Built in mail app not showing all Exchange folders? - Xoom Q&A, Help & Troubleshooting

Anyone else using the built in mail app w/ Exchange and it not showing subfolders or any other folders than the inbox/trash/sent items/ and starred items?

Nope. Exchange sync works just fine right out of the box.

I also dont see all of my folders.

I am having the same issues. My folders are not sub folders in the inbox. Instead, they sit along side of the inbox folder in the hierarchy. This is how Mail.app creates them in OSX. My searches have not been very fruitful except for some forum posts from last summer stating people had the same issue on their HTC phones and HTC blames Android itself. I find this hard to believe since my Droid X Exchange sync, with the same exact Exchange server, worked flawlessly.

HokiePerogi said:
I am having the same issues. My folders are not sub folders in the inbox. Instead, they sit along side of the inbox folder in the hierarchy. This is how Mail.app creates them in OSX. My searches have not been very fruitful except for some forum posts from last summer stating people had the same issue on their HTC phones and HTC blames Android itself. I find this hard to believe since my Droid X Exchange sync, with the same exact Exchange server, worked flawlessly.
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I got the same headache as you. Atrix build-in exchange works fine but XOOM sucks.

I can see all my folders.... ?
maybe you are talking about folders in a .pst folder, in that case yes you will not see them.

bossjeeves said:
I can see all my folders.... ?
maybe you are talking about folders in a .pst folder, in that case yes you will not see them.
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Agreed. OP, check to see how the desktop client is managing your mailbox.

Root Cause
All,
I think I've finally found a page which describes the root of the issue:
<can't post link, but look for issue id 9017 in the google code android project.>
In this page, it states that Androids Exchange support will only sync folders of type 12 ("User-created Mail"). It seems that when a user creates folders with Mail.app in OSX by using the "New Mailbox" command, the folders show up in Exchange as folder type 1 instead ("User-created folder (generic)").
The work around is to get your Exchange account hooked up to Outlook, at least temporarily. While in Outlook, rename all your Mail.app created folders as <folder_name>_old (or something similar). Then, create the folder again, this time with regular name using Outlook's "New Folder" functionality. Finally, drag all of the mail items out of the "..._old" folder and into the new folder you just created.
Once Outlook finishes syncing these changes with the Exchange server, you should now be able to see the folders within the stock Android mail program.
Apparently, according to the bug report, this issue is replicated both in the stock Android Mail application and the HTC Sense version of the Mail application. It needs to be fixed or enhanced in both applications.

thanks! been trying to solve this forever. appreciate it HokiePerogi

Thank you! That worked for me! Go into the Outlook Web App online and create new folders and move your emails into those folders. These newly made folders now show up on my S3's stock exchange app.

Related

Gmail IMAP must be the most confusing thing ever

Hi,
coming from a relatively literate PC user - I must say that Gmail IMAP must be something most confusing I have come across.
I managed to get it working, I can see GMAIL account in well, accounts, and mail is going back and forth the way it should.
1. Now, the problem are labels. I can see them listed as folders below GMAIL default folders, but they are all empty. All the emails simply go to inbox folder.
Any ideas how to solve this?
Also, deleting an email on my cell phone does not move it to Trash folder on Gmail account (on the server). Does this maybe happen next time I send/receive?
2. data traffic counter in WM. Where can I see how much data went over the GPRS/HSDPA connection? In total and in the last session?
Thank you all
Alex
think your imap pickle is more an imap thing then a wm thing as google imap in outlook
on my pc is the same way
2. http://www.spbsoftwarehouse.com/products/wirelessmonitor/ a program you can buy
astrbac said:
Hi,
coming from a relatively literate PC user - I must say that Gmail IMAP must be something most confusing I have come across.
I managed to get it working, I can see GMAIL account in well, accounts, and mail is going back and forth the way it should.
1. Now, the problem are labels. I can see them listed as folders below GMAIL default folders, but they are all empty. All the emails simply go to inbox folder.
Any ideas how to solve this?
Also, deleting an email on my cell phone does not move it to Trash folder on Gmail account (on the server). Does this maybe happen next time I send/receive?
Click to expand...
Click to collapse
You don't sound familiar with Gmail's label concept. Think of each label as a mask, and each message having a bitmap of its labels. You can tag each message with many labels. You label (move to folder) and remove labels (delete from folder) by masking bits.
Delete from a folder (including Inbox) and you've only masked a label bit. If you want to really delete the message, delete it from [Gmail]/All Mail.
Hmmm...
thanx all for the replies! Well, I AM familiar with the labels concept but then (obviously) it doesnt integrate well with the mail client in Windows, no? I mean, if the client recognises folders (labels) why cant it put messages into them?
Cheers!
I use FastMail.FM for my IMAP mail.
When I want to sync IMAP sub folders I have to go to:
Menu, Tools, Manage Folders and select all subfolders that I want to synchronize. (to make sure the content is synced, not just an empty folder)
Doesn't GMAIL work the same way?
Quite frankly, I don't see any advantage of use IMAP over pop and not to mention POP is faster and simpler
I see a lot of advantages.
My IMAP servers is pulling POP3 mail from other servers, so I have all my mail in one place.
I always have it backed up.
I can access it from anywhere, and read my mail anywhere.
(from my PC, laptop, Shift, webmail)
I can archive mail to subfolders.
etc,etc..
BTW, you are right about the speed. POP3 is a bit faster to check for new mail. I don't see why it would be simpler.
imap support push
pop3 itself does not
astrbac said:
Hmmm...
thanx all for the replies! Well, I AM familiar with the labels concept but then (obviously) it doesnt integrate well with the mail client in Windows, no? I mean, if the client recognises folders (labels) why cant it put messages into them?
Cheers!
Click to expand...
Click to collapse
Lately I've been using Postbox on Windows and Mac. It's built from Mozilla code and has similarities to Thunderbird, but it's a lot more stable and a lot better IMO. Also, it makes using Gmail IMAP a whole lot easier.

Email notifications for new mail in subfolders

Hi all,
I am new at this forum and I just bought my Topaz a few days ago. Everything (internet, email) is working without any problems, but there is a little thing for which I haven't found a solution yet.
For the mails arriving in a subfolder (I am working with Microsoft Exchange Server), there is no notification (the green "bubble" in TouchFlo3D). I looked around for this problem, but I have started to become more and more convinced it's a big problem without a solution.
Now I am wondering, has any of you solved this?
Thanks!
lol i dont know how can i make sub folders yet in D2 lol
samarain said:
lol i dont know how can i make sub folders yet in D2 lol
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The subfolders I already made in my regular outlook on my desktop. With my Topaz, I just synchronize all folders.
i did the same, i have about 10 sub folders, i can see them on my diamond 2 but there is nothing in them, i have the same problem with my sent folder
jkr284 said:
i did the same, i have about 10 sub folders, i can see them on my diamond 2 but there is nothing in them, i have the same problem with my sent folder
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To receive mail in the subfolders, you have to synchronize each folder individually. You can do this by ticking the box before the name of the subfolder when you are using ActiveSync.
But this doesn't help to get notifications... Anyone?
How to Sync subfolders in ActiveSync(Smartphone)
1) Open your inbox on Smartphone
2) Select Menu on the bottom right of the screen and then select Tools
3) Select Manage Folders
4) Place a check mark next to all folders that you wish to synchronize data for. If folders are contained within the Inbox or other folders, you can expand the folder list and select sub-folders. You can also decide to synchronize the Sent Items folder to that emails you send via your Smartphone also appear in the Sent Items folder on your desktop Outlook software.
Auto expand folders + make them bold.
Is there and setting (reg) or cab that kan auto expand folders/subfolders and make them bold when new incomming e-mail has arrived?
Wous said:
To receive mail in the subfolders, you have to synchronize each folder individually. You can do this by ticking the box before the name of the subfolder when you are using ActiveSync.
But this doesn't help to get notifications... Anyone?
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You have to start the E-mail (Outlook) program from start menu, not just the "Mail" from the Notification.
In Outlook you can choose from subfolders list.

Exchange UI Issues

I got my Captivate yesterday, and I love it (replaced a Fuze running 6.5). I use exchange with Active Sync, and got it all setup. BUT, the UI is pretty horrible.
First off, every folder I have shows up as a tab. Wait, not every folder, some folders DON'T show up, and others shows up that were deleted months ago.
Also, the Inbox only seems to show new emails, it won't show the history for the past 2 weeks (even though that is what I set it to), maybe it is just today's email... Other folders seem to show the history as I would
Is there a way to change the folders to a heirarchical view? Is there something I am missing on showing all my emails ?
Thanks,
Mark
There is a market app called TouchDown that offers full exchange functionality. It's a little hokey on the contact syncing but it handles mail, calendar, tasks and notes very well. There are also a few other replacement exchange clients.
The built in Exchange client is not well suited for people who like to manipulate folders and such on their phone. I personally do all those functions on my desktop. I'm not sure why you are seeing deleted folders though. It's possible you need to run some maintenance on your exchange mailbox.
Thanks, I tried TouchDown last night, but couldn't get it to connect to my exchange server. I'll try it again.
The deleted folders are probably still in your deleted items folder. I had the exact same issue, cleared my deleted items and the ghost folders disappeared. Exchange was definitely priority #1 for Samsung.

[Q] Exchange functionality in WP7

Hello,
My company uses hosted Exchange Server for about 200 users, we have been using BB for many years, now we are free to go anyway we want.
Questions: When viewing e-mails from exchange account, can we move them to folders and when moving folders, can we type the name of the folder or do we have to scroll to find the one and then tap to move it? Or is there any app/add-on or customization we can get to allow this?
Also, do all folders get automatically synched to phone, or do we have to select which ones? I hope it syncs them all with no questions, especially when a new one is created on outlook.
Last question, is there a unified inbox for all folders, so e-mails in all folders (not just all accounts) displayed in one screen with icons next to them indicating they are in a folder? If not, that's cool.
I am just trying to move from BB to Windows Phone, and trying to figure out if it has the features I use most frequently.
Answers would really be appreciated.
You can move emails to folders. You must select the folder from a list. There are no apps or customizations AFAIK to change that.
All folders don't automatically get synced, but when you select a folder for the first time you get the option of turning on sync for that folder. Actually to be honest I am not sure if it syncs the folder just that once or if it will continue to sync that folder automatically.
There is no unified-folder view.
Thanks for the reply.
Someone answered this question else where with:
I figured it out recently, just click on bottom right "..." and you will see all the options you are looking for, all folders are there and can be selected + unified messaging....
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Is this possible? i don't own a WP7 device, so I can't try, can you check this please? Is this only for unified messaging from multiple accounts?
Regarding folder sync, the reason I asked is because if it automatically syncs all from exchange server, when you create a new folder on Outlook, you would not have to go back to you WP and select it. Is that the case?
Sync folders are not added automatically, you need to do so manually. The only folders synced by default are Inbox and Sent. Drafts can not be synced. All others can be but you have to set it up manually.
The assumed use case is that a user will only have a few folders inportant enough that they want to use the data and storage to sync them on the phone. Out of some 20-ish folders, I only sync 3 on my phone; the rest aren't time-critical. Exchange rules do a pretty good job of filtering the important from the unimportant for me. This way I can turn on the notification for new mail and have it mean something, rather than just have the phone buzzing all day (I get 300+ emails every day at work).
Just to add to this. They are not synced automatically but are listed automatically. You choose the folder then tell it to sync. after that it will follow the default settings for your exchange account and receive emails pushed.
Also you can pin any of those folders to your start screen. I have one for the directors, one for the CEO and one for staff that is always on my start screen.
We are using exchange 2010 at our office and it pretty much rocks. Also IE9 on Windows phone mango fully supports all outlook web mail options. Works great to access the extra calendars like rooms and such.
In your contacts also you can search the exchange server for an address. Exchange support rocks in windows phone.
Also download the emulator, setup an account and try it out. I think that's possible at least as you can test apps on the emulator.
lastly it also follows exchange rules. You can wipe the phone from (even the user can wipe there own) right through OWA on exchange 2010. Also you can set rules to force pin locks and i think although i haven't tried it, limit what the user can do.
Oh and one more thing... it has sharepoint built in. I haven't tried it yet as i just set up a sharepoint foundation server to pitch to the admins once i've worked more on it. That and onenote

[Q] Syncing Xtra.co.nz Email folders

Hi All.
So I just got a windows phone 7 and i setup my email account on it, but I noticed it wasnt syncing my folders like my old 6.5 phone did.
I had a look online and found instructions saying to go to the folder settings and check the folders for syncinc but It wasnt listing the folders I had setup on my email.
Im using a web based email and my main inbox emails are getting downloaded, its just when I get to the auto sorted folder emails, they dont seem to exist on my phone.
Any help would be great.
Thanks in advance
Try to use IMAP instead of POP3...

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