US Mate 9 Blocked for use in the US? - Huawei Mate 9 Questions & Answers

Hello,
4 months ago I purchased a new Mate 9 from Bestbuy I have been using it off and on since then with no issues. I love the device, but had a very strange problem come up the other day.
I had switched to another smart phone, activated it and used it for a bit (vintage Amazon Fire Phone, just wanted to try it out) and when I put my SIM card back into my Mate 9 it wouldn't connect to the T-Mobile network.
I tried resetting the device and chatted with T-Mobile about the issue. They reprovisioned my SIM card but it still wouldn't work (although it would work in my Fire Phone). Finally the T-Mobile rep asked for my IMEI, and when he checked it he said it was "on the US blacklist", and couldn't be used in the United States. Obviously I was very confused by this, considering I was using it just hours before and personally did not report the device lost or stolen.
The T-Mobile rep went on to explain that because it wasn't a T-Mobile block, they could not unblock the device, and that I should contact the manufacturer. So I did.
After about an hour on the phone with Huawei, they setup an RMA to have the device repaired at their service center. They say they can unblock the device for me, and I'm hoping they are correct (or else I have a $600 paperweight more or less). I'm going to be without the phone for 10-15 days while they unblock the IMEI. Luckily I still have my Honor 8 to fall back on.
My question is, have any of you ever heard of something like this happening? I don't understand how this could happen. Obviously the phone is not stolen. I'm not sure how someone else could block the IMEI.
Any insight is much appreciated!
Thanks!

what?...
That sucks. I hope this is an isolated issue. I also use my Mate 9 on T-Mobile and just checked my IMEI numbers on swappa, both came out clear.

dustinbleh said:
Hello,
4 months ago I purchased a new Mate 9 from Bestbuy I have been using it off and on since then with no issues. I love the device, but had a very strange problem come up the other day.
I had switched to another smart phone, activated it and used it for a bit (vintage Amazon Fire Phone, just wanted to try it out) and when I put my SIM card back into my Mate 9 it wouldn't connect to the T-Mobile network.
I tried resetting the device and chatted with T-Mobile about the issue. They reprovisioned my SIM card but it still wouldn't work (although it would work in my Fire Phone). Finally the T-Mobile rep asked for my IMEI, and when he checked it he said it was "on the US blacklist", and couldn't be used in the United States. Obviously I was very confused by this, considering I was using it just hours before and personally did not report the device lost or stolen.
The T-Mobile rep went on to explain that because it wasn't a T-Mobile block, they could not unblock the device, and that I should contact the manufacturer. So I did.
After about an hour on the phone with Huawei, they setup an RMA to have the device repaired at their service center. They say they can unblock the device for me, and I'm hoping they are correct (or else I have a $600 paperweight more or less). I'm going to be without the phone for 10-15 days while they unblock the IMEI. Luckily I still have my Honor 8 to fall back on.
My question is, have any of you ever heard of something like this happening? I don't understand how this could happen. Obviously the phone is not stolen. I'm not sure how someone else could block the IMEI.
Any insight is much appreciated!
Thanks!
Click to expand...
Click to collapse
here is a scenario for u...Yes you bought it from Best buy legit, but the best buy rep is a scoundrel, and stole your clean fresh IMEI for 1 of his other phones he bought off a website. that other phone he bought was a blacklisted device too..so basically he could have stolen your valid IMEI, and used it for his bad IMEI phone. employees are people too and are subject to criminal actions.
Sent from my MHA-L29 using Tapatalk

djnikkofb said:
here is a scenario for u...Yes you bought it from Best buy legit, but the best buy rep is a scoundrel, and stole your clean fresh IMEI for 1 of his other phones he bought off a website. that other phone he bought was a blacklisted device too..so basically he could have stolen your valid IMEI, and used it for his bad IMEI phone. employees are people too and are subject to criminal actions.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
Wow, hadn't even thought about that. I'm a little ignorant I guess, I didn't know you could swap imei's on a phone.

n/a

: U.S. lawmakers urge AT&T to cut commercial ties with Huawei
https://www.reuters.com/article/us-...ercial-ties-with-huawei-sources-idUSKBN1F50GV

alcylon said:
: U.S. lawmakers urge AT&T to cut commercial ties with Huawei
https://www.reuters.com/article/us-...ercial-ties-with-huawei-sources-idUSKBN1F50GV
Click to expand...
Click to collapse
Samsung lobbying $$$$$ at its best :good::good:

Related

T-Mobile Blocked IMEI

Hey everyone, I have seen someone Samsung Galaxy S3's on craigslist for like $300 and their IMEI is blocked. Meaning either stolen, blocked, or the owner didn't pay a bill.
I honestly can care less, I just want to know if T-Mobile blocks an IMEI if I can still use Simple Mobile on it, or I will have to unlock it to use a AT&T or other GSM carrier. My main concern is for Simple Mobile though since it is my current network.
Also, I have heard of changing the IMEI, can anyone provide information about that?
Thanks.
MasterGGM said:
Hey everyone, I have seen someone Samsung Galaxy S3's on craigslist for like $300 and their IMEI is blocked. Meaning either stolen, blocked, or the owner didn't pay a bill.
I honestly can care less, I just want to know if T-Mobile blocks an IMEI if I can still use Simple Mobile on it, or I will have to unlock it to use a AT&T or other GSM carrier. My main concern is for Simple Mobile though since it is my current network.
Also, I have heard of changing the IMEI, can anyone provide information about that?
Thanks.
Click to expand...
Click to collapse
I would get the ESN and call to see if they would activate it. That's what we used to do when I sold cell phone years ago.
The imei is the gsm equivalent of esn. Anyway, call them before you buy, and simple mobile is a T-Mobile subsidiary so if it's blacklisted on tmo it won't work on simple because the towers refuse to work with you. I say just call tmo and they might help you, but don't tell them you want to use it on simple because they might not.
Sent from my HTC Sensation 4G using Tapatalk 2
No, it won't work on Simple Mobile, because Simple Mobile runs on T-Mobile. You're not allowed to discuss buying phones not owned by the seller. You don't own the phone if you pay the $200 to buy it and then stop paying the bills.
I have purchased CDMA phones on Craigslist for years now. I bought one phone with a bad ESN and learned the most important lesson with regards to buying a cell phone second hand...activate the phone before handing over any cash. If that means taking it to one of these places or meeting the seller at a place that unlocks phones (unless you have a laptop and the means to unlock it yourself prior to purchasing). Also even with the phone not activate it should still call customer service. Verify that the IMEI is good. If a seller acts shady when you tell them you are going to do this...save your gas.
how??
MasterGGM said:
Hey everyone, I have seen someone Samsung Galaxy S3's on craigslist for like $300 and their IMEI is blocked. Meaning either stolen, blocked, or the owner didn't pay a bill.
I honestly can care less, I just want to know if T-Mobile blocks an IMEI if I can still use Simple Mobile on it, or I will have to unlock it to use a AT&T or other GSM carrier. My main concern is for Simple Mobile though since it is my current network.
Also, I have heard of changing the IMEI, can anyone provide information about that?
Thanks.
Click to expand...
Click to collapse
How can it be blocked when its a gsm? if its stolen you jus pop your sim in it and thats it it still works.
blocked imei i never heard of. can someone please clarify?
intrygue83 said:
How can it be blocked when its a gsm? if its stolen you jus pop your sim in it and thats it it still works.
blocked imei i never heard of. can someone please clarify?
Click to expand...
Click to collapse
You can block an IMEI like you can block an ESN now if the phone is lost, stolen, or has an unpaid balance.
Sent from my GT-I9300 using Tapatalk 2
Product F(RED) said:
You can block an IMEI like you can block an ESN now if the phone is lost, stolen, or has an unpaid balance.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
I had a Galaxy S 3 stolen yesterday. There is no way for me to get it back, I can get over that. What I can't get over is someone having my 3 month old phone and being able to use it with no problems.
I contacted T Mobile on 3 separate occasions to see if they could block the IMEI number because I have the original packaging. I was told from 3 different account specialists that T Mobile CANNOT block the IMEI. Whoever stole my phone just has to pop in a new sim card and the stolen phone will work just fine, and there is nothing I can do about it.
If anyone knows how I can get my stolen phone blocked, I'd love to hear how.
Adam
boda05 said:
I had a Galaxy S 3 stolen yesterday. There is no way for me to get it back, I can get over that. What I can't get over is someone having my 3 month old phone and being able to use it with no problems.
I contacted T Mobile on 3 separate occasions to see if they could block the IMEI number because I have the original packaging. I was told from 3 different account specialists that T Mobile CANNOT block the IMEI. Whoever stole my phone just has to pop in a new sim card and the stolen phone will work just fine, and there is nothing I can do about it.
If anyone knows how I can get my stolen phone blocked, I'd love to hear how.
Adam
Click to expand...
Click to collapse
Escalate it and tell them you need that phone marked lost or stolen. They do it for non-payment, they can do it for lost or stolen phones.
Product F(RED) said:
Escalate it and tell them you need that phone marked lost or stolen. They do it for non-payment, they can do it for lost or stolen phones.
Click to expand...
Click to collapse
Thanks so much for the reply. On all three occasions I escalated the matter as high as I could. Have you had an IMEI blocked personally by calling T Mobile?
boda05 said:
Thanks so much for the reply. On all three occasions I escalated the matter as high as I could. Have you had an IMEI blocked personally by calling T Mobile?
Click to expand...
Click to collapse
I'm on Straight Talk AT&T. I've never had experience doing that, but I know it's possible because people have been scammed and end up with lost/stolen/non-payment T-Mobile phones that won't register onto the network.
well..
boda05 said:
Thanks so much for the reply. On all three occasions I escalated the matter as high as I could. Have you had an IMEI blocked personally by calling T Mobile?
Click to expand...
Click to collapse
Sorry your phone was stolen but doing that is not going to stop anything. If it was password protected then they won't has access to it.
until they bring it to someone like myself who can wipe it and reuse it. Its a GSM so all i have to do is wipe it n pop a new sim in it and wola.
That's just how it is
intrygue83 said:
Sorry your phone was stolen but doing that is not going to stop anything. If it was password protected then they won't has access to it.
until they bring it to someone like myself who can wipe it and reuse it. Its a GSM so all i have to do is wipe it n pop a new sim in it and wola.
That's just how it is
Click to expand...
Click to collapse
Product F(RED) said:
I'm on Straight Talk AT&T. I've never had experience doing that, but I know it's possible because people have been scammed and end up with lost/stolen/non-payment T-Mobile phones that won't register onto the network.
Click to expand...
Click to collapse
Yes I've read many stories about people buying a used phone from a person and the imei being blocked. I am just confirming/questioning that this isn't possible (whether it's a recent thing or ever) with T Mobile.
This seems like a good way for stolen phones to be blocked, but what about customers that report their phones stolen to t-mobile and then sell it on craigslist (I know a few people that do this)..the poor sucker that bought the phone will have it activated and by the time T-mobile blacklists the number they are left with a worthless phone.
euklid said:
This seems like a good way for stolen phones to be blocked, but what about customers that report their phones stolen to t-mobile and then sell it on craigslist (I know a few people that do this)..the poor sucker that bought the phone will have it activated and by the time T-mobile blacklists the number they are left with a worthless phone.
Click to expand...
Click to collapse
People just neeed to do their research and take precautions. If you don't put in the extra time to figure out how to buy a used phone safely, you're going to be taking a chance - and you get what you get.
Sent from my Transformer TF101 using xda app-develope rs app
Blacklisted
I work for a cell phone buy-back firm. Every since November of last year we have been running into blacklisted imeis. We've got phones coming back because the person who sold us the phone quit paying on a subsidized phone. Considering our agents call people all over the country attempting to buy their used or inactive phones, most people see us as way out. This hasn't been an issue with cdma phones because we can check esn. Two days ago checkesnfree.com added imei blacklisted. But what I don't understand is our audit department can put a live sim card in a blacklisted phone and make a successful test call. But when a customer tries to put it on an account, it can't be done. Can someone explain to me why this is. I understand the calls and text are using a different section of the tower than the data network uses. But any more than that I'm at a loss. Thanks
IMEI blocking is only inner company at the moment. If att black lists an imei it will not work on any carrier that piggy backs att towers. Soon it will become cross company and global.
Wayne Tech S-III
zelendel said:
IMEI blocking is only inner company at the moment. If att black lists an imei it will not work on any carrier that piggy backs att towers. Soon it will become cross company and global.
Wayne Tech S-III
Click to expand...
Click to collapse
ok every one i have you this solved !!!! ALL YOU HAVE TO DO IS UNLOCK THE PHONE BAD ESN/IMEI ALL YOU GOT TO DO IS UNLOCK THE PHONE i have gotten 2 Samsung Galaxy S III and a s4 off ebay with "BAD ESN/IMEI" unlocked them and working fine on simple mobile !!
juggalo818 said:
ok every one i have you this solved !!!! ALL YOU HAVE TO DO IS UNLOCK THE PHONE BAD ESN/IMEI ALL YOU GOT TO DO IS UNLOCK THE PHONE i have gotten 2 Samsung Galaxy S III and a s4 off ebay with "BAD ESN/IMEI" unlocked them and working fine on simple mobile !!
Click to expand...
Click to collapse
How would I unlock it, please share, I have a galaxy s3
Put in a sim from another provider and then search for an unlock code and your done its about $15-$20 normally
Sent from my SGH-T679 using xda app-developers app

[Q] OPO IMEI Blocked

Hello everybody. Please forgive me for showing my ignorance. I'm very new to Android phones so please bear with me.
I recently purchased a OnePlus One from a friend of mine. I've been using the phone for a week on T-Mobile's network without a hitch. It doesn't work so well in my basement apartment but I still love the phone. Anyway, I went to make a call yesterday (10/11) and "Mobile Network Not Available." I called T-Mobile. I was told that the mfr put a block on the IMEI as the phone had been reported lost or stolen. I can assure you, the person I purchased it from did no such thing nor, obviously, did I. Does anyone have an explanation as what might have happened?
Trying to get OnePlus Customer Service to contact me is like trying to swim through cement, so I'm turning to the pro's here I've read great things about this forum and I'm sure someone here can help me.
I will try anything at this point. If someone could email me, I'd be very grateful. Thanks for any guidance you can offer!
Fred
That's interesting. T-mobile should not have the power to block the imei since it's an international phone. Att doesn't even have the imei in their systems. You haven't attempted to root your phone correct?
Sent from my OnePlusOne
Check that you got a valid IMEI at all
Send from OnePlus One using Tapatalk
Are you in the UK? Did your friend get the phone new from 1+?
Maybe someone got hold of the imei number and then claimed on their insurance by saying it was lost or stolen. In the UK it doesn't matter if it is a carrier phone or sim free, if it is reported on the lost/stolen register it will be blocked and can't be unblocked. It will still work outside of the UK
osmosizzz said:
That's interesting. T-mobile should not have the power to block the imei since it's an international phone. Att doesn't even have the imei in their systems. You haven't attempted to root your phone correct?
Sent from my OnePlusOne
Click to expand...
Click to collapse
According to T-Mobile, they cannot block a non-T-Mobile phone, as you say. No, I haven't attempted to root the phone. I know what rooting is but I'm such a technological idiot I would never attempt it.

[Completed] T-Mobile Blocked my IMEI on used phone

Hi Im new here and needed some clarification regarding an issue with my IMEI on my T mobile Note 2. I bought it used back in June off of a facebook buy and sell group to fix it up and sell it. At the time I bought it, it had a clean IMEI, and the people who sold me the phone told me they were the original owners. a few weeks ago, I again checked the imei, and it was still clean.
Now Im about to sell the phone, but I check one more time and now its blacklisted on T mobile and Metro, but clean on ATT and Verizon according ti imeidata.net. I check tmobiles website and it says its been reported lost. Im going to try to contact the people who sold it to me, and if they wont help me, Ill be contacting Tmobile and Asurion. After doing some research about what else I can do, Ive came up with a few options, but I still need some advice.
1. Sell as is and cut my losses
2. Sell on ebay to someone outside of US
3. Sell for parts
If I sell it to someone outside the country, how do I know it will work wherever the buyer is? I have no intention if screwing anyone over and want to make sure they get what they pay for.
How can I protect myself from this happening in the future? Is there a way to get the IMEI numbers of future phones signed over to my name, even if Im not a customer of that phones carrier?
Also, if imeidata.net says its only blacklisted on Tmobile/metro, can it be used on other American networks?
I really appreciate any help with this. Thanks.
One more thing I forgot to mention...when I bought it, it was running android 4.1.2. I downgraded it to 4.1.1 to unlock it and its still running 4.1.1 incase the unlock procedure didnt work and I need to try again. Not sure if this is relevant to the imei issue but Im just putting it out there.
Hi,
If it's blocked, it's blocked. No one can help you with that legally. Sorry.
Whether it works in other carriers.... I would doubt it. Usually blacklists are across all carriers in North America.
And as far as protecting yourself in the future, you can't really. Buying a used phone is always going to be a gamble. Nothing you can do about that except try to buy from a reputable source or individual.
Good luck!
Thread closed.

Help unlocking T-Mobile LG G5 bought through ebay.

Hi there,
I've been trying to unlock a T-Mobile LG G5 that I bought through ebay but nobody seems to be able to.
The unlock app returns that I'm not elegible for unlock.
I tried many third party unlock sites, but apparently my IMEI is not registered at T-Mobile.
I went to many T-Mobile stores, talked to managers, but I even though they all tried helping me unlock, since my device is paid (it shows up in their database as GOOD IMEI) and I'm not american, at the customer support (on the phone) they say they cant unlock my phone because my IMEI is not from their network. Although the phone IS from t-mobile, with t-mobile box, t-mobile rom, and t-mobile apps.
Does someone have any insight in what to do.
I tried even at ebay people that unblock blacklisted IMEIs, but mine just doesn't show up for anybody. I've been refunded for already 4 different unlocking services.
Is it possible my IMEI is really from another network and the device is locked there? Or is T-Mobile screwing something up?
PS: my phone does work with t-mobile, although the manager said I should watch out since my IMEI apparently is from another network, if it gets blacklisted there, I loose t-mobile access also.
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
LGSilva said:
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
Click to expand...
Click to collapse
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Is there a way to unlock through custom rom?
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Kawaisa said:
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Click to expand...
Click to collapse
But could I be able to flash a custom rom, and unlock it?
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
fvc2000 said:
But could I be able to flash a custom rom, and unlock it?
Click to expand...
Click to collapse
No, only T-Mobile can do sim unlock.
Sent from my LG-H811 using Tapatalk
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
fvc2000 said:
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
Click to expand...
Click to collapse
Requirements are that device must be paid in full, you must use it in their network for 40 days. If you've done both of those them just contact Jennifer directly. Email and then call her. If you don't get a reply Google the fcc in USA and file a claim about tmo refusing to unlock your phone. That's how I worded mine. I just said I meet all the requirements and they refuse to do it...might be a stretch of the truth but it worked.
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
bastage said:
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
Click to expand...
Click to collapse
This happens even with postpaid or only with pre paid SIM's?
chorales said:
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
Click to expand...
Click to collapse
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
I didn't have this complications unlocking my T-Mobile Lg G5 at all. I purchased it off ebay and i live already overseas, then upon checking eligibility for unlocking over T-Mobile IMEI verification, it came out that the phone has a bad ESN / IMEI due to outstanding balance. Third party websites like unlockbase or unlockunit don't unlock bas IMEI phones already, so i used one service on ebay that was same price as unlockbase and unlockunit ( about 40$) and they unlocked my phone within 36 hours. I then run the Unlock app, permanent unlock and voila, unlocking done and device rebooted. This was on April 14th.
I don't know if lately T-Mobile added some security on their servers so that IMEI won't be accessable by third parties. And i helped lot of guys on my thread unlock their devices as well through the procedure i already went through.
---------- Post added at 01:17 PM ---------- Previous post was at 01:02 PM ----------
MicroMod777 said:
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Not at all. I unlocked my black ESN/IMEI Lg G5 and it is working super fine. and that was 14th April, and unlocking took less than 36 hours. Maybe T-Mobile added lately some security stuff to prevent these unlocking procedures.
---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------
fvc2000 said:
Is there a way to unlock through custom rom?
Click to expand...
Click to collapse
I am afraid this will be faaaaar hard to get. T-Mobile Lg G5 has a pretty locked Bootloader with is super hard to unlock. Rooting and TWRP as well are still pending for this device. So flashing a custom ROM ( when available) might solve it but you have to wait for some time for that.
---------- Post added at 01:31 PM ---------- Previous post was at 01:23 PM ----------
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
You might have bought a non-activated t-mobile phone. So that's why the IMEI is totally not on their database, and in case they will find it it will show unlocked because device is not activated. The device should have been activated on the same account or the origial purchaser. After the minimum period of use on their network it will show up on the IMEI verification. What they are seeing now is the device original IMEI in their system ( each device IMEI should be entered in their system before offering for sale), but this IMEI will show up in the verification area only when it gets activated and the carrier network recognizes it that it is SIM unlocked. I suppose so...
fvc2000 said:
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
Click to expand...
Click to collapse
i got my prepaid sim yesterday so the waiting game begins...
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
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Click to collapse
Either that or sell the phone.
fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Tmo's SImple Global does cover Brazil
http://www.t-mobile.com/optional-services/roaming.html
fvc2000 said:
This happens even with postpaid or only with pre paid SIM's?
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Click to collapse
Prepaid should be fine.

Please help me unlock my Blacklisted EE Pixel

Hello,
Recently bought an EE Pixel off eBay, was told it would just need to be unlocked. Attempted to unlock it at a local (Canadian) business, no can do. Bought an ee unlock code from eBay, seller refunded it because phone is coming up as blacklisted.
What are my options? Is this just an expensive paperweight? My Samsung S7 Edge is beginning to give out and I would like to switch to this Pixel ASAP.
Using 7.1.2, bootloader is locked, I haven't done anything with the phone.
Willing to pay for this, please help!
Hello
I am in the same situation. Is there any way it can be fixed? Or there are just bricks ?
Thanks
Normally a blacklisted phone cannot be activated and no matter how hard you try to change it, it will remain blacklisted. A device is normally blacklisted because it was reported lost, stolen, etc. Always verify that the ESN is clean before purchasing a used device. You may be able to get help from eBay if the seller sold a blacklisted device with a deceptive listing...
Sammpo said:
Hello,
Recently bought an EE Pixel off eBay, was told it would just need to be unlocked. Attempted to unlock it at a local (Canadian) business, no can do. Bought an ee unlock code from eBay, seller refunded it because phone is coming up as blacklisted.
What are my options? Is this just an expensive paperweight? My Samsung S7 Edge is beginning to give out and I would like to switch to this Pixel ASAP.
Using 7.1.2, bootloader is locked, I haven't done anything with the phone.
Willing to pay for this, please help!
Click to expand...
Click to collapse
Sometimes it can be removed from the blacklist but that all depends on the phone, the reason for the blacklist and even still it can be expensive if it is even successful.
Edit: Your best bet is try to get it swapped for a good phone or return it through ebay or using buyer protection.
Look on craigslist or somewhere for techs who unlock, remove blacklist, etc from phones. They will change the emei for you but these people are hard to find nowadays as they don't have much business because everyone is financing.
arregnelle said:
Look on craigslist or somewhere for techs who unlock, remove blacklist, etc from phones. They will change the emei for you but these people are hard to find nowadays as they don't have much business because everyone is financing.
Click to expand...
Click to collapse
Nice necroing this thread that's been dead for seven months.
Was anyone able to fix this?
I recently got it done in India for just over $50 and geeza did it on the spot within 20 minutes. and now its getting signal.
tom_hungston said:
I recently got it done in India for just over $50 and geeza did it on the spot within 20 minutes. and now its getting signal.
Click to expand...
Click to collapse
so can you help ?
roirraW "edor" ehT said:
Nice necroing this thread that's been dead for seven months.
Click to expand...
Click to collapse
You were saying?

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