Database Info

This Really Needs To Be Sorted (wm6_live)

There is a CLEAR evident problem with windows live mobile. When you login with your ID. things work fine. But if you drop your cell connection or soft reset you will get endless syncronization errors and push email will no longer work for you. The only solution is to clear your ID and log in again, but undoubtedly this will error again during your working day.
I did a search on this and other forums and many people are having the same problem,yet no solutions have been offered.
Up until about a month ago (maybe less), Windows Live Mobile was synching and pushing emails just fine. Something has changed. Its not my GPRS connection as I have tested the same with Wifi. Its not my ROM as I have reflashed and even tried others.
By the way im using a HTC Touch.
CAN ANYONE HELP?!

OH COME ON!
I KNOW im not the only one with this problem..

Im bumping this because quite frankly it IS a serious issue that DOES NOT deseve to be ignored.

bump again

Same issue on Samsung i760
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.

I have the same bloody annoying issue !!!!!!!!!!!!!!!

BUMP. Come one people! I know others have this problem. Why hasnt it been addressed?

Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.

FloatingFatMan said:
Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.
Click to expand...
Click to collapse
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.

Same Problem
worked 100% on one of the many WM6 roms out for the Tytn. Upgraded to the Tytn II and WLM fails to sync more than it works!!!

darthbane2k said:
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.
Click to expand...
Click to collapse
Well, there's very little anyone here can actually DO about it. Have you submitted a bug report to Microsoft? Have you checked in the appropriate Microsoft newsgroups to see if they're aware of it? Have you POSTED in the appropriate Microsoft newsgroups to find out if they're aware of it?

i think it's device/rom dependent as well. i had nightmares with this issue on most of the prophet wm6's, but now i'm using an artemis, with meschle's 3.0, and so far it seems to be working fine. maybe someone can do a poll or something...

Same issue, and yes this needs some attention
I have been experiencing all the same issues on my Tilt/Kaiser. I have tried various ROMs and different versions of WL but the problems persist. Most notably is that Push Email does NOT work. I also experience multiple sync errors daily.
This is a major problem for me as I am currently relying on Hotmail as my primary email account.
Funny thing is WL worked great on my Hermes, but I have not retested since switching to the Tilt over a month ago.
Does anyone have WL Push email working correctly on a Kaiser?

Conversation with Windows Live Mobile Tech support
Sorry for posting this in a few different places, but I am getting really frustrated with my Windows Live Mail not working corretly on my Tilt and I decided to contact MS Tech support to see if there was anything they could recommend.
Below is the convo that I had back and forth with the Support Rep.
Windows Live Push email does not work on my HTC Kaiser Tytn II device.
In order for my Live Hotmail email to sync I have to manually initiate a sync, even though my settings are configured to deliver emails As items arrive. I have tried changing these settings around several times, but it does not make a difference.
Furthermore I receive multiple sync errors often, and most of the times when I delete an email on my device it fails to delete off the server.
I did not have these problems using Windows Live with my HTC Hermes Tytn running Windows Mobile 6.
I have also tried signing out of the Windows Live app and then signing in. I have Hard Reset my device (back to manufacturer default) and still experience the problems. I have also tried with NO 3rd party programs installed and still the push email does not sync correctly.
I have also tried different versions of the Windows Live app that are floating around the internet, such as 10.6.32.2100 and 10.6.33.600. Neither of these newer builds fixed my problem.
Is there a way to fix the issues I am having with Windows Live App push email functionality on the HTC Kaiser Tytn II?
RESPONSE 1
Thank you for contacting Windows Live Mobile Technical Support. My name is Teddy and I understand that you have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience. I appreciate the time you have taken to advise us of your experiences and I hope to offer as much assistance as possible.>
We have received reports from other customers experiencing similar contacts synchronization issues. Based on our investigation, this issue occurs when the Windows Live application in the device is having trouble synchronizing with the Messenger servers.
They were able to resolve this issue by doing the steps below:
A. Changing your saved Windows Live Messenger display picture.
Errors appear during synchronization when the server is experiencing difficulty fetching your saved Messenger display picture. To avoid this from happening, let's try to change your display picture to a default picture. To do this:
1. Sign in to Windows Live Messenger using a computer.
2. Change your display picture to a default picture.
3. Try to sign again on your mobile device.
B. Re-synchronize your account.
You may also need to reset your Windows Live account on your Windows Mobile-powered device by signing out and signing in again. To sign out, please refer to the instructions below:
1. On your mobile device, tap "Start" and then select "Windows Live."
2. Tap "Menu" and then "Account Options."
3. Tap "Switch account."
4. You will be prompted to confirm account switching as this action will sign you out of Windows Live, preventing you from seeing your e-mail inbox. Tap "Yes" to continue.
5. You shall be redirected to the Terms of Use screen, an indication that you are already signed out of Windows Live.
To sign back in:
1. Tap "Start" and then select "Windows Live."
3. Tap "Sign in to Windows Live."
4. Tap "Accept" on the Windows Live Terms of Use screen.
5. Enter your MSN or Hotmail e-mail address and its corresponding password.
6. Tap "Next."
7. Choose if you wish to have the Live Search bar or Windows Live services on your device's "Today" screen and tap "Next."
8. Choose of you wish to sync either Contacts and Messenger contact or e-mail (or both) with your mobile device then tap "Next" to continue.
9. Wait as your mobile device syncs with your Windows Live account. Tap "Done" when sync is complete.
10. Open Windows Live Messenger and check if your online contacts now appear as online.
The steps above should help you fix this problem. If the issue persists, we want to continue assisting you until this is resolved.
Click to expand...
Click to collapse
Trying both A and B above fixed the issue... until I did a soft reset. Then the same problems returned. So I emailed again and got the below response.
I performed the steps listed in A and B of your email (Changed Display Picture and Switch Accounts). I changed my messenger display picture to No Display Picture and signed out of Windows Live on my Tytn II and then soft reset the phone. After the phone rebooted I signed back into Windows Live.
At first this did seem to fix the problem. All of my emails started coming through (at Push speeds) and I did not encounter any sync errors. However, after I performed a soft reset on the phone, all of my problems started again. Windows Live would show sync status stuck on "Checking Internet Connectivity" even though I have network coverage and can browse the web via PIE. I would have to manually click on the sync button to get syncing started. Emails stopped coming through as push (even though I have delivery set to "As items arrive") and I started receiving sync errors again.
Below are the answers to the questions you asked.
- HTC Tytn II
- Windows Mobile 6
- Carrier: At&t Location: I am in the Dallas/Fort Worth Texas area - zip 76262
- *****@hotmail.com
- yes it happens on any Windows Live account
- currently the version of Windows Live on my device is 10.6.33.600, although I have tried the original build (can't remember #) that came on my device along with build 10.6.32.2100. All versions have had the same problem on my device.
I appreciate your help and look forward to hearing a solution to this issue. I pay the $19.99/year fee for premium Hotmail/Live mail features and use this email as my primary email and contact manager. I really need this program to work on my device.
RESPONSE 2
Thank you for writing back to Windows Live Mobile Technical Support. My name is Teddy. I understand that you still have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience.
We received feedback from a few customers experiencing similar issues. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate what is causing the issue. The details you included in your email will be very helpful to our investigation.
At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience while we work on a solution.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile Technical Support.
Click to expand...
Click to collapse
So at least MS is aware of the problem and hopefully a newer build of WL will leak onto these boards soon that includes a fix.

docjosh said:
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.
Click to expand...
Click to collapse
How'd you get windows live on the vzw Samsung i760? I'm trying to find it and can't. Was it included with your phone? Wasn't with mine. perhaps this bug is why.

[Q] Windows Live account problem

My Focus acts weird when I add the first windows live account.
When I plug in my live account, then
"[email protected]" is added as a live account
(with a random password.)
So the access to market apps is completely blocked
and since the first live account is not deletable I have to hard reset each time.
Is there anyone having same problem? What would be solution?
Thanks in adv.

This is a first
chocoberry said:
My Focus acts weird when I add the first windows live account.
When I plug in my live account, then
"[email protected]" is added as a live account
(with a random password.)
So the access to market apps is completely blocked
and since the first live account is not deletable I have to hard reset each time.
Is there anyone having same problem? What would be solution?
Thanks in adv.
Click to expand...
Click to collapse
"[email protected]" is the sample email you see in the field where you are to enter your own email address that is associated with your main Windows Live account. The password field should be blank, though - no characters at all.
Are you saying that you can setup your Live account fine, and then another account appears afterward that you haven't set up?

wspaw said:
Are you saying that you can setup your Live account fine, and then another account appears afterward that you haven't set up?
Click to expand...
Click to collapse
Yes, I setup my Live account at settings, and random account appears.
Here are some screenshots.
http://yfrog.com/h0a12rjj
http://yfrog.com/h7v5gj
Like this, "[email protected]" is actually added as the primary Windows Live account. On Marketplace the account is also "[email protected]" and I can't change it.
(I know this address should be an example.... but here it is weird.)
By the way, I think I posted this on Focus forum, but I don't know why it ended being in WP7 forum. Although it doesn't matter.

Strange
chocoberry said:
Yes, I setup my Live account at settings, and random account appears.
Here are some screenshots.
http://yfrog.com/h0a12rjj
http://yfrog.com/h7v5gj
Like this, "[email protected]" is actually added as the primary Windows Live account. On Marketplace the account is also "[email protected]" and I can't change it.
(I know this address should be an example.... but here it is weird.)
By the way, I think I posted this on Focus forum, but I don't know why it ended being in WP7 forum. Although it doesn't matter.
Click to expand...
Click to collapse
Very strange, indeed. What did Tech Support say?

anything on this?

Having the same problem on a ATT HD7S.
Got my HD7S from ATT yesterday. Still can't get it to set up correctly. No tutorials for the HD7 (or HD7S) on the ATT web site like the box indicates either.
When ever I try to add a Windows Live account (a primary account using an existing Windows Live ID that is not associated with any other device and not modifying the stupid default ATT demo account) it fails. Yes, all spelling and password is correct. The account address then reads "something[at]example[dot]com" and "Attention required" and the account can not be modified or deleted (I assume this is because it is supposed to be the primary phone account?). ATT support is horrible and was absolutely no help.
Stupid thing also keeps showing a Meet Windows Phone kind of screen saver whenever the phone goes idle. I am hoping this goes away once the primary Windoes Live account is set up.
Searching XDA forums for "something[at]example[dot]com" and "Attention required" was also of no help. What should I be searching for?
Really ATT/Microsoft? Right out of the box this thing is a pain.
Any help?

Stupid thing also keeps showing a Meet Windows Phone kind of screen saver whenever the phone goes idle. I am hoping this goes away once the primary Windoes Live account is set up.
Click to expand...
Click to collapse
It sounds like they sold you a phone intended to be a display model for the store. I'd guess that the Live account setup is actually disabled because of this.

Solved!?
MPerz said:
It sounds like they sold you a phone intended to be a display model for the store. I'd guess that the Live account setup is actually disabled because of this.
Click to expand...
Click to collapse
Yeah, same conclusion I came to after some surfing... (damnit can't post links yet because of my noob status)
(http - answers.microsoft.com/en-us/winphone/forum/wp7-sync/windows-live-account-sync-issues/6a6315a9-0455-4fbe-badf-1c8cc38b69a0)
Here is some more info on what the phone was doing in case someone else encounters this:
Somehow the phone was in "dog food" mode which is some kind of internal MS testing or demo mode. I never saw any kind of getting started wizard when turning on the phone, even after a hard reset (Power On while holding Vol Up/Down) which is what new users are supposed to see.
Instead, after the phone would boot, trying to do anything would result in a "Loading..." screen. After a few miniutes, the phone would automaticallyreboot and have all the ATT software loaded along with a dummy "Me" account ([email protected] or something like that) with fake contacts, messages and email like some kind of demo mode.
Trying to add a new Windows Live account would result in "[email protected]" with "Attention required" below the entry in the account list. Clicking on the corrupted entry would not allow you to change the "[email protected]" address, but you could reenter the password. Entering a password resulted in a Captcha (sp?) verification and password reentry. This always failed though.
Took it back got a new one and I would not let the service people touch it this time (they set it up for me last time). This time, I cracked the seal on the box myself, got the [getting started] wizard option right after boot and everything worked fine right out of the box like it is suppoed to happen.
So... either the phone was fubared, the saleperson messed up the setup (how in the world?) or they gave me a demo model? Like MPerz said, my bet is on the last option. @&#! A whole day wasted.
I hope this helps the next poor bastard this happens to.
FYI, the online ATT tutorial for the HD7S is actually at (http - att.deviceanywhere.com/htchd7s/tutorials). It wasn't accessable through the normal support menus this morning, only via that direct link.
Funny part is... I went to a store instead of ordering it online so I could avoid any problems... Oh the pain!

I would recommend finding a way to submit a complaint to Microsoft regarding this. AT&T's treatment of this platform has been shameful; from being relegated to a back corner ghetto in each store to the snail's pace update roll-outs and now it would seem that their sales reps can't even set the devices up properly. It's especially frustrating in light of CEO De La Vega's comments that if Microsoft wants to sell more units, "I think they just need to make it better." (I can't post links yet, so search for the quote to see it in context.)

Facebook Chat won't work on my Mango-updated HD7

It tells me it can't connect to see who's online. I've gone through all the different walkthroughs online, and none of them work.
Also, I can't seem to delete my linked Facebook account in Settings. It tells me this feature isn't available yet so I have to go to Live.com to do it, but when I do, it tells me I can't remove it because: There seems to be some trouble connecting this service to Windows Live right now. Please try again later..
Can anybody help? I swear I was allowed to delete my Facebook account in Settings last night...

"Delete Facebook?
This feature is not working yet. You can go to the Windows Live site on your computer and remove Facebook from your Windows Live account if you want to delete it"
This is what it says when I hold down my Facebook account and tap delete.

daniel_lfc said:
"Delete Facebook?
This feature is not working yet. You can go to the Windows Live site on your computer and remove Facebook from your Windows Live account if you want to delete it"
This is what it says when I hold down my Facebook account and tap delete.
Click to expand...
Click to collapse
I my self and others have answer this one at least 4 times....
M8 please search the forum with "Facebook chat Mango" ...and you will find the answer ...

colossus_r said:
I my self and others have answer this one at least 4 times....
M8 please search the forum with "Facebook chat Mango" ...and you will find the answer ...
Click to expand...
Click to collapse
No, I won't find the answer because I've done every walkthrough on every website about five times already.

Can anyone help?

daniel_lfc said:
Can anyone help?
Click to expand...
Click to collapse
How long has it been since you added Facebook chat to your Windows Live profile?
If its only been a few hours, you may have to wait a day or two. Sometimes it can take a very long time for Windows Live and Facebook to register each other and for your Facebook contacts to start showing up in Messenger. The other methods on the forum do not always work. Sometimes it just takes a little patience. Took my phone a day before any contacts showed up.

It took me like 5 mins to have all Facebook Contact List on my Windows Live Messenger.

Do one of the methods, wait 24 hours, and then report back. Most of the focus should be on the computer end. But I think the reason why many here are jaded about this is because many of us had to wait for it to just work. Which had nothing to do with the phone.
But then if it doesn't work, you may be SOL until the official update.

Nah, still not working. Pretty gutted about that really!

what I did was I deleted Facebook then went to windows live ( the same primary windows live account on my phone) and linked the two of them, then I readded Facebook and let it sync and also resynched windows live and then it connected and within 2 hours all my contacts started showing up. also make sure u have Facebook chat turned on in the messaging options.

daniel_lfc said:
Nah, still not working. Pretty gutted about that really!
Click to expand...
Click to collapse
Did you check in your online profile to make sure you linked the correct Face Book account? I too had a simulay problem with my daughters phone seems i linked my facebook account to her windows live so it did not work on the phone..
this is how you can tell
first login to your windows live @ live.com then click profile next to your name at top right then the details link on left then in the connect to you should see windows live and facebook if you do not see this then it facebook never connected and you should follow the steps again to connect facebook if you do see facebook click the manage link then click the edit link under facebook make sure the name that shows that you are connected to is the same as the one on your phone if it is not then you need to delete the facebook account from your profile next login into the correct facebook account then do the adding of the facebook account again and after you complete it and see your friends in the online and off line area of messenger you can go to your phone and resync facebook and windows live then in messenger tap offline then tap online it should be good then...
thing to note is the facebook account on windows live must match the one on your phone.

Mine kept saying it couldn't find anyone online even tho me Live account and Facebook were connected, but I managed to fix it.
I'm not sure if this was this trick but..:
1) Go to your Live account
2) Go to services
3) Go to the Facebook service
4) Just hit Save, even if you havent changed anything (also make sure the Chat is ticked).
5) Sync your Live account and Facebook on your phone
Everything was already ticked in my settings, but I just hit Save anyway and seconds later my Facebook Chat contacts started appearing.
Maybe somethings is improperly saved, and by just clicking the Save button again the settings are properly saved.

Do this:
Install Windows Live Essential, Log on WIndows Live Messenger
On the Bottom Right Corner of the Messenger Window, click Add and follow the step to connect Facebook for Live.
Log Out after you are done and then re log -in again.
You should be able to see the friendlist in a group called " Facebook" ( Must set show all friend, not "Online Only" )
Right click on a friend in Facebook group, and choose "Enable Facebook Chat"
Right now, you should see your Facebook friendlist on Windows Phone Chat.

daniel_lfc said:
Nah, still not working. Pretty gutted about that really!
Click to expand...
Click to collapse
Are you familiar with occam's razor m8 ??? "the simplest explanation is most likely the correct one."...
If all ppl have solve this by following those instruction, then you MUST do something wrong...
Follow the guides to the letter starting from blanc and not with " oh i id that and its not working' attitude....

just go to your Settings-Battery Saver, and UNCHECK 2 boxes :
always turn on Battery Saver when Battery is low,
turn on Battery Saver now, until next charge.
If you have unchecked both of them, you can connect to your Facebook Chat from messaging without any problem

[Q] How to add a SECOND Windows Live to the Messaging hub?

Hello my xda friends,
Last night I updated to Mango RTM version. Its all working very good.
I synced my Windows Live account with mail and people.
Also the chat is working good thru the Messaging hub.. But only facebo
ok is showing up..
So my question is: How can I add Windows Live accounts to the chat function?
Thanks alot
EDIT:
Some additional information: I have 2 Windows Live account. One for the marketplace (a fake one). This is also the one I add first in the phone.
This is because Zune then sees my fake account so im able to download apps.
After that I add my 'good' account. The problem is, the people from this account are not showing up in the Messaging hub??!!

Sounds excessively complicated to me. I'd just stick to one Live account (I use the one tied to my Xbox Live account, personally).

jasongw said:
Sounds excessively complicated to me. I'd just stick to one Live account (I use the one tied to my Xbox Live account, personally).
Click to expand...
Click to collapse
Yes I know but as far as I know its the only way to download / install apps from the Marketplace?
I tried a hard reset and entered my normal account first... then the Messaging page IS showing my people BUT as you can guess, I cannot download anything from the marketplace.
So right now its Marketplace VS Messenger....

You can't. The built-in Messenger only uses the primary Live ID. You cannot have it sign-on to multiple Live IDs at once, or use an alternate ID.

It seems to be that the marketplace is already available
At the 23 of august MS finally added the Netherlands to the list!
Finally I can drop my fake account
Thanks for all the answers

[Q] How to get windows live messenger to work

I have a HTC HD7 with mango, but although I have a hotmail account (which I use for MSN) it only gives me the options to sync emails, and I cant find anyway to enable messenger on it, anyone know how this is done on mango? or if it is even possible?
Im sure it supposed to work like the facebook chat but i dont appear to have an option for it (my facebook chay DOES work).

It's not in the settings as it's activated by default. Just change your status in the messaging hub to anything but "Offline"" and you should see your Messenger contacts that are online.

tried that but it doesnt show any of my msn contacts, I even tried playing around with my filter options (for the people hub contacts) and none of my MSN buddies or in the list.
also when you press the icon with the 2 arror buttons (left/right arrows) it only gives options of TXT and Facebook, it foesnt give a messenger option.

i have the same problem on my HD7. the 'onlline' tab only shows my friends from facebook chat and not WLM.. and i dont know why

is your windows live account the one you used to sign into the phone? go to home.live.com and see if you can see and chat with your friends online via hotmail....

After I updated to mango I had to hard reset my phone and everything worked.
Sent from my HD7 using Board Express

Moved to Q&A

abond32 said:
After I updated to mango I had to hard reset my phone and everything worked.
Sent from my HD7 using Board Express
Click to expand...
Click to collapse
Yup that might help too. Also have to make sure the MAIN Windows Live ID that your phone is signed into is the one you use for Messenger. If you've added additional Windows Live IDs, you'll get e-mails/calendar/contacts..etc but not Messenger.

It works reasonably well for me (the first message you get in a convo has an annoying tendency to to go the phone and not to the PC, which is a pain if you're signed on to both at once. The real problem, though, is that it only works with the primary WLID. Such a waste of a good feature.