Had to replace my tb=/ - Thunderbolt General

So I had the sunken power button on my tb and wasnt going to get it exchanged but it kept sinking and now is flush with the top of the phone. So now I will have to reroot it once I get it should be in tomorrow. Hopefully this isnt a recurring thing with HTC

My power but is starting to get there too. I may have to exchange. Did they give you any problems?
Sent from my ADR6400L using XDA App

Dang what is it with HTC and bad power buttons!!!! My Nexus One had a bad power button, I know that was a huge problem and now more reports of bad power buttons!!
FIX YOUR QUALITY CONTROL HTC!!!

gregdalfonso said:
My power but is starting to get there too. I may have to exchange. Did they give you any problems?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Nope they were really helpful I emailed them because I am away at college now and cnt get to a verizon store and they didnt even ask for a picture(which i took incase they asked) should be coming in tomorrow. I just said how it was really hard to hit the button since it had sunk in so far. Hopefully the one they send doesnt have this same issue.

The power button on the Thunderbolt does not stick out much anyways so your replacement probably won't be much different than the original.

dirtyfingers said:
The power button on the Thunderbolt does not stick out much anyways so your replacement probably won't be much different than the original.
Click to expand...
Click to collapse
Well seeing how my tb now the button is flush and all the ones i saw on the internet stick out farther and some saying theres stick out as much as the volume buttons anything is better then how it is now.

I'm aweful concerned about this too because I constantly use that button in lieu of any other hard buttons I can depress to activate the screen. I use my phone as a clock all the time, and since I'm a little OCD I look at it like every 30-45 minutes to see what time it is (and how soon I can have my next break and therefore cigarette, but I digress). I hope this doesn't happen to my phone.. I'm already outside my 14 days.
Would this be covered under warranty?

I just looked.. mine is sinking.in. Also...good thing I'm replacing mine due to low volume issues..things are force closing I don't even have open lol like mms..xda app.. I hope I just got a bad unit
Sent from my ADR6400L using XDA App

nerozehl said:
I'm aweful concerned about this too because I constantly use that button in lieu of any other hard buttons I can depress to activate the screen. I use my phone as a clock all the time, and since I'm a little OCD I look at it like every 30-45 minutes to see what time it is (and how soon I can have my next break and therefore cigarette, but I digress). I hope this doesn't happen to my phone.. I'm already outside my 14 days.
Would this be covered under warranty?
Click to expand...
Click to collapse
You get a 1 year manufacturer warranty

ckochinsky125 said:
You get a 1 year manufacturer warranty
Click to expand...
Click to collapse
This might be a silly question but if I were to get a replacement, would HTC send me a phone before I would have to send mines back?

Smok3d said:
This might be a silly question but if I were to get a replacement, would HTC send me a phone before I would have to send mines back?
Click to expand...
Click to collapse
Yep
Sent from my ADR6400L using XDA Premium App

There's been alot of power button issues, I took one back already and this one send to be sinking a little too

corenojoe said:
There's been alot of power button issues, I took one back already and this one send to be sinking a little too
Click to expand...
Click to collapse
It seems to be happening pretty frequently I know before if you had a phone and had to get 4 or more replacements they would let you choose a different phone idk if that is still the case. Although there isnt another phone I want I just want a tb without a sinking power button.

ckochinsky125 said:
Nope they were really helpful I emailed them because I am away at college now and cnt get to a verizon store and they didnt even ask for a picture(which i took incase they asked) should be coming in tomorrow. I just said how it was really hard to hit the button since it had sunk in so far. Hopefully the one they send doesnt have this same issue.
Click to expand...
Click to collapse
You happen to have that picture handy? I'd like to see what a sunken power button looks like.

I only have the sinking issue when I have the extended battery door on. Pisses me off that I have to really depress to get the button to work.
*edit*
It's happening with either doors..damnit, this is going to be the second one I'm returning

corenojoe said:
There's been alot of power button issues, I took one back already and this one send to be sinking a little too
Click to expand...
Click to collapse
Verizon didn't give you any issue exchanging it?

ddgarcia05 said:
You happen to have that picture handy? I'd like to see what a sunken power button looks like.
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D3TH METAL said:
Click to expand...
Click to collapse
Looks almost better then mine...
I think almost all bolts are going to suffer with this.

Smok3d said:
This might be a silly question but if I were to get a replacement, would HTC send me a phone before I would have to send mines back?
Click to expand...
Click to collapse
They will likely ask you for a credit card to put a temporary hold in the amount of the phone's value. When they receive the old one, the charge goes away. (The charge is for collateral, in the event you do not send the old one back.)

If your doing a warranty replacement. No credit card is needed. They actually ship you one fedex and then you have 5 days to ship back the old one. A sunken button does qualify as manufacture defect. Also couple things to note, if you do do a warranty claim its free but they send you a like new referb device. But if you go into a corporate store they'll switch you out right there on the spot with a brand new one. Warranties are good for a year upon initial purchase. Warranties doesn't cover lost, stolen, water damage and physical abuse.

Related

Any kind MT4G owners out there? (longish story)

My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
if you're already opening the phone up to replace the pink stickers, why dont you just fix the power button?
edit: i should point out that there are more often than not water indicators inside the phone itself (ie requires disassembly) so replacing the outside stickers may score you a new battery (there's one by the contacts) if they open the phone up you're caught.
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
here ya go, your best bet is just buying them off ebay
looks like kalel33 is right, I added another pic so you dont have to look. only thing is if you open it watch out for that void marker on the screw
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madwolf27 said:
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
Click to expand...
Click to collapse
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
kalel33 said:
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Click to expand...
Click to collapse
Thanks. It's still worth a shot, the fee tmobile charges is actually less than the deductible asurion does. And they will bill it, I can pay it then, at the moment we raped our bank account for a down payment on a vehicle.
dung8604 said:
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Actually, I don't believe there is. In ANY case, the damage is legitimate and not caused by the subsequent water issue. I can't prove that, so I am looking for an alternative. So I would only be "tricking" them to get what should be done, done.
Hrrrmmm, after viewing the video I may just attempt to repair the button....
*edit* Ordered a tool set off of ebay instead of stickers. Wish me luck!! And Thank you all!
madwolf27 said:
My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
Click to expand...
Click to collapse
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Phateless said:
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
The update completed successfully, he pulled the battery after the update. The phone will not power on because the button is broken. I can't get into anything cause w/o that button, its like a brick Before the update if you pulled and replaced the battery while the phone was plugged into the wall, it would usually power up. sometimes you had to do it a couple of times. I've done it 100 times now if not more w/o success. Computer doesn't see it when usb plugged either. Win 7.

Got my replacement One X from Amazon...but it looks like this.

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I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
I returned my first One X for wifi issues, it will say I'm connected to wifi full strength but the web won't load at all...however if I turn off wifi and turn it back on it will work again for a few hours or minutes.
I'm now having the same problem with this One X plus I'm pissed they sent a cracked one.
Do you think they'll replace a replacement? I asked for a replacement on my 30th day so it's passed the 30 days now from my original order. Also I feel like they won't believe it was shipped out like that. They're closed atm so I'll have to call tomorrow and figure it out. What do you guys think I should do or what they will do?
Yeah, I would complain. **** that.
Definitely call back and let them know. I'm pretty sure they will send another. Especially since your having issues with the replacement as well.
Sent from my HTC One X
yeah the crack is a crack not a blemish. I would raise hell. as far as wifi, did you try the squeeze test? also was it doing that on different routers or just the one?
Yeah I'm not sure if it's the customs fault at this because correct me if I'm wrong but they check each phone individually before letting them through.
My replacement came in with a blue blemish on the corner but I was able to wipe it off with some of my sailva and shirt lol.
play2lose said:
I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
I returned my first One X for wifi issues, it will say I'm connected to wifi full strength but the web won't load at all...however if I turn off wifi and turn it back on it will work again for a few hours or minutes.
I'm now having the same problem with this One X plus I'm pissed they sent a cracked one.
Do you think they'll replace a replacement? I asked for a replacement on my 30th day so it's passed the 30 days now from my original order. Also I feel like they won't believe it was shipped out like that. They're closed atm so I'll have to call tomorrow and figure it out. What do you guys think I should do or what they will do?
Click to expand...
Click to collapse
Yes, they will replace it. I sent in my atrix two for a replacement, and it too was eventually hricked and wouldn't turn on or charge and it was replaced as well. So give them a call.
nugzo said:
yeah the crack is a crack not a blemish. I would raise hell. as far as wifi, did you try the squeeze test? also was it doing that on different routers or just the one?
Click to expand...
Click to collapse
our phone is not the same as the international version, meaning the antennae is not on the cover anymore, if you take apart your phone, you will see that. It does not have any connectors so that test is useless.
Good to know my chances of getting another replacement are good! I'm pretty sure the crack was from their shipping. They sent the HTC One X box in another box that was just slightly larger...with absolutely NO packing material. Not even brown paper. It was just shaking around in there. Never had such poor shipping like that on a new phone before.
And both this phone and my last one I tried the squeeze test...didn't change anything...I was getting good reception with Wifi Analyzer on both phones without squeezing...it just eventually cuts off and won't work till I restart wifi. Happens on multiple different routers.
I am a bit bummed though. Battery life on this one was literally almost TWICE as good as my first One X. I had it for 30 days and pretty much ALWAYS got 2 hours of on screen time exactly. The first day with this replacement phone I had about 9 hours of use and 50% battery left which was about normal for my first phone...then I saw that the on screen time was 2 hours and 20 minutes! I can get about 3-4 hours on screen now with this replacement. Hopefully the next one is crack free + another good battery!
Jelly Nugget said:
our phone is not the same as the international version, meaning the antennae is not on the cover anymore, if you take apart your phone, you will see that. It does not have any connectors so that test is useless.
Click to expand...
Click to collapse
Where did you see this, I would like to confirm.
Sent from my HTC One X using Tapatalk 2
play2lose said:
I mean I know it's a very small blemish...but it's not fair that I'm sending them back a 100% perfect condition phone and the replacement they send comes cracked out of the box? (not to mention had finger prints on the camera lens...maybe was a refurb?)
Click to expand...
Click to collapse
Wait.. you sent back a 100% perfect condition phone? Obviously it WASN'T perfect....
I wouldn't put up with it for a minute. You should contact them ASAP.
Also I suspect if you hold off on it they will probably not accept it back because how do they know if you cracked it or if it was something from shipping?
RiPpeR_dUdE said:
Wait.. you sent back a 100% perfect condition phone? Obviously it WASN'T perfect....
Click to expand...
Click to collapse
Perfect CONDITION obviously he was referring to physically perfect. Come on man :banghead:
Shaddy-Z. said:
Perfect CONDITION obviously he was referring to physically perfect. Come on man :banghead:
Click to expand...
Click to collapse
Haha yeah that's what I was talking about....I had a screen protector and case on my first One X from day one...and it's in perfect physical condition while my replacement is NOT!
Amazon is very good about replacements just contact them. They're mobile phone sales department is especially good
play2lose said:
Haha yeah that's what I was talking about....I had a screen protector and case on my first One X from day one...and it's in perfect physical condition while my replacement is NOT!
Click to expand...
Click to collapse
Curious...what was wrong with your first phone anyway?
Sent from my HTC One X using Tapatalk 2
gunnyman said:
Amazon is very good about replacements just contact them. They're mobile phone sales department is especially good
Click to expand...
Click to collapse
+1. Always had a wonderful experience with Amazon returns/exchanges. They're all about volume, anyway, not being ticky-tacky about little single purchases.
corythug said:
Where did you see this, I would like to confirm.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've had mine completely apart twice now and our antenna is not on the cover. And the 5 metal dots on the back of ur phone, they all 5 make contact to points on the board, by the antenna, so they're actually functional as an antenna extension. Pretty cool!!!
Sent from my HTC One X using xda premium
Send that cracked egg back immediately.
Sent from my HTC One XL using XDA
Add me to the "send it back" list. That's not right in any way.
I wouldn't think twice about asking for a replacement.
Sent from my HTC One XL using Tapatalk 2

On 3rd phone... Does every s3 have these screen gaps?

I'm on my third s3, and of course it has gaps between the glass and the bezel. The gaps aren't symetric so it makes me think that they shouldn't be there...
Three weeks ago when I got my third s3 I said I was just going to deal with it. But after removing my case to put on my new sgp curved screen protector, I really don't know if I should stand for this...
Here are some pics...
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Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Nopi45 said:
Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Click to expand...
Click to collapse
I got my first replacement from a local VZ store. I didn't notice the screen gap on the first one, but the home button was "loose".
The second one was a replacement for intermittent network issues from a tech on the phone. That one definitely had the gap issues.
Now I don't know what to do. Maybe contact Samsung? I'm really frustrated because I don't think it's possible to clean out the dust.. I pre-ordered my original phone, so I've technically had the s3 for a while... Am I screwed?
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Nopi45 said:
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I don't want to sound like a cry baby, but this is such a hassle... Do you think I should go to a store? or phone? Can I ask to visually inspect the phones before they even exchange it for me?
Yea can't hurt to ask. I would make sure they have the hole story so they know why you want to inspect it.
Sent from my SCH-I535 using xda app-developers app
i guess i am completely blind. i have no clue what you are circling in that picture lol
psycopanther said:
i guess i am completely blind. i have no clue what you are circling in that picture lol
Click to expand...
Click to collapse
I'm looking at it now on a smaller screen, and I can admit it is hard to see. If you have a s3 you will notice that the screen is flush with the bezel. In the second pic, you will notice it a white gap between the screen and bezel. This is because there is a fairly large gap which has already started to fill with dust. I'm a 22 y/o professional so I'm not rolling around in dirt either. It's honestly unacceptable.
Damnit...your starting to make me paranoid, and now I can't tell if I have this problem or not. Wish I never read this post
damnit! i too am paranoid. already heard of quality issues with the power button floating around on the web, now this.................... going to check my phone now. thank you, good sir, thank you for raising my blood pressure........ lol
I'm just going to leave my case on...don't even want to check for this. God damnit
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
kemodread said:
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
same here. the marble white phone i have appears to look just fine to me.
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, becasue of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
I'm sorry for making you guys paranoid I'm a quality engineer so I spend my week looking for flaws in the devices in test, so of course that mindset trickles over to the things I own.
That being said, I had an OG Incredible that I got around release date that NEVER had an issue. The only reasons I went with the s3 were to lock into unlimited for another 2 years, bigger screen and 4g. If I really had to I could activate the inc right now now.
ljbaumer said:
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
Click to expand...
Click to collapse
It seems that every home button moves around a little when putting pressure on it. However, on my first s3 if I slide my finger from left to right or right to left over the button with no pressure being applied the button would make a clicking noise and move.
Try doing that. If it happens, I would say it is too loose.
titanshadow said:
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, because of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Click to expand...
Click to collapse
Ok, I'm going to try going to a different VZ store today and see what happens first. I would like to be able to inspect the phone first before I even trade in my new one.
bigdaddywong83 said:
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I have not, that will be my next course of action after calling.
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
droidstyle said:
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
Click to expand...
Click to collapse
I almost think $1k would be worth the hassle that would be avoided...
Kreeker said:
I almost think $1k would be worth the hassle that would be avoided...
Click to expand...
Click to collapse
I wonder if the first lot of devices were a better build quality? I preordered mine on 6/11/12.

Brand new surface pro with blacklight bleeding

Hello.
It kills me to admit that my brand new $ 1200 surface pro has some light bleeding around the botton right and right areas of the screen.
Ive looked it up a but and it seems that this was an earlier issue so I actually didnt think there would be a chance I would end up facing this problem. I havent seen any complaints throughout may-june.
Here are 2 pics:
First one is with the place lit at the boot screen.
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Second one is with lights out, black image on full screen.
They are both with brightness at 100%, but it really doesnt make that much differene if it's set to 50%.
What do you guys think? I shouldnt be expecting those right? I know that people had much worse bleeds once, but that was before.
I also dont want to keep exchanging till I get a good one, that's too much of a hassle. So if you tell me that all of them are probably be the same I wont exchange.
It bugs me that such an expensive device would present this kind of irritating and ugly problem after 6 months in production.
Warranty claim. Your entitled so why not :/
The thing is im visiting canada right now, and thats where I bought it. The store is called future shop.
Im still within the 14 return/exchange period.
And now im seriously thinking whether I should return it for good, keep mine or get it replaced, hoping the new one would be free from defects.
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
GoodDayToDie said:
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
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But what if the next one is the same or even worse? Isnt it likely that he whole batch sent to the sae store would have the same production issues?
Test it before you take it home, get a refund if they can't provide a non-defective model? Leaving aside the fact that it's highly unlikely that an entire production run has a visually obvious defect, this is Consumer Electronics 101. Hell, it's Being A Customer 101. If somebody sold you a defective toaster, you'd take it back under warranty. If somebody sold you a defective Ferrari, you'd take it back under warranty.
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
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aooga said:
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
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Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
sneak3 said:
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
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request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
SixSixSevenSeven said:
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
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You're right. That's why I always buy from stores that have great customer service. Microsoft store and apple store at good examples. They just replace it till you're happy
I've had issues like this with my ipad back when I had it. Its not normal and you shouldnt have any trouble getting it replaced if you take it into the shop again. They should know about these things.

wheres the line

i see all these people on here saying theyre going to return or exchange their S6. i have a note 4 and it prbly has half the things theyre returning their S6 for, honestly i never bothered to check. my note 4 does have bad lag, that other ppl suppousedly dnt have, but i missed my return date waiting for a patch/upgrade to fix my lag.
i totally understand paying $600+ on a phone and wanting a good working phone but as a samsung fan whos gotten flawed phone after flawed phone ive accepted the fact that im never going to get a perfect phone. so my question is where do you all draw the limit? or are u wanting that perfect phone.
list of the flawed sammys
S3: found out it couldnt read memory cards after return date (got a refurb s3 that could read memory cards)
s5: antenna problems (started having rly slow internet)
note 4: phone lags badly.
I think people just want a phone that doesn't arrived to their door already scratched, or with a 24 hour led light on, or in my case, a charger that doesn't charge the phone out of the box.
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
entropism said:
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
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It will, those issues are not normal. My phone shows none of those.
However, I have a scratch under the top bezel of my glass and the Always on LED on the flash so I am going to get a replacement.
can somebody upload a pic of the always on led?
GreeleyXda said:
can somebody upload a pic of the always on led?
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tenxo said:
View attachment 3251491
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actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
GreeleyXda said:
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
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I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
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tenxo said:
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
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Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return, and I'll wait for another model. I mean, I am a Samsung avoider usually. I tend to not like how they do business, how they advertise, the products they put out... The S6 looked THAT good to me, that I would put my history with them behind. If I get 2 defective phones in a row (and I mean this new one needs to be PERFECT) it's going right back and I'll wait for the '15 Moto X or something. Maybe the G4.
entropism said:
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return/QUOTE]
The good news is, there were no defects. The bad news is because there was no phone. It was on the UPS truck to be delivered on the 8th, and returned to the depot around 12AM. It never left the depot on the 9th, even though UPS swore up and down that it was out for delivery. Contacted T-Mobile, they contacted UPS, confirmed it was lost. Now, here's the kicker: T-Mobile left me a voicemail saying *I* had to file a claim with UPS to make things right. Called them right the **** back and told them it wasn't my responsibility. They're shipping another out tomorrow. Who knows when I'll get it?
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