Related
http://www.lgforum.com/forum/boards/carriers/t-mobile/topics/g2x-screen-separating-from-body
This is a very serious issue with the LCD panel to these phones, guys please check your G2X at an angle and see if theres anything like that on your phone; if there is, take pictures and contribue to that forum. Things like this shouldn't go unnoticed, this is obviously a defect.
I already made my post, help others out with these phones too. Obviously the Backlight bleeding isn't the only issue here.
I do notice this issue on my phone when viewed at an angle. You can follow the line to see how long it is too.
Damn. This really sucks. Tmo actually sent me a refurbished unit for a replacement? See attached pics. WTF. I called and got transferred to the loyalty department and they apologized and sent me out a new phone that is arriving this Thursday.
However, this definately is a separate issue from the screen bleed and I guess the only good thing is she told me I had 20 days from this Thursday to return it for a full refund.
That is terrible! I have seen this issue personally on my 2nd and 3rd replacements and showed it to store manager. The store manager showed me his G2x which also had it and he said its normal. Well its not normal even if two or more G2x have it.
It almost looks like they used free glue from post office to glue the glass to touchscreen. Its very cheap looking construction for a phone in this class.
Another issue I have seen is you can see white line of LCD lights even when screen is off, it almost looks like white teeth of a comb coming out from the top edge. I haven't seen this on any other phones before so its not normal.
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
r4d14n7 said:
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
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This is different from bleeding
VICosPhi said:
This is different from bleeding
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Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
r4d14n7 said:
Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
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Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
VICosPhi said:
Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
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I'm glad we can agree on something! haha... I agree, it really is poor manufacturing/QA.
yes, haha... very few times on these forums a discussion ends this way, usually it ends up in a thread closure...
Hi
I noticed that as well but I really love this phone and I'm sick and tired of always finding new things wrong with it so screw it. When you buy the first batch of a new product thats what u get maybe youll feel better knowong that those who will buy the phone in a few months from now will not be having these issues. This phone is great, has its problems but great. U dont like it send it back and wait for the sensation
Sent from my LG-P999 using XDA Premium App
New Topic isn't a suggestion, and the search button exists for a reason.
We -KNOW- there are some phones with issues and Light leakage, many Backlight phones have these problems, EVO 4G springs to mind when thinking about it. Most people just don't care enough about it.
I went to the store to exchange due to this issue but the rep outright refused to do the exchange because he said they were designed that way and he said I was nitpicking and wouldn't honor my 30 day exchange period. He obviously has no knowledge or even the faintest clue on lcd's and I instantly called customer care and reported the incident. I'm now expecting a replacement in the mail next week and will keep calling for replacements until I get a unit without defects. (Already exchanged once at the same store but different rep).
Sent from my LG-P999 using XDA App
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
smashpunks said:
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
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It does get worse on tvs... But im not sure about phones... But I agree lg wont do anything...... Google ipad2...
I hear the net10 phones at walmart dont have this problem....try one of them op
Sent from my LG-P999 using XDA App
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Your issue is legitimate. Thanks for posting.
SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Look. I'm not saying YOU are complaining at T-Mobile but I bet a good number of people who read this post will ignore your message and blindly exchange their phone 6 times in a row. Why not start a petition addressed to LG? Might be pretty effective.
maybe i should get insurance to make an exchange easier. haha
yeeserious said:
maybe i should get insurance to make an exchange easier. haha
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Lol right. Who knew that phones would ever had to be insured....sadly, I fell into the persuade-ness of the tmo salesrep and got the insurance lol
Sent from my LG-P999 using XDA App
I noticed this issue on mine as well. Sucks.. I am exchanging it. Especially when I paid full retail price for it.
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
wait, so you damaged it and you want to RMA/return it?
How can you RMA for damage you caused yourself?
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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I don't think you can get a replacement or refund from newegg...but give it a shot. Maybe your transformer is just in the "sleep mode of death" Have you tried to hold the button down for more than 10 seconds, wait a minute, then hold the power down again for 5 seconds to turn it back on?
No offence but thats not normal wear and tear, that's accidental/negligence. Not covered under any warranty, unless you took out accidental cover (insurance) when you purchased it.
You physically damaged it. I don't see why you feel entitled to a replacement.
If you have no moral issues with trying to return it or get it replaced then by all means try ans maybe you'll get one.
You're not entitled to one though and the fact that you think you are is comical.
Sent from my Nexus S using XDA Premium App
Unlucky.......feel for you......BUT it is your fault
Sent from my Transformer TF101 using XDA Premium App
@csmail, no I don't think I'm entitled to get it replaced/refunded. And I don't think it's a question of morals here. If NewEgg accepts it, then great! If not, oh well. Now if I went back to NewEgg and protested the rejection, then that would be ethically questionable. At least in my mind. I'm really at the mercy of NewEgg here. I can only cross my fingers.
I still, however, think this is normal wear and tear. It wasn't a bad brush against the door at all, and it's really something that would've happened eventually unless I babied it constantly.
Looking back to the commercial ASUS released where they had the guy out and about town with the Eee Pad, where he's in class taking notes with it, then he's outside with his friends where he callously undocks the Eee Pad to show his friends something, then he's at the coffee shop with his girlfriend playing a head-to-head video game with both of them banging away on it, and then he's at the skateboard park taking pics with it I'm now thinking "yeah right!". With that kind of treatment, his Eee Pad would be dead in a week.
Apparently, the only place this thing should be used is within the safe confines of your home held only by edges and placed softly on a pillow in a quiet secluded room when not in use. I'm not particularly rough with my gadgets. But devices such as these are meant to be *used*, not put in a glass case to be displayed. And it's supposed to double as a netbook? Yea, good luck with that.
I used a Samsung Galaxy Tab before this, and compared to the Eee Pad, that thing is built like a tank. It's still going strong.
Now with that rant out of the way, I was generally pleased with the Eee Pad. The IPS display was simply awesome. Battery life was also great. There were some software quirks, but I noticed ASUS has a FW update available which I was about to install sometime during the next few days. But I guess that's out now. If NewEgg has mercy on me, I'm on the fence on whether or not to get a replacement or wait until the new Galaxy Tabs come out.
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it. I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood). From a moral standpoint, if you think you can get away with it and it doesn't bother you then maybe you'll get lucky and they will accept it. But for the record, no matter how many times you tell yourself its normal wear and tear banging something up against a door... its not.
Sent from my ADR6400L using Tapatalk
I think you are on the hook for this, so your options are send it into Asus for repair or repair it yourself knowing this likely voids your warranty.
Crimton said:
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it.
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No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
Crimton said:
I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood).
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I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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You should try the XOOM instead. I miss its metal housing and overall superior stability. But it doesn't have the dock, IPS screen or the very useful ASUS software. I am selling mine on eBay right now but it was a very tough decision!
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
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Can I suggest that you plugin your charger to wake it up? Maybe that way you can at least still use it...
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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Not saying you were being neglectful or anything, and yes it would be ideal for it to survive a brush with a hard surface. As I said before, if newegg takes it back, more power to you. however, just because you had a bad experience with it don't deem the build quality to be crap. I am happy with mine Having said that, as a former xoom owner I would say that the xoom would have come out of this unscathed most likely (not must because the power button is on the back either). The xoom was just a little more solid feeling, but it had it's drawbacks as well which I won't get into. In any case I hope it works out for you and you can remain a transformer owner. Also if you didn't already might I suggest purchasing the asus sleeve, it have been just enough protection to save you.
Sent from my ADR6400L using Tapatalk
junks2010 said:
Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
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Does purchasing through AMEX cover accidental damage?
jerrykur said:
Does purchasing through AMEX cover accidental damage?
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Yes. Unless they changed it recently.
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
Anyway, I like Newegg. They have great customer service, reasonable prices and cater to the geeks among us. It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile. I don't see anything about the build quality of the Transformer to make me think it is more or less so true for this device.
findmike said:
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
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Well, you are certainly entitled to your opinion. But I can assure you I am not trolling.
The good news is I just managed to fix it myself just now. Turns out the bump caused the power button to get stuck. I took a dulled box cutter and pried the back lid open just a little to unstick it. Now the button clicks when pressed like it should and everything works as before.
So that this thread isn't a total waste of time, I'll just say that people need to know that this thing doesn't have the greatest of build qualities. Especially since it can convert into a netbook, the Eee Pad really needs to be more rugged. Even when in netbook mode, the buttons and so forth are still vunerable and if I treated it the same way I treat my laptop, I'd have a $400 ($550 including the dock) paper weight in no time.
findmike said:
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
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I had to talk to a customer rep to get an RMA number for the Eee Pad. It's not my fault she didn't ask for specifics. Furthermore, I would presume they inspect the merchandise before proceeding with the RMA at which point they would
clearly be able to see the damage on the power button. How can I possibly be still at fault if they decided to still proceed with the RMA?
findmike said:
It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
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Yea, I agree. I hope you're not talking about me though because I'm not lying or cheating. They could've either given me the refund/replacement or not. I would've accepted either result.
findmike said:
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile.
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Great! Know where we can get one for the Eee Pad? I got the official $40 ASUS sleeve for it from NewEgg, but as you can probably conclude by now that didn't do squat as far as protecting anything. And not those sleeves where you have to take the tablet out of it to use it. That hurts usability if you're trying to use your tablet like a digital book or something.
To all you "moral guys". Has anyone who has posted here bought a device, rooted it, restored it then returned it?
I've had my TF101 since launch and recently purchased a dock. Only trackpad on the dock works, none of the keys work. Tried the dock on another tf101 and it worked fine. After trying different roms and reverting to stock, came to the point where I had to send it in to Asus.
My question is, my bezel has 2 dents/knocks on the bottom corners, what are the chances Asus is going to say it's customer induced damaged and charge me for the repairs?
I remember reading a thread where someone had the same issue but I can't find it. Also I forgot to mention my light bleed had gotten worse and the rear case creaks, can I call them back up and tell them about that?
UPDATE: I just remembered that I complete forgot my 32GB microSD in the TF and it has a bunch of custom rom .zip files in it! What are the chances I get my microSD card back with my tF if they do replace the bezel?
*Sigh*
It's 50/50 about the chances that they will call it customer induced damage.
Go ahead and call them up and tell them about it.
I'll be honest. Chances are you won't get your sdcard back. There's been too many reports of people not getting their stuff back. Here's why. In order to take out the bezel, they will need to remove the microsdcard. Chances are the card will get lost because it is so small.
My condolences.
Added by edit.
On a lighter note, here's a funny story. As you may know, I modify docks to solder in a 500/750gb hard drive. One time someone sent me his dock with his sdcard inside. I promised him I'd put pictures of the mod process inside his sdcard. When I opened it up, I found 16gb of gay porn inside. Thought it was hilarious.
Note that I am not homophobic. I date guys, actually. Still think that was hilarious. Hope you didn't leave your porn collection in there LOL.
Haha, thank you, but thankfully it's a fairly new card and haven't had time to put anything on it
I had the latest version of Prime! and Revolver roms on their along with cwm and root apk's. Also had some videos of a storm that rolled through here last week and I think that's about it. But I just got the card, and for a good deal so I'll be pretty upset if I don't get it back
Side story: A couple years back I found a memory stick someone had left in the student lab, so I opened it up seeing if I could identify the owner and get it back to him/her. Well, turns out it was loaded with BEASTIALITY porn! I unplugged that thing soo quick and threw it across the lab floor, I didn't want to be caught with that **** on university computers!
update:
Just got off the phone with Asus, I added the light bleed and rear case creak to my RMA but now i'm thinking I shouldn't have. This is probably going to make the repair longer and I'm planning on heading out of town next weekend, I highly doubt it's going to get back to me in time . Also it wasn't bothering me that much before and now i'm worried it's going to get back worse then before. "If it ain't broke, don't fix it!"
Regarding the microSD, the rep said he'd have to escalate my case to get the card sent back to me asap but no guarantee. TF hasn't reached them yet, should arrive either later today or early tomorrow. fingers crossed.
With their computer components you get ~14 days to post mark the item after you setup your RMA. You may want to read the entire email for your RMA.
And generally, no, you won't get your card back unless they immediately see the dents and package it up and send it back to you. Normally, ASUS isn't too picky, but there have been horror stories about the Texas RMA facility, sorry to say. If they do claim it as user damage, then they will email you before they repair it and ask if you want it done.
Edit: for I can count to potato.
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
fone_fanatic said:
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
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The people in charge of updating your status can sometimes be pretty lazy. Last time I sent one in, confirmation said it arrived on monday, but their status said they hadn't received it until thursday. In fact, on thursday alone, it changed from not recieved to repairing to being inspected to ready to be shipped.
It's obvious they do everything and then changed the statuses all at once.
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
vf171 said:
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
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How did the screen crack?
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure.
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If this is the case, then it's still customer induced damage.
I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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Haha, if they said this, then it's total BS.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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That sucks. I had a dell streak 5" and they manufactured it by putting the digitzer on the lcd too tight. So if you'd tap normally in any of the corners it would show on the lcd as if you're pushing really hard on it. Someone on xda posted that dell had acknowledged it's their fault so a bunch of people sent theirs in for repair, but I guess they got flooded with repairs that the customer service was told the LCD was not covered. Had a fun convo with one gentleman who kept assuring me that the LCD was software and not covered by dell's hardware warranty!
In the end I just told them it was white in the corner, although the lcd was clearly damaged, sent it in and they mailed me a new one without charging me .
goodintentions said:
If this is the case, then it's still customer induced damage.
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Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
vf171 said:
Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
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I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
goodintentions said:
I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
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That is exactly my point! It would NEVER happen unless there was something wrong with the device or he dock.
---------- Post added at 05:48 AM ---------- Previous post was at 05:43 AM ----------
fone_fanatic said:
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
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Click to collapse
Good luck. I just received notice that my TF shipped back today. I haven't decided if I'm going to and fix it or burn it in the backyard as I record it on my wife's iPad and upload to my new Facebook page, Asus Customer Service Sucks.
I did include all the original packaging and my wall adapter and power cord. I bet they don't make it back to me. I'd be interested to hear if your sd card makes it back.
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
I just checked the RMA status now and it finally updated from device not received to "Repairing". I guess this is a good sign as I've seen in other threads for those being charged or denied repairs had a different status.
Still no call from them regarding my microSD Said I would get a call 24-48hours from Thursday, I'll give them till afternoon today then I'll call them up and see what they have to say.
vf171 said:
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
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Click to collapse
You can using the xda app, Sometimes uploads fail, but you can go into settings and change whether to upload the pic to xda or tapatalk's servers.
Just got my TF back and it's LOADED WITH ICS!!11!1!!!one11!!
ok, it's not... but on the bright side, my microSD card is still in it
As for the repair, the dock now works and I knew I shouldn't have said anything about the light bleed and case creak.
It does appear they put a new LCD and Digitizer, but now rather than having a couple light bleed spots that were only visible in the dark, there is now one really bright spot in the bottom left. I haven't even viewed it in the dark so don't know if there are more.
For the creak, looks like they just put something behind the case where the creak was, but now the rear case is sticking out by a few millimeters. This makes it hard to put the tablet in and out of the dock.
Also they didn't say anything or replace the dented bezel. I think i'm going to take things into my own hands and do what this guy did.
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
revjwb32 said:
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
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that sucks. Is your charger dead? Plug it into your pc overnight and see if that wakes it up.
Got another One X last weekend. I checked the screen thoroughly in store to make sure it was flawless. I have now however noticed that there is a spec of dust under the screen. It was definitely not there when I checked it in store, spent ages on a solid white background making sure.
So is there anyway I can try and get rid of it. It got there on its own somehow so I must at least be able to move it off the side of the screen one way or another. It's no big deal if I can't get rid of it as its hardly noticeable in every day use.
I have tried gently tapping the screen and knocking it on its side but it hasn't moved so far. I don't want to try to hard encase I damage the phone. Don't want to try and take the phone apart and attempt to separate the touch component from the LCD and try either as the phone is so new.
Att will exchange for dust under the screen. But. When the phones been on and in use allowing the screen to get warm about 30 minutes lightly tap in the opposite direction. Should move the dust out.
Work on my iPhone back in the day. :/
Sent from my HTC One X using xda premium
blowing air into the speaker grill lol idk
expertzero1 said:
blowing air into the speaker grill lol idk
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pretty sure the glass is glued to the lcd and stuck there forever!
Thanks for the reply's. I'm in Australia so now ATnT for me. This is my 9th. Very happy with this one. Won't be returning it for this unless more gets under there. I must be able to move it. I'll try leaving it on max brightness as you suggested and go from there.
It must be possible to separate the digitizer from the LCD because you can buy a replacement -
http://www.ebay.com.au/itm/100-NEW-...AU_MobilePhoneAccessories&hash=item27c7481854
designgears said:
pretty sure the glass is glued to the lcd and stuck there forever!
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Click to collapse
what about blowing hot air into there haha
Dishwasher.
But seriously, exchange it.
Maroon Mushroom said:
Dishwasher.
But seriously, exchange it.
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Cloths dryer?
Its not worth exchanging unless more gets under there. I'm getting tired of setting up new ones so I can live with this issue unless it gets worse.
Since the panel is laminated to the glass (right?), forget it. Exchange.
soldierblue348 said:
Since the panel is laminated to the glass (right?), forget it. Exchange.
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Bugger. Wonder how it got there then. Haven't been able to move it at all. Who knows maybe it was there and just didn't see it when I bought it. I have 30 days to take it back so I'll hold of and see what happens.
danielhtc said:
This is my 9th.
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Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
Ving
mesko402 said:
Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
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Click to collapse
My first had dead pixels and a yellow spot. Second had creaking and a rattle. 3rd dent in the lcd panel under the digitizer.The next 5 I unboxed in store. Some had dead pixels and the others had bad dust under the screen.
I didn't tell them were the dust or pixels were, just that there was something wrong with the screen, they pointed them out. The dust under this one is nothing like the ones I unboxed in store a while back, some specs were almost as big as the dot on the letter i which is why I'm going to stick with this one.
I don't think it's to much to ask to get one without dust under the screen seeing as how there are many out there with defect free phones. I feel like I am entitled to the same experience as them, paid the same hard earned money as them after all.. I suspect though that many probably have dust etc but have either not noticed or choose to live with it.
Your right about the phone being extraordinary, which is why I haven't stuck with a refund. Really no going back after you have had a phone like this.
Edit: check this forum out. I'm not the only one with issues and multiple returns. It's a shame so many are having repeat issues.
http://forum.xda-developers.com/showthread.php?t=1585082&page=44
mesko402 said:
Um not to be a complete **** but after working retail for 6 years as a store manager for At&t and several years in I.T / EE / and project management. The chances of you running into 9 defects of a single model and brand new replacements are are probably slimmer than you getting struck by lightning and winning the lottery together. I would start asking myself am I OCD, do I have dementia, should I be ruling out Delirium..
Ok, sorry I'm being an ass. Just saying.. you either have the worst luck in the world. I read your post completely wrong, or; its you. Either way hope you get it figured out. This phone really is something extraordinary.
Click to expand...
Click to collapse
LOL
This guy worked in retail & engineering and the bases of his argument is the fact he thinks dust and imperfections are ludicris for someone to complain about! Now if he worked at the HTC manufacturing plant where they made these phones and can honestly produce manufacturing data depicting margins of error of defect in the manufacture of these devices in several respective categories then we can break the odds down mathematically and prove whether this poster is full of $hit, delusional etc!
Until then I'll keep lolling @ the response It was good
He's got a point... Say the odds of you getting a messed up screen is 1 in 1000... Multiply .001 by itself 9 times. Those are the odds of you actually getting 9 broken phones in a row.
Edit... It's 1x10^-27.... So yeah, you'd win the lottery a couple of times.
Sent from my HTC One X using xda premium
This is all you need to know - http://www.youtube.com/watch?v=P8SpHbhzLgU
skip to 5:40
Wubbz said:
This is all you need to know - http://www.youtube.com/watch?v=P8SpHbhzLgU
skip to 5:40
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Click to collapse
Yeah... Remind me never to break my phone.
Sent from my HTC One X using xda premium
Havn't heard anymore stories of s4's breaking in peoples pockets for a few weeks. Hopefully this was just a bad batch and not testament to build quality. Still a little nervous t go naked but what the hell I got squaretrade. has anyone seen any new posts of this happening in the past few weeks?
Jspeer said:
Havn't heard anymore stories of s4's breaking in peoples pockets for a few weeks. Hopefully this was just a bad batch and not testament to build quality. Still a little nervous t go naked but what the hell I got squaretrade. has anyone seen any new posts of this happening in the past few weeks?
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Click to collapse
100% willing to bet that none of those people gave the full story. Phone screens DO NOT just brake, they don't just "magically" crack. Something with force caused, one way or another
You're safe, I go in and out of my phone case all the time and my S4 is still like New. Looks just as beautiful as day one, zero hiccups!
Thermalwolf said:
100% willing to bet that none of those people gave the full story. Phone screens DO NOT just brake, they don't just "magically" crack. Something with force caused, one way or another
You're safe, I go in and out of my phone case all the time and my S4 is still like New. Looks just as beautiful as day one, zero hiccups!
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Click to collapse
its just to pretty for case. I have a poetic atmosphere and its nice btu the phone is just to beautiful to be hidden in a case imo.
breaking in pockets haha, they sat on it or something.
they don't just break by themselves, either trolls or not telling the whole truth.
Jspeer said:
its just to pretty for case. I have a poetic atmosphere and its nice btu the phone is just to beautiful to be hidden in a case imo.
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Click to collapse
I know how you feel, I hate hiding my beautiful S4 in this ugly Incipio (getting a nice Spigen soon). The phone is built to extremely high quality, don't buy into the "metal" ignorance. Polycarbonate is much more durable and just as strong per pound as aluminum. Don't be afraid, the S4 does not take damage easily if not no more then any other phone.
If you want 100% relief that you can replace your phone for under a couple hundred bucks then get a dependable third party phone insurance program (Don't bother with AT&T's...)
I do running everyday caseless carring the phone in my pocket. No worries man!
Regards :thumbup:
Sent from my SGH-I337M using xda premium
Maesedroid said:
I do running everyday caseless carring the phone in my pocket. No worries man!
Regards :thumbup:
Sent from my SGH-I337M using xda premium
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Click to collapse
Them brass balls you got are realllllly big lol
I did that once and thought I was gonna have a heart attack, never will I run without a case, but that's me! Glad to hear it holds up well, which to be honest I figured it would, I just won't risk it
Hahaha! Yeah everything you consider to protect a $600 bucks investment really matters!
Regards :thumbup:
Sent from my SGH-I337M using xda premium
And I bet most of those people claiming their GS4s broke in their pocket were iPhone fanboys, wanting to damage Samsung's reputation.
Why would I say such a thing? Because I used to be one of those fanboys...
Pulga89 said:
And I bet most of those people claiming their GS4s broke in their pocket were iPhone fanboys, wanting to damage Samsung's reputation.
Why would I say such a thing? Because I used to be one of those fanboys...
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It's ok, you've moved on from that dark part of your life
Thermalwolf said:
It's ok, you've moved on from that dark part of your life
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Yup, and I've never been happier with a new phone! I don't think I'm ever going back...
Pulga89 said:
Yup, and I've never been happier with a new phone! I don't think I'm ever going back...
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Click to collapse
My boss at work is an Apple Fan and even himself said he would rather have the S4 after trying my phone. He says it even looks and feels better, HA IN YOH FACE APPLE!
Btw sorry to any real Apple fans, they are a great company!
I spoke to soon.
http://forum.xda-developers.com/showthread.php?t=2300072
Well, I loved the iPhone, but I was constantly waiting for a jailbreak to come out for each iOS version, just to quickly lose my jaikbreak if something went wrong and a restore was needed. And knowing that these headaches don't happen as often on android, and that rooting is not as necessary as a jailbreak on iOS, made me make the switch. And I'm glad I did.
I still prefer the iPhone's build materials though. I've never been a fan of plastic.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Jspeer said:
http://forum.xda-developers.com/showthread.php?t=2300072
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The Samsung fanboyism here is just as bad as Apple fanboyism, but because its here, its okay right? Its hilarious that the fanboys here don't see the hypocrisy of their statements. Pretending there is no issue and kissing ass to Samsung isn't going to get us, as the consumer, anything positive. Samsung doesn't care about you and more then Apple does.
Read the thread yourself. One person witnessed the screen crack while they were having their contacts transferred to their new S4 at the store. Obviously he got a new one right then and there but it WAS just sitting there.
For all those who say it's impossible for a screen to crack with no external force applied, that's not necessarily true. I believe I read somewhere that the S4's AMOLED screen and the Gorilla Glass 3 are glued together. If that's true, then it is possible that poor assembly technique could lead to internal stress in the assembly. For example, the two pieces should be allowed sufficient time for temperature normalization in a (temperature & humidity) controlled environment prior to assembly (gluing together); failure to do so would cause a bending stress (bending moment) pre-load in the assembled display.
I imagine poor assembly procedures would end up as batch-to-batch variation, so maybe there are some bad batches out there.
Sent from my SGH-I777 using xda premium
I'm thinking the same thing (bad batch).. or maybe these are all late friday models (for those who don't know this term, its used in the auto industry. cars made late on a friday afternoon are said to be generally inferior since workers mentally 'check out' and start thinking about the weekend and don't pay attention/care to what they're doing.
Its dissapointing that Samsung is pretending its not an issue. This should be covered under the 1 year manufacturer warranty. I don't know if it'll happen to me but
now I'm forced to pay for extra warranty just to protect myself in case this happens. My next phone probably won't be a Samsung because of this.
Pulga89 said:
And I bet most of those people claiming their GS4s broke in their pocket were iPhone fanboys, wanting to damage Samsung's reputation.
Why would I say such a thing? Because I used to be one of those fanboys...
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Click to collapse
Sorry, but this kind of talk is just silly and pointless. Every time someone complains about a possible defect there's always a chorus of nerds who say "well, it's not happening to me so it must be your fault". It's tiresome. Maybe many of the cracked S4s weren't treated like raw eggs, but maybe the S4 cracked where other phones (notably the iPhone) would not. It's obviously kind of a delicate device.
Now, maybe people should be aware of that when they are selecting a phone, but the responses here swing too far into a weird kind of victim-blaming type area. It's not unreasonable to expect some durability from a phone.
My gf dropped her s4 case less on concrete 4 times now and has only had a few scuffs on bezel/rim.. Clearly the phones that broke so easily had defects
Sent from my SGH-M919 using xda app-developers app
h3lluvaninjuhneer said:
For all those who say it's impossible for a screen to crack with no external force applied, that's not necessarily true. I believe I read somewhere that the S4's AMOLED screen and the Gorilla Glass 3 are glued together. If that's true, then it is possible that poor assembly technique could lead to internal stress in the assembly. For example, the two pieces should be allowed sufficient time for temperature normalization in a (temperature & humidity) controlled environment prior to assembly (gluing together); failure to do so would cause a bending stress (bending moment) pre-load in the assembled display.
I imagine poor assembly procedures would end up as batch-to-batch variation, so maybe there are some bad batches out there.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
If the glass and the screen are glued together, I would wonder what the effects of cooling and heating would be? Two devices glued together, expanding and contracting at different rates would do some strange things.
This would explain the story about the screen cracking while contacts were being transferred; cold phone sitting in a box, and it heated up too quickly as the battery, wifi, data, processor all revved up after just being powered on.
I understand why folks would be suspicious of stories on the internetz of phones breaking; today, very few people seem to want to take responsibility for their actions, such as sitting on their new expensive toy. But to dismiss such claims right away on a newly-released device when we don't know of all its faults yet is not wise either. Sometimes karma is a *****.