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HTC support's response to Froyo & Exchange ActiveSync "Sync protocol error"

HTC support's response to Froyo & Exchange ActiveSync "Sync protocol error"
So after moving from HTC Hero to Desire Z, I started getting "Sync Protocol Error" after the initial sync with Exchange 2010.
Many threads on this site and on many others sites exist about this issue, a lot of them having a workaround in the shape of removing and re-adding the account, but absolutely nothing worked for me. until I ran into this one and gave it a try:
- I can't posts links..."
I implemented this solution successfully and I now have ActiveSync work perfectly on my device. so wanted this thread to stand out from the dozens of threads on many forums so people can find the solution to this very annoying problem easily.
This is the solution from the original poster and all credit goes to him:
"Have your Exchange admin use the Microsoft mobile admin tool to delete the partnership for the device. Once done, the next sync will succeed."
When trying to implement this solution on Exchange 2010, we found that the "Mobile Admin Tool" is already built into the Exchange Management Console, and these are the steps that you need to take in order to remove the partnership on 2010:
1. Open Exchange Management Console
2. Go to Recepient configuration
3. Right click on user and choose "Manage Mobile Phone"
4. At this stage my username had 3 different phones which Exchange identifies according to User Agent. the Desire Z was named HTC Vision.
5. We removed all the phones by choosing "Remove Mobile Phone Partnership" and choosing finish. you have to repeat this step for all phones because the dialog box actually closes without letting you delete all partnerships.
I'm not a big Exchange expert, but if you have a version prior to 2010 running on your Exchange server you might need to use "Microsoft Exchange Server ActiveSync Web Administration Tool":
- I can't post links..."
Anyway doesn't matter which version or tool you are using, removing the partnership is the golden solution.
No problems with syncing after that is done. many thanks to tscalzott from the HTC forums.

Oh cr*p... again this worked for a couple of days and stopped working.
I'm attacking this problem both with HTC email support and phone support.
Email support, after a few useless tips (factory reset etc') sent me the following:
"With regards to your inquiry,
Kindly note that this issue is escalated to a higher level to be investigated and we will be replying to you shortly the moment we get the update."
I have a feeling that I will not hear from them in the upcoming weeks or ever.
With phone support, they actually told me that I need to download the certificate from the OWA site and install it on the phone. they said they will send me instructions via email on the installation part because the support personnel probably had no idea how to do that. I also tried without any luck - I could find some tips on how to install WPA certificates but not the CET certificate that you can download from Exchange OWA.
After first call - didn't receive any email.
Called again asking for them to resend the email - still didn't receive anything.
Just got off the phone from the third call - the support agent made some more checks and said that there was probably a mistake with the first agent I talked to - as there is no need to install a certificate on the phone in order to work with Exchange ActiveSync on the phone.
He did however said, much like the email I got, that this issue is being escalated internally and at some point in time, information about a solution will be posted online at the HTC site.
If any of the many people having this problems are seeing this thread, please go ahead and send your case at h t t p : / / w w w . h t c .com/uk/CS_Mail.aspx or any other country in hopes that they will understand that there's a serious issue going on as they receive more complaints. I tried telling him to try and escalate the fact that although many people are not calling in (simply given up or using touchdown application instead), the escalation point should definitely just google the problem and see how many users are suffering from it. I do however understand that HTC's policy might be to only handle issues that are being reported to them, and not issues that are discussed on the web as they have no control over those users' actions.
Now we wait hoping for the best...

Any progress on this? I have a HD2 with the Desire Z NAND build on it. Love it for everythinggggg except that my exchange account doesnt sync calendar :'(

Integrated Messenger

Hi guys, just had a quick question. I've done my searching on both Google and XDA and I'm posting this thread as a last resort.
I'm on build 7720 and I can't seem to figure out how to set up the integrated messenger. When I slide over to the "online" section in messaging it says there is no one online when clearly I have a few people online. How do I get my contacts to show up in the "online" section?
P.S. It's been like this on all 3 builds of Mango for me.
Thanks for any input guys!

Nissan350 said:
Hi guys, just had a quick question. I've done my searching on both Google and XDA and I'm posting this thread as a last resort.
I'm on build 7720 and I can't seem to figure out how to set up the integrated messenger. When I slide over to the "online" section in messaging it says there is no one online when clearly I have a few people online. How do I get my contacts to show up in the "online" section?
P.S. It's been like this on all 3 builds of Mango for me.
Thanks for any input guys!
Click to expand...
Click to collapse
1) First question is, have you put yourself online in the status menu?
- Pull up the action bar, tap the status button, then tap 'online'. This will actually connect you and show you as online.
If you are online, then:
2) Do you have the right Windows Live ID sync'd?
- The integrated messenger app will only connect to the PRIMARY Windows Live ID. So you need to make sure that the Live ID you have set up with your phone initially (the one set as your main) is also the one you use for your Windows Live Messenger contacts.
If you have the right Windows Live ID, then:
3) Try adding a new contact and seeing if that contact appears on the phone.
- Add a new contact, preferably one not on your contact list currently, to see if the person shows up on your phone. Sometimes, it may simply be a sync'ing or provisioning error on Windows Live's end, and it may not be your phone. If this helps, you may have to remove your previous contacts and re-add them to allow Windows Live to provision them properly for your phone.
Then, if you are having issues with your Facebook contacts as well:
4) Contrary to popular belief, your Facebook contacts (or Twitter/LinkedIn contacts) not appearing is not a Windows Phone bug. Its simply a server side error with Windows Live and Facebook. Both of them need to sync up with your Windows Live ID, and sometimes that takes a while (from a couple hours to a couple days). In some cases, it doesn't happen at all, and a hard reset may be necessary to give Windows Live and Facebook a wake up call, but even this does not always work.
If all else fails:
5) Then unfortunately we can't be sure why its not working. Microsoft does not provide support for beta software so we probably won't see any real solutions until Mango is finally released and other people start reporting this issue. So you may be out of luck. Try a different Windows Live ID to see if that works, check to make sure your contacts haven't blocked you (or you blocked them). Or just wait it out and see if the Windows Live servers resolve it in time.
Hope it gets fixed for you. It has worked flawlessly for me ever since the first beta (though it did take a couple of hours for my contacts to show up initially), so its certainly not a Windows Phone issue.

Is those ppl tht is online, shows up in ur address book?
Sent from my LG Optimus 7

prjkthack said:
1, 2, 3, 4, 5
Hope it gets fixed for you. It has worked flawlessly for me ever since the first beta (though it did take a couple of hours for my contacts to show up initially), so its certainly not a Windows Phone issue.
Click to expand...
Click to collapse
thank you for this useful, very extensive post.
cheers

prjkthack said:
1) First question is, have you put yourself online in the status menu?
- Pull up the action bar, tap the status button, then tap 'online'. This will actually connect you and show you as online.
If you are online, then:
2) Do you have the right Windows Live ID sync'd?
- The integrated messenger app will only connect to the PRIMARY Windows Live ID. So you need to make sure that the Live ID you have set up with your phone initially (the one set as your main) is also the one you use for your Windows Live Messenger contacts.
If you have the right Windows Live ID, then:
3) Try adding a new contact and seeing if that contact appears on the phone.
- Add a new contact, preferably one not on your contact list currently, to see if the person shows up on your phone. Sometimes, it may simply be a sync'ing or provisioning error on Windows Live's end, and it may not be your phone. If this helps, you may have to remove your previous contacts and re-add them to allow Windows Live to provision them properly for your phone.
Then, if you are having issues with your Facebook contacts as well:
4) Contrary to popular belief, your Facebook contacts (or Twitter/LinkedIn contacts) not appearing is not a Windows Phone bug. Its simply a server side error with Windows Live and Facebook. Both of them need to sync up with your Windows Live ID, and sometimes that takes a while (from a couple hours to a couple days). In some cases, it doesn't happen at all, and a hard reset may be necessary to give Windows Live and Facebook a wake up call, but even this does not always work.
If all else fails:
5) Then unfortunately we can't be sure why its not working. Microsoft does not provide support for beta software so we probably won't see any real solutions until Mango is finally released and other people start reporting this issue. So you may be out of luck. Try a different Windows Live ID to see if that works, check to make sure your contacts haven't blocked you (or you blocked them). Or just wait it out and see if the Windows Live servers resolve it in time.
Hope it gets fixed for you. It has worked flawlessly for me ever since the first beta (though it did take a couple of hours for my contacts to show up initially), so its certainly not a Windows Phone issue.
Click to expand...
Click to collapse
Thanks for going in depth with this! It worked after I signed out of messenger and signed back in. I'm guessing it had to reconnect for some reason.
Thanks again!

Only works on wifi
Hi,
I have a different problem... for some reason I can only connect to the messenger service when I am on a wifi network? It won't work over the cellular network even with a hsdpa connection? It just says "Can't connect to chat".
Anybody else have this problem?
I'm using a Dell Venue Pro Build 7720 on Vodafone UK.

are you using it on a work network? maybe they are blocking IM.
I use it on wifi...
sometimes i have problems from live (on the phone) to my office's Lync server.. but that might just have been in the beta.

Working
I figured it out last night and yes your right, it was the network blocking it. I turned off content control with Vodafone and now it works.

[Q] Qauntum useless after Mango update would flashing back work

I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy

The Sand said:
I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy
Click to expand...
Click to collapse
that is bizarre. Sounds like a certificate issue. You tried a complete cold boot (hard reset in Settings, About, reset your phone)? and it's still not working? Can't imagine what an original rom would do better than that. If you look further down the thread you found with the roms, there seems to be a NoDo rom as well.
Did you try to restore back to NoDo? when you upgraded to Mango the install process should have created a NoDo restore. Open Zune client, connect phone via USB and check Settings/Phone/Update. there should be a restore option at the bottom (Must be the same PC and same user account you used to upgrade to Mango).
There is some good info in this thread here about the same issues others had. At least somebody found a solution for Exchange server sync that may work for you.
Somebody here had the same problem with hotmail accounts. Even after hard resetting etc. He and somebody else were able to fix this by adding a twitter account (just a dummy one). Once twitter was added it fixed all hotmail problems. Note that they had this problem on 7712, however it sounds very similar to your problem. It also shows that a hard reset of rom flash will likely not help at all because it is some kind of certificate error or similar.
I would think that reflashing the phone would not be any different than hard resetting your phone. I strongly believe that the problem is someplace else as seen in the other posts above.
Good luck and hopefully it is something simple.
cheers

Thanks so much for your reply!
I just spent over an hour on the phone with AT&T who referred me to LG who told me to contact Microsoft. And we all know you can't contact Microsoft. Thus I got nowhere which is what I thought would happen but wanted to try anyway.
if you think flashing won't right this then I won't do it. What is interesting with my problem is there are no error messages - you just won't receive some email for Hotmail unless you manually hit the sync key (even though I have set it to deliver "as items arrive") - but other times you will. I spent a great deal of time today with my Exchange provider who is telling me others who have upgraded to Mango are having no problems. Thus no help from them either. I spent $500 for this phone right when it came out... and if it can't successfully and reliably handle email, and it's less than a year old - well I have no words for that.
I have seen the link about the tasks affecting Exchange and tried that but it didn't work - although their problem had an error message mine is not giving me. Adding a Twitter account is something I had not seen - who knows??? I am very frustrated at this point and would try anything..
Thanks so much for taking the time to reply!!
Sandy

The Sand said:
Thanks so much for your reply!
Sandy
Click to expand...
Click to collapse
I am sure you probably checked this already. if you go into settings and swipe over to applications and go to people at the bottom is accounts. when you tap on windows live or other accounts you should see sync settings, e.g. content to sync (email). At top of the same page you see how often it pulls data.
for my hotmail account the server listed is m.hotmail.com
make sure those settings make sense.
ATT or LG will not be able to help you with this and I wouldn't hold it against them. I believe this is related to a sync/server hiccup. With a hard reset you create a the windowslive account fresh, so I do not believe it's anything on the device. I would try to change the password on my hotmail or windowslive account, so that the server has to re-establish/refresh user credentials.
edit: make sure you report about your outcome. hopefully a good one.

I didn't think AT&T or LG would be able to help - to get me to call them means I am reaching the end of what I can think up to throw at this. They do what the can, this just beyond what they would know.
All my Hotmails are m.hotmail.com for the EAS. My settings all make sense - but your idea of trying to reset the password is a good one. I will give that a shot.
My main man at Exchange is back tomorrow (he was out today) if anybody can help me he can. He in in charge of the mobile division - he is really nice and doesn't give up easily. Hopefully working with him tomorrow can deliver some kind of answer to this.
Once again, thanks for your patience and time
Sandy

Ready for what the Exchange problem turned out to be??? When deleting I use the check boxes on WP7. When you hit just to the left of an email, check boxes appear, and I selected what I want deleted and hit the trash can at the bottom. Then I would hit sync. That doesn't work for my Exchange account anymore, thus my email was still sitting on the server. You have to push down on the email message and delete using the pop up menu. Then it deletes the email off the server... I have still been able to use the check boxes for my Hotmail account from WP7 to delete from server.
I am still dealing with how to get my Hotmail email off the server using Outlook as the "Remove from server when deleted from 'deleted items'" no longer works. Which forces POP3 users into the Hotmail Connector. I am going to work with that today to see if I can use it but configure it to not sync my calendar/contacts and certain email folders that I do not want on Hotmail's server. If you use Yahoo I guess you are just out of luck now...
So some of this is solved...
Sandy

The Sand said:
Ready for what the Exchange problem turned out to be???
So some of this is solved...
Sandy
Click to expand...
Click to collapse
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?

derausgewanderte said:
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?
Click to expand...
Click to collapse
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)

The Sand said:
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)
Click to expand...
Click to collapse
before you do your system restore, please make a backup of your NoDo restore point that was created when you upgraded to Mango.
The restore point is located here:
C:\Users\UserAccountName\AppData\Local\Microsoft\Windows Phone Update\g52e4324 - 19e00804 - 6918db00 - e64473cf
where the last gibberish is your phones device ID (and therefore different than the above).
That folder should have the date of your Mango upgrade. You can use this to roll back to before you upgraded to Mango using the Zune client. Just in case you find out it DOES have to do with the Mango upgrade and the problem is on the device.

Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....

The Sand said:
Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....
Click to expand...
Click to collapse
yes, after your restore, connect the phone to USB and let Zune recognize it. Zune should create a folder of the same file structure in the Phone Update directory if one isn't there already (probably your restore folder will have a pre NoDo restore point). Disconnect phone, close Zune and replace the one you just backed up with the one that is in there (best to delete old one and copy new one in to avoid mixup of files). When you open Zune and connect the phone and check settings/phone/update you should see a restore point with the date of your Mango upgrade. The directory structure should look identical to what it looks right now (in other words, you need to copy the entire device ID folder into the Windows Phone Update folder). Sorry for being wordy....

Great! Fantastic news! I will go ahead and restore the computer back to a month ago now... this will rule out Outlook causing any problem - narrowing down where the problem is.
I know I keep saying this, but thanks again for the help!
p.s. you are anything but "wordy" - have you looked at my stuff??? now that's wordy.

I restored the computer back and things are better. As far as WP7 I can still tell that deleting by bringing up the pop up window on WP7 as opposed to the check marks is indeed a factor. The check marks don't work for conversations. Maybe the pop up windows takes the conversation an a "whole" and deletes it. It seems WP7 and Outlook 2010 and working together better - not flawlessly yet, but better.
Sometimes the Exchange server lags at night when you delete from Outlook so I will wait until morning for further testing. But I am feeling a litter better tonight about what I am seeing after the restore.
I can't thank you enough for your invaluable help! I have a Nokia N900 and have flashed it before - and tried to flash it backwards due to an upgrade issue, which wasn't so easy - so I know if can be difficult. I really appreciate your input that flashing wasn't really advisable for my situation. You spared me unnecessary work as well as giving instructions on saving my restore point for Zune. So I certainly owe you one!
I will post back what happens as well as what I am going to do about Hotmail not deleting from the server using Outlook anymore (even after the restore that option isn't working, so it's coming from Microsoft.)
See I told you I could be wordy
Sandy
p.s. I do have my restore point in Zune for Mango btw - I followed your instructions - killer!!

The Sand said:
I restored the computer back and things are better. See I told you I could be wordy
Sandy
Click to expand...
Click to collapse
cool, and no problem. I am just giving back the help I got from others in this forum. And learn something new as a side effect. And as always, we will be well prepared for this problem, but the next one is going to be something entirely different anyway.
tschuess

My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy

The Sand said:
My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy
Click to expand...
Click to collapse
darn, before you return it have you considered to restore back to pre Mango? connect phone, open Zune and go to settings/phone/update. you should see a restore button that should take your phone back to the state before you upgraded to Mango.
I just tried the email deleting myself to make sure (more for myself) that this is not a feature. It works fine. When I delete an email from the phone and the phone syncs (set to every 30min), the email gets deleted from the server right then or when I manually sync.

I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy

The Sand said:
I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy
Click to expand...
Click to collapse
glad the restore worked fine. so you were correct all along and it is indeed the device, wow.
Maybe there is a setting in NoDo that causes the partially failed upgrade. So here is one more suggestion. If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck

derausgewanderte said:
If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck
Click to expand...
Click to collapse
Yes, I totally agree... A wiped device then upgrade to Mango.
I will let you know...
Once again, Thanks!
Sandy

I did the roll back to NoDo - Hard reset - update to Mango. The update took twice as long even though there was nothing on the phone (weird.) My Hotmail accounts (which are EAS) are now syncing, but I am still having trouble with deleting from Server using Exchange even when I hold down to get the pop up box for delete (which does work better than the checkmarks.) I have to over ride with my Blackberry to get things off the server. I am seeing things on forums now regarding EAS not syncing for people, mostly contacts and calendar, but it's there. Thus we all have to wait for MS to issue an update that fixes this.
So we wait...
Sandy

Uneditable contacts sync with hotmail for android...?

I've been using Hotmail since 1999 and recently I downloaded Hotmail for android app. Everything was smooth until I tried to enter a new contact, where I found that I cannot do that. Partially I mean. I can only enter the name field and nothing else. I cannot edit the synced contacts too.
because HTML mail was not possible with the default mail app in android and exchange in Hotmail, I used to forward my mail to Gmail and use the Gmail app.
I was very joyed with this app release and now facing this bug.
I googled but couldn't find any solution or similar bug reports.
Am I the only unlucky person or others have this problem too. I'd there any fix for this.
I have already tried removing and re-adding, uninstall and reinstall.
I am using cm7 on my wildlife.
Thank you in advance.
Sent from my HTC Wildfire using XDA Premium App

You are not alone! Still looking for a solution myself.

Have you tried using another email client and signing in through it?

Same problem here. Hotmail worked great through Activesync on Android, but this app is much nice. But contacts edit is not working at all !! And not found any fixes thus far.
-sony xperia arc w/stock kernel

Still to fix
Sorry to say that I am having the same issue. Have to been able to find a fix. Please let all know if anyone can figure this out.
Thanks.

Same problem here
I too have the same problem. I erased everything, tried with another gmail account, made sure to not sync anything with gmail, with no avail. This is a huge bug.

Response from Hotmail
So I contacted Hotmail about this issue. Here was there response:
"We aplogoize for the inconvenience that this may have caused you. Please understand that the ability to edit contacts on Hotmail app for Android phones is currently not available. However, our product team was already aware of it and a fix is being considered.
Thanks,
Windows Live"
Hopefully this fix will be soon.

How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.

suketu15 said:
How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.
Click to expand...
Click to collapse
No HTML mail with exchange on my Wildfire....

I'm looking for a solution to this one too. The Hotmail app is actually pretty good, but the inability to edit contacts is an odd bug.

Solution
I tried Contact Editor Free by dmfs in the Market. It lets you edit the hotmail contacts and sync them back up.
I've only tested it for about a minute, but it seems to work.

I gotta tell you.
I've done a research. Microsoft is aware of the issue since about November/December 2011. SEVEN (the actual manufacturer) confirms it and reports work in progress (in February/March?), an update to the app has been issues by the end of February but the issue has not been addressed and has not yet been resolved.
I used Microsoft's support forums to ask the question, how to sync the contacts then, if nothing works as intended.
One of forum's moderators confirmed the issue, another asked how did I exactly try to sync.
If you would be kind enough to visit the question page yourselves and click "I have that question too", I'd be thankful. Maybe they'd actually do something instead of constantly apologizing and confirming either the issue or the progress of the works...

I tried Contact Editor Free by dmfs in the Market like Joe USer and works ok

Microsoft ? SEVEN hotmail app
Microsoft + SEVEN app bugs. Please go here and vote:
answers.microsoft.com/en-us/windowslive/forum/hotmail-people/denmarks-biggest-microsoft-fan-comment-hotmail/ebd54002-2760-4e51-b9a0-578a2f9805f0

use Contact Editor free by Marten Gajda.
worked for me.

Don't know why I never noticed this before when I was using my Galaxy S2 but it hit me today on my Nexus 4. I was trying to find out why Bluetooth handsfree calling through my Garmin wasn't working and it is because the Garmin has all my contacts showing last name first even though they aren't presented that way on the phone. When I tried to view the contact directly through the Contacts app, I saw that it was showing last name first and I couldn't edit the contact to try and fix it.
We are what, over a year since this was first recorded here and still no fix other than a third party app? This wasn't an issue on my BlackBerry.
On top of that, it makes handsfree unusable since there seems to be no way to get the contacts to list with the first name first. The contacts are all fine on Outlook.com so something is getting messed up with how they are presented in Android.

Messenger issues where contacts not linked and offline

I've seen posts about this issue around the internet and so far I haven't found a solid answer. Today, I decided to post this issue over on Microsoft Answers. If anyone else is having this issue, please post that you need help too and provide as much feedback as you can...
http://answers.microsoft.com/en-us/...ing-with/1e960759-d706-4af5-a813-148224cc0bb8
I've had an issue with Live Messenger and linking with my contacts in WP7. I currently have a Nokia Lumia 900, but I had issues with my last phone too, the HTC Surround.
I can be signed into Messenger just fine and I show online to people and they can contact me. The problem I'm having is that I can't initiate an IM to anyone on Messenger (only Facebook) because nobody ever shows online.
The other issue, which is related, is when someone sends me an IM through Messenger, I'll get the IM on my phone but it'll show their email address instead of the contact name, even if the contact is saved in my phone and their IM email is saved in the contact. If I click on the email address, it'll bring me to their contact card too.
I've deleted everyone out of Messenger on the PC, I've hard reset my phone a few times and still the same issue.
Click to expand...
Click to collapse

I had a similar issue. Everybody seemed offline from the phone. I realised that on my windows live account, some of the contacts had limited access (I never limited them, for some reason they got this flag). After removing the limited access for those contacts, they appeared online on the phone.
Hope this helps!
maTTeo
Sent from my TITAN X310e using Board Express

I ran across your thread a few days ago while researching this issue, so that's one of the things I checked and unfortunately for me, nobody had limited access.

I went to your thread and it seems the problem is because you aren't using a native hotmail/live account.