I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy
The Sand said:
I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy
Click to expand...
Click to collapse
that is bizarre. Sounds like a certificate issue. You tried a complete cold boot (hard reset in Settings, About, reset your phone)? and it's still not working? Can't imagine what an original rom would do better than that. If you look further down the thread you found with the roms, there seems to be a NoDo rom as well.
Did you try to restore back to NoDo? when you upgraded to Mango the install process should have created a NoDo restore. Open Zune client, connect phone via USB and check Settings/Phone/Update. there should be a restore option at the bottom (Must be the same PC and same user account you used to upgrade to Mango).
There is some good info in this thread here about the same issues others had. At least somebody found a solution for Exchange server sync that may work for you.
Somebody here had the same problem with hotmail accounts. Even after hard resetting etc. He and somebody else were able to fix this by adding a twitter account (just a dummy one). Once twitter was added it fixed all hotmail problems. Note that they had this problem on 7712, however it sounds very similar to your problem. It also shows that a hard reset of rom flash will likely not help at all because it is some kind of certificate error or similar.
I would think that reflashing the phone would not be any different than hard resetting your phone. I strongly believe that the problem is someplace else as seen in the other posts above.
Good luck and hopefully it is something simple.
cheers
Thanks so much for your reply!
I just spent over an hour on the phone with AT&T who referred me to LG who told me to contact Microsoft. And we all know you can't contact Microsoft. Thus I got nowhere which is what I thought would happen but wanted to try anyway.
if you think flashing won't right this then I won't do it. What is interesting with my problem is there are no error messages - you just won't receive some email for Hotmail unless you manually hit the sync key (even though I have set it to deliver "as items arrive") - but other times you will. I spent a great deal of time today with my Exchange provider who is telling me others who have upgraded to Mango are having no problems. Thus no help from them either. I spent $500 for this phone right when it came out... and if it can't successfully and reliably handle email, and it's less than a year old - well I have no words for that.
I have seen the link about the tasks affecting Exchange and tried that but it didn't work - although their problem had an error message mine is not giving me. Adding a Twitter account is something I had not seen - who knows??? I am very frustrated at this point and would try anything..
Thanks so much for taking the time to reply!!
Sandy
The Sand said:
Thanks so much for your reply!
Sandy
Click to expand...
Click to collapse
I am sure you probably checked this already. if you go into settings and swipe over to applications and go to people at the bottom is accounts. when you tap on windows live or other accounts you should see sync settings, e.g. content to sync (email). At top of the same page you see how often it pulls data.
for my hotmail account the server listed is m.hotmail.com
make sure those settings make sense.
ATT or LG will not be able to help you with this and I wouldn't hold it against them. I believe this is related to a sync/server hiccup. With a hard reset you create a the windowslive account fresh, so I do not believe it's anything on the device. I would try to change the password on my hotmail or windowslive account, so that the server has to re-establish/refresh user credentials.
edit: make sure you report about your outcome. hopefully a good one.
I didn't think AT&T or LG would be able to help - to get me to call them means I am reaching the end of what I can think up to throw at this. They do what the can, this just beyond what they would know.
All my Hotmails are m.hotmail.com for the EAS. My settings all make sense - but your idea of trying to reset the password is a good one. I will give that a shot.
My main man at Exchange is back tomorrow (he was out today) if anybody can help me he can. He in in charge of the mobile division - he is really nice and doesn't give up easily. Hopefully working with him tomorrow can deliver some kind of answer to this.
Once again, thanks for your patience and time
Sandy
Ready for what the Exchange problem turned out to be??? When deleting I use the check boxes on WP7. When you hit just to the left of an email, check boxes appear, and I selected what I want deleted and hit the trash can at the bottom. Then I would hit sync. That doesn't work for my Exchange account anymore, thus my email was still sitting on the server. You have to push down on the email message and delete using the pop up menu. Then it deletes the email off the server... I have still been able to use the check boxes for my Hotmail account from WP7 to delete from server.
I am still dealing with how to get my Hotmail email off the server using Outlook as the "Remove from server when deleted from 'deleted items'" no longer works. Which forces POP3 users into the Hotmail Connector. I am going to work with that today to see if I can use it but configure it to not sync my calendar/contacts and certain email folders that I do not want on Hotmail's server. If you use Yahoo I guess you are just out of luck now...
So some of this is solved...
Sandy
The Sand said:
Ready for what the Exchange problem turned out to be???
So some of this is solved...
Sandy
Click to expand...
Click to collapse
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?
derausgewanderte said:
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?
Click to expand...
Click to collapse
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)
The Sand said:
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)
Click to expand...
Click to collapse
before you do your system restore, please make a backup of your NoDo restore point that was created when you upgraded to Mango.
The restore point is located here:
C:\Users\UserAccountName\AppData\Local\Microsoft\Windows Phone Update\g52e4324 - 19e00804 - 6918db00 - e64473cf
where the last gibberish is your phones device ID (and therefore different than the above).
That folder should have the date of your Mango upgrade. You can use this to roll back to before you upgraded to Mango using the Zune client. Just in case you find out it DOES have to do with the Mango upgrade and the problem is on the device.
Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....
The Sand said:
Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....
Click to expand...
Click to collapse
yes, after your restore, connect the phone to USB and let Zune recognize it. Zune should create a folder of the same file structure in the Phone Update directory if one isn't there already (probably your restore folder will have a pre NoDo restore point). Disconnect phone, close Zune and replace the one you just backed up with the one that is in there (best to delete old one and copy new one in to avoid mixup of files). When you open Zune and connect the phone and check settings/phone/update you should see a restore point with the date of your Mango upgrade. The directory structure should look identical to what it looks right now (in other words, you need to copy the entire device ID folder into the Windows Phone Update folder). Sorry for being wordy....
Great! Fantastic news! I will go ahead and restore the computer back to a month ago now... this will rule out Outlook causing any problem - narrowing down where the problem is.
I know I keep saying this, but thanks again for the help!
p.s. you are anything but "wordy" - have you looked at my stuff??? now that's wordy.
I restored the computer back and things are better. As far as WP7 I can still tell that deleting by bringing up the pop up window on WP7 as opposed to the check marks is indeed a factor. The check marks don't work for conversations. Maybe the pop up windows takes the conversation an a "whole" and deletes it. It seems WP7 and Outlook 2010 and working together better - not flawlessly yet, but better.
Sometimes the Exchange server lags at night when you delete from Outlook so I will wait until morning for further testing. But I am feeling a litter better tonight about what I am seeing after the restore.
I can't thank you enough for your invaluable help! I have a Nokia N900 and have flashed it before - and tried to flash it backwards due to an upgrade issue, which wasn't so easy - so I know if can be difficult. I really appreciate your input that flashing wasn't really advisable for my situation. You spared me unnecessary work as well as giving instructions on saving my restore point for Zune. So I certainly owe you one!
I will post back what happens as well as what I am going to do about Hotmail not deleting from the server using Outlook anymore (even after the restore that option isn't working, so it's coming from Microsoft.)
See I told you I could be wordy
Sandy
p.s. I do have my restore point in Zune for Mango btw - I followed your instructions - killer!!
The Sand said:
I restored the computer back and things are better. See I told you I could be wordy
Sandy
Click to expand...
Click to collapse
cool, and no problem. I am just giving back the help I got from others in this forum. And learn something new as a side effect. And as always, we will be well prepared for this problem, but the next one is going to be something entirely different anyway.
tschuess
My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy
The Sand said:
My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy
Click to expand...
Click to collapse
darn, before you return it have you considered to restore back to pre Mango? connect phone, open Zune and go to settings/phone/update. you should see a restore button that should take your phone back to the state before you upgraded to Mango.
I just tried the email deleting myself to make sure (more for myself) that this is not a feature. It works fine. When I delete an email from the phone and the phone syncs (set to every 30min), the email gets deleted from the server right then or when I manually sync.
I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy
The Sand said:
I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy
Click to expand...
Click to collapse
glad the restore worked fine. so you were correct all along and it is indeed the device, wow.
Maybe there is a setting in NoDo that causes the partially failed upgrade. So here is one more suggestion. If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck
derausgewanderte said:
If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck
Click to expand...
Click to collapse
Yes, I totally agree... A wiped device then upgrade to Mango.
I will let you know...
Once again, Thanks!
Sandy
I did the roll back to NoDo - Hard reset - update to Mango. The update took twice as long even though there was nothing on the phone (weird.) My Hotmail accounts (which are EAS) are now syncing, but I am still having trouble with deleting from Server using Exchange even when I hold down to get the pop up box for delete (which does work better than the checkmarks.) I have to over ride with my Blackberry to get things off the server. I am seeing things on forums now regarding EAS not syncing for people, mostly contacts and calendar, but it's there. Thus we all have to wait for MS to issue an update that fixes this.
So we wait...
Sandy
Related
From their homepage:
4SmartPhone is experiencing technical difficulties. This is causing inflated loads on some of the machines, as a result making our website unresponsive.
Our technical personnel are diligently working towards resolving this issue. Due to these issues, the 4SmartPhone website will be temporarily unavailable.
We are well aware of the situation and so we ask you to not send an email to support. We sincerely apologize for any inconvenience this may have caused. We will keep all of you updated as often as we can.
Click to expand...
Click to collapse
Both the Outlook Web Service, the normal Exchange Service, and the Push Mail Service have all been unavailable for over 48 hours and I'm starting to wonder if they're going to be coming back at all.
AND --- this is the second time this has happened within 2 months.
Drat.
Dwimmerlaik said:
From their homepage:
Both the Outlook Web Service, the normal Exchange Service, and the Push Mail Service have all been unavailable for over 48 hours and I'm starting to wonder if they're going to be coming back at all.
Click to expand...
Click to collapse
I stupidly thought that my device was having problems so I removed the 4smarphone settings (which removed all my email/contacts/tasks/calendar entries from my PDA)... Got home and found out OWA and Outlook sync didn't work either. So I'm stuck!
This is pretty bad... they haven't answered my support email and the website notice - simply stating only the 'website' only is down - is highly unprofessional.
I wonder whether it has anything to do with their recent upgrade to Exchange 2007?
It looks like the service is back online as of 5:00 PM Pacific. I received the following in an email message:
Dear 4SmartPhone Customer,
Over the past two days we have experienced a rather serious crash on one of our Exchange Servers.
We are very sorry for any inconvenience this problem has caused you, but we are pleased to report that we have fixed the problem and taken all steps to ensure it will not happen again. Here are some things you will notice in the next few days:
1) Although it is now possible to connect to your mailbox again, it will only contain your new emails.
2) You can now send and receive emails.
3) Within the next few days, we will bring all original emails back on the Server.
4) Pro & Enterprise Clients can use their local copy in Offline Mode, and you must switch to connected mode to send & receive email. We will send a link to help you understand in a following email.
5) In addition, we are taking the following steps concerning the current Exchange 2003 servers: 4SmartPhone is rolling out more reliable Exchange 2007 on a brand new architecture; The fact that Exchange 2007 is more robust and combined with the new architecture, any failure are less likely, simpler and faster to recover from should we have to.
4SmartPhone sincerely appreciates your business. To demontrate our appreciation, your patronage, patience and trust in our service, we would like to extend a free month's service to you. We will automatically add the free month onto your contract. If you have any additional questions, please email us at [email protected] ,
Thank you.
4SmartPhone IT staff.
Click to expand...
Click to collapse
I've been able to access new mail in my mailbox since around 5:00 PM Pacific, but all of my old mail is missing (as they indicated in thier message). I suspect it'll get populated from backups over the next day or so.
Not only is all the old mail missing, EVERYTHING is missing, CONTACTS, CALENDAR, MAIL.
EVERYTHING!
Anyone got there data back already? I still haven't and I am starting to get worried.
I haven't either.
If you access your accout via Outlook, then you probably already have a backup of your data in your OST file (file used by Outlook to store a local "cached" copy of your mailbox). I've been considering just exporting all of the data from my OST file into a PST file and then importing it into the new mailbox; however, I'm concerned that doing so may complicate the data migration 4Smartphone already has planned since the current mailbox is really only a "temporary" one.
Any Exchange experts want to comment??
Oh my gosh that sound horrible! 48 hours plus down! I have given 4smartphone.net a couple of trials in the past but always ended up going with other services, mainly due to the lack of a control panel with some extra user settings at 4smartphone.
Thank goodness I did not sign up!
Although I have used a fair few Exchange services I am definitely not an expert. This is critical stuff and I would not want to give incorrect advice. But to attempt a little reassurance, 4smartphone state in their FAQ that they run a full real-time "mirror" back-up of all data, plus an additional daily tape backup for long term protection.
It is almost certain that ALL data will be restored to your accounts, but they are a big company and with a lot of data. If they were down for 2 days this could take several more (at least) to fix and fully restore everything.
Also, most email servers keep attempting delivery for about 2 days, so messages that could not get through should still arrive... hopefully. Worst case they will bounce back to the sender with a message saying they couldn't be delivered so people know there was a outage and will hopefully resend.
Once you have data back I would suggest looking at other services... and I would try and pick one that specifies they have co-location if possible i.e Datacenter 1 is in Phoenix, Datacenter 2 mirrors everything in Norway or where ever.
I have used 1 and 1. I would not call them "good" and customer support is extremely weak. But they do have servers in the US, the UK and Germany. It would be quite hard for them to lose all their systems as they are just so huge. But I am sure there are much better services. I guess another reason I might pick 1 and 1 over 4smartphone is 1 and 1 let you have Outlook right away and it doesn't interfere with your right to cancel if you are dissatisfied. They also bill in just 3 month blocks. 4smartphone make you pay for the full year before you get Outlook. Many handhelds still only come with Outlook 2002 so many people really need at least the 03 version or it is not possible to check out the account properly (You have to have 03 at least to fully use the features of Exchange)
Take this is a reminder to have your own independent back up stategies. For example, I do not have my various domains registered with the same companies that do my hosting... I have an account with a domain reg company seperately. That way, if the hosting crashes, I can quickly set up another account elsewhere and point my DNS records at the new nameservers.
I also do not use Exhange as my primary account. My email accounts are hosted elsewhere and forward to Exchange for Direct Push. So I just have it for Push and as an archive. I have everything on my PC too.
Actually, I go one step further, I don't actually use Outlook for email (other than Push. It is probably a great email client at this point, but it has not always had a stellar history. I prefer Thunderbird. That's just me.
I also always retain offline data on my local PC and back it up every day or so (if only by dragging a copy of outlook.ost to another folder and dating it).
I also use a back up program on my handheld and use it daily.
If my Exchange hosting crashed with a total loss, all I would lose is the ability to use direct push temporarily. I would not lose a grain of data.
End of the day, there is only one person who really truly cares about your data and can take charge of protecting it.. YOU! Don't leave that solely to anyone else!
Sound like hell. Sympathies to all involved. Hope it is fully resolved very soon.
Edit: Here is the link to the list of MS Hosted Exchange Partners on their website. Might be useful to anyone considering looking at other providers:
http://www.microsoft.com/serviceproviders/solutions/catalog.aspx
Thanks for you detailed answer.
Actually, I DO have a backup. A REAL backup, not just the OST file. The last few days will be missing tho. I guess I will survive.
4smartphone ain't half bad WHEN it works. And even this crash would not have been so bad, if they just had kept us informed. They have not responded to 3 mails I sent. I understand they will have been inundated with mail, but then they should just post some kind of LATEST NEWS or UPDATE or whatever on their site.
Anyway, they just sent me a mail stating that all data WILL be restored, but that it could take another 48 hours.
Thanks again.
flamingcrumb said:
It is almost certain that ALL data will be restored to your accounts, but they are a big company and with a lot of data. If they were down for 2 days this could take several more (at least) to fix and fully restore everything.
---
Take this is a reminder to have your own independent back up stategies. For example, I do not have my various domains registered with the same companies that do my hosting... I have an account with a domain reg company seperately. That way, if the hosting crashes, I can quickly set up another account elsewhere and point my DNS records at the new nameservers.
I also do not use Exhange as my primary account. My email accounts are hosted elsewhere and forward to Exchange for Direct Push. So I just have it for Push and as an archive. I have everything on my PC too.
I also always retain offline data on my local PC and back it up every day or so (if only by dragging a copy of outlook.ost to another folder and dating it).
I also use a back up program on my handheld and use it daily.
Click to expand...
Click to collapse
Mail2web also down!?!?!
Last night mail2web was also down. I had experienced huge delays (of hours!!!) and some message skipping.
Something weird is going on in the mail service providers kingdom!
mail2web down as well??!! That is freaky. Is this a 2007 upgrade induced horror that is going to bite us all? Hopefully I am just being paranoid (I do tend to be!).
nispen, I do apologize if it sounded like I was wagging my finger like you didn't know to back up your stuff! Of course you do - and that wasn't what I meant. I was sincerely symphathesing and that was about the only half-constructive thing I could throw in
I completely agree that communication from the company is key. ANY service, can have a crisis, no matter how good their continency plans. If they do a really good job keeping customers in the loop when it happens it could even leave me feeling positive about them. It would be more like, "wow this is bad, but these guys do care and I can see they are really breaking a sweat to fix this and it makes me trust them to resolve a crisis... which will inevitably happen to every company sometime".
But the generic "sorry for any inconvenience " notices would tick me off. I would want to hear regular updates with more specifics. Wouldn't even matter if I didn't understand the tech jargon involved. I just want to know that hour by hour they know what they are doing and are making specific progress.
Good to hear your data is going come back. Best of luck
No worries, no fingerwagging detected!
flamingcrumb said:
nispen, I do apologize if it sounded like I was wagging my finger like you didn't know to back up your stuff! Of course you do - and that wasn't what I meant. I was sincerely symphathesing and that was about the only half-constructive thing I could throw in
Click to expand...
Click to collapse
mail2web has been down since last Thur, and the outage continues, just got a reply from [email protected] saying they are still "trying" to fix the problem. So if 4smartphone is down and mail2web is down at around the same time, may be both of them have upgraded to MS Exchange 2007 at around the same time. If so, that say so much about Ex 2007 and WM5 push email, it is far from a mature and stable product.
Blackberry then has nothing to fear for the rest of this year.
For the non-Blackberry folks, IMAP IDLE is the way to go, it is fast and reliable, and almost free.
And for the less time discerning/sensitive folks, POP is the way to go. Just set the auto retrieval to every 5 min or 10 min.
Mail2web/4Smartphone vs. Blackberry vs. Idle vs...
I am also here strugling with mail2web. After my subscription, the first two weeks were ok, but then last week (or maybe in the end of the week before) it all started to fail.
The service is intermitent now. And delays of up to 3 hours are common.
I've used BB Connect but could not make it work in WM6 roms (I now there is a how-to-hack available, but I could not handle it alright). Also, I do not like much that BB Connect steals my GPRS connection and that whenever I want to use other network applications I have to disconnect from blackberry.net APN and connect to my operators'.
So I prefer to make a redirection of my work emails to another account.
That account could be an IMAP idle capable I have, but the problem is that poutlook does not handle idle and I didn't like much to have poutlook AND another client such as the good flexmail (which is a complete but also heavy app).
So I am now stuck here with not many options, except hoping that mail2web staff manages to overcome the difficulties they currently have. If the service works alright, I believe I would certainly upgrade my free subscription and begin using only mail2web as my 2nd email address...
Some very valid points being raised here which are worthy of more discussion. May I suggest we maybe think about breaking this up into separate threads though for clarity? This thread is essentially an immediate check in as to which Exchange servers are giving people grief (and it sounds like a rough ride, many sympathies to those affected).
Blackberry does seem robust, but I am not clear about it's full capabilties when used on WM devices. Be gr8 to discuss it more so I can learn!
Exchange has has some very powerful features (if it is working) but there is just as much I dislike about it! Only being able to send from one email address and frequent false positives for Spam when it's mail is received by some Linux based mail servers are among my gripes!
IMAP IDLE is cool. My experience is limited to vgsmail/ppc and Webis Flexmail. vgsmail is still sold I believe but not longer developed and I have found it very incomapatible with my more recent devices. I also bought Flexmail but found it very buggy at the time. To be fair it is being actively developed still further and supported and is sure to get better - may have done so already. I have also found that there seems to be slightly different deployments of IMAP IDLE and not all servers appear to give equal results... that is all way beyond my technical grasp though.
Then again there are also Exchange alternatives (not sure how they do on push) like - I might have these names wrong, Zimbra, Open X-change (or something like that. Plus there is SyncML and Funambol ( I know I have that spelled wrong.. someone please help me!).
What do you good people think! Should we maybe split this into threads (or even make use of existing ones and share the links around so we all know where to look?). I would really like to be able to review the options, but it would also be good to keep this forum fasirly organized and readable!
Hiya,
I have Google, Exchange and POP3 emails each with a version of contacts, calendar and associated data and also Facebook... Last time I tried to consolidate them I ended up wiping my everything and had to go back to a 2-month old version of contacts from my POP3/Outlook account. Active sync wiped my computer instead of updating my phone (twice)!
I am now back to having messy contacts with people with 2+ different birthday dates in my calendar...
Would anyone suggest the best way to clean up my mess... I'd be prepared to go through my 200 contacts one-by-one again to tidy them up... I just want to know that the result will be all my accounts having the cleaned set and not wiping all my hard work and needing to resort to my backup again.
Thanks for any constructive answers and Happy New Year!
I had found this cab here a long time ago. All credit goes to the developer, I just can't find the thread to post a link.
amc1274 said:
I had found this cab here a long time ago. All credit goes to the developer, I just can't find the thread to post a link.
Click to expand...
Click to collapse
Now you gave me the cab I found the thread here!
Will give it a whirl to see if it does what I want... part of my issue was having google contacts too and then having my phone wipe the PC and not my PC reloading the phone!
Do you have a preference as to which service is the Master list for you? Some people utilize their Exchange for everything including personal while others only merge personal and business inside of Google or their personal PC with Outlook.
I began using Google as the master account holder for all things related to my services. This makes it easy to export, maintain and sync contacts. I stopped using Outlook/Exchange but that doesn't sound like an option for you.
When I was using Outlook I would simply clear out all contacts in my phone, outlook and make sure that Google had the correct info/dates. I would then go use an app called GoSync ( i think) to sync Google to Outlook/Exchange.
I guess it depends on how you are interfacing with Google on your phone and what phone it is...on my WM6.5 phone I was simply using Gmail Exchange to do all this.
Wow, I typed all that and don't know if I added one answer...did any of that make sense?
Hi,
When I first got my phone a month ago and not knowing what I was doing, when prompted to log into a Gmail account, I set things up with my tertiary/third-most-used account. Little did I know the consequences. When I decided I wanted to now set the phone up with my primary account, I discovered that the only way to do so was with a hard reset!
Well, after going through that process and now wanting to download and install several dozen Market apps that I previously had installed (several of which I'd paid for), I logged into Market, only to find a message saying "No downloads from Android Market."
I assume that Market doesn't recognize my new Gmail address as belonging to the same person as the one I was using previously (even after I added it). Is there a way that I can associate the two accounts for Market so that I can get my apps back?
Thanks!
This might be a dumb question and a little too late, but is there a reason you NEED the phone set up with your most used account? If I'm not mistaken, it ought to be painfully easy to set the phone up with a second google account for things like gmail and calendar and such. You might even be able to get contact sync from a second google account, with apps and such just syncing from the old account that you already used for that purpose.
I'd have at least given that a try before doing a full wipe, but you might have reasons I haven't thought of yet.
Not a dumb question at all. In fact, I'm the one feeling pretty dumb right now, for jumping the gun like I did. I did have a couple of other reasons, but I'm beginning to see that it wasn't as
Sent from my Desire HD using XDA App
(Well, that wasn't ready to go....)
...worth the cost. The other problem now is that I'm deluged by mail from my primary Gmail account. It also goes to my ISP account, where I can read it much more efficiently.
I can see another hard reset in my near future. :-(
Sent from my Desire HD using XDA App
I can tell you from experience (I've flashed a few roms...) that a hard reset isn't nearly as hard when you're syncing to the google account that has all your contacts and apps attached to it...
Silas, you lost me. What do you mean that it isn't as hard? Because you don't lose as much data? Are you talking about doing a hard reset without switching accounts like I did?
Would I be better to reset again (not a big deal at this point) and go back to the way it was, or not? Would I get my apps back (I hope)?
FWIW, I use my Gmail accounts only to collect and back up my email accounts, and for quick searches. I thought I might start using Google Calendar, though, and thought it might be better to use the one in my main Gmail account. Possibly I could sync the same calendar to both accounts,though -- could I?
And finally, is there any way at all to get my paid apps back with my current setup?
Thanks, everyone.
Sent from my Inspire using XDA App
This might help you. Go into gmail and click the account address in the upper right corner. At the bottom is an option for adding an account. You should be able to let you apps back after adding that other account back. Hope it helps. If not, at least I tried.
Sent from my Inspire 4G using XDA App
Well, I thought I had replied a couple of hours ago, and here's my message, still waiting to post. Sigh....
Thank you, ZeroRilix. Unfortunately, no dice.
When I did that, there were already three accounts there. After hard resetting and setting up my primary Gmail account, I had also set up my other two Gmail account in Accounts & sync in Settings. However, when I viewed them as you suggested, it said that neither of them had been synced. So I made sure that Contacts, Calendar, and Mail were synced for all three accounts. When I went into Market and viewed My Apps, all I saw were still the few I had downloaded since the hard reset.
Thanks, though....
No prob. Everything you've already tried should've worked. I might suggest contacting Android Market and letting them know what's going on. I have included the link to the appropriate form to fill out. Sorry your still having issues, and maybe they can help you further. If you get the issue resolved, post back here so users who might run into this same issue cam fix it. Good luck!
http://market.android.com/support/bin/request.py?contact_type=market_phone
Sent from my Inspire 4G using XDA App
ZeroRilix said:
http://market.android.com/support/bin/request.py?contact_type=market_phone
Click to expand...
Click to collapse
I thought for sure I'd replied to this, but I can't see my response anywhere. Don't know why I'm having such trouble posting.
Thanks very much for this. I sent a support request yesterday and will let you know what they say. Unfortunately, it's Saturday, and I assume nobody's there to answer. Why do things always go wrong on the weekend?
Hi,
Here's my latest update. Not wanting to wait till Monday or later for a reply from Market Support, I decided to try posting my question to the Android forum at androidforums.com. I got a couple of helpful responses and I'm back in business. Here's the thread for anyone interested:
http://androidforums.com/android-applications/335710-how-can-i-recover-my-market-apps.html OR
goo.gl/FhiLP
The short version is that I started over the way I had initially and all my apps downloaded automatically!
Thanks again for the help.
Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest
The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..
Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you
Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )
I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52
I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest
1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest
Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app
Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest
OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest
ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!
xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest
[changed topic]:
i did a hard reset of my wp7 device, but how can i get back to tango? device says im up to date, but the os surface is just like a old wp version...
spankx said:
Hey there,
i lost access to my windows live account. Is there any way i can backup my contacts?! Htc Trophy, Wp Tango, no unlock.
thx!
Click to expand...
Click to collapse
You can still find the contacts in your phone, right?
If so then you can use this app for example
http://www.windowsphone.com/en-us/store/app/backup-contacts/e39fae14-46a8-447e-a708-ca31c39d7688
Then if you want you can import them to new windows live account using outlook for example.
Thx..too bad i cant use the marketplace anymore with this account issue
Guess ill have to annoy the ms support then, after that is all about the pen and paper method =//
If you have gmail ,just sync them , and your done!
My contacts dont sync, cause they were stored as ms contact type..
Changed topic.
What version of OS do you now have after reset? Tango ver is 8773 or 8779.
If you have a lower version then try to force the update through Zune by disconnecting your lan cable as it attempts to check for updates etc.
your a little bit too vague here
what did you have, device and version, what went wrong for your to do a hard reset, what do you have, now (version) and finally what is it you want
your mention tango but the chat seems to be more about live syncing issues so its a little unclear
can you elaborate a bit?