Database Info

[Q] Loose Screen?

Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.

I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App

You need to return that **** asap!
Sent from my HTC Feeling.

There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.

check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice

Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.

Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.

RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.

Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App

darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Click to expand...
Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim

mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App

i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?

when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280

mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period

the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.

anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!

mine is more like a loose right side. you can physically feel the screen go in to the back cover

xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App

Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.

Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.

Capacitive button lights uneven?

On my newly exchanged sensation, I have noticed that the capacitive buttons at the bottom of the phone are not evenly lit up. The home button is slightly brighter than the the menu button. Also the search button is a little brighter than the back button. My first unit that I returned cause of battery issues had perfect , even lighting on all four buttons. Also, on this unit, it makes a creaking noise when I press the screen on three bottom left side. I might return this one also.
Has anyone noticed the same uneven button lighting on their phone?
Sent from my HTC Sensation 4G using XDA Premium App

Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App

secano said:
Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Yup. I know from reading at the thunderbolt forums that htc used 2 LEDs to light up the four buttons and they had the same issue so this maybe the case also. Anyone else with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App

You better take it back. Make sure to explain that your lights are uneven.

Du22ty said:
You better take it back. Make sure to explain that your lights are uneven.
Click to expand...
Click to collapse
Ya, I should do it, especially since it also has that lower right screen creak/click thing going on . This whole experience has not been that great. I mean, I love the device but would love to have 1 great unit free of these defects. Then I will truly enjoy this masterpiece!
Sent from my HTC Sensation 4G using XDA Premium App

I'm not saying it isn't an issue. but of all the issues i've seen so far, if when I get mine this is all it suffers with I'd be happy. Not too sure about the creak tho, that would be a bit off putting. HTC are normally good built quality, so a creak would be annoying.
There have been a fair few faults with this device so far, but it does seem that none of them are affecting all handsets, so hopefully there aren't any major faults going on

I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?

secano said:
Yeah, the menu and back are lighter, but very minimal
Click to expand...
Click to collapse
Same for me, very minimal. I think it's the same for all of us, actually I hadn't noticed it until I read your post and had a careful look at it.
But your creaking noise, if not coming from the back cover not completly locked correctly, so coming from the screen itself, is more worrying, your screen must be badly stuck, like for some people on the forum, so you should take it back
(see if dust is coming under the screen in the creaking area)

timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
Click to expand...
Click to collapse
I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.

timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
Click to expand...
Click to collapse
brusko1972 said:
I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.
Click to expand...
Click to collapse
I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.

-Hare- said:
I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.
Click to expand...
Click to collapse
Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.

brusko1972 said:
Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.
Click to expand...
Click to collapse
Yea, i just came back from Walmart. I returned the second unit , couldnt deal with it, and ordered a new one from T-mobile on a new two year contract. They offered me an early full upgrade (9 months early) with a new contract. Final price 200
I'm happy. Let's hope the has perfect build when it arrives early next week.
Sent from my HTC HD2 using XDA Premium App

[Q]Build Quality[Q]

Just a quick question regarding the HTC Sensation.
Got mine last Saturday, already a happy rooted customer using Android Revoloution HD!
Just got a slight issue with the build quality, I'm not even honest if you would call it that? If I squeeze the bottom left of my device between my fingers with minimum force there is a squeaking of the case and device moving together. I know this isn't such a major problem, but for a phone that i'm going to be having for the next two years it isn't ideal. I regard my Sensation as the 'Lamborghini of Phones' and my comparison is that 'If I had a Lamborghini that squeaked every time I pressed the breaks, I would certainly return it.' So the question is, is this a general fault I will find with ALL Sensations, or am I one of the unlucky few?
Thanks Guys!

Naah, you aren't the only one. I am pretty sure other have it too, and I am one of them.

had the same
i just clicked the backcover off and clicked it back on with a little force and now its gone

Pretty much all Sensations have that squeaking noise due to the nature of the backcasing.
Sent from my Sensation using XDA App

Thanks for the replies, guess it saves me bugging Orange for a new phone. Bad design if you ask me, would have been better if they designed the casing to come off like the Mozart!

Reboots after small drops

I just got my sensation and am loving it!
Unfortunately I discovered the phone is very sensitive to shocks / dropping. I've dropped it from my laptop which is just a few centimeters, after some other small drops it reboots itself.
Is it just my phone or is it a common problem?
Sent from my HTC Sensation Z710e using XDA App

Not on mine... I dropped mine 24 inches high but no reset... Dropped a couple of times... Just make sure the battery is secure in its place.... If the battery is loose that might be the problem. Make sure the back cover is not loose too...
Sent from my HTC Sensation 4G with Beats

I tried to reproduce it and it seems to happen when it lands flat on the screen. Dropped from 3cm / 1 inch so loose battery seems unlikely.
Sent from my HTC Sensation Z710e using XDA App

If batt is loose u can use paper and fold it to pinch it between the body and the battery. I had a sidekick years ago where the spring inside the sd card holder broke. Glued paper to the case and it held it in place.
Sent From My steak using A1 steak sauce app (Sensation)

Just exchange it while its still early.... Must be the parts inside...
Sent from my HTC Sensation 4G with Beats

yeah probably something wrong with your phone, I hate to say this.. but I'd exchange incase. I've dropped mine (only once ever) about 5 feet high

Ive never dropped a phone (will today since im saying this) except a mytouch 4g white on launch day walking out of tmobile. Screen shattered. They replaced it thank god.
Sent From My steak using A1 steak sauce app (Sensation)

melvinvm said:
I tried to reproduce it and it seems to happen when it lands flat on the screen. Dropped from 3cm / 1 inch so loose battery seems unlikely.
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
"i tried to reproduce it." Hahaha! This cracked me up.
Sent from my 1.5 ghz sensation running ICS listening to beats audio with my Bose headphones.

shovelhead83 said:
"i tried to reproduce it." Hahaha! This cracked me up.
Sent from my 1.5 ghz sensation running ICS listening to beats audio with my Bose headphones.
Click to expand...
Click to collapse
Glad you enjoyed it
I've contacted the shop and I can exchange it for a new one

[Q] How many hox have you gone through?

So I am just wondering if I'm just have a run of bad luck. Bought my one x the release day. Few days later started seeing dead pixels all over the screen. Took it to att and they swap it out no problem.
Second one seem fine the first day but then I notice tons of light leakage like the screen wasnt in all the way around the bottom and right side. The screen would also wiggle and make a popping sound if I pressed on it on the bottem left corner, right corner, and top right corner. The plastic on the bottom would also move if I pressed it.
I happen to luck out and found an att close by that had one in (damn you apple). Now this one the screen is clicking even worse than the second one. If I wipe the screen off I can hear it clicking and popping with even the lightest pressure. Also have light leakage across the bottom again and what looks like single dots almost like a dead pixel even though there is no pixel by the buttons where light is shining through the black. I expect to have att replace this one also.
So I was just wondering am I have terrible luck or should I expect this from all hox? I love the device but really wont keep it if I keep getting shotty devices.

That's some pretty bad luck... Still on my first. No problems except for the tiniest bit of bleed on one side, and I cannot over emphasize tiny. Hope it stays that way too.

Still on first as well
Sent from my HTC One X using Tapatalk 2

Still on first.
Sent from my HTC One X using xda premium

You must have been on a streak of bad luck for your HOX...

I am currently on my second. The first one had a defect in the upper-right side (near the volume rocker and front-facing camera) where it would very loudly "creak" whenever I picked it up and/or was using it. And the screen/display in that area was "mushy" as I was able to be push the internal casing into the polycarbonate shell a few millimeters without hardly any force at all.
I bought it at Best Buy and when I brought it in I just asked IF it would be considered a defect and they suggested replacing it without me even asking. The second one I got is very solid in comparison to the issues from the first one but the volume rocker does "wiggle" a bit and the bottom (near the microphone) "creaks" but only if I apply direct pressure on it. I understand the nature of how the internal "frame" is placed into the "shell" so I don't think those are issues at all so I am very pleased with the build quality. Also, I keep it in a Otterbox Defender now so I don't even notice either issue at all.

This sucks that I'm having this luck but thanks for the feed back.
Sent from my HTC One X using XDA

Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
Sent from my HTC One X using xda premium

cpcrazyfly said:
Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I agree that we can sometimes expect too much.
The One X is unique in it's design in that the "internal frame" that holds the display, screen, motherboard, battery, etc. actually "snaps" into the outer polycarbonate shell, not with screws like almost all other smartphones.
The "creak" that was coming from my first HOX was an undeniable defect, it was so loud the BB employees could hear it over all the crowd noise and it would do that just by handling it normally, not to mention the screen had way too much "give". The "creak" in my second HOX is probably just a "normal" side-effect of the design, as it is very faint and only happens when I try, and I have totally accepted that (as I have already mentioned I see it as a non-issue).
But to be honest, I don't think the consumer should just "accept" flaws and poor build quality, things should not "creak" or "wiggle" (that were never meant to) within a few days of use. Some people can deal with it but we should not have to, so if someone is unhappy with their product then they have every right to exchange it or return it.

I'm on my second, first one swapped for connection issues (had to toggle airplane mode for it to work any time I lost service or was in an area with poor reception)... Only to find out that my second does the exact same thing.. considering swapping again because 1.85 screwed it up even more.
Sent from my HTC One X using XDA

cpcrazyfly said:
Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I agree that often perfectionist and it's my downfall. I'm ok with the very small light leak I have on this one . But just touching my screen near top and hearing it "pop" just shouldn't happen and afraid it will get worse as time goes on. And seeing as I bought this phone out right I don't feel as if I'm being to unreasonable. I mean I must of traded in 20-35 iPhones in my time for even smaller defects. Going back to the iPhone 3g.
Sent from my HTC One X using XDA

Uuuummmm..... My HTC does not have any of the problems that people have mentioned in the thread. No bleeding light, creeking noises or pixel issues. Not one single issue. I have even dropped it about 5 times and it skidded about 10 feet each time. Still good as new. Actually the builded quality for me compared to the Sony phone is night and day. Sorry to hear about everyone bad luck. So far its been the best phone that I have owned.
Sent from my HTC One X using XDA

I will comment that the camera lens is of a stupid design. That lens got scratched in about 5 minutes of ownership. Just lucky that the scratch is not showing up in photos.
Sent from my HTC One X using XDA