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Question about return policy

When removing the battery cover, I somehow damaged it. Will that prevent me from returning this phone?
Took me nearly 2 hours to get the battery cover off, required so much strength that I broke off a tiny piece where your thumbnail is supposed to go.

I doubt it man, when I returned my Atrix to get the Inspire the ATT rep barely even looked at the phone, he just wanted to make sure all the parts where there.
Im assuming you mean return it within 30 days correct?

tdesbien31 said:
I doubt it man, when I returned my Atrix to get the Inspire the ATT rep barely even looked at the phone, he just wanted to make sure all the parts where there.
Im assuming you mean return it within 30 days correct?
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Click to collapse
Yeah, I've had the phone for about 2 days and it's already pissing me off. I just hope HTC's idiocy hasn't screwed me over with this battery door.

Those pieces are a dime a dozen. The 2 little tabs on the bottom are like hinges. Put them in place,and snap it shut.very easy.

If you hate htc so much why did you buy it in the firstplace? Also I think it is your idiocy, not htc
Sent from my Desire HD using XDA App

tdesbien31 said:
I doubt it man
Click to expand...
Click to collapse
+1
Via the XDA app for the HTC Inspire

i had a hell of a time trying to open it with the little cut back nubbin. i put my fingernails right behind the volume rocker and find it to be much easier.
if you tell them that you're taking it back BECAUSE of how hard the battery cover was to get off i don't think you'll have any trouble.

Just posting in case anyone else was wondering, they took it back without question. I hope noone else has the problems that my inspire had, I think it could be a great phone just mine was having a lot of problems.

[Q] Loose Screen?

Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.

I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App

You need to return that **** asap!
Sent from my HTC Feeling.

There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.

check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice

Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.

Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.

RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.

Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App

darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Click to expand...
Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim

mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App

i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?

when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280

mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period

the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.

anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!

mine is more like a loose right side. you can physically feel the screen go in to the back cover

xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App

Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.

Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.

Sad day for my MT4G

Ive been having problems with my back button for a while now and with some experiences on my previous phones,i tried dismantling it with the help of Youtube.i never had problems doing this kind of stuff before but this time i messed up badly! It doest turn on anymore,i accidently cut the strip on the on/off button that connects to wherever its getting power.now i just have a big good looking paper weight.

My back button just stock in the down position yesterday. I have a replacement on its way from Tmobile. Hoping I don't get a bad screen.
Bummer you broke your phone.
Sent from my MIUI powered MT4G

I know,i called tmo for my replacement but reported it loss coz i already broke it.lucky i have insurance but im getting charged $130 for a new one.

sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.

RavenWulf said:
sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.
Click to expand...
Click to collapse
lol

My back space button is pushed in to not that bad tho i just used the button remapper app found on xda to switch it with the genius button fix my problem lol ;-)
HTC Glacier (Black) - Virtuous Unity 2.39/Kernel V9 Unity/Beats Audio/Good Screen/Good Emmc

RavenWulf said:
sux that you broke it and have to get a new one... but upside since you reported it lost you have a second/backup battery and battery cover (incase you decide to try some cover mod/design and a spare screen and digitizer.
Click to expand...
Click to collapse
Actually when i talked to the insurance company i was told that i had the option to get the mt4g slide or the sensation,for the same amount of $130 i just opted to get the Sensation instead of just having the same device or the slide version.now i do have to sell my mt4g for parts lol.

gejenn said:
Actually when i talked to the insurance company i was told that i had the option to get the mt4g slide or the sensation,for the same amount of $130 i just opted to get the Sensation instead of just having the same device or the slide version.now i do have to sell my mt4g for parts lol.
Click to expand...
Click to collapse
Since you live in LA, you shouldn't have a problem getting rid of it on craigslist. Sell it for at least $130 and consider it a free upgrade One time, I bought a bricked HD2 for $150, spent a half hour diagnosing the problem and fixing it, then flipped for $275. Easy money

So if I report my (not broken) mt4g stolen, I can get a sensation for $150!? Hmm....doesn't matter since im looking at the g-nexus.
Sent from my HTC Glacier using XDA App

I just did this EXACT same thing over the weekend.
My MT4G had dust caked into the front camera. I figured "No biggie. It' probably missing a seal. I'll crack it open, clean out the dust, and tack a tiny o ring in there to keep the dust out."
I followed the YouTube guide. I was SUPER careful because I saw how delicate everything was.
Putting a o ring on the camera was ridiculously easy. But when putting the phone back together I noticed that there was a wire dangling loose next to the power button. I was like "Ooooooohhhhhhh fudge." Only I didn't say fudge.
On the plus side, once the phone was back together it'll keep dust out of that camera until doomsday! That part worked. It just won't turn on....
Anyway I took the phone back to the store where I just bought it in August and said "This doesn't turn on."
The guy at T Mobile store looked at it, fiddled with it a bit, gave up and processed me for an even exchange at no cost. The new one is on it's way and should be delivered to my house tomorrow. They didn't even charge me for shipping. Couldn't have been easier. The customer service was absolutely top notch.
And I don't even have the insurance.
The guy at the store didn't even care that the little VOID stick was gone from the one screw under the batter cover. He even looked for it specifically.

Lol wow
Sent from my HTC Glacier using XDA App

Experiences with faulty hardware?

I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.

lexman098 said:
I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.
Click to expand...
Click to collapse
Take that thing back to the TMOB store and tell them you want a new one. When they tell you that it's passed the grace period start to get a little loud. Keep getting louder until they either replace it for you or you are asked to leave by a security guard.

I was under the impression that the stores are separate entities from online sales with different prices and procedures. Has anyone taken a phone back to the store that was bought online? I have a feeling they'd tell me they couldn't do anything and to ship it back.

Check that it is a "company store" and not a franchise.
http://locator.t-mobile.com/
"T-Mobile Store" is what you are looking for, not a "T-Mobile Preferred Retailer"

I just got an exchange from tmobile and have the exact same issue with the light pertruding from home button, I don't have issue with menu button though. I noticed this on day one. But another issue I received with phone is if i shake or tap the phone I can feel the vibrator (its very faint but I can feel it) I even checked my old device to see if it did the same or if I was just crazy, and wouldn't you know it did not do it. I called tmobile and told them about it and of course got disconnected in middle of conversation, so rather than going through the issue with another rep (annoying) I am just dealing with it. Was thinking it was a bad lcd or could maybe cause it to fail prematurely that's why I called. Now that I see someone else has same light issue I think I'm gonna call them back
Sent from my SGH-T959V using xda app-developers app

Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.

I too have the home button light issue but not the menu button issue. And I can also feel it vibrate when I tap it a little. It never bothered me so I left it alone. I've had the phone for over a year and a half already and nothing seems to be malfunctioning.

lexman098 said:
Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.
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Click to collapse
Heh, my phone has the opposite vibrator problem. So friggin strong. But I won't complain

I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
Sent from my SGH-T959V using xda app-developers app

htaak said:
I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
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Click to collapse
How did you get the replacement?

lexman098 said:
How did you get the replacement?
Click to expand...
Click to collapse
Handset protection on my TMobile account 2 times, and the first time I told them I couldn't get any signal after the kies update to GB.
Sent from my SGH-T959V using xda app-developers app

Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.

lexman098 said:
Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.
Click to expand...
Click to collapse
So our phone is like... discontinued? Cool
Sent from my SGH-T959V using xda app-developers app

pisherthefisher said:
Cool
Click to expand...
Click to collapse
Not so cool actually. For reasons like this plus lower supply = higher prices and lower community support, so be sure to thank the ROM devs every chance you get

Follow up: So I sent the phone back to Samsung for repairs. I told the guy on the phone about the menu button problem in great detail and he sent me an email with return info etc. I receive an email a few days after they receive it that basically says they ran some standard tests and couldn't determine that anything is wrong with it so please provide them more info. It didn't say how to provide them with more info so I just replied to the email with a very detailed description of how to reproduce the problem (basically just leave the phone on the table with the screen on). They send me back the phone, un-repaired, with a note about how nothing is wrong with it.
Moral of the story: Do not buy any Samsung product without also buying an extended warranty from the retailer. Samsung does not honor their warranty when it comes to intermittent problems that are not immediately reproducable.

loose power button

Hello Peeps,
Have any of you noticed that your power button is loose or wiggly?
I just noticed it on mine, my phone is only two weeks old and I just noticed this issue.
I am pretty bummed about it cause I just achieved root on it.
I suppose if I were to try to take it back, they would not exchange it because of it being rooted.
Any thoughts on this?
The power button is working just fine, I just do not like that it is so loose.
I did a google search and I see that some other people have reported the same issue.
Thank you,

Its normal, hell mine fell off one day.
I use a case so its no longer an issue.
Sent from my SCH-I535 using Tapatalk 2

Beeg Boy said:
Hello Peeps,
Have any of you noticed that your power button is loose or wiggly?
I just noticed it on mine, my phone is only two weeks old and I just noticed this issue.
I am pretty bummed about it cause I just achieved root on it.
I suppose if I were to try to take it back, they would not exchange it because of it being rooted.
Any thoughts on this?
The power button is working just fine, I just do not like that it is so loose.
I did a google search and I see that some other people have reported the same issue.
Thank you,
Click to expand...
Click to collapse
Ya I think it is a pretty common problem but as long as it does not fall out then you are fine it's just one of those "build quality" issues that Samsung seems to have on all of their phones... Gotta LOVE plastic...

Yeah its just a poorly designed button to begin with. More of it "hangs out" of the case in the back than in the front, which makes it easy to apply too much pressure to certain areas. I definitely see how snapping it off could be a very easy thing to do, so my best suggestion would be to get a case or something. If you're that worried about losing it, you could always ODIN your phone back to stock and take it back to Verizon.
Sent from my SCH-I535 using Tapatalk 2

I took mine in to the verizon store, and the reps said that it was normal. I think it's just designed that way.

Definitely normal. My brand new one had a loose power button, and the replacement I got for a different problem, also brand new, has a loose power button.
I love my GS3 but wish it was made a little better, with higher quality materials. Like aluminum, and glass.
Sent from my SCH-I535 using xda app-developers app

Mine is loose as well. As long as it.works your fine
Even the s3 I had with sprint was loose.
Sent from my LS670 using xda app-developers app

Hello Peeps,
Thank you for weighing in on my post.
From what I have found, it is pretty common.
I have a case on my phone and I found an app for a lock screen widget, so I am trying to take it easy on my power button.
I agree, worse case scenario I can always revert back to stock and take it back.
Thank you,

My power and volume button are a bit loose too.
My t-mobile galaxy s3 is firm and tight. *that's what she said*

My power button does not wiggle, my volume rocker is loose
Sent From My VZW GS3

There's a little wiggle to my power button and I still use it constantly during the day, usually for turning off the display before waiting on a timeout.
It's been solid in its slight looseness.
- ooofest

Yeah buddy mines is gone , nothing a little improvising couldn't handle though.:thumbup:
Sent from my SCH-I535 using Tapatalk 2

Power and volume buttons as tight as a drum here.
Hopefully didn't jinx anything
I did return my 1st S3 due to a possible antenna issue.
That S3 had a power button that was flush with the frame of the phone, and you had to 'search' around for it to feel where it was.
This S3s power button protrudes slightly, as it should.

Mines loose. Lol. That just sounds hilarious
Sent from my SCH-I535 using xda premium

mines been loose since i bought it, no big deal.

fix-this! said:
mines been loose since i bought it, no big deal.
Click to expand...
Click to collapse
+1. Mine is loose too.
Sent from my SCH-I535 using xda premium

For what its worth, mines been incredibly loose since day 1. Pops off when taking my case on and off to do battery pulls sometimes. I found a site where you can order replacements for a little under 2 bucks, so I'm not worried about it (I forget what it is exactly, but its just a quick Google search away if you wanna check it out)
Sent from my SCH-I535 using xda app-developers app

real0325 said:
Yeah buddy mines is gone , nothing a little improvising couldn't handle though.:thumbup:
Click to expand...
Click to collapse
Hell, my 2nd refurbished one came with the power button detached, volume rocker soon followed.
Needless to say, after talking to my business Verizon rep for a while, I've got my 4th one hiding behind an Otterbox commuter case...