Database Info

ActiveSync Problem - "Status: Attention Required"

Windows 2003SE Phone Edition
Windows XP Professional Service Pack 2
ActiveSync 3.8
I have had no problems with my Xda II mini, until about three days ago. I've been succesfully ActiveSync-ing my Outlook Contacts, Calendar, Tasks and Files for about 4 weeks now, and then suddenly, while I was actually connected, three stopped syncing, and I got an error message "Attention Required" for each. My files are still syncing OK.
I've tried deleting the partnership and re-doing it, I've tried various "Fix" tools which are supposed to fix PST files in Outlook, and nothing seems to work.
Has anyone else had a similar problem? Any ideas on how to fix it?
Thanks,
Graham

i've had the same problem
getting active sync to work now is real pain
i have clear out my inbox alot and then it works but thats not really a good solution

Complete removing email config in Outlook and reconfiguring it again helped me in the same situation. You have to remove it from the control panel->email->configurations.

Thanks for the suggestions, but I don't use it for email, just Calendar, Contacts and Tasks.
Still can't get it to work - even deleting the list of Tasks on the PPC and the desktop and starting with blank doesn't fix it. Any other ideas, I'm really stuck here . . . .
Thanks,
Graham

Your map32.dll in c:\windows\system32 will bad. Copy the correct one of 100 plus KB size

Thanks for the idea - I'll try it, and let you know.
G

Another thing, ensure that you registered your copy of outlook 2002 is registered as if it is not it would stop syncing
rgds
jim

Haven't had chance to check all of this out yet. But, could it be anything to do with the following error message I've suddenly started getting in Office?
"This document cannot be registered. It will not be possible to create links from this document to other documents."

are my contacts gone?

I was having trouble making outlook work. It just suddenly would not start up. All the typical advice, and a lot of nontypical advice, failed. Reinstalls failed. So, I have to move on and I proceed to sync up with a separate machine.. a laptop.
There are already 2 profiles that the phone is synced with, so it tells me I have to delete one. I delete both. They're just profiles, after all, and they don't actually work any more.
Now, all my contacts are gone. I've got a really bad feeling that I just told my phone to delete all my contacts.
I'm a programmer. If that's indeed what just happened, this is such astoundingly bad design that I'm pretty much ready to write off windows mobile as "crap"--especially given the fact that I did all this BECAUSE outlook randomly decided to stop working (the famous crash upon startup).
Is there anything, no matter how technical, I can do to get these contacts back?

I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?

hello i'm afaid i'm not much help. but i think i lost all my contacts as well! very very bad. i upgraded to outlook 2003. i deleted my sync settings and created a new relationship. i ran activesync. outlook/activesync deleated all my contacts!! i wanted my contacts to populate outlook...
i'm sick,
tom

malefactor said:
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
Click to expand...
Click to collapse
Reinstall the PIMbackup in your phone and restore the Pim.vol or transfer the pim.vol to a miniSD card and get a card reader and backup to your PC.hope it'll do the trick.Secondly,it's been reported that the outlook 2007 is having sync problems with contacts on wm6,install outlook 2003 and check if it works out.
Good luck

I'm able to restore the prior pim.vol, finally. But all the contacts are still gone. The microsoft user groups (and microsoft employees that post in there) are quite silent about this - I even tried posting there.
Meanwhile, I have tried every version of outlook I can find. Nothing will actually run on my machine. It's only when you experience something like this that you figure out just how amazingly bad Microsoftware is; I spent about 2 hours trying to make Outlook work, doing everything from erasing all profiles and contacts, re-implanting / re-registering DLLs, to invoking it in every kind of safe mode.. complete uninstall + reinstall..
No dice. Outlook crashes upon startup without a single word as to why. I EVEN TRIED debugging it with visual studio. I'm not a wintel programmer, but it looks to me like the software branched to a nonexistent address (opcodes were garbage).
It is pathetic that Outlook can crash for 50 different reasons with the same failure characteristics, and it holds the user in contempt.
I won't use software like that if I can avoid it. I hope the googlephone buries windows mobile.

How to send contacts etc.. from one device to another?

I have an Orbit and an Orbit 2. I figured it would let me sync one device's contacts, tasks, emails etc.. over bluetooth but how? Failing that, how the hell do I get contacts from one phone to the other?! It shouldn't be this hard (or me this stupid!)

sync with outlook or go to contacts and tabHold on a contact and pick Send contact->beam

Rudegar said:
sync with outlook
Click to expand...
Click to collapse
Not an ideal solution for most people though? As it happens I do have access to a decent Outlook setup at work. I've also tried the one at home using the demo that came with the unit. The problem is that I don't want to maintain the sync (especially at work), but Windows Mobile bizarrely insists on deleting all the contacts from the phone again when I delete the sync relationship.
Rudegar said:
or go to contacts and tabHold on a contact and pick Send contact->beam
Click to expand...
Click to collapse
Yeah, that kinda works with tasks because I can select them all at once. However 100+ contacts done one-at-a-time isn't my idea of fun. I can't believe this is so impossible to do device-to-device. Failing that just a way of getting them onto my PC and then sending them back to my new device without having to set up an ongoing sync relationship. I only want to do this one time, to get all the contacts from one device to the other!

I'm not sure what the problem is here.
It seems to me that you would use ActiveSync to set up a relationship with the computer and Phone A (the one with the data already), initially copying all the information from the device to the computer. You would then have the info all in Outlook on the computer.
Then set up a relationship with Phone B and copy the info from the computer to the device. Then delete ActiveSync from the computer and beam further changes individually as required.
Which part of this doesn't work?

andyturner said:
I have an Orbit and an Orbit 2. I figured it would let me sync one device's contacts, tasks, emails etc.. over bluetooth but how? Failing that, how the hell do I get contacts from one phone to the other?! It shouldn't be this hard (or me this stupid!)
Click to expand...
Click to collapse
Got to this link: http://www.jetwaremobile.com/
You can download a 15 day trial of their software. Their software has a phonebook option which allows you to send the entire contacts list via bluetooth to linked devices.

Ka Honu said:
Then set up a relationship with Phone B and copy the info from the computer to the device. Then delete ActiveSync from the computer and beam further changes individually as required.
Which part of this doesn't work?
Click to expand...
Click to collapse
Deleting the sync relationship seems to insist on the data that the relationship created being purged. So I had a situation where the data was on my new phone but once the sync relationship was removed, WM insisted on removing all the contacts that had been created using that sync too - which is absolutely braindead. At the minute I'm in a scenario where I've lost all the contacts from *both* phones, *and* Outlook and I'm very upset! Currently trying to recover from deleted items in Exchange...

Sorted, sort of
OK, I recovered my contacts from the Exchange server after an hour of being rather annoyed... And thanks to a plug in which allows multiple contacts to be selected and beamed to another device (http://www.freewarepocketpc.net/ppc-download-ppccontactsmgr-v1-6.html), I managed to get them sent to the new device. I just can't believe a modern WM device isn't capable of sending all contacts from one device to another out-of-the-box. Surely it shouldn't require an PC with an installation of Outlook to achieve what ought to be a reasonably trivial task when moving to a new device?

I hate to say it but you did buy a wm device! I have just reinstalled XP as Vista was ****! XP will soon be redundant and as far as I am concerned so will windows. We all bought into that company.....I agree entirely without outlook we are stuck. It is the one peice of software I buy happily, the rest are being ditched as they run to the end of there technological hold.
Will

I wrote a post few days ago about my impressions with HTC Cruise and Windows. Overall I have no complains, but your "adventure" is the essence of that post. Good hardware, OS with potential, put them together and overall good, but not super.
These are simple things Microsoft should have gotten right from the beginning. Rather than building a system with a "start menu", trying to immitate Desktop Windows, Microsoft should have been brave enough to build an appropriate PDA + Phone OS...
I am not a big fun of overloading the mobile with eye-candy applications, but for example SPB did a nice job with their mobile shell series, big accessible icons, easy access to common functions, configurable and so on. Why Microsoft fails to get it straight is quite disappointing.
Anyway, I am glad you sorted this out, I am downloading that plugin as well, I am sure it will be handy at some point! (Thanks for finding this!)

Exchange ActiveSync Issues - Some Data Not Synchronizing Correctly

I currently have a Palm Treo 800w (running Windows Mobile 6.1 and running on Sprint's network) that I am using with Exchange ActiveSync from SherWeb (which is running Exchange Server 2007). I have it set up to synchronize my email, tasks, calendar, and contacts. However, I've begun to notice a major issue - things are not synchronizing correctly. When I initially set up the Exchange ActiveSync, it seemed to sync everything correctly, but since then I've noticed that data (mostly contents of the notes field in both appointments and contacts) are missing. It seems this occurs when I update a contact or appointment with new data (but it also seems to potentially occur in other situations as well). The data seems to stay correct and current on the Exchange Server (when I access it via OWA or Outlook), but the notes field for that particular contact or appointment becomes blank on the Treo 800w. Further, I've noticed that, in at least one case, it failed to update the appointment subject/title when I made the change in Outlook.
Another thing I've noticed is that the Exchange Activesync doesn't always seem to occur when it should. I created a test appointment in Outlook with a subject, location, and notes, and then when it sync'ed over to my Treo via Exchange activesync, there were no notes at all. I then tried adding notes to the blank notes field in the test appointment on the Treo, and it didn't sync at all. I did a manual sync, but it still said nothing had changed. I then changed the subject/title of the appointment, and no automatic sync occurred once more. I did a manual sync, and this time it changed the subject/title of the appointment in Outlook, and overwrote the appointment notes in Outlook with the appointment notes from the Treo 800w. Finally, I deleted the appointment fromt he Treo, and it still didn't automatically sync this deletion to the Exchange server (and Outlook). I had to manually sync it.
I've made a couple of registry hacks to the device, as well as installing a good deal of 3rd party programs, but I can't necessarily see how any of those would cause this weird issue to occur. The only registry hack I made that might indirectly affect this issue is:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync]
"BodyTruncation"=dword:00005000
(this was a change to allow more data to be saved in the appropriate notes/body fields before being truncated - I was noticing that a lot of my tasks, contacts, and appointments in which I had a lot of data in the notes/body field were being truncated and I was not able to access all of that data - this was intended to allow more data to come over in the sync so I could access it).
Could this be something that's wrong with the Exchange server? or the hosted Exchange provider (SherWeb)? Or is it an issue with my device? Or perhaps a bug?
Obviously, this is a real problem for me, since if the Exchange Activesync doesn't work correctly, the device becomes much less useful. However, I want to try avoiding a hard reset since I've spent a lot of time configuring and setting up the Treo to suit my needs.
Any help, assistance, or advice is greatly appreciated?
P.S. I'm wondering if this could at all be related to the other issue I'm having with my Treo 800w:
the other issue is that when I have an IMAP account (which is pulling its IMAP data from an Exchange 2003 server since I can't set up a second Exchange activesync session on my Treo) set up in the messaging application on my Treo and I specify it should synchronize the sent items folder, and then I send something from my Treo using this account, it briefly appears in the sent items folder after being sent, then disappears, and is no longer anywhere (including on the actual Exchange server itself - I go and check the sent items folder via Outlook and OWA and its gone from there as well) - if I don't synchronize the sent items folder, then the item correctly appears in the Sent Items folder on the Exchange server itself, but I obviously can't access it from my Treo which is what I wanted to be able to do in the first place
More Information Available At: http://discussion.treocentral.com/showthread.php?t=173482

Same Issue
Hello,
i have the same issue with rapahel (NRG ROM).
did u get answers ?
that in advance.

Hey guys,
Intersting problem this, to which i will have to give more thought, but my initial thoughts below.
I do not think it is an exchange issue, it will be more than likely the reg edits you have changed or a 3rd party app, it is bizzare how some non related apps hinder oem software.
I use outlook exchange daily and also have gmail pushed to my phone (imap) so i know that this is probably not the problem. As for your sent items, have you set ur device to save a copy of sent items?
Do you have a good backup software such as sprite backup? In past porblems like this i have done a full backup inc settings & reg etc. Then done a hard reset, set up the email accounts and exchange to ensure that the vital companents work properly.
After that, install an app at a time, syncing regularly and repeat, you know the score.
Did you back up ur reg before making changes? If so, backup your current reg, and then revert back to the original one. This should tell you if its the reg or a 3rd party app.
Let me know how you get on and i will give this some more thought.
Cheers.

SOLVED. How to sync contacts from your Nokia phone to your HTC Windows Mobile phone?

Hello,
I had a Nokia 6620 and I synced all the contacts with my laptop running Vista through Nokia PC Suite. I have a folder named "Contacts" in Vista now, which is also linked to the Windows Live Mail. Windows Live Mail is supposed to be the updated version of Outlook Express. When I opened Windows Mobile Device Center to sync all the contacts and calendar items to my HTC Fuze, the options to sync my contacts and calendar are disabled. Am I doing something wrong here? How do I sync all the data, which was stored on my Vista system by Nokia PC Suite, with my HTC Fuze, without opening a Windows account? Is there any other application I can use for this, other than Windows Mobile Device Center?
Thanks,
Keith

I am really stuck with all my contacts in Windows "Contacts" folder and not being able to sync them with my HTC Fuze. I would really appreciate if someone can point me in the right direction or help me out. Thanks.

Now I could be way off here so apologies if that is the case. I think WMDC only deals with Outlook (not Outlook Express). If that is the case then try importing your contacts into Outlook and then re-setting up your sync settings. That might help.
Another thing to consider is to go into Activesync on your device and then options. Look at what it thinks it is syncing. If contacts are already set to sync with something, then uncheck this and run the WMDC connections wizard again. You may find that this time you can select the contacts folder this time.
As I said, I could be way off as I am not a computer guru by any stretch of the imagination. All the best.

Sorry, 1 more thought. You may want to try and uninstal Nokia PC suite-it could be that WMDC sees the contacts being synced with Nokia PC suite and thus wont allow it to sync with your HTC. If you do unistall just remember to back up your contacts etc otherwise you could end up loosing them all. Not good me thinks!

Nokia Suite maintains its own database which is independent of Outlook's. Both can reside on the PC without conflict, however, the OP needs to have the data (Contatcs/Tasks/Notes/Cal, etc) in Outlook to sync to WM devices.

@incisivekeith
Easiest way to deal with this is:
Export out of the PC Suite to csv format (comma separated)
Import into Outlook
Sync with addressbook in outlook (combine records)
Sync with phone using active sync

Thank you everyone for your responses, but I have been struggling with another major issue here now. As I mentioned in my earlier post, I was not able to select contacts and other data in Windows MObile Device Center, so I unstalled WMDC as well as the device driver update. I restarted my system and when I installed both the WMDC driver update and WMDC istself, my system doesn't recognize my Fuze anymore. Not only that, I don't have many options in WMDC now, and, the WMDC window doesn't open most of the times. I have tried uninstalling both of them again, installing their versions from Microsoft's Web site, but to no avail. So now, I have the following problems:
1. I don't have functioning WMDC
2. When I connect my Fuze, it is not recognized, although the system makes a sound that there is something connected on the USB port
3. Vista has Windows Mail, not Outlook or Outlook Express
In response to suggestions about Activesync, I just learned that Activesync is installable only on XP, not Vista. I have been struggling with these issues since today morning. This shouldn't be this difficult, after all.
I will try connecting my Nokia 6620 to my system and try to export the contacts to csv format. When I opened Nokia PC Suite without connecting my Nokia phone, the contacts list showed empty on the Suite, maybe because it doesn't store them on the system, and pulls them out only from the phone? I will find that out too.
If someone can, please let me know how to unistall WMDC properly and reinstall it so that it functions the way it did the first time. Are there any other free software to accomplish this? All the help is greatly appreciated. Thanks.

Connect Fuze to WMDC
Start - Settings - Connections - USB to PC
If the "Enable adv..." is checked, uncheck or vice versa

tyguy said:
Start - Settings - Connections - USB to PC
If the "Enable adv..." is checked, uncheck or vice versa
Click to expand...
Click to collapse
Thanks, that somehow helped, I am not sure how, but it did. When I cheched that option off, it again recognized my Fuze as a new device and installed the driver and WMDC, which works fine now, but still doesn't allow me to select contacts, calendar items, etc.
I followed a method here: http://manish.wordpress.com/2008/11/14/importing-contacts-to-windows-mobile-without-ms-outlook/
That method imported all data, with all contacts named "Unknown" and missing the details (phone numbers, address, etc.) of most of the contacts. So, I installed Outlook 2007 and tried to import the csv file in Outlook, but it gave me an error saying its translator was not able to read the csv file (the clipping of the error is attached). I have the following questions now:
1. How do I overcome the importing error
2. How do I sync contacts from Nokia phone directly into Outlook instead of Windows Mail, so that I can have the contacts in Outlook and then, I can just sync Outlook and Fuze.
3. Or, is there a way to have the contacts synced between Windows Mail and Outlook?
Again, thanks for all the help.

@incisivekeith
Haven't had a Nokia for some time but AFAIK the latest PhoneSuite allows you a full sync with outlook.
CSV can be tricky because it may fail at custom fields. Check the CSV file using Excel if you have all headers.
Worst case - take a deep breath and read what google has to say ...
http://www.google.com/search?hl=en&...k&btnG=Google+Search&aq=1&oq=import+csv+file+

OP, do you have OL installed? Otherwise, get OL and setup your Nokia PC Suite to sync with OL, then you can bring your contact & calendar from the Nokia into OL, then sync to your WM device thereafter. If you are not going to have OL soon, then dump your Nokia contacts onto the SIM and drop the SIM into the WM, but you still need to find a way to "scrub" the data.

Almost the same reply but putting the contacts on the SIM usually truncates add info like long names and multi phone entries. Through outlook would be the best and easiest way IMO.

tyguy said:
Almost the same reply but putting the contacts on the SIM usually truncates add info like long names and multi phone entries. Through outlook would be the best and easiest way IMO.
Click to expand...
Click to collapse
Agreed, hence the "scrub" I threw that in b/c it appears the OP doesn't have OL readily available.

PHEW , finally!! It took me the whole day to just figure this out, and now I am thinking why I didn't think about this earlier. But I know why, probably because I didn't want to install Outlook just for the purpose of syncing. Anyway, tyguy, you were right that there should be/was a provision in Nokia PC Suite to sync that contacts with Outlook. I had checked all the settings, but I was checking the settings with Windows Mail chosen, I could find that I could choose Outlook only when I decided to create new settings. I synced Nokia phone to Outlook and then Outlook to my Fuze. Almost all the contacts and calendar items are as they are on my Nokia phone, so I am extremely happy. Some of the contacts, very few, are missing the phone numbers, but I can do that manually for that less a number of contacts. Thank you everyone for helping me out. I really appreciate it.

I remember I had to do a lot of work to solve this, and now I want my E90 back, cause all issues of this bad phone. It is not "safe": does not always ring the alarm, appointments gestion is very very bad, contacts sucks.
I have now the trial version of outlook, now it is over on 31/01 and I have no idea hot to do. I can' t syncronize anymore cause I will not pay for Outlook.
The reality is: wm sucks, i' m waiting for android.
PS: I saved contacts then copied one by one in outlook.
(forgive my english)
alessio

incisivekeith said:
PHEW , finally!! It took me whole day to just figure this out, and now I am thinking why I didn't think about this earlier. But I know why, probably because I didn't want to install Outlook just for the purpose of syncing. Anyway, tyguy, you were right that there should be/was a provision in Nokia PC Suite to sync that contacts with Outlook. I had checked all the settings, but I was checking the settings with Windows Mail chosen, I could find that I could choose Outlook only when I decided to create new settings. I synced Nokia phone to Outlook and then Outlook to my Fuze. Almost all the contacts and calendar items are as they are on my Nokia phone, so I am extremely happy. Some of the contacts, very few, are missing the phone numbers, but I can do that manually for that less a number of contacts. Thank you everyone for helping me out. I really appreciate it.
Click to expand...
Click to collapse
And well, WM contacts only support 1 mobile number. Lots of contacts i have to register twice! It sucks!