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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
Sent from my ADR6400L using XDA Premium App

How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App

Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App

At&t messaging and call issues!

Idk if its just my area, but my whole family has att. And ccalls won't come in, and texts won't send or receive. I'm on the newest miui.us. any help?
Miuinfuse

iruleyounow said:
Idk if its just my area, but my whole family has att. And ccalls won't come in, and texts won't send or receive. I'm on the newest miui.us. any help?
Miuinfuse
Click to expand...
Click to collapse
your whole family is on At&t with Miui and All of you cant get any calls??

No my sister has an iPhone and my mom an older pantech. I'm the only one with miui.
Miuinfuse

iruleyounow said:
No my sister has an iPhone and my mom an older pantech. I'm the only one with miui.
Miuinfuse
Click to expand...
Click to collapse
Again, None of you are getting calls
If thats the case, thats your answer....NO WAY 3 phones are all bad.

Well we will get maybe 1/5 calls. And texts are coming in hours after they are sent to us. Its on all the phones.
Miuinfuse

For how long has this been occuring? Where you at city/state

iruleyounow said:
Well we will get maybe 1/5 calls. And texts are coming in hours after they are sent to us. Its on all the phones.
Miuinfuse
Click to expand...
Click to collapse
and also is this everywhere.....work, home, driving, stores, ect. or just in certain areas.

sounds like a network problem in your area i have used miui lots and never had any problem with getting calls/txt etc etc

well switch back to stock and see if the issue still persist. if it does, call att.

Optimus-Prime said:
well switch back to stock and see if the issue still persist. if it does, call att.
Click to expand...
Click to collapse
But its happening on THREE different phones.....i know you know the probability that all three phones are bad is Super Crazy.
ehhh who knows though.....its trial and error my friend.

I called at&t and they said they are doing updates to different things and its gonna make the network flip out.
Miuinfuse

If you have issues like that on everyone's phone in the same area, first thing to always do is call att.
Sent from my SGH-I997 using xda premium

This is a horrible question to ask. If there are 3 different phones on the acct in the same area having the same problem do you really think its miui thats causing it? I thought people have more common sense then that. Seriously dude. Think about it.
Sent from my SAMSUNG-SGH-I997 using xda premium

Oh yeah. Tell your sis to disable 3g and see if 2g(edge) works. If it doesnt then u have a severly degraded tower in your area
Sent from my SAMSUNG-SGH-I997 using xda premium

Haha OP is not so bright.

Justinfedor said:
Oh yeah. Tell your sis to disable 3g and see if 2g(edge) works. If it doesnt then u have a severly degraded tower in your area
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
I know you!
Sent from my SAMSUNG-SGH-I997 using xda premium

They do know

They do know. I just told a VZW rep I was on 605.9 they knew I was on 605.5
Sent from my ADR6400L using XDA App

skeet43169 said:
They do know. I just told a VZW rep I was on 605.9 they knew I was on 605.5
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Of course they know, they don't care they even get joy when they make you do a master reset for every issue.
Sent from my ADR6400L using XDA App

He actually had me put my phone in safe mode which like removed my apps but didn't.
Sent from my ADR6400L using XDA App

They also know when you switch roms. It shows up as a re-activation.
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GavinMonroe said:
They also know when you switch roms. It shows up as a re-activation.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Really?? How come when Im in the setup wizard nothing comes up as ' activating'?

I don't know the technical aspects but when I needed a replacement they asked me why my phone was reactivated so much citing the exact dates and times. Fortunately it didn't prove that my phone was rooted because factory resets also force these so-called reactivations
Sent from my ADR6400L using Tapatalk

They can't see what rom your running just whether or not you accept otas
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GavinMonroe said:
...they asked me why my phone was reactivated so much...
Click to expand...
Click to collapse
My answer would be, "I have no idea what you're talking about".
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
nowetdio said:
Really?? How come when Im in the setup wizard nothing comes up as ' activating'?
Click to expand...
Click to collapse
HTC could have it designed to do that in the background, hidden. No need to display anything.

They do know what Rom you are running as well as the android version if I'm not mistaken... I'm not sure if its logged but they do know.
Sent from my ADR6400L using Tapatalk

Just had to do a warranty claim the other night. (hardware issue) While on the phone and casually talking to the rep he asked why I didn't accept the newest update. Told them I have been ignoring it until I'm sure it wasn't going to add any major bugs to the already smooth running device. After some more chat I asked him what version their system showed I had, he said he didn't have that information, all he knew is that I had not accepted the update yet.

Hmm... I'll talk to my buddy
That works at the switch. Maybe he'll know. He's told me other stuff!
Sent from my ADR6400L using Tapatalk

It could have something to do with the level of CSA you are dealing with? Perhaps the frontline does not have access to that, but as you complain your way up the ladder, more and more info becomes available to the techs.

They might have a way of getting a confirmation that we accepted the OTA update. Just like receiving text or email confirmations. If we accept the OTA, Verizon might get a confirmation with our meids that we downloaded
Sent from my ADR6400L using XDA App

They do not know jack sh*t. speaking in general and not necessarily about rooting etc. every time i talk with a rep at a store or customer service i am told something different in regards to everything from terms of service, billing, etc. they are a joke.

....cough....cough...CARRIER IQ ......cough....
Signature.

theryanguy said:
....cough....cough...CARRIER IQ ......cough....
Click to expand...
Click to collapse
You're using the wrong ROM then.
Sent from my ADR6400L

hallstevenson said:
You're using the wrong ROM then.
Sent from my ADR6400L
Click to expand...
Click to collapse
More like the wrong carrier. (not that VZW doesn't have some kind of other bull hidden away in there)
In any case I remember someone posting in here WAYYY back that when on the phone with a CSR they were able to see that he was running DAS BAMF. Likely was a load of crap but its possible they can see something similar to what you see in the software portion of the about phone section.
Sent from my HTC Thunderbolt

More likely that they see an OTA has been sitting on their server waiting for the device. Most CSR's know very very little about phone software, and especially how to resolve issues other than recommending battery pulls and factory data resets. Higher level techs are much more knowledgeable and probably more intuitive. I could probably work for a company like Verizon, but I see no joy in that business.

Yeah bottom line techs are retarded. Guy I talked to didn't even know what a bootloader was.... sad...

Now that's sad.

Did you receive a survey invite from Smithgeiger about your OneS?

I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.

I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S

Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium

Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.

Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2

Yeah. I got this offer too. Hopefully less bloatware.
Sent from my HTC VLE_U using Tapatalk 2

ccondon said:
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.

I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex

Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.

Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.

Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Click to expand...
Click to collapse
Nothing yet, I think it said it could be a few weeks before we do the forum.

how did y'all get the offer for the survey?

In an email.
Sent from my H1S using XDA Premium.

Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app

elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).

Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2

BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Click to expand...
Click to collapse
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app

elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
Sent from my HTC VLE_U using Tapatalk 2

Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2

Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
Sent from my HTC One S using xda app-developers app

Weird Hidden Easter Egg - Do you get this?

Found this while playing around on my Galaxy S4, Found out that it does not matter which phone you have.
http://www.youtube.com/watch?v=7u7RXMSfeao
I have mixed result, half and half. Some people get it others don't .also it don't matter what service or phone you have as others have had different results. I have the galaxy S4 on T-Mobile . Some say they don't get it while having the same set up as me.

Works on any Android phone, image varies per version. You just need to tap Android Version numerous times. (5-7).
Edit: Ah, the second half of the Video wouldn't load. Now it does. No, that I have not seen before.

T-mobile Nexus 4 here. Doesn't work for me. Wonder why.
Sent from my Nexus 4 using Tapatalk 2

there has not been one person who can say that they seen this before? this is funny

works for me
perhaps you need to tap several times rapidly

Tap what several times? Did you watch the whole video?
Sent from my Nexus 4 using Tapatalk 2

isador said:
works for me
perhaps you need to tap several times rapidly
Click to expand...
Click to collapse
Dial 123456789 and see if you get the music to play.

Cute. My grandkids will play with that for hours.
Sent from my SCH-I535 using xda app-developers app

miniwarlord said:
Cute. My grandkids will play with that for hours.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
lol its one of those thing you just have to show someone.

Lol works for me. On straight talk network.
Sent from my LT22i using Tapatalk 4 Beta

"You are not registered for the use of this service" translated from Norwegian.
Unless my phone is a freak of nature this shows it has nothing to do with the phone, you're calling a carrier "service."
Sent from my GT-I9000 using xda premium

Hr Kristian said:
"You are not registered for the use of this service" translated from Norwegian.
Unless my phone is a freak of nature this shows it has nothing to do with the phone, you're calling a carrier "service."
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I think its just a T-mobile service but the thing is that people on T-mobile outside of New York don't get this. Funny I think it only works if you have a T-Mobile phone in New York. I Also did it on a Galaxy S2 from T-Mobile running on Simple Mobile Plan.

Duplicate post, please refer to the original post: http://forum.xda-developers.com/showthread.php?t=2317087
Thread closed.