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So I've only had the phone a few weeks and I've been like uber ocd with it but still managed to scratch the screen somehow, now since I'm only one month into the 20ish that I'll have the phone I want to exchange it at att for a new one. Any ideas of a reason in could use to tell them?
Sent from my SAMSUNG-SGH-I897 using XDA App
Yep
Tell them the GPS doesn't work or that it continues to shut off even after the update. They should take care of it.
Integrity check.
Gerle said:
Integrity check.
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whats that mean?
micro2112 said:
So I've only had the phone a few weeks and I've been like uber ocd with it but still managed to scratch the screen somehow, now since I'm only one month into the 20ish that I'll have the phone I want to exchange it at att for a new one. Any ideas of a reason in could use to tell them?
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
You tell us. Any reason why you would want to exchange it other than something you are responsible for? If yes, use that reason. If no, go buy a screen protector and stop trying to rip off AT&T.
micro2112 said:
whats that mean?
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I'm not surprised you don't know what it means. It's a check to see if you have integrity, it certainly appears you don't. Integrity deals with honesty, trustworthiness etc.
I guess only AT&T is allowed to rip people off.
Charging $15/month for 200 mb - what a rip off.
z28james said:
stop trying to rip off AT&T.
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Right bc it costs them so much to send them to be refurbed and sell them again later.
and sorry for thinking i would be safe w/o a protector on a phone with gorilla glass, my iphone didnt scratch for 2 years and i abused that.
AT&T rips us off... why cant customers rip them off, too?
( LOL )
don't hate the player, hate the game!
i don't see anything wrong w/ him exchanging it as long as within the 30 days
It was advertised that it has gorilla glass and it got scratch so that's a legitimate reason for the exchange.
...
... stupid Chrome Browser. disregard.
You sign the contact, if at&t follow the contract how are they ripping us off? Charging through the noise for tethering etc, not their fault if you let them do it. Gorilla glass is not unscratchable, just harder than some other screens. Why do I have to indirectly support your carelessness, the increased cost because of your exchange will have to be paid by all of us. It might seem like such a small deal but it is indicative of a much bigger problem, the mentality that nothing is ever our own fault and someone else should fix it.
One scratch is nothing to worry about buddy Try putting an invisible shield or gadget guard film cover on the screen and maybe the scratch will become unnoticeable!
Plus will prevent future scratches, and get a TPU case!
vietn95 said:
i don't see anything wrong w/ him exchanging it as long as within the 30 days
It was advertised that it has gorilla glass and it got scratch so that's a legitimate reason for the exchange.
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Click to collapse
AT&T sees a problem with it:
"Returned equipment must be in the manufacturer's original packaging and be in like-new condition (no physical or water damage)."
I'd say a scratch is considered physical damage.
AT&T does say that if a phone does not "meet your expectations" that you can RETURN it although how do you build a case with them using that as your basis and expect them to provide to you back the same phone you claim you are not satisfied with?
If you want AT&T to protect your phone from your own actions, pay the $4.99 a month and the $125 which allows you to exchange your phone no questions asked.
Your most cost effective, and legal option is to sell your device on eBay as
"Like-New"; be sure to mention that it is near mint condition with only one very small scratch on the screen.
You will be able to sell that one, and then buy another one NEW on eBay for probably only $50 difference (or less).
Sell at about $375 and then buy for $400 even.
xtremekilla09 said:
I guess only AT&T is allowed to rip people off.
Charging $15/month for 200 mb - what a rip off.
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I don't remember reading anywhere that AT&T was forcing people to sign up and demanding their money......
No one forced you to get an AT&T phone or a Smartphone. You could have shopped elsewhere. The data plans are not hidden from view and then you are surprised after the contract is signed.
Paying 2 times as much for 10 times the data is a better deal, so take the better deal.
I would never buy the 200mb data plan. You would blow through that in a week.
With the 2GB data plan you can feel rest assured because if you DO go over that, it's only like an addition ten per GB. So you won't be raped with data overages.
z28james said:
You tell us. Any reason why you would want to exchange it other than something you are responsible for? If yes, use that reason. If no, go buy a screen protector and stop trying to rip off AT&T.
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Have to agree...Someone screws up their device and wants ATT to take responsibility for it..... Not cool at all...INTEGRITY is a good thing, It's like people who won't pay for Apps and are always looking for patched free SW and expect developers to continue providing applications and SW for computers and phones...
I would guess ATT will replace the phone with someone else's headache refurb anyway.
Then a again I am not as anal as most people. I don't use covers or wraps.I like the SLIM body and it slips easily into a packet. Screen protectors are a must because I carry keys and crap in my pockets.
BTW My wife who is anal about her stuff doesn't like the Captivate, Too complicated and too many features. She wants my old N97 so I may sell her week old phone or keep it as a back up.
alphadog00 said:
I don't remember reading anywhere that AT&T was forcing people to sign up and demanding their money......
No one forced you to get an AT&T phone or a Smartphone. You could have shopped elsewhere. The data plans are not hidden from view and then you are surprised after the contract is signed.
Paying 2 times as much for 10 times the data is a better deal, so take the better deal.
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Click to collapse
LOL, my beef is not pertaining to shopping with at&t or any other provider.
How can you justify charging $15 for 200mb and $25 for 2GB.
I can only get at&t due to my family plan (rest assured I will be taking my business elsewhere soon).
I never need to use a data plan, I always have wifi. So, why is the data plan being shoved down my throat.
I always thought having more options was the better way.
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
Nicgraner said:
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
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Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
dubie76 said:
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
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dont you just hate when that happens? its happened to me a couple of times, but thankfully my phones at the time were crap so it didnt matter that much to me. but yeah Im glad phones with water damage are covered now, or youd be out around $400 for a brand new phone
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
ryumo said:
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
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What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
anthonya1g said:
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
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Thats what im thinking! Phones are always replaceable, data is not.
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
getrdy said:
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
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Cuz I am not elidgable for an upgrade until next year and dont have $550 to fork out for the Sensation. I would love to get it, but thats way too much out of pocket for a phone.
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
Orical said:
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
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Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
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I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
dubie76 said:
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
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I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
We have a pool at our house, for the most part phones stay well away from the water...but accidents have happened. When we went to seaworld last summer, there were people who were vacuum sealing phones in clear plastic which is a great idea...headed to Walmart and bought the sealer and a pack of small bags...works great for days that we know we will be out there all day. I can even punch a hole through the sealed part at the top and put my phone on a lanyard to wear around my neck
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
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Click to collapse
Strange to hear that. Its cool if thats what you do, but the referbs that come from them are certified referbs and have a 6 month warranty. They even cover stolen or lost cell phones. My personal choice has always been to get the insurance. $130 for a like new to me is better than $200 plus for a like new used from someone. jmo
You also mentioned "IF". Thats what insrance is all about the "IF" siutation. I do know that the insuance companies make millions on us because the "IF" usually never happens, but that's life I guess.
Actually it's a known fact, they list it in their disclaimer when you pay for insurance they have to tell you what the terms of service are. It clearly states if damage to any device is a result of the user then you are solely at fault and no claim will be entertained by said warranty, if the device is either stolen or lost under said claim then the deductible will apply and a replacement will be issued over the contract term not to exceed more than 2 times over a calender year.
They basically tell you to not bother if the screen is cracked or the buttons pop off but if it's lost or stolen then give us a call.
I actually dropped my last phone in the water while working on a side job and when I called the customer service person said "Ohh so you lost the phone, we'll send you out a new one then" AFTER I told him what happened.
Their well aware of what happens and mistakes get made but why pay for a service if it's not working for you. I didn't scam anyone nor did I offer any information that wasn't offered to me direct from T-Mobile, I paid my $40.00 dollars and had my phone back in 3 days (My Touch 4G). It's better than paying for the phone out right or second hand.
For those whom think I'm some thief or a scam junky just don't read the suggestion, keep paying top dollar for services you never use and we'll be cool I really don't care either way but for those whom live in the real world and know every penny counts take my advice and keep your investment, what's funny about "those with negative responses to my suggestion" is here you are on a site that's main goal is to develop solutions for software issues not provided by your carrier and freedom of use and the right to use what you pay for on all devices posted here ( Will Void Your Warranty threw your Provider for Using!) has something to say about it.
I love the site and would never have anything bad to say about it, I believe all of the dev's and site staff have a good thing going here and hopefully everyone can learn from all of it as you should, people need to take a bigger step and learn how to do for them selves and others instead of just being sheep and this site supports that.
dubie76 said:
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
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Click to collapse
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Phateless said:
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
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Thanks for the recommendation but there was no hope for it. It was swimming for 45 minutes at least. Plus I called for replacement right when I found out. I want a fully functioning phone, not one brought back from dearh.....LOL
I hear you there, you know some where down the line it will just give you problems anyways and my phone is everything as far as work goes and knowing where I need to be every day matters when your a tech.
I don't mind taking a risk when the over all out come means I benefit more down the line and being able to fix my own equipment means I make more money later so making sure everything I have works properly is key not only for myself but also my customers.
Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim
calaski8123 said:
Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim
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Click to collapse
Still could Odin it back to stock if the only thing that's broken is the screen no?... Just bring it in, most people wouldn't know what rooted means.
That's why you keep the insurance. Its usally worth it. And the "friction coefficient" makes it look damn sexy. But since you don't hsve insurance. You may as well t ake it a part if you know how to safley do so.
Sent from my SCH-I535 using xda premium
droidx2.3.3 said:
That's why you keep the insurance. Its usally worth it. And the "friction coefficient" makes it look damn sexy. But since you don't hsve insurance. You may as well t ake it a part if you know how to safley do so.
Sent from my SCH-I535 using xda premium
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Click to collapse
Having the phone look sexy and then putting it in a Ballistic case is like dating a super model and only ever seeing her in a Burka! I'd rather date Albert Einstein's sister at this point. Ugh.
I took it apart and there was nothing loose. I swear... @#$*&&#@*$#@&*$#@*$&#@$*#@!$&[email protected]#$*
Well I guess I gambled and lost. Although I have saved over $200 on insurance since I cancelled, I guess that savings is gone. I might be better off with a Jitterbug.
Jim
You can send it to Samsung for repair. They will make you pay for repairs but they shouldn't care if it's rooted since your paying for the fix. Should cost less than $200 I would think?
Sent from my SCH-I535 using xda premium
I'll try Samsung... but I hope there's nothing else wrong.
i dropped mine once when my father grabbed something out my hand i had my phone in, i was lucky enough to have only a small scratch across the screen and some minor damaging to the bezel
Ryno77 said:
You can send it to Samsung for repair. They will make you pay for repairs but they shouldn't care if it's rooted since your paying for the fix. Should cost less than $200 I would think?
Sent from my SCH-I535 using xda premium
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Click to collapse
if they have to replace the entire digitizer, it could cost well over 200 bucks since ordering just a digitizer and the glass, even through 3rd parties, still costs over 200 bucks, and that doesn't count their time to actually replace it
doesn't hurt to try though
That sucks. :-/ when you dropped it it must have hit at just the perfect angle to do that.
I don't have a case on mine but I'm super careful, I do worry about this happening though.
Sent from my SCH-I535 using xda app-developers app
Believe Samsung charges $178. They make the screen so no markup. I pay $6.99/month for insurance from Verizon. Sounds like you got yours from Best Buy.
prdog1 said:
Believe Samsung charges $178. They make the screen so no markup. I pay $6.99/month for insurance from Verizon. Sounds like you got yours from Best Buy.
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Was just going to post and say the same thing, although I thought it was $168 or something.
Samsung won't give two ****s that you're rooted. Call them. Seriously. Best bet.
Obviously, I wouldn't volunteer the information on the phone. Just tell them what happened and ask how much. Boom.
Sent from my SCH-I535 using Tapatalk 2
Thats just pathetic, don't blame Samsung for your mistake. You're the one that dropped the GS3 and it's not Samsung fault.
Thanks for the helpful replies. I got it through Verizon but was told the insurance increased on the higher end smartphones. Maybe it had something to do with my wife having an iPhone and all the phones had to have the same level insurance? I don't know. I used to pay $6.99 with my Dinc and then when I went to the GNex and my wife got the iPhone they told us it was more. Moot point now... but I'll ask again once I get this sorted.
As for blaming Samsung... I don't recall doing that. I simply questioned why they thought it was a good idea to make it so slippery... I've never handled anything like it. I'm well aware I dropped it.
Quick question on ODIN... All the instructions I have found about using ODIN require me to use the screen on the phone. Is it possible to use it completely from the PC end?
Odin doesn't really require the phone screen being used. I mean, you need to be in download mode but all that requires is pressing volume (up or down, can't remember, I think it's up) home button and power. Then wait like 30 seconds and press volume up to indicate you want to enter download mode.
And if you got it into download mode, you'll know because Odin will tell you that it recognizes the phone.
In the development section there's a "how to root and more" guide. Section 6 tells all about how to Odin. You can do it without being able to see the screen.
Sent from my SCH-I535 using xda app-developers app
calaski8123 said:
Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim
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Click to collapse
I just did the same ****ing thing man... Dropped that sumbitch and the screen is black.
I did take it apart.. I had hoped just a connector had popped off or something but no, it was broke. Didn't crack the glass, just broke the LCD.
They're super simple to take apart.
See if you can request the old parts if you return it to Samsung. Might be nice having the outside glass panel as a backup. Or resell?
Sent from my SCH-I500 using Tapatalk 2
My insurance is $7/mo
I have a $100 deductible.
Maybe u had bad info
Sent from my SCH-I535 using xda app-developers app
Thanks for the info guys... I think I'll try Samsung see what they say. Oh and I checked with my local Verizon guy today he did say that the insurance was only $7 with the deductible. I don't know if the last guy was giving out bad info or maybe was trying to get me to sign up for some other insurance... who knows. I added the insurance back on it today.
I took the back off but I didn't see any loose connectors. I didn't venture any further to take the LCD apart. How do you know the LCD is cracked? Can you see it? My glass looks fine and the insides look OK... the screen is just black.
So where do I get an insurance for my coming Nexus 4. I;m kinda skeptical about the strength of the phone and need a backup is something happens.
Only from Shop
If you bought it from a third-party store, you'll have warranty from the shop.
If bought online, no insurance. Just buy a case, and don't damage it, it really isn't that hard if you take care of it and not throw it everywhere.
itspb said:
So where do I get an insurance for my coming Nexus 4. I;m kinda skeptical about the strength of the phone and need a backup is something happens.
Click to expand...
Click to collapse
SquareTrade but you will end up paying for the device in about 2 years. If you feel you might break it in that time go right ahead. (Note fine print has a $99 deductible.)
Honestly I will just do my best not to break it, and if I do, just buy a new one.
laptopfreek0 said:
SquareTrade but you will end up paying for the device in about 2 years. If you feel you might break it in that time go right ahead. (Note fine print has a $99 deductible.)
Honestly I will just do my best not to break it, and if I do, just buy a new one.
Click to expand...
Click to collapse
Yeah problem with squaretrade is that with the upfront fee plus deductible, you're almost at the price of a new phone. This probably goes for any insurance on this phone since it's relatively inexpensive.
Would like to add that square trade will have a 40% off sale for black Friday. See their Facebook page to sign up. Makes it a more reasonable price. Now if only in can get a hold of a nexus 4 lol
If you buy from Google, you don't need a insurance. Just be careful of accidental damage which can be prevented if you pay attention.
marsdta said:
Would like to add that square trade will have a 40% off sale for black Friday. See their Facebook page to sign up. Makes it a more reasonable price. Now if only in can get a hold of a nexus 4 lol
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Click to collapse
Ohh thanks for the info. The website states $7/mo or $125 for 2 years. The only difference between the two is paying up front or monthly right (aside from the discount)? Or are you able to cancel at any time, say after a year? I'm contemplating on whether it's a good deal since there is a $100 deductible (wil there be tax added on?) and the value of the phone will go down overtime as well. But with the 40% black fri deal, I would probably get it .
Also... this only covers damage and not lost/stolen phones like Tmobile insurance right..?
CoCoGirl886 said:
Ohh thanks for the info. The website states $7/mo or $125 for 2 years. The only difference between the two is paying up front or monthly right (aside from the discount)? Or are you able to cancel at any time, say after a year? I'm contemplating on whether it's a good deal since there is a $100 deductible (wil there be tax added on?) and the value of the phone will go down overtime as well. But with the 40% black fri deal, I would probably get it .
Also... this only covers damage and not lost/stolen phones like Tmobile insurance right..?
Click to expand...
Click to collapse
Well I know for the lump sum one that if you cancel you get a prorated refund. I haven't found anything saying that you can't cancel the monthly plan but I would contact them to be sure.
The deductible shouldn't have any tax added. And yes it does not cover lost/stolen phones.
Usually I'm very careful with my phones but have dropped them from time to time. I did own an iPhone 4 for only 6 months though so still not sure about the longetivity of an all glass phone.hence contemplating square trade. But with the 40% off I would be looking at 175 if I do file a claim.
Another option I saw a fellow xda recommend is going threw werth Ave group. Its an actual insurance company(think auto,home,etc) they have a 50 deduct and covers theft. But know nothing about them
Would these insurance policies cover if the micro USB charging port on the phone gets messed up? it happen on my sprint OG Evo4G, the USB got completely separated from the board itself... (I have no clue how that could happen) and i had to go through my insurance to get it taken care of, (and shell out $100 for a replacement)
But how about if by accident the phone get bricked or something software related? Or if they battery doesn't charge good anymore and it needs to be replace?
If you bought it through T-Mobile, they have a $5 per month insurance policy ($20 deductible) for accidental damage. They also have an $8 per month policy (no deductible) that covers damage and theft. Beats the SquareTrade, even with the discount. I understand that most people probably got it through the Play Store but hope that helps anyone thinking of getting it through T-Mobile.
I personally got the $8 plan. I'll probably either cancel the plan or downgrade it to the $5 after I get a case and some screen covers.
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
Stryder5 said:
If you bought it through T-Mobile, they have a $5 per month insurance policy ($20 deductible) for accidental damage. They also have an $8 per month policy (no deductible) that covers damage and theft. Beats the SquareTrade, even with the discount. I understand that most people probably got it through the Play Store but hope that helps anyone thinking of getting it through T-Mobile.
I personally got the $8 plan. I'll probably either cancel the plan or downgrade it to the $5 after I get a case and some screen covers.
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Incorrect...
Sent from my DROID RAZR HD using Tapatalk 2
Your Bank/Home Insurance
chadmd23 said:
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
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I'm assuming you have to buy the phone with the card in order for it to be covered? Really wish I knew this before paying with my Discover Card.
WinDroidGuy said:
Incorrect...
Sent from my DROID RAZR HD using Tapatalk 2
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How is that incorrect?
Sent from my SGH-T959V using xda premium
If u crack the phone with TMobile insurance there is a deductible it only covers non accidental stuff without the deductibles but if its not super cracked they won't charge u just Dont mention it ... U think if we buy from play store we can still get it insured from TMobile? I have the 8 dollar plan on my line for my One S right now Dont know what's gonna happen with that Lol
Sent from my HTC VLE_U using xda app-developers app
icecicle said:
If u crack the phone with TMobile insurance there is a deductible it only covers non accidental stuff without the deductibles but if its not super cracked they won't charge u just Dont mention it ... U think if we buy from play store we can still get it insured from TMobile? I have the 8 dollar plan on my line for my One S right now Dont know what's gonna happen with that Lol
Sent from my HTC VLE_U using xda app-developers app
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I'm pretty sure Premium Handset Protection will work with the Nexus 4. I don't see why it wouldn't, considering there are NO differences between the Play Store and T-Mobile version.
chadmd23 said:
I have a Citi Forward Visa card, for free (no annual fee either) you get $250 of cell phone insurance ($50 deductible). I just filed a claim on my Galaxy Nexus after the screen cracked when I dropped it. Seems pretty straightforward and can't beat the price. It covers breakage & theft.
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Thanks for mentioning this, I have the same card and I bought the phone using the card. Do you know how long it is covered? I can't find a link to the information on the site.
Sent from my HTC One S using XDA Premium HD app
hbkmog said:
If you buy from Google, you don't need a insurance. Just be careful of accidental damage which can be prevented if you pay attention.
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This. You just have to be really careful.
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 monthly charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
Kenpachi 91 said:
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 month charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
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Too many idiots bricking their phones and bringing them in for exchange / repair. Sure, occasionally there are legitimate claims, but with the release of MF3 and the people that are too lazy to read and learn, the number of claims is most likely going through the roof. If it continues, square trade will be the next to change their terms. It's bad when people with legitimate claims have to be hassled by AT&T, Samsung, Best buy, etc...just because people are committing fraud so frequently.
To be fair, when MF3 was first pushed and people knew nothing about it, it was reasonable to expect some problems. However, the learning curve has been over for some time now and the excuses are done. If someone bricks with MF3 now (and they are not a DEV trying to make something happen to help everyone) there is absolutely no excuse. Developers bricking their phones working on unlocked bootloader exploits / methods might make up 1% of total claims. Legitimate claims might make up another 10%. The rest are people that are bricking their devices and then expecting insurance to pay for their ignorance. So thank you lazy idiots for making insurance more expensive for the rest of us.
I knew the unlimited claims was going to hurt them down the line. I have the 2 year outright protection since I get a discount. So I will still have the unlimited claims (which I will probably never use). However it does suck for those who truly need it though.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
eh I may just cancel mine then, but still kinda worth it for $10/mo.......
sent from my Galaxy S4 using Tapatalk 4
scott_0 said:
eh I may just cancel mine then, but still kinda worth it for $10/mo.......
sent from my Galaxy S4 using Tapatalk 4
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I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
Kenpachi 91 said:
I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
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haha that's great news! thanks for the info
sent from my Galaxy S4 using Tapatalk 4
Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
skandranon314 said:
Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
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Yeah good thing you didn't. I knew it was changing for a while, but I didn't get the exact details until much later
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
ricktat said:
It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
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It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
Kenpachi 91 said:
It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
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What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
ricktat said:
What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
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Interesting. I'll ask my manager about this. Since our emails didn't mention anything about standard and advanced plans. I'll have more info later tonight.
Edit:
So that page did catch my manager off guard. We looked at the email that he received and that doesn't really match up. The one on the website is referring to prepaid devices according to my manager, not contract.
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
scott14719 said:
Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
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I have the geek squad pamphlet right next to me and it says "accidental damage from handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud not covered". The way I read <<that is it covers accidental drops regardless of severity of damage.
I guess I didn't mention how it happened to you guys. Girlfriends kid was sticking the phone out the window to get a better signal while I was driving, I told him to bring it in and he dropped it out of a moving vehicle. It was an accident, however I guess in the truest sense of the term it wasn't (at the time) "normal use of the product". However that doesn't even matter. The representative said "I'll put another story that will sound better" (whatever that means). The manager came over, took a photo of my phone and sent it to her boss. She came back later and said it won't be covered.
The way the manager made it sound was that the insurance company they are sending it to would not pay for it and would send it back to them as denied. I already made a thread on the best buy forums. I will be contacting corporate, I will even find the email of the CEO and send him an email too if it comes down to it. I've done it before with other companies and have no qualms about doing it again.
skandranon314 said:
What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
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Yes I agree. I was a champion for Best Buy. I would always tell people "why'd you buy your phone from X? If you buy it from Best Buy, they phone is covered in almost all situations". I've used them before on my iphone 4 and it was also smashed, and I never had a problem. The next closest best buy is about 1 hour away. I'm also going to call the Geek Squad tomorrow and see what they say.
If all else fails, AT&T is offering a $250 upgrade addition for the 5S. So instead of spending $700+ on a new phone it is $199+250= $450.
---------- Post added at 09:26 PM ---------- Previous post was at 09:07 PM ----------
I had no intention of giving that phone up. The phone's camera was shot (purple blotches on the photos), the power button was broken but, I was running 6.1 jailbroken! I have no interest in owning an un-jailbroken iphone. I was willing to deal with the failing hardware issues to retain my jailbreak and keep the insurance for a catastrophic event. Now the way it looks, not only will I be running an un-jailbroken iphone while waiting for envasi0n to release a jailbreak, but I will be coming out of pocket $450 minimum (not counting the $360ish I spent on "insurance" premiums). Double whammy on my end.
I'm sorry to vent but I am furious!! The customer service rep also told me that they insurance is changing to a $150 deductible with new cellphone sales.
Best Buy Geek Squad Protection: $9.99 / month or $199.98 / 2 years. Covers drops, water damage, and other malfunctions. Deductible: $150. Repairs existing handset if possible, if not, replaces with refurbished or new handset of same or like model. (Note: the deductibles were added and pricing changed as of Sept. 1st, 2013 - non-deductible coverage for new customers is no longer available).
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If you read my update.... forget it. Best Buy screwed me the F over!!
There is now a $7 GSP plan. This basically excludes handling of manufacturer claims, no charger, or battery replacement. The $150 deductible and 3 claims still apply