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I got the most AMAZING Captivate case!

Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from Best Buy the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.

uberamd said:
Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from AT&T the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.
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I have it, too, but there is a downside - at least there was with my iPhone 3GS when I had to use the protection plan. During the first 30 days of owning a phone they'll replace it in-store. After 30 days, at least for the iPhone, they gave me a crappy dumb-phone loaner, and it took almost a week to get a replacement in.
I still have it on my captivate, but hope I don't have to use it. Having a plain phone for a week after being used to something better is a hard transition.

will they replace it if it still works but just looks fugly?

systoxity said:
will they replace it if it still works but just looks fugly?
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Yeah, you could throw it on the ground and shatter it to pieces and get it replaced.
And about the dumb phone, I have a Nexus so I can always fallback to that.

do you have to buy the phone through them to qualify?

This couldn't possibly sound like more of a paid advertisement.

Its not advertisement. I have it. Though i did get my captivate on release date from them so as far as i know u have to buy phone from them. May be wronge because.it is a monthly pay service i dont see why where u get the phone mattering.
Only thing sucks is it is another bill. U can't have taken out ur cell bill.
Sent from my SAMSUNG-SGH-I897 using XDA App

nammyczc said:
do you have to buy the phone through them to qualify?
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Yes you need to buy from them just like any warranty that is purchased through a store.
k2snowboards88 said:
This couldn't possibly sound like more of a paid advertisement.
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Er, its not. I hate Best Buy with a passion. I never shop there unless its something like a cell phone where you can't find it for less anywhere else. I'm simply saying that their cell phone protection plan is better than any one I have ever seen. Unlimited replacements for $9 a month is a heck of a deal.
I could argue that 99% of the posts here about people drooling over their devices sound like advertisements. Maybe I just like the service offered?
chvybeatsford said:
Its not advertisement. I have it. Though i did get my captivate on release date from them so as far as i know u have to buy phone from them. May be wronge because.it is a monthly pay service i dont see why where u get the phone mattering.
Only thing sucks is it is another bill. U can't have taken out ur cell bill.
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It does suck that you need to pay for it separately but oh well, its automatically deducted from my checking via by debit card.

Isn't the accidental insurance thought AT&T like $6 / mo?
Sent from my SAMSUNG-SGH-I897 using XDA App

k2snowboards88 said:
This couldn't possibly sound like more of a paid advertisement.
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That's exactly what I thought when I read this.
Sent from my SAMSUNG-SGH-I897 using XDA App

I think you need to pay like 100 or 150 dollars to replace with ATT.

This is not about cases! but stupid insurance.

your post amused me.

YellowGTO said:
I think you need to pay like 100 or 150 dollars to replace with ATT.
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it's $125 deductible. i got that insurance from ATT, and for 5 a month for 2 years and 125, it would be like paying the "discount" 200 for another brand new phone! which isn't too bad if i kill it within the first few months

I got mine from BB 2 days ago and I am thinking on getting the insurance indeed...this things are awesome but oh so delicate but I want to get ALL the details before commiting.

douglastheduke said:
it's $125 deductible. i got that insurance from ATT, and for 5 a month for 2 years and 125, it would be like paying the "discount" 200 for another brand new phone! which isn't too bad if i kill it within the first few months
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True, and the BestBuy deal is not much better. $10 per month for 2 years is is $240. The only reason these insurance plans are worth it at all, is because you can't go buy a new one at the subsidized price again - not until about month 18. And at month 18 you can get anything you want for $200.
It is gambling - they are betting you won't break the phone, and you are betting you will. They win most of the time, or they wouldn't be offering this insurance.
SquareTrade covers smartphones for $6 per month with a $50 deductible if your claim is damage related. No deductible for other claims.
Me, I use Amex card to buy my phone. I get double the warranty and 90 days accident coverage. Oh, and cash back too. Good enough for me.

uberamd said:
Its called the Geek Squad Black Tie Protection Plan!
Its only $10 a month and provides unlimited replacements for your device if it is damaged due to dropping it, water, etc. Now thats one heck of a case and you can't even feel it when its on the phone!
But seriously, I usually put cases on my phones because I am worried about damage. But for $10 a month (the cost of 2 drinks at a coffee house) you can stop worrying about getting a case for your device and just use it as the companies intended: naked. This was an offer I just couldn't pass up.
Has anyone else gotten the protection plan from Best Buy?
On a side note, when I was picking my device up from Best Buy the sales person said "What, you want me to price match AT&T? OK!" I didn't even ask him but he just said that and did it for me anyway, saving me $30! Usually the people at Best Buy are annoying crabby stuck-up brats but this guy was very helpful and saved me some cash.
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Click to collapse
You coulda saved more cash if you had to pricematch walmart. I got mine for 100 and some change.

$240 instead of $20... Makes sense to me!

TexUs said:
$240 instead of $20... Makes sense to me!
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Lets see, a $20 case makes your phone larger, doesn't give it 100% protection against dropping it, or damaging it with water. Or for $10 a month (which I can cancel at any time) I can get protection from dropping my device, spilling water on it, or "accidentally" throwing it under a car to get it replaced due to bricking the device. Hm, seems like my $120 a year (which is nothing if you think about it being as it is paid at $10 a month) goes a lot further than your $20 case which *may* protect your device from damage while at the same time adding bulk and not really being a guarantee.
Yeah, I'll take my $10 a month insurance. Did you cancel your car insurance and instead just cover it with a thick foam too?
BTW, I'm still annoyed you never answered me in that previous thread about how much of an iFanboy I am

alphadog00 said:
True, and the BestBuy deal is not much better. $10 per month for 2 years is is $240. The only reason these insurance plans are worth it at all, is because you can't go buy a new one at the subsidized price again - not until about month 18. And at month 18 you can get anything you want for $200.
It is gambling - they are betting you won't break the phone, and you are betting you will. They win most of the time, or they wouldn't be offering this insurance.
SquareTrade covers smartphones for $6 per month with a $50 deductible if your claim is damage related. No deductible for other claims.
Me, I use Amex card to buy my phone. I get double the warranty and 90 days accident coverage. Oh, and cash back too. Good enough for me.
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With the Best Buy plan you pay $10 a month, no deductible, and cancel at any time. So I could destroy the device in 3 months and get it replaced and in the end it will cost me $30. I can also then cancel my contract with them. Seems like a $30 well spent when you consider that this device is $500 out of contract.

Did you buy the AT&T insurance with your phone?

It's my last day to enroll in insurance for my Captivate.
How many of you have it on your phones? If something breaks and you do wind up making a claim, did you get a new phone or refurb?
I need to make a choice quickly and I'm leaning towards NOT getting it simply because at $5/mo and a $125 deductable, I think there are (or at least will be) better deals online for replacement and if it happens, I think I'd rather apply that towards a NEW phone.
Opinions?

I didn't enrol.

I got it. $5 isn't that big a deal. And a new phone for $125 ain't bad either. I've found that the att deductible goes down the older the phone gets.
Sent from my SAMSUNG-SGH-I897 using Tapatalk

I bought it at Best Buy, got their insurance.

I also pay the $5/mo, but I mainly got it because I was about to take a trip out of the country. I'll probably drop it after another month or 2

Do they give you a new phone for the $125 deductible or a refurb?

I didnt nor have I every paid for insurance on my phones. My wife got it for her iphone, but that was her doing.

Not enrolled here but I never buy extended warranties either. My philosophy is that if it lasts through whatever warranty they give me then I got enough use out of it and it was probably my fault it broke. Although I would recommend http://www.squaretrade.com/ if you need an extended warranty.

I have the insurance, I plan on sometime dropping my phone and saying it broke and get a newer phone...
When something good comes out first

comdei said:
I have the insurance, I plan on sometime dropping my phone and saying it broke and get a newer phone...
When something good comes out first
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They replace it with a Captivate...

qwertyaas said:
They replace it with a Captivate...
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I talked to them and they said you can choose to put the balance towards another phone ^.^

It's a scam.
Unless you are the worlds most clumsy person.
Sent from my Captivate using XDA Premium.

I think I may just forget about the insurance.
I really hate the idea of insurance in general - One one hand, it's there if you need it, but on the other, you're paying LOTS of money for the chance something happens, and even if it does, you've still got a damn deductible. Makes me sick to think how much money I've wasted over the years on things like car insurance, never having had an accident - By the time I do need the insurance, I'm sure I will have pissed away enough money to have bought 3-4 new cars... Bad analogy considering the risk when driving, I know; but still.
Ugh...
As for the Cappy, it seems like AT&T wants customer retention so bad that they'll always get you into a contract renewal to get a new phone - somehow.
[end]Rant[/end]

Dante04SRT said:
I think I may just forget about the insurance.
I really hate the idea of insurance in general - One one hand, it's there if you need it, but on the other, you're paying LOTS of money for the chance something happens, and even if it does, you've still got a damn deductible. Makes me sick to think how much money I've wasted over the years on things like car insurance, never having had an accident - By the time I do need the insurance, I'm sure I will have pissed away enough money to have bought 3-4 new cars... Bad analogy considering the risk when driving, I know; but still.
Ugh...
As for the Cappy, it seems like AT&T wants customer retention so bad that they'll always get you into a contract renewal to get a new phone - somehow.
[end]Rant[/end]
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Car insurance is not just for your benefit. The part that is forced onto you in every circumstance is liability insurance and that protects other people and their property from you. When you have a loan out on a car, the forced collision and comprehensive coverage protects the bank from you totaling or damaging their collateral.
If you own your car outright, you can choose not to carry the coverage that would fix your car for you.

z28james said:
Car insurance is not just for your benefit. The part that is forced onto you in every circumstance is liability insurance and that protects other people and their property from you. When you have a loan out on a car, the forced collision and comprehensive coverage protects the bank from you totaling or damaging their collateral.
If you own your car outright, you can choose not to carry the coverage that would fix your car for you.
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I am well aware how car insurance works. It's just one of those things that really sucks that you have to pay.

Dante04SRT said:
I am well aware how car insurance works. It's just one of those things that really sucks that you have to pay.
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Unless you are getting scammed, you can pay full coverage for forty years here and not cover the replacement cost of a vehicle. Auto insurance is one that is well worth the cost, not to mention the medical costs that are the result of an accident. But back to the question at hand....extended warranties, or phone insurance in this case, are indeed high margin services which is why even walmart has begun bugging you every time you check out.

$125.00!!!!
Wait a sec. When did it go from $50.00 to $125.00?? Where was i for that?
As for weather you get a referbed or new. When i was replacing my backflip i told them i was tired of dealing with crap and i wanted a new phone sent not a referbed. they sent a new one no problems.

MagillaGorillaX said:
Wait a sec. When did it go from $50.00 to $125.00?? Where was i for that?
As for weather you get a referbed or new. When i was replacing my backflip i told them i was tired of dealing with crap and i wanted a new phone sent not a referbed. they sent a new one no problems.
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The captivate has always been a tier 2 phone so the.deductible is $125. Tier 2 used to be 200 then dropped to 150. As for the comment about the older the phone gets the cheaper the deductible is and I van say on some phones that is not the case. When I was running a blackberry bold 9000 it is still considered a tier2 phone and it is a 3 year old phone and I refused to pay 200, 150 or even 125 for that phone. I waited until my upgrade and got my captivate on launch day.
Hth
Charlie
Sent from my GT-I9000 using Tapatalk

I opted for AT&T insurance instead of Squaretrade because AT&T covers theft. I have Squaretrade on all my kids' electronics (iPods, DSi's) to cover the accidental damage.

Well, I decided to wing it and not sign up for the coverage. I'll just have to keep my fingers crossed. I wound up getting my Cappy w/ 2 yr agreement for $59.99 (price match!) and can't see paying even the 3% per month of what the std $149 2yr agreement price was (plus then the $125 for a claim).
I do worry about theft, but I'm so strict about letting this thing out of my sight, I'm not too worried about it.

Word to the wise....

So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.

I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App

Nicgraner said:
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
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Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.

dubie76 said:
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
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dont you just hate when that happens? its happened to me a couple of times, but thankfully my phones at the time were crap so it didnt matter that much to me. but yeah Im glad phones with water damage are covered now, or youd be out around $400 for a brand new phone

Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.

ryumo said:
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
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What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!

anthonya1g said:
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
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Thats what im thinking! Phones are always replaceable, data is not.

Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App

getrdy said:
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
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Cuz I am not elidgable for an upgrade until next year and dont have $550 to fork out for the Sensation. I would love to get it, but thats way too much out of pocket for a phone.

Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.

Orical said:
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
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Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App

eqjunkie829 said:
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
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I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.

dubie76 said:
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
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I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App

We have a pool at our house, for the most part phones stay well away from the water...but accidents have happened. When we went to seaworld last summer, there were people who were vacuum sealing phones in clear plastic which is a great idea...headed to Walmart and bought the sealer and a pack of small bags...works great for days that we know we will be out there all day. I can even punch a hole through the sealed part at the top and put my phone on a lanyard to wear around my neck
Sent from my demonSPEED Glacier using XDA Premium App

eqjunkie829 said:
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
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Strange to hear that. Its cool if thats what you do, but the referbs that come from them are certified referbs and have a 6 month warranty. They even cover stolen or lost cell phones. My personal choice has always been to get the insurance. $130 for a like new to me is better than $200 plus for a like new used from someone. jmo
You also mentioned "IF". Thats what insrance is all about the "IF" siutation. I do know that the insuance companies make millions on us because the "IF" usually never happens, but that's life I guess.

Actually it's a known fact, they list it in their disclaimer when you pay for insurance they have to tell you what the terms of service are. It clearly states if damage to any device is a result of the user then you are solely at fault and no claim will be entertained by said warranty, if the device is either stolen or lost under said claim then the deductible will apply and a replacement will be issued over the contract term not to exceed more than 2 times over a calender year.
They basically tell you to not bother if the screen is cracked or the buttons pop off but if it's lost or stolen then give us a call.
I actually dropped my last phone in the water while working on a side job and when I called the customer service person said "Ohh so you lost the phone, we'll send you out a new one then" AFTER I told him what happened.
Their well aware of what happens and mistakes get made but why pay for a service if it's not working for you. I didn't scam anyone nor did I offer any information that wasn't offered to me direct from T-Mobile, I paid my $40.00 dollars and had my phone back in 3 days (My Touch 4G). It's better than paying for the phone out right or second hand.
For those whom think I'm some thief or a scam junky just don't read the suggestion, keep paying top dollar for services you never use and we'll be cool I really don't care either way but for those whom live in the real world and know every penny counts take my advice and keep your investment, what's funny about "those with negative responses to my suggestion" is here you are on a site that's main goal is to develop solutions for software issues not provided by your carrier and freedom of use and the right to use what you pay for on all devices posted here ( Will Void Your Warranty threw your Provider for Using!) has something to say about it.
I love the site and would never have anything bad to say about it, I believe all of the dev's and site staff have a good thing going here and hopefully everyone can learn from all of it as you should, people need to take a bigger step and learn how to do for them selves and others instead of just being sheep and this site supports that.

dubie76 said:
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
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Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.

Phateless said:
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
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Thanks for the recommendation but there was no hope for it. It was swimming for 45 minutes at least. Plus I called for replacement right when I found out. I want a fully functioning phone, not one brought back from dearh.....LOL

I hear you there, you know some where down the line it will just give you problems anyways and my phone is everything as far as work goes and knowing where I need to be every day matters when your a tech.
I don't mind taking a risk when the over all out come means I benefit more down the line and being able to fix my own equipment means I make more money later so making sure everything I have works properly is key not only for myself but also my customers.

Cracked screen

Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?

Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App

Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.

How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a

I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.

Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.

So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium

I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!

Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
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Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.

People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
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Sent from my LG-P999 using XDA App

Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.

Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
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LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.

Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.

Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
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If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.

Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
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Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk

JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
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Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?

lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
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In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
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After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.

JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
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Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
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Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk

The "insurance" at Best Buy is changing 9/1/13

I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 monthly charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.

Kenpachi 91 said:
I figured I place this tidbit of information here since I have a galaxy s4, but this will apply to other smartphones as well. For those who invest in insurance for their phones, it is changing at Best Buy. Currently, the Geek Squad Protection is a $10 month charge for Android/Windows/Blackberry ($15 for iPhones), no deductible, unlimited claims for two years, and it does not cover lost or stolen. Starting on 9/1/13 (Im 99% sure that's the date, which is around the corner lol) it will be $10 for smartphones (Android/Windows/BlackBerry/iPhones), $150 deductible, 3 claims for 24 months, and it will not cover lost or stolen.
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Too many idiots bricking their phones and bringing them in for exchange / repair. Sure, occasionally there are legitimate claims, but with the release of MF3 and the people that are too lazy to read and learn, the number of claims is most likely going through the roof. If it continues, square trade will be the next to change their terms. It's bad when people with legitimate claims have to be hassled by AT&T, Samsung, Best buy, etc...just because people are committing fraud so frequently.
To be fair, when MF3 was first pushed and people knew nothing about it, it was reasonable to expect some problems. However, the learning curve has been over for some time now and the excuses are done. If someone bricks with MF3 now (and they are not a DEV trying to make something happen to help everyone) there is absolutely no excuse. Developers bricking their phones working on unlocked bootloader exploits / methods might make up 1% of total claims. Legitimate claims might make up another 10%. The rest are people that are bricking their devices and then expecting insurance to pay for their ignorance. So thank you lazy idiots for making insurance more expensive for the rest of us.

I knew the unlimited claims was going to hurt them down the line. I have the 2 year outright protection since I get a discount. So I will still have the unlimited claims (which I will probably never use). However it does suck for those who truly need it though.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app

eh I may just cancel mine then, but still kinda worth it for $10/mo.......
sent from my Galaxy S4 using Tapatalk 4

scott_0 said:
eh I may just cancel mine then, but still kinda worth it for $10/mo.......
sent from my Galaxy S4 using Tapatalk 4
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I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app

Kenpachi 91 said:
I shouldve said this in the original post. For those who have Best Buy's insurance as of 8/31/13 and before, you are unaffected. You still have the $0 deductible and unlimited claims.
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
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haha that's great news! thanks for the info
sent from my Galaxy S4 using Tapatalk 4

Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!

skandranon314 said:
Bought 2 new Galaxy S 4 the day before this went into effect.
Only by luck did I hear about it in time. Was going to hold off for a few more weeks on the purchase. So glad I didn't!
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Yeah good thing you didn't. I knew it was changing for a while, but I didn't get the exact details until much later
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app

It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.

ricktat said:
It also looks like the $9.99 plan doesn't cover drops even with the $150 deductable.
You have to pay the $200 up front to get this coverage.
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It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app

Kenpachi 91 said:
It covers accidentals. The $10 monthly charge and the $200 upfront cover the same thing. It's just that paying upfront saves you $40 in the long run...
Sent from my Galaxy S4 (Bonestock v1.1.3) using xda-developers app
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What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.

ricktat said:
What's the difference in the standard and advanced plan? Best buy only lets you pick monthly or upfront.
http://www.geeksquad.com/protection-plans/geek-squad-protection/mobile-phones.aspx#_tab1
This is my favorite. It's got to be a little broke I guess.
What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
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Click to collapse
Interesting. I'll ask my manager about this. Since our emails didn't mention anything about standard and advanced plans. I'll have more info later tonight.
Edit:
So that page did catch my manager off guard. We looked at the email that he received and that doesn't really match up. The one on the website is referring to prepaid devices according to my manager, not contract.

Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.

bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!

bigough13 said:
Best buy didn't honor my insurance today. They are a total scam. I mean I haven't posted in this forum for a looooong time and I was compelled to write here. I spent 2 hours arguing with the manager, and all they would do for me is knock $50 off an upgraded phone. The guy I originally was working with finally told me that: if the phone is broken beyond repair... they will NOT honor the insurance. Only minor defects e.g. cracked screen, broken power button, broken camera (repairable stuff) is covered. Please save your $15 a month... I'll never spend another dime in a best buy store again.
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Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.

scott14719 said:
Do you have it in writing that they will fix /replace/ repair (whatever you are trying to do) a phone that is "broken beyond repair"? And did you satisfy the terms of the contract? If so, contact their corporate office about the issue.
Click to expand...
Click to collapse
I have the geek squad pamphlet right next to me and it says "accidental damage from handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud not covered". The way I read <<that is it covers accidental drops regardless of severity of damage.
I guess I didn't mention how it happened to you guys. Girlfriends kid was sticking the phone out the window to get a better signal while I was driving, I told him to bring it in and he dropped it out of a moving vehicle. It was an accident, however I guess in the truest sense of the term it wasn't (at the time) "normal use of the product". However that doesn't even matter. The representative said "I'll put another story that will sound better" (whatever that means). The manager came over, took a photo of my phone and sent it to her boss. She came back later and said it won't be covered.
The way the manager made it sound was that the insurance company they are sending it to would not pay for it and would send it back to them as denied. I already made a thread on the best buy forums. I will be contacting corporate, I will even find the email of the CEO and send him an email too if it comes down to it. I've done it before with other companies and have no qualms about doing it again.
skandranon314 said:
What?!? I have taken no less than 8 different phones in that were clearly broken behold repair over the past few years. In fact that was one of the major selling points in the old days. I would go to a different best buy and try again, and again till one takes it. That is BS~!
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Click to collapse
Yes I agree. I was a champion for Best Buy. I would always tell people "why'd you buy your phone from X? If you buy it from Best Buy, they phone is covered in almost all situations". I've used them before on my iphone 4 and it was also smashed, and I never had a problem. The next closest best buy is about 1 hour away. I'm also going to call the Geek Squad tomorrow and see what they say.
If all else fails, AT&T is offering a $250 upgrade addition for the 5S. So instead of spending $700+ on a new phone it is $199+250= $450.
---------- Post added at 09:26 PM ---------- Previous post was at 09:07 PM ----------
I had no intention of giving that phone up. The phone's camera was shot (purple blotches on the photos), the power button was broken but, I was running 6.1 jailbroken! I have no interest in owning an un-jailbroken iphone. I was willing to deal with the failing hardware issues to retain my jailbreak and keep the insurance for a catastrophic event. Now the way it looks, not only will I be running an un-jailbroken iphone while waiting for envasi0n to release a jailbreak, but I will be coming out of pocket $450 minimum (not counting the $360ish I spent on "insurance" premiums). Double whammy on my end.
I'm sorry to vent but I am furious!! The customer service rep also told me that they insurance is changing to a $150 deductible with new cellphone sales.
Best Buy Geek Squad Protection: $9.99 / month or $199.98 / 2 years. Covers drops, water damage, and other malfunctions. Deductible: $150. Repairs existing handset if possible, if not, replaces with refurbished or new handset of same or like model. (Note: the deductibles were added and pricing changed as of Sept. 1st, 2013 - non-deductible coverage for new customers is no longer available).
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If you read my update.... forget it. Best Buy screwed me the F over!!

There is now a $7 GSP plan. This basically excludes handling of manufacturer claims, no charger, or battery replacement. The $150 deductible and 3 claims still apply