[Q] Why do my emails get deleted from my phone - HTC Sensation

I am using T Mobiles standard email app on my Sensation with a POP account. The phone is unlocked by T Mobile but never been rooted and is stock with all T Mobile updates.
I can download my emails no problem and as far as I`m aware it leaves them on the server. There are some I like to keep indefinately on the phone, for example, travel insurance details or weekend away vouchers. For some reason after a period of time, say about 3 or 4 days, these emails have vanished and are not in the deleted items folder. Where have they gone. Is there a setting somewhere that will let me keep them. I`ve searched all over the phone and I can`t find one. I`ve also searched the forum and can`t find this specific problem.

Hi there. Why don't you use the straight gmail application from the play store? I can promise nothing gets deleted. My guess is T-Mobile has a time limit or
Something to keep the emails and they delete them after. I also am T-Mobile user but I've always used gmail instead. I never lose an email. In fact some important emails I've kept for over a year now. Just download the app from the play store, set up the account, and you will have a more reliable email. Just don't use the email icon, use the gmail. Somehow it's different. It keeps all the emails until you delete them. Hope this helps. I've always used gmail and never ever had a problem like that. Best wishes to you.
Sent from my HTC Sensation using xda premium

Thanks for that I`ll give it a go, although I have a Gmail account but don`t use it very much. Can I add my POP accounts to the Gmail app so they all open in Gmail, if you know what I mean
****EDIT**** Managed to sort it by going to the Gmail settings on my PC and then lo and behold it was all synced to my phone, sorted

Related

Issue with my phone

LOL there are quite a few things but this is mainly the biggest thing, it is getting to be annoying with this phone in particular
Is the fact I keep having to sign into my gmail...like every hour.
I have 3 main gmail accounts
One for pleasure/personal use
One for work
One for school
(I am considering switching back to WP7 & hotmail...but that is another story)
It seems every hour, I'm having to resign into Gmail. And it's not a huge deal but it is a bit annoying seeing the little notification sign that is saying that you need to sign into [email protected]
Furthermore, my Gmail is not pushing to my phone whatsoever so I am not getting any emails without having to sync it manually...even though it is said to get it whenever available.
Idk what to do or what exactly the issue is but it is truly annoying. Any suggestions would be nice?
:O wrong place for this sweety. But I have 5 gmail accounts setup and 2 personal and working fine. Which rom are you using stock? do you have them all setup under account and sync? I remember when I got MT4G and checked 2 acc's from stock rom and worked fine.
lol well where should i post this at then?
and ummm, i am actually using the phone the same exact way out of the box
and everything is fine under accounts & sync...just none of them sync or hardly
ever
You are using GMail App and not EMail App right? Ok lets see you have Background Data and Auto Sync checked? Open GMail app and click Menu> More> Setting> Notification Setting> Email Notification checked? Also make sure you have Update Schedule with fixed time on Send & Receive in GMail setting.
Can u even get gmail over wifi?
Sent from my HTC Glacier
Oh my mistake. Lol I didn't have my background data enabled after all haha.
But the sign in issue is annoying
Sent from my HTC Glacier using XDA App
gmail has had some probs pushing emails past fews days. your not alone. for the re signing in all the time idk about. best of luck
vabeachfc said:
gmail has had some probs pushing emails past fews days. your not alone. for the re signing in all the time idk about. best of luck
Click to expand...
Click to collapse
I'm glad to know someone is having similar troubles.
It's all good. I'm probably just going to trade this for a windows phone anyway.
*Sent from Carmen diva*
I have 4 gmail accounts sync'd on my phone and don't have to sign in on them and get things pushed to them just fine. I'm also on the stock rom...
Just a random thought here, but try deleting one of your email accounts & set it up using the regular mail app & not the gmail app. Just giver it a shot & see.
I have 1 thru the gmail app & 3 thru the regular mail app (live, hotmail & school) & they all work fine
Sent from my MT4G using XDA App

[Q] How Do I Get My Apps Back???

Hi,
When I first got my phone a month ago and not knowing what I was doing, when prompted to log into a Gmail account, I set things up with my tertiary/third-most-used account. Little did I know the consequences. When I decided I wanted to now set the phone up with my primary account, I discovered that the only way to do so was with a hard reset!
Well, after going through that process and now wanting to download and install several dozen Market apps that I previously had installed (several of which I'd paid for), I logged into Market, only to find a message saying "No downloads from Android Market."
I assume that Market doesn't recognize my new Gmail address as belonging to the same person as the one I was using previously (even after I added it). Is there a way that I can associate the two accounts for Market so that I can get my apps back?
Thanks!
This might be a dumb question and a little too late, but is there a reason you NEED the phone set up with your most used account? If I'm not mistaken, it ought to be painfully easy to set the phone up with a second google account for things like gmail and calendar and such. You might even be able to get contact sync from a second google account, with apps and such just syncing from the old account that you already used for that purpose.
I'd have at least given that a try before doing a full wipe, but you might have reasons I haven't thought of yet.
Not a dumb question at all. In fact, I'm the one feeling pretty dumb right now, for jumping the gun like I did. I did have a couple of other reasons, but I'm beginning to see that it wasn't as
Sent from my Desire HD using XDA App
(Well, that wasn't ready to go....)
...worth the cost. The other problem now is that I'm deluged by mail from my primary Gmail account. It also goes to my ISP account, where I can read it much more efficiently.
I can see another hard reset in my near future. :-(
Sent from my Desire HD using XDA App
I can tell you from experience (I've flashed a few roms...) that a hard reset isn't nearly as hard when you're syncing to the google account that has all your contacts and apps attached to it...
Silas, you lost me. What do you mean that it isn't as hard? Because you don't lose as much data? Are you talking about doing a hard reset without switching accounts like I did?
Would I be better to reset again (not a big deal at this point) and go back to the way it was, or not? Would I get my apps back (I hope)?
FWIW, I use my Gmail accounts only to collect and back up my email accounts, and for quick searches. I thought I might start using Google Calendar, though, and thought it might be better to use the one in my main Gmail account. Possibly I could sync the same calendar to both accounts,though -- could I?
And finally, is there any way at all to get my paid apps back with my current setup?
Thanks, everyone.
Sent from my Inspire using XDA App
This might help you. Go into gmail and click the account address in the upper right corner. At the bottom is an option for adding an account. You should be able to let you apps back after adding that other account back. Hope it helps. If not, at least I tried.
Sent from my Inspire 4G using XDA App
Well, I thought I had replied a couple of hours ago, and here's my message, still waiting to post. Sigh....
Thank you, ZeroRilix. Unfortunately, no dice.
When I did that, there were already three accounts there. After hard resetting and setting up my primary Gmail account, I had also set up my other two Gmail account in Accounts & sync in Settings. However, when I viewed them as you suggested, it said that neither of them had been synced. So I made sure that Contacts, Calendar, and Mail were synced for all three accounts. When I went into Market and viewed My Apps, all I saw were still the few I had downloaded since the hard reset.
Thanks, though....
No prob. Everything you've already tried should've worked. I might suggest contacting Android Market and letting them know what's going on. I have included the link to the appropriate form to fill out. Sorry your still having issues, and maybe they can help you further. If you get the issue resolved, post back here so users who might run into this same issue cam fix it. Good luck!
http://market.android.com/support/bin/request.py?contact_type=market_phone
Sent from my Inspire 4G using XDA App
ZeroRilix said:
http://market.android.com/support/bin/request.py?contact_type=market_phone
Click to expand...
Click to collapse
I thought for sure I'd replied to this, but I can't see my response anywhere. Don't know why I'm having such trouble posting.
Thanks very much for this. I sent a support request yesterday and will let you know what they say. Unfortunately, it's Saturday, and I assume nobody's there to answer. Why do things always go wrong on the weekend?
Hi,
Here's my latest update. Not wanting to wait till Monday or later for a reply from Market Support, I decided to try posting my question to the Android forum at androidforums.com. I got a couple of helpful responses and I'm back in business. Here's the thread for anyone interested:
http://androidforums.com/android-applications/335710-how-can-i-recover-my-market-apps.html OR
goo.gl/FhiLP
The short version is that I started over the way I had initially and all my apps downloaded automatically!
Thanks again for the help.

[Q] need help for gmail app

Hi, All
My XOOM is MZ601 with Andriod 3.1. I have used it for several days and everything looks well but email issue.
I have a gmail account and have almost 5000 email during 3 years. I setup my gmail account with XOOM gmail app and setup the duration as 999 days, sync all in lab. But I only can get 5 or 6 weeks email, and when new email comes, the oldest will be missed. When I scroll down to load more conversation, but nothing happened. I don't know how to setup the account and let me get all the email in my gmail account.
BTW, I found a strange thing, I can use search to find old email.
I do believe it's the limiation of the app due to the fact that you have way too much email subjects loaded into memory. That's why you have the search function and setting up labels and what not. It does the same thing with my Thuderbolt so yeah.
Thanks.
It's no good for the user. I can use iphone to see all the email, I can use palmpre to see all the mail but I can't use XOOM do the same thing. The Xoom is more better for biz.
Anybody know how to break the limited for the mail? Thanks.

Email app deletes Inbox contents during synch

Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest
The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..
Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you
Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )
I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52
I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest
1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest
Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app
Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest
OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest
ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!
xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest

[Q] Nexus 5 won't sync gmail contacts?

Hi All,
I tried to find something similar but to the best of my searching abilities, nobody seems to be having the same issue.
I've been using an HTC One (a GNex before that) for the last few months. When I got it, like my other previous Android phones, at the initial setup it pulled down all of my contacts.
When I set up my N5, however, the contact list was the last one from my GNex! The hundreds of new contacts since then are not on the new phone. It's enough to make me want to just sell the phone instead of going through each contact individually.
On my HTC one in the People app it shows 494 contacts under my gmail address, and last sync was a few minutes ago. On the N5 I don't get the same screen, but I have a total of 123 people in the app, and it shows that it has synced with my gmail.
Does anyone know what's going on here, and how to get my contacts onto the N5?
Thanks!
You probably saved your new contacts on the htc on the phone not on google...
Change them to google or export them all and import into google.
ALSO, make sure you had the htc one set to sync contacts...settings..accounts...google...click on your email..
apristel said:
You probably saved your new contacts on the htc on the phone not on google...
Change them to google or export them all and import into google.
ALSO, make sure you had the htc one set to sync contacts...settings..accounts...google...click on your email..
Click to expand...
Click to collapse
My contacts are saved to Google. In my People app on the HTC, When I click to choose source, "Google (my email)" is selected, with 495 contacts.
As I said in the original post, everything is synced, and the last sync was a few minutes before the post.
I tried the export and import but all that did was double the number of contacts under my Google account (gmail address).
Is there anything else I can try?
I am currently using an iPhone 4 and the idiots at Apple have removed the option to export contacts to Google in their iTunes program... SO now I have installed a little app called Bump, that should help me transfer all my contacts to the new Nexus 5 when i get it. You can try it with your two phones if you like. Seems pretty simple, however i have never used it yet...
Here is a link: https://play.google.com/store/apps/details?id=com.bumptech.bumpga&hl=en
well if what you said is true, you should be in the htc one forum, not the nexus 5. Apparently your htc is what messed up.
I really have to go with user error here, its pretty basic stuff. I highly doubt your htc one failed to sync contacts even though it was set to sync google contacts...if so..you are the "one."
I know that sounds rude, but, really.....its basic stuff here.
GOOGLE how to backup contacts and restore them on an android phone, unless you want your hand held here.
Hey whatever happened to the OP's problem ? Did he/she fix it ? I have recently transferred all my contact from my iPhone to my new N5 with absolutely no problems with this app. I can confirm it works like a charm and totally recommend it. It takes less then 10 seconds to complete everything. The actual transfer took like 1 second !!!
I have a similar issue.
I too am coming from an HTC One, but I don't think that's the problem in my case. I've logged into my Nexus 5 using my Google credentials, but none of my Google contacts are appearing. I checked my contacts list in Gmail from my laptop to be sure, and all my contacts are there. I went back to my Nexus 5 and manually synced contacts in the settings, but nothing changed; my contacts are still not showing up.
I would love to know if anyone has found a resolution to this issue.
Have you made sure that "Auto-sync app data" is checked off,
"All contacts" is selected in Contacts to display,
and "Contacts" is checked off in your Gmail sync account.
Are you using a corporate Google account? You may need to ask your administrator for help.
Did you log into http://contacts.google.com and see if they are shown there? If so they must also be in My Contacts which the HTC might not be setting. Also on your phone, check settings and then check if they are in another folder just not being displayed.

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