Surface Pro - Yellow burn mark on screen - Microsoft Surface

Just curious if anyone else has noticed this... My device is almost exactly 1 week old. (I've been using it quite a bit for work)
Yesterday, I was playing a movie (using the DisplayPort) to my TV. The unit ran, plugged in, running Netflix for a total of 2 hours... Movie played fine, finished up, disconnected, etc...
Later on that day, I was using the Surface and noticed a yellow burn mark. It's a line along the right edge of the display on the surface. It's most prominent in two places, a blotch 2 inches down from the top, and worse towards the bottom about an inch up (all along the right side)...
Noticed that if I shut the device down, and let it sit on a granite counter-top at room temp (brings the temp of the device down to room temp), after turning it back on around 20 minutes later it's gone on a fresh boot. After starting it again, the yellow burn slowly comes back, coming back even faster if I'm doing CPU intensive stuff on it, or if it's being charged.
Anyways... Even though I purchased the device at the retail location and have a 15 day return window, I didn't want to bother as right now there's the shortage of 128 units, I don't want to have to wait for stores to stock up again, so I called Microsoft and found out that right now under warranty they are replacing faulty devices with brand new ones... So I started a warranty case, hopefully will receive my new unit in a few days.
I did some googling, and I read about people with iPads, and iPhones having a yellow tint due to the glue not curing on brand new devices. Users reported it would go away in time. I'm assuming this isn't the case for me as it's not there on start, but comes after the device warms up...
Also, after reading iFixIt's post about the internals, I noticed the batteries edge inside the device is right about where the yellow marks are. I'm thinking the battery inside the unit may be swelling, and putting internal pressure on the LCD panel... The Yellow get's worse when charging, but at the same time, maybe there's just pressure inside the device from the manufacturing process, you never know.
I just hope hope hope that the device MS sends out is brand new as they said it would be.
Here's a pic, it's very hard to see as its extremely difficult to snap a picture due to auto-focus, lighting, etc... The yellow is usually only visible on white, and certain greys in the gray scale, you can't see it at all on black.
http://twitpic.com/c4o9q8

I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app

plznote said:
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
At first I thought it was the glue, but just the disappearing act it does, I'm thinking it's a LCD pressure mark instead... If I turn on power savings mode, and don't do anything it fades, barely hard to see... When it gets hot it comes back. I'm almost positive it's the battery putting pressure on the LCD...
As for the device, I'm absolutely loving it. I was lucky enough to get a 128 on the Monday after launch. I've been bringing it with me everywhere. I haven't really used the pen, but I use my Touch keyboard all the time.
This thing is SLICK! And actually to be honest, I waited for the Pro since I thought I wouldn't be able to use the RT. After getting this, and LOVING the metro interface, along with the Metro apps, the only time I go to the desktop is for Office on a normal day. Even then, I actually use the Mail metro app for exchange most of the time, unless I need to do something advanced in Outlook.
I realized everything I use it for, I could have gotten away with an RT instead. I have absolutely NO complaints And to be honest I'm going to pick up an RT as well...
I'll use the RT for day to day, notes, meetings, e-mail, music, metro apps, etc... The battery life will be awesome.
I'll use the Pro for special stuff, like very technical meetings, implementations (I'm an IT guy), real technical work (where I need apps like vSphere client, putty, etc...)
I'm dead serious, this device is slick! Totally worth the money!

I'm actually starting to wonder if this is condensation... No idea why it would glow yellow though... No bubbles or anything...
Noticed that the top of the surface that faces you clicks when tapping on the black border, wonder if it's missing a seal...

w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!

Zhariak said:
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Click to expand...
Click to collapse
I have the same issue and will also be asking for replacement.
You seemed to have liked the service provided by Microsoft, since you got your replacement in 2 days, I'm assuming that they cross-shipped? Or did you have to send it in first? Or did you got a MS Store (none for me in Montreal...)

Related

[Q] Can anyone say they have NO lightbleed?

Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
Glad there is somebody know knows how to test a LCD light bleed properly.
I have the exact same issue. Maybe its part of the design.
J
Check my post in the other light bleed thread. I'd be happy to explain more if you'd like: http://forum.xda-developers.com/showpost.php?p=13478882&postcount=111
I did everything you said, and see no light bleed in mine. I just got mine today.
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
No light bleed here.
Sent from my Transformer TF101 using XDA Premium App
Zero light bleed for me as well.
at a very extreme angle i can see a little near the camera. doesn't bother me, i would have never noticed
markteacher said:
Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
Click to expand...
Click to collapse
I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
I first noticed it when I booted the tablet with the lights out in the room. I don't have any issues in normal use and it doesn't bother me enough that I'd want to send it back.
I just got my 32GB. I didn't notice it during the daytime, but at night I do see a little towards the top. But not to the point where it bothers me.
Got a couple of small spots along the bottom that i could live with only noticeable if you have light off and brightness at full, one of the corners has quite bad bleed, can see it on darkish screens without even turning lights off or even down.
Considering whether to return it.
strikethreeout said:
I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
Click to expand...
Click to collapse
'All that' is not really all that to be honest. I downloaded a black jpeg and looked at it whilst sat here watching the telly, took about 30 seconds in all to show up a significant level of light leaking in from the bottom corner.
If you have to tilt your unit to find any light then its not going to be a problem for you. On mine it casts a glow on the bottom corner when I am sat with it on my lap in a normal living room with the table lamp on.
For me there is nothing wrong with wanting a perfect device, I am pretty sure that's what I paid for. Had it not been perfect then Comet would have it marked as 'seconds, and would have charged me quite a bit less.
As it is, it arrived direct from the factory with this defect, and as I have said before, on a £100 cheapie off eBay I would probably put up with it, but not at 400 quid.
Add to this, unless Asus receives units back to their factory with these issues pointed out they will be unaware of the problem and have no incentive to tighten up their manufacturing process.
I don't know what is going on over in the US, but I do know they are far less accepting of poor service/goods than we are in the UK, and if these problems exist in units being shipped over there they will be flying back to Asus at a great rate of knots, and this is with the Us Transformer costing CONSIDERABLY less than it does over here.
If you have a good one, I am happy for you, and slightly envious of you. I wish I did.
On the blue boot screen or setting screen there is massive light bleeding on right and left side (about 2 inches wide). However, when there is an image on the screen it looks fine. Unfortunately I don't have a wireless connection at home so I haven't tried putting any movies or 'black' jpegs on the device for further testing; but will do so tomorrow. My hope is that when playing movies it looks fine and if so I won't worry about it. Screen has good fidelity; speakers seem decent and unit feels lighter than the acer/xoom. Also build doesn't seem that bad.
-
So far only immediate reactions are: Why didn't amazon put something in the shipping box like bubble wrap and what the @!#)(* no charging light? Even my $10 cell phone has a charging light.
I asked Asus phone support. They said there should be NO light bleed. I said a couple of times that mine is very slight, from the lower left corner, and he repeated that there shouldn't be any at all and that I should get a replacement.
I'm requesting a replacement anyway as my compass is broken, hopefully I can get one into my local Comet store so I can see for myself first.
A picture, as they say, paints a thousand words.
(and just to rub salt in the wound, discovered the gap along the side of the screen mentioned in another thread! 'Hello, is that Comet? I have something I need to discuss.....')
http://www.youtube.com/watch?v=80pSCclf9Eg
Light bleed here as well
Just wanted to chime in and say I have it too. At first I didn't notice it because I had just got it.. but after a while I found my eye being drawn down to the edges where there was light bleeding through. Its an unwelcome distraction and this unite will no doubt be exchanged for another one.
doronster195 said:
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
Click to expand...
Click to collapse
Auto adjusting works when you turn the screen off then back on.
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
unknown_owner said:
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
Click to expand...
Click to collapse
No, this is more like buying a new car and your car doors or windows not shutting fully.

[Q] Semi-Broken Digitizer, but wondering if software can mitigate?

Cliq (original) running most recent stock update.
To start, it is not cracked, shattered, or fully unresponsive. Only the right 25% of the screen does not respond. (Making some letters useless, and unable to press "Clear" on status bar among the obvious feature losses.)
While I have not taken it apart to verify that the ribbon is fully seated, (possible cause, along with it is just broken) I figure if I am going to take 3 hours to disassemble, I might as well have a spare digitizer to put into it...
My question is this:
Is there a way to calibrate the screen's display (by app, or ROM) to shrink the screen to where I can actually get to all the keys? [Calibrate the screen edge, as with the old style monitors.]
[I will root/flash ROMs/kernels if there is a viable method. Good with computers, new to Android, but I'm game to risk my $30 to get a working backup!]
I figure take out 25% of the top and right side and then even when the phone shifts I can still touch everything... Would turn the phone into a viable replacement.
The replacement is $25, after 3 hours of dealing with T3+T5 screws... on a phone worth $50-75.
Thanks in advance, new poster for the most part, but I frequently use you all as my Android Rolodex.
---
JustUnicycle
[PS. should I feel like worst case this is a few command lines that skip a pixel every a few lines on both output and input. This may be more complicated than I think it is, as there are always bugs when you think of it like that, but feel like this is close to method the fix must use, but perhaps less precise.]
http://www.youtube.com/watch?v=52ai9q2d4A4
Granted this is sped up and all, but the process will not take 3 hours. I did this ony my hero cdma (essentially the same process) and it only took me ten minutes (i was being very slow and cautious). I'd say just go for it because it is worth it. My screen was not cracked, i only took it apart because i am painting it....not done yet but definitely getting there. I also noticed that after taking apart the phone and putting everything back the phone was actually more responsive. I guess over time of use, things start to move ever so slightly and this tends to make parts of the screen unresponsive. I'd try taking apart the phone then putting it back together and see if that helps (sorta like recalibrating it) and if not well then buy your screen and put it in. Hope this helps
v=XtuBdloT3ek
But yes... OK will I will look for my microscopic set and see if I can't knock it out before bed. (My deconstruction experience is usually limited to replacing springs in Nerf guns!)
[Edit:]
Meh, my dad's set has disappeared (but smallest was T4 anyways). Tried the melted BIC pen that worked for the tri-tip, but T3 has too much detail. I ordered the tips I need from China. I'll update with my results in a few weeks.

Weak display glue & creaking camera?

Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I think so. Mine has none of those issues and is very solid.
Yes you should go back. You are paying good money for that phone and the service! Also, there is an old saying that I think that AT&T is forgetting or has forgotten. "The customer is always right."
I am shocked a little that she would just pooh pooh it off like it was all cool and that you would believe that they are all that way? Such a shame that these new shiny expensive phones are having these cosmetic flaws. There was an issue of a discolouration on one of the newer Sony phones.. *shakes head* Hate to say it but this phone was ruined for me when I found out it was gonna be only 16gig..
Good luck there, friend
It's hit or miss just like anything else. I hate doing unnecessary exchanges for small petty stuff.
Sent from my HTC One X using xda premium
Take it in and demand a new phone. What you are describing are definitely defects with your particular phone, mine is flawless. You paid good money for that thing and are stuck with it for two years, you should not have to settle for anything less than a perfect device.
Sent from my HTC One X using XDA
Wow, that kind of pisses me off for some reason. Don't let retarded ATT personnel tell you what is expected build quality. Most of those floor clerks don't know their ass from their elbow when it comes to technology. Like the other dudes said, take it back and ask for an exchange, make them bring out two or three other units and pick the most solid one of the bunch. You're paying multi-hundred dollars for it and signing a two year contract, don't let those same retards that told me the one x has "a amoled screen" and that I should get it because "it works even with a lumia 900 sim card" lecture you about build quality.
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Most of our htc one x have this light leak from the buttons, look for the thread, its normal.
The camera area is plastic.
and can you post a picture/video of the screen issue? just so we can get a idea of how much you are pushing it in lol
Yea that's a defect, you should able to exchange that...
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had similar issues with the creaking and the top right of the screen being "mushy". I had bought mine outright at BestBuy and I took it back and told them it was a defect confirmed online, which for the most part is. When I got the next one not a single creak and screen is solid.
Just take it back and tell them you did your research on the issue and found that it is indeed a defect, because it is.
Common with HTC out seems. My inspire was exactly the same.
Sent from my SGH-I777 using xda premium
Here's some pictures: http://imgur.com/a/od8u0
I just noticed that, if I press on the screen (not even that hard) in the bottom half, it does what you see in the third picture, almost as if the display is too close to the glass.
Sent from my Transformer Prime TF201 using Tapatalk 2
ThisWasATriumph said:
I think so. Mine has none of those issues and is very solid.
Click to expand...
Click to collapse
Agreed...Even mine doesnt have these issues...you should get it exchanged...
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
eallan said:
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
Click to expand...
Click to collapse
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T told me if I wanted to exchange it I would have to go down town to one of their offices. Apparently they wouldn't let me exchange it at that store. Which is kinda bull, since it's an official AT&T store.
Sent from my HTC One X
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking at an issue that doesn't exist.
I'm not saying that all phones are flawless or that this phone is flawless. But my hardware resembles what you have described, but I consider them as non issues because they're not really issues at all.
However, when it comes to software of this phone. There is a LOT of be desired, and I've only had the device a few hours.
HORRRRRRIBLE!!!! keyboard, just atrocious.
Weak wi-fi signal, I'm 20 ft from the router with no walls, WTF.
Random network disconnects
flawed multi-tasking
These are the issues you should be MORE worried about.
n19htmare said:
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking.
Click to expand...
Click to collapse
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
n19htmare said:
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
Click to expand...
Click to collapse
No, you're fine, I felt like I was just being anal about it as well.
30 here in Arizona as well. So, if they won't exchange it, at least I can return it and buy another one right there.
Sent from my HTC One X using Tapatalk 2

[Q] Circle of dead pixels suddenly appeared

Hi Guys
I've seen a couple of posts about this on forums but, I've had a similar thing to a few users now, where I have 2 circles of "Dead" pixels appear on the phone.
Seemed to appear suddenly today at work. I've not dropped the phone (today) but, I have had it in my pocket when getting out the car and, it might have been caught between my leg and steering wheel of the car.
I know there's been some suggestions of placing the phone in a carrier bag and, then in the fridge for a couple of hours (well, couple of hours to a weekend). I'm a bit nervous of this but willing to give it a try.
Just wondering though, does anyone have any explanation for why this happens? I can't see it being physical damage to the screen, as otherwise there would be whole columns of dead pixels or spider patterns with a crack. In the middle of the circles, it seems to be sub-pixels that are out (Blue / Red - Green seems to be OK). Also, has anyone else had the same experience and tried putting the phone into the fridge and, does this work? Annoying though it is, I'd rather live with it than knacker the phone totally lol.
I've attached some pictures to demonstrate what I mean... Note, on the blue one, it looks as though there's a pentagram dotted in the lower circle... Satanic Possession? lol
Kind Regards
Daryl
Well,Nothing of those homemade methods will help
maybe the screen got pressed too hard..got hitted by something..
take it to a lab
Probably just enough pressure and maybe battery and body heat, did the same with my Acer and a till reciept scrunched up so now have a multi-coloured circle in centre of screen... doubt there's a fix except replacing it
Rooted Xakep E320/C6 EUU Hacked Update
Thanks for the feedback on this. I think you're both right. The screen is slowly getting worse. The sub-pixels in the middle of the circles have repaired themselves but, the horizontal lines of dead pixels are slowly expanding horizontally across the screen.
I think I'm going to have to face the fact that its broke and see about getting a new screen fitted. I'd normally do it myself but, I've seen how well the digitizer and LCD are glued together, and to the case lol (HTC Sensation).
Am thinking it has to be a pressure 'injury' when getting out the car and, maybe it got trapped between my leg and the steering wheel.
The good news though, at least I have an excuse to nick my tablet back off my son lol
Well... bugger me rigid lol. As I was typing my last message, I thought "sod it, I may as well try putting the phone in the fridge to see if it does any good" After all, I had nothing to lose (as long as I was careful of condensation on the warm up) and... it does actually seem to be having a positive effect!!
Attached 2 more pics... One was taken at work at 3pm, one was taken after 80 minutes in the fridge at 11:30pm (note, the screen had gotten a little worse between 3pm and 10pm).
I've put it back in the fridge for another couple of hours and, will post an update on progress.
Ever the optimist once more
lol at the pentagram. Yeah it's probably because of pressure or some other physical damage. Do you have warranty?
Nope, the phone is 18 months old, I rang 3UK and, apparently the warranty is only 12 months so, bummed out there.
Have got the phone back in the fridge after noticing how much of an improvement the first blast of cold air made to it lol. Fingers crossed. I can't believe such a simple thing might actually make it better again
Bummer. Have a hard time seeing the fridge as a permanent solution, yeah you could always try ifixit if you think it's worth a shot.
This is true, I cant see it being permanent either. I did take a look at replacing the screen on YouTube and, it seemed like a straightforward enough task but, not sure about the whole glue thing between motherboard and screen, and screen / digitizer. I know it'll need heating to melt the glue a little but, the video I saw indicated that his heat gun was at 420 degrees Celcius... the psycho!!
Am hoping I can get another 6 months out of the phone, so that I can get an upgrade to a One X / Galaxy S3. I've really loved the phone and, will be sad when it eventually goes.
Just to give anyone interested a bit of a status update... Just about to go to bed and, need the phone for my alarm in the morning so, pulled it out of the fridge again lol.
As you can see from the attached though, it does seem to be still improving.
Going to run the dead pixel fix app overnight (not that I believe this will do anything spectacular) and, may do another round in the fridge tomorrow night. Of course, I will keep you posted.
For now though, the latest comparison - between 11:30PM (the improvement I posted earlier) and 1:30AM. Once again, you can see that the dead pixels do seem to be returning to life.
Well from the pics I'm gonna try it myself not looked up how the screens are made up but the cold could be doing several things as shrinking membranes (those touching may separate) and crystallizing the LCD (expanding the Liquid Crystal) to fill the gaps made at the pressure point, that's my guess so throwing it in the freezer tonight
Thanks for continued updates
Rooted Xakep E320/C6 EUU Hacked Update
I probably wouldn't recommend throwing it into the freezer. Just a gut feeling but, as the temperature in there is well below freezing, I think it would do more damage than good. At least in the fridge, it's only around 4 degrees C so, technically still within the operating temperature range of the device.
Also, when you do take it out, make sure you don't just throw the battery straight back in. As soon as it comes out, it gets quite a hefty amount of condensation on it. The last thing I would want is for something to short on the device when it gets its power back and fry your logic board :s
Not much improvement on last night in running the LCD fixing application (as I thought) so, thrown it back into the works fridge - much to the amusement of works colleagues lol. I'll take it back out around lunch time, see how it is, and post the comparison between 1:30AM last night and lunchtime today...
Fingers X'd
Latest on phone: My director at work advised I should check on operating temperatures of the phone to see how cold I could take it safely. Turns out that they are electronically safe at temperatures of up to -40 degrees C (although there's no way I would actually test this and wouldn't recommend testing it to anyone).
Following from this, I put it in the freezer at work for an hour (after being in the fridge at work for 2).
Not posted the before picture but, here's three pictures of how it looks at the moment. One on a pure white screen then, to demonstrate that it's not just the pixels being stuck white instead of not working, I have also done a shot of my home page, and a shot from a game.
I have a doubter at work who stated quite daringly that he would eat his underpants if the cooling of the phone worked... Now... All I need to do is prove why it's worked, then find some recipe's for Underpant Madras... any suggestions as to both would be appreciated lmao
Googling now and second post gives this http://forum.xda-developers.com/archive/index.php/t-687247.html I'll see what else pops up and add to this posting here
Wiki lol -> http://en.wikipedia.org/wiki/Touchscreen <- I guess from this and type of screens now being used it's an adhesive layer between the back and front glass that is 'spread out' so no separation between back and front conductors, freezing may crystallize the adhesive and on warming the original surface pressure may force the adhesive back and conductors are separated again ;-)
Rooted Xakep E320/C6 EUU Hacked Update
Just noticed my own screen (or rather noticed it less lol) my spot has gone, although not as bad as your own screen only colour swirls on screen pressure no black/white pixels, I did have my phone slide and bounce off my knee that may have been enough for mine lol was looking forward to fridging it this I will be remembering though
As for a recipe for the grundigs i'd serve them raw .... 3 days worn .... why make it easy lol
Rooted Xakep E320/C6 EUU Hacked Update
Right it came back not as bad so I'd recommend a hard front cover, bit of a bind if they don't flip but it's that or faulty screens
Rooted Xakep E320/C6 EUU Hacked Update
Hi
Been a little while since my last update so, checking in. I don't have any extra pictures at the moment but, the cold is really starting to make a big difference.
I took it out the ice-making compartment at work at lunchtime and, the screen is mostly repaired. I would say about 5 - 6 dead pixels in a line now, around where the "beak" was on my satanic chicken (lol)
It's still in the fridge at home at the moment and, will probably stay there most of the weekend. This last bit is being quite stubborn to shift but hoping that it does shift and, when it does, it goes for good.
I'll let you know how it goes anyhow. I'm simply stunned by the improvement so far though
Yayyyyyyyy!!!
Well, the great news is the phone is now completely 100%
I've attached a photo of the screen with my home wallpaper on it... The trouble is, I can't remember exactly where the fault was so I can't get the exact same screen so, I've taken a wider shot which still demonstrates that there are no dead pixels.
I did have a bit of trouble getting Wifi and the SD card to read when I first powered back up from the latest (4 hour) stint in the freezer but, whipped the battery straight out and let it settle back to room temperature some more, then used a hairdryer just to ensure that any last bits of condensation had cleared up.
Fully working phone once again. I think I'll serve underpant soup at work on Monday lmao.
Thanks for following this little thread that I'd done and thanks for your input too. It's certainly been an interesting journey and, hopefully someone else with a similar problem can benefit from my experience too.
Kind Regards
D
What a cool way to fix your phone I have a Nokia 6303 classic with dead pixels. I will place in the fridge overnight and wait for the results next morning.
Good to hear it's running again, bear in mind it wont take as much to bring the fault back if pressure is applied again but from my own phone it does wear off so repeating the damage is repairable but will probably shorten it's life.
And please by all means post the pics of the garnished garment meal
Rooted Xakep E320/C6 EUU Hacked Update

Does your 8X body creak/snap? See light where screen meets body/screen not flush?

Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.
My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..
Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express
I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.
I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express
It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.
Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app
Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!
I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.

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