Messenger issues where contacts not linked and offline - Windows Phone 7 Q&A, Help & Troubleshooting

I've seen posts about this issue around the internet and so far I haven't found a solid answer. Today, I decided to post this issue over on Microsoft Answers. If anyone else is having this issue, please post that you need help too and provide as much feedback as you can...
http://answers.microsoft.com/en-us/...ing-with/1e960759-d706-4af5-a813-148224cc0bb8
I've had an issue with Live Messenger and linking with my contacts in WP7. I currently have a Nokia Lumia 900, but I had issues with my last phone too, the HTC Surround.
I can be signed into Messenger just fine and I show online to people and they can contact me. The problem I'm having is that I can't initiate an IM to anyone on Messenger (only Facebook) because nobody ever shows online.
The other issue, which is related, is when someone sends me an IM through Messenger, I'll get the IM on my phone but it'll show their email address instead of the contact name, even if the contact is saved in my phone and their IM email is saved in the contact. If I click on the email address, it'll bring me to their contact card too.
I've deleted everyone out of Messenger on the PC, I've hard reset my phone a few times and still the same issue.
Click to expand...
Click to collapse

I had a similar issue. Everybody seemed offline from the phone. I realised that on my windows live account, some of the contacts had limited access (I never limited them, for some reason they got this flag). After removing the limited access for those contacts, they appeared online on the phone.
Hope this helps!
maTTeo
Sent from my TITAN X310e using Board Express

I ran across your thread a few days ago while researching this issue, so that's one of the things I checked and unfortunately for me, nobody had limited access.

I went to your thread and it seems the problem is because you aren't using a native hotmail/live account.

Related

This Really Needs To Be Sorted (wm6_live)

There is a CLEAR evident problem with windows live mobile. When you login with your ID. things work fine. But if you drop your cell connection or soft reset you will get endless syncronization errors and push email will no longer work for you. The only solution is to clear your ID and log in again, but undoubtedly this will error again during your working day.
I did a search on this and other forums and many people are having the same problem,yet no solutions have been offered.
Up until about a month ago (maybe less), Windows Live Mobile was synching and pushing emails just fine. Something has changed. Its not my GPRS connection as I have tested the same with Wifi. Its not my ROM as I have reflashed and even tried others.
By the way im using a HTC Touch.
CAN ANYONE HELP?!
OH COME ON!
I KNOW im not the only one with this problem..
Im bumping this because quite frankly it IS a serious issue that DOES NOT deseve to be ignored.
bump again
Same issue on Samsung i760
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.
I have the same bloody annoying issue !!!!!!!!!!!!!!!
BUMP. Come one people! I know others have this problem. Why hasnt it been addressed?
Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.
FloatingFatMan said:
Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.
Click to expand...
Click to collapse
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.
Same Problem
worked 100% on one of the many WM6 roms out for the Tytn. Upgraded to the Tytn II and WLM fails to sync more than it works!!!
darthbane2k said:
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.
Click to expand...
Click to collapse
Well, there's very little anyone here can actually DO about it. Have you submitted a bug report to Microsoft? Have you checked in the appropriate Microsoft newsgroups to see if they're aware of it? Have you POSTED in the appropriate Microsoft newsgroups to find out if they're aware of it?
i think it's device/rom dependent as well. i had nightmares with this issue on most of the prophet wm6's, but now i'm using an artemis, with meschle's 3.0, and so far it seems to be working fine. maybe someone can do a poll or something...
Same issue, and yes this needs some attention
I have been experiencing all the same issues on my Tilt/Kaiser. I have tried various ROMs and different versions of WL but the problems persist. Most notably is that Push Email does NOT work. I also experience multiple sync errors daily.
This is a major problem for me as I am currently relying on Hotmail as my primary email account.
Funny thing is WL worked great on my Hermes, but I have not retested since switching to the Tilt over a month ago.
Does anyone have WL Push email working correctly on a Kaiser?
Conversation with Windows Live Mobile Tech support
Sorry for posting this in a few different places, but I am getting really frustrated with my Windows Live Mail not working corretly on my Tilt and I decided to contact MS Tech support to see if there was anything they could recommend.
Below is the convo that I had back and forth with the Support Rep.
Windows Live Push email does not work on my HTC Kaiser Tytn II device.
In order for my Live Hotmail email to sync I have to manually initiate a sync, even though my settings are configured to deliver emails As items arrive. I have tried changing these settings around several times, but it does not make a difference.
Furthermore I receive multiple sync errors often, and most of the times when I delete an email on my device it fails to delete off the server.
I did not have these problems using Windows Live with my HTC Hermes Tytn running Windows Mobile 6.
I have also tried signing out of the Windows Live app and then signing in. I have Hard Reset my device (back to manufacturer default) and still experience the problems. I have also tried with NO 3rd party programs installed and still the push email does not sync correctly.
I have also tried different versions of the Windows Live app that are floating around the internet, such as 10.6.32.2100 and 10.6.33.600. Neither of these newer builds fixed my problem.
Is there a way to fix the issues I am having with Windows Live App push email functionality on the HTC Kaiser Tytn II?
RESPONSE 1
Thank you for contacting Windows Live Mobile Technical Support. My name is Teddy and I understand that you have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience. I appreciate the time you have taken to advise us of your experiences and I hope to offer as much assistance as possible.>
We have received reports from other customers experiencing similar contacts synchronization issues. Based on our investigation, this issue occurs when the Windows Live application in the device is having trouble synchronizing with the Messenger servers.
They were able to resolve this issue by doing the steps below:
A. Changing your saved Windows Live Messenger display picture.
Errors appear during synchronization when the server is experiencing difficulty fetching your saved Messenger display picture. To avoid this from happening, let's try to change your display picture to a default picture. To do this:
1. Sign in to Windows Live Messenger using a computer.
2. Change your display picture to a default picture.
3. Try to sign again on your mobile device.
B. Re-synchronize your account.
You may also need to reset your Windows Live account on your Windows Mobile-powered device by signing out and signing in again. To sign out, please refer to the instructions below:
1. On your mobile device, tap "Start" and then select "Windows Live."
2. Tap "Menu" and then "Account Options."
3. Tap "Switch account."
4. You will be prompted to confirm account switching as this action will sign you out of Windows Live, preventing you from seeing your e-mail inbox. Tap "Yes" to continue.
5. You shall be redirected to the Terms of Use screen, an indication that you are already signed out of Windows Live.
To sign back in:
1. Tap "Start" and then select "Windows Live."
3. Tap "Sign in to Windows Live."
4. Tap "Accept" on the Windows Live Terms of Use screen.
5. Enter your MSN or Hotmail e-mail address and its corresponding password.
6. Tap "Next."
7. Choose if you wish to have the Live Search bar or Windows Live services on your device's "Today" screen and tap "Next."
8. Choose of you wish to sync either Contacts and Messenger contact or e-mail (or both) with your mobile device then tap "Next" to continue.
9. Wait as your mobile device syncs with your Windows Live account. Tap "Done" when sync is complete.
10. Open Windows Live Messenger and check if your online contacts now appear as online.
The steps above should help you fix this problem. If the issue persists, we want to continue assisting you until this is resolved.
Click to expand...
Click to collapse
Trying both A and B above fixed the issue... until I did a soft reset. Then the same problems returned. So I emailed again and got the below response.
I performed the steps listed in A and B of your email (Changed Display Picture and Switch Accounts). I changed my messenger display picture to No Display Picture and signed out of Windows Live on my Tytn II and then soft reset the phone. After the phone rebooted I signed back into Windows Live.
At first this did seem to fix the problem. All of my emails started coming through (at Push speeds) and I did not encounter any sync errors. However, after I performed a soft reset on the phone, all of my problems started again. Windows Live would show sync status stuck on "Checking Internet Connectivity" even though I have network coverage and can browse the web via PIE. I would have to manually click on the sync button to get syncing started. Emails stopped coming through as push (even though I have delivery set to "As items arrive") and I started receiving sync errors again.
Below are the answers to the questions you asked.
- HTC Tytn II
- Windows Mobile 6
- Carrier: At&t Location: I am in the Dallas/Fort Worth Texas area - zip 76262
- *****@hotmail.com
- yes it happens on any Windows Live account
- currently the version of Windows Live on my device is 10.6.33.600, although I have tried the original build (can't remember #) that came on my device along with build 10.6.32.2100. All versions have had the same problem on my device.
I appreciate your help and look forward to hearing a solution to this issue. I pay the $19.99/year fee for premium Hotmail/Live mail features and use this email as my primary email and contact manager. I really need this program to work on my device.
RESPONSE 2
Thank you for writing back to Windows Live Mobile Technical Support. My name is Teddy. I understand that you still have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience.
We received feedback from a few customers experiencing similar issues. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate what is causing the issue. The details you included in your email will be very helpful to our investigation.
At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience while we work on a solution.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile Technical Support.
Click to expand...
Click to collapse
So at least MS is aware of the problem and hopefully a newer build of WL will leak onto these boards soon that includes a fix.
docjosh said:
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.
Click to expand...
Click to collapse
How'd you get windows live on the vzw Samsung i760? I'm trying to find it and can't. Was it included with your phone? Wasn't with mine. perhaps this bug is why.

Uneditable contacts sync with hotmail for android...?

I've been using Hotmail since 1999 and recently I downloaded Hotmail for android app. Everything was smooth until I tried to enter a new contact, where I found that I cannot do that. Partially I mean. I can only enter the name field and nothing else. I cannot edit the synced contacts too.
because HTML mail was not possible with the default mail app in android and exchange in Hotmail, I used to forward my mail to Gmail and use the Gmail app.
I was very joyed with this app release and now facing this bug.
I googled but couldn't find any solution or similar bug reports.
Am I the only unlucky person or others have this problem too. I'd there any fix for this.
I have already tried removing and re-adding, uninstall and reinstall.
I am using cm7 on my wildlife.
Thank you in advance.
Sent from my HTC Wildfire using XDA Premium App
You are not alone! Still looking for a solution myself.
Have you tried using another email client and signing in through it?
Same problem here. Hotmail worked great through Activesync on Android, but this app is much nice. But contacts edit is not working at all !! And not found any fixes thus far.
-sony xperia arc w/stock kernel
Still to fix
Sorry to say that I am having the same issue. Have to been able to find a fix. Please let all know if anyone can figure this out.
Thanks.
Same problem here
I too have the same problem. I erased everything, tried with another gmail account, made sure to not sync anything with gmail, with no avail. This is a huge bug.
Response from Hotmail
So I contacted Hotmail about this issue. Here was there response:
"We aplogoize for the inconvenience that this may have caused you. Please understand that the ability to edit contacts on Hotmail app for Android phones is currently not available. However, our product team was already aware of it and a fix is being considered.
Thanks,
Windows Live"
Hopefully this fix will be soon.
How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.
suketu15 said:
How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.
Click to expand...
Click to collapse
No HTML mail with exchange on my Wildfire....
I'm looking for a solution to this one too. The Hotmail app is actually pretty good, but the inability to edit contacts is an odd bug.
Solution
I tried Contact Editor Free by dmfs in the Market. It lets you edit the hotmail contacts and sync them back up.
I've only tested it for about a minute, but it seems to work.
I gotta tell you.
I've done a research. Microsoft is aware of the issue since about November/December 2011. SEVEN (the actual manufacturer) confirms it and reports work in progress (in February/March?), an update to the app has been issues by the end of February but the issue has not been addressed and has not yet been resolved.
I used Microsoft's support forums to ask the question, how to sync the contacts then, if nothing works as intended.
One of forum's moderators confirmed the issue, another asked how did I exactly try to sync.
If you would be kind enough to visit the question page yourselves and click "I have that question too", I'd be thankful. Maybe they'd actually do something instead of constantly apologizing and confirming either the issue or the progress of the works...
I tried Contact Editor Free by dmfs in the Market like Joe USer and works ok
Microsoft ? SEVEN hotmail app
Microsoft + SEVEN app bugs. Please go here and vote:
answers.microsoft.com/en-us/windowslive/forum/hotmail-people/denmarks-biggest-microsoft-fan-comment-hotmail/ebd54002-2760-4e51-b9a0-578a2f9805f0
use Contact Editor free by Marten Gajda.
worked for me.
Don't know why I never noticed this before when I was using my Galaxy S2 but it hit me today on my Nexus 4. I was trying to find out why Bluetooth handsfree calling through my Garmin wasn't working and it is because the Garmin has all my contacts showing last name first even though they aren't presented that way on the phone. When I tried to view the contact directly through the Contacts app, I saw that it was showing last name first and I couldn't edit the contact to try and fix it.
We are what, over a year since this was first recorded here and still no fix other than a third party app? This wasn't an issue on my BlackBerry.
On top of that, it makes handsfree unusable since there seems to be no way to get the contacts to list with the first name first. The contacts are all fine on Outlook.com so something is getting messed up with how they are presented in Android.

End of email turns into chinese?

I'm having a rather odd problem, whenever my friend and I are replying back and forth over email,
the bottom of the email keeps turning into a complete gibberish slab of what seems to be Chinese/Japanese.
The last reply shows fine, but the ones before it are garbled.
I'm running ICS on an asus transformer prime, not rooted and using stock email app.
I have one hotmail account (used to correspond with my friend) and one gmail account on it.
Id gladly supply more info if requested.
Anyone have any clue as to what on earth is going on?
- Sven
Are you using the "stock email app" which means the "Email" app (as opposed to the Gmail app)?
Yessum, the standard email app, not the gmail one.
Ive done some tests to try and replicate the problem, to no avail.
Ive emailed myself from one account to another and replied back and forth about 10 times,
but I can not get it to "chinesify" the older replies lower down the email.
So im not sure exactly where this weird corrupted crud is coming from.
My friend describes it as "there are a buncha blocks at the bottom",
I assume its the same Chinese im seeing except he is missing the font for it.
If theres another good email app (with widget/alerting!) that would solve this,
id gladly give it a spin since in my opinion the standard one isn't all that amazing.
People mention K-9 but that seems to be very phone oriented, not at all for tablets.

[Q] Why do my emails get deleted from my phone

I am using T Mobiles standard email app on my Sensation with a POP account. The phone is unlocked by T Mobile but never been rooted and is stock with all T Mobile updates.
I can download my emails no problem and as far as I`m aware it leaves them on the server. There are some I like to keep indefinately on the phone, for example, travel insurance details or weekend away vouchers. For some reason after a period of time, say about 3 or 4 days, these emails have vanished and are not in the deleted items folder. Where have they gone. Is there a setting somewhere that will let me keep them. I`ve searched all over the phone and I can`t find one. I`ve also searched the forum and can`t find this specific problem.
Hi there. Why don't you use the straight gmail application from the play store? I can promise nothing gets deleted. My guess is T-Mobile has a time limit or
Something to keep the emails and they delete them after. I also am T-Mobile user but I've always used gmail instead. I never lose an email. In fact some important emails I've kept for over a year now. Just download the app from the play store, set up the account, and you will have a more reliable email. Just don't use the email icon, use the gmail. Somehow it's different. It keeps all the emails until you delete them. Hope this helps. I've always used gmail and never ever had a problem like that. Best wishes to you.
Sent from my HTC Sensation using xda premium
Thanks for that I`ll give it a go, although I have a Gmail account but don`t use it very much. Can I add my POP accounts to the Gmail app so they all open in Gmail, if you know what I mean
****EDIT**** Managed to sort it by going to the Gmail settings on my PC and then lo and behold it was all synced to my phone, sorted

Very annoying auto linking of contacts

Couldn't find anything googling the subject (actually couldn't find any valid solution). It seems it's common to many android phones...
I have over 4,000 contacts and both the contact app fro Samsung or Google contact app (which I installed) have the ver bad habit of quite randomly linking contacts (A lot f them...) and it's sincerely a very big pain. I can of course unlink them one by one but not only it would take ages but also they tend to recombine with some others later.
Question: has anybody found a working way to simply disable/forbid any linking at all? Or even better manage the "smart" (hum...) rules around the merging and select our own. I would be more than happy to link on phone numbers ONLY, so that my Google and whatsapp contact link. But I can't stand this stupid phone linking unrelated contact even within one single account which is expected to be properly maintained already (Such as hundreds of contacts within my google account alone)
Am I the only one??
Alcibiade said:
Am I the only one??
Click to expand...
Click to collapse
Nobody with the same annoying issue? Been googling but found only people with the problem, not the solution to it...
I have some account link suggestions that dont make sense at all lately and ppl on telegram suddenly have new names cuz my phone, oneplus5, thinks that contact has a new number suddenly.
This problem has been driving me absolutely mad! I have nearly 3000 contacts over three google synced accounts and many contacts are linked within and across the accounts with nothing in common.
Did you found any solution for it ?
Thanks

Categories

Resources