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Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread

Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0

Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.

magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.

magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.

Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.

I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.

BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.

thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Did it comenwithout the battery cover? Just curious. Thanks

Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
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Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
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Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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Thunderbolt died

Got my replacement today which is going back tomorrow because its a poorly refurbished unit. The phone just died and would not power on anymore. I tried several batteries and same result no power. This is gonna be thunderbolt #4 im recieving tomorrow. Im losing faith in them and will be picking up a droid charge when it drops.
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sounds like pretty terrible luck. what were you doing when your other 3 TBs died on you? which roms/kernels were you running? OCd?

The first one gps and reception issues. The second one is the one that died. Im on the third one right now which is beatup and poorly refurbed. Number 4 is on its way and ill recieve it tomorrow.
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R.I.P. Thunderbolt

Z51 said:
The first one gps and reception issues. The second one is the one that died. Im on the third one right now which is beatup and poorly refurbed. Number 4 is on its way and ill recieve it tomorrow.
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What Rom/Kernel were you running when they died, were you OC'ing? What do you mean by beatup and poorly refurbished?

GPS and reception issues...I had that recently. Network network network.

Z51 said:
The first one gps and reception issues. The second one is the one that died. Im on the third one right now which is beatup and poorly refurbed. Number 4 is on its way and ill recieve it tomorrow.
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Yeah, once you get into the refurbished devices your screwed...those are basically all the devices that have already been broken...

magicriggs said:
GPS and reception issues...I had that recently. Network network network.
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GPS issues have nothing to do with the network, it's one way communication from GPS satellite to phone...It's a pretty widespread Thunderbolt issue though. The only problem I've had with it is an excessively long GPS lock time.
I think the TB is a great device, but the GPS issues are most likely HTC's fault, antenna design issue.

turbosrrgood said:
GPS issues have nothing to do with the network, it's one way communication from ...
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True, but if he has location check marked to use VZW then that would be the issue affecting the GPS.

turbosrrgood said:
GPS issues have nothing to do with the network, it's one way communication from GPS satellite to phone...It's a pretty widespread Thunderbolt issue though. The only problem I've had with it is an excessively long GPS lock time.
I think the TB is a great device, but the GPS issues are most likely HTC's fault, antenna design issue.
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GPS Status app totally resolved my slow GPS lock issues.

magicriggs said:
True, but if he has location check marked to use VZW then that would be the issue affecting the GPS.
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I guess I am not sure what GPS issue you are referring to. If a user goes into maps or navigation with GPS enabled, it is purely searching for a GPS lock via satellite signals, whether the VZW box is checked or not. Verizon's network location, and a GPS lock are completely separate and unrelated.
The fact that the GPS status and toolbox fixes these issues is more proof of that.

Z51 said:
Got my replacement today which is going back tomorrow because its a poorly refurbished unit.
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Thought maybe my Thunderbolt was the only poorly refurbished phone. My replacement came beat up. Like new alright...
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Z51 said:
Got my replacement today which is going back tomorrow because its a poorly refurbished unit. The phone just died and would not power on anymore. I tried several batteries and same result no power. This is gonna be thunderbolt #4 im recieving tomorrow. Im losing faith in them and will be picking up a droid charge when it drops.
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Good luck with that man... I work at VZW store and we have several Charges here and I can in all honesty say that it is a giant piece of ****. It's a fascinate with a bigger screen and that's it. Still has RFS which is crap and the phone lags like molasses uphill on a cold winter day.
I personally would sooner get stuck with a phone that I have to replace a couple of times to get a decent one then get stuck with a "perfect" one of those for two years.
Sorry to hear about your bad luck though, how did you happen to go through so many TBolts?

DigitalDementia said:
Good luck with that man... I work at VZW store and we have several Charges here and I can in all honesty say that it is a giant piece of ****. It's a fascinate with a bigger screen and that's it. Still has RFS which is crap and the phone lags like molasses uphill on a cold winter day.
I personally would sooner get stuck with a phone that I have to replace a couple of times to get a decent one then get stuck with a "perfect" one of those for two years.
Sorry to hear about your bad luck though, how did you happen to go through so many TBolts?
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Interesting opinion on the Charge...I know that personally I feel the phone just looks ridiculous, with the pointy bottom. And it's expensive. Might as well wait until a decent dual core device comes out.

turbosrrgood said:
Interesting opinion on the Charge...I know that personally I feel the phone just looks ridiculous, with the pointy bottom. And it's expensive. Might as well wait until a decent dual core device comes out.
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Agreed. Phone is ugly as hell.

Would rather go through 10 thunderbolt replacements than trade this baby for a charge.
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tflogic said:
sounds like pretty terrible luck. what were you doing when your other 3 TBs died on you? which roms/kernels were you running? OCd?
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Bamf stripped with the kernel ir came with
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miketoasty said:
Would rather go through 10 thunderbolt replacements than trade this baby for a charge.
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Amen. 10chars

g00s3y said:
What Rom/Kernel were you running when they died, were you OC'ing? What do you mean by beatup and poorly refurbished?
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Look at above post.
By poorly refurbed i mean the power button is sunk in. I have to press it hard. The bottom has scratches and so does the screen. It had loose screws i personally tightened up and a battery pin was bent. Like new my ass. I complained my ass off with verizon and they sent me a newone. I told them if its refurbed i don't want it. and I would be canceling Verizon due to its crappy network. I had t Mobile for five years not a single dropped call
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turbosrrgood said:
Yeah, once you get into the refurbished devices your screwed...those are basically all the devices that have already been broken...
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Yup. Some one else's problem becomes yours. This phone is ridiculous
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I guess im lucky!!!

So recently i have been getting the static noise(yes i know its been talked about many of times) on my phone on about every other call. I had already had one charge replaced due to the static noise. Since i was getting close to my warranty expiring plus i really couldn't handle the static noise anymore, i decided to give verizon a call. I had only one expectation, to get a charge refurb replacement. What actually happened............they gave me a nexus as a replacement. Yup you read that right!!!! Didnt count as my upgrade, didn't have to pay anything, simple as that!! Its a refurb nexus but still!!!
So i should receive it by friday. I just really want to thank all the devs out there that bring goodness to the charge. Tweakstock is so freaking amazing as well as the ics theme!! You guys rock!!! For now farewell and i might even see some of you guys on the nexus side

Wow... how can i get that crackling noise on my charge?
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DROID3R said:
Wow... how can i get that crackling noise on my charge?
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You dont want that crackling noise!!!! **** is annoying. I seriously just lucked out. I was really nice, explained what i tried to tech 1 support, told them it wasnt going away and just kept chatting with them. I just mentioned i was scared i would get another charge with the same issue and then be stuck since my warranty was running out. Tech support said she can look at other equivalent models. I told her i liked samsung, especially the nexus, she talked to manager and boom i jumped for joy!

Just tell them you have it....trust me the know of the problem.
SENT FROM THE DOG POUND

Gratz. Hopefully, everyone doesn't start trying this to get a free replacement.

I actually just got off the phone with verizon today with the same problem. They have me a razr as a replacement device. I retired to get a maxx even offered today some for it but no go. However I'll be being my new razr in tomorrow so no more charge. It was fun while it lasted. Verizon is well aware if this static problem, and of the data drops
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Never had static issues. Also no data drop issues since EP4/FP1 updates. That's pretty cool that they gave you a nexus as a replacement, but it is 6 months old already, and the SGS3 has been announced, so it's not that surprising. I suppose if you catch the right manager on the right day...

BattsNotIncld said:
Never had static issues. Also no data drop issues since EP4/FP1 updates. That's pretty cool that they gave you a nexus as a replacement, but it is 6 months old already, and the SGS3 has been announced, so it's not that surprising. I suppose if you catch the right manager on the right day...
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Yeah that's true. Kinda wondering if they even want to fade out the charge. Reminds me of the fascinate.
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I've actually started having data drops recently and I never had them before. It really sucks that my phone will be showing 4G and not able to connect to anything, and my girlfriend's Rezound is doing just fine. I may call and try my luck.

shrike1978 said:
I've actually started having data drops recently and I never had them before. It really sucks that my phone will be showing 4G and not able to connect to anything, and my girlfriend's Rezound is doing just fine. I may call and try my luck.
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i had that issue before and they wouldn't even send me a new sim card.

shrike1978 said:
I've actually started having data drops recently and I never had them before. It really sucks that my phone will be showing 4G and not able to connect to anything, and my girlfriend's Rezound is doing just fine. I may call and try my luck.
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I actually thought my problem was sim related, but the csm informed me that was a known problem with the charge. Thats actually the train they sent me a razr, not the static
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kintwofan said:
I actually thought my problem was sim related, but the csm informed me that was a known problem with the charge. Thats actually the train they sent me a razr, not the static
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Well now I'm reading on the multiple problems with the nexus (low signal, dropped calls, microphone mutes, random reboots) .
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killerapl said:
Well now I'm reading on the multiple problems with the nexus (low signal, dropped calls, microphone mutes, random reboots) .
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Its the samsung radios. I'm glad o for a razr, supposed to have great signal. Just wish it was a max
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kintwofan said:
Its the samsung radios. I'm glad o for a razr, supposed to have great signal. Just wish it was a max
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Got my nexus!! It runs smooth, no problems yet. Again thank you all the devs for the charge. You guys really made the charge an awesome phone but i guess we all have to move on sometime!

kintwofan said:
I actually just got off the phone with verizon today with the same problem. They have me a razr as a replacement device. I retired to get a maxx even offered today some for it but no go. However I'll be being my new razr in tomorrow so no more charge. It was fun while it lasted. Verizon is well aware if this static problem, and of the data drops
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Did you have to pay for your Razr? I've been getting the static squeal about 40% of the time.
They offered me the Razr, but as an upgrade only w/a 2 year extension. I told them to stuff it.
Should I call customer retention?
I am sick of crappy phones. (2 LG Revolutions that bricked themselves while charging overnight, refurb charge that had a self destruction of the micro USB port, and now the charge that thinks it's a fax machine.).
The rep admitted it's a known issue with the Charge.
Would I fare better in a store? If so that means I have to go back to stock FP1, & get rid of Tweaked 2.1 which is running fine.
I want to get this done before the 28th, so I don't lose my unlimited data.
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AndroidCraig said:
Did you have to pay for your Razr? I've been getting the static squeal about 40% of the time.
They offered me the Razr, but as an upgrade only w/a 2 year extension. I told them to stuff it.
Should I call customer retention?
I am sick of crappy phones. (2 LG Revolutions that bricked themselves while charging overnight
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Sorry had to lmao on that one. I had a LG optimus s that bricked when my wife factory reset through privacy settings while rooted. Back to topic.
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killerapl said:
So recently i have been getting the static noise(yes i know its been talked about many of times) on my phone on about every other call. I had already had one charge replaced due to the static noise. Since i was getting close to my warranty expiring plus i really couldn't handle the static noise anymore, i decided to give verizon a call. I had only one expectation, to get a charge refurb replacement. What actually happened............they gave me a nexus as a replacement. Yup you read that right!!!! Didnt count as my upgrade, didn't have to pay anything, simple as that!! Its a refurb nexus but still!!!
So i should receive it by friday. I just really want to thank all the devs out there that bring goodness to the charge. Tweakstock is so freaking amazing as well as the ics theme!! You guys rock!!! For now farewell and i might even see some of you guys on the nexus side
Click to expand...
Click to collapse
Same thing happened to me
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I called back and the new rep was able to send a CLN Rezound as a replacement. They were out of the standard back, so he upgraded it to the extended battery and back. No headphones however.
So I guess I'll be saying goodbye to you all soon.
The charge was a phone with a lot of promise, but too many problems. Next step, to get my GF off the Stratosphere (which has a worse static/noise problem than us.).
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Glad it worked, it was a replacement no upgrade. Though I powdered to paya little for the maxx. Actually though they sent me a bionic instead with no battery or back even though they promised a razr. Called back rep was no help, said out was closer to the charge.so I went to the store to get the back and was trying to an extended battery at least. Instead the manager surprised me by coming our and saying he ordered me the razr! Hope its right this time,i need better signal for work
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Exchanged

Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.

I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.

Sure hope this doesn't happen with mine.

h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
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I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.

Yes, THWG! Go Jackets!
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a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.

Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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Did they have the 32gb at Walmart?

hamzer11 said:
Did they have the 32gb at Walmart?
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Not at that particular one.
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h3lluvaninjuhneer said:
Not at that particular one.
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I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.

hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
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I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
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