Database Info

Has Anything like this happened to anyone else??

I will try to be as brief as possible.... when the thnderbolt came out i was not available for an upgrade so i added another line to my account so i could get the tb for 250. Fast forward to today and i check my bill and my balance is $2,800. My immediate suspicion was tethering my thunderbolt with pdanet but to my suprise when i called verizon they said all charges had been made to my old line and not the line with the thunderbolt. He precided to tell me that my other phone which by the way dosent even have a battery in it made all the data charges. My question is how is this possible i thought maybe someone cloned my esn but honestly that seems like a long shot any one have anything like this happen to them before?

Just to be clear, you added a new line to your account and purchased a Thunderbolt with a different phone number? Did they activate a data plan with that line as well?(Should have, but you never know) I've had cases before where my cell phone company messed up adding a second line(In my case, it wasn't correctly linked to the primary plan and they tried to charge on a per minute basis for the secondary line), so it is entirely possible the same thing happened to you. How does the line show up when you log into your account on the Verizon website, and what features are enabled under it?

You can't get a smartphone from verizon without a data plan. It won't activate at all. Your thunderbolt was and is activated on the 30 dollar unlimited Internet plan. The other line however, your original line, is it a smartphone or just regular feature phone. I've had times were verizon charged me for data but took it back after reviewing my plan. I've always carried unlimited data. And if you have too then you can argue that the verizon rep changed it.

Yes i added another number to my family share plan and threw the other phone with my original line into a dresser. Its a lg venus like i said turned off no battery in it yet verzion says its still using data which to me seems impossible. I have also triple checked that everything is deactivated on my original line and confirmed unlimited on my tb.

I purchased the Bolt by adding a line just like you did (i did that with a Dinc and DX). I noticed a 1600.00 data charge on my first statement post Bolt purchase. The charge was on one of the lines I don't use....the line used to get the discount. I called Verizon and had the charge credited back within 15 min. The explanation was that while the phone was trying to connect and activate, the line was accruing data charges. The problem was that somehow the line that accrued the charges was not the line that had my unlimited plan attached. I purchased the phone the morning of release and it took 5 hours to activate.
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Yes that is exactly the same as my problem.. do you tether and has this happened again sincr the first time?

I haven't seen any (crazy) additional charges on my account yet. Yes, I tether several times a week...mobile hotspot app. I do not watch movies while tethering, just plain jane browsing.
Sent from my ADR6400L using XDA App

call up tell them there must be some mistake, and when the person you talk to sounds clueless and says they will be right back and then tells you that you have to pay, say you would like to speak to their manager or supervisor about the issue, and if they say they just asked their supervisor, just calmly state that you'd like to speak to the supervisor. once you do, simply explain that there is simply no way you could have such a high bill. don't say anything about pda net or tethering, just tell them you put the one phone away and haven't touched it and (very important) the person at the store and someone you spoke to on the phone before said your only charge for data would be 29.99 because it was unlimited and you could use as much as you want. they may have to call you back after getting approval to waive such a large amount, but they should waive it. if not, keep calling back and speak to someone else, go into a store and speak to a manager, etc.
Sent from my ADR6400L using XDA App

i tethered my feature flip phone on verizon like 5+ years ago when you had to dial some * number and i didn't realize it was free data yet i was being charged daytime minutes (oops, bill for extra minutes for $1000+). i called up and the scenario i outlined above happened and they just charged one month of unlimited minutes so it was only like $100 instead of $1000. i believe at the time i almost cried on the phone with the manager woman, saying *sniff* iii don't knowww howw immm gonna payyy thissss (shaky pre-crying voice) *sniff*
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Luckily they refunded the entire amount i just wanted to know this wouldnt happen again and was not due to my tethering

What T-Mobile did to me is called FRAUD

I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
EDIT: I was asked for the whole story so here it is
I dialed 611 waited on hold for 47 minutes before the fist lady that answered who spoke no English tried to help me. You could immediately tell she was new but after 10-15 minutes of searching for the 10gb she said she found it and it would take a while to try and switch it to my account. I was put on hold for around 40 minutes and just watched a movie. When she came back she said I would have to buy a new phone, a new sim card and activate a 2 year plan and she would have to transfer me. I agreed as I just wanted to speak with someone else. She was nice enough to transfer me to the 800 number where I had to go through all the voice prompts again and was put on hold for 25 minutes. By now my first movie is over and I started the second.
Now the second rep picks up who speaks even less English, so I give her my contact info and demand a supervisor "none are available" so she tries to help me. I Explain I want 10gb of data on my current plan instead of 5gb. She responds that T-Mobile does not offer 10gb phone data plans and asks me If I would like to purchase a USB thumb drive that is capable of 10gb instead. (you could see where this is going) I again ask for a supervisor and told none are available. Every 5 minutes or so she would come back and say she found it and was switching me for an extra 20. Than she would come back and say it did switch . Ask for a super again, "still not available".
Now she comes back on and wants me to switch to a 2 year contract, I decline as I paid full price for my phone and the plans are cheaper this way. Then she asks if I would like to downgrade my data to 200mb on a cheaper plan. (i'm losing my patience by now) Ask for a super again but she informs me that she found the 10gb upgrade for my plan and it would be $60 more a month but they would credit $20 from my existing plan. I agree and wait and wait and she comes back and informs me that it did not work and there is nothing else she could do. We hang up
I check my phone see 4 bars and 4g g but have no network connect so I call back and speak with a gentleman who claims I broke my phone and would probably have to send it in for repair because everything in their system is fine. He tells me to turn the phone off, he zaps it and still nothing. I'm thinking maybe its the radio I flashed last week so let me see what I can fix so we hang up. (we did a bunch of tests but during our conversation)
I try the internet one last time and it brings me to T-mobiles site saying that I have no data plan so I call again and explain my situation to technical support. I am told that I disconnected my data plan, I simply said look at my bills since NOV I am just under 5gb a month, now look at the notes from the first call, the reason I called was to increase my data to 10 gb so don't tell me I called to disconnect my data. Every time I told him something he had to ask his super for help and how to fix this "but the super was working with 4 people and she couldn't speak with me." (By now I'm almost done watching my second movie) when he comes back on the phone asking if I would like the 200 mb plan as it's the only one they offer or go up to the 2 gb for $20 more a month. No go back to your super and tell her to restore my plan back to what it was 1 hour ago. He finally returns and says this is what we are going to do CLICK "T-mobiles offices are now closed please call us back tomorrow"
I wait to see if he will be kind enough to call me back and what they were going to do but they never did. I jump on XDA to vent and write this post. I go take the dog for a walk check the phone and no data. I reboot the phone and Wow my data is back and the throttle is removed. SO I log in to T Mobile to see what plan they could have put me on.
I know have 200 mb a month instead of 5gb but the rate plan was kept the same price. They really screwed me on this one. I hope that was a little more complete and I tried not to leave anything out.

Try again for a different Rep tomorrow. I wish you luck lol.
Sent from my HTC Glacier using XDA App

That's definitely not right at all. I can suggest a couple thing.
- Contact them on Twitter, try tweeting them or sending them a DM. They are VERY helpful with customers on Twitter.
- Call during mid afternoon, I find that I always seem to get younger people who always wanna just help me out, I always get fees waived off by calling during that time.
I've always gotten A+ customer service with them, just unfortunate that you had to get the bad couple out of the bunch. But keep trying, don't ever hesitate to keep trying. I know they'll work it out with you.
Good luck man.

Best thing to do is to call and say you are cancelling your account or ask for customer retention... they have a lot more pleasant demeanor because that's the way they are trained.

Coppo said:
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
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I feel like you are only telling us half teh full story

ionic7 said:
I feel like you are only telling us half teh full story
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You are right there is more I added it to the OP

This is what life will be like when the ATT takeover is complete. Go to fcc.gov and give your feedback with the online comment filing system. Issue 11-65.
Sent from my HTC Glacier using XDA Premium App

Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.

el_smurfo said:
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
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/\ do that
Sent from my HTC Vision using XDA App

Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right.
First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers.
Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens.
Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans.
Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you.
Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB.
I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans.

el_smurfo said:
tell them you are a long time customer and want your plan back.
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Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.

It sounds like you are calling me a lier. Thats OK
"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "
I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.
"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."
She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.
"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."
This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"
I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.
"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."
I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.
"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "
I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.
"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."
They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.
"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."
There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.
Edit: Retention was able to restore my plan.

kalel33 said:
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
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It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.

darinmc said:
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
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You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.

kalel33 said:
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
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...you completely missed my point. I don't need help, and I don't EVER call any customer service angry. I happen to work in a customer service industry and so I understand where you are coming from, but I disagree with the attitude you claim is shared by those you work with.
Thing is, you have a job because these people pay for a service, and you are supposed to support them. It's the attitude that "the customer shouldn't say this or needs to understand [something only an employee could actually know] which ends up turning T-Mo into AT&T. I mean of all the horrible and insulting things I'm sure you guys hear every day, a customer stating his tenure really offends you? Really? It's a valid argument, whether it's on page 1 or not. The retention department exists because those people have been a customer for [] years, to take offense and actually alter your willingness to help and support them is petty and childish. If they yell and scream at you I get it (but even then it's the tone and volume that are offensive, not the words), I just don't understand why you and your co-workers are taking a stand against something so trite.

The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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I've been in customer service a long time as well and if I state my tenure I'm just telling the Rep how I feel.
If a customer tells me they've been with my company a long time I thank them and ask questions to understand why they aren't feeling valued.
You should worry more about the psychology of how you treat the customer than the other way around because you can only control your own behavior.
Sent from my HTC Glacier using XDA Premium App

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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Calling in to speak with someone in retention in any company is fine imo, why should i have to pay more or get less for something when the company is willing to show me that loyalty does pay with them.
And to address the issue that a customers history with the company shouldnt be important is preposterous. I think someone who has been around with the company is more important than a new customer unless the customer in question is a dirtbag and always missing/skipping paying. You also must consider the money this customer generates for the company, if a new customer is bringing more money, then they should be treated well so they can be converted into a long time customer.

just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot), gave me a 5 dollar discount per month on each one of my lines that have data and a 5 dollar discount a month on messaging for the whole family.
it just really depends on who you talk to.
some advice: when you call 611, tell the computer (and only the computer, not a rep), that you want to cancel. this way you will reach the customer loyalty dept that has a lot more power than the normal customer service. they should be able to fix everything as they can offer plans that they no longer advertise (and plans that the normal customer service cannot give)

VibrantOwnr said:
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot),
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A regular rep has been able to change people from EM+ to EM plans for months. It doesn't take a retention rep.
Say all you want about how you feel about retention and dropping the loyalty card to a rep....doesn't matter to me what you do. I was just giving you some advice. I don't care if you take the advice or not, just trying to help out the XDA community in general. The reps can see your tenure right when you call in, doesn't matter if you tell it to them or not, they already know. Also, most of the people that drop the card add a 2-3 years on their tenure thinking that the rep doesn't have it in front of them and thinks by padding the time will give them a better chance.
Also eqjunkie829, I never said the tenure of a customer is not important. Quit trying to make it into something it's not, but the amount of money you spend does factor quite a bit. A person with 2 years loyalty might get a better deal than someone who has 6 years loyalty, if the person with 2 years has paid more to the company than the person with 6 years. Also, adjustment history, call in history, and payment history are almost as important.
By the way Phateless, I do care of the psychology of how I treat customers. That's why I have an extremely high score in customer surveys. Like I said, take my advice or don't.....don't really care. Just giving some helpful information that is not up for debate.

[Q] When upgrading to the skyrocket did anyone else lose unlimited data?

I am a premier business account holder. When upgrading from Inspire to Skyrocket I was informed that my unlimited data was no more... LAME. Anyone else have this happen to them? I am thinking of starting a class action against AT&T - The option online enabled me to select unlimited. I have this documented on paper (unlimited option selected) when I received the new phone from online purchase. Any other information from other customers will be vital. LET'S GET OUR UNLIMITED BACK!!

I read previous threads about this from people
good news were that some people reported they got it sorted by calling at&t support
I suggest you search these messages before you call, and good luck!
jd
Sent from my SAMSUNG-SGH-I727 using xda premium

You can keep your unlimited plan, but now that they scammed you off of it its gonna be hard to get it back
Sent from SKYROCKET
NexusMod 4.0
Romracer 0.3

I kept my unlimited when I switched from iPhone to skyrocket. Call them and give them hell and they might put it back on your account. They scammed you, others got hit too.

There is no LTE unlimited packages being offered yet. I had an unlimited package too on the Premier business, but had to go with a 2Gb or larger plan for "4G" Data.

jnovello said:
There is no LTE unlimited packages being offered yet. I had an unlimited package too on the Premier business, but had to go with a 2Gb or larger plan for "4G" Data.
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Available no, but you can be grandfathered in from a previous unlimited data plan. I have UNLIMITED LTE, but i do get throttled after 5gb every month.
Heres the statement on my bill:
Unlim data for 4G LTE Smartphones w/Visual Voice Mail $30.00
Proof on bill:
{
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
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I had unlimited text and data on my BB9700. When I got the skyrocket the store I went rolled my plan over to LTE. Only to find out a few months later that they were going to start throttling unlimited data. What BS is that!?
Had a feeling they would do away with UD at some point but not in the middle of a contract.
At the time I read about a lot of folks that didn't get to keep their unlimited going from HSPA+ to LTE. Its like a lot of stores have their own policies and standards.
Now with ATT, I get great reception though and I don't really use enough data most of the time to get throttled but it is the principle of the matter! You could bet your bottom dollar that if YOU tried to alter the contract, it would be a different storry all together.
Sent from my SAMSUNG-SGH-I727 using xda premium

Lost my unlimited data too. Went from an iPhone 3G to skyrocket.
Sent from my GT-P7510 using xda premium

catapilla said:
I am a premier business account holder. When upgrading from Inspire to Skyrocket I was informed that my unlimited data was no more... LAME. Anyone else have this happen to them? I am thinking of starting a class action against AT&T - The option online enabled me to select unlimited. I have this documented on paper (unlimited option selected) when I received the new phone from online purchase. Any other information from other customers will be vital. LET'S GET OUR UNLIMITED BACK!!
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Click to collapse
I would say if you have the means...a class action lawsuit sounds like an option.

I didn't have unlimited but I was grandfathered to a plan. I had concerns that my data and what not would be changed as when ordering over the internet my skyrocket. They had only three options to pick from and none of them were the option I currently had, and they all costed more. So I called AT&T and they said to just choose what ever and because I was Grandfathered to just call them when I received my phone and they would switch it back at that time. So I received my phone called AT&T to have them set up and switch my phone back. The women kept telling me that It was impossible for her to switch it back. I argued the fact that a AT&T representative told me I was grandfathered to a plan and they would switch it back. She put me on hold and told me she would talk to her Supervisor. After being on hold for about five minutes she comes back and tells me no you cant do it. I told them I probably wouldn't even have upgraded, if it was not for them telling me they would switch it back. She tells me that I could send the phone back with in 30 days and they would refund me how ever the charge they charge for early termination would take effect and that is about 100 more than what I had paid. I was so pissed I just hung up the phone. At&t so used to dropped calls must have thought we were accidentally disconnected calls me back. I hung up with one of the messages on the phone so they would get a clue that I actually hung up on them. When my bill comes if they did not fix it, in which I imagine it wont be. I will be calling them again demanding to talk to the supervisor my self.

jnovello said:
There is no LTE unlimited packages being offered yet. I had an unlimited package too on the Premier business, but had to go with a 2Gb or larger plan for "4G" Data.
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Click to collapse
R4INS said:
Available no, but you can be grandfathered in from a previous unlimited data plan. I have UNLIMITED LTE, but i do get throttled after 5gb every month.
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Click to collapse
Exactly... now, everytime I make the most minimal change to my plan, I always ask "will that change my plan?", "will I still keep my unlimited data plan?". And of course, I do it in stores, so I can check what they're doing. Also, physical store or phone transaction I always get the name, talk to them very personally, so that they are aware "if you screw me up, I KNOW WHO YOU ARE." .
pcidiot said:
I didn't have unlimited but I was grandfathered to a plan. I had concerns that my data and what not would be changed as when ordering over the internet my skyrocket. They had only three options to pick from and none of them were the option I currently had, and they all costed more. So I called AT&T and they said to just choose what ever and because I was Grandfathered to just call them when I received my phone and they would switch it back at that time. So I received my phone called AT&T to have them set up and switch my phone back. The women kept telling me that It was impossible for her to switch it back. I argued the fact that a AT&T representative told me I was grandfathered to a plan and they would switch it back. She put me on hold and told me she would talk to her Supervisor. After being on hold for about five minutes she comes back and tells me no you cant do it. I told them I probably wouldn't even have upgraded, if it was not for them telling me they would switch it back. She tells me that I could send the phone back with in 30 days and they would refund me how ever the charge they charge for early termination would take effect and that is about 100 more than what I had paid. I was so pissed I just hung up the phone. At&t so used to dropped calls must have thought we were accidentally disconnected calls me back. I hung up with one of the messages on the phone so they would get a clue that I actually hung up on them. When my bill comes if they did not fix it, in which I imagine it wont be. I will be calling them again demanding to talk to the supervisor my self.
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Click to collapse
That's the worst! Exactly for that reason is that I do what I stated above... from now on, always make sure to get the name, and the most info possible from whoever is "helping" you, so you will always know who said and did what, and if there's any issues, you can always say "Mr John Doe told me 2 days ago you could switch my plan back".
Of course, on the other hand, if the impossible happens and someone actually does help you, having their names means you can actually be grateful and tell the supervisor or the survey "Johnny Doe was really helpful!"

R4INS said:
Available no, but you can be grandfathered in from a previous unlimited data plan. I have UNLIMITED LTE, but i do get throttled after 5gb every month.
Heres the statement on my bill:
Unlim data for 4G LTE Smartphones w/Visual Voice Mail $30.00
Proof on bill:
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Click to collapse
^^^This^^^.

Spent 2 hours on the phone with tech support from somewhere probably in the philipines or something.
Anyways I got an early upgrade to the skyrocket (i was due in jan, I got the phone the release day i november) and had to wait for them to change my data to LTE, then get their supervisor to add back unlimited. but in the end everything worked out better than expected.

I would demand a mouth to rape. I'm a "premiere" customer and I still have "funlimited" LTE. I've been ATT since '02. If they dodge you keep asking for a supervisor until you decide the mouth is pretty enough to rape. I upgraded over the net and no one said a thing. 866.499.8008.
Sent from Aperture Science. You Monster.

promiseofcake said:
I would demand a mouth to rape. I'm a "premiere" customer and I still have "funlimited" LTE. I've been ATT since '02. If they dodge you keep asking for a supervisor until you decide the mouth is pretty enough to rape. I upgraded over the net and no one said a thing. 866.499.8008.
Sent from Aperture Science. You Monster.
Click to expand...
Click to collapse
NOT cool man! Choose your words with some degree of thought!
Sent From my Two Tin Cans & String Device on The Wookie Network

When I moved from iPhone in November, they let me keep my unlimited plan. But the guy had his supervisor come over and check to make sure be did it right. He said that once you are moved off of the unlimited plan, there is no way to get it back. I told him that it was a terrible policy and he better get it right or he would lose a customer. Only reason they didn't lose me in the first place is cuz i wanted this sweet phone!
Sent from my SAMSUNG-SGH-I727 using XDA

Att is just awful about this stuff. They overcharge our bill without fail every month. It shouldn't be my responsibility to figure out how much i owe them. Absolutely ridiculous. also, since they said you were going to keep unlimited they will give it back.
I have to start every conversation with customer support with the question: "First off, I need to know, are you smart or dumb?"
....................................... hmph.
Sent from my SAMSUNG-SGH-I727 using xda premium

I don't think that it's just one or two carriers... It's just about ALL of them.. You get a new phone & they suggest or convince you that you MUST have a new data plan... It's not enough that you pay for the new phone, they don't want to leave a single penny on The Table.
Sent From my Two Tin Cans & String Device on The Wookie Network

shaggyskunk said:
I don't think that it's just one or two carriers... It's just about ALL of them.. You get a new phone & they suggest or convince you that you MUST have a new data plan... It's not enough that you pay for the new phone, they don't want to leave a single penny on The Table.
Sent From my Two Tin Cans & String Device on The Wookie Network
Click to expand...
Click to collapse
Yeah I've heard that it's not too good with any other carrier either.
It just comes down to finding the employees who are NOT robots. They're the ones that tend to actually try to fix things. One time I must have went up 5-6 levels of managers before I found one that would give me a price match for the Skyrocket. She didn't even do the pricematch, she just waived the restocking fee and the activation fee so I could return my phone and purchase it from somewhere else (where it was 100 bucks cheaper). So silly.
While we're on the topic of how awful people are.... how would you guys suggest going about resolving this problem (will be in the photo). I've never seen anything like it.. not sure if customer rep. could do anything about it.

Shadeslayers said:
Yeah I've heard that it's not too good with any other carrier either.
It just comes down to finding the employees who are NOT robots. They're the ones that tend to actually try to fix things. One time I must have went up 5-6 levels of managers before I found one that would give me a price match for the Skyrocket. She didn't even do the pricematch, she just waived the restocking fee and the activation fee so I could return my phone and purchase it from somewhere else (where it was 100 bucks cheaper). So silly.
While we're on the topic of how awful people are.... how would you guys suggest going about resolving this problem (will be in the photo). I've never seen anything like it.. not sure if customer rep. could do anything about it.
Click to expand...
Click to collapse
Does that REALLY say Drink Recipe??? I'd say WTF too!
Did you call them to find out what that's for?
I'd just love to hear their explanation... WOW!
Sent From my Two Tin Cans & String Device on The Wookie Network

Data Speeds

Ok, so on my iPhone and Evo Shift...my download speeds are about .15-.55 (peak) down and .15-.25 up....but on my MoPhoQ LTE I get .75 to 1.4 down and .50 to 1 up....I think this is strange but my MoPhoQ says its connected to EvDo-rev.A:8.....not that I'm complaining about the higher speeds but it seems strange that its doing this...anyone experiencing this too?
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Sent from my Sprint Motorola Photon Q 4G LTE using Tapatalk 2

Not saying this is absolutely the reason, but its possible it could be just a coincidental timing thing....looks like Syracuse area at least has had some data speed/capacity upgrades in the last few months and more slated to come (note that this isn't Network Vision, or at least its not supposed to be, as I've read numerous places that the network.sprint.com site does not show the results of that work:
https://network.sprint.com/NY/Syracuse
Now, if your other phones are still active and you still get the results you mentioned on them, then the only other thing I can think of is simply that Motorola's phone radio is better than what's in your other 2 phones. I've also read that Moto tends to have better radio's in their phones.

PythonFanTN said:
Not saying this is absolutely the reason, but its possible it could be just a coincidental timing thing....looks like Syracuse area at least has had some data speed/capacity upgrades in the last few months and more slated to come (note that this isn't Network Vision, or at least its not supposed to be, as I've read numerous places that the network.sprint.com site does not show the results of that work:
https://network.sprint.com/NY/Syracuse
Now, if your other phones are still active and you still get the results you mentioned on them, then the only other thing I can think of is simply that Motorola's phone radio is better than what's in your other 2 phones. I've also read that Moto tends to have better radio's in their phones.
Click to expand...
Click to collapse
I'm actually in the Rochester Area but their server here sucks so I use the Syracuse server....anywhoo thats what I'm going to base it on...my Evo Shift is active and at the same time got .4 down when my MoPhoQ got 1 down...weird
Edit: not in Rochester area, Avon to be exact...but we don't have any past data upgrades / future upgrades so...it all seems kinda weird to me

Chalk it up to a better radio and enjoy your new phone

Yeah speeds are pretty nice on mine. Test the iPhone 4S(Sprint) with latest updates vs my Q on mobilespeedtest.com using stock browsers and Photon Q came literally 2x+ the speed each time in the same spot and 15 seconds downtime between testing.
Getting 210kbps on forced 1xRTT at my University, I do have data/call roaming enabled but I don't see the triangle.

Does anyone who switched from the Epic 4G qwerty (i.e. not Touch) have any experience feedback to share regarding any general signal improvement in areas or buildings where they typically had issues yo-yo-ing between Sprint and Verizon roaming previously?
If Roam Control doesn't yet work on this phone (which thus far I've not seen anyone but one person state so hard to confirm as an across-the-board universally accepted issue thus far), then I'd be keenly curious to hear if anyone has experienced any positive differences in such situations coming from the original Epic to the Q.

PythonFanTN said:
Does anyone who switched from the Epic 4G qwerty (i.e. not Touch) have any experience feedback to share regarding any general signal improvement in areas or buildings where they typically had issues yo-yo-ing between Sprint and Verizon roaming previously?
If Roam Control doesn't yet work on this phone (which thus far I've not seen anyone but one person state so hard to confirm as an across-the-board universally accepted issue thus far), then I'd be keenly curious to hear if anyone has experienced any positive differences in such situations coming from the original Epic to the Q.
Click to expand...
Click to collapse
I've never paid much mind to if it was roaming but both in my home and at work where the epic would struggle with 1/2 bars (I know the bars are a bad indicator) the photon q has three out of six at home and five out of six at work. Even works in the depths of walmart where my epic just flat out refused!

Thanks KP....the whole issue for me and what's keeping me on the edge from switching yet is either this or the ability to use Roam Control. The building I work in is horrible for cell signal at least on my Epic, I'm lucky to get 2 bars at best and left to its own vices, I'd constantly switch between Sprint and Verizon all day with even Verizon never getting beyond 3 bars.
It also probably doesn't help that I sit right on the other side of the wall from the networking/patch panel room. My coworker is on Verizon by default and has a Bionic and sits next to me though and doesn't seem to have the issues I do, which leans me towards thinking Moto's radios really are that much better in general as I've read elsewhere.
Anyone else with experience to share on the above, please do! :good:

I think you have a 14 day return window with Sprint. If you don't get much feedback, give the phone a shot and see how it works

Yeah, but do they revert you back out of the 2 year contract extension/renewal if you return it in a case like that? Because if they don't, that wouldn't be my first choice in terms of how to proceed...granted, right now as I type today, I plan to stick with Sprint, but if it didn't work out to my satisfaction and I ended up returning the phone, I'd prefer to keep my options open still.

PythonFanTN said:
Yeah, but do they revert you back out of the 2 year contract extension/renewal if you return it in a case like that? Because if they don't, that wouldn't be my first choice in terms of how to proceed...granted, right now as I type today, I plan to stick with Sprint, but if it didn't work out to my satisfaction and I ended up returning the phone, I'd prefer to keep my options open still.
Click to expand...
Click to collapse
If I read this correctly it looks like they revert everything back to how it was. Perhaps unless you have/had sero?
Return and Reactivate an old device
Are you an existing customer who recently upgraded to a new device with a new contract term, and want to go back to an old device and prior contract status? No problem, you can select the best plan for you from our current price plan options (your previous service plan may no longer be available to you) and return the new device for a full refund. The same return process and requirements for new customers apply. We will remove any credits or discounts received in exchange for your new contract term and restore you to your previous contract term and service plan (if available).

Also, I thought Sprint's return policy was 30 days? Someone correct me if I'm wrong...

arrrghhh said:
Also, I thought Sprint's return policy was 30 days? Someone correct me if I'm wrong...
Click to expand...
Click to collapse
http://www.sprint.com/landings/returns/

Thanks a ton for linking that KP, I'd have never thought they'd let you revert back to your old contract status (I still have about 4 months left on mine). Now the only question I'd need to find the answer to is, if I purchase through Sams Club at the just under $75 price, would I have to return it and get that done there, or could I do so at my local Sprint store?
The closest Sams that carries Sprint phones to me is in Nashville an hour away and I just happen to be heading there this weekend doing some OT work, but I'd hate to make a trip all the way back there to return if it didn't work like I need.

http://shop2.sprint.com/en/shop/why_sprint/guarantee/exchanges.html
Equipment or accessories purchased from a 3rd-party dealer, such as Radio Shack, Best Buy, Wal-Mart or other Sprint-authorized retailers, including online retailers, should be returned to the original point of purchase. These 3rd-party dealer or retailer returns are subject to the 3rd-party's return policy.
Sams Club
http://www8.samsclub.com/autocontent.aspx?pageid=4288&referringdomain=samsclub.com2&viewmode=1
RETURN POLICY
This purchase does not qualify for in-store returns.
If you are not satisfied with your purchase for any reason, and it is in its original new condition, simply call us within 14 days of the activation or process date shown on your sales receipt to obtain a Return Authorization Number (RA number) and ensure that your phone is returned to our distribution center within 7 days of receiving your RA number. If you activated service on your device, it is your responsibility to cancel service with your carrier within 14 days of your activation date. All carriers offer a 14 day Satisfaction Period and any request to cancel service with a carrier must be made within that 14 day period to avoid Early Termination Fees.
So you would have to call Sprint and tell them to revert and call sams club, doesn't look like you have to return to the store.
Sorry for thread-jacking.

KitsunePaws said:
Sorry for thread-jacking.
Click to expand...
Click to collapse
Goes double for me since my tangential question off the original subject kinda spawned it in the first place. *g* Thanks yet again for the info KP.

was able to drive thru a 4g area today ran acouple tests while driving thru at 70ish on the freeway

Rangerbry said:
was able to drive thru a 4g area today ran acouple tests while driving thru at 70ish on the freeway
[/QUOTE]
Holy crap, that is as good as my connection at home.
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Plancy said:
Holy crap, that is as good as my connection at home.
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No joke. Can't WAIT until Sprint's LTE is more widely available...

ya sucks its only in 1 area here right now and im not in it drove thru it barely got those 2 tests run on the 3rd it was already going back to 3g

[Q] Prepaid 4G no longer working...

Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?

PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
Click to expand...
Click to collapse
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.

Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
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Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.

PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
Click to expand...
Click to collapse
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.

Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Click to expand...
Click to collapse
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.

PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.

PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.

My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.

Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
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Click to collapse
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...

PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
Click to expand...
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Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?

Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
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Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.

PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
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At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.