I got my Captivate yesterday, and I love it (replaced a Fuze running 6.5). I use exchange with Active Sync, and got it all setup. BUT, the UI is pretty horrible.
First off, every folder I have shows up as a tab. Wait, not every folder, some folders DON'T show up, and others shows up that were deleted months ago.
Also, the Inbox only seems to show new emails, it won't show the history for the past 2 weeks (even though that is what I set it to), maybe it is just today's email... Other folders seem to show the history as I would
Is there a way to change the folders to a heirarchical view? Is there something I am missing on showing all my emails ?
Thanks,
Mark
There is a market app called TouchDown that offers full exchange functionality. It's a little hokey on the contact syncing but it handles mail, calendar, tasks and notes very well. There are also a few other replacement exchange clients.
The built in Exchange client is not well suited for people who like to manipulate folders and such on their phone. I personally do all those functions on my desktop. I'm not sure why you are seeing deleted folders though. It's possible you need to run some maintenance on your exchange mailbox.
Thanks, I tried TouchDown last night, but couldn't get it to connect to my exchange server. I'll try it again.
The deleted folders are probably still in your deleted items folder. I had the exact same issue, cleared my deleted items and the ghost folders disappeared. Exchange was definitely priority #1 for Samsung.
Related
My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?
Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??
Have you tried duplicating this again at all? Like with just one pic.
Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"
active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks
Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.
change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!
fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?
XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.
ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!
If you haven't seen it:
http://www.google.com/mobile/products/sync.html#p=default
I tried it by sending a test email to my email address but the email didn't get 'pushed'.
Edit: It seems to be working now!
Doesn't seem to be working for me either.
It seems others are having trouble too:
http://www.google.com/support/forum/p/Google+Mobile/label?lid=640b47d07dc59946&hl=en
not working here either.
I got it working, its exrteamly spotty right now. The google servers are probably going crazy right now.
not workign for me...gonna try again in a couple weeks, when hopefully all the hoopla has died down a bit
Interesting. I set it up this morning and it's been working perfectly all day. Emails are coming in before they show up on Gmail's web application.
Working for me - only problem I've got is how to get the outlook mail account to appear on the email tab of touchflo 3d. Any ideas?
I set mine up yesterday and it was pretty crappy, but today it's working great. Looks like they fixed whatever was broken.
Yeah, working great for me today.
Works great for me, only syncing email with m.google.com, though. Everything else (contacts, calendar, notes, & files) still sync with Outlook on my desktop.
Push seems to be nearly instant - definitely just as fast as the browser based inbox on my desktop...
yes it's working today for me too!
Email was pushed right away!
I still can't get it it show more than 10 of my most recent messages in my inbox. I have it set to push all my mail, but it won't push it all. I do get new messages fine though. Is there a setting I'm missing? Am I supposed to check something else? Pleas help, thank you.
hollywould said:
I still can't get it it show more than 10 of my most recent messages in my inbox. I have it set to push all my mail, but it won't push it all. Is there a setting I'm missing? Am I supposed to check something else? Pleas help, thank you.
Click to expand...
Click to collapse
um is your gmail account set to IMAP?
On your phone, you can go into your outlook options and set it to download all emails in the past month.
No its not set up to IMAP, and I've already set it to download all my email, but it still doesn't push it all.
No push here either.
I'm having the same problem, I've got it set to download my inbox and starred going back forever (all messages rather than timeframe). There're only about 20 messages total, but it only downloads 3 in starred. (inbox is empty right now) In imap you can do tools>manage folders>folder settings and change it from there, but in activesync it seems the time frame setting is account-wide (huge bummer) or only adjustable for the inbox, and everything else is 3 days (also huge bummer).
Obviously I want all my starred messages, drafts and inbox items, but do I really want the full history of my sent items folder? Why can these not be set seperately, is this a limitation of activesync or google? Right now, best it seems to do is last three days of messages, regardless of settings.
I'm gonna go check out google's forums/help pages/whatever.
its working
I already had my contact and calendar sync set so all i had to do is tick the email in sync options and it worked great! no more IMAP
willr001 said:
I'm having the same problem, I've got it set to download my inbox and starred going back forever (all messages rather than timeframe). There're only about 20 messages total, but it only downloads 3 in starred. (inbox is empty right now) In imap you can do tools>manage folders>folder settings and change it from there, but in activesync it seems the time frame setting is account-wide (huge bummer) or only adjustable for the inbox, and everything else is 3 days (also huge bummer).
Obviously I want all my starred messages, drafts and inbox items, but do I really want the full history of my sent items folder? Why can these not be set seperately, is this a limitation of activesync or google? Right now, best it seems to do is last three days of messages, regardless of settings.
I'm gonna go check out google's forums/help pages/whatever.
Click to expand...
Click to collapse
not sure if you know this or not, but in activesync settings you can choose how far back you want to download as well as which folders to download/sync. it's not in the messaging options, but in activesync.
ALSO, anyone noticing higher battery drain versus using another client ie SEVEN for push email? My battery usually lasts a little more than a full day, but it died in 14 or so hours today. I set up gmail to sync mail and calendar.
What is your opinion; I currently pay for Yahoo premium and have only POP. Do you think gmail is worth the trouble of converting email addresses for the free bonuses gmail has?
Hello all, just upgraded to Froyo and overall am happy with the upgrade. However I now notice I am unable to delete items from my IMAP Email Account via the Stock Email App. I have recreated the Email Account but when I try to delete any emails, it seems like its trying to move the item to the local "Trash" folder but fails. The email remains in the Inbox.
Anyone else have this problem, or can provide any solutions? I have tried K9 Mail but does not work well with my Exchange setup. I would like to retain the stock email app.
Thanks in advance.
snipes007 said:
Hello all, just upgraded to Froyo and overall am happy with the upgrade. However I now notice I am unable to delete items from my IMAP Email Account via the Stock Email App. I have recreated the Email Account but when I try to delete any emails, it seems like its trying to move the item to the local "Trash" folder but fails. The email remains in the Inbox.
Anyone else have this problem, or can provide any solutions? I have tried K9 Mail but does not work well with my Exchange setup. I would like to retain the stock email app.
Thanks in advance.
Click to expand...
Click to collapse
I am not sure about 2.2 and exchange but I know that they updated the exchange email in 2.2.1 as there were issues in 2.2. One of the reasons I cant go back to 2.2 my exchange account has never worked as well as it does in 2.2.1
Exchange works perfect for me. Glad to have GAL Lookup, even though its not real-time typing lookup, but I'll take it.
My ongoing issues are with my IMAP account. On top of the not deleting, it does not poll every 15 minutes, as I've set it up to do. My mail provider lets me check login attempts and active sessions, and I can easily go 6-8 hours without seeing signs from the Captivate. The app is seriously broken.
K9 doesn't work at all with my Exchange 2010 setup, on top of the delays, I am nagged by a wrong timezone timestamp on all emails. Touchdown seems like an option, but I'd hate to pay $20 for functions that should be delivered for free.
I have also noticed this problem; just updated today. However, how have you determined that the folder move is the problem?
T
I can successfully move the item among any of the folders on the IMAP server.
However, when I choose delete, it does nothing. I believe it has to do with the local Trash folder because when I recreated the account, the trash folder was not there. After deleting the first email, the Trash folder is created, but nothing is ever moved there.
Imap fails to delete
I can't believe this hasn't gotten more people up in arms. I have been able to find very little about this and no solution at all.
It was great the PPTP VPN starting working correctly after the update but to have the basic email client fails this badly is absurd.
Hello,
My company uses hosted Exchange Server for about 200 users, we have been using BB for many years, now we are free to go anyway we want.
Questions: When viewing e-mails from exchange account, can we move them to folders and when moving folders, can we type the name of the folder or do we have to scroll to find the one and then tap to move it? Or is there any app/add-on or customization we can get to allow this?
Also, do all folders get automatically synched to phone, or do we have to select which ones? I hope it syncs them all with no questions, especially when a new one is created on outlook.
Last question, is there a unified inbox for all folders, so e-mails in all folders (not just all accounts) displayed in one screen with icons next to them indicating they are in a folder? If not, that's cool.
I am just trying to move from BB to Windows Phone, and trying to figure out if it has the features I use most frequently.
Answers would really be appreciated.
You can move emails to folders. You must select the folder from a list. There are no apps or customizations AFAIK to change that.
All folders don't automatically get synced, but when you select a folder for the first time you get the option of turning on sync for that folder. Actually to be honest I am not sure if it syncs the folder just that once or if it will continue to sync that folder automatically.
There is no unified-folder view.
Thanks for the reply.
Someone answered this question else where with:
I figured it out recently, just click on bottom right "..." and you will see all the options you are looking for, all folders are there and can be selected + unified messaging....
Click to expand...
Click to collapse
Is this possible? i don't own a WP7 device, so I can't try, can you check this please? Is this only for unified messaging from multiple accounts?
Regarding folder sync, the reason I asked is because if it automatically syncs all from exchange server, when you create a new folder on Outlook, you would not have to go back to you WP and select it. Is that the case?
Sync folders are not added automatically, you need to do so manually. The only folders synced by default are Inbox and Sent. Drafts can not be synced. All others can be but you have to set it up manually.
The assumed use case is that a user will only have a few folders inportant enough that they want to use the data and storage to sync them on the phone. Out of some 20-ish folders, I only sync 3 on my phone; the rest aren't time-critical. Exchange rules do a pretty good job of filtering the important from the unimportant for me. This way I can turn on the notification for new mail and have it mean something, rather than just have the phone buzzing all day (I get 300+ emails every day at work).
Just to add to this. They are not synced automatically but are listed automatically. You choose the folder then tell it to sync. after that it will follow the default settings for your exchange account and receive emails pushed.
Also you can pin any of those folders to your start screen. I have one for the directors, one for the CEO and one for staff that is always on my start screen.
We are using exchange 2010 at our office and it pretty much rocks. Also IE9 on Windows phone mango fully supports all outlook web mail options. Works great to access the extra calendars like rooms and such.
In your contacts also you can search the exchange server for an address. Exchange support rocks in windows phone.
Also download the emulator, setup an account and try it out. I think that's possible at least as you can test apps on the emulator.
lastly it also follows exchange rules. You can wipe the phone from (even the user can wipe there own) right through OWA on exchange 2010. Also you can set rules to force pin locks and i think although i haven't tried it, limit what the user can do.
Oh and one more thing... it has sharepoint built in. I haven't tried it yet as i just set up a sharepoint foundation server to pitch to the admins once i've worked more on it. That and onenote
So I used the stock email to do all my business emails, and it was fine. Not great but worked well enough. Recently it started to only sync about 1 week back, and wouldn't load any more than that. So I switched it over to Gmail to see if it would sync all the emails. It didn't help. I can still read all my emails on my computer but for some reason all the emails won't appear on my phone. My Gmail account still syncs all its emails to my phone, but my business (which isn't gmail) won't. Any help would be great. Thanks.
johnny tsunami said:
So I used the stock email to do all my business emails, and it was fine. Not great but worked well enough. Recently it started to only sync about 1 week back, and wouldn't load any more than that. So I switched it over to Gmail to see if it would sync all the emails. It didn't help. I can still read all my emails on my computer but for some reason all the emails won't appear on my phone. My Gmail account still syncs all its emails to my phone, but my business (which isn't gmail) won't. Any help would be great. Thanks.
Click to expand...
Click to collapse
I found a solution for this, i was looking for this myself.
Switch back to your stock email app which is located in Samsung folder.
Add your email (mine is hotmail) after you done that, you will be redirected to your inbox, in the right corner there is a button called "more" then "settings" then you will see your email account name, press that. now look at the bottom, you will find "Period for synchronization of e-mail" and then press "all".
Well I gave that a shot, and while it loads emails, it will only load to March 10, which may mean I did something back on that day to not let it sync anything further past that day. Could it be on the email hosting side perhaps?
OK, for anyone who might take a gander at this in the future, I found out what was wrong. I had checked off the box that says delete from server after 14 days, in outlook on my computer. Kind of a bozo mover, but hopefully it might save someone in the future.