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Can non-HTC supported ROM suddenly ruin mainboard?

Hello. I'll apologize in advance for being technologically challenged. I bought an AT &T Tilt (HTC 8925) on Ebay almost a year ago and it worked fine for months. About a month or so ago, I started to get the message "no service" when I knew I was in an area of very good AT&T service. Within a day, I started to get the message "no sim" so I tried the sim in my husband's phone and it wouldn't work there either. So, I assumed the whole incident was due to a dying sim. I got a new sim and the phone worked great for about a couple of months. Then, last week, I started gettng the "no service" message again. This time, I sent the phone to HTC repair since they said they'd diagnose for free. They called me to tell me that the problem is I had a non-HTC supported ROM which ruined my main board and they could fix it for nearly $400. They say even though the phone is under warranty, the non-suppported ROM voids my warranty. They said the ROM was for a TYTNII and not 8925 and so it was just incompatible. Are they taking advantage of me becasue I don't know any better? I bought the phone specifically because it was unlocked and have never had a problem buying an unlocked phone online before. Do you think the person who unlocked the phone to sell it to me could have used the wrong ROM and it slowly damaged my phone or is that just nonsense? Any help would be greatly appreciated.

have you tried to reflash it?

Get the phone back
Hi
I think that the HTC policy is unfair in practice but in theory they are right. There could be issues to do with charging and temperature which could, in theory, affect a conneciton to the mainboard. If HTC are willing to send you the phone back in the same condition as you sent it to them without charging you I would take this option and flash the "correct" ROM to the device to see if this makes any difference to the problem. The correct ROM would be an update from AT&T for the Tilt. The other thing is to get a second opinion from an independent phone engineer if you can find one. It may not actually need a new mainboard but a new SIM card holder. It would be difficult to say that the incorrect ROM would affect a SIM card holder, so HTC wouldn't diagnose the problem in that way.
Hope that helps.
andrew-in-woking

Andrew,
When you mentioned charging and overheating, I did have to replace my battery as well, it just wouldn't hold a charge anymore. I wonder if you're on to something. I did ask them to send the phone back to me so I should have it in a few days. The other reply I got to my question suggested "reflashing". I really don't know much at all about all of this. Is there a link to how to flash it? I did update the ROM based on a suggestion from HTC using the link on thier website. Before I mailed the phone to them, they thought I might have a radio problem so they suggested the ROM update. I did the update for the tytnII. My phone doesn't have any AT&T software on it, it looks just like the TYNT II photo on the HTC website. Based on that, what would you suggest I "flash" and do you happen to have a link to step by step instructions?

from that it sounds like htc told you to flash a kaiser rom the a TILT phone

<URGENT> Rooted Handset Repair Issue!

Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.

i heard that if u unlock bootloader using xtc clip is a perm unlocked... correct me if i'm wrong.

If you had s-off then they can tell as chances are they only sell the s-on version. Only thing is if you have already contacted them about it then that fact they found it rooted means its on your account notes so you have no chance new unfortunately. The only way would be a chargeable repair. Insurance wouldn't cover it because its a manufacturing fault in most cases but I'd check that if you have it.

TechMayhem said:
Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
Click to expand...
Click to collapse
what about your sdcard slot?
mine is threwing out cards lager then 8gb from time to time (so a continously usage isn't possible) then card has to be reinserted - to bad battery has to be pulled out for this -

[Q] AT&T - Help Bad Situation

If anyone has a good relationship with anyone in management at at&t ... warranty dept ideally..... can you please pm me .... i need help.....
long story but in a nut shell i had a warranty claim involving charging port on my phone and it got misdelivered by post office .... second phone came and i was late returning it because it was lost in the return envelope somewhere... well they charged my account for $2000 dollars!!!
A representative of the warranty dept took over the case and we were doing great.... i assured her the phone had been recovered and was in
the mail. She took the situation by the horns and went to management and smoothed everything out.... until yesterday that is.... first- she told me to do nothing i.e. pay anything on my bill, until she got back in touch with me .... she cautioned this could take several weeks but that the charges applied to my account were serious and needed to be resolved before anything else transpires on the account... well yesterday tried to log onto
my at&t and check status and was still locked out so I placed a call to inquire..... get this .... its weird ... and i see why they would feel this way....
but while i'm on the phone i get a call from a young kid with latino or spanish accent indicating that he was terribly sorry but about two months ago
he received a package for me in the mail and it was a phone.... I was like theres the missing phone right.... well i told him i was on the way and
about ninety miles later and couple hours of trying to decipher his location I found him and recovered the device.... refurbished white one xl with 1.85 1.09 hboot... so i called back to try and locate my lady helping me and got customer service so i told them what had just transpired and i needed to be transferred to that dept... well she would only say that i needed to return the phone to closest location immediately...so i hung up...
got distracted as usual trying to run two businesses and buy another.... just four kids four dogs and a cat on a rainy day and it didnt happen...but i felt i needed to communicate with warranty dept... so anyway i woke up yesterday and my phone is cut off ....now this is not good for me trying to deal with banks for funding on a new business venture and kids and all. So infuriated i proceed to the local store with there phone and after a two hour ordeal with local manager and his support system we come up with i need to return the phone and sometime on or around the 1-17-13 everything will clear out and i can restore my service... well i blew up and told them to just close my accounts.. that was not acceptable...
Anyway the deal is although there way too expensive (my bill is never less than $250 , there still in my experience hands down the best...at least in this area.... and until now every issue i have they more than handle the situation... But i dont appreciate being treated like a criminal stealing a phone when i got up and went out of my way to recover there device. I had no responsibility to this device and had been cleared a month ago by the warranty dept who had confirmed by tracing the device that i never received it..... I also really dont appreciate my phone being turned off on a moments notice when i have done nothing but what i was instructed to do by there management.....
so im at a huge loss today on what to do ....
1- flash both devices to Straight Talk...?
2- send device back? and wait a week to be exhonerated of these charges and restored?
3- call attorney general and file complaint? hire lawyer with money i dont have?
4- do i have rights ? no rights?
I'm really getting sick of big corporations just steam rolling over the little guy.....ive already had a debacle earlier this year with sprint/google nexus that has all but put me out of business... and mother google is becoming the worst ally of a small biz owner ive ever seen ....between adwords and adsense....and there phone i'm in tight spot.....
any help or advice would be greatly appreciated........
Joe Adams

well first off team one X is a GSM device therefore it cannot be flashed however you can obtain an unlock code so you can use a straight talk sim card. Or you could even buy an AT&T compatible SIM from straight talk which does not require an unlock code. Secondly I would talk to supervisor or a store Manager and see if they can help you and your situation.
But whatever you choose best of luck to you on a second note if you get a straight talk sim you know you may get the error mm 6 device not authorized in which case means AT&T has your device on the lost or stolen blacklist
Sent from my HTC One X using xda app-developers app

thanks
yea well im sending back one of the devices.... so hopefully they wont do that to the other one... im unlocked and rooted on one and about to unlock and root the other one and going to nearest straight talk... i cant go without a phone .... F atat
FragmentedLogik said:
well first off team one X is a GSM device therefore it cannot be flashed however you can obtain an unlock code so you can use a straight talk sim card. Or you could even buy an AT&T compatible SIM from straight talk which does not require an unlock code. Secondly I would talk to supervisor or a store Manager and see if they can help you and your situation.
But whatever you choose best of luck to you on a second note if you get a straight talk sim you know you may get the error mm 6 device not authorized in which case means AT&T has your device on the lost or stolen blacklist
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse

AT&T are a bunch of thieves. Can't wait to leave myself! You might want to speak with your attorney.
Sent from my HTC One X using xda app-developers app

1homeboi said:
yea well im sending back one of the devices.... so hopefully they wont do that to the other one... im unlocked and rooted on one and about to unlock and root the other one and going to nearest straight talk... i cant go without a phone .... F atat
Click to expand...
Click to collapse
if you want to go to straight talk check out their website for GSM BYOP (Bring Your Own Phone) @ straighttalksim.com and make sure you choose the AT&T Compatible SIM, You get the same coverage because it uses att towers, for a fraction of the price, however i dont know if they offer LTE yet or not so you may want to do some research on different APN Configurations and what not.
A Word about Unlocked just remember that the bootloader unlock and a Network Unlock are 2 different things, where you need the bootloader unlock to be able to use custom roms, firmware, and radios. You will need a network unlock to be able to use the device on another network that does not operate on att towers, some examples are T-Mobile, SIMple Mobile, Vodaphone, etc, etc

Suggestions for Unlocking problem

Hello All,
Recently got an ATT branded 8X and so far, with a few minor issues, I love it. That said, I have a bit of a problem with unlocking. I purchased an unlock code from *htcsimunlock.com and then inserted my TMO UK sim. Phone booted up and then it asked me for the unlcock code. I enter it and it comes back as a sim error. I tried this with a TMO US sim too and had the same result. The company will not return my emails either so I am not getting much luck on that end either (buyer beware).
So, I thought I would come to the one place I always seem to get answers, whether I like them or not :crying:
Ideas please? Cheers.

mobi said:
Hello All,
Recently got an ATT branded 8X and so far, with a few minor issues, I love it. That said, I have a bit of a problem with unlocking. I purchased an unlock code from *htcsimunlock.com and then inserted my TMO UK sim. Phone booted up and then it asked me for the unlcock code. I enter it and it comes back as a sim error. I tried this with a TMO US sim too and had the same result. The company will not return my emails either so I am not getting much luck on that end either (buyer beware).
So, I thought I would come to the one place I always seem to get answers, whether I like them or not :crying:
Ideas please? Cheers.
Click to expand...
Click to collapse
Unfortunately, they sent you the wrong unlock code. The code is associated with the IMEI of the phone, not the SIM card.
Keep trying to contact them.

drtolson said:
Unfortunately, they sent you the wrong unlock code. The code is associated with the IMEI of the phone, not the SIM card.
Keep trying to contact them.
Click to expand...
Click to collapse
Thanks drtolson. I realize that the the IMEI is the basis for the CU. My problem is after it asks me for the unlock, I get an invalid sim error message. I think you may have misundertood my question.
I have tried repeatedly to contact them but they just ignore me. Not cool I know but thats the fact of it.
The only thing thats related here is the fact that both sim's have been TMO. I can't imagine it being an issue and it has not been with all the phones I've unlcoked before... I'm stumped.

The reason that you are getting the invalid sim error message is because the unlock is not working, then it detects that the sim is not an AT&T sim and says that it is invalid. You need to get the right unlock code. And get a refund for the wrong one that they provided you.

Never use any imei unlocking services!
99% of operators lock the phones by themselves due to a huge leakage at the manufacturer's side.
So i, as an unlocking expert for last 20 years, advise you all guys NOT to use any IMEI based services.
Most of the unlocking websites are offering a wide range of unlocking services based on your IMEI number, but for last 3 years, the amount of successful unlocks via IMEI is greatly dropped down to 1%. So if you got your phone unlocked by IMEI today it does not mean that the next phone will also be unlocked.
Moreover - nobody will return you the money before they earn enough, most of them are buying the codes same way you do but in bulk and before they get enough to cover what they have spent to get it - no returns Sometimes no returns at all.
It's a huge cheating and a gamble. The feedbacks they leave on their websites are written by themselves. And there are lot of tricks you guys don't know.
So just DON"T USE IT!
Use online unlocking solutions where you can see what is happening and for sure there is a person behind the unlocking software, so at least you have a chance to return your money.
Spread it.
Regards

Certainly seems like I'm the victim of a scam here. Now I have to decide if the $15+/- I've paid is woth all the aggrevation and time of a charge back. I hate being rooted if you know what I mean...
I've tried to contact these guys three more times since this post all to no avail. Please guys, keep this in mind if you're looking for an unlock. Don't use w.htcsimunlock.com/.
Perhaps we should have a sticky of unlock guys we know to be legit. What about you maxrfon? You have any way to unlock an 8X?
maxrfon said:
99% of operators lock the phones by themselves due to a huge leakage at the manufacturer's side.
So i, as an unlocking expert for last 20 years, advise you all guys NOT to use any IMEI based services.
Most of the unlocking websites are offering a wide range of unlocking services based on your IMEI number, but for last 3 years, the amount of successful unlocks via IMEI is greatly dropped down to 1%. So if you got your phone unlocked by IMEI today it does not mean that the next phone will also be unlocked.
Moreover - nobody will return you the money before they earn enough, most of them are buying the codes same way you do but in bulk and before they get enough to cover what they have spent to get it - no returns Sometimes no returns at all.
It's a huge cheating and a gamble. The feedbacks they leave on their websites are written by themselves. And there are lot of tricks you guys don't know.
So just DON"T USE IT!
Use online unlocking solutions where you can see what is happening and for sure there is a person behind the unlocking software, so at least you have a chance to return your money.
Spread it.
Regards
Click to expand...
Click to collapse

mobi said:
Hello All,
Recently got an ATT branded 8X and so far, with a few minor issues, I love it. That said, I have a bit of a problem with unlocking. I purchased an unlock code from *htcsimunlock.com and then inserted my TMO UK sim. Phone booted up and then it asked me for the unlcock code. I enter it and it comes back as a sim error. I tried this with a TMO US sim too and had the same result. The company will not return my emails either so I am not getting much luck on that end either (buyer beware).
So, I thought I would come to the one place I always seem to get answers, whether I like them or not :crying:
Ideas please? Cheers.
Click to expand...
Click to collapse
I use www(dot)cellunlocker.net. My carriers is Rogers Canada, currently using Virgin Mobile (Acquire by Bell) unlock successful.
Hope this help you.

maxrfon said:
99% of operators lock the phones by themselves due to a huge leakage at the manufacturer's side.
So i, as an unlocking expert for last 20 years, advise you all guys NOT to use any IMEI based services.
Most of the unlocking websites are offering a wide range of unlocking services based on your IMEI number, but for last 3 years, the amount of successful unlocks via IMEI is greatly dropped down to 1%. So if you got your phone unlocked by IMEI today it does not mean that the next phone will also be unlocked.
Moreover - nobody will return you the money before they earn enough, most of them are buying the codes same way you do but in bulk and before they get enough to cover what they have spent to get it - no returns Sometimes no returns at all.
It's a huge cheating and a gamble. The feedbacks they leave on their websites are written by themselves. And there are lot of tricks you guys don't know.
So just DON"T USE IT!
Use online unlocking solutions where you can see what is happening and for sure there is a person behind the unlocking software, so at least you have a chance to return your money.
Spread it.
Regards
Click to expand...
Click to collapse
The chance to get the right code is based on the professionality of the service you use... a good service offers you fully refund if you send in Video with the missing functionality of the code.
There are a lot of cheaters on the customer-side too...

Also got scamed by *htcsimunlock.com , but i have called my bank, their money gateway and posted a complain. I hope they dont get the money, because its only reserved. Shame..

Loshme said:
Also got scamed by *htcsimunlock.com , but i have called my bank, their money gateway and posted a complain. I hope they dont get the money, because its only reserved. Shame..
Click to expand...
Click to collapse
You know, now I'm not so sure... I also had a Lumia 900 and the battery went. ATT replaced it with a refurb and since my original phone was already unlocked by them they gave me the unlock code for that one too. I could never get it to work so I got on the phone with customer service. They took me through the steps and they could not get it either. They sent me another one again, warranty replacement and gave me an unlock code for that too. That didnt work.
Today I read this post on the Lumia forum; http://forum.xda-developers.com/showthread.php?t=2056808 I tried it and it worked. It unlocked my Lumia. I think I'll try the 8X tonight and see. If it does get unlocked, I'll let you know.
I have nothing to lose by doing this now.

mobi said:
You know, now I'm not so sure... I also had a Lumia 900 and the battery went. ATT replaced it with a refurb and since my original phone was already unlocked by them they gave me the unlock code for that one too. I could never get it to work so I got on the phone with customer service. They took me through the steps and they could not get it either. They sent me another one again, warranty replacement and gave me an unlock code for that too. That didnt work.
Today I read this post on the Lumia forum; http://forum.xda-developers.com/showthread.php?t=2056808 I tried it and it worked. It unlocked my Lumia. I think I'll try the 8X tonight and see. If it does get unlocked, I'll let you know.
I have nothing to lose by doing this now.
Click to expand...
Click to collapse
I have tried this now, and nothing, asked for puk code.. I will try it again, with another card.

Loshme said:
I have tried this now, and nothing, asked for puk code.. I will try it again, with another card.
Click to expand...
Click to collapse
Yep. Same thing here Loshme. Didn't work so now I'm pretty positive I got a bum code. Buyer beware!

mobi said:
Yep. Same thing here Loshme. Didn't work so now I'm pretty positive I got a bum code. Buyer beware!
Click to expand...
Click to collapse
Should I say that I have bought another code at different site, and still no go! I think that some providers changed unlocking codes for our devices.

US Mate 9 Blocked for use in the US?

Hello,
4 months ago I purchased a new Mate 9 from Bestbuy I have been using it off and on since then with no issues. I love the device, but had a very strange problem come up the other day.
I had switched to another smart phone, activated it and used it for a bit (vintage Amazon Fire Phone, just wanted to try it out) and when I put my SIM card back into my Mate 9 it wouldn't connect to the T-Mobile network.
I tried resetting the device and chatted with T-Mobile about the issue. They reprovisioned my SIM card but it still wouldn't work (although it would work in my Fire Phone). Finally the T-Mobile rep asked for my IMEI, and when he checked it he said it was "on the US blacklist", and couldn't be used in the United States. Obviously I was very confused by this, considering I was using it just hours before and personally did not report the device lost or stolen.
The T-Mobile rep went on to explain that because it wasn't a T-Mobile block, they could not unblock the device, and that I should contact the manufacturer. So I did.
After about an hour on the phone with Huawei, they setup an RMA to have the device repaired at their service center. They say they can unblock the device for me, and I'm hoping they are correct (or else I have a $600 paperweight more or less). I'm going to be without the phone for 10-15 days while they unblock the IMEI. Luckily I still have my Honor 8 to fall back on.
My question is, have any of you ever heard of something like this happening? I don't understand how this could happen. Obviously the phone is not stolen. I'm not sure how someone else could block the IMEI.
Any insight is much appreciated!
Thanks!

what?...
That sucks. I hope this is an isolated issue. I also use my Mate 9 on T-Mobile and just checked my IMEI numbers on swappa, both came out clear.

dustinbleh said:
Hello,
4 months ago I purchased a new Mate 9 from Bestbuy I have been using it off and on since then with no issues. I love the device, but had a very strange problem come up the other day.
I had switched to another smart phone, activated it and used it for a bit (vintage Amazon Fire Phone, just wanted to try it out) and when I put my SIM card back into my Mate 9 it wouldn't connect to the T-Mobile network.
I tried resetting the device and chatted with T-Mobile about the issue. They reprovisioned my SIM card but it still wouldn't work (although it would work in my Fire Phone). Finally the T-Mobile rep asked for my IMEI, and when he checked it he said it was "on the US blacklist", and couldn't be used in the United States. Obviously I was very confused by this, considering I was using it just hours before and personally did not report the device lost or stolen.
The T-Mobile rep went on to explain that because it wasn't a T-Mobile block, they could not unblock the device, and that I should contact the manufacturer. So I did.
After about an hour on the phone with Huawei, they setup an RMA to have the device repaired at their service center. They say they can unblock the device for me, and I'm hoping they are correct (or else I have a $600 paperweight more or less). I'm going to be without the phone for 10-15 days while they unblock the IMEI. Luckily I still have my Honor 8 to fall back on.
My question is, have any of you ever heard of something like this happening? I don't understand how this could happen. Obviously the phone is not stolen. I'm not sure how someone else could block the IMEI.
Any insight is much appreciated!
Thanks!
Click to expand...
Click to collapse
here is a scenario for u...Yes you bought it from Best buy legit, but the best buy rep is a scoundrel, and stole your clean fresh IMEI for 1 of his other phones he bought off a website. that other phone he bought was a blacklisted device too..so basically he could have stolen your valid IMEI, and used it for his bad IMEI phone. employees are people too and are subject to criminal actions.
Sent from my MHA-L29 using Tapatalk

djnikkofb said:
here is a scenario for u...Yes you bought it from Best buy legit, but the best buy rep is a scoundrel, and stole your clean fresh IMEI for 1 of his other phones he bought off a website. that other phone he bought was a blacklisted device too..so basically he could have stolen your valid IMEI, and used it for his bad IMEI phone. employees are people too and are subject to criminal actions.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
Wow, hadn't even thought about that. I'm a little ignorant I guess, I didn't know you could swap imei's on a phone.

n/a

: U.S. lawmakers urge AT&T to cut commercial ties with Huawei
https://www.reuters.com/article/us-...ercial-ties-with-huawei-sources-idUSKBN1F50GV

alcylon said:
: U.S. lawmakers urge AT&T to cut commercial ties with Huawei
https://www.reuters.com/article/us-...ercial-ties-with-huawei-sources-idUSKBN1F50GV
Click to expand...
Click to collapse
Samsung lobbying $$$$$ at its best :good::good: