About an hour ago I tried charging my phone because I was going to flash a new Rom and it wouldn't charge. The LED Light doesn't even come on. It was at 15% when I first noticed it doesn't charge. I tried multiple chargers and USB cords but still no luck and me turning the phone on and off constantly trying to diagnose the problem caused the battery to die. I haven't dropped my phone and it doesn't have water damage. Please help
Still on contract may warranty it its sounds dead if you tried diffent plugs and battery
Sent from my Sensation 4G using xda premium
Thanks for the response I appreciate it... The battery works it just won't charge. What do you mean when you say it sounds dead? I don't know if I can get insurance from it because I traded my old phone for it with a friend. I have insurance though. Do you still think I should warranty exchange or use my insurance?
i had the SAME exact issue 2 weeks ago and made a post about this with a weird story to it. But there is nothing that I could of done and luckily I had insurance so I got a replacement and I suggest you do the same.
Warranty may still be good though. Is it rooted?
Sent from my Sensation 4G using xda premium
Yes it's still rooted but I'll find a way to brick it and take it to the T-Mobile tomorrow. If they won't replace it I'll just use my insurance. Luckily I still have a Samsung highlight from like 2009 I can use for the time being. Thanks guys I really appreciate your feedback.
Flash radio, remove battery halfway through should kill it.
try adb reboot with battery in before you brick it, you never know
i put my htc one x to charge and it didnt want to so i checked the charger and it turned off then it got scorching hot and started to vibrate on its own I opened it too see if i could remove battery but battery is difficult to remove so it finally stup vibrating but I am to scared to try to turn it on I left it by the fan so it would cool down. I have no warranty I bought it on the street it was working excellently I have the box and everything. What should I do?
Edit: My cellphone is dead doesnt charge or turn on. Computer doesnt recognize it I just lost $400.00. What should I do I am not the original owner so I cant go to at&t What are my options?
Uh...your first mistake was "opening" the phone. Our phones are not meant to be cracked open...
Maybe something shorted out and caused your battery to overheat like crazy
In my opinion, it sounds like you're out of luck, but wait until other people respond to see what they say.
this phone is relatively easy to open and there are no seal except on the inside screws
I am desperate dont know what to do i have a 400 dollar paper wieght
Device has a 1 year warranty. Are you on at&T? If so call them. They will replace it. If not call htc.
I bought it on craiglist used like for a 2 weeks used and i dont have reciept what should I do Help me i know there are other people whod have had this problem before. i think htc will ask me for receipt
Nobody cares where you bought it. The warranty covers the device. I'll say it again. If you are on at&t call them. They handle warranty claims for you period.
i use this phone on simple mobile prepaid i never have had at&t
In that case call htc. You still have a warranty.
I read the instruction in the box and it says the warranty is for first owner only
Kevin36 said:
I read the instruction in the box and it says the warranty is for first owner only
Click to expand...
Click to collapse
You can still try. A 10 minute phone call is worth not losing $400, right? Don't mention that you're not the first owner unless they actually ask.
will try
post any update from phone call
called htc and told them about the heating problem and that cellphone wont charge or turn on they told it was in warranty and that I just had to send it to them
Kevin36 said:
called htc and told them about the heating problem and that cellphone wont charge or turn on they told it was in warranty and that I just had to send it to them
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Click to collapse
Ta-da!
You got away with one.
Lesson learned: Buying things off the backs of trucks is risky.
Next lesson: Punctuation. ;-)
Sell it on craiglist to cover your loss
Sent from my HTC One X using xda premium
I got my Sprint Galaxy S6 edge in from UPS the other day. I finally opened it today and found the battery completely dead. A quick search on the internet showed that some AT&T units were turning themselves on in transit thus arriving with dead batteries. Am I the first one on Sprint to have this issue? They blamed the AT&T issue on the packaging and the way the phone is boxed, and I would assume they are all packed the same. It is charging now.
chazglenn3 said:
I got my Sprint Galaxy S6 edge in from UPS the other day. I finally opened it today and found the battery completely dead. A quick search on the internet showed that some AT&T units were turning themselves on in transit thus arriving with dead batteries. Am I the first one on Sprint to have this issue? They blamed the AT&T issue on the packaging and the way the phone is boxed, and I would assume they are all packed the same. It is charging now.
Click to expand...
Click to collapse
My phone had like 30% battery or something around there when I got it and turned it on. Not sure if that was normal or due to the phone getting turned on during delivery or not.
Interesting. Mine was at 54%.
Sent from my SM-G925P using Tapatalk
Well, I found a couple of defects under the rear glass and exchanged the phone today. The new one was at around 50% out of the box.
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Same phone here. I thought mine was dead too. Phone just instantly shuts off. Need to long hold power button restart. Happened to me numerous times in the past 12 hours. I am unlocked and rooted. I wonder what's going on.
Sent from my Pixel XL using Tapatalk
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Are you using newest february security patch?
Maybe unrelated but I just had similar problem on my old Moto X '14. I'm using it as a backup device on Fi and I accidentally let it run out of power (no idea how much battery was left when it shut down). The phone is running a Nougat rom and it appeared completely dead until a found the suggestion to plug it into "the strongest charger I owned". Did this and let it sit for a while and it came back to life and charged normally. Just thought I'd mention this as it seems to be a problem with Nougat itself (had the same thing happen to my tablet also running Nougat). I'm now scared to let my Pixel run out of juice.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
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Click to collapse
3 devices is nothing. If they sold 3 million Pixels, that means that 99.999999% are okay so far. That's a good amount. ?
Edit: Double post - please disregard.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
I just finished a long useless chat with Google support. I have to go to the retailer for warranty support. If they won't help then I can go back to google. I'm in Australia if that makes any difference
k.s.deviate said:
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
Click to expand...
Click to collapse
This was my experience too (including the same hardware problem!).
Similar thing happened to me. The phone started rebooting about once a day over the last week. I woke up and it was stuck on the bootloader. It wouldn't load the OS or the recovery.
Bought mine through project Fi but unfortunately its already almost 3 months old and they would only send me a refurbished device.
Pixel also died...no apparent reason
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
googledisappoints2 said:
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
Click to expand...
Click to collapse
I had the same thing happen. I RMA'd the first one and received a brand new one as a replacement. After about three months, the new one died the same exact way. I RMA'd that one and received a refurbished one. So far, it's been fine... but I don't trust it.
Same here
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
1199c said:
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
Click to expand...
Click to collapse
It's a minor hw/sw defect in a very extremely small portion of the phones and isn't permanent and they painlessly replace the phones with brand new ones in a few short days after the request is processed. Good luck filing and winning a class action suit against Google over this.
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Phonelessgoogleuser said:
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Click to expand...
Click to collapse
"update" i called google several times and they finally agreed to replace my phone, for free!. I told them that there were a lot of pixel phones suffering the same issues. I even offered to pay to have it repaired/replaced, and i was 5 weeks out of warranty
Same thing happened to me. Was out of the 1 year warranty and the google extended warranty i had to pay $90. This was the third phone it happened to also.
Sent from my LG-H830 using Tapatalk
Just happened to me too! Pixel XL died over night, went through google hardware chat support on my pc... to find my phone was out of warranty by 1 day. Looks like they are processing an exception though for me and replacing it (kind of vague though about what they are going to do on their end, so not actually sure what they implied). I also took it to their authorized repair store ubreakifix as well. The technician put in a new battery, screen and charge port with no luck, phone came back as not repairable. Said there was a tiny amount of water damage but nothing was fried so he ruled that out (my phone got a tiny amount of rain on it about 3 weeks ago is only thing I can recall). He believed there is a larger problem with the power mgmt system, another person behind me in line had the same exact issue and outcome.
My phone is also basically dead microphone won't work headphone jack won't work can't record at times have to restart the phone multiple times to get it to work again then craps out again when headphones plugged in straight static then other times you plug it an there's no sound at all also getting restarts
---------- Post added at 12:16 AM ---------- Previous post was at 12:15 AM ----------
Is there anywhere I can trade in my phone get money gonna buy a OnePlus 5T
After 3 months of owning this phone my charging port is so worn out, it won't fast charge anymore. Its been this way for a few weeks now, but I refuse to send this to htc for repair amidst the horror stories I've read about their slow turnover. I've been patiently waiting for replacement parts to start surfacing on the internet and yesterday I scored a new charging port off ebay. It should be here in a couple of days.
Now my questions for you is...
Do any of you have the same issue?
Do you only use the supplied htc cable?
I have a few different cables I've been using from LG, and Honor phones, and this is the first time I've ever had a charging port issue on a phone since the Galaxy Nexus of way back.
I'm trying to decide on keeping the phone after I repair it. Essential jut dropped their price to $499 for the ph-1
srimay said:
After 3 months of owning this phone my charging port is so worn out, it won't fast charge anymore. Its been this way for a few weeks now, but I refuse to send this to htc for repair amidst the horror stories I've read about their slow turnover. I've been patiently waiting for replacement parts to start surfacing on the internet and yesterday I scored a new charging port off ebay. It should be here in a couple of days.
Now my questions for you is...
Do any of you have the same issue?
Do you only use the supplied htc cable?
I have a few different cables I've been using from LG, and Honor phones, and this is the first time I've ever had a charging port issue on a phone since the Galaxy Nexus of way back.
I'm trying to decide on keeping the phone after I repair it. Essential jut dropped their price to $499 for the ph-1
Click to expand...
Click to collapse
I had the same problem with my phone also a htcu11. Really having trouble getting parts. I have contacted HTC 4 times now and they don't get back to me. Great phone but this is making me not want to touch HTC again.
Sent from my SM-T715Y using Tapatalk
Same problem here, not sure if i want to send mine in myself either