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Question about return policy

When removing the battery cover, I somehow damaged it. Will that prevent me from returning this phone?
Took me nearly 2 hours to get the battery cover off, required so much strength that I broke off a tiny piece where your thumbnail is supposed to go.

I doubt it man, when I returned my Atrix to get the Inspire the ATT rep barely even looked at the phone, he just wanted to make sure all the parts where there.
Im assuming you mean return it within 30 days correct?

tdesbien31 said:
I doubt it man, when I returned my Atrix to get the Inspire the ATT rep barely even looked at the phone, he just wanted to make sure all the parts where there.
Im assuming you mean return it within 30 days correct?
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Yeah, I've had the phone for about 2 days and it's already pissing me off. I just hope HTC's idiocy hasn't screwed me over with this battery door.

Those pieces are a dime a dozen. The 2 little tabs on the bottom are like hinges. Put them in place,and snap it shut.very easy.

If you hate htc so much why did you buy it in the firstplace? Also I think it is your idiocy, not htc
Sent from my Desire HD using XDA App

tdesbien31 said:
I doubt it man
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+1
Via the XDA app for the HTC Inspire

i had a hell of a time trying to open it with the little cut back nubbin. i put my fingernails right behind the volume rocker and find it to be much easier.
if you tell them that you're taking it back BECAUSE of how hard the battery cover was to get off i don't think you'll have any trouble.

Just posting in case anyone else was wondering, they took it back without question. I hope noone else has the problems that my inspire had, I think it could be a great phone just mine was having a lot of problems.

Touch panel- fail

So the one time I decide to take the thundy out the case I drop it getting out of the car. I pick it up and its non responsive, can't get past HTC green/white screen. I tried holding vol down and I went into system info. It says touch panel- fail?!? Did I really toast this thing in one drop?

Ouch buddy let us know how it goes that makes me cringe as I always rock my phones naked, well except the nexus one neoprene that i have used on both incredibles and the nexus one I own. Wish it was big enough for my Thunderbolt that case has saved my ass a couple times

So Jcase helped me flash back to stock and it now says S-On in bootloader but I still can't get past HTC logo. I think it dropped just right and broke the screen. Be careful if your running your phone without a case guys, Im a good example. First drop, ruined the screen! Now I have to wait for a replacement to get shipped.

ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?

So you would tell them you lost it even though you dropped it?
Sent from my ADR6400L using XDA App

Ill admit its sneaky, but to be honest Im mad that this phone didn't hold up better. The battery casing popped off relatively easy when it was dropped which was its downfall. Now I have to pay $100 and Im just supposed to be ok with this?
If Verizon still had a 30 day policy I could just take it to them but they are tightening the reigns.
Pics to follow showing light damage

Here are the pics

The only damage cosmetically to the phone is the nick on the corner and a scratch to the camera lens bezel that I can't really get to show up in a picture. Phone looks pristine, yet isn't worth more than a brick.

You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App

azturbomini said:
You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App
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Your right this phone is built to withstand nothing. Seems weird that 15 days after the bolt's release verizon is changing all their return policy rules.
Also no extended warranty available for the replacement, when they are offering it on other devices. I think I will keep this phone as my own insurance policy..

I ended up using best buy black tie program because they gave me a phone on the spot. I didn't say I lost it, just gave them the broken phone. I was pretty frustrated yesterday when my TB failed!

Just brick it and say you downloaded an application and it shut off your phone and thats what came up
Sent from my ADR6400L using XDA Premium App

Well I got it the 15th so Im outside of verizon's 14 day policy. Your saying if I dont tell them I dropped it they might replace the phone? You cant even tell I dropped it, the best buy lady was like why is your phone so useless? (its basically already bricked but now S-On, only going to boot screen)

Anyone try replacing a digitizer yet? Best Buy wants 30 days, plus 5 days for shipping, plus x amount of extra days cause their system was down for replacements....Im just getting so lucky, lol. I was hoping they were doing the 3 day rapid exchange, only on crapple phones though.
Link for $40 digitizer- http://www.kaboodle.com/reviews/39....zer-for-htc-thunderbolt-4g-incredible-hd-6400
This will void my warranty huh?

Correct me if im wrong as I have not actually seen a TB disassembled but is it possible that a pin connection just jolted loose? I mean it seems must more feasible in my opinion..

That is always possible. I have seen it b4. My wife has a plasma tv that just quit the day after bestbuy return policy. They were gonna send a tech, but it was gonna be a week or more. So I pulled it off the wall and tore into it. They never pushed the lock down on the ribbon cable! Been fine ever since.
Sent from my ADR6400L using XDA Premium App

If I were you Id tell them the screen simply "Just Stopped working". From the looks of it nothing is cracked or broken so they couldent claim you did it.
I know, I know. Im a horrible dishonest person who makes things expensive and make people kill themselves.

So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App

miketoasty said:
So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I agree... They need to get rid of phone insurance and let people be more careful.

I would think from such a short drop it wouldn't be such a drastic result as the touchscreen failing. I mean, you must have dropped it "just right" for that to happen, I would think.
I accidentally dropped my BlackBerry down a flight of stairs at work and there wasn't even a scratch!
But I can see how a 4.3 inch screen could be more susceptible to damage than a BlackBerry.
Just remember, karma can be a *****, so pay it forward and be honest. You reap what you sow.

glass lifting

Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?

gnnash said:
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
Click to expand...
Click to collapse
Yes, others have complained about the screen lifting. If you are within the 30 day return policy, you can try to exchange it. I don't think it'll completely come off over a long period of time.

yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!

mj0528 said:
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
Click to expand...
Click to collapse
If you bought the phone from at&t, they can do a warranty exchange or like you said, call HTC and see what they can do. If you rooted your phone, you need to bring it back to factory original state prior to returning it to either HTC or at&t.

Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC

mj0528 said:
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
Click to expand...
Click to collapse
LOL. HTC will do a warranty exchange. Not sure if rat shack will care.

If I do bring it in for a warranty exchange, will the next one just do the same thing? Is this common to all Inspires, or are most alright?

I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator

Mine is also doing it
Sometimes it gets really bad and so annoying knowing that later through normal use eventually the glass will come off and or get all kinds of dust/lint under the glass.
I got mine @ Costco on launch day and they mentioned 90 days to replace if defective and after 90 days that I would have to deal with HTC for warranty? Is this true has anyone else dealt with Costcos wireless, will they replace it?
Funny thing is on launch day my brand new Inspire had white specks of lint under the glass and within the week I got it replaced and they agreed its defective.
So this could be an uprising defect.
sent from my Inspire™ 4G via XDA App

I bought mine directly from AT&T, and am still in my buyer's remorse period. So my biggest decision is whether to get another Inspire 4G or to switch to another phone. I love this phone, but don't want to get another if it is going to have the same problem. However, I don't know what other phone I would get in its place.
My corner by the search button is now visibly elevated. Either I just now noticed this, or it is rapidly getting worse. At this rate, I feel the glass would be off completely by next month.

kirk123 said:
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Click to expand...
Click to collapse
There is no lifting or moving on mine, though I can get a tiny bit of distortion if I hold down the search key firmly, however, you really have to press hard to get that, in normal use it is fine.
Edit-I guess some of this is like the patient who tells his doctor "it hurts when I move my arm this weird way", to which the doctor responds "Don't move it that way"

Damn... Mine is doing the same thing. This is bothersome...
It's not noticeable for me, unless I concentrate on it while I'm pressing on it. Also, if I hit the search button like others here, it discolors the screen.

Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.

It's a "feature"
Mine does it, but it doesn't effect the phone. It's in a case so I don't even notice it now.

gnnash said:
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
Click to expand...
Click to collapse
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.

mudknot2005 said:
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
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Click to collapse
Hence the quotes around "upgrade"
Anyway, I agree that every phone has its quirks, and that's fine. For me, the relatively short battery life of the Inspire is a quirk. But a lifting screen isn't a quirk, but a straight-up defect. A defect should never be considered "normal", even if it happens to all phones of a certain model.
I'm going to go and exchange the phone this afternoon. If the display model at the store is okay, with no lifted screen, I will go with the Inspire again. If the display model is lifted as well, I may go with the Atrix. Hopefully the bootloader protection will be broken someday, and development will flourish.
It really is a bummer for me though, as I really do love my inspire.

By the way, just got off the phone with HTC to see if this was a known issue that was being fixed in manufacturing. Apparently, my representative had never heard of the problem. Must be so slight that most people aren't noticing the problem.
Anyway, It sounds like it isn't being actively worked on to fix the issue.

If i push the glass in the corner of the search key, i can feel the glass mive and it creeks too.
Sent from my Desire HD using XDA App

My right lower corner bleeds out a little if I push on it real hard and so does the left side but screen is not elevated at all. it's as flat as it can be. There is no dust trapped. This phone is like 1 month old. I also went to the at&t store and checked out to the display model and all are the same but none had the screen elevated.
This may be an individual issue. But I also tried to push the atrix and captivate on the right lower corner and they dont bleed.
Sent from my Inspire 4G using XDA Premium App

Talk about a pita, I have been transferred to everyone under the sun at htc and at&t with no one telling me anything but send it in. I don't know about you, but I can't live without my phone for that long due to work.
Should've bought it at Best Buy. Geek squad protection plan is expensive but very well worth it for oh crap moments or times like these.

[Q] My volume rocker fell out!

I had my cracked screen replaced not too long ago from a guy online and he did a great job of it. Problem is my volume rocker fell out. He said he'd fix it, but I'd have to be without my phone for quite a while and that's a drag. It's also been a while since this happened and I'm afraid too much time has now passed to send it in.
Nothing appears to be broken on either the phone or the volume rocker, so I'm wondering if there is a relatively simple fix for this. Obviously I could just glue it, but I don't want to do that in case I break my screen again (you never know...).
Anyone have any ideas?

got any pictures?

Not terribly uncommon. If you bought it from a tmo store just call and see if they have a case to swap.

jayzusfk said:
Not terribly uncommon. If you bought it from a tmo store just call and see if they have a case to swap.
Click to expand...
Click to collapse
Well, I think it's well past the warranty. Think they would still go for it?
nonione said:
got any pictures?
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Click to collapse
I could give it a shot if you think it would help

JazzMac251 said:
Well, I think it's well past the warranty. Think they would still go for it?
I could give it a shot if you think it would help
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Click to collapse
I don't think it can be out of warranty. It hasn't even been a year since it was released.
Sent from my HTC Sensation 4G using xda premium

I think the warranty only lasts a month or so. It's been a lot longer than that.

JazzMac251 said:
I think the warranty only lasts a month or so. It's been a lot longer than that.
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Click to collapse
It has a one year warranty. I bought mine on Craiglist, the volume rocker fell out, I called HTC and got it replaced through the warranty department.
Sent from my HTC Sensation 4G using xda premium

oh, nice! So I should make it an HTC thing and not a TMO thing?

My volume rocker fell out about a month after I got this phone. I was playing angry birds and it just came out. I called HTC and they sent me a replacement back cover. Been using the new back now for a bit over a month and so far so good. Now if I can only figure out how to fix the power button issue of double clicking on occasion to wake the phone up and turn it off after the 2.3.4 update......

JazzMac251 said:
oh, nice! So I should make it an HTC thing and not a TMO thing?
Click to expand...
Click to collapse
Right, HTC would be the ones to hit up for a new back cover...they are really good about that stuff too ( i had problems with my MT4G memory card and had to call them). Tmobile does not have them, that's why warranty phones don't ever come with a back cover or battery
Sent from my HTC Sensation XE using xda premium

The volume rocker button is a known issue with HTC. I called today and gave me the number 1-888-356-2375 to replace the back cover. It is covered under HTC 1year warranty.
Mine fell out today.
Along with the 'stuck pixels' and crappy battery life, I cant wait to upgrade. It's too bad because i really like the phone overall.

It's not part of t-mobile's warranty (just the main device is) but if the store has any returned they can trade you. Otherwise, yeah, HTC will send you one if you don't mind the wait.
They're also supposed to be releasing a software update for the power-button issues.

Mine fell out as well today. I was going to ask if instead of sending me the black and grey housing, if I can get the aluminum one. Or aluminum "looking" one. I will post my results!
I also recently heard of a battery upgrade? instead of the original 1520 mah there is now the 1950 mah? Maybe with a little kicking and screaming about the volume rocker falling out and me having to have the new housing re-ghost armored + crappy battery life "even with custom rom and kernel" 6-7 hours if im lucky, they can throw it in. I do have a gift when it comes to being a barterer :-D

My volume rocker just fell out today! So I will be contacting HTC soon!!

Sad day for my MT4G

Ive been having problems with my back button for a while now and with some experiences on my previous phones,i tried dismantling it with the help of Youtube.i never had problems doing this kind of stuff before but this time i messed up badly! It doest turn on anymore,i accidently cut the strip on the on/off button that connects to wherever its getting power.now i just have a big good looking paper weight.

My back button just stock in the down position yesterday. I have a replacement on its way from Tmobile. Hoping I don't get a bad screen.
Bummer you broke your phone.
Sent from my MIUI powered MT4G

I know,i called tmo for my replacement but reported it loss coz i already broke it.lucky i have insurance but im getting charged $130 for a new one.

sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.

RavenWulf said:
sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.
Click to expand...
Click to collapse
lol

My back space button is pushed in to not that bad tho i just used the button remapper app found on xda to switch it with the genius button fix my problem lol ;-)
HTC Glacier (Black) - Virtuous Unity 2.39/Kernel V9 Unity/Beats Audio/Good Screen/Good Emmc

RavenWulf said:
sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.
Click to expand...
Click to collapse
Actually when i talked to the insurance company i was told that i had the option to get the mt4g slide or the sensation,for the same amount of $130 i just opted to get the Sensation instead of just having the same device or the slide version.now i do have to sell my mt4g for parts lol.

gejenn said:
Actually when i talked to the insurance company i was told that i had the option to get the mt4g slide or the sensation,for the same amount of $130 i just opted to get the Sensation instead of just having the same device or the slide version.now i do have to sell my mt4g for parts lol.
Click to expand...
Click to collapse
Since you live in LA, you shouldn't have a problem getting rid of it on craigslist. Sell it for at least $130 and consider it a free upgrade One time, I bought a bricked HD2 for $150, spent a half hour diagnosing the problem and fixing it, then flipped for $275. Easy money

So if I report my (not broken) mt4g stolen, I can get a sensation for $150!? Hmm....doesn't matter since im looking at the g-nexus.
Sent from my HTC Glacier using XDA App

I just did this EXACT same thing over the weekend.
My MT4G had dust caked into the front camera. I figured "No biggie. It' probably missing a seal. I'll crack it open, clean out the dust, and tack a tiny o ring in there to keep the dust out."
I followed the YouTube guide. I was SUPER careful because I saw how delicate everything was.
Putting a o ring on the camera was ridiculously easy. But when putting the phone back together I noticed that there was a wire dangling loose next to the power button. I was like "Ooooooohhhhhhh fudge." Only I didn't say fudge.
On the plus side, once the phone was back together it'll keep dust out of that camera until doomsday! That part worked. It just won't turn on....
Anyway I took the phone back to the store where I just bought it in August and said "This doesn't turn on."
The guy at T Mobile store looked at it, fiddled with it a bit, gave up and processed me for an even exchange at no cost. The new one is on it's way and should be delivered to my house tomorrow. They didn't even charge me for shipping. Couldn't have been easier. The customer service was absolutely top notch.
And I don't even have the insurance.
The guy at the store didn't even care that the little VOID stick was gone from the one screw under the batter cover. He even looked for it specifically.

Lol wow
Sent from my HTC Glacier using XDA App