I got my Sprint Galaxy S6 edge in from UPS the other day. I finally opened it today and found the battery completely dead. A quick search on the internet showed that some AT&T units were turning themselves on in transit thus arriving with dead batteries. Am I the first one on Sprint to have this issue? They blamed the AT&T issue on the packaging and the way the phone is boxed, and I would assume they are all packed the same. It is charging now.
chazglenn3 said:
I got my Sprint Galaxy S6 edge in from UPS the other day. I finally opened it today and found the battery completely dead. A quick search on the internet showed that some AT&T units were turning themselves on in transit thus arriving with dead batteries. Am I the first one on Sprint to have this issue? They blamed the AT&T issue on the packaging and the way the phone is boxed, and I would assume they are all packed the same. It is charging now.
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My phone had like 30% battery or something around there when I got it and turned it on. Not sure if that was normal or due to the phone getting turned on during delivery or not.
Interesting. Mine was at 54%.
Sent from my SM-G925P using Tapatalk
Well, I found a couple of defects under the rear glass and exchanged the phone today. The new one was at around 50% out of the box.
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I woke up this morning and found my phone (7 Pro) was mildly wet on the bottom. I slid open the keyboard to make sure it wasn't wet everywhere and it wasn't. After I dried off the bottom and started using it it began getting wet again. When I opened the battery cover to investigate I found the source of the liquid and immediately pulled the battery out. There is now discoloration on the battery and inside the battery hutch. The battery appears to have stopped leaking this liquid but it has only been an hour. I am obviously concerned that this has damaged my phone. The phone was working though when I checked my email and discovered it was wet.
When I researched it said Lithium ion batteries aren't supposed to leak but this is the only explanation I can come up with. The phone wasn't near water and since the top half of the phone wasn't wet, this must be the case.
Is my phone damaged?
Can I use the old battery from the TP2 (both batteries say RHO160 on them)?
you can use old battery... also if under warranty, complain...
I already wrote to HTC but I don't think I'll hear back from them until tomorrow. I hope they don't pull some **** about it being water damage...
How did it end? I've got a similar problem
orionz said:
How did it end? I've got a similar problem
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Well now I'm using my old TP2 battery and it's working fine. There doesn't appear to be any damage to the phone which is reassuring, but who knows in the long run. What happened to your phone exactly? Which model do you have etc?
Also HTC were very understanding (though I got a female service rep) and they're sending a new battery my way. I'm too scared to try the old battery again.
Can't you take your phone to your carrier's store for a replacement?
day2die said:
Can't you take your phone to your carrier's store for a replacement?
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I bought my phone on ebay and it's an unlocked unbranded htc 7 pro, so no I can't just go get a replacement.
It must have just been the battery since I have tried 2 old TP2 batteries and neither have leaked so the phone is not destroying batteries .
HELP!!! I have a Samsung Nexus S 4G from Sprint that decided to stop working. When it finally turned off for the last time, there was a battery icon that had an exclamation point in the center. I got a new phone with plans to have my Nexus fixed. But Sprint said it was past the time frame for them to look at it covered under insurance. So they said the battery port was jacked and or the battery itself was bad. So I got a replacement battery AND charger. Charged up the new battery then placed it inside and I got nothing. Phone will not start still. I have images of my daughters, video's and SMS's that I've backed up that I desperately would like to have back. Is there anyway to get any of this off the phone? Is there any way to bypass this whole battery startup? Can I buy another fully functional nexus s and start swapping parts?
I just purchased my S6 about 2 months ago and today noticed it was coming apart due to the possibility of the battery swelling. I really haven't seen any other problems like this with the S6. Was curious if anyone has had an issue. Gotta call the store when I get off work and see what they say. I attached a few pics to show the swelling.
blu04 said:
I just purchased my S6 about 2 months ago and today noticed it was coming apart due to the possibility of the battery swelling. I really haven't seen any other problems like this with the S6. Was curious if anyone has had an issue. Gotta call the store when I get off work and see what they say. I attached a few pics to show the swelling.
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Just wondering which charging method you have used primarily? This is a scary looking issue my friend
Sent from my SM-G920V using Tapatalk 2
I used the fast charger that came with the phone or my other samsung charger. Majority of the time it was the fast charger though. Took it to the Verizon store last night and should have a new phone when I get home tonight from work.
blu04 said:
I used the fast charger that came with the phone or my other samsung charger. Majority of the time it was the fast charger though. Took it to the Verizon store last night and should have a new phone when I get home tonight from work.
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Hmmmm might stick to the wireless charger now lol
Sent from my SM-G920V using Tapatalk 2
What happened at store??
blu04 said:
i used the fast charger that came with the phone or my other samsung charger. Majority of the time it was the fast charger though. Took it to the verizon store last night and should have a new phone when i get home tonight from work.
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my phone started swelling and when i took it to my verizon store they said i would have to go through my insurance and pay $200.00 to get a new phone.
travelbug114 said:
my phone started swelling and when i took it to my verizon store they said i would have to go through my insurance and pay $200.00 to get a new phone.
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I'd tell them to suck a fat one, then either get on Verizon chat or Samsung support to get a better solution.
blu04 said:
I just purchased my S6 about 2 months ago and today noticed it was coming apart due to the possibility of the battery swelling. I really haven't seen any other problems like this with the S6. Was curious if anyone has had an issue. Gotta call the store when I get off work and see what they say. I attached a few pics to show the swelling.
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It's not the battery swelling, its just the adhesive unsticking. I've heard reports of this before, apparently it happened with some early S6 models.
Ok, so I have one of the earlier releases and I was having the same thing, until today. Today I realized that my battery was swelling up..... Very quickly. It got so bad that I decided to replace the battery. My buddy has a barely used s6 so I decided to use is battery on my phone.
Once I followed the ifixit teardown and got to the battery I noticed that the battery wasn't swollen, but the foil wrapper on the battery had air trapped between the foil and the battery. Now, when air hearts up, what does it do....? It expands!!! All I had to do was make a few small careful cuts on both sides of the battery foil, press out the air, then reassemble the phone.
Now it's working flawlessly and no more swelling!
Sent from my SM-G920V using XDA Free mobile app
Predtechhacker said:
Ok, so I have one of the earlier releases and I was having the same thing, until today. Today I realized that my battery was swelling up..... Very quickly. It got so bad that I decided to replace the battery. My buddy has a barely used s6 so I decided to use is battery on my phone.
Once I followed the ifixit teardown and got to the battery I noticed that the battery wasn't swollen, but the foil wrapper on the battery had air trapped between the foil and the battery. Now, when air hearts up, what does it do....? It expands!!! All I had to do was make a few small careful cuts on both sides of the battery foil, press out the air, then reassemble the phone.
Now it's working flawlessly and no more swelling!
Sent from my SM-G920V using XDA Free mobile app
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You voided your warranty by doing that. Kinda sad.
N1ghtr08d said:
Ok, so I have one of the earlier releases and I was having the same thing, until today. Today I realized that my battery was swelling up..... Very quickly. It got so bad that I decided to replace the battery. My buddy has a barely used s6 so I decided to use is battery on my phone.
Once I followed the ifixit teardown and got to the battery I noticed that the battery wasn't swollen, but the foil wrapper on the battery had air trapped between the foil and the battery. Now, when air hearts up, what does it do....? It expands!!! All I had to do was make a few small careful cuts on both sides of the battery foil, press out the air, then reassemble the phone.
Now it's working flawlessly and no more swelling!
Sent from my SM-G920V using XDA Free mobile app
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Old thread I realize but this was the problem I found with a device recently purchased (10 bucks) out of a local pawn shop junk drawer I frequent. Poked a hole ... charges up. Now I'm just wondering why it happened in the first place.
This fixed it!!
N1ghtr08d said:
Ok, so I have one of the earlier releases and I was having the same thing, until today. Today I realized that my battery was swelling up..... Very quickly. It got so bad that I decided to replace the battery. My buddy has a barely used s6 so I decided to use is battery on my phone.
Once I followed the ifixit teardown and got to the battery I noticed that the battery wasn't swollen, but the foil wrapper on the battery had air trapped between the foil and the battery. Now, when air hearts up, what does it do....? It expands!!! All I had to do was make a few small careful cuts on both sides of the battery foil, press out the air, then reassemble the phone.
Now it's working flawlessly and no more swelling!
Sent from my SM-G920V using XDA Free mobile app
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Click to collapse
I had the same issue pop up and I stuck a needle thru the little slit it made while swollen and pierced the foil wrapper around the battery and "pssssss" I heard the air leave and saw the swelling subside. Tadaa well for anyone else that does not want to tear the phone apart cutting holes or replacing batteries; replacing phones. There is a method you can use.
The battery in my S6 is swelling too. It happened very recently even though I've had the phone since the original launch date.
My AT&T edge wont turn on today. I awoke to a phone that was charging all night while on like normal, screen was off, charge LED was green, but the power button would not wake the screen.
Things that I have experienced before the problem and tried after:
About 5 months ago my camera stopped recording videos randomly. I could not record a video of any quality for more than 5-10mins in varying duration's the camera would just stop working and drop back to home screen no error message.
about a month ago my Edge started having a camera failed problem where using the camera sometimes "failed" where the app would freeze the whole phone for a few seconds then would crash to home screen.
about a week ago attempting to use the crippled camera to take a quick pic would drain a upto 70% filed battery instantly and it would take normal time to charge it like it was really dead. first and only time it has done this with over %40 battery
last week i unlocked the phone and put it on T-mobil and flashed 5.1.1 worked fine for 6 days still had camera problems was thinking new battery would fix it.
all this week battery could die at random times mostly below 40% but I was still getting 6-7hours a day from it, i figured it was a bad battery at the root of all this.
After this morning it would not power on I tried to power it with a hacked up USB cable, nothing.
My multi-meter says the battery has 4.37V
Would someone with a little more experience tell me if they think it's worth it to buy a new mobo, battery, and camera replacement for this phone or is it a waste of time? Is my line of thinking right is this a mainboard problem? If I attempt a repair does it make sense to try a new camera module?
This phone has never been dropped or wet it's in perfect condition as far as aesthetics go. Is it common for a phone to just not turn on at the end of its life?
Hetrochromia said:
My AT&T edge wont turn on today. I awoke to a phone that was charging all night
Would someone with a little more experience tell me if they think it's worth it to buy a new mobo, battery, and camera replacement for this phone or is it a waste of time? Is my line of thinking right is this a mainboard problem? If I attempt a repair does it make sense to try a new camera module?
This phone has never been dropped or wet it's in perfect condition as far as aesthetics go. Is it common for a phone to just not turn on at the end of its life?
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If you think you have to do all that replacement, might as well go to swappa and buy a relatively good condition Edge which will prbly be cheaper than trying to get all those replacement parts. Unless you know where to get cheap replacements.
Bought my current TMobile variant from Swappa. No issues so far. you could also try Amazon
edo101 said:
If you think you have to do all that replacement, might as well go to swappa and buy a relatively good condition Edge which will prbly be cheaper than trying to get all those replacement parts. Unless you know where to get cheap replacements.
Bought my current TMobile variant from Swappa. No issues so far. you could also try Amazon
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Swappa I'll check that out thanks
I tried a oven re-flow on the main board at 410F still no go.
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
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I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.
I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk
I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk
speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
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I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.
I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls
EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
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I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
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You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk
WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.