I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
EDIT: I was asked for the whole story so here it is
I dialed 611 waited on hold for 47 minutes before the fist lady that answered who spoke no English tried to help me. You could immediately tell she was new but after 10-15 minutes of searching for the 10gb she said she found it and it would take a while to try and switch it to my account. I was put on hold for around 40 minutes and just watched a movie. When she came back she said I would have to buy a new phone, a new sim card and activate a 2 year plan and she would have to transfer me. I agreed as I just wanted to speak with someone else. She was nice enough to transfer me to the 800 number where I had to go through all the voice prompts again and was put on hold for 25 minutes. By now my first movie is over and I started the second.
Now the second rep picks up who speaks even less English, so I give her my contact info and demand a supervisor "none are available" so she tries to help me. I Explain I want 10gb of data on my current plan instead of 5gb. She responds that T-Mobile does not offer 10gb phone data plans and asks me If I would like to purchase a USB thumb drive that is capable of 10gb instead. (you could see where this is going) I again ask for a supervisor and told none are available. Every 5 minutes or so she would come back and say she found it and was switching me for an extra 20. Than she would come back and say it did switch . Ask for a super again, "still not available".
Now she comes back on and wants me to switch to a 2 year contract, I decline as I paid full price for my phone and the plans are cheaper this way. Then she asks if I would like to downgrade my data to 200mb on a cheaper plan. (i'm losing my patience by now) Ask for a super again but she informs me that she found the 10gb upgrade for my plan and it would be $60 more a month but they would credit $20 from my existing plan. I agree and wait and wait and she comes back and informs me that it did not work and there is nothing else she could do. We hang up
I check my phone see 4 bars and 4g g but have no network connect so I call back and speak with a gentleman who claims I broke my phone and would probably have to send it in for repair because everything in their system is fine. He tells me to turn the phone off, he zaps it and still nothing. I'm thinking maybe its the radio I flashed last week so let me see what I can fix so we hang up. (we did a bunch of tests but during our conversation)
I try the internet one last time and it brings me to T-mobiles site saying that I have no data plan so I call again and explain my situation to technical support. I am told that I disconnected my data plan, I simply said look at my bills since NOV I am just under 5gb a month, now look at the notes from the first call, the reason I called was to increase my data to 10 gb so don't tell me I called to disconnect my data. Every time I told him something he had to ask his super for help and how to fix this "but the super was working with 4 people and she couldn't speak with me." (By now I'm almost done watching my second movie) when he comes back on the phone asking if I would like the 200 mb plan as it's the only one they offer or go up to the 2 gb for $20 more a month. No go back to your super and tell her to restore my plan back to what it was 1 hour ago. He finally returns and says this is what we are going to do CLICK "T-mobiles offices are now closed please call us back tomorrow"
I wait to see if he will be kind enough to call me back and what they were going to do but they never did. I jump on XDA to vent and write this post. I go take the dog for a walk check the phone and no data. I reboot the phone and Wow my data is back and the throttle is removed. SO I log in to T Mobile to see what plan they could have put me on.
I know have 200 mb a month instead of 5gb but the rate plan was kept the same price. They really screwed me on this one. I hope that was a little more complete and I tried not to leave anything out.
Try again for a different Rep tomorrow. I wish you luck lol.
Sent from my HTC Glacier using XDA App
That's definitely not right at all. I can suggest a couple thing.
- Contact them on Twitter, try tweeting them or sending them a DM. They are VERY helpful with customers on Twitter.
- Call during mid afternoon, I find that I always seem to get younger people who always wanna just help me out, I always get fees waived off by calling during that time.
I've always gotten A+ customer service with them, just unfortunate that you had to get the bad couple out of the bunch. But keep trying, don't ever hesitate to keep trying. I know they'll work it out with you.
Good luck man.
Best thing to do is to call and say you are cancelling your account or ask for customer retention... they have a lot more pleasant demeanor because that's the way they are trained.
Coppo said:
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
Click to expand...
Click to collapse
I feel like you are only telling us half teh full story
ionic7 said:
I feel like you are only telling us half teh full story
Click to expand...
Click to collapse
You are right there is more I added it to the OP
This is what life will be like when the ATT takeover is complete. Go to fcc.gov and give your feedback with the online comment filing system. Issue 11-65.
Sent from my HTC Glacier using XDA Premium App
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
el_smurfo said:
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
Click to expand...
Click to collapse
/\ do that
Sent from my HTC Vision using XDA App
Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right.
First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers.
Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens.
Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans.
Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you.
Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB.
I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans.
el_smurfo said:
tell them you are a long time customer and want your plan back.
Click to expand...
Click to collapse
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
It sounds like you are calling me a lier. Thats OK
"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "
I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.
"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."
She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.
"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."
This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"
I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.
"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."
I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.
"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "
I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.
"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."
They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.
"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."
There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.
Edit: Retention was able to restore my plan.
kalel33 said:
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
Click to expand...
Click to collapse
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
darinmc said:
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
Click to expand...
Click to collapse
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
kalel33 said:
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
Click to expand...
Click to collapse
...you completely missed my point. I don't need help, and I don't EVER call any customer service angry. I happen to work in a customer service industry and so I understand where you are coming from, but I disagree with the attitude you claim is shared by those you work with.
Thing is, you have a job because these people pay for a service, and you are supposed to support them. It's the attitude that "the customer shouldn't say this or needs to understand [something only an employee could actually know] which ends up turning T-Mo into AT&T. I mean of all the horrible and insulting things I'm sure you guys hear every day, a customer stating his tenure really offends you? Really? It's a valid argument, whether it's on page 1 or not. The retention department exists because those people have been a customer for [] years, to take offense and actually alter your willingness to help and support them is petty and childish. If they yell and scream at you I get it (but even then it's the tone and volume that are offensive, not the words), I just don't understand why you and your co-workers are taking a stand against something so trite.
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
Click to expand...
Click to collapse
I've been in customer service a long time as well and if I state my tenure I'm just telling the Rep how I feel.
If a customer tells me they've been with my company a long time I thank them and ask questions to understand why they aren't feeling valued.
You should worry more about the psychology of how you treat the customer than the other way around because you can only control your own behavior.
Sent from my HTC Glacier using XDA Premium App
kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
Click to expand...
Click to collapse
Calling in to speak with someone in retention in any company is fine imo, why should i have to pay more or get less for something when the company is willing to show me that loyalty does pay with them.
And to address the issue that a customers history with the company shouldnt be important is preposterous. I think someone who has been around with the company is more important than a new customer unless the customer in question is a dirtbag and always missing/skipping paying. You also must consider the money this customer generates for the company, if a new customer is bringing more money, then they should be treated well so they can be converted into a long time customer.
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot), gave me a 5 dollar discount per month on each one of my lines that have data and a 5 dollar discount a month on messaging for the whole family.
it just really depends on who you talk to.
some advice: when you call 611, tell the computer (and only the computer, not a rep), that you want to cancel. this way you will reach the customer loyalty dept that has a lot more power than the normal customer service. they should be able to fix everything as they can offer plans that they no longer advertise (and plans that the normal customer service cannot give)
VibrantOwnr said:
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot),
Click to expand...
Click to collapse
A regular rep has been able to change people from EM+ to EM plans for months. It doesn't take a retention rep.
Say all you want about how you feel about retention and dropping the loyalty card to a rep....doesn't matter to me what you do. I was just giving you some advice. I don't care if you take the advice or not, just trying to help out the XDA community in general. The reps can see your tenure right when you call in, doesn't matter if you tell it to them or not, they already know. Also, most of the people that drop the card add a 2-3 years on their tenure thinking that the rep doesn't have it in front of them and thinks by padding the time will give them a better chance.
Also eqjunkie829, I never said the tenure of a customer is not important. Quit trying to make it into something it's not, but the amount of money you spend does factor quite a bit. A person with 2 years loyalty might get a better deal than someone who has 6 years loyalty, if the person with 2 years has paid more to the company than the person with 6 years. Also, adjustment history, call in history, and payment history are almost as important.
By the way Phateless, I do care of the psychology of how I treat customers. That's why I have an extremely high score in customer surveys. Like I said, take my advice or don't.....don't really care. Just giving some helpful information that is not up for debate.
Related
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
di11igaf said:
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
Click to expand...
Click to collapse
My salesman told me I had it still too. It wasn't until I got that text about data-pay-per-use that I logged in and checked. You really should login and make sure you still have it.
If you don't call 611, push the issue of getting "a case" opened to get that restored to your line. Customer Care told me that they are no longer allowed to escalate a case to restore unlimited data UNLESS it is on the previous bill.
Just checked my account and I'm still on unlimited data. Thanks for the heads up however.
Sent from my HTC Inspire 4G using XDA App.
I had the same problem doing my upgrade over the phone. I just asked to speak to a supervisor and told her to add the SOC code for the unlimited 4G plan since it already exists in their system. She gave me some fluff about it probably not working, but that she'd try. It worked just fine and my account still showed unlimited data. Long story short, get a supervisor and tell them to add the unlimited 4g SOC code.
Sent from my Desire HD using XDA App
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Where on the site do you check to see your data plan? Nevermind, found it.
slapnutz said:
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
Click to expand...
Click to collapse
iPrevailed YDG said:
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Upgraded from a Nexus One at a Costco booth without a hitch. Still have my unlimited data plan.
My data wouldn't work at all when I got home with this phone on Sunday. Somehow my unlimited plan disappeared, and my case is slated to be resolved by 2/25. WHAT?
Totally ridiculous. They assure me any overage charges would be refunded, but I can't say that I trust them. No idea why it takes 11 days to fix something they screwed up on their own.
I guess it is all about having CS or a rep involved. I went online on launch day and ordered mine straight out for 399. I had, and still have the unlimited data plan for 30 a month. So no problems here. I just swapped in my old SIM card, set up the APN and was good to go.
Oh, btw, Speedtest.net on various servers, above 5MBIT down and a little over 1MBIT up. So I guess this HSPDA is working pretty well for me.
homeslice976 said:
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Click to expand...
Click to collapse
Your chances are very good, if you had the unlimited plan on account and it was removed by mistake then you should have no problem getting it put back on. I also work for AT&T.
Still have my unlimited data plan called "GPRS WAP UNLTD DOM - HSDPPB" (Upgraded FROM "GPRS WAP UNLTD DOM - DPPB")
I was also told I have to wait till the 25th to hear about the case that was opened. However I was assured I would get the unlimited back due to I did not give permission to have it removed...uhhh duh? lol
Still have my smart phone personal unlimited.... getting about 5 down and 1.5 up. Can't wait for them to complete that backhaul work here in STL. 5 megs up here i come.
Not surprised that at&greed would try and steal away someone's unlimited.
Don't blame ignorance, I think its on purpose unfortunately.
Sent from my illmatic Inspire 4G / Desire HD
same for me my resolve date is the 23rd.
Im confident I will get it back, but if I dont they lose me as a customer.
t-mobile offers unlimited data throttled after 5gb, I generaly use around 4gb,plus they let you tether without extra bs charge.Im tempted to open a t-mobile acct regardless to see if I like them better.
att dropped the ball big time here, I too think that is is an effort to force people to tiered data.
att fail
i just checked my bill and nothing looks different. im going to call and make sure though tomorrow. been with att for 4+ years. would hate to go to metro pcs and get the same features for 50 bucks..
btw this phone is amazing.. cant wait til root
d00mz said:
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
Click to expand...
Click to collapse
Same here!
Hi,
I've been looking through GS4G threads and haven't seen any posts on the GS4G threads about this. I'm pretty disappointed with this phone, but I have a lot of confidence that with the mods that can come out it'll be a good investment. I originally was informed that the phone can be rooted and rommed to make it its own wifi without needing to pay for internet access through the carriers and that's why I bought it. (I think it was by using Busybox? I don't remember) - but has anyone done this and is it really possible to do this? So many sales points made by the TM guys have proven to be wrong, I am now questioning this point also.
My phone was unlocked by a local service for $30 after 3 minutes work. I now have Simple Mobile and I'm happier than I was with TM. It does still seem that everything has to be routed through Goog, nearly every function must pass through the cloud and that's why so much data use is sucked up so quickly and my experience so far is that the Android platform is either surprisingly unstable or so far advanced that a simple mind such my own cannot quite grasp it's nuances...yet.
But I digress - can this phone be made into it's own internet AP without having to pay TM, ATT, etc?
All helpful comments welcomed and acknowleged.
Cheers,
Moved to proper forum
I search a wiget hotspot on market n work very good for wifi tether
Sent from my SGH-T959V using XDA App
built in wifi
The Mobile AP works without being charged.
Hmm...
So are you saying that you want to be able to use data service on your phone without paying for the data service...or are you saying that you have data service and want to tether or use your phone as a hotspot to use your data plan on another device without paying the AP fee?
If it's the former...I really don't think that that is possible...because everyone would be doing it. The data part of my family plan is something like 60 bucks...I'd love to be saving that every month. The fact is, none of the carriers would allow that. The data is tracked and I can't imagine it would be possible to sneak it under their radars without getting a nasty letter.
If it's the latter, yes. Root your phone (In most cases) and download a free tethering or wifi app (I use EasyTether, but there are several out there). Follow instructions. Easy Peasy. Tethering and/or Mobile AP without paying the $15 or whatever fee. But (And someone correct me if I'm wrong here) I do not think that you can use tethering or mobile AP without having a paid for data service from a carrier. Sorry.
There are also people saying that if you use the built in tethering/mobile AP ability on your device without having paid for the service through T-mo, that as long as use it lightly, T-mo will ignore it. I have heard accounts of people using it too much and getting an email from T-mo basically saying "Hey quit that...pay for it, you greedy bastard" (Paraphrased).
Also...What exactly is your disappointment with this device? If you let us know exactly what your issues with it are...there is a chance that we can give you advice or a workaround to get the most of your device...that's what we're for. At very least we can point you to a thread that already exists to help you out.
Pretty simple... the mobile ap included within the phone works fine.... use it as an AP as much as you like.. tmobile's fine with it cuz they know as soon as you hit the 5gb thresh your gonna be throttled down. Doesn't matter if you root and download 3rd party AP software cuz as soon as you hit the 5gb your all done.
In my opinion I think this is totally fine for TMOBile to do.. although I wish they were clear about the 5gb cap when you sign the 2year agreement. I had Sprint 4g before this and Att before that and this is the first internet connection I would drop my home internet for.... of course if it had true unlimited bandwidth. At work and at home I get a steady 7+mbps down and 1.5mpbs up with a 65 to 100 ping... when I'm using it at home it hardly seems noticeably slower or less snappy than my 20mbps comcast connection.
I think ultimately if they are going to throttle they should raise the limitation to about 15gb or so and be very upfront to the customer when they sign... That would take away about 99 percent of the complaints they get and give us some headroom.. also would still guarantee no one's gonna be running their website or downloading 100's of gigs of torrents over a cell tower..
All carriers throttle...no carriers have "true" unlimited data. T-Mo is pretty upfront about the throttling. I mean...it's there...in black in white. I knew about it when I signed up for my service. There's no reason that anyone doing any form of research before just jumping into a two-year contract would not be able to find that information as well.
Also...the reason they throttle is to keep users from using it as their home internet. That's not what it is intended for and if everyone was doing that...it would prolly have cataclysmic effects on the network (Again...correct me if I'm wrong here).
I have a hard time believing that your mobile connection is faster than your home cable internet...But I can't prove my suspicion...so that aside, the 5gb limit is way more than enough if you are using your mobile internet for just browsing and downloading apps or streaming media. I would consider myself I pretty hard-core mobile internet user and I have never hit 5gb in a month...that being said...I'm also not trying to use it as my home internet. I don't use it to download torrents or stream entire movies or play online games. Besides...T-mo only throttles your bandwidth after hitting 5gb...at least they don't shut you down like other carriers.
The fact is...there is no Unlimited mobile data...but as far as it goes...T-Mo has the best plan out there. Great coverage, 4g, 5gb limit and only then they throttle you back a bit.
Sigh...I should be working in the mobile technology business...instead I'm working a mind-numbing production job for **** pay. Not applicable to the thread...but I really felt like pining.
wmikemoon said:
All carriers throttle...no carriers have "true" unlimited data. T-Mo is pretty upfront about the throttling. I mean...it's there...in black in white. I knew about it when I signed up for my service. There's no reason that anyone doing any form of research before just jumping into a two-year contract would not be able to find that information as well.
Also...the reason they throttle is to keep users from using it as their home internet. That's not what it is intended for and if everyone was doing that...it would prolly have cataclysmic effects on the network (Again...correct me if I'm wrong here).
I have a hard time believing that your mobile connection is faster than your home cable internet...But I can't prove my suspicion...so that aside, the 5gb limit is way more than enough if you are using your mobile internet for just browsing and downloading apps or streaming media. I would consider myself I pretty hard-core mobile internet user and I have never hit 5gb in a month...that being said...I'm also not trying to use it as my home internet. I don't use it to download torrents or stream entire movies or play online games. Besides...T-mo only throttles your bandwidth after hitting 5gb...at least they don't shut you down like other carriers.
The fact is...there is no Unlimited mobile data...but as far as it goes...T-Mo has the best plan out there. Great coverage, 4g, 5gb limit and only then they throttle you back a bit.
Sigh...I should be working in the mobile technology business...instead I'm working a mind-numbing production job for **** pay. Not applicable to the thread...but I really felt like pining.
Click to expand...
Click to collapse
A lot of what you say is true but, I was not told about the throttling when I got my UNLIMITED DATA plan. I came from a company that had truly UNLIMITED DATA. I was with them since 2006 and never once had a letter about my data use nor was I EVER throttled. I had excellent Download speeds and could easily use streaming media. That company was Alltel. It is the BEST cell phone service I have ever had. Unfortunately, they sold out in my area first to Verizon in Maricopa county then AT&T in Pinal county Arizona. This is a great loss. With TMO I get 2G Edge speed at best unless I drive 40 miles into town. On my laptop it takes 3 to 5 minutes to load my gmail account. Where I am at I can get satellite or cell service only for internet. I am a truck driver so it doesn’t pay to get satellite because I am not home enough to use it. At best I get 16 t0 20KB/SEC down. I reached my 5GB limit this weekend and am being throttled for the next week or so. I talked to customer service and explained my situation to a supervisor and her comment was “It looks like we are throttling all the time and now throttling you even more. When I talk to the rep at the TMO store a week or so ago about the throttling he failed to tell me about he admitted that TMO would slow my service from 4G down to 2G. What TMO has done to me was slow me down to 1G. Right now it takes 3 to 4 minutes’ to download 1MB. I had faster download speeds with NETZERO dialup for $8.00 a month back in the 90’s. I was miss-lead by TMO both in their advertising and thru representation. I can’t say I blame my rep so much because I’m sure they are trained to only give you enough information to make the sale, which means they are trained to withhold the TRUTH or at least not disclose the meaning on “UNLIMITED” unless you pry it out of them. Truthfully, I like the people at my TMO store. They are very helpful. It’s just they are bound by the corporate Greed that makes their paycheck. I will likely not be with TMO much longer. I like my phone but the service sucks.
It works just fine.
Don't abuse it, use it only when needed and you will be fine. Otherwise, they will "recommend" you to add the whatever-is-called-tethering add on.
In fact, everyone: Don't abuse it and they will probably leave it as it is... Until the att takeover takes place (ouch)
fosormic said:
It works just fine.
Don't abuse it, use it only when needed and you will be fine. Otherwise, they will "recommend" you to add the whatever-is-called-tethering add on.
In fact, everyone: Don't abuse it and they will probably leave it as it is... Until the att takeover takes place (ouch)
Click to expand...
Click to collapse
With that attitude you will conform to whatever these corporations want to shove down our throats. Every day corporations are charging us more and more and giving us less and less. Then they buy up the few companies left that are giving us value for our money. Soon we will back to one choice like back in the Ma Bell days and you will be standing right up front saluting the Beast.
Like I said...All carriers throttle. I'm glad that a company that is not around anymore didn't throttle...but that was also before mobile data really took off. I'm pretty sure what happened is people started using mobile data for their home internet and started clogging the tubes (or you know...airwaves or whatever) and the major carriers did what they had to do...which means throttling. If they didn't throttle...people would be using mobile data for their home use and making it so people, like myself who pay for cable internet but like to browse or whatever on the go, would suffer...which isn't fair considering me and people like me are using (and paying for) the mobile data for what it is intended for.
In your last post you berated a fellow poster for saying to use the tethering but not to abuse it. You basically said that his attitude was that of a conformer to major corporations...This boggles my mind. Really and truly...T-mo wants you to pay for the tethering and if you use it without paying for it...you are rebelling to corporate standards...so your comment makes no sense.
The fact that T-mo takes the stance that they do on the tethering without paying for tethering thing earns my respect. They're basically saying "You know what...we ****ed up and made it so you can use the tethering option without paying for it...just don't be a **** and we'll look the other way."
Also, If you root and or mod your phone in any way...and something happens and you have to send your phone in to T-mo...they tend to look the other way. Can Verizon or Att say that? Hell no...Att is trying to make it so their phones CAN'T be rooted or modded in anyway. Ask an Atrix user.
Sounds like to me you are just whining because T-mo didn't tell you about the throttling. Again, I stand by my earlier statement...Do your research before jumping into a Two-Year contract. It's there...everything is...you just have to READ it. That goes for ANYTHING that you sign a contract for. When you buy a new car...do you just skip everything the contract says and sign it? Of course not. You read that **** because you don't wanna be screwed. Companies exist to make money off of you...plain and simple...so if they make you sign a contract...you best do your research to know exactly what they are offering...and if you don't....I have absolutely no sympathy for you what-so-ever. It's you with the egg on your face...just because you didn't take the time to read.
I agree with tmobile on Throttling to a degree.. and I understand the reasoning BUT.. I still believe their advertising and plans are a bit misleading... For example I went to a tmobile store here in Eugene.. talked about plans and speeds with a tmo rep and was told nothing about the limits. Also I bought my galaxy 4g at Radio Shack and also was told nothing about it.. I looked on TMO's website and found in their agreement this>>>>>>> "Your data session, plan, or service may be slowed, suspended, terminated, or restricted if you use your service in a way that interferes with or impacts our network or ability to provide quality service to other users"
That is pretty vague when in reality there is a solid 5gb max.. whether it's on your 1st day of service or 2nd to last day...
I knew about the limits before only because of these message forums... but even after reading the fine print i wouldn't have known for sure
Protective Measures: To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. If your total usage exceeds 5GB (amount is subject to change without notice; please check T-Mobile’s T&Cs on www.T-Mobile.com for updates) during a billing cycle, we may reduce your data speed for the remainder of that billing cycle. If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data session, or switch you to a more appropriate Data Plan.
Copied from the Terms and Conditions which has a link on literally every single page on T-Mo's website and is clearly marked in the section titled "Data Plans and Other Features".
Alternatively, on Verizon's site...You can only get to the details about their data package after adding a voice plan and phone to your cart...at which point it gives a vague description of their throttling rules that do not mention exact amounts. It just says that it can throttle your speed whenever it feels like.
So again...not seeing a problem here...
Using GS4G as hot spot
Thanks for all your replies. It took me a while to find where the thread went.
Yes, I did mean turning the phone into it's own router/internet AP without tethering. My BB used Tether and it was great and that of course used my data plan from SPrint. No problem with that - I'm a very light user. But Android is different - just about every app uses the web so it's a data hog, even though I'm a light user.
I know that TM and others permit tethering as a built in or as a work around with a third party app. But I was told - apparently incorrectly - that the GS4G could do the same thing as a router without any cap set by the carrier. Hmm. Maybe there's a way to develop and independent app to do just that... but that's way beyond my pay grade.
Misc - 1). I guess I filed this thread under the wrong heading. Sorry, Mr. C and thanks for the course correction; 2). What issues do I have with the phone? Well, the biggest one is that suddenly - after I changed to Simple Mobile from TM, I can no longer access the login page to my third party office scheduler. Previously, I could at least access the login page, login and view the appointments, but it crashed every time I tried to make an app using the phone (but not using a laptop). Support told me that a mobile Android app has to be customized in order to work because of the page loading limitations of the Android system - whatever that means - and that maybe in a few months they'll have an app. In the meantime, they recommend using a sync with GooCal. But GC seems to flub the time zone differences between when you post an appointment online and when it is synced to the phone. I thought that Goo had fixed that, but I still see West Coast time on the GooCal website and the correct East Coast time on the phone. I'm so confused! Does anyone know if GooCal is HIPAA compliant for a medical practice? If not; anyone use another service that IS compliant on their Annie device? Another problem I had - now resolved by my ISP provider - was that Android didn't support the wav file for my voice mails. Now it does. If not, that would've been a deal breaker. Also, I was told - apparently ALSO incorrectly by TM - that visual voice mail was a speech to text app. Nope. It just plays an audio and you can see the date and time and phone number and pause it. Big whoop. I'm told that Google Voice IS a real, but perhaps flawed, speech to text voice mail conversion, but I don't think it will work for business purposes. I thought about Line two, but was told their visual voice mail is only like TM's visual voice, not speech to text. Lastly, TM said you could dictate reports with a pre-loaded, stock dictation/speech to text app. Nope again. Um, I think that covers it. Any experience with any of these glitches?
I think that his site rocks and everyone thinking of buying any cell or service should come here first and just not even bother with any of the carriers' sales personnel. But the carriers aren't interested in selling to folks like us, are they? They want the masses who just plug and play. OK. No quarrel with that. I'm just glad we're not ALL forced to PnP and this site, we don't have to. I do think that adding Mods and rooting are the way to go, but I'm a Mac guy and everything here seems PCentric. so I may have to wait till I get my hands on a Win 7 machine for half an hour. (No, I don't run Parallels - had a bad experience with a couple of early versions).
I'm still a GS4G booster to date and I'm going to try new things with it. But so far it makes me wish it was more intuitive.
Cheers,
wmikemoon said:
Protective Measures: To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. If your total usage exceeds 5GB (amount is subject to change without notice; please check T-Mobile’s T&Cs on www.T-Mobile.com for updates) during a billing cycle, we may reduce your data speed for the remainder of that billing cycle. If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data session, or switch you to a more appropriate Data Plan.
Copied from the Terms and Conditions which has a link on literally every single page on T-Mo's website and is clearly marked in the section titled "Data Plans and Other Features".
Alternatively, on Verizon's site...You can only get to the details about their data package after adding a voice plan and phone to your cart...at which point it gives a vague description of their throttling rules that do not mention exact amounts. It just says that it can throttle your speed whenever it feels like.
So again...not seeing a problem here...
Click to expand...
Click to collapse
When I asked the TMO rep “This data plan has UNLIMITED DATA”? He said YES. He made no mention of the 5GB “LIMIT”. Therefore he misrepresented the product. These companies falsely advertise their products with misleading information to make it look bigger than life in an attempt to lock us in to a two year contract. You are saying that because they hide the gory details somewhere in their web pages that makes it OK. You speculate that the reason Alltel went out of business is because of over usage by their customers clogging their lines. I don’t know where you did your research but I never had any issues with service failure due to over usage or any other issues for that matter. You said “All carriers throttle”. I was never throttled ONCE by Alltel. I guess that may be true now, since the only decent service provider has been acquired by their Big Brother Corporations. If they were still in business I would still be there. Would it not be a novel Idea to invest in their network so they can handle the added throughput, and provide a robust network that gives us the service they promised us in their advertising? I don’t have any problem with paying for a product or service I want. I do have a problem with companies that lie or mislead about their product. TMO puts it out there in LARGE WORDS “UNLIMITED DATA” then hides the gory details in other places. Your attitude is that’s just fine with you. If more people would not take the BULL-onie that these Corporations are shoving down our throats and demand HONISTY in advertising we would be getting a better value for our money. You are dam right when you say I am rebelling to corporate standards. Corporations do not have our best interests in mind. They are only concerned about profit. If they can do away with competition, there is more profit for the higher-ups. Then you lose your job and the public looses their choice and gets less value. You choose to justify what these corporations are doing to our nation and put on blindfolds to the truth.
I gladly respect and give fosormic his right to his opinion. I just think that attitude promotes the passive nature that has allowed this country to go down the tubes and be taken over by greedy corporate money barons. People in this country have to have the Balls to stand up and be heard if this nation is to survive.
If you want to get worked up about something look into "'net neutrality" -- that's a cause worth fighting.
Yes, it is "easy" to hit a 5 GB cap. Yes, it is very clearly called out in the T&C of the phone -- You had 14 days in most states (30 days in California) to read that and get a full refund if you didn't agree.
The T-Mobile data service is arguably "unlimited" -- once you hit the cap, you are free to continue.
As speeds increase and more people have a phone capable of sustained and reliable rates over 1 Mbps, then you will see consumer pressure for higher caps. Until then, welcome to the bleeding edge...
Dude...you are getting way too bent over this.
You keep making T-mo out to be a terrible carrier...I'm just trying to convince you that they are the lesser of the evils.
nwpro3 said:
When I asked the TMO rep “This data plan has UNLIMITED DATA”? He said YES. He made no mention of the 5GB “LIMIT”. Therefore he misrepresented the product.
Click to expand...
Click to collapse
No...he told the truth. It is unlimited data. The alternative to unlimited data is what Att does which is set a limit and then charge you when you go over that limit. It is (or should be at this point) common knowledge that if you have a mobile data plan that is unlimited...your carrier will throttle you if you use too much.
nwpro3 said:
You are saying that because they hide the gory details somewhere in their web pages that makes it OK. You speculate that the reason Alltel went out of business is because of over usage by their customers clogging their lines.
Click to expand...
Click to collapse
Um...no and no. I'm saying that it's there for you to read in the place that you should read before committing to a two-year contract. We're not talking about fine print locked away in a website that can only be found by searching one specific term...It's the TERMS & CONDITIONS and there is LITERALLY A LINK ON EVERY SINGLE PAGE ON THEIR WEBSITE. They are not hiding it...I really don't see why you think they are. Also...I never speculated why Alltel went out of business...I don't know why and I don't really care. They are not around anymore and have not been for a while so there really is no point in talking about it.
nwpro3 said:
Would it not be a novel Idea to invest in their network so they can handle the added throughput, and provide a robust network that gives us the service they promised us in their advertising? I don’t have any problem with paying for a product or service I want. I do have a problem with companies that lie or mislead about their product. TMO puts it out there in LARGE WORDS “UNLIMITED DATA” then hides the gory details in other places.
Click to expand...
Click to collapse
It's for MOBILE DATA. That's what the network is intended for...NOT HOME INTERNET. The service you want is HOME BROADBAND. If that's what you want...get that. They offer unlimited downloads and never throttle your speed because their service is intended to be used on a massive scale. What you are doing is like...Going to McDonalds and wondering why they aren't serving high class food. It's a restaurant...They serve food...gotta be the same as a 5-star restaurant...WHY AREN'T THEY SERVING 5-STAR FOOD!? Because you're looking in the wrong place, dude. If you want home internet...get home internet...stop expecting all of the carriers to conform to what you want when they are clearly just not set up for it.
Stop dissing T-mo...T-mo is the best carrier out there for what people on this site want from a carrier. Basically...they love nerds and are very very fair. Yes...the T-mo Customer Service people in store aren't the brightest people in the world...But it's because they are hired based on customer service experience not technology knowledge (Techknowledgy!? COINED IT!)...if they were A) I wouldn't be working on a Production Line making 8 an hour and B) Mobile phone customer service reps would know what the **** they were talking about.
Word?
@Whiskey Tango - Go to Menu>settings>Wireless Network>Mobile AP> Activate Mobile AP. This is what works for me, idk if maybe simple mobile is any different then tmobile or not.
So if you already have a data plan, you should be able to make your phone a "router". I have let many friends (w/iphones & att) use my mobile AP and it was 10 x's faster than there data connection.
I also tether my pc to my phone and have been able to load any page I went to.
Maybe I'm totally missing the question. Wouldn't be the first time.
wmikemoon said:
Dude...you are getting way too bent over this.
You keep making T-mo out to be a terrible carrier...I'm just trying to convince you that they are the lesser of the evils.
No...he told the truth. It is unlimited data. The alternative to unlimited data is what Att does which is set a limit and then charge you when you go over that limit. It is (or should be at this point) common knowledge that if you have a mobile data plan that is unlimited...your carrier will throttle you if you use too much.
Um...no and no. I'm saying that it's there for you to read in the place that you should read before committing to a two-year contract. We're not talking about fine print locked away in a website that can only be found by searching one specific term...It's the TERMS & CONDITIONS and there is LITERALLY A LINK ON EVERY SINGLE PAGE ON THEIR WEBSITE. They are not hiding it...I really don't see why you think they are. Also...I never speculated why Alltel went out of business...I don't know why and I don't really care. They are not around anymore and have not been for a while so there really is no point in talking about it.
It's for MOBILE DATA. That's what the network is intended for...NOT HOME INTERNET. The service you want is HOME BROADBAND. If that's what you want...get that. They offer unlimited downloads and never throttle your speed because their service is intended to be used on a massive scale. What you are doing is like...Going to McDonalds and wondering why they aren't serving high class food. It's a restaurant...They serve food...gotta be the same as a 5-star restaurant...WHY AREN'T THEY SERVING 5-STAR FOOD!? Because you're looking in the wrong place, dude. If you want home internet...get home internet...stop expecting all of the carriers to conform to what you want when they are clearly just not set up for it.
Stop dissing T-mo...T-mo is the best carrier out there for what people on this site want from a carrier. Basically...they love nerds and are very very fair. Yes...the T-mo Customer Service people in store aren't the brightest people in the world...But it's because they are hired based on customer service experience not technology knowledge (Techknowledgy!? COINED IT!)...if they were A) I wouldn't be working on a Production Line making 8 an hour and B) Mobile phone customer service reps would know what the **** they were talking about.
Word?
Click to expand...
Click to collapse
I agree with the statement TMO is the lesser of two evils. I have had cell service with all the majors: Verizon, Sprint, Cingular/ATT, Alltel and now TMO. Unfortunately the only one that gave me decent service is no longer around. I went to TMO because they advertise unlimited data and when I talked to the rep he said they also have an unlimited voice plan. I am looking for the best value I can get. I’ve been around a long time and have watched this corporate mentality lower the standards of living for most Americans. Part of why this is happening is the passive nature of people in America. We have become complacent. We are not demanding enough on these companies that deceive us with their advertising and then don’t give us what they promise.
I am using this as my primary internet as I said because I drive truck and not home enough to warrant getting satellite service, which is my only other option where I live. Realistically when I am on the road I probably will not hit the 5GB limit very often. What sucks is while I am at home I get this lousy EDGE speed. After further checking, Sprint, ATT and Verizon all have 3G from the same tower that TMO gives me 2G and then TMO throttles that to 1G or less. So yes, I’m pissed off. But then I have taken action and voiced my concern to TMO. The result is I’ve been released from my contract. I have the option of going to another provider. The problem is I’m already with the lesser of the evils and next year there will be even less choice. I haven’t been out on the road yet to see what TMO will provide for service then. I will probably keep the service for a while until I see what kind of service I get on the road, and then decide my next move.
Hey guys, anybody else having problem once they activate the AP settings on there phone? I can get my computer to connect to the phone, and yet i can't get access to the internet on my laptop (vista).
Hey guys! Just got off the phone with an AT&T rep, tried to talk him into getting me unlimited data for $30 per month. Obviously that didn't work so well, but he did share some valuable info with me...
Every time someone calls and asks for it, they file a report and send it make to the main department. The keep each report, and he says they've been getting so many recently, they're considering bringing back the plan for those who have called in and asked for it sometime in the next few months.
I don't really know how it will work, but here's your time to call!
Can someone else ask AT&T if these reports actually exist so I know this thread isn't pointless?
Just dial up an ATT rep and ask for unlimited data. They'll most likely say no, but they will also most likely file that report that one guy mentioned.
ok thank.........
In other news, the temperature of earths core has dropped buy over nine thousand degrees.
-sent via 1.21 giggawatts of android.
When I spoke to a CSR manager he didn't say anything about reports but he did confirm that they've been getting bombarded with irate customers who want the unlimited data plan back. His outlook on it was that AT&T was forever changing their plans to meet customers needs and that it was very likely that an unlimited plan would become available in the near future.
BUT and this is a big BUT .... He insinuated that it would come at a heftier price tag. So maybe instead of $30, we might be looking at a $50 all you can eat smorgasbord of data.
Sent from my Inspire w/rapid fire and dual mags
I foresee a lot of people switching to Verizon is that is their comeback.
berryman13 said:
I foresee a lot of people switching to Verizon is that is their comeback.
Click to expand...
Click to collapse
Verizon is getting rid of unlimited data too...
Sounds like something I would say to a customer who had spent the last 30 minutes bombarding me with impossible requests.
Just wanted to confirm that I also got 'grandfathered' into an unlimited data plan at $30/month, though it took almost 3 weeks in 'management review' to get there. The problem for me is that I wanted the MEdia Net plan back, and I'm half tempted to tell them to stick their new phone and go back to using my HD2.
Here's why.
In all the years I've been with AT&T (four or more have been out of contract), I've never gone over 200MB a month, and I don't think I've ever gone over 30 text/mms messages a month. Never. Ever. Not when using my Kaiser, and not when using my HD2 both of which were bought privately from Ebay, and not as an upgrade. If anything, I've paid for MEdia net for many months when I didn't use data or messaging at all.
So, for me, a 2G data plan with 200 messages at $20/month would be fine for my needs, and still not hurt AT&T, since I'm not a data hog.
Anyway, just sayin'. YMMV.
Lol I doubt they will bring it back. It had more to do with them having network capacity issues than anything else.
Besides if they actually do keep that info then they will probably corolate the info with the average usage of the people making complaints and if those people are considered high use then it is unlikely their voices will be heard.
Besides I think they where even looking at getting in trouble for the network overload. Doubt they will go back.
Sent from my ADR6400L using Tapatalk
Has anyone heard from Verizon (or from speaking to CSRs) if they are going to be crediting us back a day (or more if this continues) of data or anything to compensate for the fact the network was down.
I know any time I have had data issues and asked for a credit, they always tell me since I have unlimited there is no way for them to credit the amount.. anyone else had any luck?
Unless you're on a corporate account, I doubt they're going to do much and just say that this "slight inconvenience" will give you "more reliable, faster, and further extended coverage, so it was for your own good". lol
I doubt you're going to get credited. And if you do, it'll be what? Maybe $5? Yipee, you can go get a ****ing Happy Meal now.
[email protected]
You want your dollar back? Go ask, I'm sure they'll just pull a dollar out of their pocket just for the lulz.
Sent from my ADR6400L using Tapatalk
Doubt it. Unless you missed calls or had absolutely no signal, I really don't think they'll give you credit. But thats just my guess.
I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App
Drukan said:
I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA
dbisch said:
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You're on a site...for people who love their phones....Just sayin'.
I complained to them this morning, and explained to them that I work 3rd shift and have felt this from the beginning. After rebooting multiple times, I thought my use of the LTE off radio app had messed up my radio.
I then factory restored and of course that didn't fix the problem. When customer service finally opened I called and explained my frustration and how they could of at least sent Thunderbolt users a text message that it wasn't on the consumers end.
She said that not every TB user is experiencing the problem, so testing everyone wasn't an option and that Google backed up all my settings (yeah right) so she didn't see the problem. I hope you all have better luck.
Sent from my ADR6400L using XDA Premium App
No, you still have data... you just dont have your LTE. I would laugh at anyone requesting credit lol...
Skynet has now been activated...
killerkommotion said:
You're on a site...for people who love their phones....Just sayin'.
Click to expand...
Click to collapse
I'm on the site because I like to tinker with my phone. That doesn't mean that I'm going to cry to Verizon the moment my phone isn't working and demand a few dollars for reimbursement.
This is partly why Verizon charges so much. They have one of the best customer service for a cell phone company... and they have to pay all these people to talk to dumb and annoying people who expect credits and discounts left and right or people that ***** about everything.
But seriously, just do the fix thing and you'll be on 3g, good [temporarily] enough. Its not like 4g costs more than 3g, so without a price difference there's no way to get a credit to your account. If this lasts for a long time then maybe Verizon should do something, lets just hope they fix it soon.
I'm not saying one camp is right or wrong more than the other. But I am saying that I bought the Thunderbolt to replace my original Droid for one major reason: 4G LTE.
For the past 3 weeks that I've owned my 'Bolt, 4G LTE connections have been spotty and very inconsistent. I assumed the reasoning was any of the following:
1. Custom ROMs I've installed.
2. Custom radio I installed.
3. Custom kernels I installed.
At no point did I think it was because of Verizon's 4G LTE not fully "being there".
Now that we are experiencing nationwide 4G LTE outage, this paints a starkly different picture for me than what I had previously thought.
What I think is a fair resolution is for folks to be able to return their Thunderbolts and have their new-every-two reset (if they used it to purchase a Thunderbolt) if they live in an area where 4G LTE coverage was listed.
Whether this outage is a short-term issue or part of a series of long-term growing pains/headaches, I think folks who bought this phone for the 4G should either get 4G or have the opportunity to return the phone. That's fair in my opinion.
M.
I have a slightly used Droid x I will gladly exchange for your TB.
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
This thread is a joke.
If you are posting on this board, then i'm fairly confident that you don't deserve a credit because:
- You most likely temporarily turned on 3G (EVDO) data and are getting just about the same speeds as before
- You probably had your LTE radio switched off
- According to Verizon's policy, messing with these radios, flashing roms, etc... voids your warranty... and i'm sure they don't like giving credits for that.
In all honesty I can feel for the guy/gal who is stuck on 1X right now, while trying to tether so they can download their work mail.... they are the ones who deserve an explanation... and maybe a very small compensation. (what, $5?)
jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
Click to expand...
Click to collapse
PSN has been out for more than a week. You can't access ANYTHING with their network.
4G LTE has been down for less than 24 hrs. You can still make phones calls and access data, although slowly.
Big difference.
I just think it's silly that people are crying to Verizon when it's been less than 24 hrs. Give them some time to fix it for Christ's sake.
jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
Click to expand...
Click to collapse
Ok, I'll bite. We pay ~$1/day for data service. So if we simplify and say that for one day things didn't work, then we should get a $1 credit. But data is not completely out. Only 4g data. Since you're not completely out of service, you're not entitled to the entire $1. We could argue all day about how much 4g data service is worth but in reality we can't complain. Data is still $30/month just like it was and still is for 3g customers. Now what exactly do you want a credit for again? Is it really worth it for you to waste an hour or so of your time to get < $1 credited to your account? VZW doesn't have a habit of long outages or treating customers badly so why does everyone want to jump on their back about an outage like this?
Dear TMO & John Legere,
I write to you today because I should be upset. I should be angry at you, as a company, and I should want to call customer service and tell the person who answers the phone that I am mad. You see, the reason I should be mad is because you have finally caught on to my tricks. Now, when I turn on my computer or try watch a show on Netflix, I get a web page telling me I need to buy a larger tethering plan. I don't need you to tell me this, because I know I have already use a lot more than my allotted 5gb of tethering data. I use about 100gb each month, about 80gb of that is used to tether my TV or my computer. I live in a neighborhood. In my neighborhood, we don't access to land based internet. Well we do, but I am not paying $60/m for AT&T DSL that is only around 4mbs and peaks at 5. It if for this reason that I have an unlocked phone with a custom ROM. I get amazing LTE speed from you. upwards of 35mbs, all the time. I have friends that tell me; 'I pay for unlimited data, I should be able to use it how I want." The thing is I would be mad, I would call customer service and tell them I am not tethering and I would threaten to cancel my service, but with you, T-Mobile, I just can't bring myself to do it. With you, when I call customer service, an actual native English speaking person answers the phone, quickly. They are very pleasant and really do want to help with the issue I call about. When I get your bill, I hardly ever look at it and I am honestly happy to pay it. There are never strange charges or things that have to be explained but still don't understand after I hang up. Your bills are exactly what you say they are going to be and that's it. As a matter of fact, the reason I am happy to pay them is because I pay you $140/m for three lines with unlimited everything. No, your coverage isn't the best, but your speeds are amazing and I can go a few miles while driving without Goggling something. I bought all three of my families phones unlocked, rooted them and installed a custom ROM just so I could have reliable internet in my home. You seem to have caught on to my tricks and now I have to re-evaluate the worth of dial up DSL from evil AT&T or have a limited data plan satellite provider. T-Mobile, you have shut down my home internet and I can't even bring myself to be mad at you because you are the best utility service provider I have ever had. You are fair and reasonable and for that, I respect you.
Sincerely,
A loyal 4yr customer
Might I suggest you tweet him this as a link? https://twitter.com/JohnLegere