No Sound polaris xda orbit 2 - Touch Cruise General

ok..recently aquired this phone...
I've discovered that there is no sound from the speaker at all, no mp3 alarm ringtones .... I've used the slider on the side with no luck, and also tried changing the profile, volume control ect...no luck
Does anybody fancy talking me through any possible fixes for this...
Somebody suggested a hard reset?.... Any suggestions on doing this?...
Is this likely to be a software / registry change to fix this, or is it likely to be a case of sending it back for repair?... I'm sure its under warranty... but if its not, any suggestions on where I could take / send for repair?.... I'm in the Beckenham, bromley, south London region....
I have a basic understanding of pc's, but am not confident of doing registry changes without step - by - step instructions....
Anybody fancy a challenge?.... Thanx in advance...
PS.. just curious...any reason why this forum site is very simular layout to AV Forum site?....

Bump......

Try a Hard Reset first :
festermania said:
To perform a hard reset :
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
Release the RESET button, but continue pressing the GPS/MESSAGING and INTERNET EXPLORER buttons until you see this message on the screen:
"Release the buttons, and then press SEND on your device to perform the hard reset, or press any other button to cancel the reset."
To see bootloader page :
Hold power button + Camera button and push reset button with stylus wait 3 seconds and then release the reset button but keep pressing the power button + camera button u will be then in bootloader page
Click to expand...
Click to collapse

...did you go to Start Menu->Settings->Personal Tab->Sounds & Notifications to make sure that you've Enabled Sounds for Programs? a Hard-Reset certainly seems to be the option of choice here if nothing else is working. you can perform the Hard-Reset by selecting Start Menu->Settings->System Tab->Clear Storage and then follow the prompts to complete the process.

Nope...hard reset didnt work...just to say... I can hear through the earpeice when speaking in a phone conversation...just no other sound at all... even tried the option for beeps or clicks when using the keypad and still no sound... Also...that bootloader option...It just takes me to a screen with 4 different coloured stripes and some writing..I'll try it again and post what it says, but basicly it just freezes, then I have to do a soft reset to get the phone back on....

Bumpity bump....

m3uch4 said:
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons
Click to expand...
Click to collapse
Please remember that the Orbit II does NOT have these buttons!

Update...
I've done another hard reset using this method....
1) Get your stylus and place it in the hole next to the USB port, BUT DONT PUSH! Just get it ready but dont actually push the button inside the hole.
2)Place your fingers on the Windows and OK buttons
3)Press and hold the buttons, dont let go.
4)Stright away push the stylus into the hole and press the button inside. You can let go of the stylus once the button inside has been pushed
5)Keep holding onto the Windows and OK buttons
6)After 5 seconds let go of the Windows and OK buttons
7)If asked to press SEND, just press the green pickup call button.
....
And still no sound!....
Any ideas?

Yes that's the correct procedure, strange about that sound though.
What ROMs it running?

Any clue about what it might be?....

hang on I'll find out........

ROM Version. 1.25.206.3 WWE

Is that the latest Rom..Would it be worth updating if there is a newer version?....

Is that an official ROM or cooked?

I think its official...

you could have a hardware problem...i would have sent it back for a replacement 3-4 days ago!

I cant, bought it second hand. Will take it back for refund if I cant get it fixed...just thought it might be a common problem with a easy fix!...

i believe you've tried most options without any success. the only other options are to open it up and see if maybe the speaker has been dislodged. not sure how easy that would be. good luck!

OK.... thanx anyway!... Damned tiny little screws inside...cant get to the speaker... Ok...off to the shop it goes!

No sound
I had this problem on another HTC device 'the Kaiser' and was informed some specific Roms are not compatible with the radio on the device ( does your device have the original Rom? ) Flashing a new may have caused this problem.

Related

Ran Flash-SPL and Unlock Radio - Pixelated Boot?

Hey guy,
Did I just brick my new Tilt? I downloaded the KaiserUnlock took with the nifty 3 steps button and ran the first two; after restarting from step 2 - after the AT&T bootscreen it's all just pixelated crap. It's obviously alive and active-sync's but I can't use it.
Can I recover from this?
Thanks!
Jeremy
Did you read the textbox that popped up on your screen before clicking the ok button? Because I think that will have your answer.
Ummm
The one that said are you sure? I can't do a hard reset because I can't read my screen to touch anything (and I think I need to for the hard reset?)
Ah Ha
OK, Apparently my fat fingers just had a hard time with the soft keys. Leave it to the fairer sex
Jeremy
Well..
ok the hard reset worked - it reloaded all the settings and then after it was done customizing everything it booted back up into pixel land?
Well
anyone? I'm frantic here
triksterut said:
The one that said are you sure? I can't do a hard reset because I can't read my screen to touch anything (and I think I need to for the hard reset?)
Click to expand...
Click to collapse
No. The one that said you may need to upgrade to Windows Mobile 6.1 before continuing....
I'm assuming that you're using Olipro's kit. You really might want to read through that thread.
Thought about that
But I can't upgrade anything; it won't even active synch after the radio upgrade?
put your device in bootloader and flash from there
How do I force it into boot loader mode? Is there a keyboard combination?
Jeremy
why do you even jump straight into doing this without doing any research first??
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
look for kaiser resets, and whatever questions you have next, just read the upgrading section.
the straight answer
the straight answer is hold down power key and camera press reset button on bottom with stylus and hold to side keys till 3 graidents. plug in and upgrade to a windows mobile 6.1 rom. i did the same thing because i was rushing... sometimes you have to learn the hard way to read before you leap.
Heck I know that before I did anything that would have royally mucked up my $400 phone I wanted to make sure that I read everything I was going to do to it .... twice.
Bootloader
* Press and hold the Camera button
* Using a stylus, press and hold the soft reset button at the bottom of the phone
* Release both buttons once the bootloader screen appears
From wiki
PS Sorry, I did not read until the end of the tread.
Press and hold the camera button, then push the stylus into the reset hole near the USB connecter, while still holding the camera button.
*edit* Oops, missed the fact there was a page two, bit late on the details there..

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,
I would
1 softreset
2 hardreset
3 rma
Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Hey masters!
A light would be great here!
Sorry to insist!
orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?
Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.
Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro
OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time
You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway
Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!
Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.
Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!
What rom did you have? I had a similar problem and just had to rma it.

Fuze w/ EnergyROM "Slide to Unlock" no longer working

This is the craziest issue.. My slide to unlock is no longer working so therefore I can hardly use the phone except that I can take inbound calls. I have tried to factory reset using down volume, circle, reset. Please please please any other ideas are greatly appreciated! I am totally stuck with a useless phone and am having to use a BJ II for now! Uggh!
How come the hard reset didn't work? You need to hold down vol down and the dpad button until the tri-color screen appears.
The easiest thing would be to connect to your pc, then access the registry with ceregeditor. Switch HKLM\Software\Microsoft\Shell\Lockscreen\enabled:1 to 0 and soft reset. Then just unlock off the old screen.
Beats the heck out of me.. I hold the volume button down, and hold down the dpad and nothing. I have done it on reboot, I have done it from the lock screen and nothing. As for your registry idea I like it, its just too bad I cannot get the phone to connect to windows. I have tried it on 2 Windows 7computers now. Anymore ideas?
You need to figure out how to hard reset-you're clearly doing it wrong. Hold down vol-down and the d-pad button simultaneously. Keep holding them down. Then just soft reset. Don't hold down the soft reset-just tap it with the stylus. Wait until the hard reset screen appears, then let go of the other two buttons. There is really no way that it won't work, it's a bootloader operation and it doesn't matter what crap you have on your main memory.
I'm having the same issue. Just flashed the Energy Rom and now I can't unlock my phone. I'll try some of the suggested tips and let you know which worked.
Farmer Ted said:
The easiest thing would be to connect to your pc, then access the registry with ceregeditor. Switch HKLM\Software\Microsoft\Shell\Lockscreen\enabled:1 to 0 and soft reset. Then just unlock off the old screen.
Click to expand...
Click to collapse
I edited the registry with the above value and it solved my problem - Phone is no longer locked on bootup. Now my issue is that somehow my touchscreen is unresponsive (probably why I couldn't unlock my phone). I believe it's a hardware issue not a software one because it looks like liquid got under the screen somehow. Lame. Now I need to flash back to stock ROM and lock it so I can send it in under insurance.

help needed major problem!

guys, after installing a cab to tweek my hd2 I've screwed the phone up! the
today page is all messed up and some of my soft keys don't work! what I need to do is either uninstall the cab or do a hard reset but I can't use the bottom right soft key in the settings tab to access all files?!
is there any way to reset the phone manuallyor get to uninstall progs via file explorer? basically I'm screwed and I need to hard reset but can't get to it!!!
thanks guys
http://www.mobilejaw.com/articles/2010/02/how-to-hard-reset-the-htc-hd2/
http://www.youtube.com/watch?v=Wq64BzDLTvU
I hope can i be help you....
To perform a HTC HD2 Leo hard reset with buttons
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it. You will then see this message on the screen.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Here's more info on this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
Thanks very much chaps all back to defaults now
Remember if your phone wont respond but you can get an active sync connection to work, you can uninstall cabs from there.
bobbyball said:
Remember if your phone wont respond but you can get an active sync connection to work, you can uninstall cabs from there.
Click to expand...
Click to collapse
One to remember thanks mate, i've relatively new to all this but learning a lot off here and its good to know there's a back up if it all goes badly wrong!!

[Q] sense malfunction...help please

Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
quote from the manual:
"To perform a hard reset
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it. You will then see this message on the screen.
This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset"
However before you do that, you could try disabling sense + soft reset + enabling sense -> this helped me few times when my sense wouldn't start.
The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Some info from the Htc website..
Performing a Factory/Hard Reset You can return your phone to its original state, as it was when it left the factory. This is also called a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep. For information about ways of backing up your phone, see the following topics:
Synchronizing With Outlook on Your Computer
Backing Up Your Phone Using Microsoft My Phone
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
On the Home screen's Settings tab, tap Menu > All Settings > System > Clear Storage.
Enter 1234.
Tap YES to perform the reset, or tap NO to cancel the reset.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.
With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
While holding the volume buttons, press the END/POWER button briefly and then release it.
When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
p107r0 said:
quote from the manual:...
...The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Click to expand...
Click to collapse
...The answer is: No...I'll try your manual quote tnx...
Yes Activesync still works...
Shum97 said:
Performing a Factory/Hard Reset... ...
Click to expand...
Click to collapse
Tnx guys but no luck, when phone is off and I hold the volume buttons then briefly tap power button the damn thing turns on...the the whole crap starts all over again...nothing works except sending and recieving calls...
ok, before you attempt to loose all your data, try copying unpacking the attached file to your Windows folder - it can be done with ActiveSync,
if I did not screw up, once the file is copied there, long-press of phone button should bring the today settings, where you can try to disable sense, and see what happens then...
dub027 said:
Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
Click to expand...
Click to collapse
WTF... Same here... Turning the phone on this afternoon, suddenly Sense does not want to start anymore... No mather how many times I try!!!
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Righard said:
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Click to expand...
Click to collapse
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
p107r0 said:
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
Click to expand...
Click to collapse
Agree 100%. I backup regularly but now I cant even hard-reset so that's not my problem.
Until now a hard reset always worked. Putting your (p107r0) file in the windows folder at least gave me the uportunity to disable sense and grand me access to the settings. But the touch screen seems to suffer from this virus too...when I try to purge my stored info (entering 1234) the keyboard shows what key I press but the number doesnt appear in the textbar...
Even trying to install a cab doesnt work. I can find everything on the phone but tapping does nothing...
I'm very close to flushing the phone down the toilet or something...
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
p107r0 said:
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
Click to expand...
Click to collapse
TNX!!! tried and at last problem 'solved' (hard reset worked) let's hope it's a last for me...
mods you can close this thread as far as I'm concerned.

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