Most common problems of Samsung Galaxy S7 Edge owners may encounter are random freezes and lags, system slow down, and unexpected reboots or shutdowns. They’ve been happening with previous Galaxy models and maybe my post will help you in fixing these problems :
Step 1: Find out if the problem is with your apps
You may have already downloaded a lot of apps so it might be difficult to pinpoint the culprit but that doesn’t mean you can’t do anything about it. There are two general categories of apps; pre-installed and downloaded or third-party.
If the problem occurred after installing some apps, then you can almost be certain one of those caused the problem. However, if it’s difficult to pinpoint which app it is, you need to boot your phone in safe mode.
1. Press and hold the Power key.
2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
3. Continue holding the Volume Down button until the device finishes rebooting.
4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
In this state, all third-party apps are temporarily disabled so if one of them caused the issue, then the problem shouldn’t occur.
Even if you already know that one of the downloaded apps is the cause, you may spend a few hours trying to find which one is the culprit. So, to make things a little faster, begin your troubleshooting with the recently installed apps.
Boot your device in normal mode and try to disable or uninstall suspected apps. However, if you’re not into finding the specific app that’s causing all this trouble, then I suggest you reset your phone to uninstall all of them and try to download them one-by-one.
In case the problem still occurs in safe mode, the possibilities are the problem is caused by a pre-installed app or it’s a firmware issue. Proceed to the next step.
Step 2: Find out if it’s about a corrupt system cache
The system cache can easily be corrupted especially after an update as the old files will automatically become obsolete. But unlike the system data, the cache can be deleted without the fear of losing settings, files, and other data, etc. In fact, it’s always recommended you delete the system caches every time you experience issues with your phone’s performance like random reboots, slowing down, unexpected shutdowns, etc.
Once you’ve deleted the cache or wiped off everything inside the cache directory, the new system will create new files and this time, you can reset assured that everything is compatible.
Moreover, it is also important you do this step as some pre-installed apps may have also corrupted their caches causing them to freeze, hang or crash that will eventually affect the general performance of your phone. So, to delete the system cache, follow these steps:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 3: Bring the phone back to its factory settings
After booting the phone in safe mode and deleting the system and the problem still persists, it’s time to do a more complicated and a lot more hassling troubleshooting procedure, the master reset. For this, you need to backup your files, music, videos, photos, apps, data, etc. You can move them over to your SD card or copy them to your computer because they’ll be erased when you follow the steps below.
But just before you do the reset, remove your Google account from your phone and disable any screen locks you may have engaged to make sure the Factory Reset Protection or anti-theft feature won’t be tripped. Once ready, follow these:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 4: Request for technical support
Or, you can just bring the phone in to your provider and have it’s technician check it up for you. If you’re within the replacement period and the problem can’t be fixed, you may receive a brand new unit. But the point is, you’ve already done everything you could to no avail, it’s time you had an authorized tech help you with it.
What's new?
Al this was already well known, NO new information!...
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
This post isn't for you .
Its for the newbies who dont know what to do when they come across such situations!!!
CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
I'm sorry, i know its little bit difficult to read .
but happy that it helped you .
CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
follow for more updates : facebook and twitter
Hi friends, i see s7 edge have some security issues , i always had screen off button app, and now i can't. Because i always turn off the screen and ask always password .
Only if i lock with power button is possible finger print.
Any solution.
Thanks.
this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.
RedDevils88 said:
this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.
Click to expand...
Click to collapse
Thanks friend.
And how i lock the screen with the home button. ?
henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
Wow. All the salt. Did that post hurt you that much? Or is there nothing new to nag about in your thread?
allaboutthetrend said:
follow for more updates : facebook and twitter
Click to expand...
Click to collapse
No.
any one help me, my galaxy s7 edge totally hang up.. after flashing new rom and reboot it after few seconds its hang and work open anymore...
Yesterday (5 November 17), I turned my phone off. I cannot turn it back on; no flashes, no response. When plugged in to a charger, no charging icon. It's as if the battery was removed, which of course cannot ordinarily be done. I have had no problems with it to this point.
Has anyone experienced this?
Related
Well for any of you that saw my long post about problems, I give up. Trying to hard reset.
BUT...
Instructions I find say this:
Turn the power off. If your Samsung Captivate is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
But when I do that I get a completely different menu. I get this:
Reboot System Now
Reinstall packages
Delete all user Data
Delete Cache Data
I finally use d Delte all user data and that did it.
But to make a long story a alot shorter, it is booting up with all these Sorry messages about differen Google process not starting. And I do see the finance clock screen I had messed with that still had a stock quote in it. So, I'm sure it is not fully hard resetting.
Any ideas?
[EDIT]
Tried another hard rest, and it came up with this big yellow triangle wiht an android mopping the floor, and saying Downloading... Do not turn off target!!!
WTF???
[EDIT2]
What I wonder may be the problem now is, I had rooted the phone. I did it with the method described on this forum, or maybe the other one I frequent, that edited one item in the Update file, and that file is still on the phone. I think I'll hunt down that thread and post a question about this there.
Good News!
For anyone reading this and is interested, the fix was to apply the factory rom. I utilized info in this thread.
I got carried away there, so I'll summarize:
Yesterday most of the apps on my phone started crashing. I tried clearing from recovery mode, but nothing went away. Today, I've tried to reflash to stock to get the phone completely clean, but also no good. Even using master clear and reflashing the rom doesn't clear the phone out. Everyone says it works, but the applications are all still there after the reboot, except now they all crash, including launcherpro, leaving me no way to do anything at all on the phone
I'm desperate because my phone is currently unusable. Please help!
Update: I found another method for doing it, listed below, which worked. Still no data though
Anyone have any ideas what might have happened/how I can fix?
2.- :::: CAPTIVATE HARD RESET :::
captivate must be powered OFF to perform this reset, If the device is on, turn it off
- Press and hold both volume buttons + -
- While holding down volume buttons + -, press the power button while maintaining the volume buttons pressed in for around 5 seconds
- Release volume buttons but, keep the power button pressed
- you'll see at&t start up animation release power button
- menu appears
- follow instructions using volume buttons
delete cache data, press power
delete all user data, press power
reboot system, press power
*** (optional) turn off the phone, put my sim card back, turn the phone on
Holy crap... I don't know what's wrong now... I did "Delete user data" and "delete cache" from the boot menu, and STILL everything is there!
What is wrong with my phone?
reflashing to stock... hopefully this does the trick...
ok I went through the process of flashing to stock, and it said it worked, but the old applications are still there!
Now, when I reboot, I get a ton of force close messages; presumably everything that normally would be launching on startup.
how do I actually clear this device and get it back to stock?!
for reference, here's the page I used:
http://forum.xda-developers.com/showthread.php?t=731989
I having the same exact problem where I tried to flash back and I have all these process error message thats dont let me do anything really need some help on this one been at it for hours
seps1816 said:
I having the same exact problem where I tried to flash back and I have all these process error message thats dont let me do anything really need some help on this one been at it for hours
Click to expand...
Click to collapse
Hey there,
I'm afraid this won't help much, but in the end I had to call the AT&T warranty department and get a replacement phone. There's a 1 year on the phone, and while I had to jump through some hoops, they did replace it. If you're within 30 days then you're definitely in luck, as you can take it back to the store you bought it at
Good luck!
Today I accidently entered Safe Mode on my ICS 4.04 Haipai i9200 phone and a user in our thread knew that most Android phones have this feature. Here is what I wrote and it applies to most Android phone systems. If you see the words, "Safe mode" in the lower left corner of their phone and or experiencing boot loop due to force closure. Here is what I wrote:
robarnold is right about Safe Mode and the article he posted (which is now linked in my quoted reply) provides more information about Safe Mode. Please see the attached picture to see what Safe Mode looks like on our phones. If your phone were to enter Safe Mode, those words would appear on all your screens. As per the article, most if not all your apps will be suspended or not work.
Basically there are two known ways to enter Safe Mode:
1. Android detects a problem with a newly installed app and force-closes it while entering into Safe Mode.
2. A combination of key presses at power application;
Newly installed app force-closes the system
The gist of the article provided by Rob says that if a newly installed app causes system conflicts, Android will force close that app to prevent it from possibly doing malicious harm. At the same time, Android will suspend the majority of all other apps and display "Safe mode" in the lower left corner of your phone as per the picture.
The reason for this is to provide the user an opportunity to clean the system of the app which is causing the force closure. Chances are it the most recent app installed but it could be a combination of apps that are coming into conflict with one another.
If you suspect a newly installed app of causing this problem and you see Safe Mode on screen, STOP, COLLECT YOUR WITS and BREATHE NORMALLY. You have several options.
SAFE MODE OPTIONS
1. Press the System or Menu Button in the lower left corner and navigate to Manage apps.
2. Find the most recent app you installed.
3. Force close it.
4. Disable it if possible.
5. Remove this app.
6. Reboot the boot to see if the Safe mode is gone.
If the Safe mode label is still present, the article suggests that it may be necessary to press several keys to achieve the removal of the Safe mode label and its effect of suspending the other apps. In essence, we now move to the second discussion of entry into Safe mode:
1. Safe mode can be entered by pressing buttons at start-up. Most likely, this is what I did today as I was getting ready to leave for an appointment. The Safe Mode label freaked me out and when I could use the Rebooter app or any other app, I became scared.
2. I don't know exactly which buttons I pressed but it mostly likely was the System and Home (center big button) and maybe even the Escape/Back button on the right. My phone slipped slightly as I turned it on and my left thumb was flying as I manuevered my left hand to balance the phone.
3. The right combination of buttons, which supposedly are the same to enter Safe Mode, are the same to exit Safe Mode.
4. If you are certain you entered Safe Mode by accident - meaning you know you did not recently or just now installed an app that force closed Android, then you just have to find the combo to exit it.
5. The article suggests that pressing the volume buttons might clear the Safe Mode on the first reboot after initial entry into Safe Mode.
6. If the Safe Mode label disappears after pressing the volume buttons, your phone is okay.
7. If the label is still present, try rebooting the phone again.
The article suggests as per my experience that if you cannot clear the Safe Mode, your last resort is to do a factory reset of the phone. Fortunately in my case, I had ClockworkMod Recovery available and restored my system via a backup recovery.
ronbo's Final Thoughts
Hope I never see Safe Mode again (and, I won't go looking for it) but I recommend you learn how to do a Factory Reset by pressing and holding the Volume Down Button with a simultaneous press of the Power Button. You want to see the Factory Test and Reset Menu when you are calm. TRUST ME ON THAT!
robarnold said:
Hi,
Yes safe mode exists and is a useful if not essential tool for those of who like to experiment with their Android devices.
I'd suggest that it will always be worthwhile to know how to access Safe Mode and recover from it if you are going to install unsigned apps.
The following link may more useful to those who would like to know more:
http://www.tested.com/news/feature/3071-how-to-use-androids-safe-mode-to-save-a-phone-from-boot-loops/.
Cheers
Rob
Click to expand...
Click to collapse
help me with sony arc s cant get it off
Safe Mode = Wet Phone
Just a quick note for anyone who runs into the variation of this problem that I had today.
Using my Nexus S today in the rain. Phone got wet. Specifically, damp got into both the Power button and the Volume rocker.
The result was when the phone was restarted (after I removed the battery and dried it out) it came up in Safe Mode.
Which is how I wound up here.
(Minor site quibble: in the course of registering here and making this ONE post, I've been subjected to FOUR captchas. I like sharing information, but this is really WAY more nuisance than is worth it for me.)
whoa !!! I just did boot up my xolo a500 in sage mode . I was shocked . so I just pulled my battery and re insterted it . now its normal
Appalbarry said:
Just a quick note for anyone who runs into the variation of this problem that I had today.
Using my Nexus S today in the rain. Phone got wet. Specifically, damp got into both the Power button and the Volume rocker.
The result was when the phone was restarted (after I removed the battery and dried it out) it came up in Safe Mode.
Which is how I wound up here.
(Minor site quibble: in the course of registering here and making this ONE post, I've been subjected to FOUR captchas. I like sharing information, but this is really WAY more nuisance than is worth it for me.)
Click to expand...
Click to collapse
I have this same issue except my phone doesn't have a removable battery (evo 4g lte). My down volume button doesn't work and I can't seem to escape safe mode no matter what I do help?
Sent from my Nexus 7 using Tapatalk 2
guih said:
I have this same issue except my phone doesn't have a removable battery (evo 4g lte). My down volume button doesn't work and I can't seem to escape safe mode no matter what I do help?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Same issue..
skywayskase said:
Same issue..
Click to expand...
Click to collapse
Try the adb command
Adb reboot
sent from my super advanced mini fridge
A work-around for phones stuck in safe mode due to water damage etc but that seem to work fine otherwise is to convert the (trusted) apps you need from data apps to system apps (move the .apk from /data/app to /system/app after installing via the Play Store). You may need to use Mounts2Sd or something similar with an sd-ext partition if you don't have enough space in your internal /system partition for all the apps you need. (With Mounts2Sd, placing the apps in /data/app-system on the sd-ext partition will fool the phone into thinking the apps are in /system/app and you can then use them in safe mode). If anybody is aware of a simpler script that does the same thing, please lmk.
If this helps you, please hit the Thanks button.
i have this on my tab 3 i can't exit from it tried reboot and factory restart and shut down
what is the solution ?
Same issue here...
Appalbarry said:
Just a quick note for anyone who runs into the variation of this problem that I had today.
Using my Nexus S today in the rain. Phone got wet. Specifically, damp got into both the Power button and the Volume rocker.
The result was when the phone was restarted (after I removed the battery and dried it out) it came up in Safe Mode.
Which is how I wound up here.
(Minor site quibble: in the course of registering here and making this ONE post, I've been subjected to FOUR captchas. I like sharing information, but this is really WAY more nuisance than is worth it for me.)
Click to expand...
Click to collapse
I am facing the same problem. I had used my phone in rain. Now the volume down and power button are not working. And the most irritating part is that it rebooted into Safe mode which I dont like. Done factory resetting which took me from safe mode but the volume down and power buttons are still not working.
Anyone knowing how to get rid of these, please share it... Thanks in advance !!!
Lawrence kunhi said:
I am facing the same problem. I had used my phone in rain. Now the volume down and power button are not working. And the most irritating part is that it rebooted into Safe mode which I dont like. Done factory resetting which took me from safe mode but the volume down and power buttons are still not working.
Anyone knowing how to get rid of these, please share it... Thanks in advance !!!
Click to expand...
Click to collapse
How did u get rid of "safe mode"? I have vol down stuck and phone always goes into safe mode
I tried a factory reset from setting>backup and reset>factory data reset and phone shuts down...the i have to press power button and phone gets into safe mode again.
got the same problem with my lenovo a859. it got wet and now just boots into recovery where i can not choose any other options besides the first (reboot system now). Is there any way to start the phone/ do a factory reset?
I have a parental control program on my kids phone.
Safe mode of course enables to erase it.
Is it a way on a rooted android to disable it?
Turn off safe mode
Yes, safe mode does exist. It is the default mode in your android phone without extra apps installed. When in safe mode you cannot use your favourite apps. I understand it can get irritating some times.
You can try rebooting your phone. It worked for me.
---------- Post added at 04:40 PM ---------- Previous post was at 03:51 PM ----------
If that does not work, here's a guide that helped me exit safe mode
Eagleman71 said:
I have a parental control program on my kids phone.
Safe mode of course enables to erase it.
Is it a way on a rooted android to disable it?
Click to expand...
Click to collapse
Did you find a solution to your problem?
Is there anyway to completely disable safe mode, e.g. by adb?
I haven't seen this posted yet so I wanted to share. If this is already posted, or well known, laugh at me then delete this thread please.
While playing a game yesterday my phone locked up and I didn't want to take my case off and do a battery pull. I just came from the GS3, and the only way to reboot a frozen phone was to do a battery pull. As many of you know many phones have a way to "hard reboot" by pressing certain button combinations for a certain length of time. I started trying different button combinations until I found one that worked.
Super simple.
Hold power + volume down for 10 seconds then let go (while screen is on or off, it doesn't matter)
After a few seconds a black screen will appear
That screen will give you three options
1. Normal Boot
2. Factory Reset
3. Safe Mode
Double and triple check that Normal Boot is highlighted!
Use the volume keys to scroll up/down
Use Home button to select
Be very careful not to hold the volume down after the screen goes black while doing the hard reboot button sequence because you will scroll off of Normal Boot. If you accidently scroll to Factory Reset unknowingly and hit the home button you just wiped your phone.
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
joshua.justice said:
I'm not sure why this key sequence exists, especially if you can use the power and home/vol up/down to achieve the same thing before booting.
Click to expand...
Click to collapse
Yes, they must have done this for the USER. About time Samsung gave us a way to reboot a froze phone without a battery pull.
My phone locked up this morning and I tried this, worked like a charm. Thanks!
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
whtciv2k said:
I'd rather not take the chance of accidentally factory resetting the phone but to each his or her own! not trying to throw a wrench in your findings. still a neat feature.
Click to expand...
Click to collapse
The only possible way to reset your phone is to not look to see that Reset your phone is highlighted in bright red while the others are black. And the button combination that causes the hard reboot doesn't include the home button, the home button is what triggers the reboot or reset. You would have to blindly press buttons to reset your phone.
Before someone presses the home button just look 3 inches above the home button to make sure your on Normal Boot. Not that hard considering in the middle of all these buttons you need to press is the screen in which you see if your about to reset or reboot.
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
TheAutonomousGeek said:
Just tried this to reboot my phone when I had a ROM installed to a non-stock slot on Safestrap - worked like a charm.
I'll agree that it's not difficult to avoid doing a factory reset, but that doesn't mean it's an entirely comforting option to have pop up on the screen when you're doing a reboot. I know better than to pull the trigger on a loaded shotgun, but I still keep the safety on and don't point it at anything I'm not willing to blow a huge hole in until I'm ready to actually fire it.
It's not so much that people have an issue with how likely they are to accidentally wipe their phone, it's the degree of consequence such a mistake would bring that makes them - and rationally so - wary.
Not that I'd compare the damage of a negligent shotgun blast to a factory reset phone - I'm just using that as an illustration that regardless of how easily an accident can be avoided, as the cost of the accident increases people like to build additional safety measures/practices to guard against them. So the slightly overzealous warnings here are, I feel, appropriate since if you're going to use this method you should be especially aware of the presence of the "congratulations, your phone is reset to factory defaults" consequence so that you'll double and triple-check to be sure you're not making that selection unless it's the one you really want.
Click to expand...
Click to collapse
I totally agree. To be honest I reset my phone once while I was figuring out this method. I initially thought that the button combination was Vol down + Home + Power. Well it wasn't and I had held vol down to long and it scrolled over reset phone, and holding the home button in triggered the reset. I only did that while searching for the correct button combination. Most hard reboots that I knew about used 3 buttons not 2.
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that, it just resets.
shootind5nukes said:
For the record though, once you press reset phone, it doesn't ask "are you sure" or anything like that it just resets.
Click to expand...
Click to collapse
Good to know. I wouldn't have counted on that being the case but it's definitely a helpful caution to let people know there's no safety net.
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
orb3000 said:
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
Click to expand...
Click to collapse
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
e_s_jones said:
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
Click to expand...
Click to collapse
I have an U11+ and all works perfect on Android 9, anyways if you want to downgrade here some info
GUIDE - Downgrade for HTC U11 (from Oreo to Nougat with S-ON) - Solution for various
The purpose of this guide is to restore the phone in emergency cases and not only but also to perform a downgrade without the need to be in S_OFF (the utility of Sunshine, except in special cases such as the change of MID and CID which is...
forum.xda-developers.com
e_s_jones said:
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
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Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
ChrisinPerth said:
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
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I was an HTC fan for years, but I am done with them. I'm currently studying the process for downgrading to Oreo on this U11 to see if I can get it revived. That may be your best strategy as well. Good luck, Mate!