Database Info

HTC Returns - Do they HAVE to repair every fault due to "liability"

Just been on the phone to HTC support UK. I sent my phone off due to blue banding appearing across the screen and wanted this fault repaired. The service center soon sent me an email saying their assessment was that the fault was caused by damage caused to the phone (there is a small bit of glass missing below the buttons, it had been like this for months before the blue banding appeared) and was thus out of warranty.
When on the phone the support tech said that regardless of how the fault came about the repair center cannot simply repair the blue banding fault without repairing the broken screen as well due to legal liability.
The example he gave was that if I were to cut myself or receive some sort of shock from the screen after it had been in for repair and the repair center had seen the break and not repaired it (even with express permission from the customer) they are legally liable for my injury.
This means no matter what fault may appear on the phone it can never be repaired until I splash out £160+ for the repair of the screen.
I have a basic understanding of return laws but liability laws are complex and the support tech seems very sure of himself (i.e. not just fobbing me off) so however ridiculous this may seem I am inclined to think that there is nothing can do. I just wanted to probe the mind of fellow forumites here incase I am being naive.
Thanks - MM

Their answer sounds pretty legitimate to me, based on my knowledge of local (United States) liability laws. People here can and do sue for the most ridiculous things; need I remind you about the woman who sued McDonalds for being burnt by spilling their coffee?
Admittedly, she was indeed severely injured, but at the time that was one of the best examples of ridiculous lawsuits, and I have no doubt that other people have capitalized on our absurdly lenient legal environment and sued over nothing.

Yea I've heard of equally crazy lawsuits, the lady that sued because she left her campervan in cruise control and went into the back of the camper to make some tea, as the manual did not accurately explain what cruise control was.
In the place I work a foreign kitchen worker sued when he tried to retrieve his watch from the deep fat fryer. Idiot.
Our laws are very similar to the US, especially over the past 10 years I think our system has become more like yours. Whilst the individual should be protected against negligent corporations the current system does seem ridiculous.
Its just baffling that a in warranty repair cannot be carried out until an out of warranty repair is done and paid for first, and it is certainly not fair to the consumer.

Warranty void sticker

i've aquired a sgs on ebay, i'm getting massive camera interferance. i mean it makes the camera unusable, i'm looking for information regarding the warranty void sticker on the sgs. or what they look for for hardware voiding of warranty. i can't tell if its been opened or not, but i see no sticker and the screws dont look used.
so anybody know where the sticker is/whats broke when you open it?
thanksbois!

cerjam said:
i've aquired a sgs on ebay, i'm getting massive camera interferance. i mean it makes the camera unusable, i'm looking for information regarding the warranty void sticker on the sgs. or what they look for for hardware voiding of warranty. i can't tell if its been opened or not, but i see no sticker and the screws dont look used.
so anybody know where the sticker is/whats broke when you open it?
thanksbois!
Click to expand...
Click to collapse
I don't think I've seen one on mine?

well thats good. how about anyone else, got any information on it?

cerjam said:
well thats good. how about anyone else, got any information on it?
Click to expand...
Click to collapse
No "seal" so to speak. I had my wifes apart before I returned through warranty for screen issues and there would be no way to tell though there is loctite on the threads of the screws that I suppose could indicate that they had been removed if it is not present though I had no issues with warranty department.

The only warranty voiding sticker that I know about is the moisture sticker under the battery cover.

faaantastic. how might one go about checking a warranty ona device.

Well mine is white and it's never been in water lol so I'm clear.
It's not the main sticker with the build number on it, it's on the side where the battery contacts are
Cheers mate

haven't spotted it on any of the ones i've worked with. Though haven't really had to go so far to look for 'em.
If you got it through ebay, why are you worrying about the void sticker? I wouldn't expect ATT/Samsung to honor anything through that kind of purchase.

its a samsung manufactured phone, the warranty shouldnt matter where the **** you got it. they made it, they should fix it. as long as its not stolen or anything i see no reason they wouldnt honor it.

not playing the troll game, you obviously already have a strong opinion regarding the entirety of this post and jump quickly about it. My stance is my experience versus yours, while I agree with what SHOULD occur and happen, from a business and experience-oriented standpoint it doesn't happen.
Most of the things I've bought on ebay, OEMs wouldn't honor, and if they would I never knew because I never had problems with whatever it was. Just because you bought it fair and square, doesn't mean it wasn't stolen prior or previous owners/users might have done something to get the device blacklisted and that's why it's on the market to begin with(thinking used xbox 360's and wanting to play online multiplayer after the console got caught for being modded). Meh, probably just my paranoia and experience in other markets.
As for Void stickers, generally you would see it before breaking it. Since the manufacturer would have to be able to confirm it is intact before breaking it themselves to conduct repairs. So any stickers like that would generally be fairly blatant and visible before you risk tampering with them. <-- Experience on computer equipment.

cerjam said:
its a samsung manufactured phone, the warranty shouldnt matter where the **** you got it. they made it, they should fix it. as long as its not stolen or anything i see no reason they wouldnt honor it.
Click to expand...
Click to collapse
I also see no reason why the need to know.

that too! lmfao

My Galaxy S II Exploded in the cold!!!

A couple weeks ago, I noticed my Galaxy S II wasn't syncing up with the charger properly - It would disconnect in odd successions for no reason unless I had the phone positioned JUST right. Figuring I'd take it into AT&T when I had a day off work I took to just charging it in my car. (Easier to position the phone at the proper angle for charger to sync)
One cold evening (upper 30's) I left my phone in the car for a few hours - and returned to find my phone screen full of splinters and cracks. - - When turning on the phone, the screen is black and the touch sensitive buttons are completely unresponsive.
However, The power & volume buttons do work. (I can hear incoming emails/texts) so the phone is receiving data - but I can't answer calls, etc.
I am now back & forthing w/ Samsung in order to get a replacement - I feel like this shouldn't be something I even have to fight for. - - What are your thoughts?

Tell them when it exploded, you were personally injured. Fear of Law Suit will do wonders to your case.

I had the same issue with my wall charger last week. I had to keep the phone in upright position to get it to charge. Fortunately, I threw tht charger and got a new USB cable.
Its charging well now.
I cant even claim warrenty as I got this phone off craigslist.

My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.

Guy doesn't take care of his phone and expects Samsung to fix it
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.

Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium

lije927 said:
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals

polish_pat said:
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Click to expand...
Click to collapse
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...

Fortune090 said:
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Click to expand...
Click to collapse
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)

polish_pat said:
honestly im not being an ass
Click to expand...
Click to collapse
Actually, you kinda are. You're getting angry at a guy who didn't do anything to you. And what he did with his phone isn't out of line. His screen should not have cracked for any reason other than breaking it by force. You're overreacting. Maybe you shouldn't have a phone this expensive if the idea of someone else "abusing" theirs is too much for you.

Budge said:
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Click to expand...
Click to collapse
hey buddy, there is a difference between having a phone in a car where its freezing and a phone in a coat that DESIGNED TO SHIELD YOU FROM THE COLD!!! And yes this is dumb to leave a phone in the cold, in case you dont inderstand the mechanics of an lcd screen, the liquid does not support the expansion of heat or the compression of cold. Take it or leave it but YOU DONT LEAVE THE PHONE IN THE COLD FOR EXTENDED PERIODS OF TIME
AstroDigital said:
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
Click to expand...
Click to collapse
they are obvisouly talking about farenheit
And for all the other haters saying im an ass, go ahead, leave your phone in the cold and see how lucky you'll be trying to get it fixed by samsung

polish_pat said:
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
Click to expand...
Click to collapse
Ure a dumbass
Sent from my SGH-T989 using xda premium

There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.

anomy13 said:
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
Click to expand...
Click to collapse
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case

Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk

polish_pat said:
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Click to expand...
Click to collapse
I understand what your trying to say but don't use assumption to make your argument.
You dont know that this kind of problem will get passed as the same category. Are you really that familar with policies and procedures of Samsung electronics? or are you just assuming that it will get passed on as the same category as lets say the people with lines and blobs problem? Even if it is a true case, people will always and will ALWAYS will try to plead their case in trying to avoid paying for a brand new phone and abuse their warranty policies. And there is nothing we can do about it. (Not saying this guy is.)
As far as leaving the phone in his car goes, let's leave it up to the professionals of samsung and see if he actually does get his new phone with his kind of damage. It is up to them whether or not they want to replace it for him. Plain and simple. Not up to us.

redoregon said:
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.

Really bud? Think about what you said, a blob or a line is a manufacturer flaw. A cracked screen is not, its physical damage. Leave your phone on the counter for thousands of years, it will never crack. Leave it in your car when its cold, it will. All manufacturers have the same policy, USER CAUSED ISSUES are not covered in any standard warranty except for the Asus Accidental Damage warranty, which to my knowledge is only valid on laptops.
Here is the part from samsung warranty policy about whats NOT covered:
What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
So i can GUARANTEE this specific problem with OP is not covered.
Well enough with the trolling, good luck OP, and may this be a lesson for you, and anybody who doesnt treat an 800$ phone like if it was a diamond incrusted phone
---------- Post added at 11:33 PM ---------- Previous post was at 11:30 PM ----------
Fortune090 said:
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Click to expand...
Click to collapse
good luck trying to prove your phone was 3 degree above rated operation temperature...to them, it was on a bath of liquid nitrogen.
"This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS

polish_pat said:
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
Click to expand...
Click to collapse
Sitting in a car in cold weather doesn't really qualify as electromechanical stress....

Phone frames popped out?

Hello,
I've owned my Sony Xperia Z3 Device for about 3-4 months and i've always kept a Case onit (Tudia Case) Today i had dropped it, and noticed the frame next to the dock connection has popped out, I went to Tesco's they told me They wont replace it because it is a 'accidental damage' not a electrical fault however i've noticed i'm only getting 2-3 bars, Will Sony Replace this?

do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......

deepershades said:
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
Click to expand...
Click to collapse
Well yeah, i mean paying for something that's £500 and then discovering it develops a metal deformation after a drop, That's ridiculous? Would it not irritate you if your device suddenly developed an issue where the metal frame stuck out and slightly bent? This is absolute bull****, Plus it is an issue as i've found it's got an impact on the Wifi/Network, Well that's my theory due to the fact my bars are sticking on 2/3 bars and WiFi is absolutely shocking right now, sometimes it wont even connect.

But in their eyes, you dropped it.

corallus said:
But in their eyes, you dropped it.
Click to expand...
Click to collapse
Bit stupid to be fair, Surely the warranty should cover Accidental damage & Technical faults, meh, Do you reckon if i buy insurance they'll replace it for me?

no because that would be fraud and it's generally illegal.....

deepershades said:
no because that would be fraud and it's generally illegal.....
Click to expand...
Click to collapse
How so?
(I'm talking about third party insurance such as protectyourbubble.co.uk
If i purchase insurance surely they would cover me? Afterall that's what i'm paying for....
EDIT:
Decided to stop wasting my time and tried some DIY, Managed to push the metal back in it's got a small ripple, and a few very hair line scratches which are unnoticeable, However if it bothers me toomuch I'll just purchase a new frame for the phone and assemble the device into that
I URGE EVERYONE TO PUT A FLIPCASE ON YOUR DEVICE TO PREVENT ANY BENDING/METAL POPPING!

It didn't 'develop' a "metal deformation", you dropped it.
"warranty should cover Accidental damage" Are you serious? If you accidentally crash your car, the person you bought it from should give you a new one?
"If i purchase insurance surely they would cover me?" Insurance is a product that is sold on a risk basis, where there is some risk that you might make a claim, not a 100% chance of you making a claim.
I'm not sure if you are trolling... Or if this is really the way you think things work.

it's not entirely dissimilar to the continuous play fraud where broken PS3s were being sourced via ebay, and then repaired improperly using sony's in-house policy - needless to say the scheme was closed off to new subscribers, and the bar was almost certainly raised for those seeking an independent guarantee repair due to the cynicism generated - whilst I agree that some repair quotes are excessive and some consumers are incorrectly asked to pay for a defect sony simply don't want to acknowledge, the two aspects I'm not comfortable with are (a) blatantly dishonest claims; and (b) hair trigger claims for a brand new replacement because their back panel is a billionth of a millimetre out with no clear indication of prejudice - there's no guarantee that sony will continue to produce handsets in the middle or the longterm, and people perhaps need to bear that in mind before flagging that they're on their fourth Z3 which they'll probably return immediately before the statutory guarantee expires..... general comment by the way, and not aimed at the OP who can take his own decisions.

S8+ Display issues reported to Samsung but they seem to be playing games

Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.

Liquid Damage Indicator (LDI)
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.

Screen flickering is also indicative of water damage.

dynospectrum said:
Screen flickering is also indicative of water damage.
Click to expand...
Click to collapse
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?

kxdaorbit said:
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Click to expand...
Click to collapse
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?

shahdave said:
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
Click to expand...
Click to collapse
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.

kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
Thanks once again for spending time and reverting back, I am not sure if humidity would be a factor, cause than - what would the effect be on non water resistant phones, just a thought. Also like I said I have not let water touch the phone let alone take it in a shower.
Sure I will research other posts and forums to see what are others experiences, thanks once again

And here I thought the S8+ was water resistant.... Surely the IP68 rating isn't just so much marketing hot air?

wow and they label it with IP68 in huge ads! Really it should have been replaced without any additional cost...
Feel really bad for you man.

shahdave said:
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
Click to expand...
Click to collapse
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.

kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
I'm not sure but guess the poster is from India. India is very hot country with high humidity. This makes off course people sweat much more. So there are many possibilities how the water damage indicator got triggered. And funny is most Post I read about this triggered water indicator people swear the phone never touched any water. Because they know very well water damage is not covered. And because Samsung touted the S8 and S8+ are water resistant they try crazy things like a guy who used it in salt water playing diver movie maker.
---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
This is exactly what I was thinking. And India is very hot and the humidity is very high.

I've triggered the water damage on older phones multiple times just from humidity. On my note 4 I literally watch the sensor turn pink on the battery while the battery was sitting out on my desk not inside the phone.
If it is only happening while its charging I have a few suggestions if you don't want to pay for the repair charge.
1.) Try to clean out the charging port with a little bit of alcohol and make sure there is no lint in there that could be holding liquid.
2.) replace your charging cable. It may just be a bad cable
3.) Invest in a wireless charge and stop using the cable all together

ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets

shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Dude, I wasn't saying anything about your personal hygiene but sweating whether in your pocket or out of it is a real problem for smartphones.
https://forums.androidcentral.com/g...ave-you-ever-had-phone-get-damaged-sweat.html
Plus many more instances.

Ask them how they tested the seals on the phone before opening it up. If they can't tell you say they have no way to prove it was not a manufacturing defective seal that was bad and they should cover the repair under warranty.

shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
Hey are you speaking to any **** joe who answers the phone when you phone Samsung? Why I’m saying this, I had a issue with a company once soon as I asked to speak to their manager there whole attitude changed.. What you need to do is get hold of someone high up in the chain, that way you cut out dicks who are causing issues on your device and then making you pay for it.. it’s a joke they are charging you near 400 USD to fix a issue that is caused by their device or by their workers..

shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Even if you don't hold your mobile to your head mate.
It's enough having it in your pocket and moisture is already building dependent on your weather conditions. Im hyper careful carrying my mobiles around. Most the time I have a special Bag to put everything I need into it (Headphones, Charger, Micro cleaning kit and alike). Like this there is no bending, no cracked screen and many other issues are taken care of. Off course this is not a option for everybody. There are very small little nice bags even with integrated cooling. Maybe this could be a solution for you next time.