this rarely works.
2. Take the phone to a local service center.
Hi ze7zez! Me and my dad greatly appreciates your insight and we were definitely enlightened on this angle.
We didn't really think that the power button was stucked pressed on because you can clicking sounds when you press on it. The phone never had problems with the buttons along the 6 years it accompanied us, perhaps its age does start to show.
We're going to look into it tomorrow. Thank you very much! You gave us the idea that it may be shorted inside or some sort. Thank you again!
A bit of update.
I pried open only the back case of the phone so I can see and clean up the power button. I used tools specifically for it and made no damage on the phone during the process.
We couldn't really see anything busted from there. The buttons on the circuit still do the neat clicking sounds on it. Battery still looks the same.
Testing out the theory that the power button was stuck on:
We tried to only press and hold the volume down and power button. It didn't go to the download menu. We needed to press down all three together to access it. It is confusing since we believe it would be a power button issue too, as the phone instantly turns on by itself when plugged to a power source (it's completely drained by now and we still can't turn it off manually)
Perhaps it's an internal circuit problem with the power button? It's confusing with the fact we still have to press on it to access the ODIN menu if it was like "on" the entire time it's looping.
Thank you in advance for further insights.
Try restarting by pressing home, power and volume up all at once.
Hi Pranav2406,
I have tried that as well in order to access the Recovery menu to factory reset, but no luck.
We have given up on repairing the phone and went out yesterday to buy a new one in a rush.
We will still send this broken phone to a repairman.
If he fixes it, I'd ask what he did on it so I can post an update on this problem as well.
It's better to let the expert troubleshoot it.
I do suspect the problem in the phone's hardware. I'm pretty confident with all the stock ROM flashing I've done so it's not a software problem.
Thank again for everyone's insights.
Perhaps this case is too much for an amateur to fix.