My local Sears store said they had 15 gtablets in stock. Picked one up. It was shrink wrapped. When I opened the box, there was no tear off covering the screen. When I fired it up, it did not bring me to the first time screens. The date time and location were already set up. The settings key did'nt work and when I went on line the weather wouldn't work. I took it back. They brought out a brand new shrink wrapped box which I opened in front of them. It did not have the tear off screen protector. At this point I got my money back. Be careful.
No tear off screen protector? None of the newer batches have that - that was only on the first batch of 1000. And if they were actually shrink wrapped, these could have actually been new. They might not have been screwing with you.
I don't remember if my one new device that I had bought had its settings already pre-programmed or not. That was waaaaayyy back in early November.
When I first started mine up it didnt go through the initial set up, because I didnt fully charge it before turning it on. later on I left it plugged in overnight and when I turned it on it went through the initial set up asking for username, date and time so on.
Not sure if you charged it for a certain amount of time before turning it on, but the paperwork says that in the box I believe.
update: Okay, I checked the box and the quick start guide says plug in until you see the green light indicator saying its fully charged before turning on for the first time.
My Tab
My Tab came shrink wrapped and in a white sleeve with no tear off protector either. I noticed location was default to first location on auto list. My Tab was new and I also didn't charge it all the way on first boot. After I did I also got the full first time boot menu asking for all my info.
Mine from Amazon did not have a screen protector. Before I used it, I charged it until the green light was on but it didnt ask me for setup information. I think after I restarted it the first time was when it finally did.
sporto220 said:
My local Sears store said they had 15 gtablets in stock. Picked one up. It was shrink wrapped. When I opened the box, there was no tear off covering the screen. When I fired it up, it did not bring me to the first time screens. The date time and location were already set up. The settings key did'nt work and when I went on line the weather wouldn't work. I took it back. They brought out a brand new shrink wrapped box which I opened in front of them. It did not have the tear off screen protector. At this point I got my money back. Be careful.
Click to expand...
Click to collapse
I packaged mine up today to bring back to Sears. I hope no trouble with the return.
It came with cwmod and TB files already on it, definitely USED. Also no screen protector AND the box was not even sealed.
I am not up to making all the mods and the screen, though I thought it would be fine from "the looks", causes me lots of eye strain when I use it for extended periods of time. Bummed out.
Bought mine right after turkey day and it was sealed. it had no screen protector and the green wipe cloth.
It did not ask for the initial setup when power up at first. After my battery charged complete it did want the initial setup.
I'd be willing to put money on the fact you just went through two new units that now have to be sold as used, someone better check the outlet store!
You know it occurs to me, my Sears still claims they don't have any at all anymore. The cardboard display was still up the other day, but the price is down, it was off the web site. The guy I spoke with over the phone said it wasn't even a product in their inventory anymore.
I was considering getting a second one as I'm sort growing attached to this one and don't really want to give it to my daughter as was the plan.
--mop
nascardudette said:
I packaged mine up today to bring back to Sears. I hope no trouble with the return.
It came with cwmod and TB files already on it, definitely USED. Also no screen protector AND the box was not even sealed.
I am not up to making all the mods and the screen, though I thought it would be fine from "the looks", causes me lots of eye strain when I use it for extended periods of time. Bummed out.
Click to expand...
Click to collapse
Nascardudette, your tablet was used for sure and sold as new. Make sure to tell them that and don't let them get away with charging you a 15% restocking fee.
New units don't come with CW Mod to the best of my knowledge.
I think (and therefore this is my opinion) that it is against the law to sell a previously used item as new. I think the Federal Trade Commission (FTC) regulates this.
Yours is the second post I have seen where a unit was sold as new by Sears that had been used. The other post was the guy who's tablet had a 16 gig SD card inside and I think (but don't remember for sure) his also had CW Mod loaded before he bought it. I think he did get a 10% discount though so Sears may be covered (CYA) on that one.
BTW, who's your driver?
GaryHypnosis said:
Nascardudette, your tablet was used for sure and sold as new. Make sure to tell them that and don't let them get away with charging you a 15% restocking fee.
New units don't come with CW Mod to the best of my knowledge.
I think (and therefore this is my opinion) that it is against the law to sell a previously used item as new. I think the Federal Trade Commission (FTC) regulates this.
Yours is the second post I have seen where a unit was sold as new by Sears that had been used. The other post was the guy who's tablet had a 16 gig SD card inside and I think (but don't remember for sure) his also had CW Mod loaded before he bought it. I think he did get a 10% discount though so Sears may be covered (CYA) on that one.
BTW, who's your driver?
Click to expand...
Click to collapse
Thanks for the support That is going to be my approach. I did read that post about the other Sears "new/not" unit. At first, I thought I would try for the outlet price, but I just don't think this is going to suit my needs.
#29 .. been a fan since rookie year ! Went to Texas Motor Speedway Nov, amazing fun!
nascardudette said:
Thanks for the support That is going to be my approach. I did read that post about the other Sears "new/not" unit. At first, I thought I would try for the outlet price, but I just don't think this is going to suit my needs.
#29 .. been a fan since rookie year ! Went to Texas Motor Speedway Nov, amazing fun!
Click to expand...
Click to collapse
My wife and I met Kyle Busch at Sprint Fan Fest in November in LV. We saw all twelve chase drivers at the event (J.J., K.H., Ky.B., Ku.B., M.K., T.S., J.G., J.B., C.B., D.H., C.E., and G.B.) also and had picture taken with J.J. Lot's of fun.
Good luck with your return, please post results.
Got mine from Office Depot. Box was shrink wrapped, unit was in white sleeve with no screen protector. Had to leave it plugged in a good 5 minutes before it would even turn on, but when it did it didn't ask for any information. I set it up on my wifi, did the OTA TNT update and immediately turned it off and installed CWM and VEGAn. The plug was in plastic on side and the US blades for the wall wart was in a zip lock bag. I have no doubt that it was a brand new unit.
litesout said:
Got mine from Office Depot. Box was shrink wrapped, unit was in white sleeve with no screen protector. Had to leave it plugged in a good 5 minutes before it would even turn on, but when it did it didn't ask for any information. I set it up on my wifi, did the OTA TNT update and immediately turned it off and installed CWM and VEGAn. The plug was in plastic on side and the US blades for the wall wart was in a zip lock bag. I have no doubt that it was a brand new unit.
Click to expand...
Click to collapse
Got mine from office depot also, out of box was same as you described. I believed it to be a brand new unit because the initial splash screen was the picture of the three birds, then it switched over to the G Tablet Logo.
Also, the very first time I tried to get into recovery (without installing CWM first) the screen would go into "open box icon with arrow pointing out and down and the android next to it) with no result. It would continue to boot normally. That right there told me it was a new unit.
After I flashed CWM (Without installing a custom ROM) that screen with the birds was gone and went straight to the G Tablet logo after powering on.
sporto220 said:
My local Sears store said they had 15 gtablets in stock. Picked one up. It was shrink wrapped. When I opened the box, there was no tear off covering the screen. When I fired it up, it did not bring me to the first time screens. The date time and location were already set up. The settings key did'nt work and when I went on line the weather wouldn't work. I took it back. They brought out a brand new shrink wrapped box which I opened in front of them. It did not have the tear off screen protector. At this point I got my money back. Be careful.
Click to expand...
Click to collapse
I got mine from Staples the monday before Thanksgiving, and it did not have the tear off screen protector either, nor did it go into any sort of setup and yest the date/time were correct as the very initial release firmware was set to Cambridge, MA (TnT hq)...
There was also a bug in the first fw in which it would not permanently change the location when you changed it and in mine the news app would eventual force close.
The next OTA update fixed the location being remembered, but then the weather app was FCing on me but news worked.
At this point I said f'it, installed clockwork mod and started trying out the various custom firmwares and eventually settled on roebeet's TnT lite as I was busy at the time and didn't want to mess with Cyanogen while TnT lite pretty much worked...
So yours was new, and you probably didn't update the fw as the newer fw are supposed to be more stable but I've never gone back to check.
[EDIT]
The box was shrinkwrapped at Staples too, but they could've easily done that at the store since it didn't have any annoying tapey kind of pieces over the openings... came with green cloth too so it was a second batch.
The only time that I'd heard of anyone getting a non-new tablet was with the Augen Gentouch78 when someone got one with clockwork mod and linckraker's custom fw already installed with market... apparently missed the ones about the gTab... but if I got one that was definitely not new(custom fw installed), I'd take it back and they'd have to take it as they knowingly sold it as new when it clearly was not which is highly illegal.
[/EDIT]
aaltieri said:
You know it occurs to me, my Sears still claims they don't have any at all anymore. The cardboard display was still up the other day, but the price is down, it was off the web site. The guy I spoke with over the phone said it wasn't even a product in their inventory anymore.
I was considering getting a second one as I'm sort growing attached to this one and don't really want to give it to my daughter as was the plan.
--mop
Click to expand...
Click to collapse
I refused to buy my from Sears, all they had out was a cardboard picture, pretty cheesy. I got both of mine from Office Depot and both had no screen protector, but came in white sleeves. All and all I am very pleased, so much so I just sold my netbook.
cutterjohn said:
I got mine from Staples the monday before Thanksgiving, and it did not have the tear off screen protector either, nor did it go into any sort of setup and yest the date/time were correct as the very initial release firmware was set to Cambridge, MA (TnT hq)...
There was also a bug in the first fw in which it would not permanently change the location when you changed it and in mine the news app would eventual force close.
The next OTA update fixed the location being remembered, but then the weather app was FCing on me but news worked.
At this point I said f'it, installed clockwork mod and started trying out the various custom firmwares and eventually settled on roebeet's TnT lite as I was busy at the time and didn't want to mess with Cyanogen while TnT lite pretty much worked...
So yours was new, and you probably didn't update the fw as the newer fw are supposed to be more stable but I've never gone back to check.
[EDIT]
The box was shrinkwrapped at Staples too, but they could've easily done that at the store since it didn't have any annoying tapey kind of pieces over the openings... came with green cloth too so it was a second batch.
The only time that I'd heard of anyone getting a non-new tablet was with the Augen Gentouch78 when someone got one with clockwork mod and linckraker's custom fw already installed with market... apparently missed the ones about the gTab... but if I got one that was definitely not new(custom fw installed), I'd take it back and they'd have to take it as they knowingly sold it as new when it clearly was not which is highly illegal.
[/EDIT]
Click to expand...
Click to collapse
For the weather app not remembering location with the older firmware, if you add in your real location, then remove all of others that are there by default, it'll stay on your location.
Jim
I piicked up a new one from Sears and it did not have tear off screen cover, but it was definitely new.
jimcpl said:
For the weather app not remembering location with the older firmware, if you add in your real location, then remove all of others that are there by default, it'll stay on your location.
Jim
Click to expand...
Click to collapse
hmmm... never thought of trying that but I was only on that release for a few hours as I got an OTA update that very evening IIRC... which fixed remember location, but broke the weather app for me...
Another thing to remember is that a few lucky people got a version of the gTab with 1GB of RAM, although internal storage was partitioned differently from the from the "normal" gTabs. No idea if anyone ever got around to working out a workable way to re-partition it and just use everything that we have, but it'd've been nice to have 1GB and possibly the miniPCIe card slot populated...
Returned unit to Sears - no restocking. When I told them about the previously installed files they were so surprised, genuinely. And they tagged it with a big yellow sticker. Credited my card without issue.
It might show up in outlet soon.
Thanks to everyone for the help.
Nascardudette
never had this problem...
Related
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.
So, I broke the glass on my Infuse a week ago. The LCD touchscreen beneath it is in perfect condition without any noticeable defects. I have dropped my phone from over 5' onto concrete multiple times in the past and nothing broke those times, but I went to get out of my car and it slipped out of my pocket and fell one foot onto asphalt and the screen shattered, at least the bottom half. It sucks, but it happens, right? That is why I pay $5 /month for insurance, it is an expensive phone that i don't want to replace out of pocket. Well, it turns out that the last time I had to file an insurance claim they hadn't updated their pricing policy. It use to be $50 for a claim, but now it is $200! Ridiculously expensive if I say so myself. I went onto ebay and found that they sell the LCD, glass, and tools for $190, but this is an outdated phone, well AT&T doesn't sell it anymore at least. Why would I want to spend close to $200 for a new screen when I only spent $80 to buy the phone 15 months ago???
Now onto my real question:
1) Should I buy the screen replacement and fix it myself? I'm generally really good with electronics... and I've replaced screens in flip phones before.
2) Should I open a new line on my existing account for $10 a month and get the galaxy s3 for $170 and just put my sim card in the phone?
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
I have cracked glass on my Infuse (LCD still works fine in my case, I assume it does for you as well).
Here are what I think are the three best options (no particular order)
1 - Send it to Samsung for repair. They'll do it for about $156, including shipping both ways (they send you a shipping envelope). But you'll lose your phone for 1 to 2 weeks.Contact phone number: 1-888-987-4357
2 - Get a used phone on ebay, craigslist, etc.
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
I don't think replacing the whole LCD unit is an attractive option. It costs $150 and you can get a new phone or have Samsung fix it for that much. It is a somewhat delicate procedure from what I have heard so after spending tht $150 there's a small chance you may not have fixed anything.
There is also Infuse Glass for sale for $10 or so but it is apparently unusable... can't replace glass without replacing the entire LCD unit (they're glued together)
you might want to double check ATT website. i got my refurbished infuse for 1 penny. flawless, looked and worked like brand new. so good, i got one for my sister too.
I have an infuse that I'm willing to sell for 150. Everything works besides the USB port being wonky at times...sometimes it works, others it doesn't. So for 150 you could repair your phone and gain another battery/everything else for the same price as sending it to Samsung.
I advise against adding a line...yeah its 170 up front but add another 240 for 10 bucks a month extra over two years. So that's paying essentially 410 for that s3...same with buying it for a penny online...paying 240 for another infuse over two years.
Sent from my Galaxy Nexus using Tapatalk 2
electricpete1 said:
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
Click to expand...
Click to collapse
Attached are pictures immediately after I dropped my phone. I took them using front-facing camera mode.
Here are photos of the same phone (not repaired) today, about 5 months after I dropped it.
I was not able to recreate the exact same view (not sure how I originally managed to use front-facing camera and mirror to get photo of screen without seeing picture within picture type thing).
But I hope you can see it is a lot better. Tough to capture in pictures but there is no doubt in my mind the cracks somehow got better.
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
I have a screen protector on the phone right now and that is the only reason I'm able to use it. I'll post some pictures in a few showing how it looks.
captemo: How were you able to get an Infuse for $0.01? Was it an upgrade/new line/new customer deal?
electricpete1: they showed up when I posted my reply. Interesting...Makes me wonder what type of nearly self healing glass they implemented on your phone! lol Well, that is interesting, I can still see the impact site on the 5 months after photos, but the cracks seem to be nearly invisible now. [[]]edit[[]]For some reason your images are not showing up.[[]]edit[[]] I'll take a look on another browser and see what it looks like. But I am using a screen protector already.
welchertc: I was actually ready for an upgrade in a month but the account holder was a few hours late on his scheduled payment for an over due account and it bumped my upgrade deadline to July next year. So I would technically keep the new line for 7 months, then deactivate my current line and transfer the number over. (I believe that it possible...correct me if I am wrong though) I'll think about buying your infuse. Could you either show a picture of the screen or describe its condition? Mine was flawless, until it dropped that is.
So, my options are either buy a used one for $50 less, claim insurance, send to samsung (Should I keep the custom rom on the phone or will this send up red flags? I'm running Jellybean), or live with it until I can upgrade?
welchertc said:
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes, I have the same screen protector on there now that was on there when it cracked (didn't change it).
Maybe the screen protector somehow played a role in the appearance of cracks going away (even though it's the same screen protector).
Maybe the adhesive is soaking into the cracks. Maybe the protector started to pull away from the crack so hides it a little.
Beats me.
Rhamza161 said:
But I am using a screen protector already
Click to expand...
Click to collapse
Same as I was. For whatever reason, the screen that looked horrible 5 months ago after I dropped it looks great now... and I didn't do anything (including didn't change screen protector). I was on the verge of spending $156 to have Samsung fix it, and the only reason I didn't was that I didn't want to give up my phone for the period of 1-2 weeks required for that shipping/repair. Now, based on all the factors I mentioned (using black background, getting used to it, and cracked appearance going away somewhat) I'm glad I didn't spend that money.
here are the pictures:
To me, it looks similar to how mine looked. Heavy damage in one corner with cracks spreading accross the screen.
You could try waiting a month or two (three tops). If you see no change, then go ahead and find your replacement. But you might be pleasantly surprised with substantial improvement in appearance (like I was). In the meantime, set your apps and wallpaper to black for very dark backround.
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Rhamza161 said:
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Click to expand...
Click to collapse
OK. I think it was about two months before I noticed the change. I wasn't expecting a change and therefore wasn't looking for a change, so may not have been really observant. You on the other hand have very good quality pictures of screen and will be watching closely.
** Please do come back here and let us know how it turns out.
(I have zero doubt about what I saw, but I also understand it's difficult for anyone else to believe... would feel better if someone else reports similar observations)
I'm always on the forum, but rarely post because the only threads I usually watch are the ones dealing with development. I'll be sure to let you know about the glass though,
Rhamza161 said:
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
Click to expand...
Click to collapse
I'd like to know what phone replaced the infuse too, especially since its officially considered an obsolete phone now.
As a matter of fact Rhamza, that's the case you should build to AT&T-that the phone is obsolete. I've heard plenty of cases, including myself, of complaints to service providers and getting whatever it is you want, so long as your nice and get a compliant tech in the line.
Tell them (if u want) that "my cat knocked my phone off the table, breaking my screen. I see that this phone is totally obsolete and unavailable to purchase at any authorized att retailers... I feel I deserve a replacement because"...etc..
I've heard of people getting galaxy phones for the infuse, so it always worth shot. The worst that could happen is they say no.
In this economy never pay a dollar more for something if you don't have to. Millionaires don't.
Sent from my SGH-I997 using xda app-developers app
Hm, interesting. I'll give it a try. I mean it is worth a shot.
Sent from my SGH-I997 using xda app-developers app on jellybean rom.
I finally just went ahead and called samsung and they said the replacement screens including the LCD would cost exactly $155.88 including shipping. I don't think I'll go that route. I get paid Thursday for over 50 hours so AT&T will be contacted about a broken screen.
electricpete1: I have noticed that some parts of the screen do actually look better, however the 4 buttons on the bottom of the screen are starting to not work because of lost glass even after placing a screen protector over the loose pieces. I think they just came off of the LCD portion.
Sliding the unlock to the right on JB (CM10 unofficial) is starting to require a little more pressure than normal.
honestly i'd send it to samsung unless you have insurance, i had bad luck with replacement parts from china despite them having official "samsung" branding and looking legit. the insurance might get you a phone you don't wan't. since i think (not sure) they deal in refurbed phones for insurance but it might however get you an i-777 sgs2 (a nice upgrade if you like the smaller size) since it looks like hey still have new and refurbed i777s in stock online depited it being long out of production like the infuse. but if they a replacement phone you don't want then samsung is the best way to go unless you find a repair service that has a good warranty policy. i've replaced the screen on one of my infuses myself for a single crack across the screen that was barely visable, the replacement screen burned out in under 2 months and it cost me more than what samsung quoted you to fix yours,at the time i didn't want to be without my phone while waiting for a repair and it cost me.
Well I went ahead and went through the insurance company. Supposedly I coudl have had a choice in the phone I was given, but when I clicked on the "Choose more" button it sent me to the same phone, the Galaxy S2 Skyrocket and it said "If you click on 'more options again, you'll be directed to an associate who will attempt to help solve your problem and will not be allowed to continue online at any point" So I stayed with the Skyrocket for now...I'm honestly not sure how I'll like it. Some websites say that the screen is 0.2" smaller than the infuse, other say it is the same. I love my Infuse, but I would rather get a new phone, not one that is a year old already (the skyrocket came out last year in October after all). The phone should be here tomorrow sometime, so I'll report back and let you guys know if it is refurbished or new. In a way I hope that there is something wrong or something I dislike so I can justify attempting to get a nicer, newer phone.
But at least it is coming with ICS and the screen is not broken and there is a modding community here that is amazing! So even if it isn't the best phone I've ever used, it'll still be better than nothing and I can have JB on it within the hour of it arriving. lol
well there was something wrong with it out of the box. (Of course right?) I called Asurion and she said "we'll send you a shipping label and you can send it back to us and when we receive it we'll send you another one right back."
"Wait, I don't have another phone to use while this one is being processed and shipped. What will I do without a phone? I need it for work!"
"Well, go to AT&T and see if they will loan you a phone for about two weeks while we send you another one, but I've never heard of them doing it before."
"Why can't you send me a new phone and when I receive it, I'll send the defective one back?"
"It doesn't work like that."
"If AT&T doesn't hand out a phone for a loan and I miss work because of it, will your company compensate me my $10/hr wage and contact my bosses and explain to them that it is your fault that I missed work?"
"Um, no we can't do that either."
"[[]]sigh[[]] just send me the shipping label and be done with it. This is ridiculous."
"okay. Have a good night." and she hung up the phone.
wth? Rude and not helpful at all. The new phone that I was sent had a defective mic, both on normal calls and speaker phone calls. The AT&T customer service person was really polite and helped me though their trouble shooting guide for the phone and ended up having me go down to AT&T to get a new SIM card. That didn't work, but they activated the new SIM and added the phone to my plan. So the next AT&T rep sent me a phone number to Asurion to get it replaced, because I have 30 days to report a defective device. Well the previous conversation ensued and I find that I am really not satisfied with their representatives. I should have been recording it! jeez.
Here are some photos I took of my Infuse before I put it into the shipping box three days ago.
Just curious if anyone else has noticed this... My device is almost exactly 1 week old. (I've been using it quite a bit for work)
Yesterday, I was playing a movie (using the DisplayPort) to my TV. The unit ran, plugged in, running Netflix for a total of 2 hours... Movie played fine, finished up, disconnected, etc...
Later on that day, I was using the Surface and noticed a yellow burn mark. It's a line along the right edge of the display on the surface. It's most prominent in two places, a blotch 2 inches down from the top, and worse towards the bottom about an inch up (all along the right side)...
Noticed that if I shut the device down, and let it sit on a granite counter-top at room temp (brings the temp of the device down to room temp), after turning it back on around 20 minutes later it's gone on a fresh boot. After starting it again, the yellow burn slowly comes back, coming back even faster if I'm doing CPU intensive stuff on it, or if it's being charged.
Anyways... Even though I purchased the device at the retail location and have a 15 day return window, I didn't want to bother as right now there's the shortage of 128 units, I don't want to have to wait for stores to stock up again, so I called Microsoft and found out that right now under warranty they are replacing faulty devices with brand new ones... So I started a warranty case, hopefully will receive my new unit in a few days.
I did some googling, and I read about people with iPads, and iPhones having a yellow tint due to the glue not curing on brand new devices. Users reported it would go away in time. I'm assuming this isn't the case for me as it's not there on start, but comes after the device warms up...
Also, after reading iFixIt's post about the internals, I noticed the batteries edge inside the device is right about where the yellow marks are. I'm thinking the battery inside the unit may be swelling, and putting internal pressure on the LCD panel... The Yellow get's worse when charging, but at the same time, maybe there's just pressure inside the device from the manufacturing process, you never know.
I just hope hope hope that the device MS sends out is brand new as they said it would be.
Here's a pic, it's very hard to see as its extremely difficult to snap a picture due to auto-focus, lighting, etc... The yellow is usually only visible on white, and certain greys in the gray scale, you can't see it at all on black.
http://twitpic.com/c4o9q8
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
plznote said:
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
At first I thought it was the glue, but just the disappearing act it does, I'm thinking it's a LCD pressure mark instead... If I turn on power savings mode, and don't do anything it fades, barely hard to see... When it gets hot it comes back. I'm almost positive it's the battery putting pressure on the LCD...
As for the device, I'm absolutely loving it. I was lucky enough to get a 128 on the Monday after launch. I've been bringing it with me everywhere. I haven't really used the pen, but I use my Touch keyboard all the time.
This thing is SLICK! And actually to be honest, I waited for the Pro since I thought I wouldn't be able to use the RT. After getting this, and LOVING the metro interface, along with the Metro apps, the only time I go to the desktop is for Office on a normal day. Even then, I actually use the Mail metro app for exchange most of the time, unless I need to do something advanced in Outlook.
I realized everything I use it for, I could have gotten away with an RT instead. I have absolutely NO complaints And to be honest I'm going to pick up an RT as well...
I'll use the RT for day to day, notes, meetings, e-mail, music, metro apps, etc... The battery life will be awesome.
I'll use the Pro for special stuff, like very technical meetings, implementations (I'm an IT guy), real technical work (where I need apps like vSphere client, putty, etc...)
I'm dead serious, this device is slick! Totally worth the money!
I'm actually starting to wonder if this is condensation... No idea why it would glow yellow though... No bubbles or anything...
Noticed that the top of the surface that faces you clicks when tapping on the black border, wonder if it's missing a seal...
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Zhariak said:
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Click to expand...
Click to collapse
I have the same issue and will also be asking for replacement.
You seemed to have liked the service provided by Microsoft, since you got your replacement in 2 days, I'm assuming that they cross-shipped? Or did you have to send it in first? Or did you got a MS Store (none for me in Montreal...)
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Wow that sucks big time. I dont have that issue on my Nexus 5 16gb. Hope you get a replacement soon.
Just called Google. The support was very good, no silly questions like "have you tried switching it off and on again?". A replacement device will be with me within some days *fingerscrossed*
temka said:
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Click to expand...
Click to collapse
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
xenophyte said:
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
Click to expand...
Click to collapse
Shhiiieeeeeeete....
Yes, that is exactly what I have, but on mine only lower 3cm of the screen are affected. The 'banding' sometimes goes away if I play with the phone for a while. Sometimes it comes back. Sometimes it flickers.
Replacement device is already on its way, I suppose?
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Jubakuba said:
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Click to expand...
Click to collapse
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
temka said:
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
Click to expand...
Click to collapse
Cool, I was just curious as mine is "out for delivery" today.
Fingers crossed :laugh:
Looks to be a GPU related issue.I used to repair phones for a living and see a LOT of this with the HTC one and the one x. Great that Google are replacing no questions. Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Davies_90 said:
Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I'm seeing a lot of the defects are non-US units
Enddo said:
I'm seeing a lot of the defects are non-US units
Click to expand...
Click to collapse
That's not true at all.
thats too bad ur so lucky btwP i waiting to arrive i can't wait also i dont know if i would upgrade from my n4 to n5 what do you think?
Ok. After RMAing the first device due to a faulty screen (GPU banding) I have finally received a replacement one.
- no dead pixels (at least after a quick test using PixelTest)
- almost no rattle (I mean I can move the buttons with my finger and they'll probably become looser, but no rattle now, shaking my phone as much as I want ))
- screen is good - no GPU banding, otherwise I wouldn't have been writing this.
- no lightbleed noticed (again, using PixelTest on 'very dark' backgrounds)
- vibration sounds quiet. As it should.
- vibration strength is probably a liiiiiiiittle bit weaker than on my 1st N5 when pressing softkeys, unlocking, etc. For calls - it buzzes very well.
All in all, I think, I have finally got a very good device *fingers-and-toes-crossed-ten-times*.
..
I am starting to have a love/hate relationship with this phone. I love it. It hates me. (I'm including the whole story in case others have came across any of these other issues that I have, because at this point in time I feel like I could take this thing apart and put it back together in my sleep).
I bought one for a good price on ebay, get it and all is well for about 2 weeks. The case starts to appear to start splitting. I take the back off and the battery is swelling. I could have sent the phone back, but I found a battery for $12 and so I replaced it. Everything's working great.
About 2 weeks after that, I was walking up the stairs at work and tripped, the phone caught the corner of my wrist and the bottom left part of the screen shattered. I find a new screen/assembly and think, for $50 I got this...
After watching pretty much every video on YouTube, I'm feeling confident and get started. The screen came with the basic took kit and each of the two "guitar pic" type tools were destroyed in the process. (I even tried an actual guitar pic, ineffective and flimsy). Good basic concept with those, but they are pretty much a one time use thing. Glad there were two.
I tested the new screen before I took the whole thing apart, every test passed with flying colors. Take everything apart, attach the new screen, get to the end (the one part of the video I apparently failed to really pay attention to) the proper way to pop the screen back in. Get to the last part of that and crack. The screen, with very little pressure, cracks as the top left. Not bad, it was still usable. But I was so disappointing.
I was pretty bummed out and hobbled along. I should have went with the same source, but I ended up getting another screen from another source and when it finally arrived, I didn't think about it, and went ahead and took the phone apart, put everything on the new frame, getting ready to pop it on the back cover, decide to test it then. No response what so ever from the touch screen. It would power on, but nothing would make it swipe to the lock screen. (I also noticed in the top corner "No Service" (an issue that I have since seen people get but no real reliable fix). I put the old screen on. Works like a champ, take everything apart a couple more times thinking maybe I didn't get something right. Nothing. I contact the vendor and he is awesome and he sends me a free replacement.
This time I test the screen. Right off the bat I get Touch Disable Mode. Crap. Look up that and find the Settings Database editor solution. (I tried the volume up + power but as soon as the screen locked it enabled again). Screen passes all other test, but now there is that lingering "No Service" issue. I never really figured out what fixed that. But this is what I did. 1. took all of the red film off of the new screen, Now the phone shows my carrier, but still no service. So I did a factory reset. and Voila, good to go.
Which brings me to now. I have the new screen ready to go in and I notice 1 part that is throwing me off.
I really don't want to take this apart again...
I don't have a pic of the original screen as my phone is currently in pieces... But this is what I came up with if anyone has any ideas on how I should approach this, and what is the significance of this part? I can't find anything on it. From here on out said part shall be called "flappy thing":
The top two screens in the pic are two screens I now have in possession.
https://forum.xda-developers.com/picture.php?albumid=15076&pictureid=57893
Finally was able to link the image.