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hi!
This is my first post here. I have the following problem: yesterday my phone was fine...today not. Yesterday I was using the touch screen as usual with no problem, today the battery was to low and I turned off the phone. When I get back home, I connected the phone to charge it, and PUF!! the touch screen was not working at all...sometimes I can tap some menu, sometimes not, but in general terms, I can only use my phone with the keyboard. I did a soft and hard reset and nothing happened, I don´t know what else to do. I see this is kind of common problem, but no one has a common solution. Any suggestions?
Thanks!
My phone has windows mobile 6.1 Professional. CE OS 5.2.19971 (Build 19971.1.2.6)
ROM version 1.95.502.5 WWE
Radio version 1.02.25.32
Protocol version 52.39c.25.22H
u were able to use the windows 6.1 explorer? like looking for files under files explorer with no problem?
my phone is just as new as yours, i feel so frustrated! I was able just to use the keyboard, no touch screen commands were functioning. As i said, I have seen too many people complaining about this (if I would have known that, I would´nt buy this piece of crap)
dcgamboa said:
my phone is just as new as yours, i feel so frustrated! I was able just to use the keyboard, no touch screen commands were functioning. As i said, I have seen too many people complaining about this (if I would have known that, I would´nt buy this piece of crap)
Click to expand...
Click to collapse
At any time did you apply too much pressure on the screen?
Is your d-pad still working?
What about other hardware buttons besides the keyboard?
As I said, one day was working perfectly, and next day a kept it turned off since the battery was gone, and I was not at home to recharge it. So basically one day was fine and 12 hours later was not. The rest of the buttons are fine.
I did a hard reset, and at some point of the process the device indicates that I need to align screen, so a small cross show up in the middle of the screen (yo oughta know how is this...) well: I tap the cross and nothing happens....I tapped again...and nothing happens...3 tries later, finally the cross moves and the process goes on, To complete the process it takes me about 15 minutes!!!!!! but still nothing works out, the align screen process starts over again, and thats it!
At least, before the hard reset I was able to start my phone....now is impossible
Dont know what to do...
dcgamboa said:
As I said, one day was working perfectly, and next day a kept it turned off since the battery was gone, and I was not at home to recharge it. So basically one day was fine and 12 hours later was not. The rest of the buttons are fine.
I did a hard reset, and at some point of the process the device indicates that I need to align screen, so a small cross show up in the middle of the screen (yo oughta know how is this...) well: I tap the cross and nothing happens....I tapped again...and nothing happens...3 tries later, finally the cross moves and the process goes on, To complete the process it takes me about 15 minutes!!!!!! but still nothing works out, the align screen process starts over again, and thats it!
At least, before the hard reset I was able to start my phone....now is impossible
Dont know what to do...
Click to expand...
Click to collapse
well then you have several options:
1) bring phone back to the entity you purchased it from considering you stated it was new it should be covered under warranty unless you purchased it from eBay w/o warranty
2) If you know it is the Touch Screen then I suggest using xda search function and searching "Think your digitizer is broken" and apply it the Fuze rather than the Tilt
3) attempt to replace the screen
4) sell it "as-is" for a loss
Problem solved!!!
Thanks guys for the suggestions. This seems to be a very common problem. But in my case the solution was simpler than I would ever though!! I read in other posts that this unresponsive touch screen problem is usually created by particles of dust, (sand! in my case), stuck in that tiny gap between the screen cover and the phone body, and the solution was to gently pass a piece of paper thin enough, (flexible plastic CD cover, in my case) well....Having tested all kinds of software """solutions""", and been prepared to pay for an expensive fix (I live in Costa Rica, this kind of phones are not common use, so fixes are expensive)...so I gave I try to this solution...and surprisingly IT WORKED...there were lots of dust, and even sand grains stuck in that gap, and like the phoenix...my phone got back to life!
Its amazing how delicate are these devices!! I think they are intended for enclosed-temp-controlled-ultraclean places only.
I hope this helps a lot of people having the same problem.
Thanks!
dcgamboa said:
Thanks guys for the suggestions. This seems to be a very common problem. But in my case the solution was simpler than I would ever though!! I read in other posts that this unresponsive touch screen problem is usually created by particles of dust, (sand! in my case), stuck in that tiny gap between the screen cover and the phone body, and the solution was to gently pass a piece of paper thin enough, (flexible plastic CD cover, in my case) well....Having tested all kinds of software """solutions""", and been prepared to pay for an expensive fix (I live in Costa Rica, this kind of phones are not common use, so fixes are expensive)...so I gave I try to this solution...and surprisingly IT WORKED...there were lots of dust, and even sand grains stuck in that gap, and like the phoenix...my phone got back to life!
Its amazing how delicate are these devices!! I think they are intended for enclosed-temp-controlled-ultraclean places only.
I hope this helps a lot of people having the same problem.
Thanks!
Click to expand...
Click to collapse
awesome!!!! good job.
More info needed on "HTC fuze touch screen not working"
Hey, Ive tried following the thread about the htc fuze touch screen not working... up until the part about sand in 'some space between something...'
can someone provde more context/ pics? of where the sand might be.. because it sucks trying to use the fuze without a touch screen.
thanks for the help.
and the HTC customer support immediate went to the "well just hard reset the phone"... how quickly they are willing to erase all that data and hours of work to reconfig the phone..
any help is appreciated...
They were talking about the tiny gap between there the top layer of the screen (the material you touch) comes into contact with the body I believe. What you can try doing is running a piece of paper or something thing enough to wedge out the dirt in that area.
another somewhat common problem is the newton ring. You'll see an oily residue in the center area of your screen (it looks like rainbows). What I believe happens with this is your screen gets stuck to the actually LCD display underneath and doesn't bounce back to go back to it's resting state. What some people have said is to get some sort of adhesive material and use that to pull the screen up gently, so it goes back to resting. People have used tape and the such. Just be careful you don't pull the screen off your device.
Cliq (original) running most recent stock update.
To start, it is not cracked, shattered, or fully unresponsive. Only the right 25% of the screen does not respond. (Making some letters useless, and unable to press "Clear" on status bar among the obvious feature losses.)
While I have not taken it apart to verify that the ribbon is fully seated, (possible cause, along with it is just broken) I figure if I am going to take 3 hours to disassemble, I might as well have a spare digitizer to put into it...
My question is this:
Is there a way to calibrate the screen's display (by app, or ROM) to shrink the screen to where I can actually get to all the keys? [Calibrate the screen edge, as with the old style monitors.]
[I will root/flash ROMs/kernels if there is a viable method. Good with computers, new to Android, but I'm game to risk my $30 to get a working backup!]
I figure take out 25% of the top and right side and then even when the phone shifts I can still touch everything... Would turn the phone into a viable replacement.
The replacement is $25, after 3 hours of dealing with T3+T5 screws... on a phone worth $50-75.
Thanks in advance, new poster for the most part, but I frequently use you all as my Android Rolodex.
---
JustUnicycle
[PS. should I feel like worst case this is a few command lines that skip a pixel every a few lines on both output and input. This may be more complicated than I think it is, as there are always bugs when you think of it like that, but feel like this is close to method the fix must use, but perhaps less precise.]
http://www.youtube.com/watch?v=52ai9q2d4A4
Granted this is sped up and all, but the process will not take 3 hours. I did this ony my hero cdma (essentially the same process) and it only took me ten minutes (i was being very slow and cautious). I'd say just go for it because it is worth it. My screen was not cracked, i only took it apart because i am painting it....not done yet but definitely getting there. I also noticed that after taking apart the phone and putting everything back the phone was actually more responsive. I guess over time of use, things start to move ever so slightly and this tends to make parts of the screen unresponsive. I'd try taking apart the phone then putting it back together and see if that helps (sorta like recalibrating it) and if not well then buy your screen and put it in. Hope this helps
v=XtuBdloT3ek
But yes... OK will I will look for my microscopic set and see if I can't knock it out before bed. (My deconstruction experience is usually limited to replacing springs in Nerf guns!)
[Edit:]
Meh, my dad's set has disappeared (but smallest was T4 anyways). Tried the melted BIC pen that worked for the tri-tip, but T3 has too much detail. I ordered the tips I need from China. I'll update with my results in a few weeks.
Hi Guys
I've seen a couple of posts about this on forums but, I've had a similar thing to a few users now, where I have 2 circles of "Dead" pixels appear on the phone.
Seemed to appear suddenly today at work. I've not dropped the phone (today) but, I have had it in my pocket when getting out the car and, it might have been caught between my leg and steering wheel of the car.
I know there's been some suggestions of placing the phone in a carrier bag and, then in the fridge for a couple of hours (well, couple of hours to a weekend). I'm a bit nervous of this but willing to give it a try.
Just wondering though, does anyone have any explanation for why this happens? I can't see it being physical damage to the screen, as otherwise there would be whole columns of dead pixels or spider patterns with a crack. In the middle of the circles, it seems to be sub-pixels that are out (Blue / Red - Green seems to be OK). Also, has anyone else had the same experience and tried putting the phone into the fridge and, does this work? Annoying though it is, I'd rather live with it than knacker the phone totally lol.
I've attached some pictures to demonstrate what I mean... Note, on the blue one, it looks as though there's a pentagram dotted in the lower circle... Satanic Possession? lol
Kind Regards
Daryl
Well,Nothing of those homemade methods will help
maybe the screen got pressed too hard..got hitted by something..
take it to a lab
Probably just enough pressure and maybe battery and body heat, did the same with my Acer and a till reciept scrunched up so now have a multi-coloured circle in centre of screen... doubt there's a fix except replacing it
Rooted Xakep E320/C6 EUU Hacked Update
Thanks for the feedback on this. I think you're both right. The screen is slowly getting worse. The sub-pixels in the middle of the circles have repaired themselves but, the horizontal lines of dead pixels are slowly expanding horizontally across the screen.
I think I'm going to have to face the fact that its broke and see about getting a new screen fitted. I'd normally do it myself but, I've seen how well the digitizer and LCD are glued together, and to the case lol (HTC Sensation).
Am thinking it has to be a pressure 'injury' when getting out the car and, maybe it got trapped between my leg and the steering wheel.
The good news though, at least I have an excuse to nick my tablet back off my son lol
Well... bugger me rigid lol. As I was typing my last message, I thought "sod it, I may as well try putting the phone in the fridge to see if it does any good" After all, I had nothing to lose (as long as I was careful of condensation on the warm up) and... it does actually seem to be having a positive effect!!
Attached 2 more pics... One was taken at work at 3pm, one was taken after 80 minutes in the fridge at 11:30pm (note, the screen had gotten a little worse between 3pm and 10pm).
I've put it back in the fridge for another couple of hours and, will post an update on progress.
Ever the optimist once more
lol at the pentagram. Yeah it's probably because of pressure or some other physical damage. Do you have warranty?
Nope, the phone is 18 months old, I rang 3UK and, apparently the warranty is only 12 months so, bummed out there.
Have got the phone back in the fridge after noticing how much of an improvement the first blast of cold air made to it lol. Fingers crossed. I can't believe such a simple thing might actually make it better again
Bummer. Have a hard time seeing the fridge as a permanent solution, yeah you could always try ifixit if you think it's worth a shot.
This is true, I cant see it being permanent either. I did take a look at replacing the screen on YouTube and, it seemed like a straightforward enough task but, not sure about the whole glue thing between motherboard and screen, and screen / digitizer. I know it'll need heating to melt the glue a little but, the video I saw indicated that his heat gun was at 420 degrees Celcius... the psycho!!
Am hoping I can get another 6 months out of the phone, so that I can get an upgrade to a One X / Galaxy S3. I've really loved the phone and, will be sad when it eventually goes.
Just to give anyone interested a bit of a status update... Just about to go to bed and, need the phone for my alarm in the morning so, pulled it out of the fridge again lol.
As you can see from the attached though, it does seem to be still improving.
Going to run the dead pixel fix app overnight (not that I believe this will do anything spectacular) and, may do another round in the fridge tomorrow night. Of course, I will keep you posted.
For now though, the latest comparison - between 11:30PM (the improvement I posted earlier) and 1:30AM. Once again, you can see that the dead pixels do seem to be returning to life.
Well from the pics I'm gonna try it myself not looked up how the screens are made up but the cold could be doing several things as shrinking membranes (those touching may separate) and crystallizing the LCD (expanding the Liquid Crystal) to fill the gaps made at the pressure point, that's my guess so throwing it in the freezer tonight
Thanks for continued updates
Rooted Xakep E320/C6 EUU Hacked Update
I probably wouldn't recommend throwing it into the freezer. Just a gut feeling but, as the temperature in there is well below freezing, I think it would do more damage than good. At least in the fridge, it's only around 4 degrees C so, technically still within the operating temperature range of the device.
Also, when you do take it out, make sure you don't just throw the battery straight back in. As soon as it comes out, it gets quite a hefty amount of condensation on it. The last thing I would want is for something to short on the device when it gets its power back and fry your logic board :s
Not much improvement on last night in running the LCD fixing application (as I thought) so, thrown it back into the works fridge - much to the amusement of works colleagues lol. I'll take it back out around lunch time, see how it is, and post the comparison between 1:30AM last night and lunchtime today...
Fingers X'd
Latest on phone: My director at work advised I should check on operating temperatures of the phone to see how cold I could take it safely. Turns out that they are electronically safe at temperatures of up to -40 degrees C (although there's no way I would actually test this and wouldn't recommend testing it to anyone).
Following from this, I put it in the freezer at work for an hour (after being in the fridge at work for 2).
Not posted the before picture but, here's three pictures of how it looks at the moment. One on a pure white screen then, to demonstrate that it's not just the pixels being stuck white instead of not working, I have also done a shot of my home page, and a shot from a game.
I have a doubter at work who stated quite daringly that he would eat his underpants if the cooling of the phone worked... Now... All I need to do is prove why it's worked, then find some recipe's for Underpant Madras... any suggestions as to both would be appreciated lmao
Googling now and second post gives this http://forum.xda-developers.com/archive/index.php/t-687247.html I'll see what else pops up and add to this posting here
Wiki lol -> http://en.wikipedia.org/wiki/Touchscreen <- I guess from this and type of screens now being used it's an adhesive layer between the back and front glass that is 'spread out' so no separation between back and front conductors, freezing may crystallize the adhesive and on warming the original surface pressure may force the adhesive back and conductors are separated again ;-)
Rooted Xakep E320/C6 EUU Hacked Update
Just noticed my own screen (or rather noticed it less lol) my spot has gone, although not as bad as your own screen only colour swirls on screen pressure no black/white pixels, I did have my phone slide and bounce off my knee that may have been enough for mine lol was looking forward to fridging it this I will be remembering though
As for a recipe for the grundigs i'd serve them raw .... 3 days worn .... why make it easy lol
Rooted Xakep E320/C6 EUU Hacked Update
Right it came back not as bad so I'd recommend a hard front cover, bit of a bind if they don't flip but it's that or faulty screens
Rooted Xakep E320/C6 EUU Hacked Update
Hi
Been a little while since my last update so, checking in. I don't have any extra pictures at the moment but, the cold is really starting to make a big difference.
I took it out the ice-making compartment at work at lunchtime and, the screen is mostly repaired. I would say about 5 - 6 dead pixels in a line now, around where the "beak" was on my satanic chicken (lol)
It's still in the fridge at home at the moment and, will probably stay there most of the weekend. This last bit is being quite stubborn to shift but hoping that it does shift and, when it does, it goes for good.
I'll let you know how it goes anyhow. I'm simply stunned by the improvement so far though
Yayyyyyyyy!!!
Well, the great news is the phone is now completely 100%
I've attached a photo of the screen with my home wallpaper on it... The trouble is, I can't remember exactly where the fault was so I can't get the exact same screen so, I've taken a wider shot which still demonstrates that there are no dead pixels.
I did have a bit of trouble getting Wifi and the SD card to read when I first powered back up from the latest (4 hour) stint in the freezer but, whipped the battery straight out and let it settle back to room temperature some more, then used a hairdryer just to ensure that any last bits of condensation had cleared up.
Fully working phone once again. I think I'll serve underpant soup at work on Monday lmao.
Thanks for following this little thread that I'd done and thanks for your input too. It's certainly been an interesting journey and, hopefully someone else with a similar problem can benefit from my experience too.
Kind Regards
D
What a cool way to fix your phone I have a Nokia 6303 classic with dead pixels. I will place in the fridge overnight and wait for the results next morning.
Good to hear it's running again, bear in mind it wont take as much to bring the fault back if pressure is applied again but from my own phone it does wear off so repeating the damage is repairable but will probably shorten it's life.
And please by all means post the pics of the garnished garment meal
Rooted Xakep E320/C6 EUU Hacked Update
Just curious if anyone else has noticed this... My device is almost exactly 1 week old. (I've been using it quite a bit for work)
Yesterday, I was playing a movie (using the DisplayPort) to my TV. The unit ran, plugged in, running Netflix for a total of 2 hours... Movie played fine, finished up, disconnected, etc...
Later on that day, I was using the Surface and noticed a yellow burn mark. It's a line along the right edge of the display on the surface. It's most prominent in two places, a blotch 2 inches down from the top, and worse towards the bottom about an inch up (all along the right side)...
Noticed that if I shut the device down, and let it sit on a granite counter-top at room temp (brings the temp of the device down to room temp), after turning it back on around 20 minutes later it's gone on a fresh boot. After starting it again, the yellow burn slowly comes back, coming back even faster if I'm doing CPU intensive stuff on it, or if it's being charged.
Anyways... Even though I purchased the device at the retail location and have a 15 day return window, I didn't want to bother as right now there's the shortage of 128 units, I don't want to have to wait for stores to stock up again, so I called Microsoft and found out that right now under warranty they are replacing faulty devices with brand new ones... So I started a warranty case, hopefully will receive my new unit in a few days.
I did some googling, and I read about people with iPads, and iPhones having a yellow tint due to the glue not curing on brand new devices. Users reported it would go away in time. I'm assuming this isn't the case for me as it's not there on start, but comes after the device warms up...
Also, after reading iFixIt's post about the internals, I noticed the batteries edge inside the device is right about where the yellow marks are. I'm thinking the battery inside the unit may be swelling, and putting internal pressure on the LCD panel... The Yellow get's worse when charging, but at the same time, maybe there's just pressure inside the device from the manufacturing process, you never know.
I just hope hope hope that the device MS sends out is brand new as they said it would be.
Here's a pic, it's very hard to see as its extremely difficult to snap a picture due to auto-focus, lighting, etc... The yellow is usually only visible on white, and certain greys in the gray scale, you can't see it at all on black.
http://twitpic.com/c4o9q8
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
plznote said:
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
At first I thought it was the glue, but just the disappearing act it does, I'm thinking it's a LCD pressure mark instead... If I turn on power savings mode, and don't do anything it fades, barely hard to see... When it gets hot it comes back. I'm almost positive it's the battery putting pressure on the LCD...
As for the device, I'm absolutely loving it. I was lucky enough to get a 128 on the Monday after launch. I've been bringing it with me everywhere. I haven't really used the pen, but I use my Touch keyboard all the time.
This thing is SLICK! And actually to be honest, I waited for the Pro since I thought I wouldn't be able to use the RT. After getting this, and LOVING the metro interface, along with the Metro apps, the only time I go to the desktop is for Office on a normal day. Even then, I actually use the Mail metro app for exchange most of the time, unless I need to do something advanced in Outlook.
I realized everything I use it for, I could have gotten away with an RT instead. I have absolutely NO complaints And to be honest I'm going to pick up an RT as well...
I'll use the RT for day to day, notes, meetings, e-mail, music, metro apps, etc... The battery life will be awesome.
I'll use the Pro for special stuff, like very technical meetings, implementations (I'm an IT guy), real technical work (where I need apps like vSphere client, putty, etc...)
I'm dead serious, this device is slick! Totally worth the money!
I'm actually starting to wonder if this is condensation... No idea why it would glow yellow though... No bubbles or anything...
Noticed that the top of the surface that faces you clicks when tapping on the black border, wonder if it's missing a seal...
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Zhariak said:
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Click to expand...
Click to collapse
I have the same issue and will also be asking for replacement.
You seemed to have liked the service provided by Microsoft, since you got your replacement in 2 days, I'm assuming that they cross-shipped? Or did you have to send it in first? Or did you got a MS Store (none for me in Montreal...)
Hello all.
Any help would be appreciated
I've had my nexus for a while and ended up cracking the glass on the screen.
While the digitizer was still working, i planned on fixing it whenever I had the chance to.
As few weeks later, I took a nice chunck out of the screen (Which still left the half of the screen working)
I knew a complete screen replacement would cost around ~$120 at the time I bought one.
My mentality is that buying a complete screen w/ frame of ebay would be cheaper then sending it back to Google and/or LG.
Which I should've done.
But anyways, my arrogance drove me to buy this.
Delivery was swift, and suddenly got to work as soon as I came home.
Disassembled my nexus (Surprisingly easy) and attach my new screen.
When I powered up my phone, i was greeted with this .
This kind of upset me, but the fact that everything was working compared to how the screen was previously blinded me from troubleshooting the issue.
What got me, if you zoom into the top right of the screen, is there is an natural curve/crack inside the lcd which leads me to believe that my new screen wasn't 100% working.
This bar was constantly there. Not of the most annoyance, but still was there.
Fast forward a few days, then all hell breaks loose. Previously with my old screen, I had red bars/line run vertically on the screen, almost blinding the actual content.
Then this started happening with the new one. At this point, the coincidence led me to believe that the circuitry in the on-board was damaged as well.. OR the new screen has the same exact issue. Which i believed to be less likely.
I closely inspected my on-board through-out my phone, and noticed no damage. (At least at visible level)
As days went on, the effect got worse. Whenever I'd lock my phone, and turn it back on, the streaks were gone.
Then slowly faded back after a few seconds of having the lcd on.
I've already spent $110 on a new screen, which didn't end up working.
I've probably voided my warranty by having done it myself (Regret it completely)
Ebay seller requires returns to be shipped back in the state it was, which im sure i've thrown out the box that contained some stickers etc. that were initially on the new screen.
What should I do? My phone contract is up in two months. Should I get another nexus 5 with the 6 being already out?
Should I send this to LG/Google ? (i bought it through the play store)
Should I give up on this 90% functional phone?
Should I send back the dysfunctional screen? (But it also could be the on-board causing issues)
Im a Canadian user on Fido.
Thank you for your time