Database Info

[Q] Speck between glass and screen

I got my tab back from RMA (doa) they replaced the screen and there is now a speck between the screen and glass... I can live with the light bleed but this speck is frikin annoying Its not a dead pixel with the device off it is clearly seen under the glass... HELP i am sooo annoyed and I dont want to rma again! How do you take this thing apart?
Thanks!

You don't want to risk taking the thing apart. If you **** it up it's your fault and Asus will NOT give you free warranty service after the fact.
If you can't live with it you have to call Asus and tell them you want them to fix this. They'll probably tell you to prove that they did this by taking a picture of something that's impossible to take a picture of.
Good luck. Another casualty of ****ty Asus QC and an even ****tier RMA service.

Tubular said:
You don't want to risk taking the thing apart. If you **** it up it's your fault and Asus will NOT give you free warranty service after the fact.
If you can't live with it you have to call Asus and tell them you want them to fix this. They'll probably tell you to prove that they did this by taking a picture of something that's impossible to take a picture of.
Good luck. Another casualty of ****ty Asus QC and an even ****tier RMA service.
Click to expand...
Click to collapse
Why do you **** on every thread that has anything to do with with Asus support or QC of these devices?
If you hate the thing, sell it and buy something you like.
sassafras

mmmmmk I rooted so I don't care about warranty... I am pretty good at this stuff... if not I know a guy that is a freakin meticulous electronical surgeon.... he made me new insides of the left button on my g9x mouse when the copper wore out.. if I mess it up he'll fix it. Best part hes fam so he does it for free ;D
Would just like a rough idea before I tear into it.

If you hate the thing, sell it and buy something you like.
Click to expand...
Click to collapse
No. (LOL)
I don't hate the TF, I do hate the way service is handled. Your whole post and your line of reasoning is so ****ing flawed it makes me embarassed just to see how embarassing you are. A case of serious contact embarassment. I should sell the TF and I must hate it because I hate how Asus runs things and I hate their QC? Are you stupid or just deficient?
By the way, ****ting on threads would be like what you're doing, making a moronic post that doesn't even begin to answer the OP on a thread, instead you sidetrack the whole discussion. Great job you selfish asshole. I don't "**** on" threads, I tell it like it is. I don't lie about the RMA process or QC, it's the truth (in less than flattering terms) and it's relevant to the OP. Next time you want to send me a love letter go do it by PM instead of hijacking another persons thread.
mmmmmk I rooted so I don't care about warranty...
Click to expand...
Click to collapse
You can unroot it and "preserve" that warranty. This isn't really a good reason to go ahead and rip through it.
I am pretty good at this stuff...
Click to expand...
Click to collapse
Sounds good until you miss a clip and break it. It doesn't really matter how good you or your fam is at doing this. There's a chance for anything to break especially when you're dealing with a particular device you haven't had any experience disassembling before.
Would just like a rough idea before I tear into it.
Click to expand...
Click to collapse
There was a disassembly thread somewhere here that shows a minor teardown. Do a google search for it. Although I'm not sure it goes as far as the screen and glass. In addition you have no way to guarantee that you won't introduce more dust since I doubt you own a clean room. I highly advise you contact Asus first, you don't want to do this. There are too many risks that outweigh removing a stupid fleck from between the screen and glass. You'll end up breaking clips that hold the back to the bezel and then you finish up the job, fire the unit up and FUUUUUUUUUUU there are eight huge pieces of dust under the screen. Oops.

My I noticed a spec of dust last night on my TF and concur that its driving me crazy! Would asus' warranty cover something like this?
Sent from my SPH-D700 using XDA App

daazncandyman said:
Would asus' warranty cover something like this?
Click to expand...
Click to collapse
Yes, but I don't know, if a single dust speck is enough.

Im done with this tab... it burnt the hand that uses it. http://forum.xda-developers.com/showthread.php?p=15637454#post15637454

http://www.woot.com
Xoom for $400

figured I would post one last update and fix for anyone else affected. I (accidentally) dropped it and it went away as well as the sd card heating up issue. So if anyone else has any issues with this tablet try smacking it into the floor (Hard wood is preferred but it should also work with tile)
kthnxbie

asus warranty extension program doesn't include space invasions (literaly)

Someone can explain why?
I am not kidding, it's true. Read it:
service.asus.com/Warranty.aspx#
Furthermore, the warranty will not apply to or be valid under conditions including but not limited to the following:
The product has been tampered with, repaired and/or modified by non-authorized personnel
The serial number of the ASUS product, components or accessories has been altered, does not match the WEP On-Site NBD warranty work order, is cancelled, removed, or otherwise not valid as identified by ASUS
The product warranty seals have been broken or altered
There is damage caused by natural disaster, intentional or unintentional misuse, acts of war, space invasions, abuse, neglect, improper maintenance, or use under abnormal conditions
Click to expand...
Click to collapse
EDIT: ok, I am really curious, does someone know if there is some kind of reason about this? maybe someone alleged once that some alien broke his asus?

Maybe they want to blame all the delays on aliens. Odd stipulation for a warranty invalidation. Nice catch.
Sent from my Infected Galaxy Y using Tapatalk

Nice. Maybe something like this?View attachment 906367

Space invasion could also mean placing the device too close to a heater or fireplace. "Space invasion" really is a broad term to use.

I guess that would explain why Space Invaders is sold through iTunes.......

goodintentions said:
Space invasion could also mean placing the device too close to a heater or fireplace. "Space invasion" really is a broad term to use.
Click to expand...
Click to collapse
Well, finally something with logic
I can't find those terms in asus spanish webpage to see how they translate it.

Remember that the people who wrote this aren't native English speakers. I'm bilingual so i can see how they could write it to mean something totally different than how we would interpret it.

shaola said:
Someone can explain why?
I am not kidding, it's true. Read it:
service.asus.com/Warranty.aspx#
EDIT: ok, I am really curious, does someone know if there is some kind of reason about this? maybe someone alleged once that some alien broke his asus?
Click to expand...
Click to collapse
Break-ins? Burglaries? IE. Someone invading your space and stealing and/or destroying your property.
Not nearly as exciting as aliens though...

srsly, thats funny! now we know how guarantee service works at asus

I noticed this when I was researching the warranty because of a defective digitizer. It's funny but they have effectively claimed that everything voids the warranty. Between the infamous customer induced damage and the string of circumstances, scenarios, and invasions in the clauses listed you have to leave the device in the original manufacturers packaging and store it in a temperature controlled room with no physical motion in order to get any damage covered under the warranty!

vf171 said:
I noticed this when I was researching the warranty because of a defective digitizer. It's funny but they have effectively claimed that everything voids the warranty. Between the infamous customer induced damage and the string of circumstances, scenarios, and invasions in the clauses listed you have to leave the device in the original manufacturers packaging and store it in a temperature controlled room with no physical motion in order to get any damage covered under the warranty!
Click to expand...
Click to collapse
I've read their warranty policy many times. I still don't see how they are being unreasonable. I've handled many (dozens) of TF's, and I can tell you that they are very durable. I've worked with dropped, banged up, frisbeed, etc. units and they've all been intact.
I live in the chicago area. Very harsh weather at times. Went down to like -10 a couple weeks ago. My building's heater must have gone haywire or something, because the temperature control set the place to like 75-80. We were all sweating like pigs inside and freezing to death outside. I took my TF in and out and still no temperature change induced damage.
My brother's young boy used his TF as a frisbee a couple months ago. The power button was misaligned, but that was it aside from a couple of scratches. All I did was opened it up and re-aligned the power button.
Since I've worked with so many TF's, I tend to wonder about reported cases of the screen just cracking on their own.
But anyway, as long as there's no physical damage, warranty should cover it.

I am beginning to believe you either work for ASUS or own a large amount of their stock.
You keep defending them using the same logic but it's that very logic that doesn't make sense to me. If you've worked with so many of them and never seen a failure like this, even from abused units wouldn't it make sense then that when does fail and there are absolutley no signs of physical damage that would almost HAVE to mean it was a defect in the failed component and should be covered under warranty?
Anyway, it wasn't and now I dislike ASUS with a passion. Nothing can be done about that but it doesn't mean I won't help where I can. Just that ASUS will never have me as a repeat customer and I won't recommend them to anyone I don't hate! LOL.
---------- Post added at 03:30 PM ---------- Previous post was at 03:13 PM ----------
Pictures as requested. Note, the crack is in the digitizer behind the Gorilla glass, not the glass itself.
Asus TF cracked digitizer by vf171ohio, on Flickr
Asus TF cracked digitizer. by vf171ohio, on Flickr
The LCD is fine...
Asus TF LCD and frame (front) by vf171ohio, on Flickr

What I do has absolutely nothing to do with electronics. And I've no affiliation with Asus. How is it unreasonable to not cover physical damage? All companies don't cover physical damage. I won't stop you from hating Asus, but any company would deny warranty coverage for physical damage. Go ahead and ask others what they think about this warranty policy about things that just crack on their own.
Added by edit.
There are many ways to physically damage an item but leave no trace in the surrounding area. One way is to have it in a case and drop it. The outer casing is protected but the internal electronics and glass/digitizer will sustain damage due to shock. Another way is to have it lean against a pressure point.

I never said it cracked on it's own. I'm a bit smarter than that. I know everything happens due to a cause. My guess is I had an improperly assembled screen, or the docking action stressed a weak component.
If the physical damage arises because of a defective component or defective design then yes, it should be covered. Period. End of story.
That is what a World Class company does, I know that for a fact. Some companies will even cover damage if it is questionable what caused it (this instance isn't though) just to avoid possibly losing a customer. ASUS obviously doesn't need to worry about that though.
I was joking about being affiliated with ASUS. Relax. And I never said I hate them...

Sorry for misunderstanding. Recently we've had a series of reports of the screen cracking on its own.

Phone frames popped out?

Hello,
I've owned my Sony Xperia Z3 Device for about 3-4 months and i've always kept a Case onit (Tudia Case) Today i had dropped it, and noticed the frame next to the dock connection has popped out, I went to Tesco's they told me They wont replace it because it is a 'accidental damage' not a electrical fault however i've noticed i'm only getting 2-3 bars, Will Sony Replace this?

do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......

deepershades said:
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
Click to expand...
Click to collapse
Well yeah, i mean paying for something that's £500 and then discovering it develops a metal deformation after a drop, That's ridiculous? Would it not irritate you if your device suddenly developed an issue where the metal frame stuck out and slightly bent? This is absolute bull****, Plus it is an issue as i've found it's got an impact on the Wifi/Network, Well that's my theory due to the fact my bars are sticking on 2/3 bars and WiFi is absolutely shocking right now, sometimes it wont even connect.

But in their eyes, you dropped it.

corallus said:
But in their eyes, you dropped it.
Click to expand...
Click to collapse
Bit stupid to be fair, Surely the warranty should cover Accidental damage & Technical faults, meh, Do you reckon if i buy insurance they'll replace it for me?

no because that would be fraud and it's generally illegal.....

deepershades said:
no because that would be fraud and it's generally illegal.....
Click to expand...
Click to collapse
How so?
(I'm talking about third party insurance such as protectyourbubble.co.uk
If i purchase insurance surely they would cover me? Afterall that's what i'm paying for....
EDIT:
Decided to stop wasting my time and tried some DIY, Managed to push the metal back in it's got a small ripple, and a few very hair line scratches which are unnoticeable, However if it bothers me toomuch I'll just purchase a new frame for the phone and assemble the device into that
I URGE EVERYONE TO PUT A FLIPCASE ON YOUR DEVICE TO PREVENT ANY BENDING/METAL POPPING!

It didn't 'develop' a "metal deformation", you dropped it.
"warranty should cover Accidental damage" Are you serious? If you accidentally crash your car, the person you bought it from should give you a new one?
"If i purchase insurance surely they would cover me?" Insurance is a product that is sold on a risk basis, where there is some risk that you might make a claim, not a 100% chance of you making a claim.
I'm not sure if you are trolling... Or if this is really the way you think things work.

it's not entirely dissimilar to the continuous play fraud where broken PS3s were being sourced via ebay, and then repaired improperly using sony's in-house policy - needless to say the scheme was closed off to new subscribers, and the bar was almost certainly raised for those seeking an independent guarantee repair due to the cynicism generated - whilst I agree that some repair quotes are excessive and some consumers are incorrectly asked to pay for a defect sony simply don't want to acknowledge, the two aspects I'm not comfortable with are (a) blatantly dishonest claims; and (b) hair trigger claims for a brand new replacement because their back panel is a billionth of a millimetre out with no clear indication of prejudice - there's no guarantee that sony will continue to produce handsets in the middle or the longterm, and people perhaps need to bear that in mind before flagging that they're on their fourth Z3 which they'll probably return immediately before the statutory guarantee expires..... general comment by the way, and not aimed at the OP who can take his own decisions.

Small crack on home button

Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?

Krust4 said:
Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?
Click to expand...
Click to collapse
Looks like a manufacturing defect. Try getting a replacement.

xDark_ said:
Looks like a manufacturing defect. Try getting a replacement.
Click to expand...
Click to collapse
Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?

Krust4 said:
Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
Click to expand...
Click to collapse
I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.

xDark_ said:
I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.
Click to expand...
Click to collapse
Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.

Krust4 said:
Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.
Click to expand...
Click to collapse
Seems like they couldn't keep up with the demand and let the quality control slip

xDark_ said:
Seems like they couldn't keep up with the demand and let the quality control slip
Click to expand...
Click to collapse
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?

Krust4 said:
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?
Click to expand...
Click to collapse
Go for it. If anything bad happens, just publicly shame them. Shouldn't lose you're waterproofing because it's being fixed by a first party

Z3 warranty broken touchscreen

quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info

kellykozakoza said:
quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
Click to expand...
Click to collapse
Take it to a Sony store /centre if there's one you can get to and see what they say. It can totally depend on the person you see and the individual centre. If they feel bad for you they might do it, plus Z3 is "old" now so they will be looking (I expect) to get rid of the parts if they have a surplus so it's down to luck.
Don't act like you're willing to pay for it yourself as they get to bill Sony Warranty if it's covered anyway. Sony's market share is meh, so the last thing they need is more unhappy customers and losing repeat sales.
Then if its a serious no, and that's after a lot of fighting (if you're brave making a big fuss can break them ;p) then ask how much. Probably will be extortionate so if you can follow a guide to replace it yourself this will be better.
Water resistance is temperamental at best on these phones so you will likely lose it by replacing yourself, but how often do you really need it? Phones were fine before water proofing so it's just a niche feature not a necessity. Plus there are loads of people saying they lost their's after using warranty anyway.
Mine had the screen replaced for dead pixels (and they actually did a full refurbishment ports and all) in Russia (bought phone there as was cheap) and the pressure test for water proofing still works, but I haven't tested it since and don't really want to get it wet on purpose. So again depends on the service centre.
Hope my essay helps. Could all be useless. Just my experience with Sony